Lovely hotel, with excellent service”

i loved my stay at khaolak merlin resort and would come back and stay if i ever get another opportunity. it was easy to find, the staff were all positive and friendly and welcoming and accommodating, which was just lovely. i loved the way the resort was in blocks which were easy to navigate and focusing towards the various pools, which were surrounded by lovely mature trees and birds, lizards, and squirrels. the pools each offered a different attmosphere, some with waterfalls, some with jets, some with rocks, some with bridges, all unique. the beach was incredible for walking and splashing. we enjoyed a massage while listening to the waves on the beach, and the sea breeze. the breakfast and lunch restaurant was lovely down by the beach, and the lounge upstairs with wifi was very welcoming and comfortable to socialize in. the beach chairs on the grass by the beach was lovely because of the grass, the shade, and the view. all in all..... wonderful, and i will recommend your resort to my friends!!!

Luxurious stay right from the start. ”

We arrived late as the aircraft broke down and we had to be rescheduled nearly two hours. Arriving in the dark by car was daunting but the Merlin is well signposted from Phuket Airport. We were welcomed in the lobby and a drink and cool towel were just the right thing after our hour plus drive. Our room was to a very high standard and clean. It was clear after the first nih\ght that my wife was not handling the 17 steps to the second floor well, so we asked for a room change to a ground floor unit. We were offered two immediately and assisted to move across. In all we stayed for five nights and found the service and breaksfast great. We had a car but there was ample SongTheow transport to Khaolak if you needed it. There are restuarants and shops, minimart nearby. We tried a first for us... late night room service and it was prompt and delicious.

One of our favorites”

We loved the Khao Lak Merlin. We visited during the low season and they were repairing one of the pools but we had two more to choose from so it was no problem. Our rooms were great!! Nice, spacious, and great bathrooms. If you are looking for a quite place to get away from it all, please book the Merlin during the low season. It was ideal for a relaxing getaway. However, being away from it all, it was not as easy to get in to town for a variety of food options and shopping. The village area is several miles from the hotel. Still, we loved the hotel and had a wonderful stay.

Nice clean hotel”

Just returned from a long weekend at the Khaolak Merlin Resort with very mixed feelings, on arrival we were very impressed by the quick friendly service by the front desk staff that checked us in. We were given an upgrade to a deluxe room which yes very spacious and clean with a beautiful bathroom. Throughout the weekend we really enjoyed the food, drink and service on offer until we received a message to go to reception to see the manager who then proceeded to inform us that we had more drink in our room mini bar than was there the day before therefore we must of stolen it from another room! This manager was very rude, abrupt and unprofessional. Although we were very unhappy and upset by this situation and the way the manager had treated us we continued to enjoy our holiday. We used the hotel taxi service to go to Phuket for the evening, the driver was really good he waited for us until 11.30pm and drove very safe. When it came to checking out yesterday we settled our room charges bill after breakfast although we stayed at the hotel until we left for the airport at 7pm, before departing we were confronted by the front desk supervisor who was extremely rude and aggressive towards us. She was shouting at my because she said we did not pay our bill despite the fact I had the receipt include my credit card receipt which clearly stated everything had been paid for. This hotel is really nice and enjoyable place but unfortunately the management really let it down, after a lovely stay we left with a very bitter taste! Would not go back here again purely for this reason, very disappointed.

Love it, would come back again!”

Taking a break from work, my family and I had a great weekend at Khaolak Merlin Resort. The room where we stayed has great ocean and pool view. I can see from the balcony my daughter enjoying herself with young children friend playing at the pool. And I have a relaxing and peaceful time either doing nothing or some reading. I would come back again for a longer stay.

Luxury at a cut-rate price”

The Merlin is a luxury resort, and it feels like it. The resort gets all the big things right: the accommodation, the service, the food, the landscaped grounds, the beautiful pools (they really are creatively designed). If you just want to relax by the water, this is the place for you. In addition, the nearby village and family-run restaurants on the beach provide wonderful eating-out options, and mean that you don't feel trapped into buying resort-priced meals.

A Delightful Stay ”

I have been a frequent visitor to Thailand for over 25 years and have sampled almost every resort area. Merlin was one of the best, comparing very favorably to the more expensive Anantara in Hua Hien, whose layout it resembles. The hotel is very well managed. This is reflected in their dining facilities. At every meal the restaurant manager was on site monitoring and supervising, and the chef as well, checking that the buffet platters were full and well presented. I was very impressed.

Good place for a family ”

I think in general, this is defenitely one of the most relaxing hotel in khaolak. The room itself is spacious and the service is quite decent. Foods are also better than some other hotels around that i've been stayed. Overall i would give 4 stars for them.

merlin khao lak review”

Stayed here for 3 nights as I wanted to be close to the similan islands for a day trip. Great hotel, great location, excellent big clean pools. There is not much to do at night in khao lak but there are some nice quiet restaurants in town. The room and hotel was excellent. I would definitely recommend a day trip to similan islands.

Very Quiet and relaxing”

This was our first stop on our trip and stayed at the Khoa Lak Merlin for 5 nights. The staff were so polite and very afficient. Khoa Lak is a very quiet area and there isnt much to do but we were away of that and loved Khoa Lak as a chance to wind down and begin our holiday. We had massages at the spa and beers on the beach and by the pool. Because we went in the low season the was hardly anyone staying here which was great. It felt like we had the place to ourselves...so service was very prompt. The food was very cheap and really nice...i had the best Phad Thai wrap in egg and was only about 5 dollars. Great start to our thailand experience.

Pleasant Stay”

We stayed for 10 days in the low season,so the resort was not crowded at all,which was great.The staff were very attentive and friendly,we managed to have some great conversations about each other's lives and so on.The facilities are well spread out and cater to all age groups.We particularly enjoyed having the beach frontage with the loungers on the grass looking out to sea and the pool complexes as a backup when we tired of the surf.The food was great and not overly expensive for an establishment of this type,so we ate in the resort a lot of the time and really enjoyed the surroundings.Creative rotation of a number of the breakfast dishes was a bonus as the next place we stayed after here was same-same every day and not as nice.Our congratulations to all the catering staff.Would stay here again.Not too far to pop over the hill to Kaoh Lak town for a change of scenery.You can hire a scooter for BHT200/day just outside the resort.All-in-all a very pleasant stay.

Quiet Getaway”

I stayed for a week for a post surgery recovery time. The hotel was quiet and clean, the service was good, and the staff helpful. The grounds were lush and there was not a bug problem. There is plenty of seating by the pools or near the beach (although chairs cannot be brought in the sand). The beach is clean and swimming was good all day. The water was quite warm. Some of the hotel lounges were closed due to the decreased number of visitors and the only option for lunch was the pool/beach cafe. The main drawback is the hotel is very isolated with no other options for food or shopping within walking distance. You need to take a taxi into Khao Lak city for any other options.

Relaxing vacation with kids”

We stayed at Merlin Resort for almost 2 weeks. Location at the beach is very nice. we had a bigger room with a balcony on the higher floor, that worked out great for us, since there are mosquitos on the lower levels.Staff was very nice and taking a good care of us. Used also spa services, that were excellent.

My daughter was very enjoyable here”

it is very nice and beautiful hotel, located with the beach front. my daughter was very enjoyable with swimming pools, kid club. good atmosphere. good for relexing with family, spending time together. the room was also clean and good. the staff were helpful. this resort is highly reccommended.

Broken staff for a reason ”

My stay was great. But the staff is burnt out with rude tourists. As I interacted with staff soon I realized that they were broken and impatient with rude Europeans. They soon warmed up to us as we spoken broken Thai to them. Soon their smiles and helpfulness emerged and they were so helpful and pleasant. More people staying here should show respect to the staff and not think they as servants but equals their holiday would be for sure more pleasant. May be a Canadian thing. All in all a great place to stay. Food was great. Prices fair. Wonderful clean beach. Pay for what you get.

First time in Khao Lak”

The resort is well displayed and located with the beach front. We did enjoyed our stay there and the staffs are very friendly and helpful. The breakfast offers a lot of choices to pick. The spa is also worth a visit. The view from our room is super. We would recommend this resort to our friends.

Slick holiday resort”

Staff is lovely, in particular bell-staff and restaurant/room service, pool-scape of the hotel is lovely and well laid-out. Beach is a definite plus. The variety at breakfast is wonderful, but there is a lack of variety in the general a-la-carte menu for lunch as well as for dinner.

A Top Resort”

I'm surprised this resort isn't raved about more. Certainly exceeded our expectations and is beautifully appointed. Surprisingly low rates considering the work that has gone into the resort.

Khao Lak Merlin, Excellent Value.”

Use the local mini mart for your laundry. Great service at a fraction of the hotel price.Our children were never bored. The many pools and beach walks had them tired by days end.The food is great and the service excellent.The spa facilities and gym are superb.

Lovely hotel but very very far from everything”

this is a lovely hotel but make sure your happy to eat all your meals in the hotel. there is nothing for miles around except for 3 restaurants that only open in high season. to get a taxi into khao lak is very expensive and sometimes not even available. lovely hotel if you plan to stay only at the hotel.