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Crimson Resort and Spa
Crimson Resort and Spa
Crimson Resort and Spa
Crimson Resort and Spa
Crimson Resort and Spa
Crimson Resort and Spa
Crimson Resort and Spa

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8.5

Excellent

5,593 reviews

5,593 reviews

Housekeeping64
Food & Dining50
Breakfast39
See map

7.7

Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
Temple of Leah 10.6 km
Fort San Pedro 11.9 km
Casa Gorordo Museum 12.0 km
Yap Sandiego Ancestral House 12.1 km
Ayala Center 12.2 km
Basilica De Sto. Nino 12.2 km
Magellan's Cross 12.3 km
Colon Street 12.6 km
Taoist Temple 14.4 km
Tops Lookout 17.7 km
Nearby landmarks
Tambuli Seaside Living 1.1 km
Dentist 1.3 km
Shopwise 1.3 km
Costabella 1.3 km
Seven Eleven 1.3 km
Shangrila Mactan Shuttle Parking 1.5 km
Shangrila's Mactan Ocean Wing 1.5 km
Mactan Shrine 1.6 km
Sutukil Seafood Market 1.6 km
Movenpick Resort 1.9 km
2020

Crimson Resort and Spa

Seascapes Resort Town, Mactan Island, Cebu, Philippines, 6015 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Mactan Island part of Cebu, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Basilica De Sto. Nino. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Safety Seal

The Safety Seal is issued by the Department of Tourism to affirm that this accommodation establishment is compliant with the minimum public health standards set by the government and uses a contact tracing application.

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Airport transfer

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Fitness center

Front desk [24-hour]

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Cebu every 2 minutes on Agoda.com
Value for money8.3
Distance to city center10. Km
Location rating7.7
Nearest airportMactan-Cebu International Airport (CEB)
Distance to airport4.0 km

Rooms available at Crimson Resort and Spa

Excellent
Room comfort & quality

8.8

Ocean Front Private Pool Villa
...
  • Room size: 115 m²/1238 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Private Pool Villa
...
  • Room size: 115 m²/1238 ft²
  • Garden view
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Deluxe Garden Room
...
  • Room size: 44 m²/474 ft²
  • Garden view
  • 2 single beds or 1 king bed
Enter dates to see prices
Deluxe Room
...
  • Room size: 36 m²/388 ft²
  • Garden view
  • 2 single beds or 1 king bed
Enter dates to see prices
Beach Casita
...
  • Room size: 115 m²/1238 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Beach Villa
...
  • Room size: 115 m²/1238 ft²
  • 1 king bed
Enter dates to see prices
Other
...
  • Room size: 36 m²/388 ft²
Enter dates to see prices
Twin room - Single use - De Luxe
...
  • Balcony/terrace
Enter dates to see prices
Twin/Double room - Budget
...
  • Balcony/terrace
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Deluxe Single
...
  • Balcony/terrace
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Crimson Resort and Spa?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Crimson Resort and Spa?

Crimson Resort and Spa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 780 PHP. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. A stay at Crimson Resort and Spa also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Crimson Resort and Spa has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the resort. If you're looking for an easy way to get around Cebu with private transportation, the resort can arrange car rental for you.

Is breakfast offered at Crimson Resort and Spa?

Start your mornings right, with the continental and buffet breakfast options offered at Crimson Resort and Spa. Adults can enjoy breakfast offered with an additional charge of 1257 PHP if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at Crimson Resort and Spa?

Crimson Resort and Spa features 3 on-site restaurants for your dining convenience. You can pick and choose from a wide array of cuisines including international and asian. Dishes are served in a la carte and buffet during opening hours. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

Can special events be hosted at Crimson Resort and Spa?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings can be hosted at Crimson Resort and Spa. Small or intimate events like honeymoons can also be accomodated.

Can business events be hosted at Crimson Resort and Spa?

On-site venues and convenient event services make Crimson Resort and Spa an ideal choice for hosting events such as conferences and meetings. The 3 venues can accommodate up to 136 people.

What is the smoking policy at Crimson Resort and Spa?

Crimson Resort and Spa does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest airport to Crimson Resort and Spa?

The closest airport is Mactan-Cebu International Airport, 4.0 km away from Crimson Resort and Spa.

What restaurants are nearby Crimson Resort and Spa?

Crimson Resort and Spa is located in Mactan Island, famous for good restaurants such as Lantaw Native Restaurant, Scape Skydeck and Azure Beach Club.

What popular shopping places are close to Crimson Resort and Spa?

Crimson Resort and Spa is located in Mactan Island area which features shopping places such as Mactan Marina Mall and Gaisano Island Mall Mactan.

What are popular attractions near Crimson Resort and Spa?

Crimson Resort and Spa is located in Mactan Island area, which is famous for attractions such as Tambuli Seaside Living, Costabella and Mactan Shrine.

What popular beaches are close to Crimson Resort and Spa?

Crimson Resort and Spa is located in the Mactan Island area, which includes Suba-Basbas Public Beach.

What popular natural sightseeing spots are close to Crimson Resort and Spa?

Crimson Resort and Spa is located in the Mactan Island area, which is famous for natural sightseeing destinations such as Pawod Underwater Cave and Airmen's Village.

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Explore the neighborhood

What people love about Crimson Resort and Spa

  • 10

    Exceptional
    Staff 

    "Strategy location, friendly staff, perfect facilities with nice private beach for a relaxing stay."

    Foong

    |

    September 24, 2022

  • 9.6

    Exceptional

    "We love this place and we will definitely come back."

    Alwyn

    |

    July 14, 2022

  • 9.2

    Exceptional
    Cleanliness

    "Pool area is beautiful and very clean and well maintained."

    Divinagracia

    |

    July 11, 2022

Property ranking|Compared to 2,027 Cebu properties
See all rankings
Room comfort score
8.8/10
Room size
78 sqm.
Cleanliness score
9/10
Service score
9/10
Better than
99
%
of Cebu properties
Bigger than
99
%
of Cebu properties
Better than
95
%
of Cebu properties
Better than
94
%
of Cebu properties
Overall rating:

8.5

Excellent
5,593 reviews
Cleanliness
9.0
Facilities
8.7
Location
7.7
Read all reviews >
What travelers say they love:
I like the clean and large toilet in the room.
SANGWOO from Philippines
Couple
More about Crimson Resort and Spa

More about Crimson Resort and Spa

Crimson Resort and Spa

Getting in and around Cebu is a breeze when staying at Crimson Resort and Spa, located right in the heart of the city. Get ready for an adventure with a stay at Crimson Resort and Spa.
Crimson Resort and Spa provides the best in services and amenities to help make guests feel comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the resort can arrange it before your check-in date. Exploring Cebu is made even more convenient with the car hire and shuttle services available at the resort.
If you plan to arrive by car, you'll appreciate the resort's free parking, right on-site. The resort provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the resort will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the resort to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at Crimson Resort and Spa is furnished and equipped with handy amenities. Some rooms at Crimson Resort and Spa are equipped with air conditioning for your convenience. Some rooms at Crimson Resort and Spa include special design features like a balcony or terrace. In-room entertainment such as daily newspaper, television, in-room video streaming and cable TV is provided for guests in some selected rooms.
The resort also offers a refrigerator, a coffee or tea maker, bottled water, instant coffee and instant tea in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms. For sophisticated relaxation, be sure to visit the executive lounge.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Crimson Resort and Spa. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the resort. Guests with dietary restrictions will appreciate a selection of cuisine types at Crimson Resort and Spa including halal options.
A night in at the resort's karaoke rooms and bar can be as fun as a night out with your travel companions. Guests who prefer to make their own meals will love the in-house BBQ facilities available here.
Enjoy the countless activities offered at Crimson Resort and Spa. Don't forget to explore the resort's easily accessible beach. Finish your vacation days right by dropping in at the massage, hot tub, salon, steam room, spa and sauna. Start your vacation off right with a dip in the pool.
Skip the dress code and opt for a casual cocktail or beer at the resort's poolside bar. Fitness lovers who want to keep up their routine on vacation can drop in at the resort's fitness facility. Get wet in the best way on sunny days by joining water-world activities like snorkeling, non-motorized water sports, motorized water sports and diving. If you like water sports, you'll appreciate the convenience of watersports equipment rentals, boats and canoes provided by Crimson Resort and Spa.
Have some easy fun without traveling far, while playing dart board at Crimson Resort and Spa. Have fun with your friends or family, or even meet new people at the games room. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


Around the property

One doesn't need to look far as the resort enjoys close proximity to sightseeing options and local attractions. There are lots of things you and your travel group can do near Crimson Resort and Spa, starting with visits to Ayala Center just 12.1 km away.


Reasons to stay here

Guests who stayed here rated the facilities above 96% of other accommodations in the city.
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 98% of the city's accommodation.
It's hard to beat the room comfort here, which is rated higher than 99% of other accommodations in Cebu.

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Amenities and facilities
Excellent
Facilities

8.7

Most talked about facilities

Swimming Pool

194 mentions

Food & Dining

121 mentions

Beach

110 mentions

Breakfast

73 mentions

Languages spoken

  • English
  • Filipino
  • Korean

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Boating
  • Canoeing
  • Dart board
  • Diving
  • Fitness center
  • Game room
  • Garden
  • Hot tub
  • Karaoke
  • Massage
  • Private beach
  • Sauna
  • Snorkeling
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Watersport equipment rentals
  • Water sports (motorized)
  • Water sports (non-motorized)

Cleanliness and safety

  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Infirmary
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Playground
  • Swimming pool [kids]

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Balcony/terrace
  • Bathrobes
  • Bathtub
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • DVD/CD player
  • Fan
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Microwave
  • Non-smoking
  • Private bathroom
  • Satellite/cable channels
  • Separate shower/bathtub
  • Shower
  • Slippers
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Vegetarian
Location
Seascapes Resort Town, Mactan Island, Cebu, Philippines, 6015
Very good
Location

7.7

Airports

  • Mactan-Cebu International Airport (CEB)
    4.0 km 25 min drive
  • Bohol–Panglao International Airport (TAG)
    85.0 km 4.1 hour drive

Public transportation

  • Cebu North Bus Terminal
    10.1 km
  • Cebu South Bus Terminal
    13.3 km

Hospital or clinic

  • Dentist
    1.3 km

Shopping

  • J Centre Mall
    9.8 km

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Temple of Leah
    10.6 km
  • Fort San Pedro
    11.9 km
  • Casa Gorordo Museum
    12.0 km
  • Yap Sandiego Ancestral House
    12.1 km
  • Ayala Center
    12.2 km
  • Basilica De Sto. Nino
    12.2 km
  • Magellan's Cross
    12.3 km
  • Colon Street
    12.6 km
  • Taoist Temple
    14.4 km
  • Tops Lookout
    17.7 km

Nearby landmarks

  • Tambuli Seaside Living
    1.1 km
  • Dentist
    1.3 km
  • Shopwise
    1.3 km
  • Costabella
    1.3 km
  • Seven Eleven
    1.3 km
  • Shangrila Mactan Shuttle Parking
    1.5 km
  • Shangrila's Mactan Ocean Wing
    1.5 km
  • Mactan Shrine
    1.6 km
  • Sutukil Seafood Market
    1.6 km
  • Movenpick Resort
    1.9 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The property requires a refundable security deposit upon check-in.
  • All special requests for bed type are subject to availability upon arrival.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00

Getting around

  • Airport transfer fee780 PHP
  • Distance from city center10. Km
  • Travel time to airport (minutes)20

Extras

  • Breakfast charge (unless included in room price)1257 PHP
  • Daily Internet/Wi-Fi fee0 USD

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges2
  • Number of floors2
  • Number of restaurants3
  • Number of rooms 290
  • Room voltage220
  • Year property opened2010
  • Most recent renovation2010

Reviews of Crimson Resort and Spa from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness9.0
Facilities8.7
Location7.7
Room comfort and quality8.8
Service9.0
Value for money8.3
High score for Cebu
Rating
9+ Exceptional (1,526)
8-9 Excellent (953)
7-8 Very Good (727)
6-7 Good (301)
<6 Below Expectation (319)
Time of the year
Mar - May (931)
Jun - Aug (909)
Sep - Nov (972)
Dec - Feb (1,014)
All guests (5,507)
All room types
All languages

Show reviews that mention 

Showing 3,826 verified guest comments
12345
10.0
Exceptional
Maureen from Philippines
Family with young children
Deluxe Room
Stayed 1 night in January 2021

Crimson Mactan - 1st Adventure in 2021”

It has been a while since we last went to stay at Crimson as a family. It so happened that we were looking for a place that is highly rated, yet not too crowded. Since we were sure that other places in Mactan would be surely crowded, we opted to follow our gut and went with Crimson. Ultimately, since we had prior experience staying at this resort, we were sure of a few things, great food, lovely staff and hotel room set-up that will enable us to be away from the crowds. Booking was seamless using Agoda. Price we got was the lowest we ever had to pay for compared to years back. We managed to check-in a little bit over 12noon which meant that we could use facilities earlier as well. When we went to Crimzone to swim, there was 1 just one other family, so we had the place to ourselves. Then, when we asked to book for playtime in Crimzone, we also luckily got a slot. When we went to play, there were only less than 5 other playing, so we felt that their appointment system for the use of the facilities worked well. We woke up to a morning with a light drizzle and were among the earliest to line up for Saffron. We were seated promptly and we most appreciate the measures in place, that is, to have hotel F&B staff serve food on plates. Guests were required to be wearing masks when getting food. Also, the options were definitely sufficient for a filling morning meal. We love the fact that there should be less food waste because of the safety measures in place for the serving of the food. Then, we enjoyed playing in the beach area. We appreciated how everything looked clean and in order within the facility. We had the fastest check-out ever as we were no longer asked to come by the front desk. We just had to give out our room number then they confirmed that we were all good and proceeded to send the golf cart to pick us up. Overall, our daughter had such a lovely time that she was in tears when we told her that we had to go. When we finally got home, our daughter kept telling u

Reviewed January 05, 2021

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Dear Maureen, Thank you for taking the time to send us a review of your most recent stay. It is through feedback from our valued guests that we continuously get to improve our facilities and our services as well. We are glad to know that you had a good over all stay experience with us. It is what we truly take pride on, it is ensuring that our guests fell and experience our warm and genuine service from the heart. We will also definitely be sharing your comments to our team, as this will serve as our motivation to always do better. Again we thank you for your review and we look forward to welcoming you again soon. Best Regards, Nikko Ravancho Guest Services Manager

Responded February 19, 2021
Crimson Resort and Spa
10.0
Exceptional
Robert from Philippines
Couple
Deluxe Room
Stayed 2 nights in July 2021

Perfect Mid-week Getaway”

My wife and I went here during the week for a 2-night birthday getaway. Upon arrival, we were met by friendly staff to help with our luggage and direct us to the check-in counter. During check-in we were happily informed that our room has been upgraded. The room was very spacious and included an extremely cozy king-sized bed with large pillows. There was a large flat-screen TV with plenty of recently released movies to watch. There was a large master bathroom with a separate bathtub duel head (w/Rain Shower Head) shower stall. The closet had bathrobes and brand new slippers. I was quite impressed when a small birthday cake was delivered to our room on the first night. What a nice surprise that was! They must have known from a prior survey I filled out a couple of days earlier. During our stay, the power went out a couple of times but was almost immediately restored within less than a minute each time. There was only 1 restaurant open during our stay (probably due to a lower than usual occupancy from the pandemic). The servers were very friendly, alert, and attentive. The food we ordered was just about average though - not quite as good as we expected from a 5-star hotel. The breakfast buffet was pretty good but not a full buffet. There was instead a small menu of dishes to choose from and the buffet section was limited to fruit, salad, cereal, bread, rolls, and such. The swimming pool was perfect! The water temp was just right. The pool is both long and wide -- plenty of space for lap swimming on both sides! There are usually staff members nearby that you can order a drink or dessert from -- directly from the poolside. The lounge chairs all have a large shade to keep you from getting burned as you relax at the poolside (enjoying your dessert). Overall the whole experience was great. I would definitely return again without hesitation. Maybe next time we'll do some jet skiing.

Reviewed July 12, 2021

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Dear Robert, Thank you for taking the time to send us a review of your most recent stay. We value all your comments and feedback as this is our way of improving not only our facilities but our services as well. We are glad to know that you had a great stay with us. We truly take pride in being able to provide our guests with warm and genuine service from the heart. Our valued guests have truly grown fond of our facilities and our services. We are a place where in everyone has his own space and everyone from young to old can enjoy and relax. We again would like to thank you for your kind words. These words which serves as our daily motivation to keep pushing for quality and top notch service. We are already excited for your next visit wherein we look forward to exceeding your expectations again. Best Regards, Aida Casinillo- Cababahay Front Desk Manager

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Crimson Resort and Spa
10.0
Exceptional
Ulybert from Philippines
Solo traveler
Deluxe Room
Stayed 2 nights in August 2020

Long New Normal Weekend ”

I don’t know where to begin with my review since everything is excellent at this resort. Upon arrival, the check-in is hassle-free despite not paperless. No queue, and it was completed under 10 minutes. The room is spacious, sanitized, and clean. Not many people are crowding or converging, peaceful and quiet, ideal for relaxation. Azure Beach Club serves fantastic food (I ordered the ribeye steak and grilled ribs) and a good selection of drinks. Except for the kitchen staff not wearing the face mask the proper way, I wouldn't have any complaints. The beach is not as refined as what you expect, but it is an excellent beach to dip and enjoy the salty water. The people don't need a review because it also offers relaxation on a lazy afternoon. The staff is as excellent as the place that is always willing to help. Kudos to Darryl of Azure for bringing food and drinks, whether you are at the beach or by the pool!

Reviewed September 02, 2020

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Dear Mr. Ulybert, Thank you for taking the time to send us a great review, it is with reviews and comments such as these that we get to improve not only our facilities but most importantly our service as well. We are delighted to hear your kind words and most especially delighted knowing you had a wonderful stay with us. Amidst everything that is currently going on in the world we are humbled that we can still offer comfort and stress relief to all our guests. We will definitely inform the team about your wonderful review as they would be so happy knowing the impact they made during your stay. Again we thank you for taking the time to send us this review and we look forward to being your hotel of choice in the near future. Best Regards, Nikko Ravancho Guest Services Manager

Responded October 04, 2020
Crimson Resort and Spa
10.0
Exceptional
caesar from Philippines
Family with teens
Deluxe Room
Stayed 2 nights in March 2021

Best staycation”

Ever since the ease of lockdown, we were able to go back to this resort twice. Their warmth hospitality stands out of all the great qualities why we chose this resort. Pool is clean and well maintained. Rooms are very neat and sterilized for use of each staying guest. The infinity pool is opened from 6am fo 9pm while the crimzone pool is opened from 9am to 6pm. Their gym is also opened with safety protocols. The breakfast food is yummy with good choices. Its a served buffet breakfast and waiters are very attentive to the needs of their guests. Most of their guests are locals but still they maintain such outstanding service, hospitality and courtesy from the maintenance staff, reception, housekeeping and restaurant staff. Keep up the good work, Crimson. See you again next time

Reviewed April 01, 2021

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Dear Mr. Caesar, Thank you for taking the time to send us a review of your most recent stay with us. We value every response we receive as it is through comments and feedback such as this that we get to improve not only our facilities but our services as well. We take pride in being a place where warm and genuine service from the heart is consistently delivered. Our team ensures that by our hospitality we are able to provide wonderful and memorable moments for you and your family. We are glad to know that during your stay with us, we were able to provide you with this kind of service. With your comments and feedback we can look at the areas we need to improve on as well as the areas we need to continuously highlight. Again we thank you for taking the time to send us this review and please do let us know of your future plans so that we could arrange a most suitable accommodation for you. Best Regards, Nikko Ravancho Guest Services Manager

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Crimson Resort and Spa
10.0
Exceptional
Winnie from Philippines
Family with young children
Deluxe Room
Stayed 2 nights in March 2020

Wonderful stay”

Probably because of the corona virus scare and there were plenty of rooms. We got early check in and late check out which really maximized our vacation. I chose this resort as I saw they had children facilities and they did not disappoint. I like that the manager Elmar purposely gave me rooms near the Crimzone because he saw upon check in that I had a child. The facilities were well maintained and my daughter kept raving about the playground. She also had so much fun going around the multiple swimming pools. For food we had buffet breakfast at Saffron for 2 days and while I was very happy with the selection, i was a little disappointed that they did the exact same menu for the next day. Rooms were spacious and clean. Service I got to say was really exceptional. Everyone offered a sincere greeting and were so friendly to me and my daughter. small requests done like the small birthday cake delivered to our room was much appreciated. Will definitely go back for another pleasurable stay

Reviewed March 15, 2020

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10.0
Exceptional
Mina from Philippines
Couple
Deluxe Room
Stayed 1 night in April 2021

Perfect, tranquil experience”

My partner and I have been to Crimson in the past but only for the buffet dinner. We instantly fell in love with the place and resolved to book a stay. Over a year later, when the pandemic is quite at bay, we finally booked a room and it was incredible. We enjoyed the pool & beach, as well as the sumptuous dinner. The staff is friendly and ostentatious (in a good way). My favorite part of it all is the bathroom -- which, I believe, is slightly bigger than the room itself. I love the clean & spacious room, the bathtub with the TV, the shower w/ overhead rainfall. They put the COMFORT in "comfort room". Seriously. Highly recommended!

Reviewed January 03, 2022

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Dear Mina, Thank you for taking the time to send us a review of your most recent stay. We value all your comments and feedback as this is our way of improving not only our facilities but our services as well. We are glad to know that you had a great stay with us. We truly take pride in being able to provide our guests with warm and genuine service from the heart. We are already excited for your next visit wherein we look forward to exceeding your expectations again. Best Regards, Aida Casinillo- Cababahay Front Desk Manager

Responded January 08, 2022
Crimson Resort and Spa
10.0
Exceptional
Jeffrey from Philippines
Solo traveler
Deluxe Room
Stayed 1 night in July 2021

Excellent stay”

Just got back from an amazing holiday and stay at crimson resort mactan. The room itself was stunning and clean. The service at the bar made our stay more unforgettable and I would like to commend them for giving us a good service, thank you to john the bar tender, angel and the rest of the team in that restobar. Perfect Stays from start to finish was brilliant. Food was good too. This was our first time using Perfect Stays, but certainly won’t be our last. I’d highly recommend their services and look forward to booking our next stay!

Reviewed July 08, 2021

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Dear Jeffrey, Thank you for sending us a review of your most recent stay. It is through your feedback and comments that we get to improve not only our facilities but our services as well. We are glad to know that you had a great experience staying with us. This is indeed what we take pride on, is ensuring that our guests feel our warm and genuine service from the heart. We will also ensure that John, Angel and the rest of Azure team are informed of your kind words. Truly they embodies the kind of service we continuously aim to provide. Your comments with regards to your stay will also be our daily motivation to ensuring quality of service is always top priority. Again we thank you for taking the time to send us this review and we look forward to welcoming you again soon. Best Regards, Aida Casinillo- Cababahay Front Desk Manager

Responded July 12, 2021
Crimson Resort and Spa
10.0
Exceptional
Marie from Philippines
Couple
Deluxe Room
Stayed 1 night in December 2020

Superb facilities & courteous staff”

Lots of pools, courteous staff & clean room. There’s also capsule coffee machine plus capsules in each room which is great since you can choose the caffeine content you prefer. Had pizza for dinner which was a bit pricey but it was fresh & tasty so it’s worth it. Breakfast was okay. Only thing I wasn’t a fan of was the yellowish color of the water the first minute I turned it on. Loved everything else. Thanks, Crimson!

Reviewed December 20, 2020

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Dear Marie, Thank you for taking the time to send us a review of your most recent stay. It is through feedback from our valued guests that we continuously get to improve our facilities and our services as well. We are glad to know that you had a good over all stay experience with us. It is what we truly take pride on, it is ensuring that our guests fell and experience our warm and genuine service from the heart. We will also definitely be sharing your comments to our team, as this will serve as our motivation to always do better. Again we thank you for your review and we look forward to welcoming you again soon. Best Regards, Nikko Ravancho Guest Services Manager

Responded January 17, 2021
Crimson Resort and Spa
10.0
Exceptional
Christine from Philippines
Family with young children
Deluxe Garden Room
Stayed 1 night in November 2021

One of the best!”

We love Crimson... Specially Crimzone the kids area..free entrance with a big, nice kids pool outside the play area. Their infinity pool is also very nice and huge with kids pool too.. I also like their beach with white sand.. The food there is also great my 2 picky eaters love their dinner and sumptuous breakfast! We enjoyed their food a lot. Its not that expensive buteverything is nice from the room to the facilities nd the staff. The manager even gave us a courtesy cake for my kids because its their birthday… I love Crimson its definitely one of the best if not the best hotel in Mactan ♥️

Reviewed November 12, 2021

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Dear Christine, Thank you for taking the time to send us a review of your most recent stay. We value all your comments and feedback as this is our way of improving not only our facilities but our services as well. We are glad to know that you had a great stay with us. We truly take pride in being able to provide our guests with warm and genuine service from the heart. Our valued guests have truly grown fond of our facilities and our services. We are a place where in everyone has his own space and everyone from young to old can enjoy and relax. We are already excited for your next visit wherein we look forward to exceeding your expectations again. Best Regards, Aida Casinillo- Cababahay Front Desk Manager

Responded December 07, 2021
Crimson Resort and Spa
10.0
Exceptional
CATHERINE from Philippines
Family with young children
Deluxe Room
Stayed 1 night in June 2021

Relaxing weekend with Family”

Hassle free check-in/check-out.....not much of a fuss during check-in and the front desk personnel was friendly and accommodating; check-out was just a walk in the park. The entire stay was relaxing and comfortable. My niece and nephew super enjoyed the pool. The place is clean and staffs were courteous when you met them anywhere in the vicinity. Would love to be back again. :)

Reviewed June 07, 2021

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Dear Catherine, Thank you for taking the time to send us a review of your most recent stay. We are glad to know that you had a great stay with us. We truly take pride in being able to provide our guests with genuine service from the heart. We again would like to thank you for your kind words. These words which serves as our daily motivation to keep pushing for quality and top notch service. We are already excited for your next visit wherein we look forward to exceeding your expectations again. Best Regards, Aida Casinillo- Cababahay Front Desk Manager

Responded July 04, 2021
Crimson Resort and Spa
10.0
Exceptional
Lucy from Australia
Couple
Deluxe Garden Room
Stayed 2 nights in March 2020

Amazing place to stay!! ”

We absolutely loved our stay at the Crimson. From the minute you walk in you are welcomed by friendly staff and blown away by the amazing view out to the infinity pool and the ocean. We booked the Crimson to celebrate our anniversary and in our room on check in we had an amazing display on our bed and a coconut cake which was so delicious. The food at every establishment on site was top notch and the best food we have had in the Philippines. We absolutely loved it here and would highly recommend to anyone!! We will be back 😊😊

Reviewed March 02, 2020

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Dear Ms. Lucy Thank you for taking the time to send us a great review of your recent stay with us. It is through reviews and comments such as this that just warms our hearts and keeps us motivated in doing what we do. We are glad to know that your over all stay with us was a great one. Indeed our resort is meant to provide a space and place for every guest to be able to enjoy and relax. Also what we take pride in the most is our staff's service, our goal is to provide genuine service from the heart and we are delighted that we were able to do so during your stay. From the room setup, the outlets and everything combined we are happy to know that these gave you wonderful memories during your stay. Again we thank you for taking the time to send us a great review and we look forward to welcoming you again soon. Best Regards, Nikko Ravancho Guest Services Manager

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Crimson Resort and Spa
10.0
Exceptional
Robert from Philippines
Group
Deluxe Garden Room
Stayed 1 night in July 2019

Upgraded for Free!!!”

I give this resort the highest possible rating there is, maybe beyond it. It is an 11 out of 10. We were upgraded to a villa from a deluxe garden for FREE!!! My goodness may, the services are EXCEPTIONAL. The Breakfast Buffet is superb. The room is spacious and the pool in the villa is warm, Great to plunge in the evening too. It doesnt have that chlorinated smell. The bed is cozy, even the sofa bed. Shoutout to the Male FO who haggled our way to a Villa. Thank you so much. Worth the money. We'll be coming back soon. 👏🏻👏🏻👏🏻👍🏻👍🏻👍🏻

Reviewed July 17, 2019

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Dear Robert, Thank you for taking the time to send us wonderful feedback. We were overwhelmed by it. We appreciate that you acknowledge our staff's wonderful service. Your comments are valuable to us in our continuous effort to give you friendly and efficient service. Looking forward to seeing you again. Best Regards, Riza

Responded November 25, 2019
Crimson Resort and Spa
10.0
Exceptional
Chetan from Philippines
Family with young children
Deluxe Garden Room
Stayed 2 nights in April 2022

Lovely place to relax ”

we were 4 ( Including 2 kids). We had to book two rooms as they said that they allow max 3 guests in a room . I guess due to pandamic . But rooms were nearby. Kids has a lot of fun having their own room in the resort Food was good. They had Indian food as well so we enjoyed it. Though I felt it was bit pricy The beach was small , but the best part was there were a lot of fishes you can see if you do Snorkeling . Pool and music at the pool side was great. Kids have good play area . Overall we enjoyed our stay.

Reviewed April 17, 2022

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Dear Chetan, Thank you for sending us a review of your most recent stay. It is through your feedback and comments that we get to improve not only our facilities but our services as well. We are glad to know that you had a great experience staying with us. This is indeed what we take pride on, is ensuring that our guests feel our warm and genuine service from the heart. Your comments with regards to your stay will also be our daily motivation to ensuring quality of service is always top priority. Again we thank you for taking the time to send us this review and we look forward to welcoming you back and your kids soon. Best Regards, Aizel Rose Sacno Front Office Manager

Responded May 04, 2022
Crimson Resort and Spa
10.0
Exceptional
Rabia from Philippines
Couple
Deluxe Room
Stayed 1 night in November 2020

4 out of 5”

The place is so nice and clean. staff are very friendly and accomodating. It was for a birthday getaway and they surprised the celebrant with a birthday cake. That was so sweet of them. The only negative is that when we checked in I was told that our breakfast was at enye but when we got to the location we were told that it was at saffron. It was dissapointing.

Reviewed November 28, 2020

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Dear Rabia, Thank you for taking the time to send us this review. We truly value comments and feedback that we get from our valued guests as these continuously allows us to improve on our services. We are happy knowing that you had a good over all stay experience with us. We take pride in being able to provide our guests with warm and genuine service from the heart and we are glad that we were able to do so during your stay. We will also make sure that the team knows and reads about your kind words. This will serve as our daily motivation to keep getting better and to always provide the best service possible. Again we thank you and look forward to welcoming you again soon. Best Regards, Nikko Ravancho Guest Services Manager

Responded January 17, 2021
Crimson Resort and Spa
10.0
Exceptional
Dianne from Philippines
Couple
Deluxe Room
Stayed 1 night in June 2021

What a Memorable Experience!”

Me & my husband decided to celebrate our 3rd year Wedding Anniversary by going overnight in Crimson as we haven’t tried it yet. But after seeing the beautiful place, the wonderful staff, we later decided to extend and book another night because it seems that 1 night ain’t enough. Quality of food & service is superb despite the Pandemic👍🏻👍🏻👍🏻 Even gave us a free Wedding anniv cake ☺️ These small things do count in making our stay as memorable as it should be. We are truly happy and satisfied with our short vacation. Looking forward to coming back the soonest!😄

Reviewed June 08, 2021

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Dear Dianne, Thank you for sending us a review of your most recent stay. It is through your feedback and comments that we get to improve not only our facilities but our services as well. We are glad to know that you had a great experience staying with us. This is indeed what we take pride on, is ensuring that our guests feel our warm and genuine service from the heart. It is our joy to be part of your wedding anniversary and celebrating it with us. We are already excited for your next visit wherein we look forward to exceeding your expectations again. Best Regards, Aida Casinillo- Cababahay Front Desk Manager

Responded July 11, 2021
Crimson Resort and Spa
10.0
Exceptional
Sharks from Philippines
Family with young children
Deluxe Room
Stayed 2 nights in June 2021

Family summer trip”

Family summer vacation with my 2 daughters 12 and 7. Youngest has ASD. We appreciate how people greets her when we go out of the room. The guests and staff let her play and get all excited at the beach and pool. Well, they let all kids just be kids there. Very warm place for family with kids. They may be a little understaffed, but it's all understandable. Reasonable price. My youngest started crying when she felt we're checking out. She ge loved the place so much and will be back again soon. Thank you for having us and being nice to us especially to our youngest daughter.

Reviewed June 21, 2021

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Dear Sharks, Thank you for taking the time to send us a review of your most recent stay. We are glad to know that you and your family had a great stay with us. We truly take pride in being able to provide our guests a true and genuine service from the heart. We again would like to thank you for your kind words. These words which serves as our daily motivation to keep pushing for quality and top notch service. It is our joy to hear such experience as this, that we were able to be part of your memorable stay We are already excited for your next visit wherein we look forward to exceeding your expectations again. Best Regards, Aida Casinillo- Cababahay Front Desk Manager

Responded July 11, 2021
Crimson Resort and Spa
10.0
Exceptional
Carina from Philippines
Couple
Deluxe Garden Room
Stayed 1 night in February 2021

Going the extra mile!”

We had a fantastic experience in Crimson Resort & Spa Mactan Cebu. The health protocols were highly commendable. And shout out to the staff of Saffron Cafe. I just forgot to ask the name. There was this one staff, a male, I asked him if they have available jam and apologetically said they have none. To my surprise, the same staff came to our table and gave me a couple of jam! I was really surprised and happy. Like he really had gone the extra mile for us. And I think it’s not only him but all of their staff were really amazing. Everyone was so polite and kind. Will surely come back.

Reviewed February 21, 2021

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Dear Carina, Thank you for sending us this review of your most recent stay. We value all the comments and feedback we receive as this is our way of being able to improve not only our facilities but services as well. We take pride in being able to provide our guests with warm and genuine service from the heart, most of our valued and returning guests have grown fond of this service and we are glad to know that on this stay you were able to experience it as well. We also would like to thank you for your kind words, our team would be delighted to read that they made a lasting impact on you during your time with us. Again we thank you for your review and we look forward to welcoming us again soon. Best regards, Nikko Ravancho Guest Services Manager

Responded March 09, 2021
Crimson Resort and Spa
10.0
Exceptional
Aileen from Philippines
Family with young children
Deluxe Room
Stayed 1 night in November 2020

We had a wonderful stay at Crimson Resort and Spa Mactan! Everything was amazing! ”

We had a wonderful stay at Crimson! Everything was amazing! The room was clean and spacious, the staff were all hospitable, we enjoyed the pool and the food was delicious!

Reviewed November 23, 2020

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Dear Aileen, Thank you for taking the time to send us this review. We truly value comments and feedback that we get from our valued guests as these continuously allows us to improve on our services. We are happy knowing that you had a good over all stay experience with us. We take pride in being able to provide our guests with warm and genuine service from the heart and we are glad that we were able to do so during your stay. We will also make sure that the team knows and reads about your kind words. This will serve as our daily motivation to keep getting better and to always provide the best service possible. Again we thank you and look forward to welcoming you again soon. Best Regards, Nikko Ravancho Guest Services Manager

Responded January 17, 2021
Crimson Resort and Spa
10.0
Exceptional
Yannick from Philippines
Couple
Deluxe Room
Stayed 2 nights in June 2021

The best in Mactan”

Excellent service - friendliest staff - most comfortable bed and cleanest rooms. Breakfast is great. Their food is outstanding. Crimson never fails to impress! A true get-away gem in Mactan! Will always choose this place over any other when going for a vacay on Mactan Island.

Reviewed June 18, 2021

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Dear Yannick, Thank you for taking the time to send us a review of your most recent stay. We are glad to know that you had a great stay with us. We truly take pride in being able to provide our guests with warm and genuine service from the heart. We again would like to thank you for your kind words. These words which serves as our daily motivation to keep pushing for quality and top notch service. We are already excited for your next visit wherein we look forward to exceeding your expectations again. Best Regards, Aida Casinillo- Cababahay Front Desk Manager

Responded July 11, 2021
Crimson Resort and Spa
9.6
Exceptional
Charmaine from Philippines
Family with young children
Deluxe Room
Stayed 1 night in December 2020

Best staycation during Covid”

After 9 months of staying home and not seeing my parents, this staycation gave us a chance to reconnect physically without having to be online. Strict protocol safety measures were done. Rooms disinfected for 24 hours and spotless. Staff were extremely courteous and helpful especially since I had seniors and a child with me. They gave us a room that wasn't too far from the pool, beach, and restaurants. Lifeguards were super attentive and I've never seen a pool so clean with no leaves in it despite being surrounded by lots of flora. Staff restaurant attendants such as Pat and another Pat behind the cereal and fruits counter went out of his way to find my dad oat meal. Housekeeping was always prompt as well. Couldn't have asked for more. Best of all, they gave me and my daughter a birthday cake during check in. Hope to visit again. You made us feel so welcomed.

Reviewed December 21, 2020

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Dear Charmaine, Thank you for taking the time to send us a review of your most recent stay. It is through feedback from our valued guests that we continuously get to improve our facilities and our services as well. We are glad to know that you had a good over all stay experience with us. It is what we truly take pride on, it is ensuring that our guests fell and experience our warm and genuine service from the heart. We will also definitely be sharing your comments to our team, as this will serve as our motivation to always do better. Again we thank you for your review and we look forward to welcoming you again soon. Best Regards, Nikko Ravancho Guest Services Manager

Responded January 17, 2021
Crimson Resort and Spa
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