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ANA Crowne Plaza Sapporo
ANA Crowne Plaza Sapporo
ANA Crowne Plaza Sapporo
ANA Crowne Plaza Sapporo
ANA Crowne Plaza Sapporo
ANA Crowne Plaza Sapporo
ANA Crowne Plaza Sapporo

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8.1

Excellent

1,592 reviews

1,592 reviews

See map

8.4

Excellent

Location rating score

Excellent location - Inside city center
Exceptional for walking
Parking
Available
Walkable places
VEGAS VEGAS Sapporo

120 m

Tokyu Department Store

180 m

Daimaru Department Store

180 m

Sapporo Ramen Kyowakoku

220 m

Hibito

230 m

Popular landmarks
Sapporo Underground Pedestrian Space

370 m

Clock Tower (Tokei-dai)

420 m

Sapporo TV Tower

560 m

Hokkaido Government Office

630 m

Odori Park

710 m

Closest landmarks
Esta Parking

300 m

Sapporo Sosei Square

320 m

JR Tower Observatory T38

330 m

2nd Takikawa Parking

330 m

Hokkaido Television Broadcasting

340 m

ANA Crowne Plaza Sapporo

1-2-9 Kita 3-Jo Nishi, Chuo-Ku, Sapporo, Sapporo, Japan, 060-0003 - See map

Make your best journey to Sapporo with the promised standard of IHG Clean Promise, and enjoy free Wi-Fi in all rooms. Strategically situated in Sapporo, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Odori Park. Rated with 4 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.

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Highlights

450 meters to public transportation

Front desk [24-hour]

Inside city center

310 meters to JR Tower Observatory T38

Free Wi-Fi in all rooms!

IHG Clean Promise

When you’re ready to travel again, we’ll be ready to welcome you

Facilities

Airport transfer

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Luggage storage

Cash withdrawal

Fitness center

Restaurants

This property is in high demand!

4 travelers have booked today.

Value for money7.6
Distance to city center1 km
Location rating8.4
Nearest airportOkadama Airport (OKD)
Distance to airport5.4 km

Rooms available at ANA Crowne Plaza Sapporo

Very good
Room comfort & quality

7.6

2 Single Premium High Floor
...
  • Room size: 35 m²/377 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
2 Single Beds Premium Humidifier
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds
Enter dates to see prices
2 Single Beds Comfort Non-Smoking
...
  • Room size: 21 m²/226 ft²
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices
2 Single Beds Nonsmoking
...
  • Room size: 21 m²/226 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Standard
...
  • Room size: 16 m²/172 ft²
  • Non-smoking
  • 1 single bed
Enter dates to see prices
2 Single Beds Standard Non-Smoking
...
  • Room size: 23 m²/248 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
1 Bedroom Deluxe Non-Smoking
...
  • Room size: 21 m²/226 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
2 Bedroom View Non-Smoking
...
  • Room size: 23 m²/248 ft²
  • Bathtub
Enter dates to see prices
1 Queen Bed Comfort Non-Smoking
...
  • Room size: 21 m²/226 ft²
  • Shower and bathtub
  • 1 queen bed
Enter dates to see prices
2 Single Beds Premium Single Sofa Bed
...
  • Room size: 35 m²/377 ft²
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at ANA Crowne Plaza Sapporo?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to ANA Crowne Plaza Sapporo?

For those who wish to drive their own cars, ANA Crowne Plaza Sapporo has a car park right on site for maximum convenience.

Is breakfast offered at ANA Crowne Plaza Sapporo?

Start your mornings right, with the continental and buffet breakfast options offered at ANA Crowne Plaza Sapporo. There's an additional charge of 2500 JPY for adults and 1513 JPY for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at ANA Crowne Plaza Sapporo?

ANA Crowne Plaza Sapporo features on-site restaurants for your dining convenience.

What is the smoking policy at ANA Crowne Plaza Sapporo?

ANA Crowne Plaza Sapporo does permit smoking in some areas and is not 100% smoke-free.

What is the closest airport to ANA Crowne Plaza Sapporo?

The closest airport is Okadama Airport, 5.4 km away from ANA Crowne Plaza Sapporo.

What is the closest train, metro, or bus station to ANA Crowne Plaza Sapporo?

Sapporo Chuo Bus Terminal is the closest train, metro, or bus station, about 440 m away from ANA Crowne Plaza Sapporo.

What restaurants are nearby ANA Crowne Plaza Sapporo?

ANA Crowne Plaza Sapporo is located in Sapporo, famous for good restaurants such as Ramen Shingen, Soup Curry & Dining Suage+ and Menya Saimi.

What popular shopping places are close to ANA Crowne Plaza Sapporo?

ANA Crowne Plaza Sapporo is located in Sapporo area which features shopping places such as Tanukikoji Shopping Street, Sapporo Factory and Stellar Place Sapporo.

What are popular attractions near ANA Crowne Plaza Sapporo?

ANA Crowne Plaza Sapporo is located in Sapporo area, which is famous for attractions such as Odori Park, Clock Tower (Tokei-dai) and Hokkaido Government Office.

What popular natural sightseeing spots are close to ANA Crowne Plaza Sapporo?

ANA Crowne Plaza Sapporo is located in the Sapporo area, which is famous for natural sightseeing destinations such as Mt. Moiwa, Kokuei Takino Suzuran Hillside National Park and Sapporo Teine.

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Explore the neighborhood

What people love about ANA Crowne Plaza Sapporo

  • 7.6

    Very good
    Location

    "Convenient location, very close to the station and the city center."

    Quynh

    |

    January 27, 2022

  • 10

    Exceptional
    Location

    "Location is good and easy to find❤️ kind staff and the room is very good 👍👍👍"

    Miami

    |

    November 3, 2021

  • 9.6

    Exceptional
    Breakfast

    "Good place , Delicious Breakfast"

    Kanokrat

    |

    October 10, 2019

Overall rating:

8.1

Excellent
1,592 reviews
Cleanliness
8.2
Facilities
7.5
Location
8.4
Read all reviews >
More about ANA Crowne Plaza Sapporo

More about ANA Crowne Plaza Sapporo

ANA Crowne Plaza Sapporo

Situated in Sapporo city center, ANA Crowne Plaza Sapporo is the perfect place to experience Sapporo and its surroundings. With a wide number of attractions to discover, this sought-after part of town will not cease to amaze you.
At ANA Crowne Plaza Sapporo, the excellent service and superior facilities make for an unforgettable stay. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. The hotel provides front desk services such as luggage storage and safety deposit boxes for guests' convenience.
Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room. Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at ANA Crowne Plaza Sapporo is furnished and equipped with handy amenities. Some rooms at ANA Crowne Plaza Sapporo are equipped with air conditioning for your convenience. In-room entertainment such as television, in-room video streaming and cable TV is provided for guests in some selected rooms. The hotel also offers a refrigerator and a coffee or tea maker in some rooms for when you feel like it is needed.
It's good to know that a hair dryer and toiletries are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at ANA Crowne Plaza Sapporo. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Enjoy the countless activities offered at ANA Crowne Plaza Sapporo. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Pick up something memorable for yourself or those waiting for you back at home, at the shops.


Around the property

Take some time to explore Sapporo during your stay at the hotel. Get a photograph of yourself in front of Clock Tower (Tokei-dai) located 420 m away, a must-see for anyone visiting Sapporo. Hokkaido Government Office is located 630 m away, and is one of the most famous tourist spots to visit and photograph.

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Amenities and facilities
Very good
Facilities

7.5

Most talked about facilities

Breakfast

8 mentions

Housekeeping

8 mentions

Swimming Pool

1 mention

Internet

1 mention

Languages spoken

  • English
  • Chinese [Mandarin]
  • Japanese
  • Korean

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center

Cleanliness and safety

  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Shrine
  • Smoking area

For the kids

  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [on-site]
Food and dining
Restaurants on site

2階 ALL DAY DINING MEM

  • Cuisine: European
  • Menu: Buffet, A-la-carte

1階 Cafe Minamo

  • Cuisine: European

26階 鉄板焼 石狩

  • Cuisine: European

26階 SAPPORO VIEW

  • Cuisine: European

地下1階 和食處 雲海

  • Cuisine: Japanese

地下1階 寿司処 清平

  • Cuisine: Sushi
Location
1-2-9 Kita 3-Jo Nishi, Chuo-Ku, Sapporo, Sapporo, Japan, 060-0003
Excellent
Location

8.4

Airports

  • Okadama Airport (OKD)
    5.4 km
  • New Chitose Airport (CTS)
    41.7 km

Public transportation

  • Sapporo Chuo Bus Terminal
    440 m
  • Sapporo Train Station
    470 m

Hospital or clinic

  • Tokeidai Memorial Hospital
    390 m

Shopping

  • Tanukikoji Shopping Street
    1.1 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Sapporo Underground Pedestrian Space
    370 m
  • Clock Tower (Tokei-dai)
    420 m
  • Sapporo TV Tower
    560 m
  • Hokkaido Government Office
    630 m
  • Odori Park
    710 m
  • Hokkaido University
    1.0 km
  • Tanukikoji Shopping Street
    1.1 km
  • Susukino
    1.2 km
  • Mt. Moiwa
    5.6 km
  • Shiroi Koibito Park
    7.3 km

Nearby landmarks

  • VEGAS VEGAS Sapporo
    120 m
  • Tokyu Department Store
    180 m
  • Daimaru Department Store
    180 m
  • Sapporo Ramen Kyowakoku
    220 m
  • Hibito
    230 m
  • Sorano Garden
    250 m
  • Sapporo Esta
    250 m
  • Pokemon Center Sapporo
    250 m
  • Stellar Place Sapporo
    290 m
  • Esta Parking
    300 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until00:00
  • Check-out from00:00
  • Check-out until11:00
  • Reception open until00:00

Getting around

  • Distance from city center1 km
  • Travel time to airport (minutes)56

Extras

  • Breakfast charge (unless included in room price)2500 JPY
  • Daily Internet/Wi-Fi fee0 JPY

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors26
  • Number of restaurants9
  • Number of rooms 412
  • Room voltage100
  • Year property opened1974
  • Most recent renovation2017

Parking

  • Daily parking fee1500 JPY
Property announcements

Please note that an extra bed can not be provided in - Standard Double Room - Deluxe Double Room - Standard Single Room - Superior Queen/Twin Room When a cancellation fee is charged, the guest will receive an invoice, which should be paid through a bank transfer. Please note that credit cards cannot be used to pay this fee.

Reviews of ANA Crowne Plaza Sapporo from real guests

Provided by verified guests of Agoda
7.9
/
10
Cleanliness8.2
Facilities7.5
Location8.4
Room comfort and quality7.6
Service8.1
Value for money7.6
High score for Sapporo
Rating
9+ Exceptional (41)
8-9 Excellent (33)
7-8 Very Good (47)
6-7 Good (31)
<6 Below Expectation (23)
Time of the year
Mar - May (28)
Jun - Aug (40)
Sep - Nov (23)
Dec - Feb (84)
All guests (357)
All room types
All languages

Show reviews that mention 

Showing 175 verified guest comments
12345
10.0
Exceptional
Miami from Japan
Solo traveler
2 Single Beds Nonsmoking
Stayed 3 nights in November 2021

Sapporo travel”

location is good and easy to find❤️ kind staff and the room is very good 👍👍👍

Reviewed November 03, 2021

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9.2
Exceptional
May from Singapore
Family with teens
2 Single Beds Comfort Non-Smoking
Stayed 2 nights in July 2019

Good location”

Its a 5min walk to JR Sapporo which is a good place for quick meals before taking the train elsewhere. It was nice to be able to leave luggages at the reception between our two reservations while we spent one night at an onsen hotel, and the cloak room for shorter periods of time. Convenience store on level 1. Good teppanyaki restaurant in hotel. Small rooms but clean and toiletries were well stocked. Airport limo bus goes right to the hotel too.

Reviewed July 22, 2019

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10.0
Exceptional
Minsu from South Korea
Family with teens
2 Single Premium High Floor
Stayed 3 nights in February 2019

Exceptional”

The room, breakfast, location were all perfect.

Reviewed February 15, 2019

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9.2
Exceptional
Joon from Singapore
Group
Standard
Stayed 3 nights in April 2019

Excellent location for the price”

Location was excellent, right in the middle of the city. Room was a tad small, but not an issue as most hotels are small in japan. Room facilities are decent, but it would be good if it came with a safe box. Staff are friendly and extremely welcoming.

Reviewed April 13, 2019

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9.6
Exceptional
Kanokrat from Thailand
Family with teens
2 Single Beds Premium Humidifier
Stayed 3 nights in October 2019

Exceptional”

Good place , Delicious Breakfast

Reviewed October 10, 2019

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9.6
Exceptional
Budi from Indonesia
Couple
2 Single Beds Premium Humidifier
Stayed 3 nights in March 2019

GOOD Hotel”

its nice.. good ..

Reviewed August 21, 2019

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7.6
Very good
Quynh from Japan
Business traveler
2 Single Beds Premium Humidifier
Stayed 3 nights in January 2022

Delicious food for breakfast”

Convenient location, very close to the station and the city center. Great food from the 2F restaurant, and a good view from our deluxe room (the fish dish was my personal favorite). Our room was spacious, had comfortable beds and a large bathroom. It would be perfect if the lounge on the 26F was opened (I think it was closed due to COVID). Although not so many were speaking English, the staff was friendly and helpful.

Reviewed January 27, 2022

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7.6
Very good
THAI from Singapore
Couple
Standard
Stayed 5 nights in February 2019

underground passageway link between jr station to ana crowne plaza hotel (exit 21)”

can avoid heavy snow at ground level between hotel and jr station.

Reviewed February 12, 2019

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6.4
Good
CHOI from Singapore
Couple
Standard
Stayed 7 nights in January 2019

Unless you get new rooms, don't eve stay here.The old rooms are overdue for refurbishment.”

Plus point is this hotel is right in front of the sheltered pathway to JR & Subway. There is also a paid shuttle service to the airport. Weakness is the staff are English lierate.

Reviewed February 08, 2019

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6.4
Good
Man from Hong Kong SAR, China
Couple
Comfort Double Room
Stayed 2 nights in February 2020

Good”

The room I booked was a Comfort Twin" room. But the actual room is small. It's completely different from the picture posted on your site. It should be only a "Twin Room" type.

Reviewed February 06, 2020

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9.2
Exceptional
Florence from Philippines
Couple
Standard
Stayed 7 nights in February 2018

The Front Desk Personnels are very approachable and respectful. ”

Front Desk Personnels are friendly and approachable. Despite of their difficulty to speak in english, they still able to manage to engage with foreign guests. Location is very convenient, near in the subway station, family mart or seico convenient stores. Our room is always clean. They have assigned housekeeper to clean the room everyday. Overall, the hotel is higly recommended to all travellers who would want to explore Sapporo Japan. Kudos! to ANA Crowne Plaza

Reviewed February 09, 2018

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10.0
Exceptional
Yuen from Hong Kong SAR, China
Group
Stayed 1 night in March 2018

Nice Hotel”

Nice hotel, sweet house keeper, nice location!! Room which has renovation is super nice. But some rooms might not have renovation yet which is a little bit old with smell of cigarette. Overall, this hotel is excellent. I've already recommended ANA Crowne Plaza Sapporo to my friends.

Reviewed March 06, 2018

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8.7
Excellent
Boon from Singapore
Couple
Stayed 2 nights in December 2011

Great location & convenience”

You can reach the hotel easily via underground pass Exit 21, the underpass is connected to many shopping centres. Shuttle bus to airport is right in front of hotel entrance.

I arrived in Sapporo via a free shuttle bus provided by a resort hotel at Lake Toya. The drop off point was just outside Sapporo JR Train Station and it was snowing heavily and temperature was below zero degree. It was impossible to walk on surface road. We got into train station and walk thru underground walkway. To our surprise, the hotel is right outside exit 21. The hotel room has great view of the city, we enjoyed the view of snowing from our room. The room may be small for western standard, but quite spacious for Japanese standard. We enjoyed the breakfast on level 24 with great city view and the Japanese set breakfast was fantastic. There are many good Japanese Reataurants around the hotel and walking distance to many tourist attractions like the Odori Park, clock tower and Former Hokkaido Government Office Buidling, Hokkaido University, etc. We took the last suttle bus to Chitose Airport at 3.30pm and arrived at about 7pm due to heavy snowing, it costs us only 1000 yen per head (again very cheap for Japanese Standard). The hotel's great location provided hassle free transfer to many other Hokkaido tourist attractions, including airport tranfer.

Reviewed December 12, 2011

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7.7
Very good
yew from Singapore
Couple
Stayed 2 nights in February 2011

Pleasant hotel with a great location ”

Location, seicomart next door, cleanliness, convenience.

Value for money in terms of location and convenience. Room a touch small but pleasant and manageable. Approximately 7 min walk from JR station through underground path. Head for subway exit 21 and ANA hotel is right before you. For those averse to lugging their baggage, there is an airport shuttle bus-stop right outside of the hotel. Pretty handy especially when its 0 degree and pouring snow outside. Incidentally exit 21 will lead to an underground mall where food are readily available. Forget about making your way to the Ramen Alley somewhere in Sususkino if ramen is what you want. Just head down the underground mall and look for Seiryu Noodle shop along Food Alley. They have the best ramen noodle in all of Sapporo. Also try and avoid lunch hour unless you are prepared to queue half an hour or so to secure a seat.

Reviewed February 25, 2011

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9.7
Exceptional
Alexander from Australia
Solo traveler
Stayed 1 night in June 2010

Nice stay at the ANA Sapporo”

Clean, spacious, excellent service. The staff I dealt with spoke good English.
Free in-room wi-fi internet access would be useful.

This hotel was comfortable and spacious, and is well positioned in the heart of Sapporo. The room was very large, given what I had been told of Japanese hotel rooms. Very good rate via Agoda. I did not see much of the in-building restaurants etc, but there are plenty of excellent restaurants and bars in the local area.

Reviewed June 13, 2010

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9.6
Exceptional
SHIQI from Singapore
Couple
Standard
Stayed 5 nights in December 2016

Awesome hotel”

Very conveniently located near Sapporo station. The concierge staff are amazing! They help us in booking all our day trips at the last minute as we did not plan anything beforehand. The hotel room is well equipped and simply awesome to stay here during my trip to Hokkaido! Strongly recommend!

Reviewed January 09, 2017

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6.8
Good
Sarah from Canada
Couple
Stayed 1 night in March 2017

Good location, small room”

The hotel is conveniently located at the Toho Line Sapporo Station, with a 8-10 minutes walk underground to the JR Sapporo Station. However, the hotel itself, though well maintained, is rather dated and desperately needs some upgrading. We stayed in a Standard Twin Room which had 2 double beds. One bed was up against the wall and there was only a 12" gap in between the two beds. On the other side of the second bed, there is only 2' before you hit the window. The space at the foot of the bed can only let one person pass through at a time. I suggest that they do not put 2 double beds in such a small room. If they were twin beds, the room would be much more spacious, and at least they can put in a night table in between the beds. We went downstairs for a coffee and was charged 800 Yen. I later saw a poster that hotel guest get a discount and should only be charged 300 Yen. The waitress didn't even ask us if we were staying there. All in all we had a decent stay at ANA, but I will probably book a larger room next time.

Reviewed March 22, 2017

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8.7
Excellent
Tiong from Singapore
Couple
Stayed 2 nights in October 2014

Excellent location; excellent restaurant in vicini”

Excellent location; Great Privacy; Excellent restaurant around hotel

No complaints. Highly recommended to anyone visiting Sapporo. For beer drinker, turn right of hotel and there is a Yakitori restaurant (same building as Richmond Hotel)that offers free flow of beer for 120 minutes at 890 yen. Good food to go with and staff speaks excellent English. Added benefit - strong wifi signals from Richmond Hotel that shares the same building. Go for it.

Reviewed October 24, 2014

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7.3
Very good
FAN from Hong Kong SAR, China
Couple
Standard
Stayed 1 night in September 2013

A good hotel”

Friendly and English speaking staff; Spacious room; Reasonable walking distance to JR Sapporo Station

While it may not be the most preferred choice of travellers due to its geographical locatiin, ANA Hotel Sapporo is just five to ten minutes walk to the JR Station Complex. Just a few blocks away, there is a crab restaurant that is a must-try for king crab lovers.

Reviewed September 22, 2013

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8.7
Excellent
Sunil from Sri Lanka
Business traveler
Standard
Stayed 1 night in July 2014

Everything is good except Massage center. ”

There must be massage relaxation available for in house guest without refusing arbitrarily. Employ a girl/woman as a receptionist of the massage centre who is courteous towards guests.

Very good. convenient. I really enjoyed my stay at ANA Hotel. But massage center at 1st floor is useless. They refused to provide massage service arbitrarily.

Reviewed July 11, 2014

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