Excellent Stay”

Check In : 4th Dec 2021. Check Out : 5th Dec 2021. Room : 607 (Studio Deluxe King). Location : The hotel is centrally located just a short 15 mins walk from the CIQ and JBCS. Getting there by foot however is kind of a hard work because it is a bit of an uphill climb. But if you arrive by car, it is easily spotted right after people entering JB via the inner ring road. The only downside of this location is, within radius of 100m walking distance, there are no restaurants or food establishments for people to try some local cuisine. Other than that, all perfect and all central. Reception : Upon entering the lobby area from B1, I was surprised to see such a handsome looking reception area. The area is well lit, shiny and also nicely decorated. The letter font used to direct guests to the lobby is also quite a small interesting touch to the place. Superb cleanliness and the waiting area is complete with soft cushion. I arrived just 5 mins past 1pm and we were quickly registered to our room. I do understand the room wasnt ready and I only register so I dont have to queue during peak time. So we made our way back to the car and head out for lunch. The guy doing my check in is Aidil Akram, he has wide smile (I can guess thru his eyes) and perfectly polished and super clean fingernails that can match the shining walls of the reception lobby. He explained to us about our room and helped us thru the check in and validate parking tickets for in and outs during my stay. I felt warmly welcome. Room : The room is spacious and super clean. The bright carpet was such a good sight for me and the bathroom is clean. There are some light scent of lavender in the room which I love so much. Compliments to the housekeeping team for that. The TV is working well, the AC is super cold and the kitchenette adds to the perfection to the room. The fridge is also working well. 2 downsides of the room, study table was located at the other end of a power plug which is hard for me to use my laptop

Fantastic”

Capri by Fraser Johor Bahru is a new hotel and is very close to city centre. We got the studio deluxe king room in 32nd floor facing the beautiful city and the sea. We loved the place very much its so clean, peaceful and beautiful. We came here just for 1 night but ended up extending the room for further 2 nights. Whatever i review about this hotel is not enough, you will have to come and stay here to feel it. You will not find any other hotels in this price in Johor who can provide you premium quality stuffs in the room, right from the comfy bed,pillows to new premium linens, towels and other amenities.You will not regret for you stay here, so book now to come and experience it, We have decided to stay here only whenever we come to Johor. Thanks very much to all the Capri's crew, for all your efforts and hard work you have put into this hotel to keep it in top notch. Hope you all continue the same, so guests like us can come back often to have a pleasant stay and a wonderful time.

THE BEST EXPERIENCE EVERRR”

Firstly, I would like to thank Mr Ruzaini, for such an excellent customer service, who treated me and my husband with such respect and very knowledgeable and clear in the things he explains about the hotel. He even gave us a sea view room upgrade for free seeing that we came as a family and that room would have a better view and is slightly bigger than the one i booked. Forgot my prayer dress, it was delivered to my room within minutes. On top of that, to all the concierge staff, so polite greeting us each time they see us and helped to open the door of the car each time we arrived at the hotel. I would recommend this hotel mainly for their excellent customer service, followed by cleanliness and the spacious room. Their breakfast spread was also good! So near CIQ as well! Will definitely return!

Awesome stay”

I stayed at the hotel for 2 nights. Have to say, for a 4 star hotel, it’s definitely TOP notch. As it’s a new hotel, cleanliness shouldn’t be a worry. Guests have to expect drillings every now and then. It’s really a walking distance from CIQ. But guests have to really know how to walk to be able to get to the hotel. For big family or groups, definitely recommend taking grab. No proper walkway or signage. Hotel lobby do have a this weird strong spice smell. Could be from the wood. I prefer hotel lobby to have a strong good smell. Definitely something the hotel can work on. The wifi issue from previous guests review was sorted out I think. The wifi was strong during my stay. I could even watch a couple of shows on Netflix. Overall, a great hotel with a great pricing. Will definitely recommend friends and families.

Great hotel”

We stayed for 2 nights. Staff were friendly, welcome us with smiles the moment we stepped in. Very clean, love the bath tub with the city view. We booked our stay in february, unfortunately, breakfast was not included. There was no option for room with breakfast. Days later when i checked for the same room at Agoda, they offered room with breakfast at the same rates. Pretty disappointed. Wouldnt hv booked in advance should i knw sb They had fire drills for two days going on as well during our stay. A little bit disturbed because the announcement was on repeat mode, and we could hear it in our apartment since they have a speaker in their rooms. Overall, it was a great experience. Could hv been better if the drill was only for a day, a

Affordable Luxury”

Came to jb to unwind for a night and this hotel has almost everything you’ll need for a comfortable stay. Staff are smiley and polite upon stepping in to the lobby, check in and check out was processed efficiently and fast. The bed’s comfortable and shower essentials that were provided were excellent unlike most hotels. Do pack in your gym wear as the gym is 24hrs and the facilities are top notch. If you needed to get away from the bustling of shopping and crowding of shopping malls, spend a couple of hours getting the sun by the pool. Highly recommend and will definitely be back again.

Great service staff and huge bedroom/bathroom!”

Service staff was very forthcoming, friendly, attentive and gave their best throughout our check-in and check-out process. We had a pleasant experience in total, especially with the clean and huge room. Facilities such as the Surau, Gym, Swimming Pool and Laundrette was great! I'm unable to find the receipt in hope to find the staff that check us in. But he was a friendly guy with a calming aura who helped us check in smoothly and was professional throughout. He helped to provide telekung and sejadah to be sent to our room + extended late check out which was greatly appreciated.

Comfortable & Clean - A Pleasant stay”

Everything was great in this hotel being new. Everything was clean. Location was perfect. Parking was free. Loved everything about it except for 2 things. 1. Slow service - from the time i was checking in to the time I had to go down to get a 2nd key to my check out...the waiting time was too long. Sure, they apologised but perhaps some things need to be looked into- expediting service. 2. TV channels - limited channels but worst was the antenna signal was weak. So all of the Singapore channels showed No Signal. So really nothing much to watch in the room. If they fixed this, this hotel wld be perfect.

Rooms are really nice but some teething problems”

It's actually a good walking distance from City Square Mall but you just need to figure out how to walk from the train station. When you reach the Train station, turn right to exit the CIQ building (If you want to go straight to City Square, turn left), cross the road and take the escalator down, exit the building and turn left towards the direction of a bunch of red taxis (i think it's a taxi hub). The building with the words 'Capri' should be on your right diagonal. Just walk to the end of the taxi and cross the road then you should be able to find your way straight to the hotel. The staff are all really friendly and nice. Just be patient at times as it is a very new hotel, so teething problems to be expected, such as the eggs station for breakfast is really understaffed and can be much better managed. Hopefully when i come back in the future, they will be addressed. We got an executive room. It is beautiful and really big and spacious. The tub facing the skyline is beautiful.

Walking distance from the crossway”

Very new and clean, the staff was helpful to our requests. The view from the pool ain't great but is quite cooling as the sea breeze hits nicely. The gym is clean and decent sized and the breakfast has enough dishes to keep you busy for a little while. My only real complaint was that the internet was SLOW (96 kbs when we arrived around 8pm (the network is shared with all the rooms so usually around 3-5 am the internet speed went to 120 kbs), we are talking dial up 1996 dial-up speed. If we had a need to do any work it would have been a serious issue. So if you need to be connected online ask first if the wifi is working well.

Wonderful stay in 1 bedroom apartment”

The bedroom, living area and kitchenette (very well equipped with knives, cutlery and even microwave oven) is very spacious, clean and modern looking. Love the rain shower and the bath tub. Beddings are very very comfy, you wont feel like waking up in the morning. Check-in and check-out is very fast and staff are very professional and friendly! Buffet spread at restaurant is good and the waiters are very prompt in clearing the plates. The swimming pool is very inviting but a pity we didnt have much time to swim. Will definitely be back again!

Planning to coming back again”

Check in was smooth. The room was very clean except for some crumbs left at the sofa, but the housekeeping guy managed to vacuum it very fast after being called upon. Location wise was very good, walking distance to City Square but we grab throughout our stay as it’s only RM 5 plus the shuttle bus timing provided wasn’t too frequent hence not convenient for us. Club lounge was average, but would recommend to have more variety like pastries etc. Breakfast was good, there’s a lot of variety. We’re planning for our next trip to Capri by Fraser Johor again!

beautiful little gem in a secure location. ”

Pros: close to the causeway, amazingly nice staff, clean amenities and comfortable setting. Cons: not so easy to get to on foot *DO NOT CROSS THE ROAD WITH KIDS. JUST GET A CAB* Overall: this place is really beautiful and cozy for singles, couples and small groups. Not really for families with young kids as the facilities aren't exactly catered for kids, nor is the location easy to get to on foot if you've got kids with you. But that said, the walk over isn't hard at all. And from the hotel, the shuttle bus goes to a surprisingly large number of places!

Friendly staff, spacious room”

Very spacious & clean room with affordable price. Upon checkin staff told me that i book the room with twins bed, told him i book large bed, tried checking back the confirmation email it didn’t shows twin or large bed. Was told he can upgrade my room to large bed if i top up 100rm and theres only 1 room left. And... we didnt sleep well the whole night, as theres alot of marble sound at ceiling. Would definitely stay again, but hopefully its not the same room. And today, i check my agoda app, i did book the room with large bed. So weird .

new clean hotel ”

Hotel is clean as it is newly opened. The room was comfortable and big. It was helpful to have a small kitchen inside the room - microwave oven, kettle , some utensils. However, hotel is located in a quiet part of town. It is ten minutes' walk to CIQ - and it is not sheltered. I highly recommend that guests use the complimentary shuttle bus though there are limited times , eg 10.30 am , 12.30 pm that the bus runs. If you are looking for a quiet time, this is the hotel. But if you are looking for eateries or shops within 5 mins' walk then you may be disappointed. Value for money.

Beautiful, comfortable, clean and convenient!”

The rooms are very cozy, comfortable and clean, and they look exactly as pictured. The shampoo, soap and conditioner that they produce are also of premium quality (Malin+Goetz), which makes the bath during our stay even more luxurious. Service is also very fast, efficient, and the staff are extremely courteous. The hotel is also very conveniently located just beside the JB customs - it’s barely a 10-minute walk to JB CIQ and to City Square Mall. Overall an excellent and posh stay, we will be back again!

Better than Doubletree Hilton”

I really like this hotel. Well decorated. The room was huge. Like really big for a Twin room. The hotel is still new so facilities are pristine and very clean. Staff is amazing and polite. Gym is a good size with good exercise equipment. Breakfast buffet was delicious with good variety. Overall wonderful experience. Wished I could stay longer. Will definitely come back here for JB staycations. Price is so much more affordable than the last hotel I stayed in ( coughs Double tree coughs)

Awesome Stay!”

I have stayed in most of the hotels in JB BUT Capri takes the CROWN! I was blown off by the rooms size, cleanliness, and the friendly staffs.. I am not exaggerating, but this is the first hotel where I turn everywhere and only see staffs who smiles and greets their Guests genuinely. The only changes the hotel should consider is the breakfast buffet spread, which is not much compared to other 3star hotels. Other than that Capri would definitely be a hotel I would want to stay on every visit. Thank you for the warm hospitality Capri!!

We love our stay in Capri !”

The facilities are great n clean! Great location with free bus shuttle service is awesome!! I would like to applaud the staff, NurIzyan for being very patient and helpful. She delivered great customer service which we appreciate it. However, it will be good to improve on the choices of food as well as providing a welcoming light refreshment for guests! Overall, we had a wonderful stay in Capri!

Best Staycation Ever! ”

Really loved the warm hospitality of the staff, friendly and informative. Check-in was smooth. Stayed in the Studio deluxe room, very spacious and squeaky clean. Absolutely loved the fluffy pillows and comfy bed. High floor with a nice partial coastal and city view. Comes with a kitchenette, so convenient to be able to use the microwave and cutleries. Shuttle service provided to KSL, CIQ and nearby malls. Close proximity to CIQ, Komtar and City Square. Highly recommended!