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Cappuccino Hotel @ Mount Austin
Cappuccino Hotel @ Mount Austin
Cappuccino Hotel @ Mount Austin
Cappuccino Hotel @ Mount Austin
Cappuccino Hotel @ Mount Austin
Cappuccino Hotel @ Mount Austin
Cappuccino Hotel @ Mount Austin

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7.2

Very good

1,363 reviews

1,363 reviews

See map

7.5

Very good

Location rating score

Very good location
Parking
Available
Popular landmarks
KSL City Mall 9.3 km
Arulmigu Sri Rajakaliamman Glass Temple 10.8 km
Angry Birds Activity Park 11.5 km
Johor Zoo 11.6 km
Johor Bahru City Square 11.7 km
Jalan Wong Ah Fook 11.9 km
Danga Bay 12.4 km
Sultan Abu Bakar State Mosque 12.7 km
Paradigm Mall Johor Bahru 13.4 km
Legoland Malaysia 23.9 km
Nearby landmarks
JALAN GAYA 11 PARK 270 m
Harmonium Playing Field 540 m
Holy Word Church 760 m
Linear Park 800 m
Institut KTC 880 m
IKEA Tebrau 1.1 km
Community garden park 1.4 km
AEON Tebrau City Shopping Centre 1.4 km
Hospital Sultan Ismail 1.7 km
Klinik Kesihatan Sultan Ismail 1.7 km

Cappuccino Hotel @ Mount Austin

53, Jalan Harmonium 35/1, Taman Desa, Tebrau, Johor Bahru, Malaysia, 81100 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Tebrau part of Johor Bahru, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Legoland Malaysia.

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Highlights

Front desk [24-hour]

Airport transport

Complimentary WIFi in all rooms

Currency conversion service

A/C

Facilities

Front desk [24-hour]

Transport to airport

Car park

Complimentary WIFi in all rooms

Check-in/out [express]

Luggage storage

Room service

Wi-Fi in public areas

This property is in high demand!

4 travelers have booked today.

Value for money7.8
Location rating7.5
Nearest airportSenai International Airport (JHB) - Malaysia
Distance to airport16.7 km

Rooms available at Cappuccino Hotel @ Mount Austin

Deluxe Twin
...
  • Room size: 11 m²/118 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Budget Room
...
  • Room size: 10 m²/108 ft²
  • Shower
  • 1 queen bed
Enter dates to see prices
Family Room
...
  • Room size: 15 m²/161 ft²
  • City view
  • 1 double bed and 1 single b...
Enter dates to see prices
1 Queen Room
...
  • Room size: 10 m²/108 ft²
  • Shower
  • 1 queen bed
Enter dates to see prices
Standard Queen
...
  • Room size: 10 m²/108 ft²
  • 1 queen bed
Enter dates to see prices
Single Room with View - Non-Smoking
...
  • Non-smoking
  • Shower
  • 1 single bed
Enter dates to see prices
Budget Queen Room
...
  • Room size: 10 m²/108 ft²
  • Non-smoking
Enter dates to see prices
Standard Room
...
  • Room size: 10 m²/108 ft²
  • Shower
Enter dates to see prices
Deluxe Room
...
  • Room size: 10 m²/108 ft²
  • Shower
Enter dates to see prices
Chalet
...
    Enter dates to see prices

    Frequently asked questions

    How much does it cost to stay at Cappuccino Hotel @ Mount Austin?

    Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

    What time is check-in and check-out at Cappuccino Hotel @ Mount Austin?

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Cappuccino Hotel @ Mount Austin?

    Cappuccino Hotel @ Mount Austin is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service with prices and more information. For those who wish to drive their own cars, Cappuccino Hotel @ Mount Austin has a car park available for guests.

    What is the smoking policy at Cappuccino Hotel @ Mount Austin?

    Cappuccino Hotel @ Mount Austin does not permit smoking in any of its rooms or indoor areas.

    What restaurants are nearby Cappuccino Hotel @ Mount Austin?

    Restaurants including Saigon Cafe, Nando's AEON Tebrau and Tai Shek Hei (M) Sdn Bhd are popular in Cappuccino Hotel @ Mount Austin’s neighborhood which is known as Tebrau.

    What popular shopping places are close to Cappuccino Hotel @ Mount Austin?

    Shopping options in Cappuccino Hotel @ Mount Austin’s Tebrau neighborhood include AEON Tebrau City Shopping Centre, The Mall, Mid Valley Southkey and IKEA Tebrau.

    What are popular attractions near Cappuccino Hotel @ Mount Austin?

    Guests at Cappuccino Hotel @ Mount Austin can easily visit Austin Heights Water & Adventure Park, Mini Kuso Trick Art Gallery and JALAN GAYA 11 PARK located in the Tebrau area.

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    See map

    Explore the neighborhood

    What people love about Cappuccino Hotel @ Mount Austin

    • 10

      Exceptional
      Cleanliness

      "Very nice, spacious and clean place to stay!"

      Yuva

      |

      July 28, 2022

    • 7.6

      Very good
      Cleanliness

      "Room clean."

      Meiyoong

      |

      July 17, 2022

    • 10

      Exceptional

      "Kalau you just nak tidur, this place sangat sesuai."

      Nur

      |

      June 11, 2022

    Property ranking|Compared to 2,587 Johor Bahru properties
    See all rankings
    Room comfort score
    7.3/10
    Cheapest price score
    Room size
    11 sqm.
    Value for money score
    7.8/10
    Better than
    98
    %
    of Johor Bahru properties
    Better than
    98
    %
    of Johor Bahru properties
    Bigger than
    89
    %
    of Johor Bahru properties
    Better than
    88
    %
    of Johor Bahru properties
    Overall rating:

    7.2

    Very good
    1,363 reviews
    Cleanliness
    7.2
    Facilities
    6.5
    Location
    7.5
    Read all reviews >
    What travelers say they love:
    Clean and simple hotel.
    patrick from Singapore
    Couple
    More about Cappuccino Hotel @ Mount Austin

    More about Cappuccino Hotel @ Mount Austin

    Cappuccino Hotel @ Mount Austin

    Getting in and around Johor Bahru is a breeze when staying at Cappuccino Hotel @ Mount Austin, located just minutes away from the city center.
    The range of services provided by Cappuccino Hotel @ Mount Austin ensures all travelers get the most out of their stay. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. Parking is always available, provided by the hotel for their driving guests.
    While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include express check-in or check-out and luggage storage. In-room conveniences include room service, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment.
    Guestrooms at Cappuccino Hotel @ Mount Austin are fitted with all the amenities travelers need. The hotel provides linen service and air conditioning in some rooms for the benefit of guests. Keep your entertainment options wide, even in your room, with a range of facilities, including television available in select rooms. The hotel also provides guests with bottled water in some rooms.
    Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer and toiletries in some select rooms.


    Around the property

    This is your chance to explore all that Johor Bahru has to offer. Whatever you may be looking to buy on your trip to Johor Bahru, chances are you'll find it at Johor Bahru City Square located 11.6 km away.


    Reasons to stay here

    Rooms here are cheaper than 98% of accommodations in the city.
    This hotel's food and dining score higher than 95% of accommodations in the city.
    Room comfort is said to be outstanding here, scoring higher than 97% of accommodations in the city.

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    Amenities and facilities
    Good
    Facilities

    6.5

    Most talked about facilities

    Housekeeping

    56 mentions

    Internet

    11 mentions

    Car Park

    3 mentions

    Breakfast

    2 mentions

    Languages spoken

    • English
    • Malay

    Internet access

    • Complimentary WIFi in all rooms
    • Wi-Fi in public areas

    Dining, drinking, and snacking

    • Room service

    Services and conveniences

    • Currency conversion service
    • Elevator
    • Luggage storage
    • Smoke-free property
    • Smoking area

    For the kids

    • Family room

    Access

    • Check-in/out [express]
    • Front desk [24-hour]
    • Pets allowed
    • Security [24-hour]

    Getting around

    • Car park [on-site]
    • Transport to airport
    Location
    53, Jalan Harmonium 35/1, Taman Desa, Tebrau, Johor Bahru, Malaysia, 81100
    Very good
    Location

    7.5

    Airports

    • Senai International Airport (JHB) - Malaysia
      16.7 km
    • Seletar Airport (XSP) - Singapore
      18.3 km

    Public transportation

    • Taman Johor Jaya Bus Terminal
      2.1 km
    • Kempas Baru
      8.8 km

    Hospital or clinic

    • Hospital Sultan Ismail
      1.7 km

    Shopping

    • KSL City Mall
      9.3 km

    Convenience store

    • 7 Eleven
      490 m 3 min drive

    Cash withdrawal

    • ATM
      960 m 6 min drive
    What's nearby

    Popular landmarks

    • KSL City Mall
      9.3 km
    • Arulmigu Sri Rajakaliamman Glass Temple
      10.8 km
    • Angry Birds Activity Park
      11.5 km
    • Johor Zoo
      11.6 km
    • Johor Bahru City Square
      11.7 km
    • Jalan Wong Ah Fook
      11.9 km
    • Danga Bay
      12.4 km
    • Sultan Abu Bakar State Mosque
      12.7 km
    • Paradigm Mall Johor Bahru
      13.4 km
    • Legoland Malaysia
      23.9 km

    Nearby landmarks

    • JALAN GAYA 11 PARK
      270 m
    • Harmonium Playing Field
      540 m
    • Holy Word Church
      760 m
    • Linear Park
      800 m
    • Institut KTC
      880 m
    • IKEA Tebrau
      1.1 km
    • Community garden park
      1.4 km
    • AEON Tebrau City Shopping Centre
      1.4 km
    • Hospital Sultan Ismail
      1.7 km
    • Klinik Kesihatan Sultan Ismail
      1.7 km
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds vary by room. Please check each room's capacity for details.

    All children are welcome.

    Infant 0-1 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 2-7 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 8 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • The property requires a refundable security deposit of MYR 50 upon check-in.
    • When booking 6 or more rooms, special policies may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from14:00
    • Check-out until12:00

    The property

    • Number of rooms 24
    • Year property opened2012

    Reviews of Cappuccino Hotel @ Mount Austin from real guests

    Provided by verified guests of Agoda
    7.2
    /
    10
    Cleanliness7.2
    Facilities6.5
    Location7.5
    Room comfort and quality7.3
    Service7.0
    Value for money7.8
    High score for Johor Bahru
    Rating
    9+ Exceptional (80)
    8-9 Excellent (82)
    7-8 Very Good (134)
    6-7 Good (75)
    <6 Below Expectation (188)
    Time of the year
    Mar - May (138)
    Jun - Aug (109)
    Sep - Nov (131)
    Dec - Feb (181)
    All guests (1,363)
    All room types
    All languages

    Show reviews that mention 

    Showing 559 verified guest comments
    12345
    9.2
    Exceptional
    NORIHIRO from Japan
    Solo traveler
    Budget Room
    Stayed 1 night in October 2018

    nice hotel”

    place: A line of shop lots. Near Tebrau AION and IKEA. Hotel surroundings : There are several local restaurants. Hotel facilities and rooms: clean. Staff is kind. Room service: towel. toothbrush. Bath gel. Soap. Toilet Paper. cappuccino service. : Foreigners need an additional charge RM 10. It is a tourist tax.

    Reviewed October 28, 2018

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    8.8
    Excellent
    NORIHIRO from Japan
    Solo traveler
    Budget Room
    Stayed 1 night in October 2018

    clean hotel”

    place A line of shop lots. Near Tebrau AION and IKEA. It is around 20 or 30 minutes by car from JB Central. Hotel surroundings. There are several local restaurants. Hotel facilities and rooms. clean. No elevator. No window. Compact room. Toilet & bathroom in room. Staff is kind. Room service. towel. toothbrush. Bath gel. Soap. Toilet Paper. Cappuccino service. Foreigners need an additional charge RM 10. It is a tourist tax.

    Reviewed October 29, 2018

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    thankyou and have good trips in Malaysia.

    Responded October 29, 2018
    Cappuccino Hotel @ Mount Austin
    7.2
    Very good
    Pe'cilia from Singapore
    Couple
    1 Queen Room
    Stayed 1 night in February 2018

    Blackout -Nightmare to hopeless customers”

    Being a regular customer of Cappuccino Hotel at Tebrau for years, I and my husband were very disappointed on Monday night experiences w/the hotel services. It was only around 9pm, we have just finished our dinner & shopping at Tebrau Aeon; as we were approaching the hotel we were astonished to see that the entire building was black out. As my husband was talking w/the hotel staff through a semi-opened door of the hotel over the torchlight. The receptionist just asked whether or not we were walk in guest or under Agoda. If we were under Agoda then we just have to inform the management at Agoda. Additionally, we were being informed that the electricity might only be up half an hour later or even later. The response was unsatisfactory nor professional. It really put us in dilemma, we didn’t receive any solutions or apologies from the hotel. We were in the middle of nowhere, hopelessly we stood there and wished that the nightmare would be over as the soonest. Despite the fact tha

    Reviewed May 02, 2018

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    We are deeply apologized to you as the incident happened to you on that night as unfortunately tnb suddenly stopped supplied electricity for two n the half hours. We had made called to them as they replied us needed two or three hours to repair it. As one of their power branch having down time. So sorry about this.

    Responded May 03, 2018
    Cappuccino Hotel @ Mount Austin
    10.0
    Exceptional
    SITI
    Solo traveler
    Budget Room
    Stayed 3 nights in April 2019

    Value for money!”

    I’d consider myself as as female solo traveler, though i booked 2 rooms, one for my female friend as we arrived not at the same time and stayed in a separate room. Stayed there for 3 nights, came to JB purely for business. My review: Safety and cleanliness are paramount for me, i would say this hotel is safe, there is guard standby at the front of the door. Both bathroom and the room are clean, there is water heater for shower. They have 3 floors in total. Our rooms were located at 3rd floor. No lift. Only staircase. Tips: try to get a room (if possible) that is not located in between 2 rooms to reduce the noise level. For a price we paid less than rm50 per night, i would say for overnight stay, this hotel is a gem. To the hotel: keep up the good service

    Reviewed April 16, 2019

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    thankyou for the comment.

    Responded April 16, 2019
    Cappuccino Hotel @ Mount Austin
    9.0
    Exceptional
    Choon from Singapore
    Couple
    Stayed 1 night in July 2013

    Clean, comfortable, nice room”

    Clean room, good location, friendly staff

    Cappuccino hotel is located on a stretch of road with alot of food places, massage, bar. There is even a place which offers shisha. I recommend this place for a short getaway. Hotel room is really clean and comfortable.

    Reviewed July 29, 2013

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    9.3
    Exceptional
    Johnny from Singapore
    Couple
    Stayed 1 night in December 2012

    Cozy hotel”

    Clean bedroom and friendly staff

    I am very pleased with the hotel services. It is safe and conveniently located near the Tebrau city Mall. You can park the car safley in fron th of the hotel as the security guard is vigilant. Walking to and fro the Mall is safe. There are many eateries along the way.

    Reviewed December 29, 2012

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    9.6
    Exceptional
    Gunashundaari from Malaysia
    Group
    Stayed 1 night in September 2018

    Good stay for a night”

    I n my friend stayed for 1 night to attend wedding the very nextday. Location is stratergy which is near to Aeon Tebrau. Friendly staff. The room is little too small for even two of us to move around. The coffee table is ultimately small. We can't even put our handbags on it. The room has no window and the light bulb is too dim/lack of lighting. We find it very hard to put on makeups under that lighting. Somehow we managed. Good stay for a night and value for money.

    Reviewed October 04, 2018

    See room deals

    thankyou for your comment. and appreciate you giving us good marking.

    Responded October 05, 2018
    Cappuccino Hotel @ Mount Austin
    8.4
    Excellent
    Siti from Malaysia
    Couple
    1 Queen Room
    Stayed 1 night in January 2017

    Value for money ”

    This hotel got a little bit bad review but i satisfied enough. Its better than other hotel with same price. Seriously. The only thing i didn't like was the bangla worker didn't answer my question properly. The room was comfortable, i like the bathroom, tv was big, the pillow was soft and they put 4 pillows. They provide,new toothbrush,soap,shampoo,coffee,mineral water,everything was just right. Will stay there next time if i have things to do. No lift is ok for me. Just climb the stairs. No big deal.The price was budget hotel ,only RM67 but the facilities was truly hotel.

    Reviewed January 31, 2017

    See room deals

    dear guest. we are really appreciate your comment. and your feedback is motivating us continuously improve and work harder for this hotel. please revisit us again with agoda booking. we will upgrade your room if you contact us with your booking. and in return of appreciation. we will prepare jusco vouchor upon your arrival. very much thankyou.

    Responded May 01, 2017
    Cappuccino Hotel @ Mount Austin
    9.2
    Exceptional
    Mohammad
    Solo traveler
    Stayed 1 night in July 2019

    Value for money”

    A convenient hotel to stay. The room were cleaned and has a quiet spacious toilet in it. Nearby Ikea Tebrau and Aeon Mall. Also nearby 7Eleven which can be reach on foot. Recommended

    Reviewed July 15, 2019

    See room deals

    thankyou for the comment.

    Responded July 15, 2019
    Cappuccino Hotel @ Mount Austin
    7.6
    Very good
    Jesslyn from Indonesia
    Solo traveler
    Budget Room
    Stayed 10 nights in March 2019

    Stay for a short time Only!”

    Wanted to print my e-ticket yet the receptionist couldn't help me, I am quite disappointed because I had to go the neighbor on the right side where I frequently purchase my herbal drink during my stayed and printed it there. The hotel services are not flexible everything bounded by rules. Secondly, the budget room is located on the third floor. The internet connection is not stable, especially if using laptop can be annoying. I have requested to reset but they ignored my request. What I like about this hotel is that: the receptionist and at the same the cleaner of the room can clean the room really well, and fast too. Just their English not that good, but overall they can speak local language too as a substitution. Secondly, the location is near AEON Mall Tebrau and TESCO. A place for shopping and many variety of foods to try. The cinema is great too. To go these places from the Hotel must use Grab or else walking, still consider walking distance just a little bit inconvenience.

    Reviewed March 24, 2019

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    thankyou for the comment. apologize for any inconvenient cause to you. if you would like a lower ground floor. you can book superior room. its located at first floor. all the budget room is at third floor. thankyou.

    Responded March 25, 2019
    Cappuccino Hotel @ Mount Austin
    7.2
    Very good
    Pe'cilia from Singapore
    Couple
    1 Queen Room
    Stayed 1 night in July 2018

    Expect the Unexpected Service”

    I was very impressed by the Receptionist as I dropped my cotton helmet liner. He not only kept for me but went an extra mile to wash it. It has passed a week and I just tried my luck by making the enquiry by checking. Even thought, most of them don't speak much English , I felt their sincerely and integrity. I believe honesty and patience are what I always look for when dealing with people, which I have found in Cappuccino Tebrau.

    Reviewed July 24, 2018

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    thankyou for the comment.

    Responded July 27, 2018
    Cappuccino Hotel @ Mount Austin
    8.0
    Excellent
    Pe'cilia from Singapore
    Couple
    1 Queen Room
    Stayed 1 night in August 2019

    Unpleasant experiences”

    We stayed for 2 days in last week. Cappuccino is always our selection when we stay in JB. By sharing the experiences do not mean that it facilities are bad but only room for improvement. On Sun early morning, I kept hearing water dripping sound, initially I thought it was raining outside but not until I visited the bathroom. I saw water was continuously dripping from the ceiling next to the light. Instantly, I realized it could be due to the air conditioner as I didn't remember there was water leaking. Hence, I let the toilet door opened & it worked. Since I had another night of stay, I just informed the requested to change room. When I entered next room & turned on the TV, I realized there were shortage of 2 channels . Again, I went back to the receptionist. He mentioned it was a standardize set up for all rooms. Therefore, I requested him to check on my TV screen, it was exactly when I told him, there were shortage of 2 channels . Could not help! Went for Lion King

    Reviewed August 08, 2019

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    its too bad to hear this from you. apologize. future you try look for Sam working in the hotel if you have any problem please inform him about it.

    Responded August 09, 2019
    Cappuccino Hotel @ Mount Austin
    9.3
    Exceptional
    Johnny from Singapore
    Couple
    Stayed 7 nights in December 2012

    Cozy and friendly hotel”

    The trates, availability of wifi, friendly staff and comfortable room.

    The hotel is conveniently located near Tebrau City Mall. The staff are friendly and helpful. Security is ecellent and I do not have any problem with the safety of my car.

    Reviewed December 29, 2012

    See room deals

    6.0
    Marcus from Malaysia
    Business traveler
    Single Room with View - Non-Smoking
    Stayed 1 night in July 2014

    Great stay”

    Location, room and staff

    Cappuccino Boutique Hotel is a fine backpacker choice for a Johor hotel at a nominal price. The 24 guestrooms offer 1-star comforts. 24 hour reception can make all the difference to the budget traveller in Johor's Johor Bahru area. On top of that, the hotel has a Wi-Fi. Modest furnishings include Air conditioning.Cappuccino Boutique Hotel is an excellent choice from which to explore Johor Bahru or to simply relax and rejuvenate

    Reviewed May 05, 2015

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    9.2
    Exceptional
    Lau from Malaysia
    Couple
    1 Queen Room
    Stayed 1 night in August 2019

    Bathroom lighting not enough”

    Value for money as the cheapest room in tebrau area. However the bathroom is too dark with only one small light. There are cafes just within the same building but less choices than mount austin. Around 3 mins drive to jusco n ikea.

    Reviewed August 14, 2019

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    thankyou for the comment. we will look into your feedback.

    Responded August 14, 2019
    Cappuccino Hotel @ Mount Austin
    8.7
    Excellent
    Calvin from Malaysia
    Business traveler
    Single Room with View - Non-Smoking
    Stayed 1 night in April 2013

    comforting. clean room. nice bed. cozy place. ”

    clean. friendly staff. good environment.

    very relaxing. rooms are quite clean. and tidy. with friendly receptionist. and easy access of restaurants and fast food. can easy find places for relax food massages and places for drinks. near to jusco tebrau and Tesco extra located here with walking distant within 5 minutes. they also sales lampe berger at the lobby here.

    Reviewed August 31, 2013

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    9.0
    Exceptional
    Vincent from Malaysia
    Business traveler
    Stayed 1 night in December 2015

    The enjoyable quiet stay.”

    Good room size, quiet, worth

    My stay was 1 night only. Room size is good, toilet is clean and also spacious. The hotel surrounding is quiet and peaceful sleep. Very affordable. Good staff. Just lack of 24hr stores but with a car, couple minutes away there is lot happening especially near to Jusco and Tesco. Just walking distance have a café and a Malay food stall which is reasonably priced, but only serve for dinner, supper is closed. Night guard for my visitors car security. Will come again.

    Reviewed December 11, 2015

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    9.3
    Exceptional
    Yue from Singapore
    Couple
    Stayed 1 night in April 2014

    Good budget hotel”

    Clean, comfortable bed, location

    The stay was pleasant as the room was clean and of comfortable size. The bed, yoilet and overall room was confortable and clean. The location is very near Aeon and Tesco, will definately stay there again if i'm planning to stay overnight in johor.

    Reviewed April 22, 2014

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    6.8
    Good
    QingLing from Singapore
    Couple
    1 Queen Room
    Stayed 1 night in March 2018

    Value for money”

    The good: We think it was very worth it. Room was clean and we were provided with toiletries, 2 bottles of water, 2 packs of cappuccino (True to the hotel name- so cute!) and towels. There was a kettle but we didn't use it. Air conditioned and has a TV too! Bed was ok. There are shops nearby selling food so you don't need to worry about going hungry. Staff were polite and there is plenty of parking space around. Improvements: The floor was VERY sticky, I think because the staff put too much floor cleaner in the water used to mop the floor. If our feet were damp when we came out of the washroom and we stepped on the room floor , it became very slippery because of the soap from the floor cleaner. Might cause a fall. Soundproofing wasn't very good- we were woken up by noisy guests returning back to the hotel. There was a grey patch on the bedding (mould?) but since the sheets looked washed we didn't think it was a big deal. We will still stay here again though. Overall good stay.

    Reviewed April 08, 2018

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    thankyou for the comment.

    Responded April 09, 2018
    Cappuccino Hotel @ Mount Austin
    5.6
    Pe'cilia from Singapore
    Couple
    1 Queen Room
    Stayed 1 night in April 2018

    Black out at night-Nightmare at nowhere”

    Being a regular customer of Cappuccino Hotel at Tebrau for years, I and my husband were very disappointed on Monday night experiences w/the hotel services. It was only around 9pm, we have just finished our dinner & shopping at Tebrau Aeon; as we were approaching the hotel we were astonished to see that the entire building was black out. As my husband was talking w/the hotel staff through a semi-opened door of the hotel over the torchlight. The receptionist just asked whether or not we were walk in guest or under Agoda. If we were under Agoda then we just have to inform the management at Agoda. Additionally, we were being informed that the electricity might only be up half an hour later or even later. The response was unsatisfactory nor professional. It really put us in dilemma, we didn’t receive any solutions or apologies from the hotel. We were in the middle of nowhere, hopelessly we stood there and wished that the nightmare would be over as the soonest.

    Reviewed May 02, 2018

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    we feel very sorry regarding the incident happened to you lately. unfortunately on that night the tnb having problem for supplying electricity to our area. we made a called to them and they replied us that no one had made the report to them and they did not know about it till we made the complaint to them. they made an investigation after we reported and complaint to them for the second time, by the third time then they reported there was a power failure at the sub station. they needed may be 2 or more hours to make the repair so we were very unfortunate that happened also and we couldn't do anything for the electricity supplying. we were very sorry about that incident and apologize for any inconvenient caused to you.

    Responded May 04, 2018
    Cappuccino Hotel @ Mount Austin
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