Ace Hotel
Ace Hotel
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9.2
Exceptional

"Really great staff, I got upgraded and had a lovely room."

Elisa

|

July 14, 2017

Medium - Bed Ace Hotel
Medium - Bed
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Lobby Ace Hotel
Lobby
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Lobby Ace Hotel
Lobby
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Interior view Ace Hotel
Interior view
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See map Ace Hotel
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Exceptional
Location
9.0
See all 32 photos Ace Hotel
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What guests are saying:
Great!
Carlos from United States
Business traveler
My son and I decided to add an extra night to our NYC trip. I saw a good deal in the Ace and I grabbed it. I have stayed there before and it is was of my favorite hotels. He is 14 and just loves the atmosphere
Gina from United States
Family with teens
Excellent short stay with a beautiful view of the Chrysler building.
Vigunya from United States
Solo traveler
My 1st time to NYC and this hotel made my stay a wonderful experience too!
Tsung from Taiwan
Solo traveler
FANTASTICCCCCCC. Loved the staff and the hotel room.
Victoria from United States
Solo traveler
Great!
Sebastian from United States
Business traveler

Ace Hotel

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 364 reviewsSee what guests said
8.4
/
10
Excellent cleanliness
8.8
Value for money7.8
Distance to city center1km
Location rating9.0
Nearest airportLaGuardia Airport (LGA)
Distance to airport10.2 km
  • 90 meters to public transportation

  • Located in heart of New York (NY)

  • Free Wi-Fi in all rooms!

  • Air conditioning

Room choices
8.6
Excellent
Room comfort & quality
This property is in high demand!Last booked 15 hours ago
Loft Suite
Loft Suite
...
  • Room size: 66.05 m²/711 ft²
  • City view
  • 1 double bed and 1 king bed
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Medium
Medium
...
  • Room size: 21 m²/226 ft²
  • City view
  • 1 queen bed
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Large Room
Large Room
...
  • Room size: 37.16 m²/400 ft²
  • City view
  • 1 king bed
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Bunk
Bunk
...
  • Room size: 13.01 m²/140 ft²
  • Non-smoking
  • 1 bunk bed
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Small
Small
...
  • Room size: 15.79 m²/170 ft²
  • Non-smoking
  • 1 double bed
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Double
Double
...
  • Room size: 20.72 m²/223 ft²
  • Non-smoking
  • 2 double beds
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Mini
Mini
...
  • Room size: 13.01 m²/140 ft²
  • Non-smoking
  • 1 double bed
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Basic Apartment
Basic Apartment
...
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    Deluxe Double Room
    Deluxe Double Room
    ...
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      Standard Quadruple
      Standard Quadruple
      ...
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        Have a question for Ace Hotel?

        What people love about the property

        • 7.6
          Very good

          "Good location and right next to the metro station."

          WING C.

          |

          May 4, 2016

        • 9.2
          Exceptional

          "The room is cozy and very American style."

          Wai L.

          |

          April 27, 2016

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        More about Ace Hotel

        More about Ace Hotel

        9.2
        Exceptional

        "Great bars and chic room"

        Petchpailin

        |

        May 26, 2016

        An overview

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show less

        What to eat nearby

        American cuisine
        American cuisine
        The Breslin
        20 m American, Bar, Gastropub
        No. 7 Sub
        50 m American, Vegetarian
        The NoMad Bar
        100 m American, Bar, Gastropub
        Italian cuisine
        Italian cuisine
        Contornos
        170 m Italian
        Broadway Pizza
        180 m Italian, Pizza
        Waldy's Wood-Fired Pizza & Penne
        240 m Italian, Pizza
        Bar
        Bar
        Holland House
        100 m Bar
        Toshi's Living Room
        220 m Bar
        Cloud Social
        220 m Bar, Pub, Wine Bar

        What they offer

        8.4
        Excellent

        "The hotel was amazingly located with amazing coffee down sta..."

        Caterina

        |

        December 1, 2016

        Show less

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show more

        Property's guest policies

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        Some helpful facts

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        Real reviews from real guests

        Agoda Reviews (364)Booking.com Reviews (1583)
        8.4
        /
        10
        Cleanliness8.8
        Facilities7.9
        Location9.0
        Room comfort and quality8.6
        Service8.5
        Value for money7.8
        Provided by verified guests of Agoda
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        All guests (364)
        All room types
        Showing 294 verified guest comments
        12345
        5.2
        Sara from United Kingdom
        Family with young children
        Large Room
        Stayed 3 nights in November 2018
        Stay ruined by poor administration”
        We stayed at the Ace Hotel in November. The hotel charged my twice for the room and incorrectly for room service. Weeks later, I'm still fighting with them to get a refund. Awful service has ruined the memory of a good stay.
        Reviewed December 07, 2018
        6.0
        Ramon from Philippines
        Couple
        Medium
        Stayed 9 nights in November 2018
        Thanksgiving ruined”
        Everything was ok until I started having trouble with my room's heating. I noticed that my thermostat would only go as low as 65 degrees, whereas the thermostat in my father's room could go lower. But the real problem arose when the day before Thanksgiving, I was experiencing some trouble with the heater. It wasn't turning on even if I adjusted the temperature and cranked it up to the 70s (it was in the 30s or lower outside; the heat should have switched on). When I called the front desk to say that I was having trouble getting the heat to run, I was asked if I had turned the heater on. That question was ridiculous. I WAS trying to turn the thing on, my problem was it wasn't. Then, the hotel boilers blew out, meaning there was no heat and no hot water throughout Thanksgiving day. All my travel plans for the day, my reservations, transport arrangements I had to cancel. The hotel did allow me to check out late. But it did not make up for the fact that my Thanksgiving day was ruined
        Reviewed November 27, 2018
        Hey Ramon, the icy Thanksgiving Day was the coldest in NYC since 1901. While our boiler had trouble keeping up with the dramatic change, our tireless engineering and security team worked round the clock on the holiday to get it fixed as quickly as possible. We've reached out directly to you as well; your comfort will always be our top priority. Thank you for your stay with us and we do hope to see you again for another chance to make it great. Jeff and the Staff of the Ace Hotel NYC
        Responded November 29, 2018
        Ace Hotel
        4.8
        Ramon from Philippines
        Couple
        Double
        Stayed 10 nights in November 2018
        Ruined Thanksgiving”
        Everything was ok until I started having trouble with my room's heating. I noticed that my thermostat would only go as low as 65 degrees, whereas the thermostat in my father's room could go lower. But the real problem arose when the day before Thanksgiving, I was experiencing some trouble with the heater. It wasn't turning on even if I adjusted the temperature and cranked it up to the 70s (it was in the 30s or lower outside; the heat should have switched on). When I called the front desk to say that I was having trouble getting the heat to run, I was asked if I had turned the heater on. That question was ridiculous. I WAS trying to turn the thing on, my problem was it wasn't. Then, the hotel boilers blew out, meaning there was no heat and no hot water throughout Thanksgiving day. All my travel plans for the day, my reservations, transport arrangements I had to cancel. The hotel did allow me to check out late. But it did not make up for the fact that my Thanksgiving day was ruined
        Reviewed November 27, 2018
        It was the coldest Thanksgiving Day in NYC since 1901. While our boiler had trouble with that vast drop in temperature and dramatic increase in usage, our dedicated engineering and security team worked round the clock throughout the holiday to make sure the problem was solved as quickly as possible. We have reached out to you directly as well because we really care about making your trip a good one and your satisfaction is our biggest priority. Thank you for your stay and I do hope you give us another chance to make it great. Jeff and Staff at the Ace Hotel NYC
        Responded November 29, 2018
        Ace Hotel
        8.0
        Excellent
        apiwat from Thailand
        Couple
        Small
        Stayed 6 nights in September 2018
        The best”
        The best
        Reviewed September 26, 2018
        Hello Aplwat, Thank you so much for the lovely review! We're glad to hear you enjoyed your stay. Hope to see you back soon! Best, Alex + Ace
        Responded October 06, 2018
        Ace Hotel
        9.2
        Exceptional
        Elisa from United Kingdom
        Solo traveler
        Mini
        Stayed 2 nights in June 2017
        Great trendy hotel in central location”
        Really great staff, I got upgraded and had a lovely room. The shame is that anyone and everyone comes in to use the lobby which is the main area to get a drink or food and as a hotel guest I found it difficult to find space, would be nice to have somewhere for hotel guests.
        Reviewed July 14, 2017
        9.6
        Exceptional
        Joyce from United States
        Solo traveler
        Small
        Stayed 3 nights in May 2017
        Great Location. ”
        Location is great if you want to walk to madison square or union square. NRW trains are close as well. Having stumpton downstairs was great. Only issue was the lobby was hosting a webcast so we had to vacate while eating breakfast, not sure if thats a regular thing. Also I was trying to request an early check in as I arrive at 6am, the first receptionist said there was nothing and would call me to let me know if anything had open. So I left to walk around and came back 1.5 hours, the 2nd receptionist said there was something open... so that was a bit annoying. Good thing I came back to check
        Reviewed June 01, 2017
        Hi Joyce, Thanks for your review! We're glad that you got to enjoy our very central location. The surrounding neighborhoods are fun and eclectic and there's just so much nearby. We know our lobby can be a busy place, so we're sorry that you had to leave because of a podcast. That's not a usual occurrence, as we understand that our lobby is used as a functional work space as well. We're glad your check-in worked out and you decided to check back with us. Usually, we always call our guests as soon as a room becomes available and we apologize if this was not the case. We hope to see you again Joyce and would love to show you more of NY! Have a great week! xoxo, Jason and the Staff of Ace Hotel New York
        Responded July 04, 2017
        Ace Hotel
        9.0
        Exceptional
        Krista from Canada
        Solo traveler
        Small
        Stayed 1 night in July 2014
        Great vibe good bar/restaurants ”
        Abiance, staff, decor
        Enjoyed this place a lot. Chose the hotel as I was a single female traveler passing through NYC for the night and I wanted to stay in town. Hotel has good a good bar and restaurants so no need to really leave, could be good in the winter too for that reason. Worth the money.
        Reviewed September 04, 2014
        9.0
        Exceptional
        Hee from South Korea
        Business traveler
        Small
        Stayed 3 nights in March 2014
        Pleasant experience with quiet room and fun lobby”
        lobby lounge, stumptown coffee shop, location
        Was a little worried if the room would be as loud as the lobby, but actually it was very quiet and peaceful in the room and things were clean and pleasant. We liked the lounge at the lobby a lot. It certainly gave the young and dynamic mood to the hotel. Overall experience was great!
        Reviewed March 17, 2014
        9.0
        Exceptional
        veeradon from Thailand
        Couple
        Large Room
        Stayed 6 nights in January 2014
        very HIP hotel”
        cool decor, good room, awesome bar and restaurant
        I have a large room and it was Large for NYC! The bathroom was a little small, but the whole room size is definitely big. The hotel decor is very "hip" and modern. The wifi is free for the guest. The hotel lobby is a great hangout place with a nice bar. This place may not be good for a stay with children. There will always be people (lots) hanging out in the lobby and it can get quite loud at night, but I stayed on 3rd floor and I did not hear anything from the room. So it was ok for me. I do like the vibe of the hotel.
        Reviewed January 14, 2014
        7.2
        Very good
        Tiffany from United States
        Solo traveler
        Mini
        Stayed 1 night in September 2018
        Very good”
        Room had a fly buzzing about, and the noise at night kept me up. The room itself was thoughtfully designed though to make use of the small space, and overall the location is perfect for zipping around Manhattan. Glad I stayed there once but no need to return.
        Reviewed September 27, 2018
        8.4
        Excellent
        Nikhitha from India
        Solo traveler
        Mini- Non Refundable
        Stayed 1 night in September 2018
        Excellent”
        Got a room with view to the empire state building. The room was very cozy, clean and tidy. The WiFi speed is also very good. Overall, a good place for a solo traveller.
        Reviewed September 17, 2018
        9.6
        Exceptional
        Pingfang from Taiwan
        Solo traveler
        Small
        Stayed 4 nights in November 2017
        Convenient and is with walking distance to Empire Building”
        Love the hip hotel style with Stumpton coffee always being there with Ace Hotel around USA
        Reviewed March 31, 2018
        10.0
        Exceptional
        Terence from Canada
        Solo traveler
        Small
        Stayed 4 nights in April 2017
        Fantastic time at the Ace”
        Conveniently located near Penn Station, it was super easy to get from Newark airport to Manhattan. The staff worked their magic and let me check in early - the room was nicely set up with a nice hip vibe. The John Dory is a great place for food as well as the bar in the lobby. Would definitely recommend to friends and stay here again.
        Reviewed April 19, 2017
        10.0
        Exceptional
        Rich from United States
        Couple
        Mini
        Stayed 1 night in May 2016
        Amazing experience”
        We will definitely stay here again! The location is just great, close to the subway and PATH stations and lots of places to eat. Short taxi or Uber ride to the rest of Manhattan.The hotel decor and feel is unique and gives you a memorable NYC stay. Staff very helpful and the amenities are top notch for the price you pay. We've stayed at many different hotels in NYC and this was by far the best value for the money. Thanks ACE Hotel!
        Reviewed May 29, 2016
        10.0
        Exceptional
        Courtney from United States
        Solo traveler
        Mini
        Stayed 2 nights in May 2016
        just do it ”
        the ace has art, food, music, and good vibes all around. have a gin and tonic in the lobby and take your picture in the photo booth. the concierge that checked me in remembered me from a previous visit. once your there stay around as long as you can... peace.
        Reviewed May 19, 2016
        9.3
        Exceptional
        Chika from Japan
        Solo traveler
        Mini
        Stayed 2 nights in December 2015
        My favorite urban vacation destination ”
        The best cafe, environmentally responsible, and modern but very friendly atmosphere
        Having cortado at Stumptown roasting was my favorite moment of the stay in a holiday season. The well prepared room was perfectly comfortable and I loved the concept and idea of ACE being envoronmentally responsible and paying respect to the local community and design.
        Reviewed January 03, 2016
        10.0
        Exceptional
        Kit from Canada
        Solo traveler
        Mini
        Stayed 2 nights in March 2014
        Beautiful room with good location ”
        Very special design even in smallest details like notepad, safe, etc. I love my room especially the bathtub in the bathroom.
        Very enjoyable. I love this hotel. One small incident is the water control in the bathtub was broken. Water was flowing nonstop but repairman was there to fix for me. Other than that, everything is good. Highly recommended!
        Reviewed November 22, 2015
        10.0
        Exceptional
        anthony from United States
        Family with teens
        Bunk
        Stayed 5 nights in June 2015
        Tony from New Orleans via Detroit”
        Atmosphere/decor, Location, Staff
        Great. Loved atmosphere and décor. Liked the fact that there were good restaurants and retail stores on site; especially good when you don't feel like going anywhere. Great staff. I especially liked the food at John Dory Oyster Bar; I will return to this hotel on future visits to New York. The only thing missing was a microwave in the room.
        Reviewed July 05, 2015
        7.7
        Very good
        Suwandi from Indonesia
        Business traveler
        Double
        Stayed 4 nights in April 2015
        hip hotel”
        location, cafe and good service
        Overall it was a good stay. Not your average 4 star business hotel as the rooms are decorated in a unique way. Shower is too small. Love the Smeg refrigerator filled with drinks and the original art as decor behind the bed. If you are a hipster you will feel right at home. If you are not (like me), you will get the experience.
        Reviewed April 24, 2015
        9.3
        Exceptional
        Gina from United States
        Family with teens
        Mini
        Stayed 1 night in January 2015
        Wonderful. Cozy, Hip”
        The comfy robes. Eclectic style of rooms and lounge area
        My son and I decided to add an extra night to our NYC trip. I saw a good deal in the Ace and I grabbed it. I have stayed there before and it is was of my favorite hotels. He is 14 and just loves the atmosphere
        Reviewed January 09, 2015
        12345
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        • Exceptional location
        • Empire State Building
        • 28th Street Subway Station is within 0.09 km