Courtyard Hotel
Courtyard Hotel
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7.6
Very good

"Staff are very friendly and helpful."

Ahmad S.

|

November 15, 2017

Courtyard Queen No Window Courtyard Hotel
Courtyard Queen No Window
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Lobby Courtyard Hotel
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 Courtyard Hotel
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Very good
Location
7.5
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What guests are saying:
The breakfast not recommended.
Dk from Brunei Darussalam
Group
Pros-easy to find the mall and its a good facilities Cons-hope about the parking maybe very hard to pay specially for the business person who should had meeting at the some area so their had pay the parking mostly
erzuana from Malaysia
Family with teens
good serv n clean.....
MEGAWATI from Malaysia
Family with teens
During my stay -Room not soundproof. Noisy with pet ( kitten ) , rat around -Room door hard to open and some door broken -Parking at hotel lot myr15 per day. -Electric kettle need to pay myr6 ( not available in the room )
FAZLYN from Malaysia
Business traveler
Receptionist was soft spoken and the staff quite friendly and helpful :)
Cecelia from Malaysia
Couple
hotel is attached to 1 Borneo Hyper mall, very convenience and easy access to the mall anytime your want. Staff is friendly, but having some issue with air-conditioning during our stay. it is very warm that we barely feel the air-cond.
Caroline from Malaysia
Couple
Affordable, clean and comfortable
Marina from Malaysia
Solo traveler
Staffs were exceptionally friendly and quick. Room was cozy. Bathroom was sparkling clean.
BALA from Malaysia
Couple
Easy check in and check out. Friendly staff and good location.
SITI from Malaysia
Family with young children
Overall this hotel was great but be cautious about parking where this hotel will charge RM15 each entry which u must pay everytime you park . Thats all and the rooms and bathroom was great
Dharishini from Malaysia
Group
Good
From 3130 reviewsSee what guests said
6.9
/
10
Value for money7.0
Distance to city center7 km
Location rating7.5
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport13.3 km
  • Air conditioning

  • Daily housekeeping

  • Shops

  • Laundry service

Select your room
This property is in high demand!Last booked 2 hours ago | 13 travelers are looking at this property right now
Deluxe Executive
Deluxe Executive
...
  • Room size: 15 m²/161 ft²
  • Mountain view
  • 1 king bed
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Deluxe
Deluxe
...
  • Room size: 17.5 m²/188 ft²
  • Mountain view
  • 1 king bed
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Premier King
Premier King
...
  • Room size: 18 m²/194 ft²
  • Mountain view
  • 1 king bed or 2 single beds
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Deluxe Triple Room
Deluxe Triple Room
...
  • Room size: 16 m²/172 ft²
  • City view
  • 1 single bed or 1 queen bed
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Courtyard Queen No Window
Courtyard Queen No Window
...
  • Room size: 11 m²/118 ft²
  • No Windows view
  • 1 queen bed
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Premiere Twin
Premiere Twin
...
  • Room size: 18 m²/194 ft²
  • City view
  • 2 single beds
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Superior Twin
Superior Twin
...
  • Room size: 12 m²/129 ft²
  • Mountain view
  • 2 single beds
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Superior Queen
Superior Queen
...
  • Room size: 12 m²/129 ft²
  • Mountain view
  • 1 queen bed
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Courtyard Twin
Courtyard Twin
...
  • Room size: 11 m²/118 ft²
  • No Windows view
  • 2 single beds
Enter dates to see prices
Superior King
Superior King
...
  • Room size: 12 m²/129 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Have a question for Courtyard Hotel?

What people love about the property

  • 8.0
    Very good

    "Very good location for family location for shopping."

    Shahrudin

    |

    August 16, 2017

  • 6.8
    Good

    "Pleasant stay."

    Jennifer

    |

    October 14, 2016

  • 10.0
    Exceptional

    "Good service and the room very nice"

    Dayang A.

    |

    September 16, 2017

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More about Courtyard Hotel

More about Courtyard Hotel

6.4
Good

"Staff were nice."

Swee T.

|

March 18, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

8.4
Excellent

"Friendly staff and close to everything"

BALBINO

|

April 5, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (3130)Booking.com Reviews (507)
Cleanliness6.9
Facilities6.0
Location7.5
Room comfort and quality6.9
Service6.8
Value for money7.0
Provided by verified guests of Agoda
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All guests (3130)
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Show reviews that mention 

Showing 2228 verified guest comments
12345
8.8
Excellent
Marherna from Brunei Darussalam
Family with young children
Courtyard Queen No Window
Stayed 3 nights in December 2018
Okay”
Has to pay extra for parking, luckily able to get a season parking slot for RM10 per day, with unlimited access. The bed was queen size. The room was not sound proof. Besides the cons, I love the view when we ate our breakfast.... The foods were good too... There is no ice box, so for mummy who breastpump, it was quite frustrating... No problem with ironing! They provide iron and iron board in the room, so its cool...
Reviewed January 04, 2019
Dear Marherna, Thank you for your review and for choosing our hotel. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future. Regards, Ms Sonia.N – Assistant Room Division Manager
Responded January 04, 2019
Courtyard Hotel
7.6
Very good
rebecca from Malaysia
Couple
Courtyard Queen No Window
Stayed 2 nights in January 2019
COzy place to stay”
i stayed here for 3 days.Im gonna start with the pros first : 1)the room was very clean;i gave a 9/10 score 2)the front desk was really helpful helpful;theres one time im having trouble w the deposit box n the alarm ddnt stop ringing,i called the operator,n within 5 mins,they sent help, and the dest front staff was very2 POLITE ;during our checkout,she kept on saying sorry coz she had to entertaint us a bit late as she was the only one at the counter for the moment,im sorry i cant state ur name here bcoz the staff(lady) over the counter ddnt wear any nametags,so i recommended for the hotel to provide proper nametags for the staff so that we can recognise their name 3) the view from the breakfast hall was stunning👉🏻heavenly beautiful 4)this hotel is close to 24H convenience store (7E) n 24H souvenir shop(i highly recommend to buy 6 in 1 metal nail clippers here as it just cost RM18 compared to other store which sell it RM20-25) 5)very easy to get GRAB here,cost about Rm11-12 to main town CONS: 1)they got variety of course for breakfast but i gve 5/10 for the taste 2)the hotels only provide water heater n coffe set w additional charge of RM12,i think every room deserve a water heater for a hotel with rates of Rm 169 per night,n for recommendation i think this hotel shold provide hair dryer too 3)on our 2nd day of staying,the room-keeper provide us w a TORN towel(about 5cm),is was very upsetting 4)its very unpleasant to travel when driving own car as this hotel charge for parking at the hotel front for rm5 per entry,many hotel i go before,they reserved parking for every customers for FREE;due to the limited parking space,we have to park our car at the back of 1Borneo Mall,it was quite far away😪 im giving this review hoping that there will be improvement n changes,im just being honest as a guest.Im sorry if any of my words somehow giving the readers an uneasy feeling.
Reviewed January 10, 2019
Dear Rebecca, Thank you for your review and for choosing our hotel. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future. Regards, Ms Sonia.N – Assistant Room Division Manager
Responded January 11, 2019
Courtyard Hotel
9.6
Exceptional
noratiqah
Group
Courtyard Twin
Stayed 1 night in December 2018
nice breakfast !”
clean and comfortable room. very good place for shopping with children and family while imago mall just near beside the hotel,and can go to the mall through lift inside the hotel. but our room got no window.
Reviewed December 27, 2018
Dear Noratiqah, It was a pleasure to have you as a guest at Courtyard Hotel 1Borneo, Kota Kinabalu. We appreciate your positive comments during your recent stay and we would be delighted to welcome you back soon. Regards, Ms Sonia.N
Responded December 27, 2018
Courtyard Hotel
8.4
Excellent
Fatah from Malaysia
Family with young children
Deluxe Triple Room
Stayed 1 night in December 2018
Excellent”
The only problem i have is the air condition took too long to make the room cold.. Other than that im quite satisfy with the room.. The staff here are quite okay but please be more friendly especially the receptionist.. Please greet us with smile and say hello or welcome.. Maybe the staff are tired but smiling will do.. Other than that.. Everything just fine..
Reviewed December 25, 2018
Dear Guest, Thank you for staying with us recently and we are grateful that valued guest like yourself have taken precious time to provide feedback. We have taken note of your comments and would do our utmost to provide better quality services to meet guest’s expectations. We sincerely hope to welcome you back to Courtyard Hotel 1Borneo ,Kota Kinabalu soon. Regards, Ms Sonia.N
Responded December 27, 2018
Courtyard Hotel
9.6
Exceptional
Firdaus from Brunei Darussalam
Business traveler
Courtyard Queen No Window
Stayed 3 nights in December 2018
Bang for Buck”
Always my preferred choice whenever i am going to Sabah.
Reviewed January 14, 2019
9.6
Exceptional
Firdaus from Brunei Darussalam
Business traveler
Courtyard Queen No Window
Stayed 2 nights in June 2018
Bang for Bucks”
I have been frequently staying here for the past few months and i would recommend it to anyone. Good location. Good Price. Friendly Staff. Safe and Secure.
Reviewed January 14, 2019
5.2
juliani from Brunei Darussalam
Family with young children
Balinese Room without View
Stayed 1 night in December 2018
Above average”
It is unconvenience place to stay... the room is not as in the picture... the breakfast is unpleasing...tv picture shows not clear..sorry to say, aircond is hot..and no wifi available in room as stated in the offer.
Reviewed December 29, 2018
Dear Juliani, We understand your frustration and sincerely apologize for any inconvenience we have caused you. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future. Regards, Ms Sonia.N – Assistant Room Division Manager
Responded January 04, 2019
Courtyard Hotel
7.2
Very good
Ebby
Solo traveler
Courtyard Queen No Window
Stayed 1 night in December 2018
Very good”
The Room which i stayed is really dark. There’s not enough lighting. It’s hard for me to read newspaper/books . Should consider to put coffee making facilities even to your “basic” room. Even Tune Hotel has coffee making facilities and is rated less expensive than Courtyard. Basic Breakfast very basic . To have that kind of “breakfast “ for those who stayed in the Suite Room/Expensive room, not worth it . Currently they are on upgrade work. Hopefully they will upgrade everything including breakfast buffet . Overall it is a 3 star experience for me.
Reviewed December 23, 2018
Dear Ebby, We understand your frustration and sincerely apologize for any inconvenience we have caused you. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future. Regards, Ms Sonia.N
Responded December 27, 2018
Courtyard Hotel
9.2
Exceptional
zalina from Malaysia
Family with young children
Courtyard Queen No Window
Stayed 2 nights in December 2018
Convenient nearby mall and friendly staff”
TV channel need improvement. Bad TV aerial coverage
Reviewed January 02, 2019
Dear Zalina, Thank you for taking the time to review your stay with us. Updated, we are on the process of upgrading TV channel at all rooms. Looking forward to seeing you again soon. Regards, Ms Sonia.N – Assistant Room Division Manager
Responded January 04, 2019
Courtyard Hotel
9.6
Exceptional
erzuana from Malaysia
Family with teens
Courtyard Queen No Window
Stayed 3 nights in October 2018
Its a good hotel and staff very friendly and proactive...”
Pros-easy to find the mall and its a good facilities Cons-hope about the parking maybe very hard to pay specially for the business person who should had meeting at the some area so their had pay the parking mostly
Reviewed October 14, 2018
Dear Erzuana, We are delighted that you have enjoyed your recent stay with us. Your kind comments are much appreciated. It would be a pleasure for us to welcome you back to our 'home-away-from-home comfort'. Regards, Ms Sonia.N
Responded November 26, 2018
Courtyard Hotel
9.2
Exceptional
FAZLYN from Malaysia
Business traveler
Courtyard Queen No Window
Stayed 2 nights in August 2018
Good choice”
During my stay -Room not soundproof. Noisy with pet ( kitten ) , rat around -Room door hard to open and some door broken -Parking at hotel lot myr15 per day. -Electric kettle need to pay myr6 ( not available in the room )
Reviewed September 03, 2018
Dear Fazlyn, Thank you for taking the time to review your stay with us.Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future. Regards, Ms Sonia.N
Responded December 02, 2018
Courtyard Hotel
8.4
Excellent
Caroline from Malaysia
Couple
Courtyard Queen No Window
Stayed 1 night in May 2018
nice hotel with strategic location ”
hotel is attached to 1 Borneo Hyper mall, very convenience and easy access to the mall anytime your want. Staff is friendly, but having some issue with air-conditioning during our stay. it is very warm that we barely feel the air-cond.
Reviewed August 01, 2018
Dear Caroline, Thank you for taking time to review your stay with us.Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future. Regards, Ms Sonia.N
Responded December 02, 2018
Courtyard Hotel
4.0
MUHAMMAD from Singapore
Family with teens
Courtyard Queen No Window
Stayed 2 nights in December 2018
Not recommend”
no Internet in room, found hairs in bath room during check in.. TV channels all not clear. During our check in at 8pm, receptionist insist of collecting of full day parking fee (USD3+) which free parking starts on 10pm~8am.
Reviewed January 05, 2019
Dear Muhammad, We understand your frustration and sincerely apologize for any inconvenience we have caused you. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future. Regards, Ms Sonia.N – Assistant Room Division Manager
Responded January 07, 2019
Courtyard Hotel
6.4
Good
Aiman from Malaysia
Solo traveler
Courtyard Queen No Window
Stayed 1 night in January 2019
Good”
Carpark not provided..you need to pay per entry, carpark limited
Reviewed January 09, 2019
Dear Aiman, Thank you for taking time to review your stay with us. For parking we do provide parking space with affordable charges that are Parking at hotel Entrance: RM 15.00/Per Entry & Parking at 3rd Floor: RM 10.00/ Per day. Regards, Ms Sonia.N – Assistant Room Division Manager
Responded January 11, 2019
Courtyard Hotel
5.6
JOHARI from Malaysia
Family with young children
Courtyard Queen No Window
Stayed 1 night in December 2018
Hard to get parking lot”
There are parking lot for hotel but u need to pay add rm15 for it.. no kettle at the room and u neet to add rm6 to get it..
Reviewed January 05, 2019
10.0
Exceptional
Datu from Malaysia
Solo traveler
Courtyard Queen No Window
Stayed 1 night in December 2018
best”
good
Reviewed December 24, 2018
Dear Datu, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Regards, Ms Sonia.N
Responded December 27, 2018
Courtyard Hotel
10.0
Exceptional
Datu from Malaysia
Solo traveler
Courtyard Queen No Window
Stayed 1 night in December 2018
good”
gooood
Reviewed December 24, 2018
Dear Datu, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Regards, Ms Sonia.N
Responded December 27, 2018
Courtyard Hotel
10.0
Exceptional
Datu from Malaysia
Solo traveler
Courtyard Queen No Window
Stayed 1 night in December 2018
good and the best hotel3 star”
clien and harmony
Reviewed December 24, 2018
Dear Datu, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon. Regards, Ms Sonia.N
Responded December 27, 2018
Courtyard Hotel
9.2
Exceptional
Petroy from Malaysia
Family with young children
Deluxe Triple Room
Stayed 1 night in December 2018
The staffs were so kind in assisting with our every need. ”
Pro: - Staffs are very kind. - Breakfast is good. - Great location. - Great value for our money. Cons: - The room decor & furnishings can do with some updating.
Reviewed December 23, 2018
Dear Petroy, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay & updated Courtyard Hotel still under renovation process by phase.Looking forward to seeing you again soon. Regards, Ms Sonia.N
Responded December 27, 2018
Courtyard Hotel
3.2
Alvin from Malaysia
Business traveler
Courtyard Queen No Window
Stayed 1 night in December 2018
Disappointed ”
Firstly, your staff during check in was one of the worst reception I had encounter. Didn't have the urge to greet or smile at me. Basically gave back my IC in a harsh way. Do not even say thank you after I check in or say enjoy my stay.. PLEASE EDUCATE YOUR RECEPTION TEAM before they start serve people.. Secondly, your hallway is so creepy to walk to and your bathroom has no lock which is uncomfortable for sharing. Your TV channels are limited not as u stated at the paper on the wall and the TV line is so bad i could not even see the show. Lastly, during check out, your reception also didn't bother to greet or say thanks for staying with us. This would be my first and last staying in this hotel. Hope this hotel can improve for future guests. Thank you.
Reviewed December 10, 2018
Dear Alvin, Thank you for taking time to review your stay with us. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future. Regards, Ms Sonia.N
Responded December 10, 2018
Courtyard Hotel
12345
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  • Very good location
  • Kota Kinabalu City Mosque