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Exterior view, Cross Hotel Kyoto in Kyoto
Standard Twin Room - Non-Smoking - Room plan, Cross Hotel Kyoto in Kyoto
a large building with a clock on the front of it, Cross Hotel Kyoto in Kyoto
a large room with a large metal door, Cross Hotel Kyoto in Kyoto
a woman sitting at a table with a computer, Cross Hotel Kyoto in Kyoto
Interior view, Cross Hotel Kyoto in Kyoto
a bath tub sitting next to a toilet in a bathroom, Cross Hotel Kyoto in Kyoto

Removed from saved list

9.2

Exceptional

3,706 reviews

3,706 reviews

Housekeeping127
Breakfast56
Shops31
See map
See map

9.5

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Suya

20 m

Kiyamachi Street

30 m

Nostalgic Architectural Structure at Sanjodori

30 m

Zuisen-ji Temple

80 m

Meidi-Ya Supermarket

90 m

Popular landmarks
Nishiki Market Shopping District

780 m

Gion

820 m

Nijō Castle

1.9 km

Kiyomizu-dera Temple

2.0 km

Sanjusangendo Temple

2.2 km

Closest landmarks
Iace Travel

110 m

Marble Room Bar

130 m

Kojitsu Sanso Shop

150 m

Junkudo Bookshop

160 m

Kyoto BAL Building

170 m

Cross Hotel Kyoto

71-1, Daikokucho, Nakagyo-ku, Kawaramachi, Kyoto, Japan, 6048031 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Kawaramachi, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Fushimi Inari-taisha Shrine. This 4-star property features restaurant to make your stay more indulgent and memorable.

Highlights

Sparkling clean

Located in heart of Kyoto

Top Value

Check-in [24-hour]

Excellent breakfast

Hygiene Plus

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks

Facilities

Front desk [24-hour]

Free Wi-Fi in all rooms!

Luggage storage

Restaurants

Coffee shop

Bar

Laundry service

Safety deposit boxes

This property is in high demand!

97 travelers have booked today.

Value for money9.1
Location rating9.5
Nearest airportOsaka International Airport (ITM)
Distance to airport39.1 km

Rooms available at Cross Hotel Kyoto

Deluxe Corner Twin Room - Non-Smoking
...
  • Room size: 42 m²/452 ft²
  • River view
  • 2 single beds
Enter dates to see prices
Premium Suite Non-Smoking
...
  • Room size: 76 m²/818 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe King Room Non-Smoking
...
  • Room size: 34 m²/366 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Superior Twin Room with Sofa Bed - Non-Smoking
...
  • Room size: 30 m²/323 ft²
  • Street view
  • 1 sofa bed and 2 single bed...
Enter dates to see prices
Superior Twin Room - Non-Smoking
...
  • Room size: 30 m²/323 ft²
  • Street view
  • 2 single beds
Enter dates to see prices
Superior King Room - Non-Smoking
...
  • Room size: 30 m²/323 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Standard Queen Room - Non-Smoking
...
  • Room size: 27 m²/291 ft²
  • Street view
  • 1 queen bed
Enter dates to see prices
Japanese Style Suite - Non-Smoking
...
  • Room size: 70 m²/753 ft²
  • City view
  • 2 single beds and 3 futons
Enter dates to see prices
Deluxe Twin Room - Non-Smoking
...
  • Room size: 32 m²/344 ft²
  • River view
  • 2 single beds
Enter dates to see prices
Standard King Room Non-Smoking
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Cross Hotel Kyoto?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Cross Hotel Kyoto?

If you're looking for an easy way to get around Kyoto with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Cross Hotel Kyoto?

Wake up to a great buffet breakfast at Cross Hotel Kyoto. Adults can enjoy breakfast offered with an additional charge of 3300 JPY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Cross Hotel Kyoto?

Cross Hotel Kyoto features an on-site restaurant for your dining convenience.

What is the smoking policy at Cross Hotel Kyoto?

Cross Hotel Kyoto does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Cross Hotel Kyoto?

The closest train, metro, or bus station to Cross Hotel Kyoto is Kyoto Shiyakusho-mae Station, 340 m away.

What restaurants are nearby Cross Hotel Kyoto?

Restaurants including Inoda Coffee, Smart Coffee and Inoichi are popular in Cross Hotel Kyoto’s neighborhood which is known as Kawaramachi.

What popular shopping places are close to Cross Hotel Kyoto?

Shopping options in Cross Hotel Kyoto’s Kawaramachi neighborhood include Komachi Jewelry, Kyoto BAL Building and Bento&co.

What are popular attractions near Cross Hotel Kyoto?

Guests at Cross Hotel Kyoto can easily visit Nishiki Market Shopping District, Yasaka Shrine and Pontocho located in the Kawaramachi area.

See map

Explore the neighborhood

What people love about Cross Hotel Kyoto

  • 9.2

    Exceptional
    Cleanliness

    "This place was incredibly beautiful and clean with attention paid to every detail."

    Jill

    |

    January 30, 2023

  • 9.2

    Exceptional
    Cleanliness

    "Room is clean and comfortable."

    Teo

    |

    January 24, 2023

  • 10

    Exceptional
    Spaciousness

    "Loved this place, rooms were spacious and well thought out."

    Shao

    |

    January 13, 2023

Property ranking|Compared to 2,508 Kyoto properties
See all rankings
Location score
9.5/10
Cleanliness score
9.6/10
Value for money score
9.1/10
Couples review score
9.4/10
Better than
98
%
of Kyoto properties
Better than
98
%
of Kyoto properties
Better than
96
%
of Kyoto properties
Better than
96
%
of Kyoto properties
Overall rating:

9.3

Exceptional
3,697 reviews
Cleanliness
9.6
Facilities
9.1
Location
9.5
Read all reviews >
What travelers say they love:
The room is clean and the staff is very nice.
Wing from Hong Kong SAR, China
Solo traveler
More about Cross Hotel Kyoto

More about Cross Hotel Kyoto

Cross Hotel Kyoto

For travelers who want to take in the sights and sounds of Kyoto, Cross Hotel Kyoto is the perfect choice. Its convenient location right in the city center allows you more time to see all that Kyoto has to offer.
At Cross Hotel Kyoto, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Taxi services provided by Cross Hotel Kyoto makes it easy to plan your day trips, sightseeing, and more around Kyoto. Front desk services including concierge service, luggage storage and safety deposit boxes can assist with your needs.
Packing light is possible at Cross Hotel Kyoto thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like daily housekeeping let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at Cross Hotel Kyoto are designed for comfort. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. Some rooms at Cross Hotel Kyoto even come with extra design features such as a separate living room. In-room entertainment amenities are available in some rooms and include television and cable TV.
In some select rooms, you can find a refrigerator, a coffee or tea maker, bottled water, instant coffee and instant tea at your disposal. Cross Hotel Kyoto also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Every day at Cross Hotel Kyoto begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry.


Around the property

Cross Hotel Kyoto is the perfect spot to explore Kyoto's fascinating cultural sights and attractions. Don't forget to stop by Gion located 820 m away, where everyone who visits Kyoto wants to have their photo taken.


Reasons to stay here

Get more than you bargain for here, which scores value for money higher than 95% of the city's accommodation.
Past guests love the cleanliness here, ranking it higher than 97% of the city's accommodation.
Ranking higher than 98% of the city's accommodations options, this is a great choice for location.

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Amenities and facilities

Exceptional
Facilities

9.1

Most talked about facilities

Housekeeping

50 mentions

Breakfast

43 mentions

Food & Dining

6 mentions

Languages spoken
  • English
  • Japanese
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Ticket services
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Coffee shop
  • Happy hour
  • Restaurants
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Grooming service
  • Heating in public area
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
For the kids
  • Family room
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Taxi service
Available in all rooms
  • Air conditioning
  • Bathtub
  • Free bottled water
  • Hair dryer
  • Refrigerator
  • Towels

Food and dining

Breakfast options
  • American
Restaurants on site
KIHARU Brasserie
  • Cuisine: European, Mediterranean
  • Menu: A-la-carte

Location

71-1, Daikokucho, Nakagyo-ku, Kawaramachi, Kyoto, Japan, 6048031
Exceptional
Location

9.5

Airports
  • Osaka International Airport (ITM)
    39.1 km
  • Kobe Airport (UKB)
    64.4 km
Public transportation
  • Kyoto Shiyakusho-mae Station
    340 m
  • Sanjo Keihan Subway Station
    350 m
Hospital or clinic
  • Ogasawara clinic
    500 m
Shopping
  • Kyoto Station Building
    2.7 km
Convenience store
  • Ministop
    120 m
Cash withdrawal
  • ATM
    340 m

What's nearby

Popular landmarks
  • Nishiki Market Shopping District
    780 m
  • Gion
    820 m
  • Nijō Castle
    1.9 km
  • Kiyomizu-dera Temple
    2.0 km
  • Sanjusangendo Temple
    2.2 km
  • Kyoto Station Building
    2.7 km
  • Ginkakuji Temple
    3.3 km
  • Fushimi Inari-taisha Shrine
    4.6 km
  • Kinkakuji Temple
    5.1 km
  • Arashiyama Monkey Park
    8.8 km
Nearby landmarks
  • Suya
    20 m
  • Kiyamachi Street
    30 m
  • Nostalgic Architectural Structure at Sanjodori
    30 m
  • Zuisen-ji Temple
    80 m
  • Meidi-Ya Supermarket
    90 m
  • Sanjo Ohashi Giboshi Sword Scar
    90 m
  • Sanjoko Bridge
    90 m
  • Iace Travel
    110 m
  • Marble Room Bar
    130 m
  • Yajikita Monument
    130 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Please let the property know the expected arrival time in advance. Guests can use the Special Requests box when booking or contact the property directly.
  • Pets are strictly not allowed at the property.
  • According to local tax regulation, effective from October 1, 2018 guests should pay accommodation tax surcharge directly to the property upon check-in (per person per night):

    Tax JPY 200 - for room rate of JPY 19,999 and under per night.
    Tax JPY 500 - for room rate between JPY 20,000 and JPY 49,999 per night.
    Tax JPY 1,000 - for room rate of JPY 50,000 and over per night.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-in until03:00
  • Check-out until11:00
Extras
  • Breakfast charge (unless included in room price)3300 JPY
The property
  • Number of bars/lounges0
  • Number of floors9
  • Number of restaurants1
  • Number of rooms 301
  • Year property opened2018

Reviews of Cross Hotel Kyoto from real guests

Provided by verified guests of Agoda
9.3
/
10
Cleanliness9.6
Facilities9.1
Location9.5
Service9.4
Value for money9.1
High score for Kyoto
Rating
9+ Exceptional (1,201)
8-9 Excellent (161)
7-8 Very Good (101)
6-7 Good (28)
<6 Below Expectation (22)
Time of the year
Mar - May (274)
Jun - Aug (281)
Sep - Nov (504)
Dec - Feb (454)

Show reviews that mention 

Showing 1,513 verified guest comments
12345
10.0
Exceptional
Komkeeree from Thailand
Couple
Deluxe King Room Non-Smoking
Stayed 5 nights in January 2020

Excellent Choice!!”

I have read many reviews at hotels I was interested to book amd finally I made the decision based on reviews, look of the room, facility, and proximity to tourist attractions. I must say i have made the right decision. Hotel comfort was superb. The bed was very very nice and the window covering had blacked out the room making sleeping in ideal. Bathroom is quite nice we had a separated toilet and shower section which unclustered when 2 people used the bathroom at the same time. Location was amazing close to Starbucks at BAL mall andd many restaurants and malls. To tour around the city was so convenient as we were minutes to subway station. We checked out early on Jan 6th to move to the airport hotel as it was a bit of a way to the Kansai airport. That evening the convierge was very very helpful she walked to the street to get us taxi which was so amazing service. She was a japanese lady working on the 6th around 6ish pm with a western lady. Both were very friendly I must say. We have marked your hotel as our next stay if we return to Kyoto . Keep up the good work.

Reviewed January 09, 2020

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Thank you for writing us your wonderful review about your recent stay with us at Cross Hotel Kyoto. It is such a pleasure to read that you had a great stay with us and enjoyed your time here. Especially, our rooms are absolutely beautiful with modern design as well as very user friendly facilities in each room to enrich the guest experience. As you mentioned, the bathroom in our guest room comes with a Japanese-style soaking tub in a wet area and separate toilet for comfortable use. We are pleased to know that you also enjoyed it. It is our only goal of providing an outstanding service to every guest, so we are very grateful for your positive feedback on our Concierge staff. We will certainly share your beautiful review with the whole team as rewards for their constant efforts. Thank you again for your perfect review and rating. We truly hope to have the chance to welcome you back again soon. Best regards, Cross Hotel Kyoto

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Cross Hotel Kyoto
10.0
Exceptional
Christina from Australia
Group
Standard Twin Room - Non-Smoking
Stayed 6 nights in March 2019

Cross Hotel - A wonderful surprise”

The hotel was a pleasant surprise. I think this is a newish hotel in the centre of Kyoto. I was able to book this hotel for 4 adults considerably cheaply by Kyoto standard. We stayed for 6 nights. Our rooms were large by Japanese standard, clean and comfortable. Check-in was easy but we had an interesting surprise. The staff informed us that the Kyoto local government has introduced a tourist tax in October 2018. It is 400 yen per person. This is not the hotel's fault. The hotel staff were very helpful. For this trip, we chose to drove because of our elderly parents. The hotel staff recommended the relevant carparks to leave our car. They even advised us where we should avoid parking our car because of the charges. Even with their limited English, the staff tried their best to help us. The location of the Cross Hotel was fantastic. We could walk to some sites, restaurants, cafes, Gion and shopping. Our elderly parents found the walk pleasant and were not too hard for them.

Reviewed April 02, 2019

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10.0
Exceptional
sidney from United States
Couple
Accessible Twin Room
Stayed 5 nights in September 2019

The best hotel I have stayed in Japan ...so far”

Excelente design, aesthetics, good taste and very comfortable. Best location to be in Kyoto. For all the foreigners that are used to name brands such as Sofitel, Belmond.....etc... Cross is not quite a 5 stars but lacks nothing for the price. I only have one suggestion, and it gors straight to the general manager: We are traveling with the Rugby World Cup. The restaurant at the hotel, provided part of the restaurant with a large TV to watch some of the matches. They were charging 2,500 yens per person for fried chicken and chips (horrible by the way) and 2 Heineken beers. Bad food, bad service and bad taste. We offered to pay the 5,000 yens and pleaded to order the food from the regular menu, in which our bill would have been much more then the 5,000 yens.. they refused. I talked to most all employees and manager but with no avail. So, this message goes to YOU, General Manager of Cross Hotel. You should know how to learn how to do business with foreigners and locals

Reviewed September 29, 2019

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Thank you for choosing Cross Hotel Kyoto and for your feedback. Although I appreciate your positive comments on our accommodations and location, I would like to offer my sincere apologies for an unpleasant experience you encountered at our restaurant. The live viewing at the restaurant is sponsored by Heineken and therefore we ask our guests to buy the set menu for entry and to watch the games as this is the commitment we made to our sponsor. However, if the guests wish to order additional food from the regular menu, there is no reason to refuse, and I am truly sorry for our inflexible service that led to your disappointment. I have spoken to the restaurant management team and instructed them to share your comments with the entire team to ensure this will not happen again. Thank you again for bringing this matter to my attention. We hope to be able to host you again for a more positive experience in the future. Best regards, Takafumi Kumeno General Manager

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Cross Hotel Kyoto
10.0
Exceptional
Todd from United States
Couple
Standard Queen Room - Non-Smoking
Stayed 4 nights in July 2019

Perfect for our stay!”

We were at the Cross Hotel for 4 nights and couldn't have been happier with our stay! Location--excellent, right in the mix of everything and so much to see (and eat) nearby, easy to get to bus and subway lines. Room--great lay out and modern design (love having separate rooms for toilet and shower, nice having a table with chairs in a room in Japan), very clean Service--amazing! The concierge, Midori, sat with us happily for about 30 minutes helping us plan our days in Kyoto and especially showing us the best ways of getting around to different areas. She gave us a very useful bus map that showed where to pick up the various buses from the Cross Hotel and where they would go. The desk is open until 9 pm too, making it very convenient. We could not believe the value of this hotel and would highly recommend it!! We can't wait to come back!

Reviewed August 10, 2019

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Thank you for choosing to stay at Cross Hotel Kyoto and for your fantastic review! It is such a pleasure to read that you had a great stay with us and our service by staff made your stay even more enjoyable. The staff you mentioned always strives to deliver the best experience to our guests with her passion and knowledge about Kyoto and we are very pleased that you were satisfied with her efforts. We will definitely pass along your feedback to her and the entire team as rewards. The team will continue to endeavor to provide the utmost value to our guests. Thank you again for sharing your great experience with other travelers. We hope that you will soon find another opportunity to return to us. Best regards, Cross Hotel Kyoto

Responded August 10, 2019
Cross Hotel Kyoto
10.0
Exceptional
Vanessa from Taiwan
Couple
Superior King Room - Non-Smoking
Stayed 3 nights in March 2019

Wonderful stay”

The hotel itself is very closed to everything, walking distance to Nishiki Market, Gion, the riverside, Kawaramachi dining area and all big shopping malls. It’s not only very convenient for travelers to visit Kyoto downtown area, but also very easy to access all major temples by bus or train. We had a wonderful stay thanks to their concierge team, always willing to help and giving many useful advices. The Superior room is very clean and comfy, big enough for Japan standard, we love their bathroom in JP style. The highlight is its exterior and lobby design with an elegant taste, where they offer free take-out coffee and Uji Sencha. Their beautiful brasserie provide yummy occidental breakfast (buffet style), everything is tasty. Will definitely stay here again for my next trip.

Reviewed March 08, 2019

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10.0
Exceptional
Jennifer from Singapore
Family with teens
Standard Twin Room - Non-Smoking
Stayed 1 night in December 2019

Awesome stay”

Love this hotel!! Location is excellent with the hotel located just off the main road on a quiet street but just 5 mins walk from Keihan Line Sanjo station, a stone's throw away to the square leading towards Kyoto Nishiki Market, 3 mins walk to Pontocho Gourmet district which offers a plethora of great restaurants. Rooms are a good size, modern and beds are so comfortable. My kids did't want to leave the room and wished we stayed an extra night. Breakfast is excellent and they even serve lobsters if you wake up early enough, while limited supply lasts. Staff are excellent, friendly and helpful! Would highly recommend it to anyone. Thanks so much for a great experience!

Reviewed January 06, 2020

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Thank you for choosing to stay with us at Cross Hotel Kyoto and for sharing your experience with other travelers. It is such a pleasure to read that you had a fantastic stay with us and that you enjoyed many aspects of the hotel including convenient location, comfortable room and breakfast. Most of all though, your positive comments on our staff is very important to us as the Team always strive to deliver an excellent service to every guest. We are very grateful for your recognition of their constant efforts and your lovely review will be shared with the entire Team here. Thank you again for your wonderful feedback. We truly hope to have the chance to welcome you and your family back again. Kind regards, Cross Hotel Kyoto

Responded January 07, 2020
Cross Hotel Kyoto
10.0
Exceptional
WILLIAM from Hong Kong SAR, China
Couple
Standard Twin Room - Non-Smoking
Stayed 3 nights in January 2020

Very Pleasant stay in Kyoto”

The location is great! Its on a quiet street, but walking distance to shopping and dinning, lots of transportation choices, incl. subway and buses. The Hotel is brand new, and staff are very friendly and helpful. They offer excellent free coffee all day long. The seating area in the lobby is serene! The room itself is modern and nicely decorated. Although the bathroom facility was excellent, but it took up half the space in the room, making the sleeping area a relatively small. Our standard room lacked a desk or a seat to throw your stuff on when you come back from your day out; but it did have a small stool though. The bed was comfortable. Overall we have enjoyed our three night stay!

Reviewed January 29, 2020

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Thank you for writing us your positive review about your recent stay with us at Cross Hotel Kyoto. It is such a pleasure to read that you had a great stay with us and enjoyed your time here. In particular, we are delighted that our team were able to made your stay even pleasant. Your encouraging comments will help us to be motivated to aim higher quality service. Although our rooms provide a comparatively large Japanese-style soaking tub in wet area as well as separate toilet, this might give you an impression that the bedroom is less spacious than you expected. We have several categories of rooms which offer a range of sizes with table to suit guests' different needs. Please do not hesitate to reach out our Team for further information. Thank you again for your generous review and rating. We look forward to the opportunity to welcome you back again soon. Best regards, Cross Hotel Kyoto

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Cross Hotel Kyoto
10.0
Exceptional
Maddie from Australia
Couple
Superior King Room - Non-Smoking
Stayed 9 nights in December 2019

Lots of Hidden Gems ”

This is a really great hotel and amazingly cheap for the amount of time we stayed here. Very very clean and spacious and modern interiors/facilities. So much to do in the surroundings and lots of hidden activities like markets and otters! Close to two train stations and made getting around everywhere very easy. Within 1 minute walking distances to each combini (FamilyMart, 7/11, Lawson) so we were never short of snacks, and they are the best value for money exchange as well. Lots of great food around as well- would highly recommend walking 50m to Chou Chou for the best gyozas. My mum and dad have already booked to come to this hotel in three months time!

Reviewed December 28, 2019

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Thank you very much for taking the time for sharing your lovely feedback regarding your recent stay with us. We are glad to hear that your overall stay with us was satisfactory and that your family would come back to us again. We hope that you made lots of wonderful memories here. The entire team will continue to strive to provide a comfortable and relaxing stay to our valued guests. Thank you again for your perfect rating. It was a great pleasure having you stay with us. We hope to have you back as our guest again soon! Best regards, Cross Hotel Kyoto

Responded December 30, 2019
Cross Hotel Kyoto
10.0
Exceptional
Mi-Jung from South Korea
Couple
Standard Queen Room - Non-Smoking
Stayed 1 night in July 2019

How wonderful the location is! What kind staffs they are!”

My trip to Japan, the 3rd night I stayed here, the location was really good to approach anywhere in Kyoto. The most important thing was the staffs' kindness. The reservation staff helped to to find a nice place for lunch, the traditional Kansai Sukiyaki. The restaurant was quite good to enjoy, and thanks to the staff who looked for the reasonable price for me to dine out. Also, with my message to celebrate my 10th wedding anniversary, the Cross Hotel Kyoto ungraded my room to stay there more pleasantly leaving me the celebration card of the manager. I used the Keihan Sanjo station, and it was just near from the hotel and during the night time I could roam the Kamo riverside and walked along the Pontocho. Arrived in hotel, before the checking-in , I kept my luggage at the hotel and looked around the Nishiki market only 5 min walk. Very good choice it was. Next chance visiting Kyoto, I would like to stay here again. Don't miss the free coffee and the green tea at the lobby.

Reviewed July 11, 2019

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Thank you for choosing to stay with Cross Hotel Kyoto and for sharing your wonderful review with other travelers. It is pleasing to know that you found the service by our staff is enjoyable and helpful. Each of our team is great asset of our hotel and your comments will be passed on to the entire team as rewards for their efforts. We truly hope you had memorable experiences in Kyoto for your anniversary. Thank you again for your kind words and recommendation. We look forward to welcoming you back very soon! Best regards, Cross Hotel Kyoto

Responded July 15, 2019
Cross Hotel Kyoto
10.0
Exceptional
Chi from Hong Kong SAR, China
Couple
Superior King Room - Non-Smoking
Stayed 5 nights in December 2018

Exceptional”

Will definitely recommend others to stay in this hotel. Just a 3 mins walk from the nearest underground station. The hotel is situated in a very convenient place, you can get to the main shopping streets on foot. The lobby looks very nice and the room is spacious, stylish and clean. One thing which can be improved is the choices of food during breakfast time. We stayed in this hotel for 5 nights, and we had the same kind of food throughout the 5 days. It will also be nice if there is a gym room located inside the hotel. But overall speaking, this hotel is super nice, will come back again.

Reviewed January 21, 2019

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10.0
Exceptional
Christopher from Australia
Group
Standard King Room Non-Smoking
Stayed 3 nights in January 2020

Loved our stay”

I honestly couldn't fault the hotel. From the moment we arrived, the staff were fantastic and went out of their way to assist. The hotel is well appointed, very clean and perfectly located to explore all that Kyoto has to offer. Right on the river, it is a short walk to Sanji Stn, Pontocho Alley, Gion and an endless number of great bars and restaurants. The room size is big compared to other hotels in Japan and was perfect for a couple and 3x bags. I wouldn't hesitate to recommend this to friends and family and will certainly stay here again next time I visit Kyoto.

Reviewed January 19, 2020

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Thank you for taking the time to write us a review about your recent stay with us at Cross Hotel Kyoto. It is such an honor to read that you had a fantastic stay with us and that you enjoyed our hotel in many aspects from comfortable room to the service from staff. It is also pleasing that you would recommend us to your friends and family for Kyoto trip. This is what we strive for everyday and your positive comments will help us to be motivated to aim higher quality service. We will definitely share your beautiful comments with the entire team here. Thank you again for your valuable feedback. We look forward to the opportunity to welcome you back again soon. Best regards, Cross Hotel Kyoto

Responded January 20, 2020
Cross Hotel Kyoto
10.0
Exceptional
Ioan
Couple
1 Deluxe Corner King Room Non-Smoking
Stayed 1 night in March 2019

The new Standard of hotels”

My wife and I just traveled across Kyoto for a week, and of all the hotels where we stayed, the Cross Hotel in Kyoto was by far the nicest. The price we paid was amazing, the staff were friendly, and the location was incredible right in the middle of downtown Kyoto. The room we were given was very large, incredibly clean and comfortable, and an absolute dream to stay in. Even the breakfast was stunning and varied. I cannot recommend this hotel highly enough. This is now my new Standard for a perfect hotel. Looking forward to staying here again when I'm back in the area.

Reviewed March 13, 2019

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10.0
Exceptional
Rebecca from United States
Solo traveler
Standard Twin Room - Non-Smoking
Stayed 1 night in October 2019

Unexpected pleasure”

I just needed one night in Kyoto for myself. Friends recommended staying in the Sanjo district, but their hotel recommendation was full. I had no clue, just booked a good deal on Agoda. But wow, what a deal! The hotel was in an excellent location, a clean and well-organized. The staff was tremendously helpful, guiding me to an authentic restaurant, even though there was a restaurant attached. The hotel stored my bag the next day after I checked out and roamed the city. All in all, a wonderful experience! Highly recommend!

Reviewed October 29, 2019

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Thank you for staying with Cross Hotel Kyoto and for your wonderful review. We are pleased to read that we were able to meet your expectations and that you enjoyed your time here. It is especially gratifying to know that you enjoyed the service from our team. The team always strives to deliver the best experience to our guests, so we are very grateful for your positive feedback. Your kind words will be shared with the entire team as rewards for their efforts. We hope you had a great visit to Kyoto and made a lot of fantastic memories. It was a pleasure having you as our guest. We hope you will return to us again soon for another amazing experience in Kyoto. Best regards, Cross Hotel Kyoto

Responded October 29, 2019
Cross Hotel Kyoto
10.0
Exceptional
Kenneth from Canada
Couple
Superior King Room - Non-Smoking
Stayed 3 nights in May 2019

Superior King Room 3 Nites - Terrific Hotel”

Superior King room is very comfortable in terms of roominess and functionality. Many clever modern features. Room has sofa, good water room with excellent shower. Housekeeping maintains a high standard of cleanliness. Hotel lobby has modern decor, complimentary coffee & tea, a smoking room. & very efficient elevators. Breakfast is vast and good quality. Three female concierge had unwarranted attitude. However, all other staff encounters exceeded our expectations for true Japanese hospitality!! The location is ideal for any tourist visiting this amazing city! Would return and highly recommend.

Reviewed May 07, 2019

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10.0
Exceptional
Mee from Malaysia
Family with young children
Stayed 2 nights in December 2019

strategic location, great service ”

Superb service and clean. Strategic location. English speaking staff which make communication easy. Nothing to complain about this place. I stayed in a few hotels during our holidays. My family and I enjoyed this the most. I had issues with my hotel booking for my next stay in another hotel. Called up front desk to get the hotel booking agent Japan contact number. However, hotel staff , Hamyo, took the initiative to understand my problem and liaised with the other hotel staff to check on my booking. Special thanks to Hamyo for his help.

Reviewed December 25, 2019

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Thank you for choosing Cross Hotel Kyoto and for taking the time to leave us your beautiful review. It is such an honor to hear that you and your family enjoyed your stay with us the most while your traveling to Japan. It is always pleasing to know that we were able to be part of the memorable journeys. We are also pleased to know that our team was able to meet your expectations and provided you an excellent service. Your feedback regarding our front staff motivates us to reach our goal of delivering warm, sincere service to our guests. Please rest assured that your lovely review will be shared with him and the whole team, as rewards for their constant efforts. Thank you again for your wonderful feedback. We truly look forward to the opportunity of welcoming you back again soon. Best regards, Cross Hotel Kyoto

Responded February 04, 2020
Cross Hotel Kyoto
10.0
Exceptional
Barbara from Australia
Family with young children
Stayed 5 nights in July 2019

Amazing Hotel!”

Amazing hotel in a great location! As soon as you step into the hotel you are greeted with the most beautiful aroma. The hotel is very new and spotless throughout. I have traveled throughout the world for business and always stay at 4-5* hotels and this hotel is up there with the best which makes it amazing value for money! Our room was huge in Australian standards even with two double beds and coffee table with chairs. The bathroom was immaculate with double basins, a deep bath and huge shower. The toilet was seperate and also had a small basin. The room was equipped with a huge tv and massive wardrobe. The amenities were of high quality and refreshed daily. The location is excellent with an abundance of shops, dining options and transport within a stone’s throw. Staff were very friendly and attentive. We loved this hotel and the area and will definitely be back!

Reviewed July 30, 2019

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Thank you for choosing to stay at Cross Hotel Kyoto and for taking the time to leave your wonderful review. It was an honor for us to receive so many compliments on all aspects of your stay at our hotel and to read that you are totally satisfied with everything about us. The comments like yours always encourages our motivation and makes our job even more rewarding. We will continue to strive to deliver the best value and experiences to our guests. Thank you again for your fantastic feedback. It would be our great pleasure to have you back as our guest again soon. Best regards, Cross Hotel Kyoto

Responded August 07, 2019
Cross Hotel Kyoto
10.0
Exceptional
Javier from United States
Family with teens
Superior Twin Room with Sofa Bed - Non-Smoking
Stayed 5 nights in March 2019

Beautiful hotel in a fantastic location!”

My husband and I traveled with our 16 yr old son. Apart from having a fantastic location, this hotel has a modern, beautiful design that radiates calm and luxury. Surrounded by great shopping, restaurants and bars just steps from the hotel. The bus stop is very close and the Kyoto station is only 15 min away in bus. The room had a good size. We chose 3 twin beds. The bathroom is beautiful and I enjoyed the warm bath with the bath salts they provide you with. We had breakfast during our 5 days there. It was very good except I wish they’d change the menu every so often. At least during the weekend. They have a foreign money exchange machine too which is very convenient. Concierge is also available. I would book at this hotel in a heartbeat if I get the opportunity to come back to Japan!

Reviewed March 28, 2019

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10.0
Exceptional
Jolynn from United States
Family with teens
Standard Twin Room - Non-Smoking
Stayed 5 nights in March 2019

Exceptional”

This was our 3rd trip to Japan and in Kyoto. This hotel is now our favorite hotel and would definitely book this hotel again. Everything was excellent and very clean, just wonderful! We especially loved the complimentary Lavazza coffee offered in the lobby!!! The beds were very comfortable, the room wasn’t as small as other places we’ve stayed at, and the bathroom was perfect with shower and tub enclosure. The cleanest hotel we’ve stayed at in Japan!!! Loved it!!!

Reviewed March 14, 2019

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10.0
Exceptional
RAJKUMAR from Singapore
Family with young children
Stayed 4 nights in June 2019

Class and stylish by all means!”

We stayed for 4 absolutely blissful nights and even for our next visits (for other parts of Japan), this would be the preferred hotel. Why? Spacious and luxurious by all means. Unique design, comfortable location, good breakfast to kick start your day and the list goes on. Location cant be better for tourists. Stone throw distance for array of eateries, shops and walking distance to many attractions. Courteous staff and cleanest rooms.

Reviewed July 04, 2019

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Thank you for staying with Cross Hotel Kyoto and for sharing your stay experience with other travelers. It is pleasing to know that we could meet your expectations in terms of the location, breakfast and the service by staff. We also agree that we have the best location to explore Kyoto city and we appreciate your sharing it with other guests. We truly hope that your visit to Kyoto was a memorable one. It would be our great pleasure to welcome you back in our hotel soon again. Best regards, Cross Hotel Kyoto

Responded July 04, 2019
Cross Hotel Kyoto
10.0
Exceptional
Michael from United Kingdom
Couple
Superior King Room - Non-Smoking
Stayed 4 nights in December 2018

Excellent Hotel”

It an excellent hotel located near all the action and close to the metro. The hotel rooms are clean and very spacious for the price. The staff are very friendly, we asked for additional pillows and they were in the room when we got back from exploring. The only downside would be the breakfast, the one day we decided to have this at the hotel we found it was quite expensive and not really value for money (not much choice) compared to other hotels we've stayed in. Would definitely be back to Kyoto and will be booking the Cross Hotel again.

Reviewed January 05, 2019

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