Custom Hotel

Custom Hotel

8639 Lincoln Boulevard, LAX – Los Angeles International Airport, Los Angeles (CA), United States, 90045
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Deluxe Queen - Guestroom Custom Hotel
Deluxe Queen - Guestroom
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    Lobby Custom Hotel
    Swimming pool [outdoor] Custom Hotel
    Fitness center Custom Hotel
    Deluxe Two Doubles Custom Hotel
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     Custom Hotel

    Guest reviews

    7.2
    Very good
    /10
    (229 reviews)See what guests said
    4.8
    Review score

    "On the plus side the shower was warm and the TV worked, and..."

    Joseph

    -

    January 6, 2019

    7.7
    Very good room comfort and quality

    Property highlights

    • Free airport transfer

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    This property is in high demand!Booked 30 times since yesterday | 5 travelers are looking at this property right now
    Very good
    Location
    7.8
    See map
    Very good location
    Nearby
    Popular
  • Otis College of Art and Design Gallery310 m
  • Los Angeles Environmental Learning Center3.45 km
  • Hillside Memorial Park3.45 km
  • Under the Sea4.31 km
  • Yo San University Clinic4.4 km
  • Venice Pier4.96 km
  • Allied Model Trains5.04 km
  • Mosaic Tile House5.09 km
  • Second Chance5.15 km
  • Venice Canals Walkway5.29 km
  • Value for money7.1
    Location rating7.8
    Nearest airportLos Angeles International Airport (LAX)
    Distance to airport1.9 km
    Select your room
    7.7
    Very good
    Room comfort & quality
    2-Bedroom Studio with 1 King Bed and 2 Queen Beds
    2-Bedroom Studio with 1 King Bed and 2 Queen Beds
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 1 queen bed
    Enter dates to see prices
    1 King Bed Hospitality Suite
    1 King Bed Hospitality Suite
    ...
    • Room size: 49 m²/527 ft²
    • Non-smoking
    • 1 queen bed
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    Deluxe King
    Deluxe King
    ...
    • Room size: 31 m²/334 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Premium King
    Premium King
    ...
    • Room size: 50 m²/538 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    2-Bedroom Studio with 2 King Beds
    2-Bedroom Studio with 2 King Beds
    ...
    • Room size: 55 m²/592 ft²
    • Non-smoking
    • 3 single beds
    Enter dates to see prices
    Premium Queen
    Premium Queen
    ...
    • Room size: 50 m²/538 ft²
    • Non-smoking
    • 1 queen bed
    Enter dates to see prices
    Deluxe Two Doubles
    Deluxe Two Doubles
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 2 double beds
    Enter dates to see prices
    Deluxe Queen
    Deluxe Queen
    ...
    • Room size: 24 m²/258 ft²
    • Non-smoking
    • 1 queen bed
    Enter dates to see prices
    Two Bedroom Studio with 2 King Beds
    Two Bedroom Studio with 2 King Beds
    ...
    • Room size: 55 m²/592 ft²
    • Shower and bathtub
    • 1 super king bed
    Enter dates to see prices
    Premium Two Doubles
    Premium Two Doubles
    ...
    • Room size: 50 m²/538 ft²
    • Non-smoking
    • 2 double beds
    Enter dates to see prices
    Have a question for Custom Hotel?

    What people love about the property

    • 10.0
      Exceptional

      "Friendly staff, clean and comfy rooms and easy check-in/out."

      Shaun

      |

      June 23, 2016

    • 9.6
      Exceptional

      "Ralph's (super market) is just next to the hotel."

      YIP F.

      |

      April 9, 2018

    • 10.0
      Exceptional

      "It was close to the airport, staff was very friendly and I slept like a baby in the big comfy bed."

      Lisa

      |

      January 4, 2019

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    More about Custom Hotel

    More about Custom Hotel

    7.2
    Very good

    "Clean bed, nice hot shower, full breakfast, convenient neigh..."

    Reiko

    |

    September 20, 2018

    An overview

    Show less

    What they offer

    10.0
    Exceptional

    "Best hotel especially for those who transit for 1 day like m..."

    Farhanis

    |

    April 3, 2018

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    Deck33
    10 m American, Bar
    Sunflower Natural Foods
    80 m American, Delicatessen
    Larder at Tavern Lax
    2.5 km American, Pub
    Mexican cuisine
    Mexican cuisine
    Senor G's Restaurant
    2.5 km Mexican
    Viva Fresh Mexican Grill
    3.3 km Mexican
    Trimana
    3.6 km Mexican
    Asian cuisine
    Asian cuisine
    Destini Cafe
    2.5 km Asian, Chinese, Korean
    Morimotos Skewers
    2.5 km Asian, Japanese
    Kabuki Japanese Restaurant
    3.2 km Asian, Japanese, Sushi

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (229)Booking.com Reviews (2007)
    7.2
    /
    10
    Cleanliness7.3
    Facilities6.3
    Location7.8
    Room comfort and quality7.7
    Service7.4
    Value for money7.1
    Provided by verified guests of Agoda
    All languages
    All guests (229)
    All room types

    Show reviews that mention 

    Showing 157 verified guest comments
    12345
    8.8
    Excellent
    Antonio from Italy
    Business traveler
    Deluxe Queen
    Stayed 1 night in February 2019
    Historical hotel with very friendly staff”
    This is an American historical hotel. Very charming and in a good location. The staff was very friendly and helpful. Of course, being historical has the drawback of no sport facilities (US$ 15 for accessing gym off-premise). Good breakfast and surprisingly fast, free wifi.
    Reviewed February 09, 2019
    Dear Antonio, Thank you for staying with us and sharing your experience, we appreciate your post! I am so glad to hear your feedback regarding our staff. Thank you for recognizing our prerogative of going above and beyond for our guests! We actually have a Gym located on the 4th and 5th floors of the property. We look forward to having you stay with us in the future. Best, Gary
    Responded February 12, 2019
    Custom Hotel
    4.8
    SHANG from Taiwan
    Solo traveler
    Deluxe Two Doubles
    Stayed 2 nights in February 2019
    No parking for room guest”
    Location is good BUT no parking for the room guest. Asking for additional $35 per night valet parleying without other Parking solutions.
    Reviewed February 15, 2019
    Dear SHANG, Thank you very much for your recent visit and for taking the time to post your feedback. We offer parking at $35 which is a hot commodity here in the LAX area and we keep our pricing similar to other Hotels. We invite you to return to Custom Hotel next time your business or leisure plans return you to Los Angeles. Warmest Regards, Gary G
    Responded February 16, 2019
    Custom Hotel
    8.4
    Excellent
    Guido from Italy
    Business traveler
    Deluxe King
    Stayed 1 night in January 2019
    close to airport”
    The hotel is close to airport and the shuttle is really free. The checkin time is a bit late, the room was available around noon, but they offered me a double bed room for earlier checkin
    Reviewed February 04, 2019
    Dear Guido, Thank you very much for your recent visit and for taking the time to share your feedback. We're glad to read that we met your expectations! We invite you to return to Custom Hotel next time your business or leisure plans return you to Los Angeles. Warmest Regards, Gary G
    Responded February 06, 2019
    Custom Hotel
    3.6
    Maritza
    Couple
    Deluxe King
    Stayed 1 night in February 2019
    Dirty”
    The room was dirty!! The bathtub had dirt and hair. It was just disgusting. Won’t be staying there ever again. The staff was very nice, so I guess that’s a con.
    Reviewed February 15, 2019
    10.0
    Exceptional
    Lisa from Sweden
    Solo traveler
    Deluxe King
    Stayed 1 night in January 2019
    Just what I needed”
    Simple and quick to book and at a good price I got this reservation swiftly after missing my flight. It was close to the airport, staff was very friendly and I slept like a baby in the big comfy bed. Thanks!
    Reviewed January 04, 2019
    Dear _?WmGfcg6AHrh/5BP60/Jriw==_ Thank you for staying with us and sharing your experience, we appreciate your post. I am so glad to hear your feedback regarding our staff. Thank you for recognizing our prerogative of going above and beyond for our guests! We look forward to having you stay with us in the future. Best, Gary
    Responded January 08, 2019
    Custom Hotel
    5.2
    Kengkat from Thailand
    Couple
    Deluxe King
    Stayed 2 nights in December 2018
    Airport Stay Only, Don't Drive!”
    If you drive, you will need to pay for parking $38 per night. No recommendation or assistance from staff for better parking. Heater in room didn't work, even the mechanic already fixed it. A stop for airport only. If you want to travel in L.A., I recommend staying in Korean Town, you'd probably get a less expensive hotel for much better facilities with free parking.
    Reviewed December 09, 2018
    Dear Kengkat, Thank you very much for your recent visit and for taking the time to post your feedback. We do indeed offer parking at $35 which is a hot commodity here in the LAX area and we keep our pricing in line with other Hotels. We invite you to return to Custom Hotel the next time your business or leisure plans return you to Los Angeles. Warmest Regards, Gary G
    Responded December 11, 2018
    Custom Hotel
    9.2
    Exceptional
    eilaT from Israel
    Solo traveler
    Deluxe King
    Stayed 1 night in June 2018
    Good for a night stay”
    The floor looks a bit creepy color wise, but the room is nice, spacious and comfy. Thought the water that was on the counter was completely, didn't see the sign saying it was 3$ per small bottle. 6 of them at Ralph's, which is just a few steps, is 1.55$ and 24 are 5$. A bit over the top. As for the fitness center, 2 treadmills, one doesn't work, the other is noisy and the incline doesn't work. Breakfast, looks nice, I didn't have it. The hotel has a shuttle service from the airport. Give them a call, so you can get picked up.
    Reviewed June 19, 2018
    Dear eilaT, Thank you very much for your recent visit and for taking the time to share your feedback. We're glad to read that we met your expectations! We invite you to return to Custom Hotel next time your business or leisure plans return you to Los Angeles. Warmest Regards, Gary G
    Responded June 21, 2018
    Custom Hotel
    9.6
    Exceptional
    YIP from Hong Kong
    Business traveler
    Deluxe Queen
    Stayed 1 night in April 2018
    Best value around the LAX airport area!”
    The price is unbeatable. Clean, comfort (perhaps some room are facing main blvd and maybe a little bit noisy). Also Ralph's (super market) is just next to the hotel. very convenient! Not to mention they have free shuttle going to and from Airport.
    Reviewed April 09, 2018
    Dear YIP, Thank you for staying with us and sharing your experience, we appreciate your post! I am so glad to hear your feedback regarding our property and your comments on our value proposition. We look forward to having you stay with us in the future. Best, Gary
    Responded April 10, 2018
    Custom Hotel
    2.0
    lonell from United States
    Business traveler
    Deluxe King
    Stayed 3 nights in February 2019
    Acceptable”
    Room door would not lock and we recurved rude service from a lady when checking in
    Reviewed February 13, 2019
    Dear lonell, Thank you very much for your recent visit, we appreciate your business. I sincerely apologize for not meeting your expectations on this stay and for any rudeness you encountered from our staff. Once again, thank you for staying with us and sharing your experience! Warmest Regards, Gary G
    Responded February 14, 2019
    Custom Hotel
    4.0
    Eugene from United States
    Family with young children
    Deluxe Queen
    Stayed 2 nights in January 2019
    They saw me struggling with 2 kids and multiple bags and did not offer me the luggage dolly at all”
    The next morning I saw other guest with the luggage dolly. I noticed other guest clothes under the bed, there were dried up stains behind the bath room door that resembled blood stains. The shower water pressure was intense and sprayed out very abrasive from the bath tub faucet part at the same time as the shower. This place looks nice from the outside and then the Rooms have small beds that are very low to the ground and resembles a small cruse boat room
    Reviewed January 22, 2019
    Dear Traveler, Thank you very much for your recent visit, we appreciate your business. I sincerely apologize for not meeting your expectations on this stay. Once again, thank you for staying with us and sharing your experience! Warmest Regards, Gary G
    Responded January 26, 2019
    Custom Hotel
    4.4
    Dickson from Singapore
    Family with teens
    Deluxe Two Doubles
    Stayed 7 nights in July 2018
    Terrible hotel but good location, DISAPPOINTING”
    Location: 5 mins drive from airport, right next to Ralphs (supermarket), and lots of restaurants in the vicinity. However, quite a distance from hollywood area. Cleanliness: Generally clean lobby and room, but some days, the housekeeping did not throw the rubbish and always did not give enough towels (2 towels for 4 pax?!) even though we remind them everyday! Staff: Reception staff service is horrible. They seems to be always busy with their computer, we had to wait for minutes before being served despite standing right in front of them. They are not helpful at all when you ask them about the surrounding area, places to eat, etc. Despite having 4 pax in the room and constant reminder to provide 4 towels, we still receive only 2 towels a day. There is clearly a miscommunication problem among the staff. One one night, we requested for a towel to be delivered to our room. The towel never arrived. The general attitude of the staff are cold and not welcoming.
    Reviewed September 24, 2018
    Dear Dickson, Thank you very much for your recent visit, we appreciate your business. I sincerely apologize for not meeting your expectations on this stay and the issues surrounding your request for towels. I have already reviewed your feedback with my staff to ensure we fix any communication glitches that may have taken place. Once again, thank you for staying with us and sharing your experience! Warmest Regards, Gary G
    Responded September 26, 2018
    Custom Hotel
    8.0
    Excellent
    HYO from Canada
    Family with young children
    Deluxe Two Doubles
    Stayed 4 nights in August 2018
    Great value for the money. ”
    Professional staff and well renovated room. My room had some technical issues with AC / heat but an awesome lady at the front desk name Jay or J handled immediately and resolve the matter right away. Modern style deco and neat housekeeping. Only complain i had wasNo self parking available and over night valet is $35 - you can find some street parking spots but depending on days and time.
    Reviewed September 03, 2018
    Dear HYO, Thank you for staying with us and sharing your experience. I am so glad to hear your feedback regarding our staff. Thank you for recognizing our prerogative of going above and beyond for our guests! We look forward to having you stay with us in the future. Best, Gary
    Responded September 22, 2018
    Custom Hotel
    8.0
    Excellent
    Komwut from Thailand
    Solo traveler
    Stayed 1 night in January 2012
    my perfect choice for short stop near lax”
    location, service and convenient
    i definitely like this hotel "custom" i often visit usa and most the time i have to fly in lax.i'll always looking for hotel near lax for my short stop as i don't like to fly several flights in a row. i have stayed in several hotels.so far custom is my perfect one.i like to location, very close to airport, there is also free shuttle service. i like hotel decoration and staff as well, they're very helpful. hotel is also close to ralph supermarket. the day i left hotel, in the morning i felt sick, i probably picked up a cold on the previous flight.lucky hotel is near supermarket and i just got some medical there. i definitely stay there again for my next visit.
    Reviewed February 10, 2012
    8.3
    Excellent
    Keith from United States
    Couple
    Stayed 3 nights in August 2010
    Good value”
    Ralph's grocery/right next door
    Not a walking area of town
    Always use this hotel when in LA. Reasonable rates for a decent room. Rent a car out of LAX, hotel at corner of Manchester and Lincoln. Many restaurants within 10-min drive. Parking is a bit steep at $22/night but rate comparable to most airport area hotels.
    Reviewed August 31, 2010
    3.2
    Adil
    Family with young children
    Deluxe Two Doubles
    Stayed 1 night in February 2019
    Zero hospitality, no friendly staff, hidden deposit, even dong know they gonna back my deposit??”
    Restroom not clean, beds are not actually deluxe which they mentioned. Truly not recommend.
    Reviewed February 06, 2019
    Dear Adil, Thank you very much for your recent visit, we appreciate your business. I sincerely apologize for not meeting your expectations on this stay. We collect an authorization of $50 per day for incidentals similar to many hotels nationwide. Once again, thank you for staying with us and sharing your experience! Warmest Regards, Gary G
    Responded February 07, 2019
    Custom Hotel
    4.8
    Joseph from United States
    Solo traveler
    Deluxe King
    Stayed 1 night in January 2019
    Expensive for value”
    At a bit over $100 I expected the place to be clean and nice, but was surprised by the kind of dumpy feel to the place. The staff was nice but the room itself had bits of dirt on the walls, a crappy carpet, the curtains let light through in the morning, and the light switch shocked me. On the plus side the shower was warm and the TV worked, and the bed was comfy. But overall I had expected something nicer and cleaner.
    Reviewed January 06, 2019
    Dear Joseph, Thank you very much for your recent visit, we appreciate your business. I am glad to hear your comments about our staff but sincerely apologize for not meeting your expectations otherwise. Once again, thank you for staying with us and sharing your experience! Warmest Regards, Gary G
    Responded January 10, 2019
    Custom Hotel
    6.4
    Good
    Sandy
    Group
    Deluxe Queen
    Stayed 1 night in December 2018
    Its alright if you stay here one night”
    This is a hotel to stay in if you are transferring or just staying one night. Nothing much around and the room is very average with a worn bathroom. Staff however was nice n friendly. They provide free shuttle to n from airport - id recommend using it since they will charge you resort fee nevertheless
    Reviewed January 04, 2019
    Dear Sandy, Thank you very much for your recent visit and for taking the time to share your feedback. I am so glad to hear your feedback regarding our staff! I would love to personally showcase the area next time you are in town. We have a number of restaurants within walking distance and we are within a stone's throw to Marina Del Rey, Venice Beach, and Santa Monica. By the way, we do not have a resort fee in addition to our room and tax. We invite you to return to Custom Hotel next time your business or leisure plans return you to Los Angeles. Warmest Regards, Gary G
    Responded January 08, 2019
    Custom Hotel
    8.4
    Excellent
    Richard from Australia
    Solo traveler
    Deluxe King
    Stayed 1 night in June 2018
    Good transit hotel. ”
    The staff are great, the rooms are large by European standards and the WiFi is good. While the hotel is not near anywhere in walking distance there is a bar and small swimming pool and various small coffee and food shops and supermarket around the corner. The stand out was the West Indies themed pool party on the afternoon I checked out.
    Reviewed June 22, 2018
    Dear Richard, Thank you very much for your recent visit and for taking the time to share your feedback. We're glad to read that we met your expectations! We invite you to return to Custom Hotel next time your business or leisure plans return you to Los Angeles. Warmest Regards, Gary G
    Responded June 23, 2018
    Custom Hotel
    6.0
    Peter from United Kingdom
    Solo traveler
    Deluxe King
    Stayed 1 night in June 2018
    Don't bother with the airport shuttle”
    Arrived at LAX and called hotel to request shuttle, transferred to an un-answered extension. As the call from my UK phone would have cost more than Uber I took this option. Hotel reception staff were more interested in something on their phones than guests trying to check in.
    Reviewed June 21, 2018
    Dear Peter, Thank you very much for your recent visit, we appreciate your business. I sincerely apologize for not meeting your expectations on this stay. Once again, thank you for staying with us and sharing your experience! Warmest Regards, Gary G
    Responded June 23, 2018
    Custom Hotel
    6.4
    Good
    Phoenix from Hong Kong
    Solo traveler
    Deluxe King
    Stayed 3 nights in March 2018
    Good”
    generally it is fine but the last night i stayed was nightmare. guest next door was smoking and made my room flooded with smoke and cloudy. guest the other door was noisy and a couple had quarrel loudly in the late mid night!
    Reviewed March 13, 2018
    Dear Phoenix, Thank you very much for your recent visit and for taking the time to share your feedback. We're glad to read that we met your expectations! I am so sorry about the neighbors not conforming to our policy of non-smoking in guestrooms. We invite you to return to Custom Hotel next time your business or leisure plans return you to Los Angeles. Warmest Regards, Gary G Custom Hotel
    Responded March 14, 2018
    Custom Hotel
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