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Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel

Removed from saved list

8.8

Excellent

3,899 reviews

3,899 reviews

View107
Housekeeping76
Shops21
See map

9.1

Exceptional

Location rating score

Exceptional location - 60 meters from city center
Exceptional for walking
Parking
Available
Walkable places
Jz Brat

30 m

Bello Visto

40 m

Cerulean Tower NOH Theatre

50 m

Cosmo Planetarium Shibuya

130 m

La.mama

200 m

Popular landmarks
Shibuya Crossing

350 m

Meiji Jingu

2.2 km

Shinjuku Gyoen National Garden

3.4 km

Tokyo Metropolitan Government Building observation room

3.8 km

Tokyo Tower

4.2 km

Closest landmarks
Shibuya-san

150 m

Contact

280 m

Hachi Statue

300 m

Hachiko

320 m

Moyai Statue

330 m

Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel

26-1 Sakuragaoka-cho, Shibuya, Tokyo, Japan, 150-8512 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Shibuya part of Tokyo, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sensoji Temple. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

230 meters to public transportation

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit

Facilities

Airport transfer

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Spa

Fitness center

Luggage storage

Sauna

This property is in high demand!

64 travelers have booked today.

Value for money8.2
Location rating9.1
Nearest airportHaneda Airport (HND)
Distance to airport13.9 km

Rooms available at Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel

Excellent
Room comfort & quality

8.9

Corner Suite Non-Smoking
...
  • Room size: 85 m²/915 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Suite - Non-Smoking
...
  • Room size: 74 m²/797 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Twin Non-Smoking
...
  • Room size: 37 m²/398 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Executive Superior King
...
  • Room size: 37 m²/398 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Double Non-Smoking
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Executive King Bed Non-Smoking
...
  • Room size: 34 m²/366 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Twin Room - Executive Floor - Non-Smoking - Check in after 4PM & Check out before 10AM
...
  • Room size: 38 m²/409 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Superior King Room - Executive Floor - Non-Smoking - Check in after 4PM & Check out before 10AM
...
  • Room size: 38 m²/409 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Executive Corner King Room
...
  • Room size: 49 m²/527 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Japanese Suite Room
...
  • Room size: 59 m²/635 ft²
  • City view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel?

Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 3200 JPY. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel has a car park right on site for maximum convenience. Parking is available for a fee of 4000 JPY per day. If you're looking for an easy way to get around Tokyo with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel. There's an additional charge of 3993 JPY for adults and 18 USD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel?

Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel features 3 on-site restaurants for your dining convenience. Chinese cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours. Light meal like coffee or tea and desserts are served using only quality ingredients.

Can special events be hosted at Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel?

You may choose an indoor venue for your special gathering.

Can business events be hosted at Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel?

On-site venues and convenient event services make Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 120 people.

What is the smoking policy at Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel?

Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel?

The closest train, metro, or bus station is Shibuya Train Station, 250 m away from Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel.

What restaurants are nearby Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel?

Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel’s neighborhood is Shibuya which includes popular restaurants such as Szechwan Resutaurant Chin, Jieijiburatto and Cerulean Tower Kanetanaka.

What popular shopping places are close to Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel?

Located in the Shibuya area, Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel is close to great shopping choices like Shibuya Mark City, Shibu Chika Shopping Road and Hello Kitty Store 109-2.

What are popular attractions near Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel?

Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel’s location in the Shibuya neighborhood makes it close to famous attractions including Meiji Jingu, Shibuya Crossing and Hachiko.

What popular natural sightseeing spots are close to Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel?

Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel is located within Shibuya, which makes it conveniently close to natural sights including Shibuya Fureai Botanical Center and Tokyo Riding Club.

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Explore the neighborhood

What people love about Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel

  • 9.6

    Exceptional

    "The hotel nearby has got everything!!"

    Hiroko

    |

    August 22, 2022

  • 10

    Exceptional
    Cleanliness

    "The room was so good clean and best view The front desk was great and nice welcoming us."

    Mourad

    |

    August 15, 2022

  • 8.4

    Excellent
    Location

    "The best thing about the Cerluean Tower Tokyo Hotel is the view."

    Frank

    |

    July 9, 2022

Property ranking|Compared to 4,677 Tokyo properties
See all rankings
Room comfort score
8.9/10
Cleanliness score
9.3/10
Room size
44 sqm.
Location score
9.1/10
Better than
98
%
of Tokyo properties
Better than
97
%
of Tokyo properties
Bigger than
97
%
of Tokyo properties
Better than
96
%
of Tokyo properties
Overall rating:

8.8

Excellent
3,899 reviews
Cleanliness
9.3
Facilities
8.6
Location
9.1
Read all reviews >
What travelers say they love:
Very Attentive Team , Housekeeping and standard was exceptio...
John from Macau SAR, China
Business traveler
More about Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel

More about Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel

Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel

Wake up to a magical day and enjoy all that Tokyo offers with a stay at Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel.
The facilities and services provided by Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi services to help you find what you want in Tokyo.
Parking is always available, provided by the hotel for their driving guests. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel. Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms at Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel include a separate living room, as part of the room design. Some selected rooms have daily newspaper, television, in-room video streaming and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms. Selected room rates may have access to the executive lounge provides high-end services in an atmosphere of sophisticated luxury.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar and nightclub.
To fill your days, be sure to check out the fantastic facilities offered at Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel. Pamper and indulge yourself with a visit to the massage, salon, steam room and sauna. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. In a competitive mood? Get sporty with your travel group or other guests at the yoga room in the hotel.
Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Around the property

There are many attractions to discover within close proximity to Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel. Photograph yourself in front of Tokyo Tower located 4.1 km away, which people travel great distances to see.


Reasons to stay here

This hotel stands above the rest with a cleanliness score that beats 97% of accommodations in the city.
This hotel scores higher than 96% of accommodations in the city for its location.
Room comfort is said to be outstanding here, scoring higher than 98% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.6

Most talked about facilities

Housekeeping

100 mentions

View

70 mentions

Breakfast

43 mentions

Internet

37 mentions

Languages spoken

  • English
  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Massage
  • Nightclub
  • Sauna
  • Spa
  • Steamroom
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Chapel
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Shrine
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [on-site]
  • Taxi service

Available in all rooms

  • Air conditioning
  • Bathrobes
  • Bathtub
  • Free bottled water
  • Hair dryer
  • Refrigerator
  • Towels
Food and dining
Breakfast options
  • American
  • Continental
Restaurants on site

タワーズレストランクーカーニョ

  • Cuisine: French

ガーデンキッチンかるめら

  • Cuisine: European
Location
26-1 Sakuragaoka-cho, Shibuya, Tokyo, Japan, 150-8512
Exceptional
Location

9.1

Airports

  • Haneda Airport (HND)
    13.9 km 25 min drive
  • Narita International Airport (NRT)
    63.9 km 1.0 hour drive

Public transportation

  • Shibuya Train Station
    260 m 4 min walk
  • Shinsen Station
    540 m

Hospital or clinic

  • Tohodaiiryo Center Ohashi Hospital
    1.3 km 18 min walk

Shopping

  • Ameyoko Shopping Street
    9.0 km

Convenience store

  • On-site

Cash withdrawal

  • ATM
    80 m 1 min walk
What's nearby

Popular landmarks

  • Shibuya Crossing
    350 m
  • Meiji Jingu
    2.2 km
  • Shinjuku Gyoen National Garden
    3.4 km
  • Tokyo Metropolitan Government Building observation room
    3.8 km
  • Tokyo Tower
    4.2 km
  • Ginza
    6.4 km
  • Ueno Park
    9.4 km
  • Asakusa
    10.8 km
  • Sensoji Temple
    10.9 km
  • Tokyo Skytree
    11.7 km

Nearby landmarks

  • Jz Brat
    30 m
  • Bello Visto
    40 m
  • Cerulean Tower NOH Theatre
    50 m
  • Cosmo Planetarium Shibuya
    130 m
  • Shibuya-san
    150 m
  • La.mama
    200 m
  • Cold Stone Creamery
    220 m
  • Shibuya Mark City
    220 m
  • Dogenzaka
    230 m
  • Shibuya Train Station
    260 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-6 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • An extra bed is only provided for the Superior Twin QQ room type when the room is booked for 3 guests.
  • Guests under the age of 13 years are not allowed to use Executive Lounge.
  • There is a fee of JPY 2,200 for the use of gym/ fitness. The minimum age for access is 18 years.
  • Guests staying at below room types will use the gym at no additional charge.
    Executive Queen, Executive King, Executive Twin, Executive Superior King, Executive Corner King, Japanese Suite Room, Junior Suite Room, Executive Suite, Corner Suite
  • The property will collect the Tokyo accommodation fee upon arrival.
    JPY 100 per person per night for whose booking value is JPY 10,000-14,999.
    JPY 200 per person per night for whose booking value is more than JPY 15,000.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee3200 JPY
  • Travel time to airport (minutes)90

Extras

  • Breakfast charge (unless included in room price)3993 JPY
  • Daily Internet/Wi-Fi fee0 JPY

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors40
  • Number of restaurants3
  • Number of rooms 408
  • Room voltage100
  • Year property opened2001

Parking

  • Daily parking fee4000 JPY
Property announcements

Due to the government's declaration of emergency, the business contents of facilities such as fitness clubs, executive lounges, and restaurants are subject to change.
[Fitness club]
Business will be suspended for the time being.

[Executive Lounge]
We will change the business hours and suspend the provision of alcoholic beverages.
Business hour: From 08:00AM to 08:00PM
・ Breakfast: From 08:00AM to 10:30AM
・ Tea time: From 10:30AM to 02:00PM /from 07:00PM to 08:00PM
・ Afternoon tea: From 02:00PM to 07:00PM

[Restaurant]
・ We will suspend the provision of alcoholic beverages.
・ Please check the official website of the property for business hours.

In response to the government's declaration of emergency, we will change the business contents of the facilities in the facility.
Please check the property official website site for details.

Reviews of Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness9.3
Facilities8.6
Location9.1
Room comfort and quality8.9
Service9.0
Value for money8.2
High score for Tokyo
Rating
9+ Exceptional (804)
8-9 Excellent (436)
7-8 Very Good (272)
6-7 Good (74)
<6 Below Expectation (87)
Time of the year
Mar - May (395)
Jun - Aug (416)
Sep - Nov (384)
Dec - Feb (478)
All guests (3,011)
All room types
All languages

Show reviews that mention 

Showing 1,673 verified guest comments
12345
10.0
Exceptional
Margot from Australia
Couple
Double Room
Stayed 5 nights in December 2018

True 5 star experience”

The Cerulean Tower Tokyu Hotel is located just behind the scramble crossing at Shibuya station. Location wise it is fantastic, as you are close to the action, but on a slightly more quiet street. The rooms are very nicely appointed with magnificent views over Tokyo. My room looked directly towards Mt Fuji. Wonderful to wake up in the morning and gaze out at Fuji from bed. The bed was so comfortable - one of the most comfortable hotel beds I have ever slept on. After a long flight this hotel is amazing for a big sleep! The fitness facilities are great too if you want some down time. They are equipped with a gym, sauna, spa and pool. The staff were lovely too. Overall I was very pleasantly surprised by the standards of this hotel. It was truly 5-star, and I would recommend it to anyone staying in Tokyo.

Reviewed February 07, 2019

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Dear Mr./Ms. Margot Thank you for staying at the Cerulean Tower Tokyu Hotel and reviewing us. The Management and Staff would like to thank you for the wonderful comments and we are delighted to understand that the Hotel has brought many conveniences to your stay. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Once again, we would like to express our sincere thanks for choosing our place. Sincerely yours,

Responded February 07, 2019
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
9.6
Exceptional
Amy from Singapore
Couple
Superior King Room
Stayed 3 nights in December 2019

great location, wonderful stay, and superb city view from the room”

upon arrival we were quickly usher to the reception. the staff quickly helped us with our luggages. we booked a superior king room on standard floor, as they were full, the staff was kind to let us have the same room type on executive floor. the reception staff was very helpful and gave us a list of places in shibuya for ramen n also recommended places for shopping and christmas lights. when we entered the room, we were delighted to have the city view. they gave us complimentary car park for a couple of hours before we return the car. we booked our airport limousine service through the concierge and it was really efficient. When we checked out, they took our luggages and told us we just need to b there at the stated time. they will help to load the luggages to the bus. everything was very prompt and service orientated. the room was comfortable with great bathing and coffee facilities. except for the last night, we kept hearing walls cracking sounds. doors wasn’t sound proof too

Reviewed December 16, 2019

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Dear Mr./Ms. Amy Thank you for staying at the Cerulean Tower Tokyu Hotel. We would be greatly appreciated to write such a generous and richly detailed account of your experience. However, we would like to apologize profusely on the inconveniences that were caused during your stay. This is definitely not the level of service that we will want to extend to our guests and we would like to apologize once again and to ensure your comfortable experience here next time, we will improve your feedback as soon as possible. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Sincerely yours,

Responded January 17, 2020
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
10.0
Exceptional
Mohamad from Indonesia
Family with young children
Superior King Room
Stayed 10 nights in April 2019

Great hotel near Shibuya Station ”

Stayed here for 10 days. Only short walk to Shibuya Station, the famous Shibuya Crossing, Hachiko statue, and the Shibuya shopping district. Room was large enough for the whole family (2 adults, 1 child, 1 baby) and 5 suitcases. It had a decent size dining table and it wasn’t even a suite room. The staff were super friendly and very attentive. After four nights, there was a small technical problem with our room and Mr. Hasimoto and his team worked quickly and happily to move us and all our many stuff to another (what it seems like a slightly upgraded) room in the middle of the night. No fuss no nothing. Excellent stay and would definitely stay here again.

Reviewed May 02, 2019

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Dear Mr./Ms. Mohamad Thank you for staying at the Cerulean Tower Tokyu Hotel and sharing reviewing us. The staff and I would like to thank you for choosing our place during your precious time here. The Management and Staff would like to thank you for the wonderful comments and we are delighted to understand that the Hotel has brought many conveniences to your stay. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Once again, we would like to express our sincere thanks for choosing our place. Sincerely yours,

Responded May 03, 2019
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
10.0
Exceptional
Jeff from United States
Couple
King Room
Stayed 4 nights in December 2018

Great location and rooms”

My wife and I found this hotel to be perfect for a four night stay in Tokyo. Five minute walk from Shibuya Station. Rooms were comfortable, gorgeous and cleaned impeccably each day by a staff that was very welcoming and attentive.

Reviewed January 01, 2019

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Dear the guest, thank you for staying at the Cerulean Tower Tokyu Hotel and reviewing us. The Management and Staff would like to thank you for the wonderful comments and we are delighted to understand that the Hotel has brought many conveniences to your stay. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Once again, we would like to express our sincere thanks for choosing our place. Sincerely yours,

Responded January 01, 2019
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
10.0
Exceptional
Dean from Australia
Couple
Corner King Room - Non-Smoking
Stayed 1 night in February 2019

Perfect hotel at a great price point”

The room was wide, for a 5 star hotel its price was very reasonable. The whole property was very posh and glamorous and the staff were polite and friendly. Great location a few minutes from Shibuya Station - I was able to catch a glimpse of some of the Shibuya Crossing from the hotel room. There are buses to and from the airport from this hotel as well, which is useful if you wanted to make it your first or last stop to your trip.

Reviewed February 17, 2019

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Dear Mr./Ms. Dean Thank you for staying at the Cerulean Tower Tokyu Hotel and reviewing us. The Management and Staff would like to thank you for the wonderful comments and we are delighted to understand that the Hotel has brought many conveniences to your stay. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Once again, we would like to express our sincere thanks for choosing our place. Sincerely yours,

Responded February 18, 2019
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
9.6
Exceptional
Christina from United States
Family with teens
Superior King Room
Stayed 4 nights in July 2019

Almost Perfect”

The view was incredible and the location was perfect for traveling around, with quick access to the station. Staff on the first door were very helpful while learning the area. The only thing truly lacking was the food service. Trying dinner for one night at one of the select hotels was pricey with barely anything to eat. We ended up using the 7 eleven most to eat a good meal instead, and any idea of trying the hotels food were dashed. A suggestion to put some sort of food catering for the middle class to eat as well? Besides that the beds were comfortable and cleaning services did a great job. It’s a great place to stay for almost all traveling needs.

Reviewed July 09, 2019

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Dear Mr./Ms. Christina Thank you for staying at the Cerulean Tower Tokyu Hotel and sharing reviewing us. The staff and I would like to thank you for choosing our place during your precious time here. The Management and Staff would like to thank you for the wonderful comments and we are delighted to understand that the Hotel has brought many conveniences to your stay. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Once again, we would like to express our sincere thanks for choosing our place. Sincerely yours, Customer relation Ayu T.

Responded July 10, 2019
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
9.6
Exceptional
Melvin from Singapore
Family with young children
Corner Twin Non-Smoking
Stayed 4 nights in March 2019

Nice luxury hotel”

Stayed for four nights at the exec king. Overall an enjoyable stay. Room was spacious with a fabulous view of the city. Bed was standard king and could fit 2 adults and one young child. We have two boys and opted for an extra bed which was not cheap (about 9000 yen per night). As there was a sofa in the room, we put the bed next to it so it extends to ‘queen’ size bed for our boys. Staff were generous with extra pillows and quilt comforter. Hotel staff, from lobby reception, housekeeping, to butler, were all very polite and hospitable. We didn’t try the breakfast as it wasn’t in our package. Wanted to try at least one of the mornings but found the price too expensive.

Reviewed March 25, 2019

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Dear Mr./Ms. Melvin Thank you for staying at the Cerulean Tower Tokyu Hotel and reviewing us. The Management and Staff would like to thank you for the wonderful comments and we are delighted to understand that the Hotel has brought many conveniences to your stay. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Once again, we would like to express our sincere thanks for choosing our place. Sincerely yours,

Responded March 26, 2019
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
9.6
Exceptional
Elliot from Singapore
Couple
Double Room
Stayed 2 nights in January 2019

Great Service ”

Check in was hassle free. Was given an option to upgrade the room and to have access to the lounge by topping up. Did so and was not disappointed. Selection of alcohol, cocktails and food was good. There is a good offering of sake, wines and champagne. Rooms are well appointed. Views are amazing. The hotel has all one would need. A church, Dentist, clinic, convenience store, shops, array of restaurants, gym, indoor pool etc. They made a dinner reservation on my behalf. What struck me was their level of service. We booked the 6.40am Narita Express. Without us asking, the very efficient bellboy was at our door at 6.30am to Ensure that he had our bags, rushed us through check out and had the bus waiting for us. This was above and beyond his duty. Very impressive. Will stay here again when I am back in Tokyo.

Reviewed January 27, 2019

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Dear Mr./Ms. Elliot Thank you for staying at the Cerulean Tower Tokyu Hotel and reviewing us. The Management and Staff would like to thank you for the wonderful comments and we are delighted to understand that the Hotel has brought many conveniences to your stay. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Once again, we would like to express our sincere thanks for choosing our place. Sincerely yours,

Responded January 28, 2019
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
10.0
Exceptional
Joyce
Family with teens
Adjoining Rooms
Stayed 4 nights in November 2019

Great Great hotel!”

we booked the adjoining room for family of 4. First time in Tokyo and first time Agoda user. I can't tell you how pleased we were with EVERYTHING! This web site was easy to use, and this hotel is amazing!! We are very pleased with our choice!

Reviewed December 10, 2019

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Dear Mr. /Ms. Joyce Thank you for staying at the Cerulean Tower Tokyu Hotel and sharing reviewing us. The staff and I would like to thank you for choosing our place during your precious time here. The Management and Staff would like to thank you for the wonderful comments and we are delighted to understand that the Hotel has brought many conveniences to your stay. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Once again, we would like to express our sincere thanks for choosing our place. Sincerely yours,

Responded January 08, 2020
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
10.0
Exceptional
Kok from Singapore
Group
Double Room
Stayed 3 nights in January 2020

housekeeping staff is very thoughtful.”

housekeeping staff is very thoughtful. she arranged the things in the bathroom to my needs. i have my own hair products initially around the basin area, she arranged them up to the side shelf. our toothbrush is also placed nicely. overall is a good experience and i'm very satisfied.

Reviewed January 29, 2020

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Dear the guest, Thank you very much for staying at the Cerulean Tower Tokyu Hotel and for taking the time to write a review. We are delighted to read that you had a relaxing stay. Your kind words have encouraged us to continue to do our utmost in offering luxury and elegance to satisfy all our guests, without becoming complacent. We look forward to your continued patronage and to serving you again soon. Best Regards, Ayu T.

Responded January 30, 2020
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
10.0
Exceptional
Richard from United Kingdom
Couple
Superior Twin Smoking
Stayed 2 nights in September 2019

Great location”

Walking distance to Shibuya Crossing. Excellent hotel, English speaking staff who exemplified why Japanese hotels are so good on service. Our room was high and looked over central Tokyo and the light show at night was stunning. Room generous on size, very modern and in excellent condition. Thoroughly recommended!

Reviewed October 02, 2019

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Dear Mr. /Ms. Richard Thank you for staying at the Cerulean Tower Tokyu Hotel and sharing reviewing us. The staff and I would like to thank you for choosing our place during your precious time here. The Management and Staff would like to thank you for the wonderful comments and we are delighted to understand that the Hotel has brought many conveniences to your stay. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Once again, we would like to express our sincere thanks for choosing our place. Sincerely yours,

Responded October 03, 2019
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
9.6
Exceptional
Shallyna from Australia
Couple
Double Room
Stayed 3 nights in August 2019

Honeymoon ”

Excellent Hotel with great amenities, wonderful staff and facilities. The room was exceptional as we upgraded to the Super King suite. Love all the amenities provided, the extra large room and the algae bath salt provided for baths. The Hotel sits right on the airport bus pick up which made it so convenient for us to travel back to the airport with our 5 suitcases and they didnt count the amount of suitcases we placed into the hold for transport unlike many other bus stations. The only thing that I would've liked is if the hotel was on the famous Shibuya crossing side (its on the other side) which made walking back and forth in 37 degree heat with 100% humidity in peak Tokyo summer a bit sweat drenching. The upgrade allowed us to have executive lounge access which was great - love tea and cocktail hour!

Reviewed August 21, 2019

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Dear Mr. /Ms. Shallyna Thank you for staying at the Cerulean Tower Tokyu Hotel and sharing reviewing us. The staff and I would like to thank you for choosing our place during your precious time here. The Management and Staff would like to thank you for the wonderful comments and we are delighted to understand that the Hotel has brought many conveniences to your stay. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Once again, we would like to express our sincere thanks for choosing our place. Sincerely yours, Customer relation Ayu T.

Responded August 22, 2019
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
10.0
Exceptional
Rena from Singapore
Family with teens
Adjoining Rooms
Stayed 5 nights in November 2019

Exceptional”

Very convenient location in the heart of everything. Walking distance to train station and shopping and eateries. Didn’t have the chance to eat in the hotel so can’t comment on that. Only one incident where we asked to book the airport limousine bus to the airport and they got us a mini van instead. Lost in translation.

Reviewed December 04, 2019

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Dear Mr. /Ms. Rena Thank you for staying at the Cerulean Tower Tokyu Hotel and sharing reviewing us. The staff and I would like to thank you for choosing our place during your precious time here. The Management and Staff would like to thank you for the wonderful comments and we are delighted to understand that the Hotel has brought many conveniences to your stay. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Once again, we would like to express our sincere thanks for choosing our place. Sincerely yours,

Responded December 05, 2019
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
9.6
Exceptional
Daniels from New Zealand
Family with young children
Superior King Room
Stayed 3 nights in August 2019

Exceptional”

Amazing location right by Shibuya station and shops, staff were friendly and helpful. Room was very large and clean and the views were incredible. Not the most child friendly hotel (we travelled with our three year old) as no room service menu and some restaurants and the health spa didn’t allow her in. However the staff were always helpful and even gave her a small gift on check in and had children’s amenities in the room.

Reviewed August 12, 2019

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Dear Mr. /Ms. Daniels Thank you for staying at the Cerulean Tower Tokyu Hotel and sharing reviewing us. The staff and I would like to thank you for choosing our place during your precious time here. The Management and Staff would like to thank you for the wonderful comments and we are delighted to understand that the Hotel has brought many conveniences to your stay. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Once again, we would like to express our sincere thanks for choosing our place. Sincerely yours,

Responded August 13, 2019
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
10.0
Exceptional
Kenneth from United States
Couple
Double Room
Stayed 2 nights in January 2019

Japan 2019”

Unfortunately due to a delayed flight my wife and I were only able to stay one night. The room was great as were the staff and service. Very closes to the Shibuya Train Station, shopping, and Shibuya Crossing. We'd stay again.

Reviewed January 22, 2019

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Dear Mr./Ms. Kenneth Thank you for staying at the Cerulean Tower Tokyu Hotel and reviewing us. The Management and Staff would like to thank you for the wonderful comments and we are delighted to understand that the Hotel has brought many conveniences to your stay. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Once again, we would like to express our sincere thanks for choosing our place. Sincerely yours,

Responded January 23, 2019
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
9.6
Exceptional
Sean from United States
Couple
Superior King Room
Stayed 3 nights in May 2022

Superior King Room Stay”

This is my second time at the Cerulean Tower Tokyu Hotel. I love the the superior rooms. They have a lot of space and I love the shower/bath area. Rooms were clean and service was great. Would stay here again! Staying in Shibuya, was so close to everything within walking distance.

Reviewed May 25, 2022

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Dear Mr. Sean, Thank you very much for staying at the Cerulean Tower Tokyu Hotel and for taking the time to write your review. We are very happy to hear that you had a pleasant stay with us and we are also honored to receive your compliments on our room and staff.  We hope that you will enjoy your stay at our hotel again when you visit Shibuya. We will continue to do our best to provide a comfortable and relaxing stay for all our guests. We look forward to your continued patronage in the future and to welcoming you again soon. Customer Relations Manager

Responded May 26, 2022
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
10.0
Exceptional
William from United States
Business traveler
Stayed 1 night in December 2019

Bill from Charleston SC USA”

The Cerulean Tower Tokyu Hotel was recommended by a friend that lives in Shibuya. It was reasonably priced for the location, impeccably well kept, very professional staff and a top of the line facility.

Reviewed December 29, 2019

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Dear Mr. /Ms. William Thank you for staying at the Cerulean Tower Tokyu Hotel and sharing reviewing us. The staff and I would like to thank you for choosing our place during your precious time here. The Management and Staff would like to thank you for the wonderful comments and we are delighted to understand that the Hotel has brought many conveniences to your stay. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Once again, we would like to express our sincere thanks for choosing our place. Sincerely yours, Customer relation Ayu T.

Responded December 30, 2019
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
10.0
Exceptional
Jodie from Philippines
Solo traveler
Double Room
Stayed 2 nights in February 2020

Perfect location if you want to go to Donki”

My stay was so perfect. I was at the 31st floor. Great food and service as well.

Reviewed February 26, 2020

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Dear Mr./Ms. Jodie Thank you very much for staying at the Cerulean Tower Tokyu Hotel and for taking the time to write a review. We are delighted to read that you had a relaxing stay. Your kind words have encouraged us to continue to do our utmost in offering luxury and elegance to satisfy all our guests, without becoming complacent. We look forward to your continued patronage and to serving you again soon. sincerely yours, Customer relation Ayu T.

Responded February 27, 2020
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
9.6
Exceptional
Ryan from United States
Couple
Double Room
Stayed 1 night in April 2022

Great stay!”

The staff was nice and informative, they had English-speaking staff to help us as well which is always a plus. Our room was very clean, and the close proximity to numerous convenience stores and the train station were very nice accommodations. Will definitely stay here again when in the area.

Reviewed May 01, 2022

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Dear Mr. Ryan, Thank you very much for staying at the Cerulean Tower Tokyu Hotel and for taking the time to write your review. We are very happy to hear that you had a pleasant stay with us and we are also honored to receive your compliments on our staff.  We hope that you will enjoy your stay at our hotel again when you visit Shibuya. We will continue to do our best to provide a comfortable and relaxing stay for all our guests. We look forward to your continued patronage in the future and to welcoming you again soon.

Responded May 02, 2022
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
10.0
Exceptional
Anuar from Malaysia
Family with young children
Double Room
Stayed 3 nights in February 2019

Great location”

Great location in shibuya, 5 minute walk to the station. Great for going out at night. Staff are very accomodating and will take care of you.

Reviewed February 09, 2019

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Dear Mr./Ms. Anuar Thank you for staying the Cerulean Tower Tokyu Hotel in your recent visit in Tokyo. We are delighted to understand that the location of the Hotel has brought many conveniences to your stay. Thank you once again for the time in sharing your feedback and we look forward to welcoming you back at our hotel. Sincerely yours,

Responded February 13, 2019
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
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