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Apartments in Sentosa

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Best Apartments in Sentosa

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The Club Residences by Capella - 3 Bedroom Suite
Sentosa,Sentosa - View on map
  1. Pets allowed
  2. Elevator
  3. English
Capella The Club Residences Singapore
Sentosa,Sentosa - View on map
  1. Transport to airport
  2. Bicycle rental
  3. Pets allowed
  4. Car park
  5. Hot tub
  6. Golf course [on-site]
  7. Shuttle service
  8. Complimentary WIFi in all rooms
"Checking in was not very smooth for us as I forgot to bring my identitication card for verification, even when my companion volunteered to use hers, Capella is very strict to only verify the booking with the person who booked the room even though i produced the credit card i used to book. A little inconvenient but at least they are strict in the check-in policy which at least makes me feel safer on security standard.. They are however kind enough to release the room to us but still expect me to provide a softcopy of my identitification card within 12 hrs. While I was pondering (with a sunken face) on how should i get it done as Sentosa is very far away from my house, Sophia noticed my expression and out of concern, asked me whether I am okay and do I need any help. She seemed apologetic to my situation but they still stand by their policy.. Not complaining but giving them the thumbs up for attentiveness to guest and being strict on policy which i hardly see in other hotels. Fortunately i managed to find a softcopy and cleared the check-in fast. However, our room was not ready (even at check-in time) and we were ushered to The Library to enjoy their lounge with snacks and drinks. We waited for almost 2 hours before we were told that our apartment is ready. Not very happy with the wait as I would expect it to be ready by check-in time, and we got bored with the minimal snack selections that didn't get top up fast enough. The staff serving us has been very friendly and drove us to our apartment even though it was a 2-3 mins walk from the lobby. Upon arrival then the staff told us that they have upgraded our room from a 1-bedroom apartment to a 3-bedroom apartment apartment! Luckily we were here for a celebration, eventually those who are not staying decided to stay and enjoy the fantastic apartment. Totally awe by the apartment as it is very well equipped with stoves, fridge, microwave and even oven! There is also dryer and washer at the back of the kitchen. Every roo"
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8.8

Excellent

128 reviews

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