Comfort Loft City Centre @ IMAGO Shopping Mall
Comfort Loft City Centre @ IMAGO Shopping Mall
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8.0
Very good

"Will definitely stay again"

Annabella

|

June 13, 2017

Deluxe Studio Apartment - View Comfort Loft City Centre @ IMAGO Shopping Mall
Deluxe Studio Apartment - View
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Swimming pool [outdoor] Comfort Loft City Centre @ IMAGO Shopping Mall
Swimming pool [outdoor]
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Swimming pool Comfort Loft City Centre @ IMAGO Shopping Mall
Swimming pool
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Bathroom Comfort Loft City Centre @ IMAGO Shopping Mall
Bathroom
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See map Comfort Loft City Centre @ IMAGO Shopping Mall
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Exceptional
Location
9.1
See all 6 photos Comfort Loft City Centre @ IMAGO Shopping Mall
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What guests are saying:
Location is superb.
umi K. from Brunei Darussalam
Couple
Good place to stay and shopping
leo from Malaysia
Family with young children
There is no words that could describe this place.. Location is great..
Mohd from Brunei Darussalam
Family with young children
Comfortable
goh from Malaysia
Couple
There are two swimming pool, one on the 6th floor and one on the 4th floor. We are quite satisfied with the seaview we are assigned to. Thank you, quite friendly staff, they are happy to show us around when we asked.
Christopher from China
Family with teens
good loaction easy to find eat and shopping. the staff "Clarieane and team " was very friendly
Thian from Malaysia
Family with teens
non deficiencies identified. overall was in order and you will got more than what you expected.
RIDHA from Malaysia
Business traveler
excellent
Haji from Brunei Darussalam
Family with teens

Comfort Loft City Centre @ IMAGO Shopping Mall

Exceptional location
- 420 meters from city center
Excellent
From 382 reviewsSee what guests said
8.2
/
10
Excellent value for money
8.3
Recommended by 83% of guests
Value for money8.3
Location rating9.1
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport3.2 km
  • 560 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Air conditioning

Select your room
5 travelers are looking at this property right nowBook now before it's too late!
Deluxe 3-Bedroom Apartment
Deluxe 3-Bedroom Apartment
...
  • Room size: 130 m²/1399 ft²
  • Garden view
  • 1 king bed & 1 queen bed & ...
Enter dates to see prices
Deluxe 2-Bedroom Apartment
Deluxe 2-Bedroom Apartment
...
  • Room size: 110 m²/1184 ft²
  • City view
  • 1 queen bed and 1 single be...
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3-Bedroom Apartment
3-Bedroom Apartment
...
  • Room size: 90 m²/969 ft²
  • Garden view
  • 1 king bed & 1 queen bed & ...
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Deluxe Studio Suite
Deluxe Studio Suite
...
  • Room size: 60 m²/646 ft²
  • Garden view
  • 1 single bed and 1 king bed
Enter dates to see prices
Superior One-Bedroom Apartment
Superior One-Bedroom Apartment
...
  • Room size: 60 m²/646 ft²
  • City view
  • 2 single beds and 1 king be...
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Deluxe Studio Apartment
Deluxe Studio Apartment
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Have a question for Comfort Loft City Centre @ IMAGO Shopping Mall?

What people love about the property

  • 8.4
    Excellent

    "It is quiet clean and comfortable."

    YUEHSHUN

    |

    July 25, 2017

  • 6.8
    Good

    "Homey apartment, accomodating for us with young kids"

    Rafidah

    |

    March 28, 2018

  • 9.6
    Exceptional

    "Nice, comfortable and affordable to stay on."

    JEFFRI

    |

    March 6, 2018

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More about Comfort Loft City Centre @ IMAGO Shopping Mall

More about Comfort Loft City Centre @ IMAGO Shopping Mall

10.0
Exceptional

"All the staff involved were very good and helpful."

Liew

|

December 6, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

8.0
Very good

"Absolutely comfortable and clean."

Poh Y.

|

December 16, 2017

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (382)Booking.com Reviews (69)
8.2
/
10
Cleanliness7.9
Facilities8.0
Location9.1
Service7.8
Value for money8.3
Provided by verified guests of Agoda
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All guests (382)
All room types

Show reviews that mention 

Showing 186 verified guest comments
12345
9.6
Exceptional
Izzah from Brunei Darussalam
Family with young children
Superior One-Bedroom Apartment
Stayed 2 nights in December 2018
Great Location”
Great location and easy communication with owner.
Reviewed January 15, 2019
3.6
Boon from Malaysia
Business traveler
Deluxe Studio Suite
Stayed 4 nights in January 2019
Should b improved...But ...”
Nothing stood up...Was very disappointed
Reviewed January 16, 2019
8.8
Excellent
amir from Brunei Darussalam
Family with teens
Superior One-Bedroom Apartment
Stayed 1 night in November 2018
above expectation”
amazed with d interior design.. open area --kitchen n dining and living room..very comfy bed. tip top cleanliness. BuT for first timers wud be difficult to go around. it was confusing at first. nevertheless wud stay there again. next time.
Reviewed November 18, 2018
6.4
Good
jinorizah from Malaysia
Family with young children
Deluxe 2-Bedroom Apartment
Stayed 1 night in December 2018
Management need to improve”
The good part : very nice place with garden view... kitchen fully equipped.. kids enjoyed swimming at pool.. The negative part : 1) Difficult to check in because its confusing.. people who are not familiar with that place will get confused because the instructions are not clear.. 2) one of the aircond in the bedroom need to be checked.. Perhaps maybe next time before guests check - in the management should monitor or check the aircond in each room...
Reviewed January 02, 2019
5.6
Japari from Brunei Darussalam
Family with teens
Superior One-Bedroom Apartment
Stayed 2 nights in December 2018
POOR customer service.”
Experienced a couple of unsatisfactory events during my stay. The boiling point for me was the customer service/staff during BOTH check in& check out. Not only did they not answer calls & kept rejecting but also responded my questions pretty vaguely, if not ignoring my questions at all. Upon check in we had to wait +/- 30mins for the staff to arrive when we had already agreed to meet at 2pm in advance. We had a long day travelling by car and we looked forward to unpacking and resting in our rooms but kept being delayed. Upon check out we also agreed to meet before 10am as we needed to leave the city by 10 sharp, yet again, we had to wait for the staff. When we texted the morning at approximately 9am through whatsApp, she had only seen the message without responding. Moving on to over 40-50mins, she then responded by telling us to see a representative, where we found out that the staff we initially dealt with was on leave. This is too unprofessional. Wasted too much time.
Reviewed December 24, 2018
8.4
Excellent
Boon from Malaysia
Family with young children
Deluxe 2-Bedroom Apartment
Stayed 4 nights in July 2018
Good Stay”
Overall is good. Except the washing & drying machine. It the room there is a 2-in-1 washer & dryer. The dryer function is not working. Every time when it finish washing cycle and going to start drying cycle, it will stop automatically. But there is a drying rack so you can put your washed clothes on it for drying.
Reviewed July 27, 2018
7.2
Very good
Md from Brunei Darussalam
Family with teens
Deluxe 2-Bedroom Apartment
Stayed 1 night in January 2019
Very good”
My children were refused to use the swimming pool because they were wearing muslimah swimming attire by the security guard. Threatened to be fined rm300.
Reviewed January 10, 2019
8.4
Excellent
Muhamad from Malaysia
Family with teens
Superior One-Bedroom Apartment
Stayed 1 night in December 2018
Good place but needs maintenance”
The unit we stayed in was nice and adequately equipped with amenities. However, the bathroom door needs to either be cleaned or replaced as it had mildew around its edges.
Reviewed December 31, 2018
10.0
Exceptional
NORHALIM from Brunei Darussalam
Group
Deluxe 3-Bedroom Apartment
Stayed 1 night in November 2018
excellent conditions.. confortable place to stay.. fully furnished. . easy parking place”
Good view... good management.. easy way for shoping centre... easy eating available for international.. near by town area.. good courtehy... reasonable and affordable prices of accommodation.. easy exist to town centre and places of intrests ... We will invite a friend.. A group family.. and related for being stay...
Reviewed December 01, 2018
9.2
Exceptional
Kim from Canada
Family with young children
Superior One-Bedroom Apartment
Stayed 4 nights in July 2018
Most pleasant extended stay”
practically a fully equipped apartment, surprised to see 2 rooms and 2 bathrooms with a kitchen, loungeroom and even a laundry room. Acceas to a huge private coutyard that spans the size of the large shopping mall below and 2 pools. We had a very pleasant stay despite the inconvenience of phone based meet-n-greet check in system . Staff were helpful , and went out of their way to assist, Ceris and the kind lady who informed me of an overlapped booking i accidentally made. Thank you. Negative points: the restrictive (one) smart card access system, meaning the group cannot do individual activities and must meet up to enter property! The tiny single beds and the horrific fluorescent lighting. Recommeded for longer stay here especially if travelling with kids.
Reviewed July 15, 2018
9.6
Exceptional
Mohd from Malaysia
Business traveler
Deluxe Studio Suite
Stayed 1 night in June 2018
Comfortable Stay”
Cik wana, the receptionist handed the check in professionally. I 'sms' her early to inform of my late arrival and she guided me well and ensure that by the time i arrived she is already at the lobby waiting to bring me to the apartment. She also contacted me throughout my stay to ensure everything is going fine and if there is anything else that i may need help with. Will definitely stay again.
Reviewed June 11, 2018
9.2
Exceptional
Frankline from Malaysia
Group
Deluxe Studio Apartment
Stayed 2 nights in April 2018
Overall okay but the door bell”
The door bell not working properly. Small sound. Sometime the housekeeper simply just entering the room without noticed. Feel not safe when they just entering. Fix the door bell and notice the customer before enter.
Reviewed April 16, 2018
10.0
Exceptional
lee from Singapore
Solo traveler
Deluxe Studio Apartment
Stayed 2 nights in February 2018
Super location and service ”
I’m very thankful to the management. Because I made a mistake booking wrong date and arrived at the apartment without knowing. After knowing the error I made. Staff gave full assist to me. I book a studio but during the check in time, Studio is all fully book. And it’s midnight. After servaral calls. They found a 3 bed room and gave me the keys. Without their assistance I would be sleeping on the street. Thank you very much.
Reviewed March 01, 2018
8.0
Excellent
Mohd from Malaysia
Family with young children
Superior One-Bedroom Apartment
Stayed 3 nights in February 2018
Nice to stay in KK however need improvement on housekeeping.”
Overall the unit was excellent and reception staff was OK however the only complaint is directly to housekeeping. The first day, housekeeping was very late. We tried to call the housekeeping supervisor but she rejects the call and switch off the phone. Luckily the reception had contacted her. But to our disappointment, the housekeeping does not change the towels and bed sheet on the first day. For the second day, housekeeping comes very late after 3 pm, in which we expect it to be done earlier. It is frustrating that you just came back from activities to find that the room is still not clean. I have to specify requesting to change bed-sheet and towel. I think if i did not mentioned that to reception, surely it will not be changed. since it is mentioned that daily cleaning is provided, it would be appreciate that Sunset & Sea view (the company managing the unit) to control the housekeeping personnel and not asking customer to contact them personally.
Reviewed February 26, 2018
8.4
Excellent
Lattifah from Brunei Darussalam
Business traveler
Superior One-Bedroom Apartment
Stayed 1 night in March 2018
Internet Connection is excellent”
I really like this new hotel. I really recommend to others, and will surely stay there again
Reviewed January 10, 2019
6.4
Good
Phang from Brunei Darussalam
Family with young children
Superior One-Bedroom Apartment
Stayed 2 nights in December 2018
OK”
The great things is the good location and greeting by staff at car park. Room is not clean and dark.
Reviewed December 26, 2018
7.2
Very good
Christian from Malaysia
Group
Deluxe 3-Bedroom Apartment
Stayed 1 night in September 2018
Very good”
The hot water in the master bed room wasn’t working at all. Contacted the person in charge and what I got was ‘Ok’ from them. The apartment isn’t very well maintained. The washing machine comes with the dryer which is a great thing to have.
Reviewed September 30, 2018
8.8
Excellent
Wei from Malaysia
Family with teens
Deluxe 2-Bedroom Apartment
Stayed 2 nights in August 2018
Convenient location, but be prepared to wait long for check-in”
The location was fantastic, being directly above IMAGO and near to Gaya Street/good food. The place was slightly old (air-cond was leaking), but comfortable and clean. However, be prepared to wait >15 minutes for the staff to attend to your check-in. I received an email immediately upon my booking on agoda, asking for my arrival time and whether I required a car park - to which I replied to immediately. The day before my check-in, I got a sms asking the same exact questions - to which I replied again as well. Upon arrival, I gave a call, fully expecting everything to be ready since they've checked so many times - instead I was asked to park my car in the shopping mall, and wait another close to 20 minutes before someone finally came to pick us up from the car park to the condo unit. Check-out was similar as well... There must be a better way of doing the administrative work?
Reviewed August 23, 2018
4.0
YEOH from Malaysia
Family with young children
Deluxe 2-Bedroom Apartment
Stayed 1 night in August 2018
disappointed ”
we book the hotel is penthouse unit and payment already made two week before we arrived.But only to be inform on that day when we arrive regarding the penthouse unit is under maintained.and change to small unit for us.But what we paid is for penthouse cost and give us small unit. feel like cheating by the hotel.very disappointed to this issue.
Reviewed August 22, 2018
5.6
Ainuddin from Malaysia
Family with young children
Deluxe 3-Bedroom Apartment
Stayed 1 night in August 2018
BAD SERVICE”
1. We have to wait 3 hours to check in 2. Long walk to reach room 3. As stated on the Booking Confirmation by Agoda our room is located at Loft A but unfortunately we were given room at Loaf D. 4. Only one access key provided. It was awful when a family given only one access key.
Reviewed August 21, 2018
12345
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  • Exceptional location
  • Sabah State Museum
  • South Bus Terminal is within 0.56 km