Great hotel”

We really enjoyed our brief time in this hotel. Excellent location. 5-10 minute walk to Hang Tuah monorail and LRT. Even shorter walk to Jalan Alor. Maybe 10 to Changkat Bukit Bintang, 10-20 to the various shopping malls on Jalan Bukit Bintang. Very clean, modern setup. Concierge staff were great with booking Grabs, recommending food, and general info. Facilities were really good. Bed was comfy, there was a big variety for breakfast (both Asian and Western styles) and barista coffee(!!!), good showers, a bar, and the big downstairs/lobby hang out space was quite nice. We only stayed the one night so didn't totally get the hang of the iPad, but it was mostly pretty intuitive.

Well done CitizenM!”

Loving CitizenM from A to Z!! The staff are very friendly & helpful, they will never forget to greet :-) The room is just amazing - love the super comfort bed, the modern design, the ambience, and the strong shower head too, cleanliness is tip top! The location is within very short walking distance to the Jalan Alor, and all the famous shopping complex in KL center! Breakfast is satisfactory & good, CitizenM makes great coffee, you can order the coffee you like & I'm sure you won't be disappointed Will surely recommend CitizenM to my friends

Exceptional”

No idea where to start! from the very first step into the hotel, we were greeted warmly by the staff! In the room, everything was so clean and high technology! Enjoyed the ultra huge bed and simple breakfast! Love the concept and you get to keep the hotel card as it transform into a luggage tag and reusable when you stay with CitizenM hotel! It’s located very near many eateries which is just 5mins walk. Many bars located at the back of the hotel too! Can’t wait to visit the rest of CitizenM hotel!!!

I can live here!”

The entire hotel feels like you're living in a modern art museum! Very hip, chic and modern. Rooms are very clean and high tech! Everyhting is controlled with an ipad. Rooms are small but perfect for solo travellers or couples. King sized bed is a plus! Staff are very helpful, polite and speak English well. Hotel is located near Jalan Alor, a bustling night market for cheap eats from hawker stalls and seafood restaurants. Nearest train station is Bukit Bintang, about 5-7 min walk.

Fantastic, modern boutique hotel”

Fantastic room, comfortable beds and overall excellent hotel vibes. Perfect for the business traveller or couples - living room/reception area is great for doing work or chilling with friends/fellow travellers. Breakfast has superb whole grain bread, had 3 slices of it every morning, together with good coffee. Good location that is near to Bukit Bintang malls (5 to 10 mins walk) but away from the craziness and noisiness.

Great experience”

Stay with CitizenM hotel is now our first choice whenever we travel to KL. Everything is great, receptionist and housekeeper are very friendly and helpful, love the ambience there ! Location is good, short distance to nearby shopping malls at Bukit Bintang, and Jalan Alor. The room facility is remote completely through a tablet ( I like the idea but there's also pro and cons). We encountered some minor issue due to tablets configuration error on our last night stay. Staff assisted us but the tablet configurations was still in error on the day we checked out. Besides the minor issue we experienced this round, overall experience and comfortable level are still great. We will come back again for sure .

Perfect”

Love this hotel very much...the design on its own, everything suit us and glad that we found citizenM. 1) Location is superb...everything is near..less congested but still city centre. 2) Room..100% amazing..kids love it very much..with modern tech so on..they just wanna stay in the room 3) Breakfast is very nice with that kind of ambience, homy-like feel... 4) Can stay at the lobby for hours.. 5) Staff..no need to say..very friendly helpful always smiling and greets u..and they even allow us to check in early..we arrived two hours early and just to drop our luggage but the lady staff said its ok u can just check in..ooo..thats what us need traveling with kids sometimes a bit chaos..so luggage done.. Overall we love the stay experience and would love to stay again ..

Exceptional”

Highly recommended for couple or friends. the room is fully controlled by ipad, bathroom n toilet's wall are made from glass and no lock but its ok for married couple with no children. the reception is like a living room where you can chill out, read books, enjoy watching tv or just doing nothing. overall, this is a unique hotel and I left with nothing but a great memories. Thanks citizenM...I want to write more but, I will let them experience it themselves.

LOCATION IS AMAZING!”

I love the consistency in the rooms and decor amongst this group. The staff could be better trained as compared to the other CitizenM hotels around the world....There were 1-2 stand out staff, the rest were lacklustre. WARNING: If you go to the convenience store next to the hotel on the right, make sure you count your change and they tried to short change/cheat me of my money. Apparently this had happened to other guest. The staff should warn other people to avoid if possible. Location is amazing. Cleanliness is amazing. The bar staff are also lovely and lively! Reception staff day/night need work.

Excellent”

Splendid hotel near the heart of KL. Good food (street food, local delights, cafe), decent malls near the hotel. The room technology is so cool! furnishing in the hotel was great, i was snapping pictures all day long. The hghlight of my trip was the amazing spacious square bed. So areas to improve would be the aircon is a bit too cold even at 25 degrees and it is the highest the room can go.

Best value for money hotel in KL”

Strategic location - with bus stop at the front of the hotel. LRT station (Plaza Rakyat) and MRT station (Bkt Bintang) are within walking distance. Excellent breakfast buffet with good choice and excellent ambiance at the dining lounge. I truly love the decorations, it's like a cool hang out cafe. The room/toilet/bathroom space is okay for the price. It comes with complimentary 2 drinking water. The room is clean with a wonderful gadget pad to control the lighting, lighting mood, aircon, blinds and tv. Hotel staffs are friendly and make the stay very memorable. Self Check-in and check-out at the kiosk were very very easy. No long queues at the counter like a traditional hotel.

Super best and fully recom recommended hotel ”

I never write any comment before, but this time I stay citizen hotel I very surprised because the room will very very clean and good smells.. Especially the bed and pillow was super comfort.. Hope the management will keep the room maintenance and clean, so i will only stay this hotel nx time travelling to kl and recommend to my friend 😁

Very Comfortable stay in this Unique Property”

My husband and i were very happy with our stay with CitizenM. Their staff was quick and check in/check out process was an ease. Rooms are moderately sized but very comfortable. Loved the fact that we were provided an ipad to control the settings of the rooms, from disco lights in the bathroom to calming dreamy music. Would be perfect if there was a pool in the property. But still, will definitely come back again when we have the chance.

Exceptional”

It’s a new hotel with cool and modern interior design . The room is spotless clean, shower is good, the super king bed and pillow are so comfy that it certainly make a plus to the hotel. The light,curtain/blind and tv are all control by an iPad which is very cool and impressive. Staff are friendly and attentive, more than helpful I would say. Would definitely come back again.

I love citizenM hotels! ”

I’ve stayed at the Paris CitizenM, and the KL one was even better!! Awesome location, great facilities and modern, beautiful rooms. Only stayed one night :( but it was awesome and worth the money. 100% recommend and would stay again at any CitizenM location.

Absolutely recommend”

I've never experienced this kind of hotel before. Even though the room I stayed was compact, it was very economic for staying. Nothing to say about negative one. I highly recommend this hotel.

Exceptional”

Everything is great and it's just a walking distance to go alot street night market, berjaya times square, pavillion, bukit Bintang etc. Definitely coming back again 👍👍👍

Great bed to sleep and nice breakfast to kickstart the day”

It's true when they claim to have the quickest check in procedure. The room is compact with all that you could think of, and needs during the stay are well thought of. The ipad controls everything in the room, which is really fun feature to have. I love the range of breakfast with asian and western options aplenty. The coffee is amazing!

Newly renovated high tech hotel”

Newly renovated, located near to alor st and bukit bintang area.. clean and SUPER COMFY BED...!! Room was basically controlled by just touch of the ipad... from tv, to mood light to a/c temperature to curtain blind all control by a touch of the ipad... friendly staff..!!

Nice stay”

Very convenient for a short stay room was alittle small but clean and new. very trendy room all controls in the room operate by iPad and a big comfy bed. Bar area is very cool with big sofas and trendy lounge areas nice to do alittle work if needed. Would definitely stay here again.