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1,800 reviews
1,800 reviews
9.3
Location rating score
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The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Bukit Bintang, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Petronas Twin Towers. This 4-star property features restaurant to make your stay more indulgent and memorable.
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Car park
Complimentary WIFi in all rooms
Check-in/out [express]
Luggage storage
Shops
5 travelers have booked today.
Value for money | 9.4 |
Location rating | 9.3 |
Nearest airport | Sultan Abdul Aziz Shah Airport (SZB) |
Distance to airport | 17.1 km |
What time is check-in and check-out at citizenM Kuala Lumpur Bukit Bintang?
Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
How do I get to citizenM Kuala Lumpur Bukit Bintang?
For those who wish to drive their own cars, citizenM Kuala Lumpur Bukit Bintang has a car park right on site for maximum convenience. Parking is free for guests.
Is breakfast offered at citizenM Kuala Lumpur Bukit Bintang?
Wake up to a great buffet breakfast at citizenM Kuala Lumpur Bukit Bintang. Adults can enjoy breakfast offered with an additional charge of 35 MYR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.
What are my dining options at citizenM Kuala Lumpur Bukit Bintang?
CitizenM Kuala Lumpur Bukit Bintang features an on-site restaurant for your dining convenience. Light meal like coffee or tea and desserts are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.
Can special events be hosted at citizenM Kuala Lumpur Bukit Bintang?
You may choose an indoor venue for your special gathering. Large events and gatherings such as private events can be hosted at citizenM Kuala Lumpur Bukit Bintang. Small or intimate events like birthday parties can also be accomodated. Services for in-house catering, wireless internet, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly.
Can business events be hosted at citizenM Kuala Lumpur Bukit Bintang?
On-site venues and convenient event services make citizenM Kuala Lumpur Bukit Bintang an ideal choice for hosting events such as seminars, corporate events and meetings. The 3 venues can accommodate up to 40 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.
What is the smoking policy at citizenM Kuala Lumpur Bukit Bintang?
CitizenM Kuala Lumpur Bukit Bintang does not permit smoking in any of its rooms or indoor areas.
What is the closest train, metro, or bus station to citizenM Kuala Lumpur Bukit Bintang?
Imbi Monorail Station is the closest train, metro, or bus station, about 410 m away from citizenM Kuala Lumpur Bukit Bintang.
What restaurants are nearby citizenM Kuala Lumpur Bukit Bintang?
Restaurants including Layali El Sham Restaurant, The Flavors Restaurant and Blue Chip Lounge are popular in citizenM Kuala Lumpur Bukit Bintang’s neighborhood which is known as Bukit Bintang.
What popular shopping places are close to citizenM Kuala Lumpur Bukit Bintang?
Located in the Bukit Bintang area, citizenM Kuala Lumpur Bukit Bintang is close to great shopping choices like Pavilion Kuala Lumpur, Berjaya Times Square and Sungei Wang Plaza.
What are popular attractions near citizenM Kuala Lumpur Bukit Bintang?
Guests at citizenM Kuala Lumpur Bukit Bintang can easily visit Berjaya Time Square Theme Park, Bintang Walk and Museum of Illusions located in the Bukit Bintang area.
8
"Room Very clean and comfortable ."
chew
|
June 10, 2022
9.2
"The extra large bed affixed to the wall is definitely a good option when you are staying with kids who like to roll and play around on the bed."
CHAN
|
June 8, 2022
10
"Will definitely come back again on my next visit !"
SU
|
June 5, 2022
citizenM Kuala Lumpur Bukit Bintang
For travelers who want to take in the sights and sounds of Kuala Lumpur, citizenM Kuala Lumpur Bukit Bintang is the perfect choice. Its convenient location right in the city center allows you more time to see all that Kuala Lumpur has to offer. citizenM Kuala Lumpur Bukit Bintang is located just 7.3 km from Terminal Bersepadu Selatan, providing your days with easy city access and great exploration options.
citizenM Kuala Lumpur Bukit Bintang offers impeccable service and all the essential amenities to travelers. Keep up with all your communications easily with the hotel's free Wi-Fi. Guests can enjoy free parking right at the hotel. Front desk services including express check-in or check-out and luggage storage can assist with your needs.
Feeling lazy? In-room conveniences like daily housekeeping let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel.
Designed for comfort, all guestrooms offer a range of amenities to ensure a restful night. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. In-room entertainment amenities including the television is provided in some rooms. In some select rooms, you can find a refrigerator and bottled water at your disposal.
citizenM Kuala Lumpur Bukit Bintang also provides a hair dryer, toiletries and towels in bathrooms for select rooms.
Dining and things to do
Every day at citizenM Kuala Lumpur Bukit Bintang begins with a delicious in-house breakfast. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
citizenM Kuala Lumpur Bukit Bintang offers wonderful recreational facilities for guests to enjoy. Get social at the hotel's shared lounge and TV area, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops available right on-site.
Around the property
Experience all the sights and local attractions of Kuala Lumpur with citizenM Kuala Lumpur Bukit Bintang as your base. Don't forget to stop by Menara Kuala Lumpur located 950 m away, where everyone who visits Kuala Lumpur wants to have their photo taken.
Reasons to stay here
Get more than you bargain for here, which scores value for money higher than 99% of the city's accommodation.
Past guests love the cleanliness here, ranking it higher than 99% of the city's accommodation.
Staff and service here are considered high quality by past guests whose ratings put it above 99% of the city's options.
8.9
Breakfast
2 mentions
Food & Dining
1 mention
View
1 mention
Housekeeping
1 mention
Languages spoken
Accessibility
Internet access
Cleanliness and safety
Dining, drinking, and snacking
Services and conveniences
Access
Getting around
Available in all rooms
canteenM
9.3
Airports
Public transportation
Hospital or clinic
Shopping
Convenience store
Cash withdrawal
Popular landmarks
Nearby landmarks
Extra beds vary by room. Please check each room's capacity for details.
All children are welcome.
Check-in/Check-out
Getting around
Extras
The property
![]() citizenM Kuala Lumpur Bukit Bintang | ![]() | Best value! ![]() | ![]() | |
Dining | Breakfast available | Breakfast available | Breakfast available | Breakfast available |
Guest rating | Exceptional 463 reviews 9.3Location 9.3 | Excellent 1596 reviews 9Location 9.6 | Exceptional 302 reviews 9.4Location 9.5 | Excellent 13043 reviews 8.1Location 9.4 |
Neighborhood | Bukit Bintang | Bukit Bintang | Bukit Bintang | Bukit Bintang |
Show reviews that mention
Great hotel”
We really enjoyed our brief time in this hotel. Excellent location. 5-10 minute walk to Hang Tuah monorail and LRT. Even shorter walk to Jalan Alor. Maybe 10 to Changkat Bukit Bintang, 10-20 to the various shopping malls on Jalan Bukit Bintang. Very clean, modern setup. Concierge staff were great with booking Grabs, recommending food, and general info. Facilities were really good. Bed was comfy, there was a big variety for breakfast (both Asian and Western styles) and barista coffee(!!!), good showers, a bar, and the big downstairs/lobby hang out space was quite nice. We only stayed the one night so didn't totally get the hang of the iPad, but it was mostly pretty intuitive.
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Hola Citizen Matthew, Glad that you enjoyed your stay & appreciate on the hotel review. We certainly look forward to welcoming you in near future. Cheers! CitizenM Kuala Lumpur Bukit Bintang.
Well done CitizenM!”
Loving CitizenM from A to Z!! The staff are very friendly & helpful, they will never forget to greet :-) The room is just amazing - love the super comfort bed, the modern design, the ambience, and the strong shower head too, cleanliness is tip top! The location is within very short walking distance to the Jalan Alor, and all the famous shopping complex in KL center! Breakfast is satisfactory & good, CitizenM makes great coffee, you can order the coffee you like & I'm sure you won't be disappointed Will surely recommend CitizenM to my friends
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Hi Citizen Meng, We are glad that you had such amazing stay with us & we certainly will share these good reviews to the rest of the team. Will look forward for another great cup of latte during breakfast in near future. Till Your Next Staycation, Cheers! CitizenM Kuala Lumpur
Exceptional”
No idea where to start! from the very first step into the hotel, we were greeted warmly by the staff! In the room, everything was so clean and high technology! Enjoyed the ultra huge bed and simple breakfast! Love the concept and you get to keep the hotel card as it transform into a luggage tag and reusable when you stay with CitizenM hotel! It’s located very near many eateries which is just 5mins walk. Many bars located at the back of the hotel too! Can’t wait to visit the rest of CitizenM hotel!!!
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Hola Citizen Al, Thank You for your time to review our hotel & we are delighted that you enjoyed your stay with us. Glad that you liked our fancy hotel cards ;-) Till Your Next Amazing Stay-cation with us, Cheers! CitizenM Kuala Lumpur Bukit Bintang
I can live here!”
The entire hotel feels like you're living in a modern art museum! Very hip, chic and modern. Rooms are very clean and high tech! Everyhting is controlled with an ipad. Rooms are small but perfect for solo travellers or couples. King sized bed is a plus! Staff are very helpful, polite and speak English well. Hotel is located near Jalan Alor, a bustling night market for cheap eats from hawker stalls and seafood restaurants. Nearest train station is Bukit Bintang, about 5-7 min walk.
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Hi Citizen Mia, Maramin Salamat Po for staying with us. Glad that you enjoyed your stay with us & looking forward to welcoming you in near future. Cheers! CitizenM Kuala Lumpur Bukit Bintang.
Fantastic, modern boutique hotel”
Fantastic room, comfortable beds and overall excellent hotel vibes. Perfect for the business traveller or couples - living room/reception area is great for doing work or chilling with friends/fellow travellers. Breakfast has superb whole grain bread, had 3 slices of it every morning, together with good coffee. Good location that is near to Bukit Bintang malls (5 to 10 mins walk) but away from the craziness and noisiness.
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Hi Citizen Lee, Thank you for your time of the hotel review and glad you liked our breakfast spread. Your great comments will definitely be shared with the team. Till Your Next Holiday in KL, Cheers! CitizenM Kuala Lumpur Bukit Bintang.
Great experience”
Stay with CitizenM hotel is now our first choice whenever we travel to KL. Everything is great, receptionist and housekeeper are very friendly and helpful, love the ambience there ! Location is good, short distance to nearby shopping malls at Bukit Bintang, and Jalan Alor. The room facility is remote completely through a tablet ( I like the idea but there's also pro and cons). We encountered some minor issue due to tablets configuration error on our last night stay. Staff assisted us but the tablet configurations was still in error on the day we checked out. Besides the minor issue we experienced this round, overall experience and comfortable level are still great. We will come back again for sure .
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Hi Citizen Swee, Thank You for making CitizenM Kuala Lumpur Bukit Bintang as your preferred hotel. We are delighted that you had an amazing stay with us and compliments to our staff as well. Till another memorable stay with us, Cheers! CitizenM Kuala Lumpur Bukit Bintang.
Perfect”
Love this hotel very much...the design on its own, everything suit us and glad that we found citizenM. 1) Location is superb...everything is near..less congested but still city centre. 2) Room..100% amazing..kids love it very much..with modern tech so on..they just wanna stay in the room 3) Breakfast is very nice with that kind of ambience, homy-like feel... 4) Can stay at the lobby for hours.. 5) Staff..no need to say..very friendly helpful always smiling and greets u..and they even allow us to check in early..we arrived two hours early and just to drop our luggage but the lady staff said its ok u can just check in..ooo..thats what us need traveling with kids sometimes a bit chaos..so luggage done.. Overall we love the stay experience and would love to stay again ..
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Hi Citizen Hj, Apa Khabar. We are delighted that you enjoyed your recent stay with us & how you liked our room features and our breakfast. Our friendly ambassadors are available 24/7 to ensure our guests are well taken care of ;-) Till another memorable stay with us in near future. Cheers! CitizenM Kuala Lumpur Bukit Bintang
Exceptional”
Highly recommended for couple or friends. the room is fully controlled by ipad, bathroom n toilet's wall are made from glass and no lock but its ok for married couple with no children. the reception is like a living room where you can chill out, read books, enjoy watching tv or just doing nothing. overall, this is a unique hotel and I left with nothing but a great memories. Thanks citizenM...I want to write more but, I will let them experience it themselves.
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Hi there Citizen Mohd, Apa Khabar ;-) Thank you for taking the time to share with us your positive review and we're delighted to learn that you've had such an amazing time with us. Till Another Memorable Stay-cation With Us ;-) Cheers! CitizenM Kuala Lumpur Bukit Bintang
LOCATION IS AMAZING!”
I love the consistency in the rooms and decor amongst this group. The staff could be better trained as compared to the other CitizenM hotels around the world....There were 1-2 stand out staff, the rest were lacklustre. WARNING: If you go to the convenience store next to the hotel on the right, make sure you count your change and they tried to short change/cheat me of my money. Apparently this had happened to other guest. The staff should warn other people to avoid if possible. Location is amazing. Cleanliness is amazing. The bar staff are also lovely and lively! Reception staff day/night need work.
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Hi Citizen Jeremy, Thank you for taking the time to share your experience with us. Thank you once again for providing us your constructive feedback as it is essential for us to continuously improve our quality of service. It would be our pleasure to have you return should you ever visit Kuala Lumpur once again. Cheers! CitizenM Kuala Lumpur Bukit Bintang
Excellent”
Splendid hotel near the heart of KL. Good food (street food, local delights, cafe), decent malls near the hotel. The room technology is so cool! furnishing in the hotel was great, i was snapping pictures all day long. The hghlight of my trip was the amazing spacious square bed. So areas to improve would be the aircon is a bit too cold even at 25 degrees and it is the highest the room can go.
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Hi Citizen Chloe, Warm greetings from CitizenM Kuala Lumpur Bukit Bintang. Glad that you have an enjoyable stay with us. Your comments will be shared with the team for their review and improvement. We Look Forward to welcoming you back in Kuala Lumpur soon. Till Your Next Amazing Stay-cation, CitizenM Kuala Lumpur Bukit Bintang.
Best value for money hotel in KL”
Strategic location - with bus stop at the front of the hotel. LRT station (Plaza Rakyat) and MRT station (Bkt Bintang) are within walking distance. Excellent breakfast buffet with good choice and excellent ambiance at the dining lounge. I truly love the decorations, it's like a cool hang out cafe. The room/toilet/bathroom space is okay for the price. It comes with complimentary 2 drinking water. The room is clean with a wonderful gadget pad to control the lighting, lighting mood, aircon, blinds and tv. Hotel staffs are friendly and make the stay very memorable. Self Check-in and check-out at the kiosk were very very easy. No long queues at the counter like a traditional hotel.
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Hi there Citizen Tack, Thank You for your time to review our hotel. We are delighted that you had an amazing & memorable stay with us. Till another exciting and fun stay-cation with us in near future ;-) Cheers! CitizenM Kuala Lumpur Bukit Bintang.
Super best and fully recom recommended hotel ”
I never write any comment before, but this time I stay citizen hotel I very surprised because the room will very very clean and good smells.. Especially the bed and pillow was super comfort.. Hope the management will keep the room maintenance and clean, so i will only stay this hotel nx time travelling to kl and recommend to my friend 😁
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Hola Citizen Eddie, We are delighted that you enjoyed your recent stay with us & you loved our super fluffy pillow ;-) Looking forward to seeing you in near future. Cheers! CitizenM Kuala Lumpur Bukit Bintang.
Very Comfortable stay in this Unique Property”
My husband and i were very happy with our stay with CitizenM. Their staff was quick and check in/check out process was an ease. Rooms are moderately sized but very comfortable. Loved the fact that we were provided an ipad to control the settings of the rooms, from disco lights in the bathroom to calming dreamy music. Would be perfect if there was a pool in the property. But still, will definitely come back again when we have the chance.
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Hi Citizen Sarah, Thank You for your time to review our hotel. We are happy that you had an amazing stay with us. Looking forward to seeing you in near future for another great stay with us. Cheers! CitizenM Kuala Lumpur Bukit Bintang
Exceptional”
It’s a new hotel with cool and modern interior design . The room is spotless clean, shower is good, the super king bed and pillow are so comfy that it certainly make a plus to the hotel. The light,curtain/blind and tv are all control by an iPad which is very cool and impressive. Staff are friendly and attentive, more than helpful I would say. Would definitely come back again.
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Hi Citizen Si, Thank you for your great review during your recent stay with us. We will share this among our team. Looking forward to welcoming you back in near future. Cheers! CitizenM Kuala Lumpur Bukit Bintang.
I love citizenM hotels! ”
I’ve stayed at the Paris CitizenM, and the KL one was even better!! Awesome location, great facilities and modern, beautiful rooms. Only stayed one night :( but it was awesome and worth the money. 100% recommend and would stay again at any CitizenM location.
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Hi Citizen Linsey, Thank You for taking your time for review our hotel. We are happy that you had amazing stay with us recently. We look forward to seeing you in near future. Cheers! CitizenM Kuala Lumpur Bukit Bintang.
Absolutely recommend”
I've never experienced this kind of hotel before. Even though the room I stayed was compact, it was very economic for staying. Nothing to say about negative one. I highly recommend this hotel.
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Hi Citizen Jaesoo, We are glad that you enjoyed your stay with us recently. Looking forward to seeing you in near future. Cheers! CitizenM Kuala Lumpur Bukit Bintang.
Exceptional”
Everything is great and it's just a walking distance to go alot street night market, berjaya times square, pavillion, bukit Bintang etc. Definitely coming back again 👍👍👍
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Hi there Citizen Norshakinah, Season's Greetings. Thank You for taking your time to review our hotel. We look forward to welcoming you back for another exciting stay-cation in KL. Cheers! CitizenM Kuala Lumpur Bukit Bintang
Great bed to sleep and nice breakfast to kickstart the day”
It's true when they claim to have the quickest check in procedure. The room is compact with all that you could think of, and needs during the stay are well thought of. The ipad controls everything in the room, which is really fun feature to have. I love the range of breakfast with asian and western options aplenty. The coffee is amazing!
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Dear Citizen Min, Greetings from CitizenM Kuala Lumpur Bukit Bintang. Thank You for your time to review our hotel during your recent stay with us. We definitely will share these great comments with our team. Looking forward to serving you another great cup of coffee. Cheers! CitizenM Kuala Lumpur Bukit Bintang.
Newly renovated high tech hotel”
Newly renovated, located near to alor st and bukit bintang area.. clean and SUPER COMFY BED...!! Room was basically controlled by just touch of the ipad... from tv, to mood light to a/c temperature to curtain blind all control by a touch of the ipad... friendly staff..!!
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Hi Citizen Mohd, Thank You for your review and we are delighted that you had an amazing stay. We look forward to seeing you in near future for another memorable stay with us. Stay Safe, Cheers! CitizenM Kuala Lumpur Bukit Bintang
Nice stay”
Very convenient for a short stay room was alittle small but clean and new. very trendy room all controls in the room operate by iPad and a big comfy bed. Bar area is very cool with big sofas and trendy lounge areas nice to do alittle work if needed. Would definitely stay here again.
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Hi Citizen Nigel, Thank You for your time reviewing our hotel. Looking forward to welcoming you back. Cheers! CitizenM Kuala Lumpur Bukit Bintang.