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"We booked on March 25-26 Good Friday, in one Dormitory room for 20 people. Katipunan room I think. There was just bed and pillow and blanket. There was no amenities at all. No towels, soap, tissue. Yes it was a dormitory booking, but in some cases, at least you should have shampoo on a dispenser (not in sachet), or at least there should be toilet tissues.. There was only two cubicles for shower and two cubicles for toilet, for 20 people,! so what we did was to go to the public toilet and shower so all of us can use the bathroom. Worse, there was no good flow of water for us to take a shower at the same time in the two cubicles. The water flow is practically like urine drops. ! The wave pool was not working. Imagine, it is the season where you expect many people to go to the resort, and yet, the facilities are not fully working? This is poor planning. It was not stated in the online booking. The restaurant is also slow in serving orders. We went to cafeteria at 8am (opening time) to order food. We were told "saglit lang po" to erve the food. The saglit is more than an hour. They served first the other people who entered the cafeteria later than us. When we asked why, we were told that they pre-ordered the food the night before. I think the management should have augmented their operations knowing that they have many room bookings, and it is holiday season. Or they could have been very honest in telling us that it will take an hour to serve the food, so we could have decided to go somewhere else. Though the staff are all courteous but the management as to customer service is poor. I suggest all of these should have bee stated in the online booking. So the guests' expectations are aligned and managed. "