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Cititel Hotel Penang
Cititel Hotel Penang
Cititel Hotel Penang
Cititel Hotel Penang
Cititel Hotel Penang
Cititel Hotel Penang
Cititel Hotel Penang

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7.9

Very good

11,773 reviews

11,773 reviews

Housekeeping284
Breakfast92
View83
See map

8.6

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
The Rainbow Skywalk and Observatory Deck

60 m

Soho Free House

60 m

Omegatec

100 m

Oriental Arts & Antiques

160 m

Happy Holidays tours

170 m

Popular landmarks
Cheong Fatt Tze - The Blue Mansion

240 m

Armenian Street

720 m

Khoo Kongsi

910 m

Pinang Peranakan Mansion

990 m

Penang Fort Cornwallis

1.2 km

Closest landmarks
R&B Pub

80 m

Silver-Econ Travel

170 m

Chinatown - Penang

230 m

24 Express

230 m

Hainan Temple

240 m

Cititel Hotel Penang

66 Jalan Penang, Georgetown, Penang, Malaysia, 10000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Georgetown, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Pinang Peranakan Mansion. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Located in heart of Penang

Check-in [24-hour]

Excellent breakfast

Excellent view

820 meters to public transportation

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Workout and Leisure
Fitness center
Swimming pool [indoor]

Facilities

Front desk [24-hour]

Valet parking

Free Wi-Fi in all rooms!

Luggage storage

Swimming pool [indoor]

Fitness center

Contactless check-in/out

Hot tub

This property is in high demand!

17 travelers have booked today.

Value for money7.8
Distance to city center1 km.Km
Location rating8.6
Nearest airportPenang International Airport (PEN)
Distance to airport15.3 km

Rooms available at Cititel Hotel Penang

Very good
Room comfort & quality

7.6

Deluxe Double
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Superior Twin
...
  • Room size: 22 m²/237 ft²
  • City view
  • 2 single beds
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Superior Double
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Standard Double
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Standard Twin
...
  • Room size: 22 m²/237 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Twin
...
  • Room size: 22 m²/237 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Superior King Room Non Smoking
...
  • Room size: 22 m²/237 ft²
  • 1 king bed
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Standard King Room Non Smoking
...
  • Room size: 22 m²/237 ft²
  • 1 king bed
Enter dates to see prices
Deluxe King Room Non Smoking
...
  • Room size: 22 m²/237 ft²
  • 1 king bed
Enter dates to see prices
Double Double Standard
...
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Cititel Hotel Penang?

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Cititel Hotel Penang?

    For those who wish to drive their own cars, Cititel Hotel Penang has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Penang with private transportation, the hotel can arrange both taxis or car rental.

    Is breakfast offered at Cititel Hotel Penang?

    Wake up to a great buffet breakfast at Cititel Hotel Penang. Adults can enjoy breakfast offered with an additional charge of 50 MYR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What are my dining options at Cititel Hotel Penang?

    Cititel Hotel Penang features 3 on-site restaurants for your dining convenience. International cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

    Can special events be hosted at Cititel Hotel Penang?

    You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings and private events can be hosted at Cititel Hotel Penang. In-house catering service is offered to help your event go smoothly.

    Can business events be hosted at Cititel Hotel Penang?

    On-site venues and convenient event services make Cititel Hotel Penang an ideal choice for hosting events such as seminars, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 400 people.

    What is the smoking policy at Cititel Hotel Penang?

    Cititel Hotel Penang does not permit smoking in any of its rooms, but allows smoking in designated areas.

    What is the closest train, metro, or bus station to Cititel Hotel Penang?

    The closest train, metro, or bus station is Komtar Bus Terminal, 810 m away from Cititel Hotel Penang.

    What restaurants are nearby Cititel Hotel Penang?

    Cititel Hotel Penang’s neighborhood is Georgetown which includes popular restaurants such as Hameediyah Restaurant, Padang Brown Food Court and Nasi Kandar Line Clear.

    What popular shopping places are close to Cititel Hotel Penang?

    Located in the Georgetown area, Cititel Hotel Penang is close to great shopping choices like Prangin Mall, 1st Avenue Mall and The Chocolate Boutique.

    What are popular attractions near Cititel Hotel Penang?

    Cititel Hotel Penang’s location in the Georgetown neighborhood makes it close to famous attractions including Pinang Peranakan Mansion, Cheong Fatt Tze - The Blue Mansion and Khoo Kongsi.

    What popular natural sightseeing spots are close to Cititel Hotel Penang?

    Cititel Hotel Penang is located within Georgetown, which makes it conveniently close to natural sights including Depoh Kerajaan Pulau Pinang and Bukit Olivia.

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    See map

    Explore the neighborhood

    What people love about Cititel Hotel Penang

    • 9.6

      Exceptional
      Spaciousness

      "Ample 3-level parking space."

      Kin

      |

      October 21, 2022

    • 9.6

      Exceptional

      "a really fantastic stay and will definitely return."

      David

      |

      October 20, 2022

    • 8.4

      Excellent
      Location

      "Good location."

      chin

      |

      October 18, 2022

    Overall rating:

    7.9

    Very good
    11,773 reviews
    Cleanliness
    7.9
    Facilities
    7.6
    Location
    8.6
    Read all reviews >
    What travelers say they love:
    the room we got was ultra comfortable.
    Shereen from Malaysia
    Family with older children
    More about Cititel Hotel Penang

    More about Cititel Hotel Penang

    Cititel Hotel Penang

    See the best of Penang with a stay at Cititel Hotel Penang, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations. Sampling the authentic culture of Penang is easy with a stay at Cititel Hotel Penang, just 990 m from Pinang Peranakan Mansion.
    The facilities and services provided by Cititel Hotel Penang ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. The hotel provides taxi and car hire services to help you get to where you want to go in Penang. Parking is available and free, provided by the hotel for guests with their own transportation.
    While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay.
    The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
    Experience high-quality room facilities during your stay at Cititel Hotel Penang. The hotel provides air conditioning in some rooms for the benefit of guests. Some selected rooms have daily newspaper, television and cable TV to keep guests entertained. The hotel also provides guests with a coffee or tea maker, bottled water and mini bar in some rooms.
    Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


    Dining and things to do

    Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. If you're picky about eating, don't worry! Cititel Hotel Penang has a selection of cuisine types including halal options.
    Have fun at night with your travel companions right at the hotel's karaoke rooms.
    To fill your days, be sure to check out the fantastic facilities offered at Cititel Hotel Penang. Pamper and indulge yourself with a visit to the massage, hot tub and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy.
    Have some relaxing fun with family and friends at the shared lounge and TV area. Souvenir shopping for yourself or those back home takes no time at all at the shops.


    Around the property

    Visit the sights and local attractions of Penang during your stay at the hotel. Your exploration of the surroundings of Cititel Hotel Penang begins with a visit to Chew's Jetty only 1.3 km away. One of the city's most iconic and famous buildings is Cheong Fatt Tze - The Blue Mansion, located 240 m away.

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    Amenities and facilities
    Very good
    Facilities

    7.6

    Most talked about facilities

    Housekeeping

    522 mentions

    Food & Dining

    365 mentions

    Breakfast

    278 mentions

    Internet

    150 mentions

    Languages spoken

    • English
    • Chinese [Mandarin]
    • Japanese
    • Malay

    Accessibility

    • Wheelchair accessible

    Internet access

    • Free Wi-Fi in all rooms!
    • Internet services
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Fitness center
    • Hot tub
    • Karaoke
    • Massage
    • Sauna
    • Swimming pool [indoor]
    • Tours

    Cleanliness and safety

    • Anti-viral cleaning products
    • Body thermometer
    • Breakfast takeaway service
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Hygiene certification
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Protective screens in common areas
    • Room sanitization opt-out available
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Staff trained in safety protocol
    • Sterilizing equipment
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Bar
    • Coffee shop
    • Restaurant [halal]
    • Restaurants
    • Room service [24-hour]

    Services and conveniences

    • Air conditioning in public area
    • Concierge
    • Contactless check-in/out
    • Convenience store
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Ironing service
    • Laundry service
    • Luggage storage
    • Meeting/banquet facilities
    • Postal service
    • Safety deposit boxes
    • Shops
    • Smoke-free property
    • Smoking area

    For the kids

    • Babysitting service

    Access

    • CCTV in common areas
    • CCTV outside property
    • Check-in [24-hour]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms

    Getting around

    • Car park [free of charge]
    • Car park [on-site]
    • Rental car
    • Taxi service
    • Valet parking

    Available in all rooms

    • Air conditioning
    • Coffee/tea maker
    • Desk
    • Fan
    • Free bottled water
    • Hair dryer
    • Internet access – LAN
    • Internet access – wireless
    • Ironing facilities
    • Mini bar
    • Non-smoking
    • Satellite/cable channels
    • Shower
    • Telephone
    • Towels
    Food and dining
    Restaurants on site

    Main Street Cafe

    • Cuisine: Local, Malaysian

    Kirishima Japanese Restaurant

    • Cuisine: Japanese

    Zhonghua Gourmet Restaurant

    • No additional information available
    Location
    66 Jalan Penang, Georgetown, Penang, Malaysia, 10000
    Excellent
    Location

    8.6

    Airports

    • Penang International Airport (PEN)
      15.3 km 26 min drive
    • Sultan Abdul Halim Airport (AOR)
      86.5 km

    Public transportation

    • Komtar Bus Terminal
      820 m
    • Pengkalan Raja Tun Uda Bus Terminal
      1.3 km

    Hospital or clinic

    • Boom pharmacy
      280 m

    Shopping

    • Gurney Plaza
      3.2 km

    Convenience store

    • 24 XPRESS
      60 m

    Cash withdrawal

    • ATM
      70 m
    What's nearby

    Popular landmarks

    • Cheong Fatt Tze - The Blue Mansion
      240 m
    • Armenian Street
      720 m
    • Khoo Kongsi
      910 m
    • Pinang Peranakan Mansion
      990 m
    • Penang Fort Cornwallis
      1.2 km
    • Chew's Jetty
      1.3 km
    • Kek Lok Si Temple
      7.0 km
    • Batu Ferringhi Beach
      10.9 km
    • Entopia
      13.3 km
    • Escape Theme Park
      13.3 km

    Nearby landmarks

    • The Rainbow Skywalk and Observatory Deck
      60 m
    • Soho Free House
      60 m
    • R&B Pub
      80 m
    • Omegatec
      100 m
    • Oriental Arts & Antiques
      160 m
    • Happy Holidays tours
      170 m
    • Silver-Econ Travel
      170 m
    • Hong Giap Hang
      200 m
    • Coco Island Traveller's Corner
      200 m
    • HS Sam Book Store
      210 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-1 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 2-12 year(s)
    Must use an extra bed
    If you need an extra bed, it will incur an additional charge.
    Guests 13 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • Effective from June 1, 2014, the Penang City Council will be imposing Local Council Fee of MYR 3 per room per night, payable directly to the hotel upon check-in.
    • When booking more than 5 rooms, different policies and additional supplements may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from14:00
    • Check-out until12:00

    Getting around

    • Distance from city center1 km.Km
    • Travel time to airport (minutes)20

    Extras

    • Breakfast charge (unless included in room price)50 MYR

    The property

    • Number of floors16
    • Number of restaurants3
    • Number of rooms 451
    • Room voltage240
    • Year property opened1997

    Reviews of Cititel Hotel Penang from real guests

    Provided by verified guests of Agoda
    7.9
    /
    10
    Cleanliness7.9
    Facilities7.6
    Location8.6
    Room comfort and quality7.6
    Service8.0
    Value for money7.8
    High score for Penang
    Rating
    9+ Exceptional (1,290)
    8-9 Excellent (1,345)
    7-8 Very Good (2,431)
    6-7 Good (1,098)
    <6 Below Expectation (824)
    Time of the year
    Mar - May (1,593)
    Jun - Aug (1,850)
    Sep - Nov (1,627)
    Dec - Feb (1,918)
    All guests (10,216)
    All room types
    All languages

    Show reviews that mention 

    Showing 6,988 verified guest comments
    12345
    10.0
    Exceptional
    Muhammad from Malaysia
    Family with young children
    Standard Twin
    Stayed 1 night in May 2022

    Good location”

    Staycation for daughter's birthday so that she could enjoy the bathtub. The bathtub was not that big. Been to other hotel that could fit me and my 3 yr old daughter. Got free parking. Staff is efficient. Location wise is good, you could go to many famous restaurants nearby by walking (eg. Sup Hameed, Roti Canai Transfer Road/Argyll). For shopping clothes you can walk to Sam's Batik. Only problem during my stay was the sink was clogged, it was fixed after complaining, but then it happened again. Other thing was the mirror in between toilet and room was not necessary, the toilet bulb so bright, so if you woke up in middle of night and went to toilet, the bright light may disturb your partner sleeping.

    Reviewed May 07, 2022

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    Dear Muhammad,, Selamat Sejahtera from Cititel Penang! Thank you for making Cititel Penang your accommodation choice whilst in Penang. I am very grateful to you for taking your time to share your feedback with me on the sink clogged. Please allow me to reassure you that this is not the norm in our operational standards and my Maintenance officer had checked and rectified the problem. Please accept my sincere apologies once again for the inconvenience caused to you and I hope you will not allow this to mar the impression of us. I thank you for sharing your review and suggestion with me on the mirror and lightings which I am very grateful for your valuable feedback as it is only through you that we know of our shortcomings and learn from it. I want you to know that my team and I truly glad to have you as our guest and we sincerely look forward to be of service to you over and over again soon. Yours sincerely Amir Hisham Hotel Manager

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    Cititel Hotel Penang
    10.0
    Exceptional
    Farah from Malaysia
    Business traveler
    Standard Twin
    Stayed 2 nights in February 2019

    Nice stay at cititel penang”

    Cititel penang is situated at jalan penang which is the heart of the city centre. Walking distance to famous ais tingkat,nasi kandar line clear and hameediyah makes it worth the stay. Places around like chowrasta and komtar are just few meters away. Breakfast was good with variety of choices. Room was comfortable and clean. But the parking is not made free for the hotel customers which is a bit dissapoointment. Every entry u have to pay rm4. Its better for u to take a grab to walk around.

    Reviewed March 03, 2019

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    Dear Farah Thank you very much for your positive feedback. Your valuable feedback helps us to maintain a high standard of service and it certainly motivates us to provide a quality service to our patrons at all times. We look forward to serving again in the near future.

    Responded September 07, 2019
    Cititel Hotel Penang
    10.0
    Exceptional
    Chean from Malaysia
    Business traveler
    Standard Twin
    Stayed 2 nights in April 2019

    Great service with good leader ”

    I would like to compliment the Front office manager (not too sure about his latest position but i know his name is Soon Hock), who has been very attentive and provide his very good service this few years. With his great leadership, I had seen Cititel Penang improved to a better level this few years. I’m a heavy traveller that stay in hotel more than my house.. i felt it would be good for me to let the management of.cititel to acknowledge this great leadership. You can’t believe that I was making a complain to this gentleman many years ago when I believe he was a front office staff during that time. I would have move to another hotel if it’s nit him being so warmth and of course the front office staffs in. Cititel that always being so warmth.

    Reviewed May 04, 2019

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    Dear Chean Thank you very much for your positive feedback. Your valuable feedback helps us to maintain a high standard of service and it certainly motivates us to provide a quality service to our patrons at all times. We look forward to serving again in the near future.

    Responded September 07, 2019
    Cititel Hotel Penang
    10.0
    Exceptional
    Anis from Malaysia
    Couple
    Standard Double
    Stayed 1 night in December 2019

    Exceptional”

    Room 1024. Facing sea view. The room is small but king size bed, fridge, iron, praying mat, electric kettle with tea/coffee, single seat sofa with coffee table, toiletries, hair dryer, extra pillow , lcd tv, bath tub provided. everything was complete and clean. free parking provided for room guests. everything is complete and hotel is strategically located near to eateries e.g roti canai transfer road, sup hameed. also, we received cash voucher during check out. absolutely enjoy our stay there and will repeat it again

    Reviewed December 21, 2019

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    Dear Anis Thank you very much for your positive feedback. Your valuable feedback helps us to maintain a high standard of service and it certainly motivates us to provide a quality service to our patrons at all times. We look forward to serving again in the near future.

    Responded December 24, 2019
    Cititel Hotel Penang
    10.0
    Exceptional
    SEE from Malaysia
    Couple
    Standard Double
    Stayed 1 night in March 2022

    nice hotel with strategic location”

    Hotel management arrange for my honeymoon trip to make my stay memorable. I'm satisfice with their service. the room is clean and look new. only toilet didn't do any renovation, but it is still very good and clean condition. The hotel is nearby to Blue mansion. it is very near to travel around by staying in this hotel. Will definitely come and stay here again!

    Reviewed March 19, 2022

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    Dear See, Selamat Sejahtera from Cititel Penang! Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang. A stay experience is truly indeed crafted by every step of your journey with us, one that we continually endeavour to deliver upon in our commitment to create truly memorable stays for every guest of the Hotel. It would be our pleasure to welcome you back again with utmost attention to your safety and comfort, and to extend our True Hospitality again for another most unforgettable stay. Yours sincerely, Amir Hisham Hotel Manager

    Responded March 21, 2022
    Cititel Hotel Penang
    10.0
    Exceptional
    Mellissa from Singapore
    Couple
    Standard Double
    Stayed 3 nights in April 2022

    Fantastic location and spacious room”

    Perfectly located within walking distance to many places and attractions. The room is spacious and clean, and the hotel staff are very warm and friendly. The breakfast buffet is nice, especially the freshly made roti canai. If you want value for your dollar, I would recommend this hotel.

    Reviewed May 10, 2022

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    Dear Mellissa Selamat Sejahtera from Cititel Penang. Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang. I am thrilled to know that you had a pleasant stay and enjoyed everything from the comfort of the room, strategic location, to our culinary offerings and our compliments towards the team who had all made you felt so well cared for. I will be sure to share your lovely feedback with everyone on the team. I want you to know that all of us at the Cititel Penang are glad to have you as our guest and we sincerely look forward to welcoming you back over and over again. Yours Sincerely, Amir Hisham Hotel Manager

    Responded May 11, 2022
    Cititel Hotel Penang
    10.0
    Exceptional
    Anatasha from Malaysia
    Couple
    Standard Double
    Stayed 2 nights in November 2021

    Exceptional”

    Probably one of my best experiences for having a smoking room so clean and tidy. And not even a single burnt mark left on the carpets or bed sheets. Really enjoyed my stay with my fiancée as even the location was perfect to get food and drinks! Would definitely recommend this hotel 👍

    Reviewed November 19, 2021

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    Dear Anatasha, Selamat Sejahtera from Cititel Penang! Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang. A stay experience is truly indeed crafted by every step of your journey with us, one that we continually endeavour to deliver upon in our commitment to create truly memorable stays for every guest of the Hotel. It would be our pleasure to welcome you and your fiancée back again with utmost attention to your safety and comfort, and to extend our Hospitality again for another most unforgettable stay. Until then, my very best wishes and stay safe. Yours sincerely, Amir Hisham Resident Manager

    Responded November 24, 2021
    Cititel Hotel Penang
    10.0
    Exceptional
    Luffiya from Malaysia
    Business traveler
    Deluxe Twin
    Stayed 1 night in June 2022

    Great location”

    Room is spacious enough with 2small children. Walking distance to most local eateries. Nasi kandar lover would love staying here becoz u can walk to nasi kandar line clear, bistro, hameediyah. Ais tingkap, jeruk pak ali,bee hwa, sup hameed, chowrasta etc is just within 3-8mins walk, no need to drive. 7 eleven n happy mart very near, good if u have urgent needs of med supplies. Buffet breakfast consider good to me, we have roti canai tampal..yummylicious.

    Reviewed June 20, 2022

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    Dear Luffiya, Thank you for making us your preferred hotel in the heart of Penang. My team and I are thrilled that you had a fabulous stay experience with and enjoyed every aspect of it from our strategic location and flavorful culinary offerings. We hope you took the opportunity to explore the city during your stay with us and all of us here look forward to be at your service again soon should your travels bring you back to Penang. Kind regards, Amir Hisham Hotel Manager

    Responded June 21, 2022
    Cititel Hotel Penang
    10.0
    Exceptional
    Yeo from Singapore
    Couple
    Deluxe Double
    Stayed 2 nights in October 2019

    Exceptional”

    The market is 5 minutes walk from the hotel. There are many eating houses next to the hotel. The staffs are friendly, courteous and accommodating. The rooms are clean and well maintained. I surely will recommend to my friend and will stay in this hotel on my next trip.

    Reviewed October 09, 2019

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    Dear Yeo, Thank you very much for your positive feedback. Your valuable feedback helps us to maintain a high standard of service and it certainly motivates us to provide a quality service to our patrons at all times. We look forward to serving again in the near future.

    Responded October 10, 2019
    Cititel Hotel Penang
    10.0
    Exceptional
    Raja from Singapore
    Solo traveler
    Superior Double
    Stayed 3 nights in July 2019

    My stay at Cititel was a pleasant one. The staff were all friendly and helpful. ”

    Staff were very helpful and friendly. Especially staff Ling at the cafeteria, she was very hard working and friendly. The breakfast was good. Check in and check out was fast and prompt. Good location for shopping and eateries are nearby. Overall I had a wonderful stay and would come here again and will recommend this hotel to my relatives and friends.

    Reviewed July 30, 2019

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    Dear Raja, Thank you very much for your positive feedback. We look forward to serving again in the near future.

    Responded August 22, 2019
    Cititel Hotel Penang
    10.0
    Exceptional
    Imran from Malaysia
    Family with young children
    Deluxe Twin
    Stayed 1 night in December 2021

    Cititel New Year 2022 staycation”

    Thanks to Cititel for accommodating my family of 6 during the tight peak period of New Year eve 2022, despite the high demand for rooms. The hotel staff provided me with an extra single futon bed to accommodate a last minute decision to include an extra family member from Penang. The reception staff was so willing to relocate us to a corner room that was bigger at the eleventh hour. We are so grateful for the Cititel staff for their concern and prompt decision making, that made our stay very meaningful for the New Year 2022

    Reviewed January 11, 2022

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    Dear Imran, Selamat Sejahtera from Cititel Penang. Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang. We are happy to learn that you enjoyed our services and the facilities whilst staying with us. Our aim at Cititel Penang is to ensure that our guests are always given the best attention and comfort they deserve. It was indeed pleasure for us to serve you. I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Penang sincerely look forward to the opportunity to be of service to you over and over again. Until then my best wishes to you and your family.. With kind regards, Amir Hisham Hotel Manager

    Responded January 12, 2022
    Cititel Hotel Penang
    10.0
    Exceptional
    nurul from Malaysia
    Couple
    Standard Twin
    Stayed 1 night in December 2019

    the best place n the best staff i ever meet.”

    nice room, fast service n check in, easy make deal, room clean, food breakfast all delicious n many choice. all good n will come again. thankyou cititel .

    Reviewed December 26, 2019

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    Dear Nurul, Thank you so much for the feedback! I am glad that you enjoy the room, services and breakfast at our hotel. We sincerely looking forward to serving you again in the near future.

    Responded December 26, 2019
    Cititel Hotel Penang
    10.0
    Exceptional
    Mohamad from Malaysia
    Solo traveler
    Deluxe Double
    Stayed 3 nights in March 2022

    Satisfied!”

    Clean room with nice deco n furniture setup. I got a seaview room, which it allows me to enjoy both sunset n sunrise from a large window screen. Cozy room atmosphere. Friendly staff and good location. Very easy to get your needs and food with just a walking distance. Not to forget this hotel also provide a secured and covered parking lot as well thus give u a worry less stay here. Highly recommended to all.

    Reviewed June 07, 2022

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    Dear Mohamad, Thank you for giving us an opportunity to extend the Cititel Penang hospitality to you in the heart of Penang and sharing the detailed account of your experience with others. We are thrilled that you had a memorable stay with us and enjoyed every aspect of our hotel’s facilities, hospitality, sea view room, strategic location and amenities. I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Penang sincerely look forward to the opportunity to be of service to you over and over again. Warm regards, Amir Hisham Hotel Manager

    Responded June 09, 2022
    Cititel Hotel Penang
    10.0
    Exceptional
    HONG from Malaysia
    Couple
    Superior Double
    Stayed 2 nights in May 2022

    Exceptional”

    Highly recommended hotel The room is very good size and I love the super king size bed Very clean Great location with the food court just a very short walking distance from the hotel I would definitely book it again on my future visits to Penang Keep up the good works 😃 Thank you ☺️

    Reviewed May 04, 2022

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    Dear HONG, Thank you for making us your preferred hotel in the heart of Penang.. We are delighted to receive such heartwarming comments and we are happy to know that you've had a pleasant staycation. We hope you took the opportunity to explore the city during your stay with us and all of us here look forward to be at your service again soon should your travels bring you back to Penang. Yours sincerely, Amir Hisham Resident Manager

    Responded May 05, 2022
    Cititel Hotel Penang
    10.0
    Exceptional
    Catherine from Malaysia
    Business traveler
    Deluxe Double
    Stayed 2 nights in June 2019

    Great hotel with good service”

    We are the regular customers for this hotel and we stayed at here everytime we came for Penang business trip. Good hotel with clean rooms, friendly staffs, nice view and great service.

    Reviewed June 13, 2019

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    Dear Catherine Thank you very much for your positive feedback. Your valuable feedback helps us to maintain a high standard of service and it certainly motivates us to provide a quality service to our patrons at all times. We look forward to serving again in the near future.

    Responded September 07, 2019
    Cititel Hotel Penang
    10.0
    Exceptional
    zuzliana from Malaysia
    Group
    Standard Twin
    Stayed 1 night in December 2021

    nice hotel”

    good buffet breakfast, clean hotel, nice location, but parking limited 😅 , dlm bilik ada iron, sejadah, hair dryer, kipas ceiling pon ado 😂, old building and design, but sgt bersih, dan. terjaga, brrakfast pon byk pilihan dan sedap. recommended! 👍

    Reviewed December 26, 2021

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    Dear Zuzliana, Selamat Sejahtera from Cititel Penang. Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang. It is indeed a delight to know that you have enjoyed your stay with us. I want you to know that all of us at the Cititel Penang are glad to have you as our guest and we sincerely look forward to welcoming you back over and over again. Thank you and stay safe. Yours Sincerely, Amir Hisham Resident Manager

    Responded December 28, 2021
    Cititel Hotel Penang
    10.0
    Exceptional
    muhammad from Malaysia
    Family with young children
    Superior Double
    Stayed 1 night in September 2020

    Best hotel with nostalgia”

    Last time i when to cititel is i was at primary school.at that time the hotel just open ...20years later...i am amaze the standard there is till the same as it is when its opened. it was a splendid stay. the hotel although are old but its still abgreat hotel located at centre..it hust a walk away to all of the nice food.just take grab to go other place..really splendid

    Reviewed October 01, 2020

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    Dear Muhamamd, Thank you so much for the feedback! I am glad that you enjoy staying at our hotel. We sincerely looking forward to serving you again in the near future.

    Responded October 05, 2020
    Cititel Hotel Penang
    10.0
    Exceptional
    Sharifah from Malaysia
    Family with young children
    Superior Double
    Stayed 2 nights in December 2021

    The Best In Town! ”

    I've always opted for Cititel. Nice room, even provided a baby cot for my 6 month old. This time around we requested for an early check-in and they immediately provided us a room with a beautiful sea view without any extra fee incurred. Located at the center of the city and hence many of the famous food places and shopping attractions are within walking distances.

    Reviewed December 16, 2021

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    Dear Sharifah, Selamat Sejahtera from Cititel Penang! Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang. We are delighted to learn that you had a wonderful stay and were satisfied with arrival experience, rooms comfort and stunning sea view. I am delighted to learn that we were able to make your visit a memorable one. Thank you for your compliments, it was a pleasure for us to serve you. Our heartfelt gratitude for your patronage and we are looking forward to welcoming you back again at Cititel Penang in the future. Until then, my very best wishes and stay safe. Yours Sincerely, Amir Hisham Resident Manager

    Responded December 18, 2021
    Cititel Hotel Penang
    10.0
    Exceptional
    Azizi from Malaysia
    Couple
    Superior Twin
    Stayed 1 night in March 2021

    RECOMMEND”

    All staff very nice especially Front Office Staff, the room also clean and facing the sea, I request to check out before 1 pm but the staff give me until 3 pm WITHOUT CHARGES , thank you so much !!I"ll definitely come here again 💓☺️

    Reviewed March 26, 2021

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    Dear Azizi, Thank you for staying with us at the Cititel Penang during your recent trip to the Penang. I am so pleased to learn that you had a wonderful stay and that you were welcomed so warmly by everyone on the team especially our Front Office team. I look forward to sharing your kind compliments with all of them. My team and I look forward to welcoming you back soon for another fabulous stay. Thank you and stay safe. Yours sincerely Amir Hisham Resident Manager Cititel Penang,

    Responded May 27, 2021
    Cititel Hotel Penang
    10.0
    Exceptional
    Fairuz from Malaysia
    Family with young children
    Standard Double
    Stayed 1 night in November 2021

    Great as always.”

    Check in with no hassle even late at night. The room is very clean & cozy. The washroom is very clean ! Parking is available, staff is helpful and friendly. Unfortunately we stay only for 1 night. Definitely will come back soon.

    Reviewed November 23, 2021

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    Dear Fairuz, Selamat Sejahtera from Cititel Penang. Thank you for making Cititel Penang your preferred choice of accommodation whilst in Penang. We are thrilled that you had a memorable stay with us and enjoyed every aspect of our hotel’s facilities, amenities, hospitality, comfort and cleanliness. Our hotel rooms which recently renovated indeed has a brand -new look and feel to keep up with changing times. I want you to know that all of us at the Cititel Penang are truly glad to have you as our guest and certainly look forward to welcoming you back to Cititel Penang over and over again. Until then, my very best wishes and stay safe. Your Sincerely, Amir Hisham Resident Manager

    Responded November 24, 2021
    Cititel Hotel Penang
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