Ascott Makati
Ascott Makati
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10.0
Exceptional

"It was a beautiful room with lots of windows."

Emily S.

|

May 11, 2018

Studio Deluxe Room - Guestroom Ascott Makati
Studio Deluxe Room - Guestroom
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Lobby Ascott Makati
Lobby
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Lobby Ascott Makati
Lobby
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Swimming pool Ascott Makati
Swimming pool
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See map Ascott Makati
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Exceptional
Location
9.5
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What guests are saying:
Great service, comfy and spacious rooms!
Bianca from Philippines
Family with teens
Fantastic hotel. I have been to more than twenty 5 star hotels and this hotel ranks as number one. Highly recommend!!
Shannon from Australia
Family with young children
Location staff
Helen from United Kingdom
Solo traveler
I highly recommend this Hotel. The staff were so kind and helpful. The room was absolutely beautiful. It was right next to a big mall, close to great places to eat!
Cathy from United States
Family with teens
Rooms are clean, spacopus and smells really nice!
Dennis from Philippines
Family with young children
Great rooms and great service always with a smile I would stay here again and will in the near future, thank you.
Jayden from Australia
Couple
Best gym i've seen. very very good location.
Jasmine from Singapore
Business traveler
A very good location. The room was big. I love the Breakfast... Overall: A memorable stay with my Bestfriends.
Aurora from Philippines
Group
Best staycation by far!!! Thank u Ascott for making my family happy!
Megan from Qatar
Family with young children
My fiancée and I stayed here for 2 nights before returning to the US. We stayed in a studio apartment on the 19th floor that was renovated. I would say the room “A” class We were very happy with the cleanliness and professionalism of the staff Thank you Agoda
Francis from United States
Couple

Ascott Makati

Exceptional location
- Inside city center
Excellent
From 1666 reviewsSee what guests said
8.6
/
10
Excellent service
8.6
Recommended by 93% of guests
Value for money8.0
Location rating9.5
Nearest airportNinoy Aquino International Airport (MNL)
Distance to airport4.3 km
  • 270 meters to public transportation

  • Airport transfer

  • Located in heart of Manila

  • Free Wi-Fi in all rooms!

Room choices
8.6
Excellent
Room comfort & quality
This property is in high demand!Booked 69 times this week | 8 travelers are looking at this property right now
1 Bedroom Executive
1 Bedroom Executive
...
  • Room size: 83 m²/893 ft²
  • City view
  • 1 king bed
Enter dates to see prices
2 Bedroom Deluxe Suite
2 Bedroom Deluxe Suite
...
  • Room size: 113 m²/1216 ft²
  • City view
  • 1 queen bed and 1 king bed
Enter dates to see prices
1 Bedroom Classic
1 Bedroom Classic
...
  • Room size: 73 m²/786 ft²
  • City view
  • 1 queen bed & 1 queen bed
Enter dates to see prices
2 Bedroom Deluxe
2 Bedroom Deluxe
...
  • Room size: 113 m²/1216 ft²
  • City view
  • 1 king bed & 1 queen bed & ...
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One-Bedroom Apartment
One-Bedroom Apartment
...
  • Room size: 74 m²/797 ft²
  • City view
  • 1 king bed
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1 Bedroom Executive Suite
1 Bedroom Executive Suite
...
  • Room size: 74 m²/797 ft²
  • City view
  • 1 king bed
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Studio Executive
Studio Executive
...
  • Room size: 53 m²/570 ft²
  • City view
  • 1 queen bed
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1 Bedroom Premier Apartment
1 Bedroom Premier Apartment
...
  • Room size: 83 m²/893 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Studio Executive Suite
Studio Executive Suite
...
  • Room size: 53 m²/570 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
1 Bedroom Deluxe Suite
1 Bedroom Deluxe Suite
...
  • Room size: 73 m²/786 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Have a question for Ascott Makati?

What people love about the property

  • 10.0
    Exceptional

    "Nicely hotel and recommended"

    widagdo

    |

    February 16, 2018

  • 9.6
    Exceptional

    "Very good location and Nice big room."

    Bryan

    |

    February 7, 2018

  • 9.2
    Exceptional

    "Overall experience was awesome"

    Keane

    |

    January 19, 2018

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More about Ascott Makati

More about Ascott Makati

10.0
Exceptional

"The location is very very convenient and easy going around."

Nami

|

March 15, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Filipino cuisine
Filipino cuisine
Vatel Restaurant Manila
3.4 km Filipino, French, Mediterranean
iBread
5.2 km Filipino
Hizon's Cakes & Pastries
5.8 km Filipino
American cuisine
American cuisine
Bacolod Chicken Express
2.5 km American, Asian, Filipino
Shakers
3.4 km American, Asian, Filipino
KFC Harrison Plaza
3.5 km American
Asian cuisine
Asian cuisine
Spices
460 m Asian, Indian, Thai
Pagstop Lounge
570 m Asian
Nihonbashi Tei
1.1 km Asian, Japanese, Sushi

What they offer

10.0
Exceptional

"The rooms are very clean, beautiful, and very spacious ."

Marivi

|

April 10, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1666)Booking.com Reviews (1816)
8.6
/
10
Cleanliness8.6
Facilities8.5
Location9.5
Room comfort and quality8.6
Service8.6
Value for money8.0
Provided by verified guests of Agoda
All languages
All guests (1666)
All room types
Showing 1282 verified guest comments
12345
10.0
Exceptional
kleber from United States
Solo traveler
1 Bedroom Premier Apartment
Stayed 1 night in December 2018
The staff is amazing! Filipinos are always nice people but they show you how much they care here ”
The staff and people in the hotel are amazing! The only thing that I notice is we can’t have parties and we all know how Filipinos love parties and karaoke hahah either next time I come back I’m going here I just wish they had an even bigger room! And the only draw back is that they have a bath and not a shower, but the. Again I didn’t request one either so my fault on my part
Reviewed December 11, 2018
9.2
Exceptional
Audrey from Malaysia
Couple
Studio Executive
Stayed 3 nights in November 2018
Exceptional”
The hotel is attached to the mall which is a good thing and its easier to go around. However, the housekeeping was not up to par. I had to call twice to have them change our bedsheet. The breakfast buffet needs to be improved. Overall, it was a great stay and great location.
Reviewed December 07, 2018
8.8
Excellent
Mary from Philippines
Family with young children
Deluxe Two-Bedroom Apartment
Stayed 2 nights in October 2018
Ayala Mall is just at the ground floor. Everything you need is just a few minutes away (shops et al”
Near Department Store, Supermarket and other commercial spaces. Kids love the pool. The grandparents like the jacuzzi. We wasnt able to experience the Gym however looking at the people there it looks okay.
Reviewed November 06, 2018
Dear Mary, Thank you for choosing Ascott Makati as your accommodation during your holiday in Makati City. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future. Warm regards, Katrina Apuan-Bacungan Guest Experience Manager
Responded December 03, 2018
Ascott Makati
8.4
Excellent
Wolfgang from United States
Solo traveler
Studio Executive
Stayed 3 nights in October 2018
Disappointed ”
I was happy to get upgraded to a executive 1 bedroom apartment. First, I did not receive an escort to my room? I didn’t have much luggage, but I still would expect someone to make sure everything was ok. The apartment is really nice. First problem was when I went to take a shower and rusted water came out. It seemed to clear up after a while. The tv was very confusing because of multiple remotes. Also I had to kill the biggest cock roach I have seen in any hotel I have ever stayed at. You need to use two separate elevators to get to the bottom floor. It was nice to be close to the mall. Actually on top of the mall.
Reviewed October 24, 2018
9.6
Exceptional
Leah from Philippines
Family with young children
Deluxe Two-Bedroom Apartment
Stayed 1 night in September 2018
I kept coming back”
This is more of our official residence everytime we come to Philippines for vacation. We love the location because it is right next to the mall. The only thing i don’t like is the carpet in the living room is a little old. My son has alot of allergies so we has to be in a clean area with less dust.
Reviewed October 14, 2018
6.8
Good
Joseph from Canada
Couple
Studio Deluxe Room
Stayed 1 night in November 2018
Service intermittent ”
Arrived at hotel with four pieces of luggage, had to get it to the door before we got any help, got to reception only one person there who was busy with someone had to wait for another employee to show up, not what we expected for a five star hotel. We are both in our seventies and very well traveled, worst first impression ever. Never again
Reviewed November 18, 2018
9.2
Exceptional
Intan from Indonesia
Solo traveler
Studio Executive
Stayed 3 nights in October 2018
I love Ascott Makati ”
Very recommend ,, big room ,, clean and very friendly staff
Reviewed November 28, 2018
Dear Intan, Thank you for choosing Ascott Makati as your accommodation during your holiday in Makati City. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future. Warm regards, Katrina Apuan-Bacungan Guest Experience Manager
Responded December 03, 2018
Ascott Makati
8.4
Excellent
Terry from United States
Family with young children
1 Bedroom Deluxe Suite
Stayed 2 nights in August 2018
Great deal in light of location ”
The hotel is attached to SM Glorietta, a major shopping center in the heart of Makati. In light of the location and the amenities provided, I found it reasonably priced and consequently, would recommend it. Some of the rooms seem aged (I booked 2 different types; one for my family and the other for in-laws) and they were vastly different. Nothing egregious; one was simply more pleasing aesthetically than the other. So inquire prior to making your reservation in order to secure a space that suits your needs and tastes.
Reviewed September 04, 2018
Dear Terry, Thank you for choosing Ascott Makati as your accommodation during your holiday in Makati City. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future. Warm regards, Katrina Apuan-Bacungan Guest Experience Manager
Responded October 03, 2018
Ascott Makati
10.0
Exceptional
Jillian from Philippines
Group
2 Bedroom Deluxe Suite
Stayed 2 nights in August 2018
Exceeds our expectations :)”
It was our first time in Ascott Makati and we booked 2 bedroom deluxe for 2 nights for our group. It was really good hotel, clean and big rooms (with complete kitchen utensils and washing machine too). They have a good customer service and even gave us free 1 extra bed. It was my bf's birthday and they surprised him with free cake and balloons plus they sang for him too. Really great stay and we will surely be back! Thanks ascott makati! Super recommended!
Reviewed August 23, 2018
Dear Jillian, We are glad that you had an enjoyable stay. I will share your compliments with my colleagues. We're glad that your boyfriend's birthday celebration has been a memorable one! Thank you for sharing your experience and we look forward to welcoming you again. Warm regards, Katrina Apuan-Bacungan Guest Experience Manager
Responded September 04, 2018
Ascott Makati
8.8
Excellent
Judith from Philippines
Couple
1 Bedroom Classic
Stayed 1 night in August 2018
We keep coming back”
We like this Hotel, the Gym, the Breakfast buffet and the location. Service in the Restaurant at breakfast is fine, but during other times of the day, lacks attention of the waiters. What we didn’t appreciate this time, when we orderee 2 coffee and 2 glass of water in our room, that they served it all in paper cups. We expect in this type of hotel to get a ceramic cup, not some paper that is one time use like in a fadt food chain. We don’t want to contribute to the garbage mountain. We hope the hotel will return to washable glasses and cups. Paper cups are made of trees and trees are getting less and less. Also they should give glass pitcher for room drinking water, instead of plastic bottles. More and more travellers are concious about plastic nowadays. Sometimes, if they don’t forget, we get a dispenser brought to the room for a fee, which we really appreciate, although it needs some following up every time.
Reviewed August 22, 2018
Dear Judith, It was a great pleasure having you stay at Ascott Makati. Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted your observations and recommendations for improvements to the paper cups being used by Myron's. Please be assured that I will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding as the recommendations may require time to be implemented, we will continue in our improvement efforts to provide excellent service and products to our residents and at the same time, our environment. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Warm regards, Katrina Bacungan
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Ascott Makati
10.0
Exceptional
Aubrey from Philippines
Family with young children
1 Bedroom Classic
Stayed 1 night in August 2018
great for family staycation!”
we booked a two-bedroom apartment for a bday celebration with the family and it's always a great experience staying in ascott! we love their facilities and we always come back in ascott Makati because of their service and good quality buffet breakfast. we we will definitely come back!
Reviewed August 21, 2018
Dear Aubrey, We are glad that you had an enjoyable stay. I will share your compliments with my colleagues. We are glad that you and your family enjoyed your special day. Thank you for sharing your experience and we look forward to welcoming you again. Warm regards, Katrina Apuan-Bacungan Guest Experience Manager
Responded September 04, 2018
Ascott Makati
5.6
Famela from United States
Family with young children
2 Bedroom Deluxe Suite
Stayed 1 night in November 2018
THE ONLY GOOD THING FROM THIS PROPERTY IS ITS LOCATION. ”
The only thing good from this property is it's location. It's connected to Glorietta Mall so it's easy to get around and you have a lot of options for food and entertainment. · Where do I start. First, the washer and dryer, this property has one of those 2in1 washer and dryer but the dryer doesn't dry the clothes completely, the housekeeping told us that it would dry to a certain extent then you will need to hang dry after. Which doesn't make sense at all. Second, the food at the breakfast buffet were terrible. I have mention this numerous times from my visit. Third, we asked housekeeping to bring a chair for my mom to use in the shower because she is disable and they gave us an old and dirty chair. Fourth, we complain about the noise of our next door and it didn't make a difference, they continue to create noise that kept my parents and aunts up all night. Fifth, we then asked for a late check out for the inconvenience and out of the 3 rooms that we had, they gave us a late check ou
Reviewed December 04, 2018
4.8
Sheryl from Malaysia
Family with young children
2 Bedroom Deluxe
Stayed 2 nights in December 2018
Great location ”
Attach to the malls. The room is spacious and clean upon checking in however the housekeeping is not up to par, the soaps and shampoos were never replenish and towels weren’t change unless ask.
Reviewed December 03, 2018
Dear Sheryl, Thank you for your feedback. We would like to extend our sincerest apologies for the inconvenience this have caused you. Please rest assured that we have relayed your concern to the Executive Housekeeper for her immediate action. Thank you and we look forward to welcoming you again, giving us another opportunity to serve you better. Warm regards, Katrina Apuan-Bacungan Guest Experience Manager
Responded December 03, 2018
Ascott Makati
9.6
Exceptional
Noriko
Family with young children
Deluxe Two-Bedroom Apartment
Stayed 1 night in November 2018
Exceptional”
superb experience! Very convenient location. Makes you feel at home. The buffet has lots of selections. Will definitely come back soon.
Reviewed November 23, 2018
Dear Noriko, Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. Warm regards, Katrina Apuan-Bacungan Guest Experience Manager
Responded December 03, 2018
Ascott Makati
8.0
Excellent
ma from Philippines
Family with young children
1 Bedroom Classic
Stayed 1 night in September 2018
excellent”
the staff is very accommodating, location is good its in the upper floor of mall everything u need is accessible
Reviewed November 13, 2018
Dear Ma, Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. Warm regards, Katrina Apuan-Bacungan Guest Experience Manager
Responded December 03, 2018
Ascott Makati
5.2
Sheryl from Malaysia
Family with young children
Studio Premier Twin
Stayed 1 night in November 2018
Good location but bad service ”
The room was very hot for 2 nights we were there...third night decided to report. They didn’t clean the room until requested but even then the floor still had thrash and debris and the ceiling had cob webs, toiletries weren’t replenished. Requested a late check out only till 1pm but denied. So overall not a good service. The hotel itself was nice and the location was great.
Reviewed November 08, 2018
Dear Sheryl, It was a great pleasure having you stay at Ascott Makati. Thank you for sharing your feedback about your stay experience. We would like to apologize if we had failed to meet your expectations during your recent stay with us. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely, Katrina Apuan-Bacungan Guest Experience Manager
Responded December 03, 2018
Ascott Makati
10.0
Exceptional
Nune from Philippines
Couple
Studio Deluxe Room
Stayed 1 night in October 2018
Location and more”
This hotel is a gem within a shopping and dining mecca. Being situated in the heart of glorietta, it is a shoppers dream. The breakfast spread was excellent, varied and delicious. The bread selection needs some improvement though. The rooms are clean towels are white and all the other amenities are all provided for including iron and hair dryer. I was surprised to find that the bath amenities are my favorite L'occitane. The staff are all very helpful and cordial. I would come again and again as well as recommend it to others.
Reviewed October 31, 2018
Dear Nune, Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again here at Ascott Makati Warm regards, Katrina Apuan-Bacungan Guest Experience Manager
Responded November 03, 2018
Ascott Makati
8.4
Excellent
Neil from Hong Kong
Family with young children
1 Bedroom Classic
Stayed 8 nights in October 2018
Better than I expected”
I've known about this hotel for sometime. I've used it for business meetings but never stayed there. I was expecting the rooms to be run down, but as it turned out the rooms were in very good condition. We booked a one bedroom place and were upgraded to a higher one bedroom standard, which perhaps made the difference, but either way, it was very well decorated and fully fitted out. We were very happy with the room. The breakfast could be improved (a lot) and other common areas were a bit small, but otherwise ok. Staff were helpful
Reviewed October 12, 2018
10.0
Exceptional
Peter from Philippines
Family with young children
1 Bedroom Classic
Stayed 2 nights in October 2018
Wow! Super enjoyed our stay! A hotel that makes you feel at home. Amazing staff and service!”
We stayed for 2 nights. Check in and out was fast and the front desk personnel were warm and friendly. We were upgraded to their newly renovated room which was very nice because we celebrated my husband’s birthday. Service was exemplary. They anticipated our needs before we even ask. Kudos to Cris who always assist us with our needs. On my husband’s birthday, they even came to our room, brought a cake and sang a birthday song to my hisband. They just made my husband very happy and his day extra special. Your service made us feel that we are the only one staying in the hotel. That’s how personalized you are. Thank you Ascott! You have a great team here in Makati. Great management! A hotel that makes you feel at home! We will definitely come back!
Reviewed October 12, 2018
Dear Peter, Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again here at Ascott Makati. Warm regards, Katrina Apuan-Bacungan Guest Experience Manager
Responded December 03, 2018
Ascott Makati
10.0
Exceptional
Brenda from Qatar
Group
1 Bedroom Classic
Stayed 4 nights in September 2018
Amazing hotel residence! Amazing staff!”
We really enjoyed our stay in Ascott. The place is strategically placed where we can easily go from one mall to another. It made our stay very enjoyable and convenient as we can easily go to get our groceries in 10 minutes. The best part of the hotel is in the heart of Makati. Will definitely come back here soon!😃
Reviewed September 15, 2018
Dear Brenda, Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again here at Ascott Makati. Warm regards, Katrina Apuan-Bacungan Guest Experience Manager
Responded October 03, 2018
Ascott Makati
12345
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  • Exceptional location
  • Manila Bay
  • Ayala MRT Station is within 0.27 km