AG New World Manila Bay Hotel

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Excellent
From 1210 reviewsSee what guests said
8.4
93% would recommend to a friend
AG New World Manila Bay Hotel
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Lobby
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Interior view
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Interior view
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Swimming pool
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8.4 Excellent location
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8.4Location
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  • Airport transfer

  • 640 meters to public transportation

  • Currency exchange

  • Heart of the City

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Room choices
Superior King
...
  • Pool view
  • 35 m²/377 ft²
  • 2 single beds or 1 king bed
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City Bay View Twin Room
...
  • 35 m²/377 ft²
  • Non-smoking
  • 2 single beds
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Club Deluxe
...
  • Pool view
  • 52 m²/560 ft²
  • 1 king bed
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Premier Club
...
  • Pool view
  • 74 m²/797 ft²
  • 1 king bed
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Club
...
  • City view
  • 35 m²/377 ft²
  • 2 single beds or 1 king bed
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Superior Bay View
...
  • Partial sea view
  • 35 m²/377 ft²
  • 1 king bed or 2 single beds
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Premier Suite
...
  • Harbor view
  • 74 m²/797 ft²
  • 1 king bed
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Double Or Twin City View
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    Double Or Twin Club
    ...
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      Double Superior
      ...
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        Have a question for AG New World Manila Bay Hotel?

        More about AG New World Manila Bay Hotel

        An overview

        The 5-star AG New World Manila Bay Hotel is conveniently located in the heart of downtown Manila in the Malate district where guests can enjoy many shopping, dining, and entertainment venues. It is also within walking distance to many tourist attractions like Rizal Walk, Bay Walk, Chinatown, Mall of Asia, Walled City, and the beautiful Manila Bay. The three on-site restaurants offer a variety of delicious Chinese and international cuisine. Other features include a spa, casino, gymnasium, swimming pool, shopping arcade, whirlpool, steam room, and meeting rooms equipped with state-of-the-art technology.

        Nearest essentials

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        What to eat nearby

        Filipino cuisine
        iBread
        190 mFilipino
        Hizon's Cakes & Pastries
        580 mFilipino
        Vatel Restaurant Manila
        1.9 kmFilipino, French, Mediterranean
        Asian cuisine
        Market Cafe
        60 mAsian, Chinese, Filipino
        Kaya Korean Restaurant
        170 mAsian, Korean
        Yurakuen
        180 mAsian, Japanese, Sushi
        Chinese cuisine
        Hen Lin
        170 mChinese
        Mr Loh Seafood Restaurant
        210 mChinese, Seafood
        China Place
        250 mChinese

        What they offer

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        Guest policies

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        Some helpful facts

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        Verified guest reviews

        Agoda Reviews (1210)Booking.com Reviews (806)
        8.4
        Excellent
        Filter by guest type:
        Cleanliness8.7
        Facilities8.5
        Location8.4
        Room comfort and quality8.7
        Service8.6
        Value for money7.9
        Provided by verified guests of Agoda
        Filter guest comments by:
        Language
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        Room type
        Superior King
        Superior Bay View
        Club
        Premier Club
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        Sort guest comments by:
        Showing 962 verified guest comments
        12345
        6.8
        Christian from Philippines
        Couple
        Stayed 1 night in January 2018
        smells old
        need to change the carpet! smelly!
        Reviewed February 14, 2018
        Dear Christian Thank you for taking the time to share your feedback following your recent stay in our hotel I was concerned to read that during your recent stay that the hotel condition did not reach above your expectations and may I extend my sincere apologies for the inconvenience. Rest assured that we have taken note of your comments and will be considering on the upcoming hotel renovation. We are committed to further improve our products and services. Many thanks for your valuable feedback and we look forward to welcoming you back in the near future with improvements. Sincerely, Mark J. Heywood General Manager
        Responded February 15, 2018
        AG New World Manila Bay Hotel
        Did you find this review helpful?|
        9.6
        Eli from Philippines
        Solo traveler
        Superior King
        Stayed 2 nights in January 2018
        Awesome stay!
        Hhhhmm good stay tho,
        Reviewed February 02, 2018
        Dear Eli, Thank you for taking the time to rate our hotel following your recent stay. We are delighted that you had an enjoyable visit and we shall share with our team. It is with customer feedback that we are able to assess our level of performance and identify areas of improvement. We greatly value your support and we look forward to welcoming you back in the near future. Sincerely, Mark J. Heywood General Manager
        Responded February 05, 2018
        AG New World Manila Bay Hotel
        Did you find this review helpful?|
        10.0
        Eli from Philippines
        Couple
        Superior King
        Stayed 5 nights in January 2018
        Very good !
        All the staff is very accommodating and always smiling, very nice, except one guard who used to checked the guest(s), he checked us with a bad mood, to the point that my friend who's with us got pissed off because of the security guard's approach to her. He doesn't seemed like he doesn't likes his job or what, but i hope it will not happen again. I like your place and everything but only that guard. He is tall and dark, but i didn't get his name. Its okay, thanks !
        Reviewed February 02, 2018
        Dear Eli, Thank you for taking the time to send us your feedback during your recent stay with us. I was pleased to hear that most aspects of your stay met with your expectations and I will be sharing the same with my teams. However, I am concerned that our colleagues from Security were unable to extend an warm and welcoming service and we apologize for the inconvenience. We will constantly work with our teams to improve our customer service standards and increased employee training will be undertaken to avoid the same in the future. We remain committed to offering the highest level of hospitality. Many thanks and we look forward to welcoming you back in the near future. Sincerely, Mark J. Heywood General Manager
        Responded February 06, 2018
        AG New World Manila Bay Hotel
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        8.0
        koichi from Japan
        Couple
        Stayed 4 nights in January 2018
        Very good
        broken shawer Water leaking and Power supply not room mirror
        Reviewed February 02, 2018
        Dear koichi, Thank you for taking the time to rate our hotel following your recent stay. We are delighted that you had an enjoyable visit and we shall share with our team. We have noted your comments and have advised our Engineering team for immediate rectification. It is with customer feedback that we are able to assess our level of performance and identify areas of improvement. We greatly value your support and we look forward to welcoming you back in the near future. Sincerely, Mark J. Heywood General Manager
        Responded February 05, 2018
        AG New World Manila Bay Hotel
        Did you find this review helpful?|
        9.2
        KIM from South Korea
        Business traveler
        Superior King
        Stayed 3 nights in December 2017
        Very good
        Very good
        Reviewed December 28, 2017
        Dear KIM, Thank you for taking the time to rate our hotel following your recent stay. We are delighted that you had an enjoyable visit and we shall share with our team. It is with customer feedback that we are able to assess our level of performance and identify areas of improvement. We greatly value your support and we look forward to welcoming you back in the near future. Sincerely, Mark J. Heywood General Manager
        Responded December 28, 2017
        AG New World Manila Bay Hotel
        Did you find this review helpful?|
        8.8
        Katrina from Philippines
        Couple
        Stayed 1 night in December 2017
        Wi-Fi took an hour and a half to work
        It was a wonderful stay, really. The room was spacious, the bed was one of the most comfortable beds I've slept in. The tub and shower made bath time a luxurious one. The pool area is gorgeous, it's great spending time there. But, I must say, it was a hassle that they gave us the wrong password for the wifi. I called the front desk 8 times & they said someone will come up several times but no one did. Until I called and expressed how much they were delaying our lunch schedule and we are starving waiting for their IT to come up. How come they had to wait for me to be angry until they do send someone up? It's also a hassle that they do no have smoking rooms or a convenient smoking area in the hotel or pool area aside from the casino. The good thing is, the breakfast buffet was satisfying, it was a great way to end this hotel experience before checking out. Although, next time I hope they can accomodate us for the late checkout.
        Reviewed December 25, 2017
        Dear Katrina Thank you for taking the time to send us your feedback during your recent stay with us. I was pleased to hear that most aspects of your stay met with your expectations and I will be sharing the same with my teams. We will also be working with our internet service provider to review the performance of this vital service. I have noted your comment on the provision for a smoking area within the hotel. With the current implementation of the City Wide No Smoking Ordinance, we seek your kind understanding and apologize for any inconvenience caused to our smoking guests. We remain committed to further improve. Many thanks and we look forward to welcoming you back in the near future. Sincerely, Mark J. Heywood General Manager
        Responded December 27, 2017
        AG New World Manila Bay Hotel
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        10.0
        Mike from United States
        Solo traveler
        Stayed 3 nights in December 2017
        Outstanding
        Particular praise to Coleen the concierge
        Reviewed December 24, 2017
        Dear Mike Thank you for taking the time to write a review of our hotel following your recent stay. We are pleased that you had an enjoyable and relaxing visit and I shall share with my team. We are fortunate to have colleagues such as Coleen who care for our valued guests. It is with customer feedback that we are able to assess our level of performance and identify areas of improvement. Many thanks for your valuable feedback and we look forward to welcoming you back in the near future. Sincerely, Mark J. Heywood General Manager
        Responded December 27, 2017
        AG New World Manila Bay Hotel
        Did you find this review helpful?|
        8.0
        noordin from Singapore
        Business traveler
        Stayed 5 nights in December 2017
        Very good
        In consistance house keeping. Sometime you might not have laudry bag and list or no floor towel. And so on
        Reviewed December 23, 2017
        Dear noordin, Thank you for taking the time to rate our hotel following your recent stay. We are delighted that you had an enjoyable visit and we shall share with our team. It is with customer feedback that we are able to assess our level of performance and identify areas of improvement. We greatly value your support and we look forward to welcoming you back in the near future. Sincerely, Mark J. Heywood General Manager
        Responded December 27, 2017
        AG New World Manila Bay Hotel
        Did you find this review helpful?|
        8.0
        Leah from Philippines
        Group
        Stayed 1 night in December 2017
        Very good
        hotel is located conveniently near robinsons manila which gives guests more option for activities and food; staff and service is commendable (they are friendly and helpful). a few improvement is suggested for buffet selection (food is quite usual) and room a/c should be checked for maintenance (there were times when the a/c seems to be turned off or its thermostat seem to be lowered to room temp) overall.. a pleasant stay
        Reviewed December 22, 2017
        Dear Leah Thank you for taking the time to send us your feedback during your recent stay with us. I was pleased to hear that most aspects of your stay met with your expectations and I will be sharing the same with my teams. I also appreciate your candid comments on the buffet offerings as well as the thermostat in the guestrooms. Rest assure that this will be given attention for improvement. We remain committed to offering the highest level of hospitality for all our guests. Many thanks for your valuable feedback and we look forward to welcoming you back in the near future. Sincerely, Mark J. Heywood General Manager
        Responded December 27, 2017
        AG New World Manila Bay Hotel
        Did you find this review helpful?|
        9.6
        Nelson from Philippines
        Couple
        Stayed 1 night in December 2017
        Fantasic Place
        Pros - Clean, organized, impressive look of the hotel and facilities, gym was like Fitness First, everything was okay specially the buffet lots of choices. Cons - TV was old and channels are few, other channels are blurred.
        Reviewed December 10, 2017
        Dear Nelson, Thank you for taking the time to rate our hotel following your recent stay. We are delighted that you had an enjoyable visit and we shall share with our team. Rest assured that we have taken note of your comments and will be considering on the upcoming hotel improvements. It is with customer feedback that we are able to assess our level of performance and identify areas of improvement. We greatly value your support and we look forward to welcoming you back in the near future. Sincerely, Mark J. Heywood General Manager
        Responded December 21, 2017
        AG New World Manila Bay Hotel
        Did you find this review helpful?|
        12345
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