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ACES Hotel Kuala Lumpur
ACES Hotel Kuala Lumpur
ACES Hotel Kuala Lumpur
ACES Hotel Kuala Lumpur
ACES Hotel Kuala Lumpur
ACES Hotel Kuala Lumpur
ACES Hotel Kuala Lumpur

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7.7

Very good

188 reviews

188 reviews

Housekeeping7
Car Park1
See map

8.2

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
Sze Ya Temple

60 m

Chinese Wholesale Cheap Food

60 m

Sin Sze Si Ya Temple

60 m

Petaling Street Market

70 m

Petaling Street (KL Chinatown)

70 m

Popular landmarks
Chinatown - Kuala Lumpur

280 m

KL Bird Park

1.0 km

Menara Kuala Lumpur

1.1 km

Jalan Alor

1.4 km

Pavilion Kuala Lumpur

1.9 km

Closest landmarks
Kheng Dental Surgery

Reggae Bar

90 m

Maybank Forex Counter

140 m

Old Town Kopitiam

160 m

Syarikat M. S. Ally Sdn. Bhd.

160 m

Newly built in 2020

ACES Hotel Kuala Lumpur

Level 5, Kotaraya Complex, 10 Jalan Tun Tan Cheng Lock,, Chinatown, Kuala Lumpur, Malaysia, 50050 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Chinatown, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Petronas Twin Towers. This 3-star property features restaurant to make your stay more indulgent and memorable.

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Highlights

Located in heart of Kuala Lumpur

Check-in [24-hour]

Newly built

350 meters to public transportation

Inside city center

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."

Facilities

Front desk [24-hour]

Car park

Complimentary WIFi in all rooms

Luggage storage

Cash withdrawal

Contactless check-in/out

Shops

Laundry service

This property is in high demand!

29 travelers have booked today.

Value for money7.7
Distance to city center5km
Location rating8.2
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport16.1 km

Rooms available at ACES Hotel Kuala Lumpur

Superior
...
  • Room size: 19 m²/205 ft²
  • No Windows view
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Premier
...
  • Room size: 21 m²/226 ft²
  • No Windows view
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Family Room
...
  • Room size: 31 m²/334 ft²
  • Non-smoking
  • 1 queen bed and 2 single be...
Enter dates to see prices
Aces Suite
...
  • Room size: 31 m²/334 ft²
  • 2 single beds and 1 king be...
Enter dates to see prices
Aces Suite (Room Only)
...
  • Room size: 28 m²/301 ft²
Enter dates to see prices
Premier Room
...
    Enter dates to see prices
    Superior Twin (No Window)
    ...
      Enter dates to see prices
      Family Room
      ...
        Enter dates to see prices
        Queen/Single Superior Room
        ...
          Enter dates to see prices
          Twin/Double Room
          ...
            Enter dates to see prices

            Frequently asked questions

            What time is check-in and check-out at ACES Hotel Kuala Lumpur?

            Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

            How do I get to ACES Hotel Kuala Lumpur?

            For those who wish to drive their own cars, ACES Hotel Kuala Lumpur has a car park right on site for maximum convenience.

            Is breakfast offered at ACES Hotel Kuala Lumpur?

            Children can enjoy breakfast offered with an additional charge of 19 MYR if not included in the room rate.

            What is the smoking policy at ACES Hotel Kuala Lumpur?

            ACES Hotel Kuala Lumpur does not permit smoking in any of its rooms, but allows smoking in designated areas.

            What is the closest train, metro, or bus station to ACES Hotel Kuala Lumpur?

            Pasar Seni is the closest train, metro, or bus station, about 340 m away from ACES Hotel Kuala Lumpur.

            What restaurants are nearby ACES Hotel Kuala Lumpur?

            ACES Hotel Kuala Lumpur is located in Chinatown, famous for good restaurants such as Kedai Kopi Lai Foong, Lai Fong Hawker Centre and Million Castle Seafood Restaurant.

            What popular shopping places are close to ACES Hotel Kuala Lumpur?

            ACES Hotel Kuala Lumpur is located in Chinatown area which features shopping places such as Gilasco, Gadis Manis and Si Yuang Gallery.

            What are popular attractions near ACES Hotel Kuala Lumpur?

            ACES Hotel Kuala Lumpur is located in Chinatown area, which is famous for attractions such as Chinatown - Kuala Lumpur, Kuala Lumpur City Gallery and Merdeka Square.

            Show more questions
            See map

            Explore the neighborhood

            What people love about ACES Hotel Kuala Lumpur

            • 10

              Exceptional
              Cleanliness

              "Provide the best services, best location to stay here, no noisy sound, room very clean and comfortable"

              Tiew

              |

              July 25, 2022

            • 9.2

              Exceptional

              "Got the self laundry area which is very convenient."

              Emilia

              |

              July 3, 2022

            • 9.6

              Exceptional
              Location

              "Good location, clean, the room is big, close to shelter bus and MRT station."

              Ariwati

              |

              July 3, 2022

            Property ranking|Compared to 6,804 Kuala Lumpur properties
            See all rankings
            Cheapest price score
            Cleanliness score
            7.9/10
            Location score
            8.2/10
            Room size
            24 sqm.
            Better than
            98
            %
            of Kuala Lumpur properties
            Better than
            92
            %
            of Kuala Lumpur properties
            Better than
            91
            %
            of Kuala Lumpur properties
            Bigger than
            91
            %
            of Kuala Lumpur properties
            Overall rating:

            7.7

            Very good
            188 reviews
            Cleanliness
            7.9
            Facilities
            7.2
            Location
            8.2
            Read all reviews >
            More about ACES Hotel Kuala Lumpur

            More about ACES Hotel Kuala Lumpur

            ACES Hotel Kuala Lumpur

            ACES Hotel Kuala Lumpur is the perfect choice for travelers who want to take in the sights and sounds of Kuala Lumpur. Experience an urban escape in Kuala Lumpur with a stay at ACES Hotel Kuala Lumpur, with its exceptional location right in the city center. Are you seeking the true Kuala Lumpur? Experiencing the best of the city's culture is easy with a stay at ACES Hotel Kuala Lumpur, located merely 2.1 km from Petronas Twin Towers. ACES Hotel Kuala Lumpur is located just 7.6 km from Terminal Bersepadu Selatan, providing your days with easy city access and great exploration options.
            ACES Hotel Kuala Lumpur offers impeccable service and all the essential amenities to travelers. Free internet access provided within the hotel keeps you connected throughout your stay. For those driving their own car, parking is available for guests. Always get the assistance you need with front desk services including luggage storage.
            For longer stays or whenever you need it, the laundry service keeps your favorite travel outfits clean and available. Feel like doing nothing? Available services like daily housekeeping let you get the most out of your time at ACES Hotel Kuala Lumpur. All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the hotel.
            For guests who would like to smoke, the designated smoking areas are available.
            All rooms at ACES Hotel Kuala Lumpur are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service and air conditioning. For a bit of entertainment, guests will find television available in some selected rooms. Don't worry about being thirsty as bottled water and instant coffee are provided in some guestrooms.
            ACES Hotel Kuala Lumpur also provides a hair dryer, toiletries and towels in bathrooms for select rooms.


            Dining and things to do

            A number of great dining options at the hotel assures that you'll always have convenient and delicious choices.
            ACES Hotel Kuala Lumpur offers an excellent variety of recreational facilities. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops.


            Around the property

            Be sure to visit some of the city's popular sights during your stay in Kuala Lumpur. Be sure to visit Menara Kuala Lumpur located 1.1 km away, an item on every checklist of those who travel to Kuala Lumpur.


            Reasons to stay here

            Find rooms here that are cheaper than 97% of all other options in the city.
            Compared to the city's accommodation options, this hotel scored higher than 92% of them for food and dining.
            Guests who stayed here found it to be neat and tidy, scoring it above 92% of other accommodations in the city.

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            Amenities and facilities
            Very good
            Facilities

            7.2

            Languages spoken

            • English
            • Malay

            Accessibility

            • Wheelchair accessible

            Internet access

            • Complimentary WIFi in all rooms
            • Internet services
            • Wi-Fi in public areas

            Cleanliness and safety

            • Anti-viral cleaning products
            • Body thermometer
            • Cashless payment service
            • Daily disinfection in all rooms
            • Daily disinfection in common areas
            • Doctor/nurse on call
            • Face coverings on staff
            • First aid kit
            • Free face masks
            • Guest rooms seal after sanitization
            • Hand sanitizer
            • Hot water linen and laundry washing
            • Hygiene certification
            • Physical distancing of at least 1 meter
            • Professional-grade sanitizing services
            • Protective screens in common areas
            • Rooms sanitized between stays
            • Shared stationery removed
            • Staff trained in safety protocol
            • Temperature check for guests and staff

            Dining, drinking, and snacking

            • Restaurants

            Services and conveniences

            • Air conditioning in public area
            • Cash withdrawal
            • Contactless check-in/out
            • Convenience store
            • Currency conversion service
            • Daily cleaning
            • Disabled facilities
            • Elevator
            • Hair salon
            • Invoice provided
            • Ironing service
            • Laundry service
            • Luggage storage
            • Shops
            • Smoke-free property
            • Smoking area

            For the kids

            • Family room

            Access

            • CCTV in common areas
            • CCTV outside property
            • Check-in [24-hour]
            • Fire extinguisher
            • Front desk [24-hour]
            • Non-smoking rooms
            • Pets allowed
            • Safety/security feature
            • Security [24-hour]
            • Smoke alarms

            Getting around

            • Car park [on-site]

            Available in all rooms

            • A/C
            • Clothes rack
            • Complimentary drinking water
            • Desk
            • Fire extinguisher
            • Hair dryer
            • Individual air conditioning
            • Interconnecting room(s) available
            • Iron and ironing board
            • Linens
            • Mirror
            • Non-smoking
            • Phone
            • Private bathroom
            • Safety/security feature
            • Shower
            • Smoke alarm
            • Socket near the bed
            • Toiletries
            • Towels
            • Trash cans
            • TV [flat screen]
            Location
            Level 5, Kotaraya Complex, 10 Jalan Tun Tan Cheng Lock,, Chinatown, Kuala Lumpur, Malaysia, 50050
            Excellent
            Location

            8.2

            Airports

            • Sultan Abdul Aziz Shah Airport (SZB)
              16.1 km
            • Kuala Lumpur International Airport (KUL)
              44.8 km

            Public transportation

            • Pasar Seni
              340 m
            • LRT Train Station - Pasar Seni
              370 m

            Hospital or clinic

            • Kheng Dental Surgery

            Shopping

            • Pavilion Kuala Lumpur
              1.9 km

            Convenience store

            • On-site

            Cash withdrawal

            • ATM on-site
            What's nearby

            Popular landmarks

            • Central Market
              150 m
            • Chinatown - Kuala Lumpur
              280 m
            • KL Bird Park
              1.0 km
            • Menara Kuala Lumpur
              1.1 km
            • Jalan Alor
              1.4 km
            • Pavilion Kuala Lumpur
              1.9 km
            • KLCC - Bukit Bintang Pedestrian Walkway
              2.0 km
            • Aquaria KLCC
              2.1 km
            • Petronas Twin Towers
              2.2 km
            • KLCC Park
              2.3 km

            Nearby landmarks

            • Kheng Dental Surgery
            • Sze Ya Temple
              60 m
            • Chinese Wholesale Cheap Food
              60 m
            • Sin Sze Si Ya Temple
              60 m
            • Petaling Street (KL Chinatown)
              70 m
            • Petaling Street Market
              70 m
            • Reggae Bar
              90 m
            • Lost In China Town
              110 m
            • Guan Di Temple Kuala Lumpur Malaysia
              140 m
            • Maybank Forex Counter
              140 m
            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Property policies
            Children and extra beds

            Extra beds vary by room. Please check each room's capacity for details.

            All children are welcome.

            Infant 0-2 year(s)
            Stay for free if using existing bedding.
            Baby cot/crib may be requested directly from the property.
            Children 3-12 year(s)
            Stay for free if using existing bedding.
            If you need an extra bed, it will incur an additional charge.
            Guests 13 years and older are considered as adults
            Must use an extra bed which will incur an additional charge.
            Others
            • When booking 6 or more rooms, special policies may apply.
            Some helpful facts

            Check-in/Check-out

            • Check-in from14:00
            • Check-out until12:00

            Getting around

            • Distance from city center5km
            • Travel time to airport (minutes)60

            The property

            • Number of floors1
            • Number of rooms 68
            • Year property opened2020
            Property announcements

            Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

            Due to COVID-19 circumstances, certain public facilities and areas may be closed in accordance with government directives. Please contact the property for more information.

            Due to COVID-19 circumstances, we request that you check travel restrictions and relevant travel advisories before booking and travelling.

            As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information.

            In response to the Coronavirus (COVID-19), guests are required to wear a face covering in all public spaces and indoor common areas.

            Reviews of ACES Hotel Kuala Lumpur from real guests

            Provided by verified guests of Agoda
            7.6
            /
            10
            Cleanliness7.9
            Facilities7.2
            Location8.2
            Service7.5
            Value for money7.7
            High score for Kuala Lumpur
            Rating
            9+ Exceptional (19)
            8-9 Excellent (0)
            7-8 Very Good (4)
            6-7 Good (1)
            <6 Below Expectation (9)
            Time of the year
            Mar - May (11)
            Jun - Aug (16)
            Sep - Nov (0)
            Dec - Feb (6)
            All guests (77)
            All room types
            All languages
            Showing 33 verified guest comments
            12
            10.0
            Exceptional
            Goppey from Malaysia
            Business traveler
            Superior
            Stayed 1 night in August 2022

            Best hotel”

            Superb staff. Very clean room.

            Reviewed August 13, 2022

            See room deals

            10.0
            Exceptional
            Tiew from Malaysia
            Couple
            Superior
            Stayed 2 nights in July 2022

            Good Services and excellent ”

            Provide the best services, best location to stay here, no noisy sound, room very clean and comfortable

            Reviewed July 25, 2022

            See room deals

            Dear Tiew Warmest Greetings from Aces Hotel, Kuala Lumpur. Thank you for staying with us and to share your experience with us. It gives us great joy to read such a joyful review and it is always a pleasure to learn that our guests had a wonderful time with us especially the excellent services extended by our team, our strategic location to be convenient and the clean and comfortable room. We truly value your support and we certainly look forward to welcoming you back for another great experience in the near future. Best Wishes, May Cheong | Hotel Manager Aces Hotel, Kuala Lumpur.

            Responded July 26, 2022
            ACES Hotel Kuala Lumpur
            7.6
            Very good
            Alice from Malaysia
            Couple
            Superior
            Stayed 1 night in July 2022

            The room was lovely, unhelpful staff”

            We booked a Superior room and selected double bed. When we arrived at the room we found it was a twin room. The young girl with braces on the desk was very unhelpful and rude and needs some training in customer service as she was completely clueless about how to help me and instead was much more interested to be on a videocall while I was standing right there waiting for her help. If the hotel doesn't have what we ordered it should be told in advance.

            Reviewed July 09, 2022

            See room deals

            Dear Alice Warmest Greetings from Aces Hotel, Kuala Lumpur. Thank you for taking your precious time to share your stay experience with us. We are delighted to know that you found our room to be lovely. However, we would like to express our sincerest apologies for the fact that you did not have the guest experience that we are known for. Rest assured that we have addressed the issue with the team and they had been reminded on this matter in a proper manner. We will focus our best efforts to rectify to work on any lapses to make appropriate improvements and to improve our guest experience. Thank you again for bringing this to our attention, we hope that your current experience with us has not deterred you from staying with us again. Very much look forward to welcoming you back for a more pleasant experience. Best Wishes, May Cheong | Hotel Manager Aces Hotel, Kuala Lumpur

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            ACES Hotel Kuala Lumpur
            7.2
            Very good
            Mary from Malaysia
            Group
            Premier
            Stayed 1 night in June 2022

            Very good”

            need upgrade in check in system... 100% needed... wait to long for it.... other then that okay

            Reviewed July 04, 2022

            See room deals

            Dear Mary Warmest Greetings from Aces Hotel, Kuala Lumpur. Thank you for staying with us and to share your experience with us. We have taken note of the unpleasant experience during the check in process and we will definitely focus our best efforts to make appropriate improvement and continue to provide all our valued guests with a wonderful experience at every moment of their stay. It was our pleasure having you as our guest and we very much look forward to welcoming you back for a more pleasant experience. Best Wishes, May Cheong | Hotel Manager Aces Hotel, Kuala Lumpur

            Responded July 13, 2022
            ACES Hotel Kuala Lumpur
            9.2
            Exceptional
            Emilia from Malaysia
            Family with young children
            Family Room
            Stayed 1 night in June 2022

            New hotel”

            BAsic room. No bottled water in the room but the hotel provides a coway/cuckoo instead. Got the self laundry area which is very convenient.

            Reviewed July 04, 2022

            See room deals

            Dear Emilia Warmest Greetings from Aces Hotel, Kuala Lumpur. Thank you for staying with us and to share your helpful review for fellow travellers. We are delighted to read that overall you had a pleasant stay with us. It was our pleasure having you as our guest and we very much look forward to welcoming you back for another great experience. Best Wishes, May Cheong | Hotel Manager Aces Hotel, Kuala Lumpur

            Responded July 13, 2022
            ACES Hotel Kuala Lumpur
            9.6
            Exceptional
            Ariwati from Indonesia
            Group
            Superior
            Stayed 1 night in June 2022

            Exceptional”

            good location, clean, the room is big, close to shelter bus and MRT station. close to petaling street. rekomended

            Reviewed July 03, 2022

            See room deals

            Dear Ariwati Warmest Greetings from Aces Hotel, Kuala Lumpur. Thank you for taking your time to share your stay experience with us. It is with real pleasure to read that you had a pleasant stay here. We are very blessed to be in our physical location. Not only central to many tourist sights, historical attractions, China town, many of which are within a short walk from the hotel, also with easy access to various modes of public transport. We are very grateful for your recommendation to our future guests and shall look forward to welcoming you back in the near future. Best Wishes May Cheong | Hotel Manager Aces Hotel, Kuala Lumpur

            Responded July 04, 2022
            ACES Hotel Kuala Lumpur
            5.2
            nurul from Malaysia
            Family with teens
            Family Room
            Stayed 1 night in July 2022

            cleanliness so bad”

            bedsheet and pillowcase smell like shit

            Reviewed July 03, 2022

            See room deals

            Dear Nurul Warmest Greetings from Aces Hotel, Kuala Lumpur. Thank you for taking your time to share your stay experience with us. We would like to sincerely apologise for the unpleasant experience you had encountered during your recent stay here. Kindly rest assured that we take your feedback seriously and we will focus our best effort to make appropriate improvements and to continuously provide a high level of services in all areas to our guests. We certainly look forward to welcoming you back for a more pleasant experience. Best Wishes May Cheong | Hotel Manager Aces Hotel, Kuala Lumpur

            Responded July 04, 2022
            ACES Hotel Kuala Lumpur
            3.2
            SAMUEL from Malaysia
            Family with teens
            Family Room
            Stayed 4 nights in June 2022

            Very bad customer service , felt threatened ”

            I was notify by the indian female counter staff that if i do not open the lobby main door with my own room key, she will not open the door, i will be denied access,at that point i felt threatened as i travel in a group of 4, during that period 2 was in the room while i was out with another person, but since i need to head back room in prior, i asked the counter staff to help me open the lobby door, she opened the door with an annoying face and shouted at me accross the lobby saying that the hotel gave you 2 room cards, you need to open the door yourself,i will not open for you next time.as im a frequent traveller, this is the first time i encounter this kind of treatment, hope aces hotel would take some action towards outrageous attitude

            Reviewed July 03, 2022

            See room deals

            Dear Samuel Warmest Greetings from Aces Hotel, Kuala Lumpur. Thank you for taking your precious time to share your stay experience with us. First of all, we would like to apologise profusely for the disappointments and unpleasant experience you had encountered during your stay with us. We have addressed the issue with the Front office staff and she had been reminded on this matter in a proper manner. Kindly rest assured that we will focus our best efforts to rectify to work on any lapses to make appropriate improvements and to continuously provide a high level of services in all areas to our guests. We appreciate your understanding and truly hope that this has not tarnished your experience with us. We certainly look forward to welcoming you back for a more pleasant experience. Best Wishes, May Cheong | Hotel Manager Aces Hotel, Kuala Lumpur

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            ACES Hotel Kuala Lumpur
            10.0
            Exceptional
            Shanmugam from Malaysia
            Couple
            Superior
            Stayed 1 night in June 2022

            Worth and simple ”

            Simply worth it most recommended and reasonable price

            Reviewed July 02, 2022

            See room deals

            Dear Shanmugam Warmest Greetings from Aces Hotel, Kuala Lumpur. Thank you for taking your time to share your awesome review with us. It is with great joy to read that overall you had a pleasant stay here. We are grateful for your recommendation to our future guests. We certainly look forward to welcoming you back for a more pleasant experience. Best Wishes May Cheong | Hotel Manager Aces Hotel, Kuala Lumpur

            Responded July 04, 2022
            ACES Hotel Kuala Lumpur
            10.0
            Exceptional
            Lay from Singapore
            Family with teens
            Family Room
            Stayed 1 night in June 2022

            Will recommend this hotel to everyone.”

            Hotel is newly opened. Booked the family room with 2x double bed for 1 night stay on 24 Jun 2022 without much expectation for the price. However was wow-ed by the overall experience. So much that I immediately made another booking for family room with 1 double bed and 2 single beds for 25-26 Jun. What can I said? Great location, kota Raya shopping centre is right below, with a 24-hours Texas Chicken outlet (it doesn’t seems to be 24 hours during our stay tho), petaling street is right across the road, the famous Lala Bee Hoon is a mere 2-3 mins walk to the right of the hotel, between 2 mrt n lrt station, 3-5 mins walk to sental market, guardian, Watson and big pharmacy are a street away, nice clean and very spacious room, stayed in both the family room with 2x double beds and 1 double bed with 2 single beds. The former is better although smaller as there are rack for us to hang our clothes n towels while the latter room does not have any where we can hang our clothes n towels except in the toilets. Desk staff - especially the cute day guy is very friendly and nice. They are an asset to the hotel. Could see the effort by the management in the hotel. The shampoo n shower cream provided also smell great although they don’t really lather as well. One thing - the toilet are frosted panel instead of wall, so be mindful not to stand too near the “walls” and door of the toilet if not staying with significant others or close family. One thing is the parking, parking lots are plenty compared to other KL hotels at this price range, but need to always remember to approach the desk staff to waiver off part of the cost as parking is charged at rm10/6 per entry depending on the timing and if we do not get the desk staff to overwrite, we will be paying more than rm10. There is a security guy at the carpark to watch over the cars at night. Will be back to stay on my new trip.

            Reviewed June 27, 2022

            See room deals

            Dear Lay Warmest Greetings from Aces Hotel, Kuala Lumpur. Thank you for taking your precious time to share your great feedback during your stay with us. We would like to express our sincere gratitude for your detailed review and recommendation to our future guests. We love how you are taking us on a journey with your review and you had enjoyed so many things about our hotel. Special thanks for highlighting our Front office colleague for his warm hospitality. Our team is always dedicated to ensure quality experiences for all, striving to treat each and every valuable guest as family. It was our pleasure having you as our guest and we certainly look forward to welcoming you and your family back for another great experience. Best Wishes, May Cheong | Hotel Manager Aces Hotel, Kuala Lumpur

            Responded July 13, 2022
            ACES Hotel Kuala Lumpur
            9.6
            Exceptional
            Lay from Singapore
            Family with teens
            Family Room
            Stayed 2 nights in June 2022

            Great Desk Staff enhanced the whole stay experience”

            Hotel is newly opened. Booked the family room with 2x double bed for 1 night stay on 24 Jun 2022 without much expectation for the price. However was wow-ed by the overall experience. So much that I immediately made another booking for family room with 1 double bed and 2 single beds for 25-26 Jun. What can I said? Great location, kota Raya shopping centre is right below, with a 24-hours Texas Chicken outlet (it doesn’t seems to be 24 hours during our stay tho), petaling street is right across the road, the famous Lala Bee Hoon is a mere 2-3 mins walk to the right of the hotel, between 2 mrt n lrt station, 3-5 mins walk to sental market, guardian, Watson and big pharmacy are a street away, nice clean and very spacious room, stayed in both the family room with 2x double beds and 1 double bed with 2 single beds. The former is better although smaller as there are rack for us to hang our clothes n towels while the latter room does not have any where we can hang our clothes n towels except in the toilets. Desk staff - especially the cute day guy is very friendly and nice. They are an asset to the hotel. Could see the effort by the management in the hotel. The shampoo n shower cream provided also smell great although they don’t really lather as well. One thing - the toilet are frosted panel instead of wall, so be mindful not to stand too near the “walls” and door of the toilet if not staying with significant others or close family.

            Reviewed June 27, 2022

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            Dear Lay Warmest Greetings from Aces Hotel, Kuala Lumpur. Thank you for providing such an informative and helpful review for fellow travellers. We love how you are taking us on a journey with your review and you had enjoyed so many things about our hotel. Special thanks for highlighting our Front office colleague that he was able to go above and beyond to ensure your stay was memorable and had greatly enhanced your stay experience. It was our pleasure having you as our guest and we very much look forward to welcoming you and your family back for another great experience. Best Wishes, May Cheong | Hotel Manager Aces Hotel, Kuala Lumpur

            Responded July 13, 2022
            ACES Hotel Kuala Lumpur
            7.6
            Very good
            KAI from Malaysia
            Solo traveler
            Superior
            Stayed 1 night in June 2022

            Minimalist Hotel”

            Simple hotel with affordable price. Located at 5th floor of Kota Raya shopping complex. Room size quite big. Underground parking at RM10 per day (or per stay can’t really remember) for in house guest. Check in quite late but smooth without hassle. Friendly receptionist. Clean room. No hair dryer in the room. no bottled water but can there’s a water filter at common area. Only provide a small hair shampoo but not body shampoo😅 Overall is a good and affordable stay.

            Reviewed June 26, 2022

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            Dear Kai Warmest Greetings from Aces Hotel, Kuala Lumpur. Thank you for taking your time to share your stay experience with us. We are delighted to read that you had enjoyed your stay especially the smooth check in and the warm services extended by our team. However, your feedback on the issues mentioned are much appreciated, as guests’ feedback is of utmost important to us in order to continuously improve our services and facilities to ensure the expectations and satisfaction of our valued guests. We certainly look forward to welcoming you for a more pleasant experience. Best Wishes May Cheong | Hotel Manager Aces Hotel, Kuala Lumpur

            Responded July 04, 2022
            ACES Hotel Kuala Lumpur
            2.0
            Hock from Malaysia
            Group
            Superior
            Stayed 1 night in May 2022

            Denied Booking on Agoda ”

            Booking was made (pay at the hotel) on Agoda but no booking was found and no rooms reserved when arrived at the hotel.

            Reviewed June 19, 2022

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            Dear Hock Warmest Greetings from Aces Hotel, Kuala Lumpur. Thank you very much for taking your precious time to share your feedback with us. First of all, we would like to apologise profusely for the disappointments and unpleasant experience you had encountered during your stay with us. Kindly rest assured that we take your feedback seriously and we will focus our best efforts to rectify to work on any lapses to make appropriate improvements and to continuously provide a high level of services in all areas to our guests. Thank you again for bringing this to our attention and we sincerely hope that we will have the opportunity to welcoming you back for a more pleasant experience. Sincerely, May Cheong | Hotel Manager Aces Hotel, Kuala Lumpur

            Responded June 20, 2022
            ACES Hotel Kuala Lumpur
            6.8
            Good
            Hui from Malaysia
            Couple
            Superior
            Stayed 1 night in June 2022

            Good location”

            Hard to find, no signage at KotaRaya, we had to guess where to go and which floor is the hotel!

            Reviewed June 07, 2022

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            Dear Hui Warmest Greetings from Aces Hotel, Kuala Lumpur. Thank you for taking your precious time to share your stay experience with us. It is a real delight to read that our hotel location met your needs and expectations. We always invite our guests to share their stay experience with us, it is a very good tool for us to understand the needs directly from our guests. It also help us to make correct response to the issues raised. We truly value your support and we look forward to the pleasure of serving you again very Soon. Sincerely, May Cheong | Hotel Manager Aces Hotel, Kuala Lumpur.

            Responded June 08, 2022
            ACES Hotel Kuala Lumpur
            7.2
            Very good
            cardi from Malaysia
            Couple
            Premier
            Stayed 2 nights in June 2022

            Nice cheap”

            so far so good

            Reviewed June 06, 2022

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            Dear Cardi Warmest Greetings from Aces Hotel, Kuala Lumpur. Thank you for taking your time to share your stay experience with us. We are delighted to read that overall you had an enjoyable stay with us and you had found the best deal of our property. We truly value your support and we look forward to the pleasure of serving you again very soon. Best Wishes, May Cheong | Hotel Manager Aces Hotel, Kuala Lumpur.

            Responded June 06, 2022
            ACES Hotel Kuala Lumpur
            9.6
            Exceptional
            Ng from Singapore
            Solo traveler
            Superior
            Stayed 1 night in May 2022

            Clean, new and good location.”

            Clean, new and good location hotel at a great price. Staff are friendly and helpful. Recommended for stay.

            Reviewed May 17, 2022

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            Dear Ng Warmest Greetings from Aces Hotel, Kuala Lumpur. Thank you for taking your time to share your awesome review. We would like to express our sincere gratitude for your positive comments, additionally the warm hospitality extended by our team had greatly enhanced your stay experience. We are very grateful for your kind recommendation to our future guests. We certainly look forward to welcoming you back for another delightful experience. Best Wishes, May Cheong | Hotel Manager Aces Hotel, Kuala Lumpur.

            Responded May 18, 2022
            ACES Hotel Kuala Lumpur
            2.0
            Macy from Malaysia
            Family with young children
            Family Room
            Stayed 1 night in May 2022

            Very very very bad experience ”

            Reached hotel for check in only been informed no room. Problem due to Agoda not the hotel.

            Reviewed May 05, 2022

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            Dear Macy Warmest Greetings from Aces Hotel, Kuala Lumpur. Thank you for sharing your stay experience with us. First of all, we would like to sincerely apologise for the unpleasant experience you had encountered during your stay with us. Kindly rest assured that we will look into these issues and will resolve it promptly and accurately and to provide all our valued guests with a wonderful experience. We truly hope that this has not tarnished your experience with us and hope that you will give us a chance to welcome you back in the future. All the very best May Cheong | Hotel Manager Aces Hotel, Kuala Lumpur.

            Responded May 10, 2022
            ACES Hotel Kuala Lumpur
            9.6
            Exceptional
            HALIM from Malaysia
            Family with young children
            Superior
            Stayed 1 night in May 2022

            A Great value for the money”

            Love that it is accessible and facility wise though i really hope to have fridge and water heater (kettle) in the room and a set of free coffee and teas, bed were very comfy, squeaky clean, very spacious (bed&bathroom)

            Reviewed May 05, 2022

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            Dear Halim Warmest Greetings from Aces Hotel, Kuala Lumpur. Thank you for taking your precious time to share your stay experience with us. It is with great joy to read that you found the best deal of our hotel. In addition, our location to be convenient in the city centre and the facilities had met your needs and expectations. Your comments is of utmost important to us in order to continuously improve our services and facilities to ensure the expectations and satisfaction of our valued guests. We look forward to the opportunity to welcoming you back in the near future. Sincerely, May Cheong | Hotel Manager Aces Hotel, Kuala Lumpur.

            Responded May 10, 2022
            ACES Hotel Kuala Lumpur
            10.0
            Exceptional
            JA from Malaysia
            Couple
            Premier
            Stayed 1 night in May 2022

            Valuable ”

            Is a good place to stay clean and nice. Only opposite the Chinatown can see Merdeka Tower inthe room

            Reviewed May 04, 2022

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            Dear JA Warmest Greetings from Aces Hotel, Kuala Lumpur. Thank you for taking your precious time to share your stay experience with us. It is a real delight to read that our location and facilities met your needs and expectations. We are very blessed to be in our physical location. Not only central to many tourist sights, cultural and historical attractions, many of which are within a short walk from the hotel. We are very grateful for your commendation and shall look forward to welcoming you back to stay with us in the near future. Sincerely, May Cheong | Hotel Manager Aces Hotel, Kuala Lumpur.

            Responded May 10, 2022
            ACES Hotel Kuala Lumpur
            10.0
            Exceptional
            RUBEN from Malaysia
            Couple
            Family Room
            Stayed 1 night in March 2022

            BEST PLACE”

            Awesome 😎

            Reviewed April 04, 2022

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            Dear RUBEN Warmest Greetings from Aces Hotel, Kuala Lumpur. Thank you for choosing to stay with us and provide us with your perfect ratings. It is a real delight to read that your stay was awesome. We look forward to the opportunity of welcoming you back again in the near future. Sincerely, May Cheong | Hotel Manager Aces Hotel, Kuala Lumpur.

            Responded April 14, 2022
            ACES Hotel Kuala Lumpur
            12
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