"The best thing about the room was the balcony."
November 17, 2018
80 meters to the beach
|Value for money||8.0|
|Nearest airport||Phuket International Airport (HKT)|
|Distance to airport||27.6 km|
"Good location and excellent service from staff"
October 26, 2018
"Lovely clean quiet private beach with quality squeaky sand - enjoyed swimming in the ocean here."
February 7, 2017
"I had a really good and relaxing time at the Centara Grand Beach Resort."
July 26, 2016
"The location and the comfortable of the hotel is very good,..."
September 2, 2018
Designed for both business and leisure travel, Centara Grand Beach Resort Phuket is ideally situated in Karon; one of the city's most popular locales. Only 45 km away, this 5-star hotel can be easily accessed from the airport. With the city's main attractions such as Wat Suwankeereeket, Karon Beach, Freedom Beach within close reach, visitors to the hotel will just love its location.
At Centara Grand Beach Resort Phuket, the excellent service and superior facilities make for an unforgettable stay. To name a few of the hotel's facilities, there are 24-hour room service, free Wi-Fi in all rooms, infirmary, 24-hour front desk, Wi-Fi in public areas.
Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find television LCD/plasma screen, free welcome drink, mirror, slippers, towels. The hotel offers wonderful recreational facilities such as yoga room, snorkeling, hot tub, fitness center, sauna to make your stay truly unforgettable. Centara Grand Beach Resort Phuket is your one-stop destination for quality hotel accommodations in Phuket.
"Wonderful cafe on the beach - eat with your feet in the sand..."
January 8, 2019
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Children 0-1 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 2 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Show reviews that mention
Guest Review - Centara Grand Beach Resort Phuket”
The staff take time to response to your queries and sometime not at all. Further, we didn't have hot water in our room for the duration of our stay. We were not moved to another room with hot water and subject to washer/ bath at the gym. This was a spoil for my hotel as I didn't expect such service from a 5 star resort.
I had suffered from food poisoning after eating their buffet breakfast. Also we had to change our room as the air conditioning unit broke down and all my clothes were ruined with the water driooibg from the unit.
Check in was terrible. We specified rooms and called to confirm a day before but did not get the kind of rooms requested. Our room took 2 hours to get ready after check in time. No mini bars in rooms. They had “ coolers” which didn’t keep anything cool. V disappointing from Centara.
The entire staff are superb. The location and facilities are unmatched in this area. This is a wonderful family friendly and couple friendly resort. The resort offers everything you could ever wish for. The sunsets are truly awe inspiring. I have nothing but positive things to say about our experience there. 5 stars across the board.
Superb facilities and staff”
This resort is made for families, so many activities for kids and if u like alone time with hubby you can send your child un the kids club with a lot of things to do for your kids We had so much fun in the lazy river and slides.. Beach is awesome too! Clean water! Powder sand and yeah..the sunset!!! Choose bldng 9, if u want direct access to beach and the pool.
DO NOT BOOK THIS HOTEL”
This hotel refused to honor the reservation details as per the Agoda booking. My reservations clearly stated that I was to have Club privileges and free wi-fi. I was refused both by the hotel management upon my arrival. They demanded additional payments in order to provide. A room costing nearly $500 dollars per night and they refused to provide the advertised free wi-fi demonstrates how little this hotel management team values customers. Of course, this also calls into question Agoda's own procedures, when they cannot guarantee the services they advertise on their own website. In addition to the egregious behavior by the hotel staff, the hotel itself is run-down and in need of significant repairs. A $500/night room with only occasional hot water, rusting bathroom fixtures, exposed wiring, bed headboard badly stained and worn through exposing foam backing, fake woodwork coming apart at the seams, and poor overall room cleanliness. Not recommended.
A little outdated but nice”
Located a 15 minute walk (beach side available) from the Karon Beach restaurant/shop strip or 15 minute tuk tuk to Patong, Centara Grand resort was in an okay location. The walk required an uphill trek or walking through water on the sea side. The best thing about the room was the balcony. The worst was the mattress- it was like a pull out couch. Be forwarned that they charge you 4000 bhat down payment which is returned 2 weeks later. The pool was awesome but the place was kind of a maze!
Food is excellent, views spectacular, rooms large and quiet. Lots of steps if you are from the main lobby but great exercise! If you want a quiet and relaxing place you will not be disappointed
Great location and facilities for kids”
Stayed at this hotel with my wife and 2 kids 4 and 1 years. The stay was great. We had a pool suite and that was the only downside. The pool in the room looks super nice but the water is not heated and the pool rooms are always on first floor so the view is restritected. Great pool area, kids activities, restaurants and beach! Got overcharged on my bill when checking out luckily I saved my bills during the stay. That still won’t change my mind of recommending this hotel to others!
Beware the definition of "Ocean Facing" will not guarantee you an "Ocean View"”
My whole experience at this property was defined by a debate I had to have with the staff about the difference and definition of Ocean View and Ocean Facing. Be warned. "Ocean Facing" does not mean you will get an Ocean View. I was put in a second floor room with a view of the walls of the next room, a range of trees, and part of the swimming pool. I was in the direction of the Ocean but could not see the Ocean. Staff at the hotel are fine with this. "This is why we called it Ocean Facing, not Ocean View.". I managed to get us moved for the second night. But it does not change the facts that the use of the phrase Ocean Facing (while technically true) is not what you think you are getting when you book. Punchline - the photos you see for Ocean Facing are far fro guaranteed. You are not guaranteed an Ocean View with an Ocean Facing room.
While our staying Phuket, Unfortunately not so good weather. But by all people include all stuff and even other guest, we could spend the time happily. Especially, my elder son enjoyed his birthday surprise @ Mare restaurant. High Appreciate to all and would like to get back sooner. But shower has not hot water. Tub is OK.
Absolutely fantastic ”
The room was huge . Breakfast was fantastic Kids simply enjoyed every bit of their holiday . No regrets despite with some hiccups with the reception . The staff is extremely friendly and good with kids. Kids club is pretty entertaining with activities every single day. I highly commend Miss Au ( duty manager ) she was very attentive and accommodating with all our request and concerns. Phone call was made regularly through out our stay to ensure everything was going ok. Will definitely come back for more future holidays in centara grand Phuket .
Excellent facilities, great for the family with either young or old children. The property has everything and its far away enough from PAtong area to be away from all the noise BUT close enough that its just a short 5min ride... 2nd visit back.. and loved it.....
Free upgrade! ”
I booked a deluxe room but gotten a free upgrade to 1 BR pool villa! That was fantastic! The pool is great for children and adult, lazy pool, jacuzzi tub, cliff jump, and slides. The beautiful sea is just right at door step. Couldn't ask for more.
Couldn't fault our stay.”
We just came back from spending ten nights at Centara Grand and this place is going to hold a special place in my heart for a very long time. I don't think our time in Thailand would have been as enjoyable if it weren't for staying here. The staff are the sweetest and most genuine people I have ever come across and I was sad to leave because of them. The resort itself is right on a private strip of beach and is in a lovely quiet area with spectacular cliftop views - if you don't mind a small walk. The buffet breakfast was the best I've ever had, with such a selection and changes made each day. The resort holds many free daily activities and honestly, if you were looking for a resort holiday without even having to leave the property - this would be the place to stay. There was so much to see in Phuket but I would happily stay here without seeing any of it because the resort in intself is so wonderful.
rani ada burman”
very good location very good room thai night very good food will come again but next time will upgrade the room but the room we booked was very good but would like my own pool beach very good for relax as not get busy also x2 swimming pool again as hotel busy but still had time to relax at both pools i would recommend this hotel to anyone who wants to stay in phuket some people would say expensive but for us worth every penny we spent booking the hotel and what we spent while staying at hotel
Nice view, amazing resort ground, dated room”
The resort has amazing facilities, large pool, direct access to beautiful beach. You can even snorkel from the hotel beach and see lots of fish near the rocks. The COVE restaurant is really nice. The staff are always smiling and greeting you and service is excellent. However room itself is dated and needs renovation to match the excellent outside facilities. That said, the view from the room is simply breathtaking.
Everything was great. The staff treated us very well, perfect location only few minute walk to the centre, food was great, rooms swimming pool bars etc. all perfect. We only had one problem. The hotel is perhaps not to blame however we booked our hotel through Agoda which clearly stated there is free wifi and that was NOT the case. The hotel never offers free wifi and we had to pay for our internet usage. The staff at the reception did not seem bothered by this at all, only insisted on us paying, which was very disappointing.
Not Recommend ”
5 star hotel and view with poor service quality. Every day there are issues that we have to address to the call center for help. 1. Bathtub is not draining itself. 2. Water pressure is not stable for the showerhead. Rain showed above the head works fine. But showerhead is not working... no enough pressure and the hot water is not stable all the time. 3. One day I went back to my room at 3 PM. No housekeeping had been done. Seriouslly? 4. Booked a 2 double bed room for 3 people but the hotel only prepared 2x amendities. 5. Wifi is not for free (but AGODA says it's FREE!). Spend 300 baht for a 3 day pass but the wifi speed is poor. OMG. 6. Water leaks out my shower door and wets my floor all the way to the hallway. 7. Room service asked.. you have to wait at least 20 mins to have staff come knock your door. I understand the resort is big, but sometimes we need the thing right away. 8. Breakfast is poor.
Service has to be improved”
5 star hotel and view with poor service quality. Every day there are issues that we have to address to the call center for help. 1. Bathtub is not draining itself. 2. Water pressure is not stable for the showerhead. Rain showed above the head works fine. But showerhead is not working... no enough pressure and the hot water is not stable all the time. 3. One day I went back to my room at 3 PM. No housekeeping had been done. Seriouslly? 4. Booked a 2 double bed room for 3 people but the hotel only prepared 2x amendities. 5. A/C for one room is not cooling. 6. Wifi is not for free. Spend 300 baht for a 3 day pass but the wifi speed is poor. OMG, but on AGODA it says FREE WIFI...! 7. Water leaks out my shower door and wets my floor all the way to the hallway. The swimming pool and the facilities are great, beach is also great and not crowded (but no lifeguard). Just couldn't understand why the service is way below average. Breakfast is bad. Will not visit again.
Centara Grand Beach Resort Phuket