Arion Swiss-Belhotel Bandung
Arion Swiss-Belhotel Bandung
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Deluxe King - Bed Arion Swiss-Belhotel Bandung
Deluxe King - Bed
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Lobby Arion Swiss-Belhotel Bandung
Lobby
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Interior view Arion Swiss-Belhotel Bandung
Interior view
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Interior view Arion Swiss-Belhotel Bandung
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Excellent
Location
8.1
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Arion Swiss-Belhotel Bandung

Excellent location
Stay in the heart of Bandung
Have a question for Arion Swiss-Belhotel Bandung?
Very good
From 2116 reviewsSee what guests said
7.8
Recommended by 85% of guests
  • 280 meters to public transportation

  • Airport transfer

  • Heart of the city

  • Free Wi-Fi in all rooms

Room choices
8.0
Very good
Room comfort & quality
12 travelers are looking at this property right nowBook now before it's too late!
Business Suite Room
Business Suite Room
...
  • 36 m²/388 ft²
  • Shower
  • 1 king bed
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Junior Suite Room
Junior Suite Room
...
  • Street view
  • 72 m²/775 ft²
  • 1 king bed
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Deluxe King
Deluxe King
...
  • City view
  • 28 m²/301 ft²
  • 1 king bed or 2 single beds
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Family Suite Room
Family Suite Room
...
  • Street view
  • 65 m²/700 ft²
  • 1 king bed or 1 double bed
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Superior Suite
Superior Suite
...
  • 36 m²/388 ft²
  • Shower
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Business Double or Twin Room
Business Double or Twin Room
...
  • 38 m²/409 ft²
  • Shower
  • 1 super king bed
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Deluxe Double or Twin Room
Deluxe Double or Twin Room
...
  • 28 m²/301 ft²
  • Shower
  • 1 super king bed
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Business Twin
Business Twin
...
  • City view
  • 38 m²/409 ft²
  • 1 king bed or 2 single beds
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Presidential Suite
Presidential Suite
...
  • Street view
  • 85 m²/915 ft²
  • 1 king bed
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Deluxe Twin
Deluxe Twin
...
  • City view
  • 28 m²/301 ft²
  • 2 single beds
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More about Arion Swiss-Belhotel Bandung

More about Arion Swiss-Belhotel Bandung

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Indonesian cuisine
Indonesian cuisine
Lotus Garden Restaurant
860 mIndonesian, Japanese
Ambokueh Kebonjati
1.3 kmIndonesian
Baso Enggal
2.2 kmIndonesian
Asian cuisine
Asian cuisine
Fellen
180 mAsian, Indonesian
Bebek Garang
180 mAsian, Indonesian
Kereta Api Restaurant
220 mAsian, Indonesian
Cafe
Cafe
Swiss Cafe
90 mCafe
Brew & Bite
180 mCafe
Go Green Vegan Cafe
180 mCafe, Vegan

What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (2116)Booking.com Reviews (457)
7.8
Very good
Cleanliness7.9
Facilities7.4
Location8.1
Room comfort and quality8.0
Service7.9
Value for money7.7
Provided by verified guests of Agoda
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Showing 1843 verified guest comments
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7.2
Very good
Mirah from Indonesia
Family with young children
Deluxe Double or Twin Room
Stayed 4 nights in July 2018
Slow response to guest complain ”
Hotel supposed have the solution if their staff did a mistake
Reviewed July 08, 2018
Dear Mrs. Mirah, We are apologize to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the department concerned and will ensure that they receives the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been to improve our service and communication. Thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Best regards, Asep Suherman - Front Office Manager
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Arion Swiss-Belhotel Bandung
8.8
Excellent
Budi from Indonesia
Couple
Business King
Stayed 1 night in June 2018
90....nearly perfect......inffact”
Only cold water at basin room doent work well enough
Reviewed July 04, 2018
Dear Mr. Budi, Warmest greetings from Swiss Belhotel Bandung It is with sincere regret that we note your dissatisfaction with the hot water in your room, we will highlight the Room condition to our Housekeeping and Engineering team for continuously improved the quality as we always strive to deliver our best, I truly hope you will have the opportunity to stay with us again and allow me to show you the improvement . Once again thank you so much for sharing the information and the advice given. Sincerely yours, Asep Suherman - Front Office Manager
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Arion Swiss-Belhotel Bandung
8.0
Excellent
Zainal from Singapore
Family with young children
Business Twin
Stayed 4 nights in June 2018
Nice stay”
Nice stay and fuss free hotel
Reviewed July 03, 2018
Dear Mr. Zainal, We very much appreciate your comments regarding your stay at Arion Swiss Belhotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Asep Suherman - Front Office Manager
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Arion Swiss-Belhotel Bandung
8.4
Excellent
Dodi from Indonesia
Family with young children
Business Twin
Stayed 2 nights in June 2018
Hotel bagus di tengah kota”
Sdh bbrp kali menginap disini, pelayanan staff nya baik & cepat, kamar & fasilitas bagus. Overall OK
Reviewed June 19, 2018
Dear Mr. Dodi, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, Asep Suherman - Front Office Manager
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Arion Swiss-Belhotel Bandung
8.0
Excellent
Lies from Indonesia
Family with teens
Deluxe Twin
Stayed 1 night in June 2018
Very good”
Our room is big enough with twin bed. The swimming pool is too small.
Reviewed June 19, 2018
Dear Mrs. Lies, Greetings from Arion Swiss belhotel Bandung! I am pleased to learn that you have had an enjoyable time during your stay at Arion Swiss belhotel Bandung and that we have contributed to making your stay a pleasant and memorable experience. I do hope that you will give us the opportunity to welcome you again in the near future Sincere regards. Asep Suherman - Front Office Manager
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Arion Swiss-Belhotel Bandung
8.4
Excellent
IGNATIUS from Indonesia
Family with young children
DOUBLE BUSINESS - BED AND BREAKFAST
Stayed 2 nights in June 2018
Helpfull staff and great location”
The room was clean, helpful staff
Reviewed June 18, 2018
Dear Mr. Ignatius, Thank you for choosing to stay with Arion Swiss Belhotel Bandung and I'm glad to hear that your stay with us was a memorable one, We look forward to welcoming you back to the Hotel in the near future. Thank You Best Regards, Asep Suherman - Front Office manager
Responded June 19, 2018
Arion Swiss-Belhotel Bandung
8.0
Excellent
martini from Indonesia
Group
Business Twin
Stayed 1 night in January 2018
semuanya baik baik aja”
ini adalah pesanan saya yang pertama di hotel ini. saya bersama rombongan. secara kesseluruhan hotel ini baik. lokasi dekat stasiun kereta api dan pusat kota sangat membantu kita kemana2.
Reviewed June 18, 2018
Dear Mrs. Martini, It's a greatest pleasure to welcome you to Arion Swiss Belhotel Bandung. We are delighted knowing that you've left with great impression and sharing your experience. Thanks very much for letting us know your thoughts and looking forward to meet you again. Best Regards, Asep Suherman - Front Office Manager
Responded June 19, 2018
Arion Swiss-Belhotel Bandung
4.8
Ruddy from Indonesia
Family with teens
Double Deluxe
Stayed 1 night in June 2018
Acceptable”
Tdk sesuai harapan
Reviewed June 18, 2018
Dear Mr. Rudi, Warmest greetings from Arion Swiss Belhotel Bandung It is with sincere regret that we note your dissatisfaction with the quality of your stay, as we always strive to deliver our best, we will highlight services for continuously improved the quality. I truly hope you will have the opportunity to stay with us again and allow me to show you the improvement we made in this matter. Once again thank you so much for sharing the information and the advice given. Sincerely yours, Asep Suherman - Front Office Manager
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Arion Swiss-Belhotel Bandung
8.0
Excellent
Wijaya from Indonesia
Family with teens
Business Twin
Stayed 2 nights in June 2018
need upgrade for facilities”
Understand that this 4 stars hotel is quite old, but somehow we quite disappointed with their 4 stars facilities especially under swiss-belhotel management. The facilities (gym, spa, swimming pool) very outdated and really need upgrade. Sauna didn't work, not provide towel for swimming pool (no staff in charge also), children area also only table and chair. Breakfast varieties and quality of food also not in the best quality, compare to other swiss-belhotel in another city. But overall, we still got a nice spacious connecting room (as we requested) and the staff really nice too.
Reviewed June 17, 2018
Dear Mr. Wijaya, Warmest greetings from Arion Swiss Belhotel Bandung It is with sincere regret that we note your dissatisfaction with the quality of your stay, as we always strive to deliver our best, we will highlight the facilities for continuously improved the quality. I truly hope you will have the opportunity to stay with us again and allow me to show you the improvement we made in this matter. Once again thank you so much for sharing the information and the advice given. Sincerely yours, Asep Suherman - Front Office Manager
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Arion Swiss-Belhotel Bandung
9.6
Exceptional
Putri from Singapore
Family with young children
Business Twin
Stayed 1 night in June 2018
We enjoyed our stay at this hotel”
Spacious and clean room, friendly staff and yummy foods :)
Reviewed June 12, 2018
Dear Mrs. Putri, Warmest Greetings from Arion Swiss Belhotel Bandung, Thank you for spending your precious time to share your recent experience with us. I am happy that you had a great time with us. Moreover, we really appreciate your positive feedback regarding of our room and our staff hospitality we are thankful of your constructive feedback since it allows us to provide an opportunity to improve our service quality. Once again, thank you, I expect to have the pleasure to have you again at Swiss Belhotel in the near future. Best Regards, Asep Suherman Front Office Manager
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Arion Swiss-Belhotel Bandung
6.8
Good
Izza from Malaysia
Business traveler
Deluxe King
Stayed 2 nights in May 2018
My lost item”
Dear, Kindly informed that I already check out on 25th May 2018 (Friday) at 1pm. After a few hours, when i was waiting for my flight, I realized that i left my Black Polo Cardigan and a set of white Telekung inside the cupboard (I hang both of it). I manage to called to your hotel and a male staff answered it (I didn't get his name) and asks about it and he did check with the lost item department (housekeeping) and said there is none of the item inside the room. I 100% sure that i left it inside the cupboard. I need an explanation from the housekeeping department and need your cooperation to investigate on this matter. As I'm your regular guest at Arion Hotel, and i feel comfortable during my stay at your hotel. But, after this i need to consider whether i will return back or not. Thank you.
Reviewed May 29, 2018
Dear Mrs. Izza, We are apologize to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the department concerned and investigated it. Your belonging are safe and still kept by our housekeeping department from the first time, we've sent you an email for explanation and waiting your reply regarding this matter. We appreciated your feedback has been to improve our service and communication. Thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Regards, Asep Suherman - Front Office Manager
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Arion Swiss-Belhotel Bandung
6.0
Jason from Singapore
Family with young children
Family Suite Room
Stayed 3 nights in December 2017
Comfortable Loft Room”
Enjoyed the privacy away from the kids who slept in the loft. My family's experience was marred with strong smoke entering the room even though it was a non smoking floor.
Reviewed May 09, 2018
Dear Mr Jason Thank you for taking the time to tell us about your experience at Arion Swiss Belhotel Bandung. I'm Truly sorry about room condition especially non smoking room did not meet your expectation, please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate action for non smoking room issues to address the issue and prevent this case happen in the future. We appreciate your sharing and your concern, and hope can give us the opportunity to serve you better in the future. Best Regards, Asep Suherman Front Office Manager
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Arion Swiss-Belhotel Bandung
10.0
Exceptional
abdul from Malaysia
Business traveler
Business Twin
Stayed 2 nights in March 2018
Good”
Excel
Reviewed April 30, 2018
Dear Mr Abdul It's a greatest pleasure to welcome you to Arion Swiss Belhotel Bandung. We are delighted knowing that you've left with great impression and sharing your experience in Agoda. Thanks very much for letting us know your thoughts and looking forward to meet you again. Cheers, Likie Handoyo General Manager Arion Swiss Belhotel Bandung
Responded May 10, 2018
Arion Swiss-Belhotel Bandung
8.4
Excellent
Irmawati from Indonesia
Family with young children
Business Twin
Stayed 2 nights in December 2017
Nice hotel”
second time visit this place. Always renovating the room, have a quite variety for breakfast, pool is clean, but the kids club not maintained well also very small
Reviewed April 30, 2018
Dear Mrs. Irmawati Thank you for being our repeater guest as you said this is your second visit. Moreover, we really appreciate your positive feedback regarding all aspects of our hotel facilities and we are thankful of your constructive feedback since it allows us to provide an opportunity to improve. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I expect to have the pleasure to have you again at Arion Swiss Belhotel in the near future. Best Regards, Asep Suherman Front Office Manager
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Arion Swiss-Belhotel Bandung
8.0
Excellent
LIM from Singapore
Group
Business Twin
Stayed 4 nights in April 2018
Very good”
Only that should improve on the breakfast. If possible to provide airport transfer
Reviewed April 29, 2018
Dear Mr. Lim Thank you for taking the time to write your review of our property, your comments are very much valued. we will communicate to our chef to improve the breakfast to meet our guest expectation. If you need airport transfer let the front desk know one day before, they will happyly to arrange it for you. We look forward to welcoming you back to our hotel in the future. Asep Suherman - Front Office Manager
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Arion Swiss-Belhotel Bandung
4.4
HO from Singapore
Couple
Business Twin
Stayed 3 nights in April 2018
First stay at hotel in Bandung ”
Average housekeeping condition of the room. Moudly toilet wall tiles that need thorough cleaning,. No non smoking floor and cigarettes smell got into room through Aircon duct. Not favorable for non smoker.
Reviewed April 29, 2018
Dear Mr. Ho Thank you for spending your precious time to share your recent experience with us. I am sorry if some of our service did not meet your expectation especially in the room. We surely will pass this comment to our team to improve our service in the future. Thank you again for sharing your experience, and we hope your next visit will not happen again. Asep Suherman - Front Office Manager
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Arion Swiss-Belhotel Bandung
10.0
Exceptional
Mohamed from Malaysia
Family with young children
Business Twin
Stayed 2 nights in April 2018
Exceptional”
great
Reviewed April 24, 2018
Dear Mr. Mohamed It's a greatest pleasure to welcome you to Arion Swiss Belhotel Bandung. We are delighted knowing that you've left with great impression and sharing your experience. Thanks very much for letting us know your thoughts and looking forward to meet you again. Cheers, Asep Suherman - Front Office Manager
Responded May 28, 2018
Arion Swiss-Belhotel Bandung
7.2
Very good
tutut from Indonesia
Family with young children
Business Twin
Stayed 2 nights in March 2018
Very good”
as for location of the hotel is quite ok near to city garden and a lot of cafe. but as for kids facilities are very limited. the kid's play room even has no toy. the only facility for kids is only a pool.
Reviewed April 24, 2018
Dear Mrs. Tutut We very much appreciate your comments regarding your stay at Arion Swiss Belhotel Bandung. . I am sorry if some of our service did not meet your expectation especially in the room. We surely will pass this comment to our team to improve our service in the future. Asep Suherman - Fron Office Manager
Responded May 28, 2018
Arion Swiss-Belhotel Bandung
3.6
marisi from United States
Group
Deluxe King
Stayed 2 nights in April 2018
breakfast was great. the light so din and hardly to see what is around. the bathromm not enough ”
towel.
Reviewed April 23, 2018
Dear Mrs. Marisi Thank you for taking the time to tell us about your experience at Arion Swiss Belhotel Bandung. It is with sincere regret that we note your dissatisfaction with the light and the bathroom didn't meet your expectation. I truly hope you will have the opportunity to stay with us again since you like our breakfast buffet. Asep Suherman - Front Office Manager
Responded May 28, 2018
Arion Swiss-Belhotel Bandung
8.4
Excellent
Frankie from Indonesia
Family with young children
Business Twin
Stayed 1 night in March 2018
It's good”
Location are great, but the swimming pool are too minimalist and the parking space are limited specially when they had something going on at the ballroom.
Reviewed April 18, 2018
Dear Mr. Frankie Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read you liked our location, but were sorry to hear there were our swimming pool and parking space didn't meet your expectation. I expect to have the pleasure to have you again at Arion Swiss Belhotel in the near future. Best Regards, Asep Suherman Front Office Manager
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Arion Swiss-Belhotel Bandung
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