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Novotel Bali Benoa Hotel
Novotel Bali Benoa Hotel
Novotel Bali Benoa Hotel
Novotel Bali Benoa Hotel
Novotel Bali Benoa Hotel
Novotel Bali Benoa Hotel
Novotel Bali Benoa Hotel

Removed from saved list

8

Excellent

1,138 reviews

1,138 reviews

Beach12
Breakfast8
Housekeeping8
See map

7.8

Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
Nusa Dua Beach 2.8 km
Sanur Beach 6.6 km
Waterbom Bali 7.1 km
Kuta Beach 7.2 km
Seminyak Beach 11.2 km
Uluwatu Temple 16.7 km
Tanah Lot Temple 21.8 km
Sacred Monkey Forest Sanctuary 27.6 km
Campuhan Ridge Walk 29.2 km
Tegallalang Rice Terrace 37.3 km
Nearby landmarks
Tanjung Benoa Beach 140 m
Tanjung Benoa 420 m
PADI Hammerhead Bali Dive 430 m
Turtle Island 680 m
Nusa Pudut 1.1 km
Caow Eng Bio Chinese Buddhist Temple 1.2 km
Tanjung Benoa Watersports 1.4 km
Kid's club 2.0 km
Bali Marina 2.4 km
Club Med Bali Beach 2.6 km

Novotel Bali Benoa Hotel

Jalan Pratama, Tanjung Benoa, Nusa Dua, Bali, Indonesia, 80363 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Nusa Dua part of Bali, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sacred Monkey Forest Sanctuary. Rated with 4.5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Check-in [24-hour]

Airport transfer

Private beach

Currency exchange

Free Wi-Fi in all rooms!

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay "

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Kids club

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

4 travelers have booked today.

Value for money7.8
Distance to city center15. Km
Location rating7.8
Nearest airportNgurah Rai International Airport (DPS)
Distance to airport6.4 km

Rooms available at Novotel Bali Benoa Hotel

Excellent
Room comfort & quality

8.1

Private Pool Villa 1-Bedroom
...
  • Room size: 210 m²/2260 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Family Room With 1 King Bed, 1 Bunk Bed And 1 Sofa Bed Located In The Garden Wing
...
  • Room size: 54 m²/581 ft²
  • Garden view
  • 1 king bed & 1 bunk bed & 1...
Enter dates to see prices
Family Suite With 1 King Bed, 1 Bunk Bed And 2 Sofa Beds Located In The Beach
...
  • Room size: 88 m²/947 ft²
  • Garden view
  • 1 king bed & 1 bunk bed & 1...
Enter dates to see prices
Beach Cabana Garden View
...
  • Room size: 49 m²/527 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Tropical Terrace 2 Single Beds Beach Wing
...
  • Room size: 44 m²/474 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Tropical Wing
...
  • Room size: 49 m²/527 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Deluxe King Garden Wing
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Deluxe Twin Pool View
...
  • Room size: 42 m²/452 ft²
  • Pool view
  • 2 single beds
Enter dates to see prices
Deluxe 2 Single Garden Wing
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Deluxe King Pool View
...
  • Room size: 42 m²/452 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Novotel Bali Benoa Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Novotel Bali Benoa Hotel?

Novotel Bali Benoa Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 250000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Novotel Bali Benoa Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Bali with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Novotel Bali Benoa Hotel?

Start your mornings right, with the à la carte and continental breakfast options offered at Novotel Bali Benoa Hotel. Asian breakfast is available for guests. Adults can enjoy breakfast offered with an additional charge of 185715 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Novotel Bali Benoa Hotel?

Novotel Bali Benoa Hotel features 3 on-site restaurants for your dining convenience. Asian cuisine is available for guests. Dishes are served in a la carte during opening hours.

Can special events be hosted at Novotel Bali Benoa Hotel?

Audio-visual equipment service is offered to help your event go smoothly.

Can business events be hosted at Novotel Bali Benoa Hotel?

Audio-visual equipment is available to help your business event or meeting a successful one.

What is the smoking policy at Novotel Bali Benoa Hotel?

Novotel Bali Benoa Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Novotel Bali Benoa Hotel?

Novotel Bali Benoa Hotel’s neighborhood is Nusa Dua which includes popular restaurants such as Queen's of India, Warung Kolega and Uluwatu Restaurant.

What popular shopping places are close to Novotel Bali Benoa Hotel?

Novotel Bali Benoa Hotel is located in Nusa Dua area which features shopping places such as Bali Collection and At the Corner.

What are popular attractions near Novotel Bali Benoa Hotel?

Novotel Bali Benoa Hotel is located in Nusa Dua area, which is famous for attractions such as Tanjung Benoa, Caow Eng Bio Chinese Buddhist Temple and Kid's club.

What popular beaches are close to Novotel Bali Benoa Hotel?

Novotel Bali Benoa Hotel is located in the Nusa Dua area, which includes Nusa Dua Beach, Tanjung Benoa Beach and Club Med Bali Beach.

What popular natural sightseeing spots are close to Novotel Bali Benoa Hotel?

Novotel Bali Benoa Hotel is located within Nusa Dua, which makes it conveniently close to natural sights including PADI Hammerhead Bali Dive.

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See map

Explore the neighborhood

What people love about Novotel Bali Benoa Hotel

  • 10

    Exceptional
    Staff 

    "With a very affordable price, amazing staff, great view, and complete facilities, this is one of my favorite places to stay."

    Veeghan

    |

    June 10, 2021

  • 10

    Exceptional
    Breakfast

    "The breakfast is well."

    Đinh

    |

    February 12, 2020

  • 10

    Exceptional

    "We see lots of families with children in this hotel and we will definitely be back here again"

    Desiree

    |

    January 26, 2020

Overall rating:

8

Excellent
1,138 reviews
Cleanliness
8.1
Facilities
8.0
Location
7.8
Read all reviews >
What travelers say they love:
Would definitely stay here again.
Ashley from South Africa
Couple
More about Novotel Bali Benoa Hotel

More about Novotel Bali Benoa Hotel

Novotel Bali Benoa Hotel

Novotel Bali Benoa Hotel is a smart choice for travelers to Bali, offering a relaxed and hassle-free stay every time. Lose yourself amidst the natural charm of the sea with a stay at Novotel Bali Benoa Hotel.
The facilities and services provided by Novotel Bali Benoa Hotel ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi and car hire services to help you get to where you want to go in Bali.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Novotel Bali Benoa Hotel. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. The multiple room layout options at Novotel Bali Benoa Hotel include rooms with separate living room and balcony or terrace. Some selected rooms have television and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms. Novotel Bali Benoa Hotel also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar. If you're truly selective about eating, you'll be grateful for the in-house BBQ facilities available here.
To fill your days, be sure to check out the fantastic facilities offered at Novotel Bali Benoa Hotel. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps.
The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Hot days can be cool fun with water activities like non-motorized water sports and motorized water sports. You won't need anything for water activity fun other than your own enthusiasm, with aquatic activity conveniences like watersports equipment rentals and canoes made available at Novotel Bali Benoa Hotel.
In a competitive mood? Get sporty with your travel group or other guests at the dart board, ping-pong table and tennis court in the hotel. Have some relaxing fun with family and friends at the games room. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Around the property

This is your chance to explore all that Bali has to offer. Sit on the sand or sip a drink in leisure at Kuta Beach located 7.7 km away.

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Amenities and facilities
Excellent
Facilities

8

Most talked about facilities

Beach

64 mentions

Swimming Pool

44 mentions

Breakfast

33 mentions

Food & Dining

20 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • French
  • German
  • Indonesian
  • Japanese

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Canoeing
  • Dart board
  • Diving
  • Fitness center
  • Game room
  • Garden
  • Massage
  • On-site entertainment
  • Pool with view
  • Private beach
  • Sauna
  • Snorkeling
  • Spa
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Tours
  • Watersport equipment rentals
  • Water sports (motorized)
  • Water sports (non-motorized)
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Balcony/terrace
  • Closet
  • Clothes rack
  • Desk
  • Fan
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Linens
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Smoke detector
  • Sofa
  • Telephone
  • Towels
  • Wake-up service
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Vegetarian
  • Vegan
  • Full English/Irish
  • Gluten-free
  • Buffet
Restaurants on site

Uluwatu Restaurant

  • Cuisine: International
  • Menu: Buffet, A-la-carte

Cocos Restaurant and Bar

  • Cuisine: International
  • Menu: Buffet, A-la-carte

Crocokiss Restaurant & Bar

  • Cuisine: International
  • Menu: Buffet
Location
Jalan Pratama, Tanjung Benoa, Nusa Dua, Bali, Indonesia, 80363
Very good
Location

7.8

Airports

  • Ngurah Rai International Airport (DPS)
    6.4 km
  • Banyuwangi Airport (BWX)
    109.3 km

Public transportation

  • Tegal Sari Bus Terminal
    11.5 km 44 min drive
  • Bemo Kreneng Bus Terminal
    12.1 km 48 min drive

Hospital or clinic

  • Eka Wisadha
    3.8 km

Shopping

  • Beachwalk Shopping Center Kuta
    7.8 km

Convenience store

  • On-site

Cash withdrawal

  • ATM
    310 m 5 min walk
What's nearby

Popular landmarks

  • Nusa Dua Beach
    2.8 km
  • Sanur Beach
    6.6 km
  • Waterbom Bali
    7.1 km
  • Kuta Beach
    7.2 km
  • Seminyak Beach
    11.2 km
  • Uluwatu Temple
    16.7 km
  • Tanah Lot Temple
    21.8 km
  • Sacred Monkey Forest Sanctuary
    27.6 km
  • Campuhan Ridge Walk
    29.2 km
  • Tegallalang Rice Terrace
    37.3 km

Nearby landmarks

  • Tanjung Benoa Beach
    140 m
  • Tanjung Benoa
    420 m
  • PADI Hammerhead Bali Dive
    430 m
  • Turtle Island
    680 m
  • Nusa Pudut
    1.1 km
  • Caow Eng Bio Chinese Buddhist Temple
    1.2 km
  • Tanjung Benoa Watersports
    1.4 km
  • Kid's club
    2.0 km
  • Bali Marina
    2.4 km
  • Club Med Bali Beach
    2.6 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-15 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 16 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Please note that the guest name on the reservation must be the same as the name on the card used to make the booking. The credit card used to make the booking must be presented upon check-in. Hotel reserves the right to cancel non-refundable reservations with invalid credit cards or unsuccessful credit card transactions.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee250000 IDR
  • Distance from city center15. Km
  • Travel time to airport (minutes)25

Extras

  • Breakfast charge (unless included in room price)185715 IDR

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges3
  • Number of floors2
  • Number of restaurants3
  • Number of rooms 187
  • Room voltage220
  • Year property opened1996
  • Most recent renovation2015
Property announcements

Nyepi Religious Day

Please be informed that Bali island celebrates Nyepi (Silent) Day each year on below dates. The Nyepi (Silent) Day is a day of absolute silence throughout the island. No outdoor activities are allowed including check in and check out from hotels. March 23, 2012 | March 12, 2013 | March 31, 2014 | March 21, 2015 | March 9, 2016 | March 28, 2017

Nyepi Day

Please be informed that Bali island celebrates Nyepi (Silent) Day each year on below dates. The Nyepi (Silent) Day is a day of absolute silence throughout the island. No outdoor activities are allowed including check in and check out from hotels.
Dates affected: March 17, 2018 | March 7, 2019 | March 25, 2020 | March 14, 2021 | March 3, 2022 | March 22, 2023

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Novotel Bali Benoa Hotel from real guests

Provided by verified guests of Agoda
8.0
/
10
Cleanliness8.1
Facilities8.0
Location7.8
Room comfort and quality8.1
Service8.4
Value for money7.8
High score for Bali
Rating
9+ Exceptional (147)
8-9 Excellent (136)
7-8 Very Good (163)
6-7 Good (70)
<6 Below Expectation (77)
Time of the year
Mar - May (99)
Jun - Aug (142)
Sep - Nov (159)
Dec - Feb (193)
All guests (704)
All room types
All languages

Show reviews that mention 

Showing 593 verified guest comments
12345
10.0
Exceptional
STEPHEN from Australia
Couple
Deluxe King Garden Wing
Stayed 5 nights in April 2019

Exceptional”

The resort was great front pool especially good and clean back pools nice but could do with a clean.. Rooms were clean my only complaint was a bit noisy in hallway early.. The food wasnt great either you expect high prices but also great food in 5 star.. The best thing about resort though was the friendly stafc who diffused a big argument between my wife and I after she thought it was a good idea to throw a milkshake in my face the day before.. So obviously we were ready to come home.. A special thanks to Maya i think was her name who took took care of situation.. I would return to this resort but would stay in different room..

Reviewed April 06, 2019

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Dear STEPHEN, Thank you very much for taking time to share your experience with us. We are glad that we could deliver an excellent service for you. Full rating on your review will encourage us to keep up this good service. We definitely looking forward to welcoming you back to our resort. Sincerely, Sarah Novita Personal Assistant to GM

Responded April 30, 2019
Novotel Bali Benoa Hotel
10.0
Exceptional
Đinh from Vietnam
Group
Deluxe King Garden Wing
Stayed 1 night in February 2020

Very good experience”

We stayed here for 1 night. We were upgraded to tropical room, so amazing. The room is big and very clean. The staff are friendly and professional. The pools are good. The breakfast is well. Very valuable.

Reviewed February 12, 2020

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10.0
Exceptional
Joanne from Australia
Group
Tropical Terrace 2 Single Beds Beach Wing
Stayed 7 nights in January 2019

Beautiful Hotel”

Loved this hotel. We stayed on the beach side. Room was huge. Breakfast fabulous. Pool area had loads of sun lounges. The beach area is great too. Staff were all friendly. Can’t fault this hotel. Plenty of restaurants near by.

Reviewed September 21, 2019

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Dear Joanne, Thank you for spending your staycation with us. I am glad to know that our service and overall facilities have made your stay a pleasant one. Our aim is to create a home away from home for our guest and I am proud to read that our efforts have clearly made a lasting impression on you. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Daniele Ruiu General Manager

Responded October 01, 2019
Novotel Bali Benoa Hotel
10.0
Exceptional
Hanim from Malaysia
Family with young children
Tropical Terrace 2 Single Beds Beach Wing
Stayed 3 nights in December 2018

having good and relaxing stay”

Good service by the front office staff. Pleasent stay. Location and the facilities very nice. Only there was one day during breakfast the staff was very not efficient. They don't do the setup properly. The staff just chit chatting.

Reviewed January 07, 2019

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Dear Hanim, Thank you for sharing your review. We are delighted to know that our overall facilities and service has made a lasting impression on you. Your feedback regarding our team not efficient is well noted and will be shared with related departments for consideration and improvement. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Sarah Personal Assistant to GM

Responded February 04, 2019
Novotel Bali Benoa Hotel
10.0
Exceptional
Veeghan from Indonesia
Family with teens
Deluxe King Garden Wing
Stayed 1 night in June 2021

one of the best stays”

with a very affordable price, amazing staff, great view, and complete facilities, this is one of my favorite places to stay.

Reviewed June 10, 2021

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Dear Veeghan, Thank you so much for your kind review. I am delighted to learn that you had a perfect stay with us and that our team had done excellent job to make your stay nothing short from perfect. I will be sure to share the complement with our team. Your comment serves as an encouragement for us to keep strive for the best service in everyday. Thank you so much for letting us take care of you. We can’t wait to have you here on your next visit soon! Kind regards, Devi Asmara Room Division Manager

Responded June 20, 2021
Novotel Bali Benoa Hotel
10.0
Exceptional
Desiree from Singapore
Family with young children
Deluxe King Garden Wing
Stayed 6 nights in January 2020

Family oriented hotel! Good location, clesn beach, friendly staff”

We see lots of families with children in this hotel and we will definitely be back here again

Reviewed January 26, 2020

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Dear Valued Guest, Thank you for spending your staycation with us. I am glad to know that our service and overall facilities have made your stay a pleasant one. Our aim is to create a home away from home for our guest and I am proud to read that our efforts have clearly made a lasting impression on you. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Devi Ari Asmara Room Division Manager

Responded January 31, 2020
Novotel Bali Benoa Hotel
8.8
Excellent
Renate from South Africa
Couple
Deluxe King Garden Wing
Stayed 4 nights in April 2019

Excellent”

We had a lovely time at Novotel - it is very family orientated, even though we were on our honeymoon we enjoyed this. We found that although they had great programs and things running, most of the time the program was not followed and the events were not happening. We also found their prices in general to be quite high compared to the rest of Bali. But a beautiful, clean and well kept place!

Reviewed April 23, 2019

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Dear Renate, Thank you for sharing your review. Even though we are glad to know that you had an overall enjoyable stay, We do regret that there are some aspects that did not meet your expectation. Additionally, your feedback regarding our program is well noted and will be shared with related departments for improvement. We apologize once again for the inconvenience and I sincerely hope that we would have a chance to welcoming you back with a better experience. With Best Regards, Sarah Novita Personal Assistant to GM

Responded April 30, 2019
Novotel Bali Benoa Hotel
8.8
Excellent
Dreena from Australia
Couple
Beach Cabana Garden View
Stayed 7 nights in February 2019

Excellent”

The staff were awesome specially the spa Narni was absolute Gem

Reviewed February 19, 2019

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Dear Dreena, Thank you for sharing this kind review. We are proud to know that our service have made your stay a memorable one. We appreciate your recognition of Narni. We sure she will be proud to read your compliments. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Daniele Ruiu General Manager

Responded February 28, 2019
Novotel Bali Benoa Hotel
7.6
Very good
KL from Malaysia
Solo traveler
Deluxe King Garden Wing
Stayed 3 nights in December 2019

Excellent staffs but tired room”

Room was a little old, mosquito in the room and aircon was leaking on my last day. Very good otherwise.

Reviewed December 17, 2019

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Dear KL, Thank you for taking the time to tell us about your experience at the Novotel Bali Benoa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sarah, Personal Assistant to General Manager

Responded December 28, 2019
Novotel Bali Benoa Hotel
6.4
Good
SUSAN from Australia
Group
Deluxe 2 Single Garden Wing
Stayed 7 nights in March 2020

Too far out ”

We recently stayed here the staff were lovely and helpful but the insects are a problem also if u stay in the garden section there is a dog continually barking next door we looked over fence poor thing was kept in a cage mostly their is also a sewerage smell our room 432 partically bad we did inform the hotel hopefully it can be fixed ,the cleaners there do need a bit more training we had a broken bottle in our room they left glass around and floor was still sticky after theyde supposed cleaned it up we ended doing it ourselves the fridges are to low and small and need a cupboard door on them so they are hidden like in most other hotels the water in shower is very salty so soap or shampoo dont lather the breakfast isnt too bad plenty of choice and as i said the staff are very helpful and friendly friends used the spa salon and said it was very good the photographer was very good we got a free group photo each

Reviewed March 15, 2020

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Dear Susan, Greetings from Novotel Bali Benoa Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We appreciate your sharing your concerns and we truly wish to welcome you back in the future. Best regards, Devi Ari Room Division Manager

Responded May 05, 2020
Novotel Bali Benoa Hotel
6.4
Good
Philip from United Kingdom
Family with teens
Deluxe 2 Single Garden Wing
Stayed 2 nights in April 2019

Disinterested stadd”

Watch out when you book rooms. There is a road that splits hotel in half. We booked 2 different room types so ended up with one on each side-no warning given at time of booking. Even though we were family it still took a lot of pushing before hotel backed down and gave us both rooms on beach side of road. Staff in restaurant disintested. Asked my daughter if she wanted cheese and bacon on the vegan burger. Same at beach bar. 5 staff behind bar at 11am playing loud music. No customers but a bunch of guests resting on beach loungers hear by. Basically refused to turn volume down. You can find much better hotels than this in nusa Dua.

Reviewed April 14, 2019

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Dear Philip, Thank you for taking the time to tell us about your experience at the Novotel Bali Benoa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sarah Personal Assistant to General Manager

Responded April 30, 2019
Novotel Bali Benoa Hotel
4.4
Thierry from Philippines
Family with young children
Deluxe King Garden Wing
Stayed 4 nights in December 2018

Service needs improvement, facilities need renovation”

Good location, Good rooms but pricey for that level of service and facilities getting old. From the pools, the rooms with aircon leaking marks, bad smell from either aircon or drain or wood, the place needs renovation, if it wants to claim to be international standard with Novotel brand. We have been disappointed by the transfer from room to the upgraded room. Agoda also shall precise that the hotel has 2 parts and we do not know when we book. We ended up very far and had to cross the road and the whole hotel just to get to the restaurant or to the beach. Hence we upgraded, but lost 1 day waiting for the transfer. Then we had a room with bad smell like piss smell. Hotel offered a spa massage which was nice but they could not fix the smell issue. It is also very hot in the dine in area and there should have more fans perhaps. One of the guest relation officer, Ms Midy was great and extended her help to all our issues. Without her. We would have been very bitter and upset.

Reviewed January 05, 2019

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Dear Thierry, Thank you for taking the time to tell us about your experience at the Novotel Bali Benoa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sarah, Personal Assistant to General Manager

Responded February 04, 2019
Novotel Bali Benoa Hotel
4.4
Ming from Singapore
Couple
Deluxe King Garden Wing
Stayed 1 night in January 2019

Very disappointing Hotel”

Was expecting much more from Novotel. Paid such high price for a small room, that is across the road (not by the beach), and the beach area is so disappointing: small and dirty Rooms are old, a lot of parts dropping out. Staff got us waiting for around 45mins before checking in, and still scold us to wait "just 5 mins more" when we were getting impatient. Location is very bad as well. Overall, a very lousy choice and with the price, you can get many other hotels on the same stretch

Reviewed January 29, 2019

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Dear Ming, Thank you for taking the time to tell us about your experience at the Novotel Bali Benoa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sarah, Personal Assistant to General Manager

Responded February 01, 2019
Novotel Bali Benoa Hotel
9.3
Exceptional
Christos from United Kingdom
Couple
Deluxe King Garden Wing
Stayed 7 nights in August 2011

Excellent hotel, Excellent service, Friendly staff”

Staff friendliness, room was good, grounds are beautiful, swimming pools are great, Coco's beach restuarant is amazing, plenty of places to chill within the grounds of hotel

My girlfriend and I stayed here for 1 week and then moved to Nusa Dua for the 2nd week. Apart from the beach in Nusa Dua which is much better, we actually preferred our stay in Benoa as the Novotel was so beautiful we found that the other hotels just did not compare. We paid 3 times as much for the hotel in Nusa Dua and it was no where near as good as the Novotel! Shame the Novotel in Benoa is not in Nusa Dua (although i am aware there is a Novotel in Nusa Dua so maybe it is worth checking out). The room we had at the Novotel was far superior and modern to the place we moved to for the second week. Also the place has a very friendly feel and all the staff are so nice and friendly and always say hello and smile which actually makes a big difference after you go to another hotel and realize you are just another couple amongst all the other guests and feel like they just say hello in a false way. The restaurant on the beach Coco's i can highly recommend, the food is amazing and i love the welcome bread and dips they always supply once you place your meal order. I would like to say a big thank you to all the staff and management and head chef at the Novotel benoa for a fantastic stay and a memorable holiday we loved our time here and will come again one day. The architecture and gardens of the place are so beautiful we loved every aspect of the place from the day bed on the veranda to the swing benches to the egg seats to the swimming pool areas just everything. Stay here you will not be disappointed ;-)

Reviewed August 26, 2011

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10.0
Exceptional
Christine from United States
Group
Stayed 4 nights in August 2009

Best vacation of my life! ”

Extremely friendly and helpful staff, wonderful atmosphere, beautiful layout and location. I especially enjoyed the pool/beach area. The food was excellent as well.
A bit overpriced on drinks and food.

I had been in Bali for over a week before I checked into Novotel Benoa. It was by far the best hotel I stayed at there. The staff was very friendly and helpful, and always offered to assist in any way necessary. I had to check out at noon and my flight was not until after midnight, and the staff let me lounge around the pool all day and let me use a vacant room to store my luggage and shower before I left for the airport. I really appreciated how considerate that was. The location was perfect also. Benoa beach is for watersports only, but Novotel has an area roped off for swimming in the water. I also enjoyed the three different pools. The food was excellent as well. Overall, an excellent hotel, and I will definitely stay there on my next trip to Bali.

Reviewed August 11, 2009

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10.0
Exceptional
Michelle from Australia
Couple
Stayed 9 nights in December 2009

Novotel Benoa is a great hotel absolutely loved it”

The pools were great. Our room was beautiful. We loved it.
Nothing, loved everything about the hotel.

Benoa is a excellent place to stay, much than staying in Nusa Dua, you have your own little town with restaurants, beauty shops and mini marts all in walking distance. Loved the Novotel it was an excellent hotel, our room was perfect and the pools were great, and you also have the beach if you want to swim in the ocean. I would recommend this hotel to anyone. We stayed there for 7 days on our honeymoon and absolutely loved it. Would definitely go back again!!

Reviewed December 28, 2009

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9.3
Exceptional
Deanna from United States
Family with young children
Deluxe 2 Single Garden Wing
Stayed 15 nights in December 2013

Excellent hotel at a great value”

Kid friendly, breakfast buffet and lush surroundings

The hotel staff was friendly and helpful! The kids club was amazing and the fee for private babysitters is outstanding. We have a very shy two year old and she was so excited to spend time playing in the kids club. The babysitters and Novotel kids club staff were excellent. They also had activities for children of all ages everyday, throughout the day. The three pools offer additional variety to the days activities, as well as having access to a private beach. This was our first trip to the Novotel Bali Benoa, but we met so many families where this was there "go to" hotel for their trips to Bali.

Reviewed January 05, 2014

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9.0
Exceptional
Stratton from Australia
Couple
Stayed 5 nights in December 2010

Great Location & Beautiful Hotel”

Location, Staff, Amenities
None

The Novotel Beona is located on the North part of Nusa Dua. We stayed in one of the terrace rooms and would recommend this room as they are fairly new and well designed. The pool was lovely!! the hotel is located on the beach and there are not shortage of chairs on the beachfront. The nearby restaurants were the cheapest in Bali, and were usually pretty quiet. If you are looking to relax and get out of the hustle bustle of Kuta, i would recommend staying here. It was great service and great facilities!!

Reviewed January 11, 2011

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7.7
Very good
Poon from Singapore
Couple
Deluxe King Garden Wing
Stayed 1 night in October 2011

More than what we expected!”

Breakfast buffet is good, Outdoor Balinese bathtub is huge

My partner and I decided to spend a night at the Nusa Dua before moving to Ubud and we grab a last min cheap deal for 1 night deluxe room. We were greeted by friendly hotel staffs and were upgraded to the Beach Cabana when we arrived at the hotel at night, it's fantastic! The room is spacious, in-room safe box is provided, towels are clean and fluffy, the room even comes gorgeous outdoor bath! The front desk staffs are friendly and helpful to loan us a travel adapter plug. We were too tired to go out and decided to dine in the hotel at Cocos Beach Restaurant. Price range from $10-15 USD for main course, pizza, comparing the price dinning in a cafe where I came from, the price is actually reasonable, do note there is 21% tax on top of your bill. The food is good, I love the seafood pizza and pork with mash potato with the cool sea breeze from the beach. The hotel gym is temporary relocated to the meeting room due to the renovation but still good, water and towels are provided in the gym for convenience. Breakfast buffet spread has wide variety and served real fresh fruit juice, not from concentrates. The cons: - Toiletries are provided even with bath salt, but not the toothbrush and toothpaste. - Sediment found in electric water kettle and it all goes into the last glass of the water poured out from the kettle. The sediment is probably due to repeat use of water boiling without cleaning. While this is a common overlook for almost all hotels, it will be good if the kettles are clean for sediment regularly. - The garden infront of the cabana look tired with the dried up plants and sand all over, it will look great with little tidy up and regrow some plants. Overall I like Novotel Benoa and I would love to be back when I'm in Bali again!

Reviewed October 21, 2011

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9.0
Exceptional
Ricardo from Indonesia
Solo traveler
Tropical Terrace 2 Single Beds Beach Wing
Stayed 2 nights in November 2011

Nice hotel with villas for rent”

Nice rooms

This hotel is located in Tanjung Benoa, which is famous for its water sports activities. The area is also very close to Nusa Dua, which is famous for its big five star hotels and resorts. This hotel has several room types, which include standard rooms, semi-villa rooms (my own definition), and villas with private pool. I would recommend the villas with private pools for couples (especially during honeymoon) and families. Breakfast has nice varieties and good taste. Swimming pool is a little bit on the smaller side. Beach is located right next to the pool area.

Reviewed November 17, 2011

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