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Exterior view, Authent Hotel Otaru in Otaru
Double Non Smoking - Room plan, Authent Hotel Otaru in Otaru
a tall building with a clock on the top of it, Authent Hotel Otaru in Otaru
Lobby, Authent Hotel Otaru in Otaru
Lobby, Authent Hotel Otaru in Otaru
a white refrigerator sitting on top of a floor, Authent Hotel Otaru in Otaru
a white toilet sitting next to a white sink, Authent Hotel Otaru in Otaru

Removed from saved list

8.4

Excellent

1,521 reviews

1,521 reviews

Housekeeping39
Shops6
Breakfast5
See map
See map

8.7

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
Former Mukai Gofukuya Warehouse

70 m

Otaru Amato

70 m

Sun Mall Ichibangai

80 m

Otaru Kimono Rental

100 m

Takuboku Ishikawa's Tanka Inscriptions

100 m

Popular landmarks
The Site of Temiya Line

300 m

JR Otaru Station

350 m

Sankaku Market

400 m

Otaru Denuki Koji

430 m

Otaru Orgel Museum 2nd Building Antique

940 m

Closest landmarks
Cocokara Fine

120 m

Hokkaido Bank Head Office

250 m

Mitsuyama Hospital

250 m

Times24

280 m

Masa Zushi Otaru

290 m

Authent Hotel Otaru

2-15-1, Inaho, Otaru-city,, Otaru, Otaru, Japan, 047-0032 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Otaru, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous JR Otaru Station. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Located in heart of Otaru

Front desk [24-hour]

400 meters to public transportation

Inside city center

170 meters to Otaru Miyakodori Shopping District

Hygiene Plus

Wellness

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Luggage storage

Spa

Hot tub

Cash withdrawal

Sauna

Your dates are popular among travelersUsers are booking a place in Otaru every 5 minutes on Agoda.com
Value for money8.3
Distance to city center0.1 km
Location rating8.7
Nearest airportOkadama Airport (OKD)
Distance to airport32.6 km

Rooms available at Authent Hotel Otaru

Excellent
Room comfort & quality

8.3

Deluxe Twin - Non-Smoking
...
  • Room size: 37 m²/398 ft²
  • City view
  • 2 semi double beds
Enter dates to see prices
Double Non Smoking
...
  • Room size: 18 m²/194 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Twin Non Smoking
...
  • Room size: 27 m²/291 ft²
  • City view
  • 2 semi double beds
Enter dates to see prices
Triple Non Smoking
...
  • Room size: 27 m²/291 ft²
  • City view
  • 2 semi double beds and 1 si...
Enter dates to see prices
Twin Room - Single Use, Non-Smoking
...
  • Room size: 27 m²/291 ft²
  • City view
  • 2 semi double beds
Enter dates to see prices
Semi Double Room for 1 Person - Non-Smoking
...
  • Room size: 18 m²/194 ft²
  • City view
  • 1 semi double bed
Enter dates to see prices
Deluxe Room - Twin
...
  • Room size: 37 m²/398 ft²
  • Non-smoking
  • 2 semi double beds
Enter dates to see prices
Deluxe Room - Twin
...
  • Room size: 37 m²/398 ft²
  • Non-smoking
  • 2 semi double beds
Enter dates to see prices
Quad Room (Western-style Room or Japanese-style Room)
...
  • Room size: 36 m²/388 ft²
  • Non-smoking
Enter dates to see prices
Room
...
  • Room size: 18 m²/194 ft²
  • Non-smoking
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Authent Hotel Otaru?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Authent Hotel Otaru?

For those who wish to drive their own cars, Authent Hotel Otaru has a car park right on site for maximum convenience. Parking is available for a fee of 1000 JPY per day.

Is breakfast offered at Authent Hotel Otaru?

Wake up to a great buffet breakfast at Authent Hotel Otaru. Western breakfast is available for guests. There's an additional charge of 2550 JPY for adults and 2550 JPY for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Authent Hotel Otaru?

Authent Hotel Otaru features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. Western cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

Can special events be hosted at Authent Hotel Otaru?

You may choose an indoor venue for your special gathering. Large events and gatherings such as private events can be hosted at Authent Hotel Otaru. Small or intimate events like birthday parties and graduation parties can also be accomodated. In-house catering service is offered to help your event go smoothly.

Can business events be hosted at Authent Hotel Otaru?

The 3 venues can accommodate up to 70 people.

What is the smoking policy at Authent Hotel Otaru?

Authent Hotel Otaru does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Authent Hotel Otaru?

The closest train, metro, or bus station is Otaru Train Station, 370 m away from Authent Hotel Otaru.

What restaurants are nearby Authent Hotel Otaru?

Authent Hotel Otaru’s neighborhood is Otaru which includes popular restaurants such as Uomasa, Kitaichi Hall and Ramen Tokaiya.

What popular shopping places are close to Authent Hotel Otaru?

Located in the Otaru area, Authent Hotel Otaru is close to great shopping choices like Sankaku Market, Kitaichi Outlet and Wing Bay Otaru.

What are popular attractions near Authent Hotel Otaru?

Authent Hotel Otaru’s location in the Otaru neighborhood makes it close to famous attractions including JR Otaru Station, The Site of Temiya Line and Otaru Aquarium.

What popular beaches are close to Authent Hotel Otaru?

Authent Hotel Otaru’s Otaru neighborhood also includes Otaru Dream Beach, Otamoi Beach and Zenibako Beach.

What popular natural sightseeing spots are close to Authent Hotel Otaru?

Authent Hotel Otaru is located within Otaru, which makes it conveniently close to natural sights including Mt.Tengu, Blue Cave and Snow Cruise Onze.

See map

Explore the neighborhood

What people love about Authent Hotel Otaru

  • 9.6

    Exceptional
    Staff 

    "Hotel is clean, staffs are kind."

    Hee

    |

    December 20, 2022

  • 9.6

    Exceptional
    Cleanliness

    "Hotel room is clean and nice."

    Fiona

    |

    February 4, 2020

  • 9.5

    Exceptional
    Location

    "Very good location (just 4 min walk to Otaru Canal) and to various attractions."

    Yeng

    |

    December 25, 2022

Property ranking|Compared to 148 Otaru properties
See all rankings
Cheapest price score
Cleanliness score
8.8/10
Location score
8.7/10
Room comfort score
8.3/10
Better than
96
%
of Otaru properties
Better than
87
%
of Otaru properties
Better than
86
%
of Otaru properties
Better than
86
%
of Otaru properties
Overall rating:

8.5

Excellent
1,351 reviews
Cleanliness
8.8
Facilities
8.1
Location
8.7
Read all reviews >
What travelers say they love:
The room is clean and the bed is very comfortable.
Cho from Singapore
Group
More about Authent Hotel Otaru

More about Authent Hotel Otaru

Authent Hotel Otaru

You'll love the exceptional convenience during your stay at Authent Hotel Otaru, located right in the heart of the city center, with an easy access to everything in Otaru. The true local flavors and culture of Otaru are yours with a stay at Authent Hotel Otaru, located just 350 m from the famous JR Otaru Station.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by Authent Hotel Otaru. Stay connected throughout your stay with free internet access provided. Parking is provided for guests by the hotel. You'll have no problem planning out your days and transportation needs with front desk services including luggage storage and safety deposit boxes.
The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Authent Hotel Otaru. In-room conveniences such as room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking.
Smoking may only take place in restricted designated areas.
Rooms at Authent Hotel Otaru are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. You may be assured to know that a refrigerator, a coffee or tea maker, bottled water and instant coffee are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at Authent Hotel Otaru, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
If you like to eat in the privacy of your room, Authent Hotel Otaru can arrange to have groceries delivered to your doorstep.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, Authent Hotel Otaru has a range of activities that will meet your needs. Your winter escape is made perfect with ski slopes provided. Warm up at the end of the day with a visit to the massage, hot tub and spa. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Around the property

Venture outside the hotel and explore Otaru. Your journey through Otaru can be completed with a short shopping stop at Sankaku Market located 400 m away.


Reasons to stay here

Spend less here on rooms than you would at 95% of other accommodations in the city.
This hotel's facilities score higher than 86% of accommodations in the city.
Travelers keen on cleanliness will enjoy staying here, where cleanliness scores higher than 87% of other options in the city.

Show less

Amenities and facilities

Excellent
Facilities

8.1

Most talked about facilities

Housekeeping

37 mentions

Breakfast

11 mentions

Car Park

6 mentions

Internet

3 mentions

Languages spoken
  • English
  • Japanese
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Hot tub
  • Massage
  • Sauna
  • Skiing
  • Spa
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Coffee shop
  • Grocery delivery
  • Kitchen
  • Restaurants
  • Room service
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
For the kids
  • Family room
  • Kids meal
Access
  • CCTV in common areas
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Car park [charges apply]
  • Car park [on-site]
Available in all rooms
  • Air conditioning
  • Bathtub
  • Free bottled water
  • Hair dryer
  • Non-smoking
  • Refrigerator
  • Towels

Food and dining

Breakfast options
  • Asian
Restaurants on site
和食 入舟
  • Cuisine: Japanese
メインレストラン カサブランカ
  • Cuisine: European

Location

2-15-1, Inaho, Otaru-city,, Otaru, Otaru, Japan, 047-0032
Excellent
Location

8.7

Airports
  • Okadama Airport (OKD)
    32.6 km 56 min drive
  • New Chitose Airport (CTS)
    72.7 km 1.1 hour drive
Public transportation
  • Otaru Train Station
    380 m
  • Otaru
    380 m
Hospital or clinic
  • Cocokara Fine
    120 m
Shopping
  • Sankaku Market
    400 m
Convenience store
  • Lawson
    80 m
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Otaru Miyakodori Shopping District
    160 m
  • Otaru Museum, Bank of Japan
    200 m
  • The Site of Temiya Line
    300 m
  • JR Otaru Station
    350 m
  • Sankaku Market
    400 m
  • Otaru Denuki Koji
    430 m
  • Otaru Orgel Museum 2nd Building Antique
    940 m
  • Marchen Intersection
    990 m
  • Mt.Tengu
    3.4 km
  • Otaru Aquarium
    4.7 km
Nearby landmarks
  • Former Mukai Gofukuya Warehouse
    70 m
  • Otaru Amato
    70 m
  • Sun Mall Ichibangai
    80 m
  • Otaru Kimono Rental
    100 m
  • Takuboku Ishikawa's Tanka Inscriptions
    100 m
  • Cocokara Fine
    120 m
  • Otaru Miyakodori Shopping District
    160 m
  • Old Ironai Station
    170 m
  • Cocomi
    170 m
  • Otaru Museum, Bank of Japan
    200 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Extra fees as mentioned will be collected at the property.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until11:00
Getting around
  • Distance from city center0.1 km
  • Travel time to airport (minutes)90
Extras
  • Breakfast charge (unless included in room price)2550 JPY
The property
  • Number of bars/lounges2
  • Number of floors11
  • Number of restaurants3
  • Number of rooms 195
  • Room voltage100
  • Year property opened1998
  • Most recent renovation2014
Parking
  • Daily parking fee1000 JPY

Reviews of Authent Hotel Otaru from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness8.8
Facilities8.1
Location8.7
Room comfort and quality8.3
Service8.8
Value for money8.3
High score for Otaru
Rating
9+ Exceptional (263)
8-9 Excellent (149)
7-8 Very Good (189)
6-7 Good (47)
<6 Below Expectation (32)
Time of the year
Mar - May (74)
Jun - Aug (157)
Sep - Nov (159)
Dec - Feb (290)
All guests (1,351)
All room types
All languages

Show reviews that mention 

Showing 680 verified guest comments
12345
10.0
Exceptional
Terri from United States
Couple
Twin Non Smoking
Stayed 3 nights in February 2019

Good value, I would stay there again”

Clean room, great western style with sufficient space to comfortably move around. The bathroom had good counter space for toiletries. The shower water pressure was fantastic. The staff was always pleasant and helpful. The hotel is attached to a covered mall area with shops and restaurants. The walk to the canal was about 5 to 10 minutes away. Great place to stay!

Reviewed February 11, 2019

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Dear Terri, Thank you for the detailed review and we are glad that you enjoyed your stay with us. We are looking forward to welcoming you here again on your next visit to Otaru. Thank you

Responded February 14, 2019
Authent Hotel Otaru
10.0
Exceptional
Raymond from Brunei Darussalam
Couple
Stayed 1 night in December 2018

Exceptional”

Location is excellent. It's located close to JR station, Otaru Canal and Sakaimachidori. Room is clean, spacious, comfortable and new. Hotel staffs are friendly and their hospitality is definitely top notch. Definitely a hotel to consider for a comfortable and convenience stay.

Reviewed January 01, 2019

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Dear Raymond, Thank you for your review. We are very happy to know that our staff and services were to your expectations. We would like to take this opportunity to apologize to you on the confusion occurred during check in. We had refer this matter to Reservation for immediate action and improvement. We are looking forward to serving you again in the near future. Thank you

Responded January 02, 2019
Authent Hotel Otaru
10.0
Exceptional
TAN from Malaysia
Solo traveler
Double Non Smoking
Stayed 2 nights in June 2019

This hotel is clean, pleasant & comfortable and it’s a great place to stay! ”

Very convenient & near JR terminal & the fish market! Walking distance to The beautiful Otaru Canal & the Sakaimachidori Shopping street.

Reviewed June 24, 2019

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Dear Tan, It was our pleasure to serve you on this stay. We are glad that our hotel were to your expectation. We are looking forward to serving you again on your next visit here.

Responded June 25, 2019
Authent Hotel Otaru
9.6
Exceptional
Marcus from United States
Couple
Twin Non Smoking
Stayed 3 nights in November 2019

Very Comfortable Stay at Authent Otaru”

Excellent location, very close to almost everything in Otaru including Otaru Canal, Otaru Station and Sakaimachi Dori. Authent's staff were very friendly and helpful, and I mean all of them, from housekeeping, restaurant, front desk and concierge. So, thank you very much for that. Room was very comfortable and we can control the temperature. Another thing that we like about the location is that when raining or snowing, we only have to walk from station to the entrance of the covered shopping street (Miyako-dori). We won't get too wet to get to the hotel. Thank you very much again Authent staff for the fantastic service.

Reviewed December 03, 2019

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Thank you very much for staying at our hotel. I heard that you were satisfied, so we are very pleased. We will continue to promote better service in the future. I'm looking forward to seeing you again.

Responded December 11, 2019
Authent Hotel Otaru
9.6
Exceptional
Supanita from Thailand
Family with young children
Double Non Smoking
Stayed 2 nights in February 2020

nice hotel good location ”

The hotel is not new judging from the key to the room. I think the hotel is in the business for a very long time. Although,what I have mention the hotel room is really nice the buffet room on the top floor has a perfect view of the city and the location is super near to the main city center where you need to visit Otaru Highly recommend. very perfect for me and my family with kid due to near by there is a public area or little park that the community make a snow slope for the children to enjoy for free, which is a lot of fun. ( I visit during March : Snow season)

Reviewed August 30, 2020

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この度はオーセントホテル小樽へご宿泊頂き誠に有難うございます。 当ホテルは今年22年を迎えました。 新しくはありませんが、お客様が快適に過ごせるよう努めております。 また、小樽駅から徒歩約10分、小樽運河や観光地までも徒歩圏内でございます。 便利な立地です。 是非、またのお越しをスタッフ一同お待ちしております。

Responded August 31, 2020
Authent Hotel Otaru
10.0
Exceptional
Shota from Japan
Business traveler
Double Non Smoking
Stayed 1 night in March 2019

Great hospitality! This isOMOTENASHI!!”

All I wanna tell you is the title is true. Nice location, great services of staff, low price. One of the best hotel in Hokkaido.

Reviewed March 27, 2019

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Dear Shota, Thank you for your review. It's was our pleasure to serve you and we are glad that you enjoyed your stay. We will continue to provide better services to all guests and looking forward to serving you again on your next visit to Otaru. Thank you

Responded March 28, 2019
Authent Hotel Otaru
9.6
Exceptional
makoto from United States
Solo traveler
Stayed 5 nights in February 2019

Good location, great hotel crew, would stay there again.”

Clean and the location is great! Around 5 minutes to train and bus station, and close to shops, restaurant, Lawson. The hotel staff was nice as well, would stay there again. Make sure to check out their bakery on the ground level they have freshly baked bread and pastries as well!

Reviewed February 24, 2019

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Dear makoto, Thank you for your review. We are glad that our services were to your expectations. We are looking forward to serving you again on your next visit here.

Responded February 25, 2019
Authent Hotel Otaru
9.2
Exceptional
Hui from Malaysia
Group
Double Non Smoking
Stayed 2 nights in June 2019

Exceptional”

The price of this hotel is very reasonable when I booked it. Although the room is small, it has everything u needed in a room. Room is sparkling clean. Love their Panasonic ion hair dryer. Hotel staffs are very polite. No problem with English communication. Parking is 1000 yen per day. If u want cheaper parking, there are plenty of car parks available behind the hotel street. Price are clearly indicated at those car park open air entrance. Lots of eateries around the hotel. Overall, enjoy my stay.

Reviewed June 27, 2019

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Dear Hui, Thank you for your review and comment. We are glad that our services were to your expectations. We are looking forward to welcoming you here again on your next stay with us.

Responded July 01, 2019
Authent Hotel Otaru
9.6
Exceptional
Fiona from Singapore
Family with young children
Double Non Smoking
Stayed 1 night in February 2020

Nice and clean hotel ”

Reasonable price. Hotel room is clean and nice. Quite near the Otaru Train Station.

Reviewed February 04, 2020

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Thank you for staying and reviewing us and we appreciate your feedback. We are glad to hear that you have enjoyed staying with us. We are very much looking forward to welcoming you again.

Responded February 11, 2020
Authent Hotel Otaru
9.2
Exceptional
eunhoo from South Korea
Couple
Double Non Smoking
Stayed 1 night in May 2019

Nice hotel”

Authent hotel otaru is located near key spots of Otaru. It is like 10 min walk from the station. Very nice, friendly staff. The hotel is quite old but the price is really affordable so it is not a problem. Breakfast was real good. There are two types of breakfast offered, and I chose the western type. Nice&fresh ingredients all fetched from Hokkaido. Bread and dairy was good. The bar at the top of the hotel was not bad. Cozy atmosphere. Overall I want to visit again someday.

Reviewed June 03, 2019

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Dear eunhoo, Thank you for your comment and feedback. We are glad that you enjoyed your stay with us. We really looking forward to welcome you back here again for your 2nd visit with us. Thank you

Responded June 07, 2019
Authent Hotel Otaru
9.2
Exceptional
Cristina from Philippines
Group
Triple Non Smoking
Stayed 1 night in February 2019

Great Little Hotel”

The location was excellent, easily accessible from the train station. It is located directly beside a Shotengai, near a bakery and a big Japanese drugstore. We walked to all the sights in Otaru. Breakfast was great. Beds were comfortable. Will recommend this to anyone who comes to Otaru.

Reviewed February 24, 2019

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Dear Cristina, Thank you for taking time to give your review. We are glad that you enjoyed your stay with us. We are looking forward to seeing you here again on your next visit to Otaru.

Responded February 25, 2019
Authent Hotel Otaru
9.6
Exceptional
Siew
Family with young children
Triple Non Smoking
Stayed 1 night in June 2019

Nice clean room. Big bath tub. ”

2 double and 1 single bed, spacious enough for my family.

Reviewed June 09, 2019

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Dear Siew, Thank you for your review. We are glad that you enjoyed your stay with us. We look forward to serving you again on your next visit here.

Responded June 15, 2019
Authent Hotel Otaru
9.2
Exceptional
Willy from Singapore
Group
Double Non Smoking
Stayed 2 nights in June 2019

Pleasant ”

- Pleasant stay with the hotel as the hotel staffs were very friendly and attentive. - Great location. Walking distance to all the tourist destination in Otaru. - Water is drinkable - Nice view of the port from the room - Overall great stay

Reviewed June 23, 2019

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Dear Willy, Thank you for your feedback and comment. We are glad that our staff were at your service and you had a pleasant stay with us here. We look forward to welcoming you back here on your next stay with us.

Responded June 25, 2019
Authent Hotel Otaru
9.2
Exceptional
catherine from Australia
Couple
Stayed 1 night in October 2019

A good night’s sleep”

We had a very restful night during our overnight stay at Otaru. The room was light & airy with a good view of the town. The staff were very helpful & let us check in early. We also enjoyed a delicious lunch.

Reviewed October 10, 2019

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この度はオーセントホテル小樽にご宿泊頂き誠に有難うございます。 快適にお過ごし頂けた様でご安心致しました。 また、小樽にお越しの際は、スタッフ一同お待ちしております。

Responded October 31, 2019
Authent Hotel Otaru
9.6
Exceptional
Viona from United Kingdom
Group
Triple Non Smoking
Stayed 1 night in July 2019

Exceptional”

Small room, only add one more bed in a double room for triple room rate. Clean and nice services.

Reviewed July 10, 2019

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8.8
Excellent
Cho from Singapore
Group
Triple Non Smoking
Stayed 1 night in September 2019

Good staff service and good location”

The room is clean and the bed is very comfortable. The staff is friendly and helpful to bring luggage to our rooms. The hotel allow car parking at the hotel after check-out time with a fee of 100yen/30 mins, which is cheaper than outside parking. It walking distance to the famous Sankaku Market and the canal.

Reviewed September 16, 2019

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この度はオーセントホテル小樽をご利用頂き誠に有難うございます。 当ホテルは駅から歩いて10分程にあり、観光にも便利でございます。 またのお越しをお待ちしております。

Responded September 20, 2019
Authent Hotel Otaru
9.6
Exceptional
SUET from Hong Kong SAR, China
Family with teens
Triple Non Smoking
Stayed 2 nights in December 2018

Good Hotel”

Great location, easy to go Otaru Canal, near JR, with small Onsen.

Reviewed January 08, 2019

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Dear SUET, Thank you for your review and we are glad that you found our hotel to your convenient. We are looking forward to seeing you here again on your next visit.

Responded January 09, 2019
Authent Hotel Otaru
9.6
Exceptional
Leong from Singapore
Couple
Double Non Smoking
Stayed 2 nights in June 2019

Exceptional”

Good location. Near bus stop and Lawson.

Reviewed June 16, 2019

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Dear Leong, Thank you for your comment. We are glad that you enjoyed your stay with us. We are looking forward to seeing you here again on your next visit.

Responded June 23, 2019
Authent Hotel Otaru
10.0
Exceptional
JIALING from Taiwan
Group
Triple Non Smoking
Stayed 1 night in January 2019

Exceptional”

good location

Reviewed January 15, 2019

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Dear JIALING, Thank you for your review. We are happy that you enjoyed your stay with us. We look forward to seeing you here again on your next visit to Otaru. 謝謝

Responded January 15, 2019
Authent Hotel Otaru
9.2
Exceptional
KOON from Macau SAR, China
Family with young children
Triple Non Smoking
Stayed 1 night in July 2019

Good location. Very convenient for shopping ”

Staff are polite and helpful. Excellent stay.

Reviewed July 19, 2019

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