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Banyan Tree Kuala Lumpur
Banyan Tree Kuala Lumpur
Banyan Tree Kuala Lumpur
Banyan Tree Kuala Lumpur
Banyan Tree Kuala Lumpur
Banyan Tree Kuala Lumpur
Banyan Tree Kuala Lumpur

Removed from saved list

9.2

Exceptional

2,036 reviews

2,036 reviews

View80
Breakfast34
Housekeeping29
See map

9.7

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Pavillion Mall

150 m

Pavilion Kuala Lumpur

180 m

Seri Melayu

210 m

Top Room@Top Hat

240 m

Marvel Studios Ten Years of Heroes Malaysia

240 m

Popular landmarks
KLCC - Bukit Bintang Pedestrian Walkway

330 m

Aquaria KLCC

360 m

KLCC Park

580 m

Jalan Alor

600 m

Petronas Twin Towers

830 m

Closest landmarks
Fuze Club Kuala Lumpur

70 m

Pro Heal Dental

160 m

Embassy of the Philippines

170 m

California Fitness

260 m

Art Seni

320 m

Banyan Tree Kuala Lumpur

Jalan Conlay, KLCC, Kuala Lumpur, Malaysia, 50450 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in KLCC, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Petronas Twin Towers. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

Located in heart of Kuala Lumpur

Check-in [24-hour]

Excellent room comfort & quality

Airport transport

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Transport to airport

Valet parking

Complimentary WIFi in all rooms

Front desk [24-hour]

Swimming pool [indoor]

Spa

Luggage storage

Exercise area

This property is in high demand!

16 travelers have booked today.

Value for money9.0
Location rating9.7
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport18.0 km

Rooms available at Banyan Tree Kuala Lumpur

Signature Wellbeing Retreat King Room
...
  • Room size: 63 m²/678 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Sky Suite
...
  • Room size: 62 m²/667 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Sanctuary Suite
...
  • Room size: 90 m²/969 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Sky Sanctuary Suite
...
  • Room size: 116 m²/1249 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Signature Sky Retreat - King
...
  • Room size: 54 m²/581 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Banyan Tree Suite
...
  • Outdoor view
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Signature Banyan Retreat - King
...
  • Room size: 63 m²/678 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Banyan Retreat - King
...
  • Room size: 51 m²/549 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Banyan Retreat - Twin
...
  • Room size: 51 m²/549 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Signature Banyan Retreat - Twin
...
  • Room size: 63 m²/678 ft²
  • City view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Banyan Tree Kuala Lumpur?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Banyan Tree Kuala Lumpur?

Banyan Tree Kuala Lumpur is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Banyan Tree Kuala Lumpur has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Banyan Tree Kuala Lumpur?

Adults can enjoy breakfast offered with an additional charge of 120 MYR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Banyan Tree Kuala Lumpur?

Banyan Tree Kuala Lumpur features 2 on-site restaurants for your dining convenience. Breakfast is served here.

What is the closest train, metro, or bus station to Banyan Tree Kuala Lumpur?

The closest train, metro, or bus station is Raja Chulan Monorail Station, 340 m away from Banyan Tree Kuala Lumpur.

What restaurants are nearby Banyan Tree Kuala Lumpur?

Banyan Tree Kuala Lumpur’s neighborhood is KLCC which includes popular restaurants such as Altitude, Vertigo and Little Rara Thai Noodle House.

What popular shopping places are close to Banyan Tree Kuala Lumpur?

Located in the KLCC area, Banyan Tree Kuala Lumpur is close to great shopping choices like Suria KLCC, Parkson Kajang and The Weld.

What are popular attractions near Banyan Tree Kuala Lumpur?

Banyan Tree Kuala Lumpur’s location in the KLCC neighborhood makes it close to famous attractions including Petronas Twin Towers, KLCC Park and Menara Kuala Lumpur.

What popular natural sightseeing spots are close to Banyan Tree Kuala Lumpur?

Banyan Tree Kuala Lumpur is located within KLCC, which makes it conveniently close to natural sights including Jelutong Tree and Camp ground.

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Explore the neighborhood

What people love about Banyan Tree Kuala Lumpur

  • 10

    Exceptional
    Staff 

    "Very nice view and all the staff are good."

    eddie

    |

    July 21, 2022

  • 10

    Exceptional
    Cleanliness

    "Nice and clean Hotel!"

    Tang

    |

    July 20, 2022

  • 10

    Exceptional

    "Worth the money to have such fabulous hospitality and comfortable stay!"

    Janice

    |

    July 20, 2022

Property ranking|Compared to 6,793 Kuala Lumpur properties
See all rankings
Location score
9.7/10
Service score
9.5/10
Cleanliness score
9.6/10
Value for money score
9/10
Better than
99
%
of Kuala Lumpur properties
Better than
99
%
of Kuala Lumpur properties
Better than
99
%
of Kuala Lumpur properties
Better than
98
%
of Kuala Lumpur properties
Overall rating:

9.2

Exceptional
2,036 reviews
Cleanliness
9.6
Facilities
9.2
Location
9.7
Read all reviews >
What travelers say they love:
The rooms was clean and has a great view.
wei from Singapore
Couple
More about Banyan Tree Kuala Lumpur

More about Banyan Tree Kuala Lumpur

Banyan Tree Kuala Lumpur

See the best of Kuala Lumpur with a stay at Banyan Tree Kuala Lumpur, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations. Did you know? Terminal Bersepadu Selatan is just 8.0 km away, giving guests convenient access to one of the city's urban transportation options.
The facilities and services provided by Banyan Tree Kuala Lumpur ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi services to help you find what you want in Kuala Lumpur.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay.
Experience high-quality room facilities during your stay at Banyan Tree Kuala Lumpur. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms at Banyan Tree Kuala Lumpur include a separate living room, as part of the room design. Keep your entertainment options wide, even in your room, with a range of facilities, including television available in select rooms.
The hotel also provides guests with a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
To fill your days, be sure to check out the fantastic facilities offered at Banyan Tree Kuala Lumpur. Pamper and indulge yourself with a visit to the massage and spa. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy.
Souvenir shopping for yourself or those back home takes no time at all at the souvenir shops.


Around the property

Visit the sights and local attractions of Kuala Lumpur during your stay at the hotel. Pose in front of Menara Kuala Lumpur located 1.1 km away, and you can always show your friends the time you went to Kuala Lumpur.


Reasons to stay here

This hotel stands above the rest with a cleanliness score that beats 99% of accommodations in the city.
This hotel scores higher than 99% of accommodations in the city for its location.
This hotel stands out for its staff and service, scoring higher than 99% of the city's accommodation.

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Amenities and facilities
Exceptional
Facilities

9.2

Most talked about facilities

Breakfast

7 mentions

View

5 mentions

Swimming Pool

4 mentions

Housekeeping

4 mentions

Languages spoken

  • English
  • Arabic
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Dutch
  • Italian
  • Japanese
  • Malay
  • Swedish
  • Tamil

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Massage
  • On-site entertainment
  • Pool with view
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Currency conversion service
  • Daily cleaning
  • Doorman
  • Dry cleaning
  • Elevator
  • Gift/souvenir shop
  • Grooming service
  • Hair salon
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Taxi service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Additional toilet
  • Alarm clock
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Closet
  • Clothes rack
  • Coffee/tea machine
  • Complimentary coffee (instant)
  • Complimentary drinking water
  • Desk
  • Dressing room
  • Free tea
  • Hair dryer
  • High floor
  • Iron and ironing board
  • Laptop safe box
  • Linens
  • Lock box in room
  • Mini bar
  • Mirror
  • Non-smoking
  • Phone
  • Pool facilities
  • Private bathroom
  • Safety/security feature
  • Scale
  • Separate shower/bathtub
  • Shower
  • Slippers
  • Smoke alarm
  • Socket near the bed
  • Soundproofing
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Trash cans
  • TV [flat screen]
  • Wake up call
  • Walk-in shower
  • Wi-Fi
  • Wi-Fi [complimentary]
  • Window
  • Wine glasses
  • Wooden/parqueted flooring
Food and dining
Restaurants on site

Vertigo

  • Cuisine: International
  • Menu: A-la-carte

Horizon Grill

  • Cuisine: Steakhouse
  • Menu: A-la-carte

Altitude

  • Menu: A-la-carte

Bake by Banyan Tree

  • Cuisine: French
  • Menu: A-la-carte
Location
Jalan Conlay, KLCC, Kuala Lumpur, Malaysia, 50450
Exceptional
Location

9.7

Airports

  • Sultan Abdul Aziz Shah Airport (SZB)
    18.0 km
  • Kuala Lumpur International Airport (KUL)
    45.4 km

Public transportation

  • SBK15 Muzium Negara
    290 m
  • Raja Chulan Monorail Station
    340 m

Hospital or clinic

  • Pro Heal Dental
    160 m

Shopping

  • Pavilion Kuala Lumpur
    180 m

Convenience store

  • 7 Eleven
    250 m

Cash withdrawal

  • ATM
    180 m
What's nearby

Popular landmarks

  • Pavilion Kuala Lumpur
    180 m
  • KLCC - Bukit Bintang Pedestrian Walkway
    330 m
  • Aquaria KLCC
    360 m
  • KLCC Park
    580 m
  • Jalan Alor
    600 m
  • Petronas Twin Towers
    830 m
  • Menara Kuala Lumpur
    1.1 km
  • Chinatown - Kuala Lumpur
    2.0 km
  • Central Market
    2.1 km
  • KL Bird Park
    3.0 km

Nearby landmarks

  • Fuze Club Kuala Lumpur
    70 m
  • Pavillion Mall
    150 m
  • Pro Heal Dental
    160 m
  • Embassy of the Philippines
    170 m
  • Pavilion Kuala Lumpur
    180 m
  • Seri Melayu
    210 m
  • Top Room@Top Hat
    240 m
  • Marvel Studios Ten Years of Heroes Malaysia
    240 m
  • California Fitness
    260 m
  • Craft Complex (Kompleks Budaya Kraf)
    260 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-4 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 5 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Effective from January 1st 2019, the Malaysian Government has extended the imposed smoking ban to further include hotel public areas, restaurants and guest rooms.
    In compliance with the ban, smoking is now only permitted 3 metres away from the hotel building at a designated area near the hotel’s main entrance.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Extras

  • Breakfast charge (unless included in room price)120 MYR

The property

  • Number of bars/lounges1
  • Number of restaurants2
  • Number of rooms 55
  • Year property opened2018
  • Most recent renovation2018

Reviews of Banyan Tree Kuala Lumpur from real guests

Provided by verified guests of Agoda
9.2
/
10
Cleanliness9.6
Facilities9.2
Location9.7
Service9.5
Value for money9.0
High score for Kuala Lumpur
Rating
9+ Exceptional (330)
8-9 Excellent (36)
7-8 Very Good (33)
6-7 Good (6)
<6 Below Expectation (13)
Time of the year
Mar - May (101)
Jun - Aug (71)
Sep - Nov (132)
Dec - Feb (114)
All guests (1,052)
All room types
All languages

Show reviews that mention 

Showing 418 verified guest comments
12345
10.0
Exceptional
Joanne from Malaysia
Couple
Banyan Retreat - King
Stayed 1 night in September 2021

Perfect To Rejuvenate in City”

A slight delayed during check-in but all sorted out quick because I have to booked a tea in room and I made the right decision because the view in my room is spectacular. Best room in between Banyan Retreat and Suites will be Signature Sky Retreat which gave you a KL Tower & KLCC view right in front of your bath tub/room with sunset. The room is spacious and not to mention the beautiful bath tub. Also you hardly find a bath soap which gave you a full covered bubbles in the tub like Banyan Tree. However, the room has an aroma diffuser but didn't get to try the essential oil because it's was empty but the room smell ok. I believe they are in low capacity during MCO so the room is a bit dusty but I do appreciate the care and speedy response by the front office team especially Remco (Director of Front Office Operations) who sincerely apologies to us. With his gesture and sincerity I do think they are giving the best of service to guests. It's was very warm talking to Remco. Banyan Tree Afternoon Tea is one of the best in city in terms of the taste and quality of the food. I really like the breakfast ambiance located at Horizon Grill @ 58th floor facing KLCC & KL Tower. A good varieties of breakfast menu on list, order whatever you like. They have a great taste and presentation except the dimsum but the beef is awesome although a bit heavy to have a mini steak during breakfast but it was superb. All meal was served to table following the SOP during September not sure about now. Swimming pool consider small but it's covered so not to worry if it's rain. Same goes to gym room. For shopaholic best part is you can cross to Pavilion Shopping Mall with private covered bridge. Guest parking (free) ticket to validate every time leaving the property. Overall, highly recommend. Everyone are friendly and professional. I will definitely be back for more.

Reviewed November 16, 2021

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Dear Joanne, Thank you for leaving such a wonderful review and also a generous 10-star rating during your stay at Banyan Tree Kuala Lumpur. We are happy to read that you enjoyed your Banyan Tree experience and hearing that our service was up to your expectation. Your thoughtful words will also be shared with the team particularly to Remco, which will continue to inspire and motivate them to deliver exceptional customer service. Many thanks for sharing this review in Agoda, Joanne. We are pleased to hear of your plans to return and we hope to serve you again in the near future. Best regards, Anders General Manager

Responded June 20, 2022
Banyan Tree Kuala Lumpur
10.0
Exceptional
fadzlan from Malaysia
Family with young children
Signature Sky Retreat - King
Stayed 2 nights in October 2020

Fantastic experience”

We went there to celebrate our wedding anniversary. The stay was a real pleasure. Staffs were really nice and helpful, from the conciearge, front desk, housekeeping and coffee house, all treated us really well. Special mention to Naomi the front desk staff, she even escort us to the room and showed us around the hotel facilities. Great job. No breakfast buffet during this RMCO period but it was replaced with something better; served food with scrumtious menu. We had a beef fillet steak for breakfast! The room was clean and spot on. We had a nice view of the city (KL Tower & Twin Tower!) The pool is not that big and the water is a bit cold as it is a covered pool. But its not a big deal. Kids still enjoyed it so much. Upon checkout, the bellman help us with the luggage and to our surprise he left a really nice Banyan Tree luggage tag with complimentary notes. That is something extra. Overall, it exceeds our expectation. Wont hesitate to return for sure.

Reviewed October 04, 2020

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Dear fadzlan, Thank you for your fantastic review in Agoda during your wedding anniversary stay at Banyan Tree Kuala Lumpur. We are pleased to know that our friendly staff, spacious rooms, breakfast selection facilities, and the service provided has enhanced your time with us especially Naomi. We will also definitely share your kind sentiments to the team and we are grateful of your praises. Thank you again for sharing with the travellers in Agoda, fadzlan. We are grateful of your remarks and we hope to be at your service again should your travels bring you back to Kuala Lumpur. Best regards, Anders General Manager

Responded July 26, 2021
Banyan Tree Kuala Lumpur
10.0
Exceptional
Francisco from Malaysia
Couple
Signature Banyan Retreat - Twin
Stayed 1 night in March 2020

Lovely hotel”

The hotel is just next to Pavillion shopping mall in the heart of Kuala Lumpur connected through overhead bridge, shopping was so easy. The hotel is new & clean & I just love the privacy & quietness. It was my 25th wedding anniversary & my stay was a surprise gift by my hubby. Daniel the chef from Horizon Grill was a very friendly chef. He plans & coordinate my anniversary into a memorable one , arranging the best view of KLCC & KL tower. We were surprise with complimentary wine & lovely deserts & not forgetting also our friendly En Ridzuan assisting us on our dinner. We really love the food at the Horizon Grill, the sirloin grill was the best I hv tasted. After dinner, Mr Daniel arrange the best sitting at the Vertigo bar (the highest 59 floor ) with the best view of lighted up KLCC & KL tower. It was really so beautiful.

Reviewed March 13, 2020

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Dear Francisco, We greatly enjoyed reading your review and thank you for taking the time to share your thoughts following your 25th Anniversary stay at Banyan Tree Kuala Lumpur. We are glad that you have enjoyed your stay with us and more particularly our amazing views as well as our warm hospitality. Thank you so much for mentioning Chef Daniel and Ridzuan as we are very lucky to have them in our team and we will certainly relay your appreciation. We thank you once again for providing this wonderful comment and for recommending us to the world, Francisco. The entire team is looking forward in welcoming you back for another amazing experience. Best regards, Anders General Manager

Responded April 25, 2020
Banyan Tree Kuala Lumpur
10.0
Exceptional
ABDULLAH
Family with young children
Stayed 3 nights in July 2019

This is a great and Luxurious hotel to stay”

Yes, hotel is above five stars. and is worth the price and value. I Would like recommend this property to all. I wish from General Manager to read on this assessment "Review". Hotel management is very integrated, responsive and helpful. Duty Manager, Front Office, The reception, Experience Concierge, "Joshua" and "Suria" And all the staff are very professional, cooperation and welcoming. Friendly staff in all departments. A new and modern place and wonderful smart buildings. and best "Views". Elevators, corridors, rooms, furniture, restaurant, swimming pool, facilities and the hotel's smell are very refined, high taste, cleanliness and luxury. Thank you and everyone for their kindness, dealings and communication, thanks for the hospitality, for the comfort and satisfaction, for the quality, for attention and care. So, It must be Banyan Tree KUALA LUMPUR the best hotel "always". Thanks for you very much personally and to everyone individually.

Reviewed July 27, 2019

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Dear ABDULLAH, Thank you for leaving such a wonderful review and also a generous 5-star rating of your recent stay at Banyan Tree Kuala Lumpur. We are delighted to read that you enjoyed your stay with us and we really appreciate the time you took out of your day to recognize our friendly associates especially Joshua and Suria. Rest assured, we will convey your kind words along to him as well as the entire team. It's rewarding to know that we met your expectations ABDULLAH, thank you again for choosing to stay with our urban resort and we greatly looking forward to your return in the near future. Best regards, Juan Carlos Hotel Manager

Responded August 05, 2019
Banyan Tree Kuala Lumpur
10.0
Exceptional
FARHAN from Malaysia
Solo traveler
Signature Banyan Retreat - King
Stayed 1 night in August 2020

Great facilities and service ”

I had stayed 3 Hotel before checking in to Banyan tree. From the arrival I can feel the warm welcome by the staff. All the way from the lobby to the reception area. Checking in was a breeze and soon to the room. The room is huge and clean. View from the big glass wall was something that I love. Although the floor of the room is not carpeted. Room service can be better. Dinner at the japanese restaurant also can be better. Amenities in the room is superb and have no complaint on the bed and pillow. breakfast on the other hand is so good. Good food good staff.staff.overall II'm happy staying in banyan and looking forward to be here again soon.

Reviewed August 17, 2020

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Dear FARHAN, Thank you for taking the time to post your review on your recent stay with us here at Banyan Tree Kuala Lumpur. We are happy to read that you have enjoyed your stay with us especially on our strategic location as well as the wonderful hospitality, were up to your expectation, which we take great pride in. Meanwhile, we also would like to apologize on the experience you had with our Room Service as well as our Japanese restaurant, Ebisu. Kindly rest assured it has been addressed with the team and we are working hard to improve the experience for your next visit. Thank you again for sharing your valuable feedback with us, FARHAN. We are glad that you and your family managed to enjoy the rest of your stay and we look forward to welcome you back to our urban resort for a future stay. Best regards, Anders General Manager

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Banyan Tree Kuala Lumpur
10.0
Exceptional
Daniel from United Kingdom
Couple
Banyan Retreat - King
Stayed 2 nights in June 2019

Best Hotel in KL”

Staff are fantastic - the best team I have come across in Malaysia. Rooms are beautiful, with great amenities & fantastic views. The pool area is perfect with very attentive staff. Vertigo is the best rooftop bar area in the city - the drinks are very reasonably priced as well. The staff, in my opinion, have really got the balance between always being there when needed but not over intrusive. Not a complaint but one area for improvement would be breakfast: - the fruit, cereals, cheese, cold meats selection from the cold/non-cooked section was great - the tea & coffee service is great (coffee not fantastic but definitely drinkable) - free flow prosecco available and fruit juices which was lovely - views from the restaurant are spectacular - the hot food area was underwhelming & the selection could have been better - the temperature of the hot food was cold Having recently stayed in the Four Seasons, Ritz-C and the Majestic in KL - the Banyan Tree for us was hands down the best.

Reviewed June 10, 2019

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Dear Daniel, Thank you for taking the time to post your review on your recent stay with us here at Banyan Tree Kuala Lumpur. We are happy to read that you enjoyed your Banyan Tree experience and hearing that the service from our associates, our spacious rooms, as well as the highest rooftop bar were up to your expectation, which we take great pride in. Meantime, we also appreciate your feedback on the breakfast selection. Kindly rest assured it has been addressed with the Culinary team and we are working hard to improve the breakfast experience for your next visit. Again, many thanks for sharing this wonderful review in Agoda.com. We are pleased to hear of your plans to return and we would be honoured to welcome you back to our urban resort in the near future. Best regards Juan Carlos Hotel Manager

Responded July 01, 2019
Banyan Tree Kuala Lumpur
10.0
Exceptional
Norlina from Malaysia
Couple
Banyan Retreat - King
Stayed 1 night in December 2021

The best hotel”

Nice staff... Clean and very clean... Im wait for 1 hour to check in but they provide food and drink... I need to wait due they sanitize the room and to make sure customer always happy with the room... The best hotel... And the food is so nice... Good job for their staff very2 nice to greet thier cust... Will repeat again!!! And thanks a lots give best service to me...❤️❤️

Reviewed December 16, 2021

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Dear Norlina, Thank you for sharing this amazing remark during your recent staycation in Banyan Tree Kuala Lumpur. We greatly appreciate your time and pleased to hear of your overall positive experience during your stay with us. Your thoughtful words will be shared with the team which will continue to inspire and motivate them to deliver exceptional customer service. Thank you again for recommending us to the world Norlina, and we certainly hope to welcome you again to our urban resort and we look forward to welcome you back to our resort in a not too distant future. Best regards, Anders General Manager

Responded December 17, 2021
Banyan Tree Kuala Lumpur
10.0
Exceptional
Canace from Malaysia
Couple
Stayed 2 nights in October 2021

Amazing stay at Banyan Tree KL ”

The room is spacious, clean with absolutely classy interior. There is different scent everyday with their offerings of essential oil, making our stay a truly relaxing one. The toilet is our absolute favourite too! Love the his and her sink and the vanity area. The bath tub experience is absolutely sublime with an amazing view of Kuala Lumpur! Love it! Staffs are helpful and friendly. The location is fantastic! A link bridge straight to Pavilion, the best shopping mall in KL. All in all, a truly 5 star stay !

Reviewed November 01, 2021

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Dear Canace, Thank you for taking the time to share your experience and choosing to stay with us at Banyan Tree Kuala Lumpur. We are glad that you have enjoyed your stay with us and truly appreciate your effort in taking the time out of your day and acknowledging the hospitality that you received from our associates. It is a pleasure to read that they made such a positive impact towards your experience with us and we will definitely share your kind words with them. Thank you for staying with us and for ranking us so highly, Canace, and we are looking forward to having the opportunity to welcome you back for a second visit in a not too distant future. Best regards, Anders General Manager

Responded November 03, 2021
Banyan Tree Kuala Lumpur
9.6
Exceptional
TEH from Malaysia
Couple
Signature Sky Retreat - King
Stayed 1 night in December 2021

Best Staycation for Couples in KL Ever!”

I came to Banyan Tree KL with my partner for a staycation. Upon arrival I was shocked to learn they offered to upgrade my room to Sky Suite. The room is clean, cozy and spacious with an amazing view to die for. You can see the famous KL Tower and Petronas Twin Towers from the bed room. The best features are toilet seat warmer, ceiling shower, window by the bathtub with the view of KL and i really like the aromatic incense and smell of the essential oil in the room. The staff are very polite and professional especially Mr.Frankie and the receptionist. The breakfast at Horizon Grill is one of the best with an amazing view of KL city. The swimming pool is clean and beautiful. It is such an amazing experience my expectations were blown away at Banyan Tree KL. There was one tiny hiccup, after we were cleared by the receiptionist for checkout. We were about to enter the lift to exit and suddenly a man (hotel staff) stopped us and told us the room slippers are complimentary but the bag for the slippers are not. It was a little embarassing as we had to open our bags infront of everyone just to return the empty slipper bag. I wished they would just include the cost of the slipper bag as part of the room fee as I wouldn't mind paying for since my partner loved it very much. Anyway we decided to return the slippers too as we did not have any bags for the slippers unless we place it in our suitcase which may dirty the clothes. Apart from that I would definitely visit Banyan Tree KL again.

Reviewed December 25, 2021

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Dear TEH, Thank you for choosing Banyan Tree Kuala Lumpur as your preferred choice of accommodation in Kuala Lumpur. We are very pleased to know that you enjoyed your stay with us however we also would like to apologize on the lapse of service upon your departure. Kindly rest assured, we are working hard to improve the experience in your next visit. It is an honour and delight to read your observations, TEH. Thank you again for being our guest and we look forward to welcome you back to our urban resort in a foreseeable future. Best regards, Anders General Manager

Responded December 29, 2021
Banyan Tree Kuala Lumpur
10.0
Exceptional
Tara from Malaysia
Couple
Banyan Retreat - King
Stayed 1 night in March 2021

Amazing Staycation!”

I booked the king suite for my boyfriend’s birthday weekend. We loved the whole stay! The staff were beyond helpful, decorated the room and stored the cake for us. Vertigo bar also has amazing views of KLCC which the public can access. The service was exceptional, the room was huge, clean and luxurious. The breakfast was also tasty and well organised table service with buffet options available to order. Well worth the price and very relaxing. Thank you Banyan tree- we will be back.

Reviewed March 21, 2021

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Dear Tara, Thank you for choosing Banyan Tree Kuala Lumpur as your preferred choice of accommodation for your boyfriend’s day. We love reading that you found the property to be amazing and the service met your expectations which we take great pride in. We will also share your kind sentiments with the entire team and we are grateful of your praises. We thank you once again for choosing us to be part of the celebration Tara and we hope to welcome both of you back to our urban resort in the near future for another 5-star experience. Best Regards, Anders General Manager

Responded March 22, 2021
Banyan Tree Kuala Lumpur
10.0
Exceptional
Richmond from Singapore
Couple
Signature Banyan Retreat - King
Stayed 3 nights in May 2022

great locations and service”

the breakfast options are great although I am not sure if you can request for more than one cause it does say choose one option from the list. the room service does fall short tremendously cause I was there for 3 nights and they did not seem to have refill the shampoo and shower gel at all I thought they missed it the first but it was not topped up at all throughout my entire stay. I didn't bother to ask for it to be refilled cause these things are meant to be the basic when it came to room keeping. The nice part about the rooms was that the curtains does a great job at keep the room pitch dark even in daylight, I was sound asleep at 8AM when woke up I thought it was 5AM where the sun hasn't raised but I was wrong. It was the curtain seal that got me confused. In all it was a decent stay the views are far better than that of Hilton and the others hands down. Would stay here again.

Reviewed May 16, 2022

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Dear Richmond,, Thank you for choosing Banyan Tree as your preferred venue for your stay in Kuala Lumpur. We are happy to read that you enjoyed your stay with us however we regret to learn about your experience regarding the bathroom amenities and we are working hard to improve the experience for your next visit. Thank you again for your perfect score and we hope to continue to be your preferred urban resort for many more years. Best regards, Anders General Manager

Responded May 19, 2022
Banyan Tree Kuala Lumpur
10.0
Exceptional
Khairulzaman from Malaysia
Family with teens
Signature Banyan Retreat - King
Stayed 2 nights in May 2019

Simply Superb !!”

I booked 3 Signature Banyan Retreat King rooms for my family, and they got me all 3 rooms next to one another, as per my request. It was my wife’s birthday, and my children and I wanted to surprise her on the stroke of midnight, and the hotel team decorated my room with a banner, balloons, flowers and a cake, as per my request while we were out that night. Needless to say, my wife was so happy, and I was so pleased. Thank you to Ms. Arianna at the front office, and the housekeeping team for going out of their way to tend to my requests. The room was great, and the entire atmosphere in the hotel was also great. Great location as well as it is just opposite Pavilion Mall. Finally, the staff are all very polite and courteous, and the service truly top notch. Certainly recommend anyone to stay here, as you will not be disappointed. Definitely a 10 in my book.

Reviewed May 20, 2019

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Dear Khairulzaman, Thank you for sharing your great experience during your previous visit to Banyan Tree Kuala Lumpur. It is very delightful to read your generous comments and we love knowing that you found the ideal location as well as our amazing hospitality from Arianna and the Housekeeping team were up to your expectation, which we take great pride in. Again, thank you for choosing to stay with us, Khairulzaman, and we anticipate welcoming you back to our urban resort for another 5 star experience. Best regards, Anders General Manager

Responded June 20, 2019
Banyan Tree Kuala Lumpur
10.0
Exceptional
Keisha from Malaysia
Couple
Stayed 1 night in November 2021

The best in a long while!”

Truly, it has been such a long time since I've experienced this level of good service, cleanliness and comfort in a hotel. I am one who loves the extra little touches and boy were there plenty to keep my happiness high. From the welcome drinks, to the incense in the room, the choice of coffee in the room, it was truly just wonderful to feel so accommodated. The bathtub was a dream. The pool was a chilly delight. Breakfast with such an amazing view. Will DEFINITELY come back!

Reviewed November 10, 2021

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Dear Keisha, Thank you for penning down a great caption in Agoda during your staycation in Banyan Tree Kuala Lumpur. We are pleased to know that you had a great experience knowing that our spacious room as well as the breakfast selection were up to your expectation is something we take great pride in. Again, thank you for sharing the highlights of your stay Keisha and we look forward for your return. Best regards, Anders General Manager

Responded November 16, 2021
Banyan Tree Kuala Lumpur
10.0
Exceptional
YOONG from Malaysia
Couple
Signature Sky Retreat - King
Stayed 1 night in April 2022

Awesome Staycation”

As a Malaysian living in Klang Valley, gave my wife a special birthday celebration by bringing her to have a short staycation in one of the most astonishing hotel in Malaysia. Pros: Super nice customer service, check in process was great, room is awesome, great view especially at night. No joke on the breakfast as they are super nice. Great dip in the Bath Tub in the toilet with great view, very relaxing. Walking distance to Pavilion or to KLCC. Facilities offered were great too. Worth every penny spent here. The hotel also decorated the room and sent a piece of cake to my wife for her birthday. Cons: The only cons is the towel given in the room is not so water absorbents

Reviewed April 18, 2022

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Dear YOONG, Thank you for choosing Banyan Tree as your preferred accommodation during your wife's birthday staycation in Kuala Lumpur. We are happy to read that you have enjoyed your stay with us. Meantime, we also have taken note on the towel as our views, feedback of all kinds are very important to us and we will certainly look into your valued observations. Thank you again for staying with us, YOONG. We are glad that you have managed to enjoy the rest of your stay, and we are looking forward of having the opportunity to welcome both of you back to our urban resort in the years ahead. Best Regards, Anders General Manager

Responded April 20, 2022
Banyan Tree Kuala Lumpur
10.0
Exceptional
MOHD from Malaysia
Group
Stayed 1 night in October 2021

Very Good”

The staff were all professional and courteous. Our room was beautiful & cosy. It was how hospitality service should be. The view. We could see iconic buildings/architecture all over from our window. Breakfast was really good, with Twin Towers view and sunrise . Bathroom was amazing with a huge bathtub and really cool multifunctional shower, bed was very comfortable, service was fantastic from beginning to end.

Reviewed October 18, 2021

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Dear MOHD, We would like to thank you immensely for taking the time to share with us such gracious comments during your staycation at Banyan Tree Kuala Lumpur. It is indeed a pleasure to receive such a nice review highlighting our room, facilities, breakfast selection, the remarkable views, and most of all, appreciation of which we are most proud of, our friendly and helpful associates. Rest assured, we will convey your kind words along to the entire team. We are glad that we had the opportunity to make your staycation so memorable MOHD and we greatly looking forward to your return in the near future. Best regards, Anders General Manager

Responded October 21, 2021
Banyan Tree Kuala Lumpur
10.0
Exceptional
ZoeFyn from Malaysia
Couple
Banyan Retreat - King
Stayed 2 nights in November 2019

Excellent stay! ”

Service is excellent and private. Room was amazing and the shower was awesome with 4 different features to use. Staff were very accommodating and also considerate, knowing we were celebrating birthday, they gave us a surprise set up decoration in our room and sent us cake and fruits. Not to forget, we got to choose our preferred essential oil for the room during our stay. Last but not least, it is in good location and there is a linked bridge to Pavilion. very convenient and we didnt even need to drive our car at all for our 3 days 2 nights stay!

Reviewed December 14, 2019

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Dear ZoeFyn, We greatly appreciate your time and pleased to hear of your overall positive experience during your 2 nights stay in Banyan Tree Kuala Lumpur. Thank you again for sharing with all the travellers in Agoda, ZoeFyn and and we are looking forward to welcoming you back to our urban resort for many more special occasions. Best regards, Anders General Manager

Responded January 06, 2020
Banyan Tree Kuala Lumpur
10.0
Exceptional
May from Malaysia
Couple
Banyan Retreat - King
Stayed 1 night in March 2021

Best hospitality ”

Mei at the front desk was very accommodating when I requested for a last minute bday surprise for my husband. I liked the spa ambience and therapist was skilled. Every staff we met was friendly. Although our room didn't get the KLCC view (kinda regret a bit.... LOL..) but it was very clean!

Reviewed March 13, 2021

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Dear May, Thank you for penning down an exceptional review in Agoda during your recent visit to Banyan Tree Kuala Lumpur. We are pleased to know that you have enjoyed your stay with us and glad the last minute birthday arrangement for your husband were up to your expectation. Your thoughtful words will be shared with the team which will continue to inspire and motivate them to deliver exceptional customer service. Thank you again for sharing this review, May and we hope to have an opportunity to welcome both of you back to our urban resort for another remarkable stay. Best Regards, Anders General Manager

Responded March 15, 2021
Banyan Tree Kuala Lumpur
10.0
Exceptional
Vaughn from Philippines
Couple
Signature Banyan Retreat - King
Stayed 5 nights in September 2019

BEST HOTEL EVER!”

Banyan Tree is a beautiful hotel. Huge rooms, great location, the breakfast view is a tour-destination itself with Petronas Towers and KL Tower as your view as you sip your morning coffee, what more can you ask for. The quality of service from their staff is also exceptional. Munir was very nice to us and almost became our personal butler. He is that accommodating! Their customers are their priority and you will totally feel special. If ever we will come back to Kuala Lumpur, it will be mainly because of Banyan Tree!

Reviewed October 14, 2019

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Dear Vaughn, Thank you for your great review in Agoda. We are glad that you enjoyed our ideal location, breakfast selection as well as our remarkable views and we look forward to your next visit to Banyan Tree Kuala Lumpur sometime soon. Best regards, Anders General Manager

Responded November 14, 2019
Banyan Tree Kuala Lumpur
10.0
Exceptional
Mimi from Malaysia
Family with teens
Sky Suite
Stayed 3 nights in April 2021

Banyan Tree Kuala Lumpur Staycation”

A lovely hotel where the staff made a luxurious experience, right from the moment you step into the hotel. Even when staff keeps the distance for SOP compliance, they exude warm that welcomes us. Hotel is strategically located next to Pavillion KL mall via a covered bridge that makes walking there a breeze in any weather conditions. Going to KLCC & Bukit Bintang is also easy via the connecting walkways. Several main offices are located nearby which makes an excellent choice for a mix of staycation & work (btw in room wifi is good!)

Reviewed April 30, 2021

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Dear Mimi, We thank you for your recommendation to our future guests especially on the ideal location, our facilities as well as our warm hospitality and we look forward to welcome you back to our Banyan Tree the next time you travel to Kuala Lumpur. Best Regards, Anders General Manager

Responded May 05, 2021
Banyan Tree Kuala Lumpur
10.0
Exceptional
Min from Malaysia
Group
Stayed 1 night in December 2021

Beyond 5 Star Service”

This is the warmest stay I ever had in KL. All the staff are friendly and treat us like family. The room is spacious and comfortable. Convenient indoor bridge direct connects to Pavilion mall (but closed at 10 PM?). Love their breakfast buffet with a great view at Horizon Grill. I’ll definitely stay here again.

Reviewed December 15, 2021

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Dear Min, Thank you for choosing to stay at Banyan Tree for your staycation and for posting such a great review in Agoda. We are delighted to know that we have managed to fulfil your expectations so well. We thank you once again for providing this wonderful comment by recommending us and the entire team and we are looking forward to welcome you back to our urban resort for another wonderful experience. Best regards, Anders General Manager

Responded December 17, 2021
Banyan Tree Kuala Lumpur
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