Arion Swiss-Belhotel Bandung
Arion Swiss-Belhotel Bandung
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"Good hotel, best"

miki

April 2, 2018

Deluxe King - Bed Arion Swiss-Belhotel Bandung
Deluxe King - Bed
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Lobby Arion Swiss-Belhotel Bandung
Lobby
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Interior view Arion Swiss-Belhotel Bandung
Interior view
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Interior view Arion Swiss-Belhotel Bandung
Interior view
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See map Arion Swiss-Belhotel Bandung
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Excellent
Location
8.1
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Arion Swiss-Belhotel Bandung

Excellent location
Stay in the heart of Bandung - See what's nearby
Very good
From 2172 reviewsSee what guests said
7.8
Recommended by 85% of guests
  • 280 meters to public transportation

  • Airport transfer

  • Heart of the city

  • Free Wi-Fi in all rooms!

Room choices
8.0
Very good
Room comfort & quality
This property is in high demand!Last booked 6 hours ago | 10 travelers are looking at this property right now
Business Suite Room
Business Suite Room
...
  • 36 m²/388 ft²
  • Shower
  • 1 king bed
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Junior Suite Room
Junior Suite Room
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  • Street view
  • 72 m²/775 ft²
  • 1 king bed
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Deluxe King
Deluxe King
...
  • City view
  • 28 m²/301 ft²
  • 1 king bed or 2 single beds
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Family Suite Room
Family Suite Room
...
  • Street view
  • 65 m²/700 ft²
  • 1 king bed or 1 double bed
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Superior Suite
Superior Suite
...
  • 36 m²/388 ft²
  • Shower
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Business King Room
Business King Room
...
  • 38 m²/409 ft²
  • Shower
  • 1 super king bed
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Deluxe King Room
Deluxe King Room
...
  • 28 m²/301 ft²
  • Shower
  • 1 super king bed
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Deluxe Twin
Deluxe Twin
...
  • City view
  • 28 m²/301 ft²
  • 2 single beds
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Business Twin
Business Twin
...
  • City view
  • 38 m²/409 ft²
  • 1 king bed or 2 single beds
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Business King
Business King
...
  • City view
  • 38 m²/409 ft²
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More about Arion Swiss-Belhotel Bandung

More about Arion Swiss-Belhotel Bandung

"Nice centralised location."

Reviewed February 12, 2018

Mohammad A. from Singapore

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Group

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Indonesian cuisine
Indonesian cuisine
Lotus Garden Restaurant
860 m Indonesian, Japanese
Ambokueh Kebonjati
1.3 km Indonesian
Baso Enggal
2.2 km Indonesian
Asian cuisine
Asian cuisine
Fellen
180 m Asian, Indonesian
Bebek Garang
180 m Asian, Indonesian
Kereta Api Restaurant
220 m Asian, Indonesian
Cafe
Cafe
Swiss Cafe
90 m Cafe
Brew & Bite
180 m Cafe
Go Green Vegan Cafe
180 m Cafe, Vegan

What they offer

"Good location, room is good."

Julie from Indonesia

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Business traveler
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (2172)Booking.com Reviews (480)
7.8
Cleanliness7.9
Facilities7.3
Location8.1
Room comfort and quality8.0
Service7.9
Value for money7.7
Provided by verified guests of Agoda
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Showing 1867 verified guest comments
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8.4
Excellent
Anis from Malaysia
Group
Family Suite Room
Stayed 2 nights in September 2018
excellent hotel at good price”
i booked family room and it was spacious. The location is excellent with a lot of public transport around. Food range for breakfast were satisfied
Reviewed September 11, 2018
Dear Mrs. Anis, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Also, thank you for the kind words regarding the breakfast. We are continually trying to improve the variety and quality of food items that we offer. Thank you for staying at Arion Swiss Belhotel Bandung and we hope that you will consider us for your next trip! Best regards, Asep Suherman - Room Division Manager
Responded September 12, 2018
Arion Swiss-Belhotel Bandung
6.4
Good
Angky from Indonesia
Family with young children
Family Suite Room
Stayed 1 night in August 2018
Good”
-seberang hotel ada lontong kari enak - menu sarapan bervariasi walau rasa biasa saja - lemari gesernya bobrok, tangga family room curam - kasurnya nyaman - resepsionis kurang komunikatif - utk antar jemput stasiun harus booking sehari sebelumnya. Dan jika mereka salah pintu saat jemput, harus kita yang menghampiri walau bawa 3 anak, 2 koper, kembali menyeberangi rel dan naik turun 2 gerbong. - kurang hangat sambutan di resepsionisnya. Saya pikir jika family suite akan disikapi lebih ramah.
Reviewed September 05, 2018
Dear Valued Guest, It was a great pleasure having you stay at Arion Swiss Belhotel Bandung. Thank you for sharing your constructive feedback about your stay experience with us. I am truly apologize to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. Please be assured that I will coordinate the plans for these enhancements with the department concern. We will do rectification for those particular issues. We will continue in our improvement efforts to provide excellent service and products to our guests. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Best regards, Asep Suherman - Room Division Manager
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Arion Swiss-Belhotel Bandung
8.8
Excellent
prima from Indonesia
Family with young children
Family Suite Room
Stayed 2 nights in August 2018
family friendly hotel”
The family suite was comfortable, but the stair to upfloor too steep for children. Breakfast was delicious with so many kind menu. Hotel location was near station so easy to access and to go everywhere
Reviewed August 27, 2018
Dear Valued Guest, Warmest greetings from Arion Swiss Belhotel Bandung! Thank you for your time to share your experience during your recent stay with us. We are very happy to read your comments and learned that you had an enjoyable stay with us. We will share your comments with the team who will surely be more motivated to increase more improvement for the guest satisfaction. Once again thank you for the kind comment and positive feedback. Truly look forward to seeing you and your beloved family again on the next visit. Sincerely yours, Asep Suherman - Room Division Manager
Responded September 06, 2018
Arion Swiss-Belhotel Bandung
9.6
Exceptional
Ujang from Malaysia
Couple
Deluxe King
Stayed 3 nights in August 2018
Privacy and fair”
For relaxation and resting this is the place t worth it.
Reviewed August 25, 2018
7.6
Very good
Gunawan from Indonesia
Family with young children
Presidential Suite
Stayed 2 nights in August 2018
Nice Location”
Great hotel with nice location...just a few steps to train station...local food nearby... The building was old,the room is average..
Reviewed August 20, 2018
Dear Valued guest, We very much appreciate your comments regarding your stay at Arion Swiss Belhotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Asep Suherman - Room Division Manager
Responded September 06, 2018
Arion Swiss-Belhotel Bandung
5.6
matt from Singapore
Couple
Business Twin
Stayed 3 nights in August 2018
very sad experience”
used to stay here whenever i visit bandung. but this time makes me feel really sad about the hotel. all the facilities turned old and not well maintained. the aircon not working properly, cannot adjust and very noisy. life from carpark to upstairs closed. wifi very slow. this totally ruined my experience. booked for 3 days only stayed for 1 day...
Reviewed August 13, 2018
Dear Mr. Matt, It was a great pleasure having you stay at Arion Swiss Belhotel Bandung. Thank you for sharing your constructive feedback about your stay experience with us. I am truly apologize to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I have noted your observations and recommendations for improvements.Please be assured that I will coordinate the plans for these enhancements with the department concern. We will do rectification for those particular issues. We will continue in our improvement efforts to provide excellent service and products to our guests. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Best regards,Asep Suherman - Room Division Manager
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Arion Swiss-Belhotel Bandung
3.2
Afiqah from Malaysia
Family with young children
Family Suite Room
Stayed 3 nights in July 2018
Unpleasant stay”
The hotel need a major refurbishment. The room and bathroom is very dirty. The food is not as good as our first few stays few years back. We’re very unhappy with our stay.
Reviewed July 22, 2018
Dear Mrs. Afiqah, Warmest greetings from Arion Swiss Belhotel Bandung It is with sincere regret that we note your dissatisfaction with the quality of your stay, as we always strive to deliver our best, we will highlight the cleanliness to our Housekeeping team for continuously improved the quality. As well as the improvement Breakfast quality I truly hope you will have the opportunity to stay with us again and allow me to show you the improvement we made in this matter. Once again thank you so much for sharing the information and the advice given. Sincerely yours, Asep Suherman - Room Division Manager
Responded July 24, 2018
Arion Swiss-Belhotel Bandung
10.0
Exceptional
Cahyadi from Indonesia
Couple
Business Twin
Stayed 1 night in August 2017
good place”
di pusat kota dekat mau kemana mana dan good breakfast
Reviewed July 20, 2018
Dear Mr. Cahyadi, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Best regards, Asep Suherman - Room Division Manager
Responded July 21, 2018
Arion Swiss-Belhotel Bandung
10.0
Exceptional
Cahyadi from Indonesia
Couple
Business Twin
Stayed 1 night in December 2017
good place”
di pusat kota
Reviewed July 20, 2018
Dear Mr Cahyadi, Thank you for choosing to stay with Arion Swiss Belhotel Bandung and I'm glad to hear that your stay with us was a memorable one, We look forward to welcoming you back to the Hotel in the near future. Thank You Best Regards, Asep Suherman - Room Division manager
Responded July 24, 2018
Arion Swiss-Belhotel Bandung
6.4
Good
Khairi from Indonesia
Solo traveler
Double room - De Luxe - Breakfast
Stayed 1 night in July 2018
Mixed feeling”
I stayed here because I have an event here at the ballroom. It is more convenient for me not to move between places in a crowded Bandung. Besides the location is within walking distance to the train station and souvenir shops. The room was spacious enough and feel homey. But the large room kind of eating up the space for the bathroom. The shower area feels packed. Amenities are standard. Pillow was nice. Somehow my room's drawer cannot slide smoothly (hard to close). The TV remote also require maintenance (batteries are out I believe). Breakfast was OK. Overall experience doesn't feel like it was offering a 4-star hotel. I could have the same experience in the 3-stars hotel nearby.
Reviewed July 16, 2018
Dear Mr. Khairi, Warmest greetings from Arion Swiss Belhotel Bandung It is with sincere regret that we note your dissatisfaction with the quality of your stay, as we always strive to deliver our best, we will highlight the Room condition to our Housekeeping team for continuously improved the quality. I truly hope you will have the opportunity to stay with us again and allow me to show you the improvement we made in this matter. Once again thank you so much for sharing the information and the advice given. Sincerely yours, Asep Suherman - Room Division Manager
Responded July 19, 2018
Arion Swiss-Belhotel Bandung
7.2
Very good
Mirah from Indonesia
Family with young children
Deluxe King Room
Stayed 4 nights in July 2018
Slow response to guest complain ”
Hotel supposed have the solution if their staff did a mistake
Reviewed July 08, 2018
Dear Mrs. Mirah, We are apologize to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the department concerned and will ensure that they receives the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been to improve our service and communication. Thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Best regards, Asep Suherman - Front Office Manager
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Arion Swiss-Belhotel Bandung
8.8
Excellent
Budi from Indonesia
Couple
Business King
Stayed 1 night in June 2018
90....nearly perfect......inffact”
Only cold water at basin room doent work well enough
Reviewed July 04, 2018
Dear Mr. Budi, Warmest greetings from Swiss Belhotel Bandung It is with sincere regret that we note your dissatisfaction with the hot water in your room, we will highlight the Room condition to our Housekeeping and Engineering team for continuously improved the quality as we always strive to deliver our best, I truly hope you will have the opportunity to stay with us again and allow me to show you the improvement . Once again thank you so much for sharing the information and the advice given. Sincerely yours, Asep Suherman - Front Office Manager
Responded July 05, 2018
Arion Swiss-Belhotel Bandung
8.0
Excellent
Zainal from Singapore
Family with young children
Business Twin
Stayed 4 nights in June 2018
Nice stay”
Nice stay and fuss free hotel
Reviewed July 03, 2018
Dear Mr. Zainal, We very much appreciate your comments regarding your stay at Arion Swiss Belhotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Asep Suherman - Front Office Manager
Responded July 04, 2018
Arion Swiss-Belhotel Bandung
8.4
Excellent
Dodi from Indonesia
Family with young children
Business Twin
Stayed 2 nights in June 2018
Hotel bagus di tengah kota”
Sdh bbrp kali menginap disini, pelayanan staff nya baik & cepat, kamar & fasilitas bagus. Overall OK
Reviewed June 19, 2018
Dear Mr. Dodi, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, Asep Suherman - Front Office Manager
Responded June 20, 2018
Arion Swiss-Belhotel Bandung
8.0
Excellent
Lies from Indonesia
Family with teens
Deluxe Twin
Stayed 1 night in June 2018
Very good”
Our room is big enough with twin bed. The swimming pool is too small.
Reviewed June 19, 2018
Dear Mrs. Lies, Greetings from Arion Swiss belhotel Bandung! I am pleased to learn that you have had an enjoyable time during your stay at Arion Swiss belhotel Bandung and that we have contributed to making your stay a pleasant and memorable experience. I do hope that you will give us the opportunity to welcome you again in the near future Sincere regards. Asep Suherman - Front Office Manager
Responded June 19, 2018
Arion Swiss-Belhotel Bandung
8.4
Excellent
IGNATIUS from Indonesia
Family with young children
DOUBLE BUSINESS - BED AND BREAKFAST
Stayed 2 nights in June 2018
Helpfull staff and great location”
The room was clean, helpful staff
Reviewed June 18, 2018
Dear Mr. Ignatius, Thank you for choosing to stay with Arion Swiss Belhotel Bandung and I'm glad to hear that your stay with us was a memorable one, We look forward to welcoming you back to the Hotel in the near future. Thank You Best Regards, Asep Suherman - Front Office manager
Responded June 19, 2018
Arion Swiss-Belhotel Bandung
8.0
Excellent
martini from Indonesia
Group
Business Twin
Stayed 1 night in January 2018
semuanya baik baik aja”
ini adalah pesanan saya yang pertama di hotel ini. saya bersama rombongan. secara kesseluruhan hotel ini baik. lokasi dekat stasiun kereta api dan pusat kota sangat membantu kita kemana2.
Reviewed June 18, 2018
Dear Mrs. Martini, It's a greatest pleasure to welcome you to Arion Swiss Belhotel Bandung. We are delighted knowing that you've left with great impression and sharing your experience. Thanks very much for letting us know your thoughts and looking forward to meet you again. Best Regards, Asep Suherman - Front Office Manager
Responded June 19, 2018
Arion Swiss-Belhotel Bandung
4.8
Ruddy from Indonesia
Family with teens
Double Deluxe
Stayed 1 night in June 2018
Acceptable”
Tdk sesuai harapan
Reviewed June 18, 2018
Dear Mr. Rudi, Warmest greetings from Arion Swiss Belhotel Bandung It is with sincere regret that we note your dissatisfaction with the quality of your stay, as we always strive to deliver our best, we will highlight services for continuously improved the quality. I truly hope you will have the opportunity to stay with us again and allow me to show you the improvement we made in this matter. Once again thank you so much for sharing the information and the advice given. Sincerely yours, Asep Suherman - Front Office Manager
Responded June 19, 2018
Arion Swiss-Belhotel Bandung
8.0
Excellent
Wijaya from Indonesia
Family with teens
Business Twin
Stayed 2 nights in June 2018
need upgrade for facilities”
Understand that this 4 stars hotel is quite old, but somehow we quite disappointed with their 4 stars facilities especially under swiss-belhotel management. The facilities (gym, spa, swimming pool) very outdated and really need upgrade. Sauna didn't work, not provide towel for swimming pool (no staff in charge also), children area also only table and chair. Breakfast varieties and quality of food also not in the best quality, compare to other swiss-belhotel in another city. But overall, we still got a nice spacious connecting room (as we requested) and the staff really nice too.
Reviewed June 17, 2018
Dear Mr. Wijaya, Warmest greetings from Arion Swiss Belhotel Bandung It is with sincere regret that we note your dissatisfaction with the quality of your stay, as we always strive to deliver our best, we will highlight the facilities for continuously improved the quality. I truly hope you will have the opportunity to stay with us again and allow me to show you the improvement we made in this matter. Once again thank you so much for sharing the information and the advice given. Sincerely yours, Asep Suherman - Front Office Manager
Responded June 19, 2018
Arion Swiss-Belhotel Bandung
9.6
Exceptional
Putri from Singapore
Family with young children
Business Twin
Stayed 1 night in June 2018
We enjoyed our stay at this hotel”
Spacious and clean room, friendly staff and yummy foods :)
Reviewed June 12, 2018
Dear Mrs. Putri, Warmest Greetings from Arion Swiss Belhotel Bandung, Thank you for spending your precious time to share your recent experience with us. I am happy that you had a great time with us. Moreover, we really appreciate your positive feedback regarding of our room and our staff hospitality we are thankful of your constructive feedback since it allows us to provide an opportunity to improve our service quality. Once again, thank you, I expect to have the pleasure to have you again at Swiss Belhotel in the near future. Best Regards, Asep Suherman Front Office Manager
Responded June 12, 2018
Arion Swiss-Belhotel Bandung
12345
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