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Exterior view, AoAwo Naruto Resort in Naruto
Superior Twin Room - Non-Smoking - Guestroom, AoAwo Naruto Resort in Naruto
Interior view, AoAwo Naruto Resort in Naruto
Swimming pool [outdoor], AoAwo Naruto Resort in Naruto
a pool with a bunch of umbrellas on top of it, AoAwo Naruto Resort in Naruto
a beach filled with lots of colorful umbrellas, AoAwo Naruto Resort in Naruto
a blue and white screen with a blue and white sign, AoAwo Naruto Resort in Naruto

Removed from saved list

8.4

Excellent

501 reviews

501 reviews

Food & Dining1
Breakfast1
24-hour front desk1
See map

8.3

Excellent

Location rating score

Excellent location
Parking
FREE
Nearby landmarks
Otsuka Museum of Art 1.4 km
Eska Hill Naruto 1.4 km
UZUSHIO KISEN 1.6 km
Eddy Onaruto Bridge Memorial Hall 1.8 km
Esukahiru Naruto 1.9 km
Naruto Park 2.0 km
Uzu no Michi 2.3 km
Tokushima Prefectural Uzunomichi 2.4 km
Naruto Bridge Uzu no Michi 2.7 km
Fukunaga Family's House 4.3 km

AoAwo Naruto Resort

16-45 Oge-Tosadomoariura, Naruto, Naruto, Japan, 772-0053 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Naruto part of Naruto, this property puts you close to attractions and interesting dining options. Rated with 3.5 stars, this high-quality property provides guests with access to massage, restaurant and hot spring bath on-site.

Highlights

Front desk [24-hour]

Free airport transfer

Private beach

Free Wi-Fi in all rooms!

Sauna

Hygiene Plus

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Airport transfer

Bicycle rental

Valet parking

Shuttle service

Swimming pool [outdoor]

Private beach

Free Wi-Fi in all rooms!

Front desk [24-hour]

Cheaper than 90% of all properties in Naruto in the last 24 hoursCompared to 29 Naruto properties at Agoda for various dates
Value for money7.9
Distance to city center6.5 km
Location rating8.3

Rooms available at AoAwo Naruto Resort

Japanese-Style Room
...
  • Room size: 57 m²/614 ft²
  • Sea view
  • 8 futons
Enter dates to see prices
Deluxe Twin Room with Sea View
...
  • Room size: 37 m²/398 ft²
  • Sea view
  • 2 single beds or 2 sofa bed...
Enter dates to see prices
Superior Twin Room with Sea View
...
  • Room size: 36 m²/388 ft²
  • Sea view
  • 2 single beds or 2 sofa bed...
Enter dates to see prices
Corner Double Room - Adult Only, Non-Smoking
...
  • Room size: 44 m²/474 ft²
  • Sea view
  • 1 super king bed
Enter dates to see prices
Superior Twin Room - Non-Smoking
...
  • Room size: 36 m²/388 ft²
  • Sea view
  • 2 semi double beds
Enter dates to see prices
Deluxe Twin Ocean View
...
  • Room size: 37 m²/398 ft²
  • Sea view
  • 2 semi double beds
Enter dates to see prices
Japanese Tatami Room
...
  • Room size: 57 m²/614 ft²
  • Sea view
  • 6 futons
Enter dates to see prices
Room
...
  • Room size: 37 m²/398 ft²
  • Ocean view
  • 2 single beds
Enter dates to see prices
Room
...
  • Room size: 29 m²/312 ft²
  • Ocean view
Enter dates to see prices
Room
...
  • Room size: 20 m²/215 ft²
  • Ocean view
  • 4 futons
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at AoAwo Naruto Resort?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to AoAwo Naruto Resort?

AoAwo Naruto Resort is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind -- it's free! Just use the "Let us know what you need" section of the booking page to let the hotel know you want a complimentary ride, and they will contact you via the Agoda messaging service. A stay at AoAwo Naruto Resort also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, AoAwo Naruto Resort has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Naruto with private transportation, the hotel can arrange taxi service.

Is breakfast offered at AoAwo Naruto Resort?

Start your mornings right, with the continental and buffet breakfast options offered at AoAwo Naruto Resort.

What are my dining options at AoAwo Naruto Resort?

AoAwo Naruto Resort features 5 on-site restaurants for your dining convenience.

What is the smoking policy at AoAwo Naruto Resort?

AoAwo Naruto Resort does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to AoAwo Naruto Resort?

Esukahiru Naruto is the closest train, metro, or bus station, about 1.8 km away from AoAwo Naruto Resort.

What restaurants are nearby AoAwo Naruto Resort?

AoAwo Naruto Resort is located in Naruto, famous for good restaurants such as Naruto, Terrace Cafe Ohge and Irodori.

What popular shopping places are close to AoAwo Naruto Resort?

AoAwo Naruto Resort is located in Naruto area which features shopping places such as Kotoraya, Mori Toki and Tamura Togei Gallery.

What are popular attractions near AoAwo Naruto Resort?

AoAwo Naruto Resort is located in Naruto area, which is famous for attractions such as Otsuka Museum of Art, Eska Hill Naruto and Eddy Onaruto Bridge Memorial Hall.

See map

Explore the neighborhood

What people love about AoAwo Naruto Resort

  • 8.8

    Excellent
    Spaciousness

    "Comfortable bed, good sized rooms, well appointed."

    Yee

    |

    May 27, 2019

  • 9.2

    Exceptional

    "From the entrance to your room you will experienced excellent services."

    Job

    |

    December 14, 2022

  • 8

    Very good

    "Nice hotel, food was decent, you'll have a good stay."

    Husandeep

    |

    March 28, 2022

Overall rating:

8.4

Excellent
501 reviews
Cleanliness
8.3
Facilities
8.2
Location
8.3
Read all reviews >
More about AoAwo Naruto Resort

More about AoAwo Naruto Resort

AoAwo Naruto Resort

Take advantage of a wealth of unrivaled services and amenities at AoAwo Naruto Resort. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Naruto can be assisted with taxi and shuttle services available.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, luggage storage and safety deposit boxes. The hotel's ticket service can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the laundromat, dry cleaning service and laundry service offered at AoAwo Naruto Resort.
The hotel's daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the hotel come with blackout curtains and air conditioning. The specially-designed rooms at AoAwo Naruto Resort offer a layout option like a balcony or terrace. The hotel's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator is available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at AoAwo Naruto Resort, where breakfast can be provided in house. Throughout your stay, choose from a variety of delicious dining options at the hotel. Vending machines are on 24 hours a day, so you can grab a snack at any time of day or night.
Throughout the day, you can enjoy the activities offered at AoAwo Naruto Resort. While you're there, be sure to take some time to explore the easily accessible beach. Warm up at the end of the day with a visit to the massage, spa and sauna. The many offerings at AoAwo Naruto Resort ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool.
Stay wet and wild with fun family water activities like fishing. Test your skills! Get competitive with your travel group or other guests, at the hotel's ping-pong table and tennis court. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Reasons to stay here

Spend less here on rooms than you would at 89% of other accommodations in the city.
Verified reviews score this hotel higher than 82% of accommodations in the city on value for money.
This hotel's facilities score higher than 89% of accommodations in the city.

Show less

Amenities and facilities

Excellent
Facilities

8.2

Languages spoken
  • English
  • Japanese
Outdoor
  • Bicycles
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fishing
  • Game room
  • Garden
  • Massage
  • Private beach
  • Sauna
  • Spa
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Ticket services
  • Yoga room
Cleanliness and safety
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Coffee shop
  • Restaurants
  • Vending machine
Swimming & soaking
  • Hot spring bath
Services and conveniences
  • Air conditioning in public area
  • Chapel
  • Concierge
  • Convenience store
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Family room
  • Kids meal
  • Swimming pool [kids]
Access
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Car power charging station
  • Shuttle service
  • Taxi service
  • Valet parking
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Air conditioning
  • Bathtub
  • Free bottled water
  • Hair dryer
  • Non-smoking
  • Refrigerator
  • Towels

Food and dining

Breakfast options
  • Asian
  • Continental
Restaurants on site
彩 IRODORI
  • Cuisine: Japanese, Local, Seafood
  • Menu: Buffet, A-la-carte

Location

16-45 Oge-Tosadomoariura, Naruto, Naruto, Japan, 772-0053
Excellent
Location

8.3

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-in until23:00
  • Check-out from06:00
  • Check-out until11:00
Getting around
  • Airport transfer fee0 JPY
  • Distance from city center6.5 km
  • Travel time to airport (minutes)30
Extras
  • Daily Internet/Wi-Fi fee0 JPY
The property
  • Non-smoking rooms/floorsno
  • Number of bars/lounges0
  • Number of floors9
  • Number of restaurants5
  • Number of rooms 208
  • Room voltage100
  • Year property opened1991
  • Local Tax ID/ Rental LicenseDC, TB
Parking
  • Daily parking fee0 JPY

Reviews of AoAwo Naruto Resort from real guests

Provided by verified guests of Agoda
8.1
/
10
Cleanliness8.3
Facilities8.2
Location8.3
Service8.5
Value for money7.9
High score for Naruto
Rating
9+ Exceptional (21)
8-9 Excellent (7)
7-8 Very Good (10)
6-7 Good (3)
<6 Below Expectation (7)
Time of the year
Mar - May (4)
Jun - Aug (10)
Sep - Nov (13)
Dec - Feb (21)
All guests (121)
All room types
All languages

Show reviews that mention 

Showing 48 verified guest comments
123
8.8
Excellent
Yee from Singapore
Couple
Superior Twin Room - Non-Smoking
Stayed 1 night in May 2019

Wonderful! ”

Beautiful ocean facing views from the balcony. Comfortable bed, good sized rooms, well appointed. Service was excellent, Japanese breakfast buffet - excellent spread! Need a car to get around though.

Reviewed May 27, 2019

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Sorry for the delay in thanking you for your review. We are pleased that you are satisfied with the view from your room and the food. We hope you will return to our hotel again next time. AoAwo Naruto Resort Keiko Shiozaki

Responded March 21, 2022
AoAwo Naruto Resort
8.0
Excellent
Husandeep from Japan
Family with young children
Superior Twin Room Upper Floor
Stayed 3 nights in July 2021

Good experience, lackluster facilities”

Nice hotel, food was decent, you'll have a good stay. Pool is lackluster, and so are the water sports, but good for small children.

Reviewed March 28, 2022

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Thank you very much for choosing AoAwo Naruto Resort. I also apologize for the delay in expressing my gratitude. We are glad to hear that you had a comfortable stay with us. We sincerely look forward to serving you again. Aoawo Naruto Resort Sales Marketing Assistant Sales Manager Keiko Shiozaki

Responded May 09, 2022
AoAwo Naruto Resort
4.8
Mei from China
Family with teens
Superior Twin Room - Non-Smoking
Stayed 1 night in September 2017

Acceptable”

Bad service. Front desk Staff are rough

Reviewed September 07, 2017

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Thank you for your stay. We apologize for the delay in responding to your review. We apologize for not meeting your expectations. We will take your comments seriously and strive to improve. We hope you will give us another opportunity to recover. Aoawo Naruto Resort Keiko Shiozaki

Responded March 21, 2022
AoAwo Naruto Resort
6.8
Good
Chew from Singapore
Family with young children
Superior Twin Room - Non-Smoking
Stayed 1 night in June 2018

Good”

ok

Reviewed April 03, 2019

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Thank you very much. We look forward to your next visit! Aoawo Naruto Resort Keiko Shiozaki

Responded March 21, 2022
AoAwo Naruto Resort
9.2
Exceptional
Job from Singapore
Couple
Corner Double Room - Adult Only, Non-Smoking
Stayed 1 night in December 2022

Excellent location and Services”

From the entrance to your room you will experienced excellent services. More surprises when you arrived at your room, sparkling wine, cake and fruits....

Reviewed December 14, 2022

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10.0
Exceptional
SETSUKO from Japan
Family with young children
Deluxe Twin Ocean View
Stayed 1 night in January 2023

バースデー記念”

フレンチレストランで子どものバースデープレートをホテルのケーキショップで購入したケーキを使って作っていただき子どもがとても喜びました。鯛の釣り堀では家族で参加してバースデーの子ども1人だけ大きな鯛をつりあげて大喜びでした。自宅に帰って鯛めしに調理して美味しくいただきました。楽しい旅行でした。

Reviewed January 13, 2023

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10.0
Exceptional
YUSAKU from Japan
Group
Deluxe Twin Ocean View
Stayed 1 night in January 2023

Exceptional”

ホテルのサービス全てに満足でしたし、特に、阿波踊りを見せていただけたのは、非常に良い思い出になりました!

Reviewed January 11, 2023

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10.0
Exceptional
yukie from Japan
Family with teens
Deluxe Twin Ocean View
Stayed 1 night in January 2023

最高のおもてなしでした”

誕生日の直前に予約したにもかかわらず、素敵なサービスをいただきとても思い出に残る旅行になりました。スタッフの皆さんも笑顔で優しく阿波踊りもすばらしかったです。お食事も大変おいしく、レストラン、温泉、部屋、あらゆる場所からオーシャンビューを楽しめました。

Reviewed January 07, 2023

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9.2
Exceptional
yoshihiro from Japan
Family with teens
Corner Double Room - Adult Only, Non-Smoking
Stayed 1 night in December 2022

ほぼ満足ですが”

Wi-Fiが弱過ぎて残念。 あとは食事も清潔さもロケーションも◎です。

Reviewed December 04, 2022

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5.6
SUMITO from Japan
Family with teens
Japanese Tatami Room
Stayed 1 night in November 2022

昔のリゾートホテルという感じ”

和室に泊まりましたが、リフォームしているとは思いますが、設備が古めかしく、床がギシギシするし、温度調整ができない部屋で、11月中旬で朝方が暑かったです。 広いことと、2部屋に分かれていたのは良かったです。 偶々かもしれませんが、客層が微妙で、部屋でも廊下でも風呂でもずっと誰かが煩かったです。 お風呂は、露天風呂がいきなり外なので、裸では寒く、いきなり湯船に入る方が多数いたので、いい気分ではなかったです。 まずは展望風呂で温まったから、一度浴衣を着て、露天風呂に入るのが良いでしょうね。

Reviewed November 23, 2022

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7.6
Very good
TAKESHI from Japan
Couple
Corner Double Room - Adult Only, Non-Smoking
Stayed 1 night in September 2022

温泉旅館からの改装?”

海に面しているので、景色はとっても満足できました。スタッフも良く教育されているようで対応はとても良かったです。 駐車場がP1は地下にありますが、そこが満車になると150mほど離れた場所に案内されますが、屋根なしの野ざらしなので、料金設定を変えるなどすると不公平感がなくなって良いと思います。

Reviewed September 25, 2022

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6.0
YUMIKO from Japan
Group
Japanese Tatami Room
Stayed 1 night in September 2022

Above average”

景色はとても良かったです♪ ただ、トイレが臭かったのと、蟻が布団にいたのは、ガッカリです

Reviewed September 11, 2022

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8.4
Excellent
IKUE from Japan
Family with young children
Japanese Tatami Room
Stayed 1 night in September 2022

最高でした^_^”

乳児から中学生までの子供連れのファミリー旅行だったのですが、とても楽しめました!! スタッフさんの対応もよく、ご飯も美味しかったです^_^ ありがとうございました^_^

Reviewed September 04, 2022

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5.6
Shu from Japan
Family with young children
Deluxe Twin Ocean View
Stayed 1 night in December 2021

返信がない”

全くこちらには落ち度がないのにも関わらず、支配人から注意を受けたことをクチコミに投稿したところ、私たちの口コミにだけ施設側から返答がいただけないのは、どういった意図があるのでしょうか。

Reviewed May 17, 2022

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shu様  この度は、数ある宿泊施設の中から当ホテルにご宿泊いただきまして、誠に有難うございます。 観光にお出掛けの際に、不要なお電話を差し上げてしまい、不快な思いをさせてしまいました。楽しいひと時に水を差す形になってしまったこと本当に申し訳ございませんでした。心よりお詫び申し上げます。 本来であれば、チェックアウトの際に直接お目にかかり、私の失礼をお詫びしなければならないところ、配慮が足りなかったと、深く反省いたしております。 また、今回は貴重なお時間をいただきご投稿いただいていたにも関わらず、お返事が大変遅れてしまいましたこと併せてお詫び申し上げます。 今後はこのようなことがないよう、shu様のご指摘を真摯に受け止め、改善に努めてまいります。 はなはだ勝手なお願いではございますが、またいつか挽回の機会をいただけることを心より願っております。 アオアヲ ナルト リゾート フロントマネージャー 本宮聖子

Responded June 30, 2022
AoAwo Naruto Resort
7.6
Very good
MASAKAZU from Japan
Family with teens
Deluxe Twin Ocean View
Stayed 1 night in April 2022

リゾート旅”

あいにくの天気でしたが部屋はオーシャンビューで開放的。夜のビュッフェも久々に食べ過ぎくらい美味しかったです 今度は晴れた時に来たいです

Reviewed April 25, 2022

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過日は、ご宿泊いただきありがとうございます。 春のご旅行、お食事やにもご満足いただき、快適なご滞在になったご様子、とても嬉しく存じます。 次回は、是非すっきりと晴れ渡った美しい鳴門の海をご覧いただければと思います。 MASAKAZU様お帰りを心よりお待ちいたしております。 アオアヲ ナルト リゾート セールス マーケティング 塩崎桂子

Responded May 09, 2022
AoAwo Naruto Resort
9.2
Exceptional
yuka from Japan
Family with young children
Deluxe Twin Ocean View
Stayed 1 night in February 2022

スタッフさんのホスピタリティが最高”

みなさん親切にしてくださいます。 また行きたいです。 ありがとうございました。

Reviewed March 02, 2022

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ご宿泊いただきありがとうございました。 大変高い評価とスタッフへの接遇にも嬉しいご感想をいただけたこと、心より嬉しく思っております。 今後もスタッフ一同、精進してまいります。 またのお帰りをお待ち致しております。 アオアヲ ナルト リゾート セールス マーケティング 塩崎桂子

Responded March 10, 2022
AoAwo Naruto Resort
9.6
Exceptional
Yumiko from Japan
Family with teens
Deluxe Twin Ocean View
Stayed 2 nights in February 2022

日常を忘れることができました”

設備は古く、温泉場のロッカーキ-が施錠しづらいところがありましたが、他は適期に設備投資されており、不便さはありませんでしたし、汚れも蓄積しておらず、日常の清掃はきちんとされて清潔感がありました。(埃アレルギ-持ちの娘もくしゃみが出なかったので。) スタッフの方も笑顔で接していただきました。 しいて言えば、ホテル内のレストランは量が多く値段も高めで、小食の私たちは困りました。売店はお菓子やカップラーメンも種類が少なく、ホテル周辺にはお店もないので。結局はカツサンドを2人で分けて食べました。これはおいしかったです!

Reviewed February 26, 2022

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ご宿泊いただきありがとうございました。大変高い評価をいただき恐縮に存じます。 お嬢様にも快適にお過ごしいただけたご様子何よりでございました。 温泉ロッカーの鍵の不具合、ご不便をおかけして申し訳ございませんでした。施設管理に伝えメンテナンスいたします。 ご滞在中はテラスカフェオーゲをご利用いただきありがとうございます。「阿波美豚」を使ったカツサンドもお気に召していただき嬉しく思います。 また、徳島鳴門にお越しの折は、是非私共ホテルにお帰りくださいませ。 心よりお待ちいたしております。 アオアヲ ナルト リゾート セールス マーケティング 塩崎桂子

Responded March 10, 2022
AoAwo Naruto Resort
7.6
Very good
JUN from Japan
Solo traveler
Superior Twin Room
Stayed 1 night in January 2022

Very good”

本当に残念なのですが、枕が匂いました。二つあるベッドの両方が臭かったので、多分違うのを持ってきてもらっても同じかなと思ったのでタオルを丸めて枕にして寝ました。それ以外はサービスも良かったし、部屋からの眺めも最高で、良い旅になりました。

Reviewed January 14, 2022

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過日はご宿泊いただきありがとうございました。 良い旅になったとのお言葉をいただき嬉しく存じます。 しかしながら、枕の匂いの件、残念な思いをさせてしまい申し訳ございませんでした。客室清掃の際に不具合が無いか確認するように再指導いたしました。 次回、もしよろしければ、そば殻枕、テンピュールコンフォートピロー、マイナスイオン枕、低反発枕、パイプ枕、羽毛枕(中)、羽毛枕(低)の中からお好みの枕をお選びいただけるピローサービス(先着順)もございますので、ご用命くださいませ。 また、徳島、鳴門にお越しの折には、是非私共ホテルにお帰りいただければ嬉しく思います。 アオアヲ ナルト リゾート セールス マーケティング 塩崎桂子

Responded February 20, 2022
AoAwo Naruto Resort
6.0
Shu from Japan
Family with young children
Deluxe Twin Ocean View
Stayed 1 night in December 2021

支配人からの注意”

金曜日、土曜日で2泊しました。 急遽、金曜日も宿泊することになったので、金曜日を追加で予約しました。確かに連泊で予約しなかったので、チェックインの際に予約確認に少し時間を要しましたが、フロントの方も確認が取れましたので、連泊で問題ありませんと言われました。翌日の昼過ぎに家族で観光していると、ホテルから電話がありました。出ると、支配人(正確には頭に何か付いた支配人だったかも)という女性でした。お客様はお出かけの際にフロントに寄りましたかと聞かれたので、寄っていないと伝えると、チェックアウトの手続きをちゃんとしていだかないと困るといった内容で、強めの指摘を受けました。私は連泊の予定なので、もちろん出かけるだけの時にはフロントに声をかけたりしません。そもそも連泊ということはチェックインの際に確認しているはずです。 楽しく家族で過ごしている時に、ホテル側の確認不足にも関わらず、かなり強めの指摘をうけたことで、大きく気分が害されました。電話口では、申し訳ないと一言言われましたが、そのあとチェックアウトの際も含め、直接謝られることはありませんでした。 支配人、もしくは責任者がその程度のホスピタリティです。スタッフの方々にはさまざまなシチュエーションでも笑顔で対応していただきましたが、責任者に問題ありです。少なくとも二度と泊まることはありません。

Reviewed December 21, 2021

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shu様 滞在中の不手際、ご出発時並びに頂いたレビューに対して誠意のない対応をしてしまい申し訳ございませんでした。 重ねて、ご投稿いただきましたレビューにお詫びのお返事をさせいただきました。 ご一読いただき、何卒お許しいただけますよう心よりお詫び申し上げます。 アオアヲ ナルト リゾート フロントマネージャー 本宮聖子

Responded June 30, 2022
AoAwo Naruto Resort
6.8
Good
Yuka from Japan
Solo traveler
Superior Twin Room
Stayed 1 night in September 2021

Good”

施設は古かったが、清潔にされていて快適に過ごせました。しかし、フロントスタッフの横柄な態度が非常に残念でした。

Reviewed September 27, 2021

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ご宿泊とクチコミへのお礼が遅くなり申し訳ございません。 清掃面をお褒めいただき嬉しく存じます。 しかしながら、フロントスタッフの接遇で不快な思いをさせてしまい申し訳ございませんでした。 頂いたご意見を真摯に受け止め改善に努めます。 これに懲りず、次回もお帰りいただければ嬉しく思います。 アオアヲ ナルト リゾート セールス マーケティング 塩崎桂子

Responded February 20, 2022
AoAwo Naruto Resort
123
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