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Courtyard by Marriott Singapore Novena
Courtyard by Marriott Singapore Novena
Courtyard by Marriott Singapore Novena
Courtyard by Marriott Singapore Novena
Courtyard by Marriott Singapore Novena
Courtyard by Marriott Singapore Novena
Courtyard by Marriott Singapore Novena

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8.6

Excellent

359 reviews

359 reviews

See map

8.8

Excellent

Location rating score

Excellent location - 160 meters from city center
Exceptional for walking
Parking
Available
Walkable places
Velocity Mall

90 m

Square 2

130 m

Church of St. Alphonsus

140 m

United Square Shopping Mall

430 m

Springleaf Nature Park

490 m

Popular landmarks
Orchard Road

2.2 km

Singapore Botanic Gardens

3.1 km

National Orchid Garden

3.3 km

Singapore Flyer

4.2 km

Chinatown

4.4 km

Closest landmarks
Mount Elizabeth Novena Hospital

120 m

Novena Medical Centre

130 m

Tan Tock Seng Hospital

310 m

National Neuroscience Institute

310 m

Brauhaus Restaurant & Pub

390 m

Courtyard by Marriott Singapore Novena

99 Irrawaddy Road, Novena, Singapore, Singapore, 329568 - See map

Make your best journey to Singapore with the promised standard of SG Clean, and enjoy free Wi-Fi in all rooms. Conveniently situated in the Novena part of Singapore, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Gardens By The Bay East. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

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Highlights

Sparkling clean

90 meters to public transportation

Check-in [24-hour]

Complimentary WIFi in all rooms

Currency conversion service

SG Clean

SG Clean denotes businesses that adhere to high standards of public hygiene.

Facilities

Front desk [24-hour]

Car park

Complimentary WIFi in all rooms

Check-in/out [express]

Exercise area

Golf course [on-site]

Luggage storage

Swimming pool [outdoor]

Your dates are popular among travelersUsers are booking a place in Singapore every 1 minutes on Agoda.com
Value for money8.0
Distance to city center5km
Location rating8.8
Nearest airportSeletar Airport (XSP)
Distance to airport11.0 km

Rooms available at Courtyard by Marriott Singapore Novena

Premier Room, Guest room, 1 King, Skyline view, High floor
...
  • Room size: 22 m²/237 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Premier Room, Guest room, 2 Twin/Single Bed(s), Skyline view, High floor
...
  • Room size: 22 m²/237 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Guest room, 1 King
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Guest room, 2 Twin/Single Bed(s), Cityscape view, High floor
...
  • Room size: 22 m²/237 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 22 m²/237 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Guest room, 1 King, Cityscape view, High floor
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premier Room, Guest room, 1 King, Skyline view, Corner room, High floor
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Group Only, Guest room, King or Twin/Single Bed(s)
...
  • Room size: 22 m²/237 ft²
  • City view
Enter dates to see prices
Guest Room King with Cityscape View
...
  • Room size: 22 m²/237 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Premier Corner Guest Room King, Skyline view
...
  • Room size: 22 m²/237 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Courtyard by Marriott Singapore Novena?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Courtyard by Marriott Singapore Novena?

For those who wish to drive their own cars, Courtyard by Marriott Singapore Novena has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 10.7 SGD per day. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Singapore with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Courtyard by Marriott Singapore Novena?

Start your mornings right, with the à la carte and continental breakfast options offered at Courtyard by Marriott Singapore Novena. A selection of food types including western, full american and asian breakfast options is available for guests. Adults can enjoy breakfast offered with an additional charge of 30 SGD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Courtyard by Marriott Singapore Novena?

Courtyard by Marriott Singapore Novena features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Courtyard by Marriott Singapore Novena?

You may choose an indoor venue for your special gathering. Large events and gatherings such as private events can be hosted at Courtyard by Marriott Singapore Novena.

Can business events be hosted at Courtyard by Marriott Singapore Novena?

On-site venues and convenient event services make Courtyard by Marriott Singapore Novena an ideal choice for hosting events such as corporate events and meetings. The venue available at the hotel can accommodate you and your guests. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Courtyard by Marriott Singapore Novena?

Courtyard by Marriott Singapore Novena does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Courtyard by Marriott Singapore Novena?

The closest train, metro, or bus station is Novena, 80 m away from Courtyard by Marriott Singapore Novena.

What restaurants are nearby Courtyard by Marriott Singapore Novena?

Courtyard by Marriott Singapore Novena’s neighborhood is Novena which includes popular restaurants such as Chao Chao Gyoza, Two Men Bagel House and Urbana Rooftop Bar.

What popular shopping places are close to Courtyard by Marriott Singapore Novena?

Located in the Novena area, Courtyard by Marriott Singapore Novena is close to great shopping choices like Velocity Mall, Square 2 and United Square Shopping Mall.

What are popular attractions near Courtyard by Marriott Singapore Novena?

Courtyard by Marriott Singapore Novena’s location in the Novena neighborhood makes it close to famous attractions including Church of St. Alphonsus, Springleaf Nature Park and ZhongShan Park.

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Explore the neighborhood

What people love about Courtyard by Marriott Singapore Novena

  • 8.4

    Excellent
    Location

    "if you are trying to access the Royal Square medical center then this is a good location."

    Yulianty

    |

    July 20, 2022

  • 9.6

    Exceptional
    Location

    "Near shopping canter, easy to find food."

    Bob

    |

    May 21, 2022

  • 10

    Exceptional
    Location

    "Nice location"

    Lea

    |

    April 11, 2022

Overall rating:

8.6

Excellent
359 reviews
Cleanliness
9.3
Facilities
8.0
Location
8.8
Read all reviews >
What travelers say they love:
Nurul was attentive as well as all the other staff
christina from Singapore
Solo traveler
More about Courtyard by Marriott Singapore Novena

More about Courtyard by Marriott Singapore Novena

Courtyard by Marriott Singapore Novena

Take advantage of the many attractions Singapore has to offer with a stay at Courtyard by Marriott Singapore Novena.
Have a hassle-free trip while enjoying the services and amenities offered by Courtyard by Marriott Singapore Novena. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Exploring Singapore is made even more convenient with the car hire services available at the hotel. If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site.
The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
Equipped with handy amenities, guestrooms at Courtyard by Marriott Singapore Novena guarantee a comfortable stay for all travelers. Some rooms are equipped with blackout curtains and air conditioning for your convenience. In-room entertainment such as television and cable TV is provided for guests in some selected rooms. The hotel also offers a refrigerator, a coffee or tea maker, bottled water, instant coffee and instant tea in some rooms for when you feel like it is needed.
It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Courtyard by Marriott Singapore Novena. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Recreational facilities at Courtyard by Marriott Singapore Novena are designed for escape and relaxation. Start your vacation off right with a dip in the pool. Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.


Around the property

One doesn't need to look far as the hotel enjoys close proximity to sightseeing options and local attractions. The most popular local attraction is probably Singapore Flyer only 4.1 km away. Get a photograph of yourself in front of Sands Skypark Observation Deck located 4.4 km away, a must-see for anyone visiting Singapore.

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Amenities and facilities
Very good
Facilities

8

Most talked about facilities

Housekeeping

8 mentions

Breakfast

6 mentions

Swimming Pool

1 mention

Car Park

1 mention

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Filipino
  • Hindi
  • Indonesian
  • Korean
  • Malay
  • Tamil
  • Thai
  • Vietnamese

Accessibility

  • Accessibility for all meeting spaces
  • Accessible concierge desk
  • Accessible entrance to all on-site swimming pool
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Accessible vanities in some rooms
  • Adjustable height hand-held shower wand some rooms
  • Alarm clock telephone ringers in some rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in some rooms
  • Bathtub seat in some rooms
  • Close-caption TV
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site fitness center
  • Flashing door knockers in some rooms
  • Hearing accessible rooms some rooms
  • Lever handles on some guest room doors
  • Lowered deadbolts on some guest room doors
  • Lowered electrical outlets in all rooms
  • Lowered view ports in some guest room doors
  • Main entrance
  • Mobility accessibility in some rooms
  • Non-slip grab bars in some bathrooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Parking spaces for cars self-parking facility
  • Roll-in shower in some rooms
  • Room and suites access through exterior corridor
  • Safety chains and/or latches on all guest doors
  • Self-closing doors on all guest rooms and suites
  • Toilet seat at wheelchair height -- some rooms
  • Transfer showers in some guest rooms
  • TTY/TTD compatibilty in some rooms
  • Van parking self-parking facility
  • View ports in all guest room and suites doors
  • Visual alarms in all guest rooms and suites
  • Visual alarms in all public hallways
  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Golf course [on-site]
  • Pool with view
  • Swimming pool [outdoor]

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Bottle of water
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Food delivery
  • Grooming service
  • Invoice provided
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [nearby]
  • Car park [on-site]
  • Parking [paid]
  • Rental car

Available in all rooms

  • A/C
  • Alarm clock
  • Bathrobes
  • Blackout curtains
  • Closet
  • Clothes rack
  • Complimentary coffee (instant)
  • Complimentary drinking water
  • Fitness club privileges
  • Free tea
  • Free welcome drink
  • Hair dryer
  • High floor
  • Interconnecting room(s) available
  • iPod docking station
  • Iron and ironing board
  • Kitchenware
  • Laptop safe box
  • Laptop workspace
  • Lock box in room
  • Mirror
  • Non-smoking
  • Phone
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Sewing kit
  • Shower
  • Slippers
  • Smoke alarm
  • Soundproofing
  • Swimming pool [direct access]
  • Toiletries
  • Towels
  • Wake up call
  • Wi-Fi
  • Wi-Fi [complimentary]
  • Wooden/parqueted flooring
Food and dining
Breakfast options
  • American
Restaurants on site

Sky22

  • Cuisine: International, Local, Seafood
  • Menu: A-la-carte

Urbana Rooftop Bar

  • Cuisine: International
  • Menu: Buffet

Lobby Lounge

  • No additional information available
Location
99 Irrawaddy Road, Novena, Singapore, Singapore, 329568
Excellent
Location

8.8

Airports

  • Seletar Airport (XSP)
    11.0 km
  • Singapore Changi Airport (SIN)
    17.2 km 23 min drive

Public transportation

  • Novena
    90 m
  • Novena MRT Station
    90 m

Hospital or clinic

  • Novena Medical Centre
    130 m

Shopping

  • Orchard Road
    2.2 km

Convenience store

  • 7 Eleven
    80 m

Cash withdrawal

  • ATM
    80 m
What's nearby

Popular landmarks

  • Orchard Road
    2.2 km
  • Singapore Botanic Gardens
    3.1 km
  • National Orchid Garden
    3.3 km
  • Singapore Flyer
    4.2 km
  • Chinatown
    4.4 km
  • Sands Skypark Observation Deck
    4.5 km
  • Gardens By The Bay East
    4.7 km
  • Cloud Forest
    4.8 km
  • Night Safari
    10.8 km
  • Singapore Zoo
    10.8 km

Nearby landmarks

  • Novena
    90 m
  • Novena MRT Station
    90 m
  • Velocity Mall
    90 m
  • Mount Elizabeth Novena Hospital
    120 m
  • Square 2
    130 m
  • Novena Medical Centre
    130 m
  • Church of St. Alphonsus
    140 m
  • Tan Tock Seng Hospital
    310 m
  • National Neuroscience Institute
    310 m
  • Brauhaus Restaurant & Pub
    390 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 4-6 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Extra bed is not available at this property.
  • Baby cot is available at no additional charge.
  • The property will provide car park coupon for guests staying in Premier Room and Premier Corner Room types. Please contact the property for further details.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Distance from city center5km
  • Travel time to airport (minutes)25

Extras

  • Breakfast charge (unless included in room price)30 SGD

The property

  • Number of bars/lounges1
  • Number of floors10
  • Number of restaurants1
  • Number of rooms 250
  • Room voltage220
  • Year property opened2017

Parking

  • Daily parking fee10.7 SGD
Property announcements

The Urbana Rooftop Bar and Lobby Lounge will be temporarily closed until further notice. Please contact the property for more information.

Please note – Our swimming pool is temporarily closed for upgrading works and scheduled to reopen in mid September. Heavy renovation work is expected from 9 am to 6 pm on weekdays and will last for a month.

Reviews of Courtyard by Marriott Singapore Novena from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness9.3
Facilities8.0
Location8.8
Service8.5
Value for money8.0
High score for Singapore
Rating
9+ Exceptional (20)
8-9 Excellent (14)
7-8 Very Good (15)
6-7 Good (3)
<6 Below Expectation (6)
Time of the year
Mar - May (18)
Jun - Aug (14)
Sep - Nov (6)
Dec - Feb (20)
All guests (174)
All room types
All languages

Show reviews that mention 

Showing 58 verified guest comments
123
8.4
Excellent
Carmen from Philippines
Group
Guest room, 2 Twin/Single Bed(s)
Stayed 3 nights in April 2018

Excellent customer service; Good location for Novena”

Excellent service, especially compared to Oasia Hotel Novena right next door. Cannot commend their staff enough. The room is a little small but well designed. One issue I had was that the guest toiletries were not sufficient. The shampoo, conditioner, and shower gel bottles are small — not enough for 2 guests. They need to make the bottles bigger or add more bottles per room. The fitness centre is nothing special, but having it open 24 hours is a plus.

Reviewed May 06, 2018

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7.2
Very good
Camillius from Singapore
Couple
Guest room, 1 King
Stayed 1 night in July 2019

Staycation ”

It was our first time staying at Courtyard, understand it is rather new hotel. But the disappointment is the remote controller battery is down, it took almost 30mins for the repairman to change it. The location is good as it is just beside Novena MRT station, there are quite a handful of cafes and restaurants. Quite enjoyed the Urbana Roof Top Bar and the gym. You can take a swim as well as the pool is at 33rd floor. Overall, it’s a good place to have a staycation.

Reviewed July 15, 2019

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Dear Camillius, Thank you for staying with us at Courtyard by Marriott Singapore Novena. Please accept my sincere apology for the disappointing experience with an out-of-battery remote control. Rest assure that I have forwarded your feedback to our engineering team and we will work on doing more quality checks to ensure such an incident will happen again in the future. Thank you for your kind words on the location and amenities, and we hope to see you here again soon. Best Regards, Alster Wong, Marketing Communication Executive

Responded July 18, 2019
Courtyard by Marriott Singapore Novena
9.2
Exceptional
Jesslyn from Singapore
Solo traveler
Guest room, 1 King
Stayed 2 nights in May 2019

Nice new hotel located next to malls”

I am impressed with the space management of the room. The room is small, but yet it feels spacious because of the open bathroom (with option to close with sliding doors). The floor to ceiling window also offers fantastic view. The hotel is located next to malls with many food and shopping conveniences. However, getting to the malls from the hotel might need some practice because the hotel is not directly linked but has to walk through the lobby of the medical centre, or along the road, which is not difficult. The only thing that I don't like about the hotel is we have to take a lift to get to the 22nd floor, which is where the reception is. There are only two lifts leading from 1st to 22nd floor, and on the day of my check-in, only 1 lift is working. Can wait for quite some time.

Reviewed May 30, 2019

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Dear Jesslyn, Greetings from Courtyard by Marriott Singapore Novena! Thank you for staying with us and taking the time to drop us a review. We are happy that you found our hotel rooms cleverly designed to maximise space usage, and that you enjoyed the view and location of the hotel. As the hotel is located within a mixed-used development building, the lobby is located on the 22 floor. This means that all rooms are guaranteed to be on high floors from level 23 to level 32, providing great views of the city. We will also forward the feedback regarding the lift service to our respective departments to rectify it. Thank you again for staying with us and we hope to welcome you again soon. Best Regards, Alster Wong Marketing Communications Executive

Responded May 31, 2019
Courtyard by Marriott Singapore Novena
10.0
Exceptional
Denise from Australia
Couple
Guest room, 1 King
Stayed 3 nights in January 2019

Highly recommended!”

We enjoyed our stay here at this lovely hotel and will definitely come back again! Room was spacious and services were top notch! Our check in and out process was equally smooth as well and since we came during the new year, we were also given a small new year present. Always nice to receive little surprises like these. Hotel is also very new and very clean!

Reviewed January 08, 2019

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Dear Denise, Thank you for taking the time to write this review and choosing Courtyard by Marriott Singapore Novena as your stay. We are glad to know that you are happy with the services provided, including the new year gift. Once again, we hope to host you again soon! Regards, Venkataraman Gunasellan, Digital Marketing Executive

Responded January 09, 2019
Courtyard by Marriott Singapore Novena
10.0
Exceptional
PABLITO from Philippines
Business traveler
Guest room, 2 Twin/Single Bed(s), Cityscape view, High floor
Stayed 1 night in October 2018

Exceptional”

Location's most convenient if you need to keep on going to Mt Elizabeth Novena as it's just across the road.

Reviewed July 14, 2019

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Dear PABLITO, Thank you for staying with us at Courtyard by Marriott Singapore Novena.We are happy to hear that you found the location of the hotel convenient for your daily travels. We hope you had a pleasant stay and we hope to see you again in the near future. Thank you. Best Regards, Alster Wong, Marketing Communications Executive

Responded July 15, 2019
Courtyard by Marriott Singapore Novena
9.2
Exceptional
Fock from Singapore
Couple
Guest room, 1 King
Stayed 2 nights in December 2019

Relaxing Room”

Hotel situated in a good location. Walking distance to train station, departmental stores and lots of eateries nearby. Drug stores, convenient store and hospitals nearby as well. Hotel room is very clean and bed very comfy, get to see nice view from the window. Staffs were friendly and approachable. Looking forward to stay here again.

Reviewed December 30, 2019

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Dear Fock, Thank you for taking the time to write us such a wonderful feedback! We are delighted to hear that you enjoyed your stay with our rooms, views and good location. We will forward your compliments to our service staff as well and continue to uphold these standards of service for your future stay. See you again soon! Cheers Andrew Lee Executive Assistant Manager – Rooms

Responded January 31, 2020
Courtyard by Marriott Singapore Novena
8.4
Excellent
Kang from Singapore
Couple
Guest room, 1 King
Stayed 1 night in March 2019

Can be better...”

Spend a night celebrating my wife birthday for a short stay-cation. The lobby staff is friendly to handle our check-in The room is awesome overall except that the toilet cannot be locked as the design doesn't allow. The breakfast spread is overall quote acceptable just that the staff at the breakfast seem unprofessional. Example : we were given a bill on our table, the staff who place the bill on the table didn't explain very clearly the purpose of the bill and what is the action is required, she just mumbled and left the table. Another point : 50% of the guest which comes down to have their breakfast was not properly assigned with a table, which happen that the table besides me (already taken by a mother and son) was met with an Indian guest who randomly wanting to seat on their table while they are away taking food. And top on top of that, 2 Korean guest was not served when they exit the lift went around aimlessly looking for table and decided to random seat on a empty table.

Reviewed March 25, 2019

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Dear Kang, Thank you for your review as it serves as opportunities to improve in the future. In regards to the room, it is functionally designed to maximize the space of the room and we will take your feedback into consideration if a soft refurbishment happens. However, we are disappointed to hear that you did not enjoy your breakfast experience as this is not typical of our service level. We endeavour to provide the highest level of hospitality to all our guests at all times and please rest assured that we will take your feedback to the F&B team. We look forward and hope to have the opportunity to welcome you back in the future. Regards, Venkataraman Gunasellan, Digital Marketing Executive

Responded March 27, 2019
Courtyard by Marriott Singapore Novena
8.0
Excellent
Phooi from Malaysia
Business traveler
Guest room, 2 Twin/Single Bed(s)
Stayed 3 nights in March 2018

New and modern hotel”

Conveniently located just next to Novena MRT station. Staff are very friendly. Bed and Pillow is nice, very comfortable. Breakfast is great.

Reviewed April 09, 2018

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8.0
Excellent
Mun from Malaysia
Business traveler
Guest room, 2 Twin/Single Bed(s)
Stayed 1 night in September 2018

Hotel for Health tourism”

Located at Novena square. Not in the central or tourist spot. 2 MRT station to Orchard.Looks like more for health tourism

Reviewed May 14, 2019

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Dear Mun, Thank you for taking the time to write this review. We hope you enjoyed your stay with us. Our hotel is located strategically above Novena MRT station near middle of Singapore, making it convenient to access the City Centre, Orchard Road (away from the hustle and bustle) and other parts of Singapore include Changi International Airport. Also, We're located close to the two shopping malls, giving guests endless options to dine and explore. Our rooftop bar - Urbana and pool boast panoramic views of the city, especially at night so be sure not to give it a miss. Our restaurant, Sky22 where serving our buffet breakfast, semi buffet lunch and dinner also gives diners a bird's eye view of the city day and night. We hope to host you again. Regards, Venkataraman Gunasellan, Digital Marketing Executive

Responded May 17, 2019
Courtyard by Marriott Singapore Novena
8.0
Excellent
JJ from Singapore
Group
Premier Room, Guest room, 2 Twin/Single Bed(s), Skyline view, High floor
Stayed 1 night in December 2018

Rude staff encountered (?Jenny)”

Hi there, I encountered a very rude and unhelpful operator called Jenny when I made a call to ‭+65 ‭6550 0303‬‬ on 28th Dec 2018 at 2145h. Not only was she rude and unhelpful, she also gave me the wrong hotel number to call and gave me entirely wrong information that frontdesk is closed and frontline staff will not be able to help me even if I managed to call through. I asked her for her name and she told me Jenny; I asked what’s her last name and she said she did not have. Is that possible?? I’m not sure if she’s entirely truthful and this name could be made up. I hope the hotel management looks into this issue and give me a reply. (She’s a female who is having a cold and sniffle during the call) I subsequently found the correct number on the hotel website, called up 6250 0303 and had my queries attended to. Thank you to the helpful frontline staff for giving us the city facing room, which I requested to view fireworks. During checkout we were not given receipt for the stay and payment. Can I know the reason? Thanks.

Reviewed January 06, 2019

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Dear JJ, Thank you for your feedback and we are sorry to hear about your reservation experience. We will also be contacting you directly in regards to your query on the receipt. We are glad to hear that you managed to find our reservation hotline on our website and that you got a room of your choice. All our rooms are located on high floors so you can ensure that you will get a bird's eye view of the city. We hope to host you again! Regards, Venkataraman Gunasellan, Digital Marketing Executive

Responded January 11, 2019
Courtyard by Marriott Singapore Novena
6.4
Good
Maureen from Indonesia
Family with teens
Guest room, 2 Twin/Single Bed(s)
Stayed 4 nights in May 2019

Basin Handwash Clogged Up”

My parents were staying in this hotel and we did feedback on the basin clogged up on their 2nd day of staying. Thinking they had done the necessary, however, the 3rd-5th day they stayed there, the basin still clogged up! Even we feedback on the 3rd day to the front office and feedback to the housekeeper on the 4th day, the basin was never been rectified. The room number was #2320. Was really disappointed for Marriott Hotel to have such a standard in responding and providing solution to customer.

Reviewed May 05, 2019

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Dear Maureen, Thank you for taking the time to write this review and choosing Courtyard by Marriott Singapore Novena as your stay. We are sorry to hear about your experience and rest assured that we will be informing the relevant departments about this issue. Thank you and we hope to host you again. Regards, Venkataraman Gunasellan, Digital Marketing Executive

Responded May 08, 2019
Courtyard by Marriott Singapore Novena
10.0
Exceptional
julian from Australia
Couple
Guest room, 1 King
Stayed 1 night in December 2017

Excellent, brand new and good facilities ”

Very nice stay in the heart of singapore with friendly staff and quality breakfast

Reviewed December 17, 2017

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9.2
Exceptional
Ricardo from Indonesia
Family with young children
Guest room, 1 King
Stayed 2 nights in October 2018

Nice new hotel in Novena”

We stayed for 2 nights here. Hotel is new, clean, and very close to many restaurants, hospitals, malls, churches, etc. Definitely recommended!

Reviewed October 31, 2018

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Dear Ricardo, Thank you choosing Courtyard by Marriott Singapore Novena as your stay and we are glad to hear that you enjoyed your stay. Being close to the Novena train system allows easy access to the city and it's great to hear that you enjoyed it. We are also located minutes away from the famous shopping belt - Orchard Road. We hope to see you again real soon! Regards, Venkataraman Gunasellan, Digital Marketing Executive

Responded November 01, 2018
Courtyard by Marriott Singapore Novena
9.6
Exceptional
Omjai from Thailand
Family with teens
Guest room, 1 King
Stayed 3 nights in October 2019

Exceptional”

Room condition is wonderful as it still be very new. Cleanliness is excellence. They added more bottle water for us too. Shower room and electrical appliance are very modern. Location is very good too. It is not too close to busy area and not too far if you want to go to attraction in the central area.

Reviewed October 14, 2019

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Dear Omjai, Warm greetings and thank you for choosing Courtyard by Marriott Singapore Novena as your choice of accommodation. We are happy to hear that you enjoyed your stay here with our modern facilities and convenient location, just above an MRT station and two stops from Orchard Road. Thank your for the wonderful feedback and we look forward to welcoming you back soon. Best Regards, Andrew Lee Executive Assistant Manager – Rooms

Responded October 16, 2019
Courtyard by Marriott Singapore Novena
8.4
Excellent
Phuong from Vietnam
Business traveler
Guest room, 1 King
Stayed 3 nights in August 2018

Convenient location, new clean hotel, breakfast should have more choices”

Pros: + good location, next to big shopping mall with many choices for food and shopping. + newly built, clean and pleasant Cons: + Breakfast buffet doesn't have too many options + Gym facilities needs to be re-checked, one of the tread mill is kind of breaking down

Reviewed August 21, 2018

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10.0
Exceptional
irene from Singapore
Couple
Guest room, 1 King
Stayed 2 nights in January 2019

Great ”

I love the location, cleanliness and facilities and the rooftop bar! It is super convenient with 3 malls nearby! Plenty of food choices and if you love to chill at night, there are bistros nearby as well.

Reviewed March 17, 2019

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Dear Irene, Thank you for taking the time to write this kind review and choosing Courtyard by Marriott Singapore Novena as your choice of stay. We are located minutes away from Singapore's famous shopping belt - Orchard Road and we are conveniently connected to the Novena MRT train station - making it a breeze to travel around Singapore. Singapore is a foodie's paradise and we are a stone's throw away from Balestier Heritage Trail, replete with rich culture and local fare. Our rooftop bar - Urbana and pool boast panoramic views of the city, especially at night so be sure not to give it a miss. We look forward to welcoming you back very soon. Regards, Venkataraman Gunasellan, Digital Marketing Executive

Responded March 18, 2019
Courtyard by Marriott Singapore Novena
6.0
Hazel from Malaysia
Couple
Guest Room King with Cityscape View
Stayed 1 night in September 2018

Clean, Comfortable”

The location is conveniently located near to Novena MRT and also shopping malls. The bed is comfy and the reception staffs are quite friendly. The view from the room is beautiful too.

Reviewed September 24, 2018

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8.8
Excellent
Norberto from Philippines
Group
Guest room, 2 Twin/Single Bed(s)
Stayed 8 nights in June 2019

Excellent location and staff!”

Excellent location! Quite near Orchard Road and walking distance to malls, hospitals, and food establishments. Very helpful staff, especially the concierge at the hotel entrance!

Reviewed June 23, 2019

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Dear Norberto, Thank you for staying with us at Courtyard by Marriott Singapore Novena! We are happy to hear that you like our location and service provided. We will forward the compliments to our associate at the concierge.We hope to see you again on your next visit to Singapore. Thank you and Best Regards, Alster Wong Marketing Communication Executive

Responded July 01, 2019
Courtyard by Marriott Singapore Novena
9.6
Exceptional
Matt from United States
Solo traveler
Guest room, 1 King
Stayed 4 nights in May 2018

i felt a little sick”

and they were unable to give me any generic medication, so they wrote me a couple get well cards, included a pack of chips and a healthy drink. very thoughtful.

Reviewed May 24, 2018

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10.0
Exceptional
Simon from Australia
Couple
Guest room, 1 King
Stayed 7 nights in February 2019

5 star comfort”

It was the nicest hotel to stay in. 5 star!! The bed was amazing

Reviewed February 22, 2019

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Dear Simon, Thank you for taking the time to write this 5-star review and choosing Courtyard by Marriott Singapore Novena as your stay. We are happy to hear that you enjoyed the room, especially the bed. Our hotel is located strategically above Novena MRT station near middle of Singapore, making it convenient to access the City Centre, Orchard Road and other parts of Singapore include Changi International Airport. Also, We're located close to the two shopping malls, giving guests endless options to dine and explore. Thank you once again for the great feedback and we look forward to welcoming you back very soon. Regards, Venkataraman Gunasellan, Digital Marketing Executive

Responded February 28, 2019
Courtyard by Marriott Singapore Novena
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