Swissotel Le Concorde Hotel, Bangkok

The Swissotel le Concorde is a lovely hotel. It is quite, clean, and conveniently located to an MRT station. Staff is helpful and willing to accommodate your needs. We also had a beautiful view. Breakfast is nice with good cofee. I thought gum, tea, and a few other things came with our room, because it was a Premium room. While we were placing our luggage in the cab, after we checked out, the front desk called housekeeping for an accounting of the items in the room. We had taken some Mentos gum, as I said I thought it was something that came with the Premium room. They chased us out to the cab and had my husband come back in and pay for a pack of gum - 80 baht.

As you arrive at the Hotel you are greeted by staff that are very friendly and professional, but that is where the professionalism stops.and stops abruptly. I booked this hotel with "Agoda" which i find is a first class booking service. I was given two types of room choices Standard and Premier. Just to check the what else was available with the premium room i call the Hotel from the UK, i specific asked if Internet access was included in room price and was told YES it is. This was very important to us to have that facility. So i subsequently booked the Premier room thinking everything is sorted. My girlfriend arrived at hotel before me and reported to reception for check in only to be told we not have premier room, and if she wanted to have Internet in room, she would have to pay an astonishing 600 bht ( £12,00 ) for the privilege for 24 hours. She went to our booked room ,after dealing with EXTREMELY rude and unhelpful reception staff, and having to carry her own bags very disappointed. When i arrived i thought i would sort this problem out with the management, and found him to be as rude as the rest of the staff. The were not prepared to honour there side of the agreement at all, and all i wanted was what i had already paid for. I would never stay in this hotel again, You even have to pay 150 bht for the tiny bedroom slippers in the room if you use them, and 100bht if you have a can of soft drink from the very poor quality minii bar. This hotel is a total rip off. There are many many better Hotels in Bangkok,

The hotel is very comfortable. I have stayed there many times. At night there is food to eat around there. Only think is that friends are not able to visit after 11 pm. Draw back to get the membership of Swissotel take very long to get it. I wait 2 years to have the membership.