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Bedroom, Arrow On Swanston Apartments in Melbourne
One Bedroom Apartment - Bed, Arrow On Swanston Apartments in Melbourne
a bedroom with a large bed and a large window, Arrow On Swanston Apartments in Melbourne
Lobby, Arrow On Swanston Apartments in Melbourne
Lobby, Arrow On Swanston Apartments in Melbourne
a swimming pool with a painting on the wall, Arrow On Swanston Apartments in Melbourne
Swimming pool, Arrow On Swanston Apartments in Melbourne

Removed from saved list

6.7

Good

8,101 reviews

8,101 reviews

Housekeeping163
Shops15
View12
See map

8.4

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
Swanston Street

140 m

Hardrock@Verve Indoor Climbing Centre

150 m

RMIT University

200 m

Lin's Asian Grocery

210 m

Trades Hall

260 m

Popular landmarks
Queen Victoria Market

600 m

Melbourne Museum

780 m

Block Arcade

1.1 km

SEA LIFE Melbourne Aquarium

1.7 km

Eureka Skydeck

1.7 km

Closest landmarks
RMIT Bicycle Parking

160 m

AVIS Car Rental

200 m

Kim Lim Car Park

240 m

Central City Community Health Service

240 m

Europcar

280 m

Arrow On Swanston Apartments

488 Swanston Street, Melbourne CBD, Melbourne, Australia, 3053 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Melbourne CBD, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Royal Botanic Gardens Victoria. Rated with 3.5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

Highlights

Located in heart of Melbourne

Check-in [24-hour]

Airport transfer

Excellent view

910 meters to public transportation

Hygiene Plus

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Car park

Free Wi-Fi in all rooms!

Fitness center

Sauna

Check-in/out [express]

Luggage storage

This property is in high demand!

8 travelers have booked today.

Value for money7.6
Distance to city center1 km
Location rating8.4
Nearest airportEssendon Airport (MEB)
Distance to airport10.5 km

Rooms available at Arrow On Swanston Apartments

Penthouse Four-Bedroom
...
  • Room size: 128 m²/1378 ft²
  • Balcony/terrace
  • 1 queen bed & 2 single beds...
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Deluxe Two Bedroom Apartment
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 single bed & 1 queen bed
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Penthouse Apartment
...
  • Room size: 100 m²/1076 ft²
  • City view
  • 1 double bed and 1 queen be...
Enter dates to see prices
Four-Bedroom Penthouse Apartment
...
  • Room size: 150 m²/1615 ft²
  • Balcony/terrace
  • 1 queen bed & 2 single beds...
Enter dates to see prices
Deluxe One Bedroom Apartment
...
  • Room size: 31 m²/334 ft²
  • Balcony/terrace
  • 1 queen bed or 1 sofa bed
Enter dates to see prices
Two Single Bedroom Apartment
...
  • Room size: 43 m²/463 ft²
  • Balcony/terrace
  • 1 single bed & 1 single bed
Enter dates to see prices
Deluxe Family Room for 5 People
...
  • Room size: 48 m²/517 ft²
  • Non-smoking
  • 1 double bed & 1 queen bed ...
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Studio Apartment
...
  • Room size: 19 m²/205 ft²
  • Balcony/terrace
  • 1 double bed
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Single Superior
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 single bed & 1 single bed
Enter dates to see prices
King Studio
...
  • Room size: 35 m²/377 ft²
  • Non-smoking
  • 1 single bed and 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Arrow On Swanston Apartments?

Check-in is from 02:00 PM, and check-out is until 10:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The serviced apartment offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Arrow On Swanston Apartments?

Arrow On Swanston Apartments is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the serviced apartment know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Arrow On Swanston Apartments has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 25.00 AUD per day. Self-parking is conveniently available at the serviced apartment. If you're looking for an easy way to get around Melbourne with private transportation, the serviced apartment can arrange taxi service.

Is breakfast offered at Arrow On Swanston Apartments?

Wake up to a great continental breakfast at Arrow On Swanston Apartments. There's an additional charge of 14 AUD for adults and 14 AUD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the serviced apartment.

Can special events be hosted at Arrow On Swanston Apartments?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Arrow On Swanston Apartments. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for wireless internet, in-house planning, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, room decorations are available upon request.

Can business events be hosted at Arrow On Swanston Apartments?

On-site venues and convenient event services make Arrow On Swanston Apartments an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 5 venues can accommodate up to 100 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Arrow On Swanston Apartments?

Arrow On Swanston Apartments does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Arrow On Swanston Apartments?

The closest train, metro, or bus station is Russell St - Stop 7, 890 m away from Arrow On Swanston Apartments.

What restaurants are nearby Arrow On Swanston Apartments?

Arrow On Swanston Apartments’s neighborhood is Melbourne CBD which includes popular restaurants such as Chin Chin, Stalactites and Delhi Rocks.

What popular shopping places are close to Arrow On Swanston Apartments?

Located in the Melbourne CBD area, Arrow On Swanston Apartments is close to great shopping choices like Block Arcade, Melbourne Central and DFO South Wharf.

What are popular attractions near Arrow On Swanston Apartments?

Arrow On Swanston Apartments’s location in the Melbourne CBD neighborhood makes it close to famous attractions including Eureka Skydeck, National Gallery of Victoria and SEA LIFE Melbourne Aquarium.

What popular natural sightseeing spots are close to Arrow On Swanston Apartments?

Arrow On Swanston Apartments is located within Melbourne CBD, which makes it conveniently close to natural sights including Richmond Rowing Club, Mercantile Rowing Club and Melbourne Grammar Rowing Club.

See map

Explore the neighborhood

What people love about Arrow On Swanston Apartments

  • 8.8

    Excellent
    Cleanliness

    "It has been recently renovated and was very clean."

    Clare

    |

    October 6, 2022

  • 8.8

    Excellent
    Bathroom

    "Good value, quiet and clean, close to the CBD, got shower soap, shampoo, towel, kettle, cups and cutlery."

    KIT

    |

    September 13, 2022

  • 9.6

    Exceptional
    Location

    "Good Location"

    NALI

    |

    January 7, 2023

Property ranking|Compared to 1,450 Melbourne properties
See all rankings
Cheapest price score
Room size
55 sqm.
Room comfort score
7.4/10
Location score
8.4/10
Better than
99
%
of Melbourne properties
Bigger than
91
%
of Melbourne properties
Better than
90
%
of Melbourne properties
Better than
84
%
of Melbourne properties
Overall rating:

6.7

Good
8,101 reviews
Cleanliness
7.4
Facilities
6.7
Location
8.4
Read all reviews >
What travelers say they love:
Arrow on Swanston is clean and convenient and great value.
Lyle from Australia
Business traveler
More about Arrow On Swanston Apartments

More about Arrow On Swanston Apartments

Arrow On Swanston Apartments

Get the most from an urban escape in Melbourne when you book a room at Arrow On Swanston Apartments. Located right in the city center, Arrow On Swanston Apartments saves you time and travel by letting you wake up right in the heart of the best neighborhood. Experience the joy of multiple options for activities at this convenient location! Arrow On Swanston Apartments is a perfect starting point for numerous sightseeing and tourist choices, with a location just 2.8 km from the Royal Botanic Gardens Victoria. Conveniently located only 1.4 km from Flinders Street Railway Station, a stay at Arrow On Swanston Apartments adds efficiency to your trip with easy city access and diverse day trip options.
Have a hassle-free trip while enjoying the services and amenities offered by Arrow On Swanston Apartments. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the serviced apartment can arrange it before your check-in date. Taxi services provided by the serviced apartment make exploring Melbourne even more convenient.
If you plan to arrive by car, you'll appreciate the serviced apartment's available parking, right on-site. The serviced apartment provides front desk services such as concierge service and luggage storage for guests' convenience. Staying for a long time, or just need clean clothes? laundromat, dry cleaning service and laundry service offered at the serviced apartment will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room.
Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Please be advised that smoking is not allowed in the serviced apartment to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Equipped with handy amenities, guestrooms at Arrow On Swanston Apartments guarantee a comfortable stay for all travelers. Some rooms are equipped with linen service and air conditioning for your convenience. Some rooms at Arrow On Swanston Apartments include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
The serviced apartment also offers a refrigerator, a coffee or tea maker, instant coffee and instant tea in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries and towels are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Arrow On Swanston Apartments. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the serviced apartment. A night in at the serviced apartment's bar can be as fun as a night out with your travel companions.
At any time of the day or night, you can serve yourself a snack at the serviced apartment's vending machines.
Recreational facilities at Arrow On Swanston Apartments are designed for escape and relaxation. Finish your vacation days right by dropping in at the salon and sauna. Start your vacation off right with a dip in the pool. Fitness lovers who want to keep up their routine on vacation can drop in at the serviced apartment's fitness facility.
Have fun with your friends or family, or even meet new people at the shared lounge and TV area. Pick up something memorable for yourself or those waiting for you back at home, at the shops.


Around the property

Take some time to explore Melbourne during your stay at the serviced apartment. Get fanatical at Melbourne Cricket Ground (MCG) located 2.5 km away. During the season, you can buy tickets to see home games and cheer with the locals. Experience local culture through architecture at Eureka Skydeck located 1.7 km away.


Reasons to stay here

Rooms don't get much cheaper than here, being less than 91% of the city's accommodation.
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 89% of the city's accommodation.
It's hard to beat the room comfort here, which is rated higher than 89% of other accommodations in Melbourne.

Show less

Amenities and facilities

Good
Facilities

6.7

Most talked about facilities

Housekeeping

180 mentions

Internet

77 mentions

Breakfast

24 mentions

Food & Dining

19 mentions

Languages spoken
  • English
  • Burmese
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Filipino
  • Hindi
  • Indonesian
  • Malay
  • Nepali
  • Spanish
  • Thai
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Pool facilities
  • Sauna
  • Swimming pool [outdoor]
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Heating in public area
  • Invoice provided
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Family room
Access
  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Taxi service
Available in all rooms
  • Air conditioning
  • Blackout curtains
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Dishwasher
  • Free bottled water
  • Hair dryer
  • Heating
  • Ironing facilities
  • Kitchenette
  • Microwave
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Swimming pool [direct access]
  • Toiletries
  • Towels
  • Washing machine
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Continental
Restaurants on site
Restaurant
  • Menu: Buffet

Location

488 Swanston Street, Melbourne CBD, Melbourne, Australia, 3053
Excellent
Location

8.4

Airports
  • Essendon Airport (MEB)
    10.5 km
  • Melbourne Airport (MEL)
    18.6 km
Public transportation
  • Russell St - Stop 7
    900 m
  • Yarra Trams
    910 m
Hospital or clinic
  • Central City Community Health Service
    240 m
Shopping
  • Block Arcade
    1.1 km
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Queen Victoria Market
    600 m
  • Melbourne Museum
    780 m
  • Block Arcade
    1.1 km
  • SEA LIFE Melbourne Aquarium
    1.7 km
  • Eureka Skydeck
    1.7 km
  • National Gallery of Victoria
    1.9 km
  • Melbourne Cricket Ground (MCG)
    2.5 km
  • Melbourne Zoo
    2.6 km
  • Royal Botanic Gardens Victoria
    2.9 km
  • Shrine of Remembrance
    2.9 km
Nearby landmarks
  • Swanston Street
    140 m
  • Hardrock@Verve Indoor Climbing Centre
    150 m
  • RMIT Bicycle Parking
    160 m
  • RMIT University
    200 m
  • AVIS Car Rental
    200 m
  • Lin's Asian Grocery
    210 m
  • Kim Lim Car Park
    240 m
  • Central City Community Health Service
    240 m
  • Trades Hall
    260 m
  • Europcar
    280 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-17 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Reception is open from 07:00 AM to 11:00 PM. Guests arriving outside these hours are requested to contact the property directly prior to arrival so alternative arrangements can be made.
  • A security deposit of AUD 100 is required upon check-in for charges or damages during the stay and will be refunded upon departure.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until10:00
Getting around
  • Distance from city center1 km
  • Travel time to airport (minutes)20
Extras
  • Breakfast charge (unless included in room price)14 AUD
The property
  • Non-smoking rooms/floorsno
  • Number of floors9
  • Number of rooms 100
  • Most recent renovation2011
Parking
  • Daily parking fee25.00 AUD

Reviews of Arrow On Swanston Apartments from real guests

Provided by verified guests of Agoda
7.4
/
10
Cleanliness7.4
Facilities6.7
Location8.4
Room comfort and quality7.4
Service7.4
Value for money7.6
High score for Melbourne
Rating
9+ Exceptional (356)
8-9 Excellent (353)
7-8 Very Good (606)
6-7 Good (328)
<6 Below Expectation (495)
Time of the year
Mar - May (466)
Jun - Aug (511)
Sep - Nov (616)
Dec - Feb (545)
All guests (3,352)
All room types
All languages

Show reviews that mention 

Showing 2,138 verified guest comments
12345
10.0
Exceptional
Michelle from Thailand
Business traveler
Stayed 5 nights in January 2019

THE B EST LONG STAY EVER”

The location is so awsome and so convenient the tram is just right upfront! The room itself i had booked a studio its so spacious and what i love is that working desk is facing a window than a wall so since am here for a business trip and its summer so i can work late with a perfect view and sunlight. As for my first night this is related to the staff - ANKITA (she), had assisted me to change my room on the same day i check-in due to weired smell in the room immediately thought its nigth time; without her i wont be able to be convenient as well comfortable during the rest of my stay. If ever I come next summer I want to stay here again :) HIGHLY RECOMMENDED!

Reviewed July 23, 2019

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Dear Michelle, Thank you for your lovely review! It warms our hearts to hear that you had such a great long stay with us and enjoyed our spacious comfortable rooms. Our lovely staff will do everything possible to make your stay as perfect as possible and we appreciate your kind words. See you next summer! Arrow on Swanston Management

Responded August 12, 2019
Arrow On Swanston Apartments
10.0
Exceptional
Ana from Colombia
Family with teens
Stayed 7 nights in June 2019

Outstanding Service and Rooms”

The hotel is ideally arranged for seeing downtown Melbourne. The eateries and city are all inside simple strolling. The room was astounding- roomy, clean and not to specify the bed was greatly comfortable. Being able to walk from your room to all the civilities that Arrow must offer, was exceptionally helpful. The customer service table treats you amazingly and you do not need to worry about security and transport to town. Hotel service is professional, and reliable.

Reviewed June 16, 2019

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Dear Ana, Thank you for your kind words! We are so happy to hear you enjoyed your stay with us. We take great pride in our personal and warm customer service and our professional staff, our prime location and spacious rooms! We hope to see you again soon! Kind regards, Arrow on Swanston management

Responded August 12, 2019
Arrow On Swanston Apartments
9.6
Exceptional
Kim from Vietnam
Solo traveler
Stayed 7 nights in October 2018

An ideal place for backpacker ”

First of all, I would like to thank all of you for giving us a nice trip when I stay there. The factor that I feel the most satisfied is staff. All of them are really friendly, helpful and sympathetic. They did me a favor that I can stay until 12PM because of my late flight. Especially, I wanna thanks to Indian girl (I’m sorry for forgetting your name), she gave me a detail advices for Dadenong Ranges and Puffing Billy stream train and help me to book a Uber to go to the airport because I missed the SkyBus, and other beautiful girl helped me to book a tour to Phillip island. They are worth visiting if you go to Melbourne. But I would recommend that all of receptionists should be more careful when giving information for guests, I definitely feel disappointed in your answer about shuttle bus, but fortunately, with the help of India girl, I can go to the airport on time. About the facilities and cleanliness : I feel totally satisfied with full facilities inside room. Everything is lovely and perfect as their advertisement. Everyday, housekeeping clean room very carefully (but they will off on Sunday). Thanks for everyone! In particularly, this hotel is located in an ideal place. There is tram station in front of the hotel, so it is very convenient for me to move around Melbourne, and it takes me just 8 minutes to walk to Victoria market and some other interesting places.

Reviewed January 03, 2019

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Dear Kim, Thank you for staying at Arrow on Swanston. Thank you for the great feedback. We are glad that you enjoyed your stay and had a great time in Melbourne. We hope to see you again in the near future. Kind Regards, Front Office Manager

Responded January 08, 2019
Arrow On Swanston Apartments
10.0
Exceptional
Helene from Australia
Couple
Studio Apartment
Stayed 2 nights in January 2019

Small rooms but good location ”

We got a great deal on this hotel, even tho there was negative comments I thought we would stay acouple of nights. I would recommend it, the staff were nice, good location short walk to the free trams or the public trans directly out the front. The skybus airport stop is only 100mtres away. Small rooms but are clean and have microwave, kitchen sink, fridge, & appliances. I would stay again

Reviewed February 10, 2019

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Dear Guest, Thank you for taking the time to write a feedback. Your feedback is valuable to us. We hope to see you again in the near future. Kind Regards, Front Office Team

Responded February 14, 2019
Arrow On Swanston Apartments
10.0
Exceptional
Jodie from Australia
Solo traveler
Stayed 2 nights in November 2019

Great price”

Very well priced accommodation within walking distance to the CBD. Friendly and helpful staff, very clean room, basic but very comfortable. My apartment was quiet, and tucked away in the corner of the hotel. View not much, but I was out all day so it didn’t bother me in the least. I would stay again, and I found it great value for money.

Reviewed December 05, 2019

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Dear Jodie, thanks for your feedback, we value and appreciate your suggestions. We will look into your remarks and do the necessary to improve in the future. Hope to see you again soon! Arrow on Swanston

Responded February 05, 2020
Arrow On Swanston Apartments
10.0
Exceptional
Xi
Couple
Stayed 1 night in November 2019

Good for Long Term Stay”

This place offers unbeatable value for the price that you pay. The check-in staff are super friendly and helpful to fulfill any of your request. Apartment is spacious and clean. Good for people who wants to stay longer in Melbourne for the value and comfort that they provide.

Reviewed November 11, 2019

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Dear Xii, thanks for your feedback, we value and appreciate your suggestions. Hope to see you again soon! Arrow on Swanston

Responded February 26, 2020
Arrow On Swanston Apartments
10.0
Exceptional
Jayani
Couple
Stayed 11 nights in March 2020

Great value for money with a god team”

Great stay and good value for money. The staff are very friendly and understanding. We had to cut our trip short due to the covid-19 situation and the property authorized a refund for the last 2 nights as well. Mohit from the front desk was very kind and checked up on us when our daughter couldn't get through to us directly. Thank you Arrow on Swanston team.

Reviewed March 21, 2020

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10.0
Exceptional
Kobe from Australia
Solo traveler
Studio Apartment
Stayed 1 night in April 2019

Exceptional”

It's a great apartment hotel, fantastic location into the city or into Carlton, tram right outside your door. Rooms are always clean and beds/pillows are great and comfy. The staff are very helpful too and polite. Great value for money.

Reviewed April 18, 2019

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Hi Kobe, Thank you for taking the time to fill in this feedback for us. Glad you had a good time and hope to see you again on your next visit to Australia's most liveable city! Cheers. Regards, Front Office team.

Responded June 03, 2019
Arrow On Swanston Apartments
10.0
Exceptional
Anasetasia from Australia
Couple
Studio Apartment
Stayed 3 nights in March 2022

Couple”

Enjoy staying at the hotel. Everything ok just the room we have been stayed is not what we have been expected . A pit small of the size.. ( studio apartment) My partner not too happy about it. Apart from that very good place to stay. Handy to trams, Victoria market, and car park safe & secure $25 a night. Thank for your hospitality.

Reviewed March 14, 2022

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10.0
Exceptional
Linda
Family with teens
Stayed 1 night in January 2019

Great value for money.”

Arrow on Swanson was perfect for our needs. It is close to Queen Victoria Markets and the tram to the city is right at the front. It has a lovely coffee shop downstairs ant the little kitchenette is good for those who want to save money on food. I would definitely stay there again.

Reviewed January 18, 2019

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Dear Linda, Thank you for staying at Arrow on Swanston. We are pleased to know that you enjoyed your stay. We look forward to see you again in the near future. Kind Regards, Front Office Manager

Responded January 21, 2019
Arrow On Swanston Apartments
10.0
Exceptional
Chi from Hong Kong SAR, China
Group
One Bedroom Apartment
Stayed 6 nights in March 2019

Totally recommended”

The location is so convenient that just 10-15mins walk is needed to get to the city center. Most importantly, the apartment is so big that we can watch the TV in the living room while cooking in the pantry. It feels like home. It is a pity that it is not really near to the pick up point for most tours.

Reviewed March 18, 2019

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Dear Chi, We appreciate the feedback you have provided and thank you for choosing to stay at Arrow on Swanston. We hope to see you again in the near future. Kind Regards, Arrow on Swanston

Responded March 19, 2019
Arrow On Swanston Apartments
10.0
Exceptional
rajaa from Australia
Couple
Deluxe King Apartment
Stayed 1 night in January 2022

Very affordable and great value ”

Close to everything and very clean and comfortable rooms excellent value for money and staff We’re very friendly and helpful

Reviewed February 01, 2022

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10.0
Exceptional
Fiona from Australia
Couple
Stayed 1 night in January 2020

Very clean”

Good customer service, great beds and pillows, quiet room. Good coffee in the cafe. Staff were accommodating I will stay again

Reviewed January 28, 2020

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Dear Fiona, thanks for your feedback, we value and appreciate your suggestions. Hope to see you again soon! Arrow on Swanston

Responded February 04, 2020
Arrow On Swanston Apartments
10.0
Exceptional
Justin from Australia
Business traveler
One Bedroom Apartment
Stayed 1 night in April 2022

Spotless clean room with friendly staff”

they made everything easy and were happy to accommodate all last minute requests. Made my Melbourne trip a breeze

Reviewed May 06, 2022

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10.0
Exceptional
Susan from Australia
Couple
Stayed 2 nights in March 2019

Arrow hits the target with customer service”

Well it's been a long time since I've had such good old-fashioned customer service. All the staff were competent and knew exactly what to do whenever I asked anything of them. I highly recommend Arrow, especially if you use Agoda.

Reviewed March 30, 2019

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Awesome to hear that, Susan. Hope to see you again on your next visit to Australia's most livable city! Regards, Front Office

Responded May 29, 2019
Arrow On Swanston Apartments
10.0
Exceptional
Lynne from Australia
Family with teens
Stayed 2 nights in April 2019

Small apartment but only need a place to sleep. Friendly staff and felt very safe walking the street”

Great value, great location as walking distance to Vic Market and CBD area. Free tram zone as well!!

Reviewed April 28, 2019

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Hi Lynne, great to hear from you. Thank you for taking the time to fill out this feedback for us! Hope to see you again next time you visit Melbourne. Regards, Front Office team

Responded June 03, 2019
Arrow On Swanston Apartments
9.2
Exceptional
Amanda from Australia
Family with teens
Stayed 2 nights in February 2019

Value for $$$$ . Great staff”

Two of us stayed (myself and older teenager) in a sandard studio with twin bed option.Our room was clean with enough room for 2. Kitchenette and bathroom met our needs and the aircon worked great. Beds were made up beautifully and really comfy. Tv was mounted on the wall In front of the beds. The pool is actually located in an adjoining building. Hotel in general was clean and tidy, The one thing I noticed is the steps leading to the back laneway (smoking and secure parking area) were not clean. Staff are an asset to this place. The location is amazing, within walking distance to the markets , main shopping precinct and plenty of places to eat, A tram stop outside the front door will get you to major transfer stations that will literally take you to almost anywhere in metropolitan Victoria easily and cheaply. The hotel may allow early book in if your room is available otherwise they can store your luggage for free and you're good to head out .... exploring immediately luggage free.

Reviewed February 27, 2019

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Dear Amanda, We are pleased to know that you had a comfortable stay. Thank you for your feedback. We hope to see you again in the near future. Kind Regards, Front Office Manager

Responded March 04, 2019
Arrow On Swanston Apartments
10.0
Exceptional
Devaraj from Australia
Solo traveler
Studio Apartment
Stayed 1 night in October 2021

Exceptional”

Kylee at reception is great! She was helpful and upgraded my room ..The apartment was nice and clean

Reviewed October 14, 2021

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10.0
Exceptional
Carla from Australia
Solo traveler
Studio Apartment
Stayed 3 nights in January 2022

Exceptional”

Excellent Customer Service. I had to leave a day early for a family emergency. They had no problem refunding me for the night I had paid in full on the spot. They were extremely helpful and I would definitely stay there again

Reviewed January 29, 2022

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10.0
Exceptional
Mohamad from Malaysia
Couple
Deluxe Two Bedroom Apartment
Stayed 1 night in May 2021

Affordable and nice”

The accommodation is so great and very high recommended. For me it is so nice. And i had got a good rest and wake up with a good energy. Love it

Reviewed May 11, 2021

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Dear Mohamad, Thank you for your kind review! Hopefully, we can see you again soon. Kind Regards, Arrow on Swanston Team

Responded July 18, 2021
Arrow On Swanston Apartments
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