Custom Hotel
Custom Hotel
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9.6
Exceptional

"Very convenient!"

YIP F.

|

April 9, 2018

Deluxe Queen - Guestroom Custom Hotel
Deluxe Queen - Guestroom
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Lobby Custom Hotel
Lobby
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Swimming pool [outdoor] Custom Hotel
Swimming pool [outdoor]
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Fitness center Custom Hotel
Fitness center
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See map Custom Hotel
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Very good
Location
7.7
See all 6 photos Custom Hotel
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What guests are saying:
no complains
BOON from Malaysia
Couple
My corner room was much more spacious than expected. Great service by phone and hotel staff. Great area for a stopover hotel as the supermarket is right beside it and there's pizza place nearby.
Sharon from Singapore
Solo traveler
I really enjoyed my stay at the Custom Hotel, it was a very convenient hotel.
Troy from United States
Business traveler
very nice designed hotel near lax with good price. location is a bit far from airport entrance but not too bad if stay nice design hotel. service staff is very kind and friendly. bell staff come very quick and good support.
Nick from Japan
Business traveler
it is nice hotel to stay for transit. But, there is only valet parking which is very inconvininent.
Takeshi from Japan
Solo traveler
Really close to airport, comfortable rooms and a free shuttle service to the airport. Reasonably priced.
Teo from Singapore
Couple
Very good
From 189 reviewsSee what guests said
7.3
/
10
Very good room comfort and quality
7.7
Value for money7.2
Location rating7.7
Nearest airportLos Angeles International Airport (LAX)
Distance to airport2.3 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

Room choices
7.7
Very good
Room comfort & quality
This property is in high demand!Booked 21 times since yesterday
2-Bedroom Studio with 1 King Bed and 2 Queen Beds
2-Bedroom Studio with 1 King Bed and 2 Queen Beds
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
1 King Bed Hospitality Suite
1 King Bed Hospitality Suite
...
  • Room size: 49 m²/527 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Deluxe King
Deluxe King
...
  • Room size: 31 m²/334 ft²
  • Non-smoking
  • 1 king bed
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Premium King
Premium King
...
  • Room size: 50 m²/538 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
2-Bedroom Studio with 2 King Beds
2-Bedroom Studio with 2 King Beds
...
  • Room size: 55 m²/592 ft²
  • Non-smoking
  • 3 single beds
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Premium Queen
Premium Queen
...
  • Room size: 50 m²/538 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Deluxe Two Doubles
Deluxe Two Doubles
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 2 double beds
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Deluxe Queen
Deluxe Queen
...
  • Room size: 24 m²/258 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Two Bedroom Studio with 2 King Beds
Two Bedroom Studio with 2 King Beds
...
  • Room size: 55 m²/592 ft²
  • Shower and bathtub
  • 1 super king bed
Enter dates to see prices
Premium Two Doubles
Premium Two Doubles
...
  • Room size: 50 m²/538 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices
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More about Custom Hotel

More about Custom Hotel

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

American cuisine
American cuisine
Deck33
10 m American, Bar
Sunflower Natural Foods
80 m American, Delicatessen
Larder at Tavern Lax
2.5 km American, Pub
Mexican cuisine
Mexican cuisine
Senor G's Restaurant
2.5 km Mexican
Viva Fresh Mexican Grill
3.3 km Mexican
Trimana
3.6 km Mexican
Asian cuisine
Asian cuisine
Destini Cafe
2.5 km Asian, Chinese, Korean
Morimotos Skewers
2.5 km Asian, Japanese
Kabuki Japanese Restaurant
3.2 km Asian, Japanese, Sushi

What they offer

9.6
Exceptional

"Nice soap product"

Timothy

|

April 23, 2016

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (189)Booking.com Reviews (2014)
7.3
/
10
Cleanliness7.4
Facilities6.3
Location7.7
Room comfort and quality7.7
Service7.5
Value for money7.2
Provided by verified guests of Agoda
All languages
All guests (189)
All room types
Showing 142 verified guest comments
12345
5.2
Kengkat from Thailand
Couple
Deluxe King
Stayed 2 nights in December 2018
Airport Stay Only, Don't Drive!”
If you drive, you will need to pay for parking $38 per night. No recommendation or assistance from staff for better parking. Heater in room didn't work, even the mechanic already fixed it. A stop for airport only. If you want to travel in L.A., I recommend staying in Korean Town, you'd probably get a less expensive hotel for much better facilities with free parking.
Reviewed December 09, 2018
Dear Kengkat, Thank you very much for your recent visit and for taking the time to post your feedback. We do indeed offer parking at $35 which is a hot commodity here in the LAX area and we keep our pricing in line with other Hotels. We invite you to return to Custom Hotel the next time your business or leisure plans return you to Los Angeles. Warmest Regards, Gary G
Responded December 11, 2018
Custom Hotel
7.2
Very good
Cody from Australia
Group
Deluxe Two Doubles
Stayed 1 night in September 2018
Ok”
Goid value for money and close to hotel. Not for more than a night or two but ok
Reviewed December 08, 2018
Dear Cody, Thank you very much for your recent visit and for taking the time to share your feedback. We're glad to read that we met your expectations! We invite you to return to Custom Hotel next time your business or leisure plans return you to Los Angeles. Warmest Regards, Gary G
Responded December 11, 2018
Custom Hotel
9.2
Exceptional
eilaT from Israel
Solo traveler
Deluxe King
Stayed 1 night in June 2018
Good for a night stay”
The floor looks a bit creepy color wise, but the room is nice, spacious and comfy. Thought the water that was on the counter was completely, didn't see the sign saying it was 3$ per small bottle. 6 of them at Ralph's, which is just a few steps, is 1.55$ and 24 are 5$. A bit over the top. As for the fitness center, 2 treadmills, one doesn't work, the other is noisy and the incline doesn't work. Breakfast, looks nice, I didn't have it. The hotel has a shuttle service from the airport. Give them a call, so you can get picked up.
Reviewed June 19, 2018
Dear eilaT, Thank you very much for your recent visit and for taking the time to share your feedback. We're glad to read that we met your expectations! We invite you to return to Custom Hotel next time your business or leisure plans return you to Los Angeles. Warmest Regards, Gary G
Responded June 21, 2018
Custom Hotel
4.4
Dickson from Singapore
Family with teens
Deluxe Two Doubles
Stayed 7 nights in July 2018
Terrible hotel but good location, DISAPPOINTING”
Location: 5 mins drive from airport, right next to Ralphs (supermarket), and lots of restaurants in the vicinity. However, quite a distance from hollywood area. Cleanliness: Generally clean lobby and room, but some days, the housekeeping did not throw the rubbish and always did not give enough towels (2 towels for 4 pax?!) even though we remind them everyday! Staff: Reception staff service is horrible. They seems to be always busy with their computer, we had to wait for minutes before being served despite standing right in front of them. They are not helpful at all when you ask them about the surrounding area, places to eat, etc. Despite having 4 pax in the room and constant reminder to provide 4 towels, we still receive only 2 towels a day. There is clearly a miscommunication problem among the staff. One one night, we requested for a towel to be delivered to our room. The towel never arrived. The general attitude of the staff are cold and not welcoming.
Reviewed September 24, 2018
Dear Dickson, Thank you very much for your recent visit, we appreciate your business. I sincerely apologize for not meeting your expectations on this stay and the issues surrounding your request for towels. I have already reviewed your feedback with my staff to ensure we fix any communication glitches that may have taken place. Once again, thank you for staying with us and sharing your experience! Warmest Regards, Gary G
Responded September 26, 2018
Custom Hotel
9.6
Exceptional
YIP from Hong Kong
Business traveler
Deluxe Queen
Stayed 1 night in April 2018
Best value around the LAX airport area!”
The price is unbeatable. Clean, comfort (perhaps some room are facing main blvd and maybe a little bit noisy). Also Ralph's (super market) is just next to the hotel. very convenient! Not to mention they have free shuttle going to and from Airport.
Reviewed April 09, 2018
Dear YIP, Thank you for staying with us and sharing your experience, we appreciate your post! I am so glad to hear your feedback regarding our property and your comments on our value proposition. We look forward to having you stay with us in the future. Best, Gary
Responded April 10, 2018
Custom Hotel
8.0
Excellent
HYO from Canada
Family with young children
Deluxe Two Doubles
Stayed 4 nights in August 2018
Great value for the money. ”
Professional staff and well renovated room. My room had some technical issues with AC / heat but an awesome lady at the front desk name Jay or J handled immediately and resolve the matter right away. Modern style deco and neat housekeeping. Only complain i had wasNo self parking available and over night valet is $35 - you can find some street parking spots but depending on days and time.
Reviewed September 03, 2018
Dear HYO, Thank you for staying with us and sharing your experience. I am so glad to hear your feedback regarding our staff. Thank you for recognizing our prerogative of going above and beyond for our guests! We look forward to having you stay with us in the future. Best, Gary
Responded September 22, 2018
Custom Hotel
8.4
Excellent
Richard from Australia
Solo traveler
Deluxe King
Stayed 1 night in June 2018
Good transit hotel. ”
The staff are great, the rooms are large by European standards and the WiFi is good. While the hotel is not near anywhere in walking distance there is a bar and small swimming pool and various small coffee and food shops and supermarket around the corner. The stand out was the West Indies themed pool party on the afternoon I checked out.
Reviewed June 22, 2018
Dear Richard, Thank you very much for your recent visit and for taking the time to share your feedback. We're glad to read that we met your expectations! We invite you to return to Custom Hotel next time your business or leisure plans return you to Los Angeles. Warmest Regards, Gary G
Responded June 23, 2018
Custom Hotel
10.0
Exceptional
Bradley from Australia
Couple
Deluxe Two Doubles
Stayed 1 night in October 2018
Great”
Great if needing to be close to the airport. Have an amazing pizza restaurant around the corner and bus is basically right out front.
Reviewed October 06, 2018
Dear Bradley, Thank you very much for your recent visit and for taking the time to share your feedback. We're glad to read that we met your expectations! We invite you to return to Custom Hotel next time your business or leisure plans return you to Los Angeles. Warmest Regards, Gary G
Responded October 09, 2018
Custom Hotel
8.0
Excellent
Komwut from Thailand
Solo traveler
Stayed 1 night in January 2012
my perfect choice for short stop near lax”
location, service and convenient
i definitely like this hotel "custom" i often visit usa and most the time i have to fly in lax.i'll always looking for hotel near lax for my short stop as i don't like to fly several flights in a row. i have stayed in several hotels.so far custom is my perfect one.i like to location, very close to airport, there is also free shuttle service. i like hotel decoration and staff as well, they're very helpful. hotel is also close to ralph supermarket. the day i left hotel, in the morning i felt sick, i probably picked up a cold on the previous flight.lucky hotel is near supermarket and i just got some medical there. i definitely stay there again for my next visit.
Reviewed February 10, 2012
8.3
Excellent
Keith from United States
Couple
Stayed 3 nights in August 2010
Good value”
Ralph's grocery/right next door
Not a walking area of town
Always use this hotel when in LA. Reasonable rates for a decent room. Rent a car out of LAX, hotel at corner of Manchester and Lincoln. Many restaurants within 10-min drive. Parking is a bit steep at $22/night but rate comparable to most airport area hotels.
Reviewed August 31, 2010
2.0
Richard from United States
Business traveler
Double room - De Luxe
Stayed 1 night in October 2018
Acceptable”
Prostitutes in the hallways. No rooms available. Room provided was previously used and not cleaned prior to giving it to a new guest. Individual at the desk was not responsive to guest concerns and was rude when questioned about concerns of the guest.
Reviewed October 28, 2018
Dear Richard, Thank you very much for your recent visit, we appreciate your business. I sincerely apologize for not meeting your expectations on this stay. Once again, thank you for staying with us and sharing your experience! Warmest Regards, Gary G
Responded October 30, 2018
Custom Hotel
7.2
Very good
Reiko from Japan
Group
2-Bedroom Studio with 1 King Bed and 2 Queen Beds
Stayed 3 nights in September 2018
Beyond our expectations”
We were looking for a place to stay somewhere close by LAX that all three of us can stay in one room. Then we came across this hotel on your website. Honestly, it was kinda gamble for us to book this hotel based on a lot of negative reviews, but we didn't expect much, so maybe that's why we were not disappointed. We can recommend this hotel to anyone who don't expect too much. Clean bed, nice hot shower, full breakfast, convenient neighborhood... what else would you expect for reasonable price?
Reviewed September 20, 2018
Dear Reiko, Thank you for staying with us and sharing your experience. I am so glad to hear your feedback regarding our focus on cleanliness and location of the property. Thank you for recognizing our prerogative of going above and beyond for our guests! We look forward to having you stay with us in the future. Best, Gary
Responded September 22, 2018
Custom Hotel
6.4
Good
Phoenix from Hong Kong
Solo traveler
Deluxe King
Stayed 3 nights in March 2018
Good”
generally it is fine but the last night i stayed was nightmare. guest next door was smoking and made my room flooded with smoke and cloudy. guest the other door was noisy and a couple had quarrel loudly in the late mid night!
Reviewed March 13, 2018
Dear Phoenix, Thank you very much for your recent visit and for taking the time to share your feedback. We're glad to read that we met your expectations! I am so sorry about the neighbors not conforming to our policy of non-smoking in guestrooms. We invite you to return to Custom Hotel next time your business or leisure plans return you to Los Angeles. Warmest Regards, Gary G Custom Hotel
Responded March 14, 2018
Custom Hotel
10.0
Exceptional
Zhanna from United States
Solo traveler
Deluxe King
Stayed 1 night in January 2018
modern design ”
It was a nice surprise to get a comfortable and stylish room after a busy day. Great attention to details and stylish elements made it relaxing and comfortable. It is little out of the way, however easy to get in/out and few minutes from airport, but not right next to it. Most conformable platform bed as well as creative solution to emanates. Pure white towels, sheets and toilet roll with a background of some darker color and a little touch of red... all are indications of someone carefully thought through various nuances of hospitality.
Reviewed January 27, 2018
Dear Zhanna, Thank you very much for your recent visit and for taking the time to share your feedback. We're glad to read that we met your expectations and appreciate your post! We invite you to return to Custom Hotel next time your business or leisure plans return you to Los Angeles. Warmest Regards, Gary G Custom Hotel
Responded January 30, 2018
Custom Hotel
3.6
Judy from United States
Couple
2-Bedroom Studio with 2 King Beds
Stayed 2 nights in September 2018
Visited family”
This was the worst hotel I have ever stayed around LAX. Everything are so old (from the 50’s) and they really need to upgrade. Rooms design are so weird. Not again that I will visit this hotel.
Reviewed September 27, 2018
9.6
Exceptional
li from China
Family with teens
Deluxe Two Doubles
Stayed 1 night in August 2018
Exceptional”
the location is perfect for overnight layover in LAX
Reviewed August 18, 2018
5.2
Steven from United States
Family with young children
2-Bedroom Studio with 2 King Beds
Stayed 2 nights in July 2018
Im sure this is a great and fun hotel if you're single or looking to party. ”
This is not a suitable hotel for children. My hallway smelled of freshly smoked marijuana and the rooms had the musky stale stench of bleach trying to cover up something nasty. I inmediately regretted checking in. At least the staff are super friendly and professional who know what clientele this hotel serves best.
Reviewed July 15, 2018
Dear Steven, Thank you for staying with us and sharing your experience. I am glad to hear your feedback regarding our staff but sincerely apologize for not meeting your expectations otherwise. We are a non-smoking hotel and will continue our efforts to enforce our policies with all the guests of the Hotel. Best, Gary
Responded July 19, 2018
Custom Hotel
5.6
Adam from Hungary
Group
Deluxe Two Doubles
Stayed 2 nights in July 2018
Breakfast Rip-off”
We booked for 2 nights for 4 people including breakfast for 4 as the website said (and as the front office guy agreed!). We’ve only spent 1 night here because our flight was delayed( did not ask for money back of course, since it’s our fault). Next morning the great news comes- we only have breakfast for 2 even though the booking site says it’s for 4 people. The guy at the reception says it’s their hotel policy to give only for two people. It makes sense right? You book for 4 people but only get breakfast for 2. Ridiculous. I’m glad they have beds for 4 people when you book it haha. The guy at 07:00 a.m. at the reception is extremely unhelpful saying we have to contact someone else (haha are you kidding you are the hotel). I’m so made I booked here and not the Sheraton (it was the same price but without breakfast that’s why we came here). I am pretty sure this is not the customers fault when the website exactly says you will get breakfast for 4. Breakfast is 16$ btw, eggs, bacon, fruit milk cereal. Basic. Juice is extra$.
Reviewed July 07, 2018
Dear Adam, Thank you very much for your recent visit, we appreciate your business. I sincerely apologize for any misunderstanding and unhelpful response by our team. We will definitely review and address our process accordingly. Once again, thank you for staying with us and sharing your experience! Warmest Regards, Gary G
Responded July 13, 2018
Custom Hotel
6.0
Peter from United Kingdom
Solo traveler
Deluxe King
Stayed 1 night in June 2018
Don't bother with the airport shuttle”
Arrived at LAX and called hotel to request shuttle, transferred to an un-answered extension. As the call from my UK phone would have cost more than Uber I took this option. Hotel reception staff were more interested in something on their phones than guests trying to check in.
Reviewed June 21, 2018
Dear Peter, Thank you very much for your recent visit, we appreciate your business. I sincerely apologize for not meeting your expectations on this stay. Once again, thank you for staying with us and sharing your experience! Warmest Regards, Gary G
Responded June 23, 2018
Custom Hotel
5.2
Wee from Singapore
Couple
Deluxe Queen
Stayed 3 nights in July 2018
Old hotel with run down facilities and old room”
Poor housekeeping as they forget to clean up the room. Run down facilities. wouldn't recommend for more than 1 night stay.
Reviewed August 20, 2018
Dear Wee, Thank you very much for your recent visit, we appreciate your business. I sincerely apologize for not meeting your expectations on this stay. We are a slightly older Hotel but have incredible enhancements coming up in the near future. Once again, thank you for staying with us and sharing your experience! Warmest Regards, Gary G
Responded August 22, 2018
Custom Hotel
12345
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