Citadines Uplands Kuching
Citadines Uplands Kuching
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9.6
Exceptional

"Nice location location + environment"

Poh

|

March 11, 2018

Studio Premier - Bed Citadines Uplands Kuching
Studio Premier - Bed
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Lobby Citadines Uplands Kuching
Lobby
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Lobby Citadines Uplands Kuching
Lobby
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Swimming pool Citadines Uplands Kuching
Swimming pool
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See map Citadines Uplands Kuching
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Excellent
Location
8.3
See all 6 photos Citadines Uplands Kuching
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What guests are saying:
Good location and hotel is clean
HAILENA from Malaysia
Couple
Friendly and helpful staff
AZREEN from Malaysia
Family with young children
Everything is good, we book 2 bedroom executive, really worth the money. My kids love the swimming pool and the bathtub in room. Ideal apartment if bring many young childrens. Everything was ready in room
Wee from Malaysia
Family with young children
Had a very comfortable stay at Citadines which has an excellent swimming pool. We asked for more towels and got them immediately. The rooms are kept clean, but not intrusive as we can put our stuff in the room safely
Shi from Singapore
Group
Same as usual, my first choice to stay in Kuching. This time i also introduce this hotel to my aunties and cousins who travel to Kuching recently. The food in the restaurant was nice and the surrounding was great.
Hong from Malaysia
Couple
Pros : Room is very spacious, comfortable bed and pillows, located next to the Spring mall (not connected), limited option but delicious breakfast provided, the gym and pool are well maintained. Cons : slow wifi, the room smells old, check in process was a bit slow
Haziq from Malaysia
Business traveler
Same as usual, my first choice to stay in Kuching. This time i also introduce this hotel to my aunties and cousins who travel to Kuching recently. The food in the restaurant was nice and the surrounding was great.
Hong from Malaysia
Couple
the location is great. the spring shopping mall jz opposite the hotel, airport is just 10 minutes drive away. easy access to city centre. there is swimming pool too. the view is kuching city and looks great.
GEOFFREY from Malaysia
Group

Citadines Uplands Kuching

Excellent location
- 1.83 kilometers from city center
- What's nearby?
Excellent
From 2532 reviewsSee what guests said
8.1
/
10
Excellent cleanliness
8.4
Recommended by 93% of guests
Value for money8.1
Location rating8.3
Nearest airportKuching International Airport (KCH)
Distance to airport5.8 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Fitness center

Select your room
8.4
Excellent
Room comfort & quality
This property is in high demand!Booked 18 times since yesterday | 10 travelers are looking at this property right now
Studio Premier
Studio Premier
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 double bed or 1 queen bed
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1 Bedroom Premier
1 Bedroom Premier
...
  • Room size: 44 m²/474 ft²
  • City view
  • 1 queen bed
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1 Bedroom Executive
1 Bedroom Executive
...
  • Room size: 40 m²/431 ft²
  • Pool view
  • 1 queen bed or 1 king bed
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Executive Two-Bedroom Apartment
Executive Two-Bedroom Apartment
...
  • Room size: 58 m²/624 ft²
  • Shower
  • 1 single bed and 1 super ki...
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Premier Two-Bedroom Apartment
Premier Two-Bedroom Apartment
...
  • Room size: 67 m²/721 ft²
  • Shower and bathtub
  • 2 single beds and 1 super k...
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2-Bedroom Premier Apartment
2-Bedroom Premier Apartment
...
  • Room size: 67 m²/721 ft²
  • Shower
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Apartment Executive One Bedroom
Apartment Executive One Bedroom
...
  • Room size: 40 m²/431 ft²
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Apartment Premier
Apartment Premier
...
  • Room size: 24 m²/258 ft²
Enter dates to see prices
Apartment Premier One Bedroom
Apartment Premier One Bedroom
...
  • Room size: 24 m²/258 ft²
Enter dates to see prices
2 Bedroom Executive Floor
2 Bedroom Executive Floor
...
  • Shower and bathtub
  • Kitchenette
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Have a question for Citadines Uplands Kuching?

What people love about the property

  • 8.0
    Very good

    "Comfortable bed, clean toilet, modern design, polite staff"

    Yee M.

    |

    September 14, 2016

  • 8.0
    Very good

    "Good breakfast, nice swimming pool."

    Arif

    |

    December 14, 2016

  • 9.6
    Exceptional

    "Everything is good and nice."

    Hadijah

    |

    November 4, 2016

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More about Citadines Uplands Kuching

More about Citadines Uplands Kuching

10.0
Exceptional

"Still the best like before , friendly staff."

Hong S.

|

October 31, 2016

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

10.0
Exceptional

"Great location and helpful staff."

Irene K.

|

January 1, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (2532)Booking.com Reviews (813)
8.1
/
10
Cleanliness8.4
Facilities8.1
Location8.3
Room comfort and quality8.4
Service8.1
Value for money8.1
Provided by verified guests of Agoda
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All guests (2532)
All room types

Show reviews that mention 

Showing 1524 verified guest comments
12345
9.2
Exceptional
FU from Malaysia
Solo traveler
Studio Premier
Stayed 1 night in December 2018
Not bad”
Located just opposite Kuching shopping mall ie The Spring. It can be connected thru a roofing link. Bars under the hotel , facilities are good , staffs are polite , the only thing that need to be improved is the breakfast...the cafeteria surroundings, foods, are way up to be improved. Other than that, all are up to expectation.
Reviewed December 23, 2018
Dear Fu, thank you for your review and we are glad you enjoyed your stay. Our serviced residence provides continental breakfast with a few addition of hot dishes. We have forwarded you comments to our contractor for their further improvement. We hope to welcoming you back again. Warm Regards, Liaw May Choo - Assistant Residence Manager
Responded December 24, 2018
Citadines Uplands Kuching
2.4
chin from Malaysia
Family with teens
Premier Two-Bedroom Apartment
Stayed 3 nights in December 2018
first experience 'No Towel Available'”
i was so disappointing about this travel , our first experience with No Towel available after the housekeeping! those shower bath,shampoo...no refill too!when check in,i wait about one hour oni get the room ready but also not the room of mine at schedule because they said that room still cannot manage to be done for us ,we all very tired already whatever room they give me i also no response!the sofa is spoil already the spring already broken!those tv remote sometimes can use sometimes cannot use and the aircond remote also !
Reviewed January 07, 2019
Dear Chin, thank you for your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted your observations and recommendations for improvements to the areas mentioned. Please be assured that I will coordinate the plans for these enhancements with the respective team members and their department. We seek your patience and understanding as the recommendations may require time to be implemented, we will continue in our improvement efforts to provide excellent service and products to our residents. Thank you with warmest regards, Assistance Residence Manager - Liaw May Choo
Responded January 12, 2019
Citadines Uplands Kuching
9.2
Exceptional
EAYEAN from Malaysia
Group
Stayed 3 nights in February 2018
exceed my expectation”
the room was clean, we mopped the floor using wet tissue due to the dropped biscuit chips and the tissue was still white in color, meaning that the floor was truly clean. You can have very comfortable breeze in the middle of the town while sitting at the poolside, Wow!! The only bad thing I need to comment is the window area beside the lift area where the glass was designed in 2 separate piece Up & down that has gap between the glasses and the gap was big enough for kid to fall down if they were too naughty to reach there, so take good care of your kids when waiting for lift there,actually not a big problem as I don't think kids will normally go to that area. The staff ware very friendly.
Reviewed November 22, 2018
Dear Eayean, thank you for taking your time to write this review. Wer are delighted that you had enjoyed your stay with us. We have noted your feedback and will work on further improvements and sincerely hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Assistant Residence Manager
Responded November 23, 2018
Citadines Uplands Kuching
8.8
Excellent
MOHD from Malaysia
Business traveler
1 Bedroom Executive
Stayed 1 night in October 2018
Unexpected of the room. Thought its just a room buat act an apart with a room inside”
Suitable for a family visit or a group visit to kuching. U can even cook inside and tge facilities are superb. Just that place need a car to go to kuching waterfront (where the centre of attraction are)
Reviewed November 03, 2018
Dear Mohd, thank you for your review and rating given to us. We are happy you enjoyed your stay and making us your preferred accommodation in Kuching. We hope to welcoming you back again soon. Warm Regards, Liaw May Choo - Assistant Residence Manager
Responded November 17, 2018
Citadines Uplands Kuching
10.0
Exceptional
Nur from Malaysia
Family with young children
Studio Premier Apartment
Stayed 2 nights in March 2018
Fantastic”
Citadines is always my favourite. The swimming pool is so huge. The room is big. Very satisfied.
Reviewed January 06, 2019
Dear Nur, thank you for your review and rating given to us. We are happy you enjoyed your stay and making us your preferred accommodation in Kuching. We hope to welcoming you back again soon. Warm Regards, Liaw May Choo - Assistant Residence Manager
Responded January 12, 2019
Citadines Uplands Kuching
9.2
Exceptional
Kevin from Malaysia
Couple
1 Bedroom Executive
Stayed 1 night in January 2019
Exceptional”
The bed mattress abit dirty but overall are good
Reviewed January 16, 2019
Dear Kevin, thank you for your review and rating given to us. We are happy you enjoyed your stay and making us your preferred accommodation in Kuching. We hope to welcoming you back again soon. Warm Regards, Liaw May Choo - Assistant Residence Manager
Responded January 18, 2019
Citadines Uplands Kuching
10.0
Exceptional
Kit from Malaysia
Couple
Studio Premier
Stayed 5 nights in August 2018
Good Venue for Short/Long-term Stay”
Nice environment and strategically located at the center of Kuching which allow traveler to travel to most of Kuching landmark with lesser ease. Cookery utensils are completed provided (depend on room type) so to have a home-made dish occasionally is possible.
Reviewed September 04, 2018
Dear Kit, thank you for your review and perfect rating given to us. We are happy you enjoyed your stay and making us your preferred accommodation in Kuching. We hope to welcoming you back again soon. Warm Regards, Liaw May Choo - Assistant Residence Manager
Responded September 13, 2018
Citadines Uplands Kuching
8.0
Excellent
Lim from Singapore
Family with young children
Premier Two-Bedroom Apartment
Stayed 3 nights in August 2018
Good Location Hotel in Kuching”
This hotel/serviced apartment is located at a relatively good area. The Spring Mall is just across the road, via a overhead bridge, and there are a several eating places beside the hotel. The building is attached to a tiny shopping complex. There are a couple of cafes, pizza and a small mart. The 2-bedroom is of relative good size and clean. Service is good. Its managed by Ascott Residence. The breakfast is of limited variety. Dishes are mostly the same though they change a couple of dishes like their fried rice changing with Kolo mee. Their fried kolo mee is great, though i cant say the same for the fried rice.
Reviewed August 22, 2018
Dear Lim, thank you for your review. We are happy you enjoyed your stay and making us your preferred accommodation in Kuching. We hope to welcoming you back again soon. Warm Regards, Liaw May Choo - Assistant Residence Manager
Responded September 13, 2018
Citadines Uplands Kuching
10.0
Exceptional
sam from Australia
Couple
Studio Premier
Stayed 5 nights in July 2018
Loved it”
Everything went smoothly whilst staying here. Rooms were always clean, staff were friendly, perfect location and great facilities. Would definitely recommend this to friends and will definitely stay again.
Reviewed July 24, 2018
Dear Sam, thank you for your perfect rating. We are happy you enjoyed your stay and making us your preferred accommodation in Kuching. We hope to welcoming you back again soon. Warm Regards, Liaw May Choo - Assistant Residence Manager
Responded August 04, 2018
Citadines Uplands Kuching
9.2
Exceptional
Mohammad from Malaysia
Couple
Studio Premier
Stayed 1 night in December 2018
Breakfast”
Breakfast is not much. But good for what they have
Reviewed December 26, 2018
Dear Mohammad, thank you for your review and we are glad you enjoyed your stay. Our serviced residence provides continental breakfast with a few addition of hot dishes. We have forwarded you comments to our contractor for their further improvement. We hope to welcoming you back again. Warm Regards, Liaw May Choo - Assistant Residence Manager
Responded January 12, 2019
Citadines Uplands Kuching
7.6
Very good
Stanly from Malaysia
Couple
Studio Premier
Stayed 1 night in January 2019
A night stay”
Wireless connectivity is not available for Room 1507.
Reviewed January 16, 2019
Dear Stanly, thank you for taking your time to write this review. We have noted your feedback and will work on further improvements. We sincerely regret if this has caused any inconvenience to you and hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Assistant Residence Manager
Responded January 18, 2019
Citadines Uplands Kuching
9.6
Exceptional
Abang
Family with teens
Executive Two-Bedroom Apartment
Stayed 1 night in December 2018
Great environment & friendly staff”
Friendly staff, good environment. But only one thing, I had to check out early in the morning before 6.30 am, I was told by the staff for breakfast open at 6.00 am, but when I want to breakfast at 6.10 am the staff at the counter told the cafe not ready yet. Overall is a pleasant stay.
Reviewed December 03, 2018
Dear Abang, thank you for your time writting this feedback to us. Our breakfast starts from 6.30am until 10.30am daily. I wish to personally apologised to you that the information provided by my fellow colleague are not accurate. I have noted your observations and please be assured that I will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding as the recommendations may require time to be implemented, we will continue in our improvement efforts to provide excellent service and products to our residents. Thank you once again and hope to see you soon. Warm Regards, Liaw May Choo - Assistance Residence Manager
Responded December 06, 2018
Citadines Uplands Kuching
9.6
Exceptional
Helen from Malaysia
Family with young children
Stayed 2 nights in October 2018
Suitable for family stay with young kid”
We stayed in the 2 bedrooms apartment for two nights. We enjoyed the stay very much. The swimming pool is well maintained. Location is good as it is located at the city town area. Very convenient to all visiting places.
Reviewed October 31, 2018
Dear Helen, thank you for your review and rating given to us. We are happy you enjoyed your stay and making us your preferred accommodation in Kuching. We hope to welcoming you back again soon. Warm Regards, Liaw May Choo - Assistant Residence Manager
Responded November 17, 2018
Citadines Uplands Kuching
8.0
Excellent
TING from Malaysia
Family with young children
1 Bedroom Executive
Stayed 2 nights in May 2018
Room was big, clean”
Just opposite the spring mall with walking distance 10-15mins, room was good occupied with microwave and fridge, but the microwave was oily and smelly, beware of the check in time is 3pm. I go there check in at almost 2pm and have to wait almost 1 hour to get my room
Reviewed May 29, 2018
Dear Ting, thank you for your feedback and we look forward to welcome you back to Citadines Uplands Kuching. Warm Regards, Liaw May Choo - Assistant Residence Manage
Responded June 04, 2018
Citadines Uplands Kuching
8.8
Excellent
Dinagaran from Malaysia
Family with young children
Stayed 2 nights in January 2018
clean & value for money”
Hotel rooms and common areas were clean and well kept. Great location..walking distance to local, international food outlets and shopping mall. Green environment to walk about in the uplands housing areas nearby. easy to get grab & uber
Reviewed February 03, 2018
Dear Dinagaran, thank you for your review. We are happy to have met your expectation in both product and service standards. We are glad you enjoyed your stay and we hope to welcoming you back again. Warm Regards, Susie Chin - Residence Manager
Responded February 05, 2018
Citadines Uplands Kuching
6.0
Then from Malaysia
Family with teens
Premier Two-Bedroom Apartment
Stayed 5 nights in December 2018
Above average”
1) TV remote control without batteries. 2) HI FI set remote control without batteries. 3) Some bath towel have funny odor. 4) Bath towel need to request then deliver to room. 4) Some lighting are not functioning. 5) Air Conditioners are new & cool 👍🏻.
Reviewed December 30, 2018
Dear Then, thank you for your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted your observations and recommendations for improvements to the areas mentioned. Please be assured that I will coordinate the plans for these enhancements with the respective team members and their department. We seek your patience and understanding as the recommendations may require time to be implemented, we will continue in our improvement efforts to provide excellent service and products to our residents. Thank you with warmest regards, Assistance Residence Manager - Liaw May Choo
Responded January 12, 2019
Citadines Uplands Kuching
4.8
Christine from Brunei Darussalam
Family with young children
Premier Two-Bedroom Apartment
Stayed 3 nights in December 2018
Acceptable”
1) Bad check in experience. Only managed to check in and get our room at around 6pm. 2) Staff was not quite aware of the services provided by the hotel, I.e free shuttle service. Need to make a few calls to confirm and get the free shuttle service. 3) The next day,came back to hotel around 4pm plus,the housekeeping team still haven’t finish tidying up our room. However, I will give a thumb up to its strategic location. It is just located next to The Spring Mall.
Reviewed December 30, 2018
Dear Christine, thank you for your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted your observations and recommendations for improvements to the areas mentioned. Please be assured that I will coordinate the plans for these enhancements with the respective team members and their department. We seek your patience and understanding as the recommendations may require time to be implemented, we will continue in our improvement efforts to provide excellent service and products to our residents. Thank you with warmest regards, Assistance Residence Manager - Liaw May Choo
Responded January 12, 2019
Citadines Uplands Kuching
10.0
Exceptional
Nur from Malaysia
Family with young children
2 Bedroom Executive Floor
Stayed 1 night in December 2018
Best for family”
Simple yet modern. Love it!
Reviewed January 12, 2019
Dear Nur, thank you for your time writting this review and rating given to us. We are happy you enjoyed your stay and making us your preferred accommodation in Kuching. We hope to welcoming you back again soon. Warm Regards, Liaw May Choo - Assistant Residence Manager
Responded January 18, 2019
Citadines Uplands Kuching
7.6
Very good
Daniel from Malaysia
Family with young children
Studio Premier
Stayed 2 nights in December 2018
Very good”
I believe if Citadines Uplands Kuching takes over the cafeteria and parking system, it will be complete.
Reviewed January 01, 2019
Dear Daniel, thank you for your review and rating given to us. We are happy you enjoyed your stay and making us your preferred accommodation in Kuching. We hope to welcoming you back again soon. Warm Regards, Liaw May Choo - Assistant Residence Manager
Responded January 12, 2019
Citadines Uplands Kuching
9.2
Exceptional
ELANI from Malaysia
Solo traveler
1 Bedroom Executive
Stayed 1 night in October 2018
Exceptional”
Technical issue on the access card. Going down to receptionist twice. Somehow would recommend the staff to assist further. Eg: Escorting customer back to the hotel room to check whether the access card working fine or not.
Reviewed October 12, 2018
Dear Elani, thank you for taking your time to write this review. We have noted your feedback and will work on further improvements. We sincerely hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Assistant Residence Manager
Responded October 15, 2018
Citadines Uplands Kuching
12345
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