Dorsett Kuala Lumpur
Dorsett Kuala Lumpur
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9.2
Exceptional

"Spacious room n great location."

Muhammad A.

|

May 8, 2018

 Dorsett Kuala Lumpur
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Lobby Dorsett Kuala Lumpur
Lobby
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Swimming pool [outdoor] Dorsett Kuala Lumpur
Swimming pool [outdoor]
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Fitness center Dorsett Kuala Lumpur
Fitness center
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See map Dorsett Kuala Lumpur
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Excellent
Location
8.7
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What guests are saying:
Car Park was poor though - narrow and very limited
Keng from Singapore
Couple
The location is superb, just a 5 minute walk to Pavilion Mall, surrounded by all kinds of restaurants. It's very convenient. The hotel staff also very friendly and helpful
Chin from Malaysia
Solo traveler
Nice hotel in good location.
Jenny from Singapore
Group
I always stay in Dorsett whenever I plan to go to the Midvalley area. I've tried Cititel and Gardens but I still prefer this hotel.
Alvin from Malaysia
Family with teens
Great staff, super clean and breakfast was amazing 👍
Nur from Malaysia
Couple
Had a great time, the room was spacious and clean. Location is strategic, only walking distance to Pavilion and surrounding malls.
hazlina from Malaysia
Couple
the location is perfect, near pavilion .the staff very helpful and friendly.
THOR from Malaysia
Couple
The concierge staffs and room service are very comunicative and helpful. My special thanks to the handsome bro Khalid, concierge staff (am l right?)
Hendrik from Indonesia
Family with young children
Walking distance to pavilion mall. Everything else was good.
Nur from Singapore
Family with young children
The location of Dorsett Hotel is great, Nearby to Pavillion and lots of eatery around. The only thing that is not so perfect is the long queue for Breakfast as well as small Gym. Else Perfect...
David from Singapore
Group

Dorsett Kuala Lumpur

Excellent location
- Inside city center
- What's nearby?
Excellent
From 7352 reviewsSee what guests said
8.0
/
10
Excellent cleanliness
8.1
Recommended by 90% of guests
Value for money8.1
Distance to city center0.1 Km
Location rating8.7
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport18.8 km
  • 470 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Kuala Lumpur

Select your room
7.9
Very good
Room comfort & quality
This property is in high demand!Booked 42 times since yesterday | 39 travelers are looking at this property right now
2 Bedroom Premier
2 Bedroom Premier
...
  • Room size: 94 m²/1012 ft²
  • City view
  • 1 queen bed & 2 single beds
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Premier 2-Bedroom
Premier 2-Bedroom
...
  • Room size: 94 m²/1012 ft²
  • City view
  • 1 queen bed & 1 double bed
Enter dates to see prices
Two Bedroom Suite
Two Bedroom Suite
...
  • Room size: 74 m²/797 ft²
  • City view
  • 2 single beds and 1 queen b...
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Dorsett Queen Studio Residence
Dorsett Queen Studio Residence
...
  • Room size: 61 m²/657 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Two-Bedroom Suite
Two-Bedroom Suite
...
  • Room size: 74 m²/797 ft²
  • City view
  • 1 queen bed & 1 queen bed
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Dorsett Suite
Dorsett Suite
...
  • Room size: 94 m²/1012 ft²
  • Street view
  • 1 king bed
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Dorsett Room
Dorsett Room
...
  • Room size: 30 m²/323 ft²
  • Street view
  • 2 single beds
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Deluxe Premier
Deluxe Premier
...
  • Room size: 38 m²/409 ft²
  • Street view
  • 1 king bed or 2 single beds
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Family Room
Family Room
...
  • Room size: 30 m²/323 ft²
  • Street view
  • 1 single bed and 1 king bed...
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Two-Bedroom Premier Suite @ Dorsett Residences
Two-Bedroom Premier Suite @ Dorsett Residences
...
  • Room size: 94 m²/1012 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Have a question for Dorsett Kuala Lumpur?

What people love about the property

  • 10.0
    Exceptional

    "Staff are very attentive and friendly."

    Wilson

    |

    April 29, 2018

  • 8.8
    Excellent

    "Staff were polite and very sincere in helping."

    Juliah B.

    |

    May 9, 2018

  • 10.0
    Exceptional

    "The family room is spacious for 3 adults, clean and comfortable."

    Muhammad A.

    |

    March 22, 2018

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More about Dorsett Kuala Lumpur

More about Dorsett Kuala Lumpur

10.0
Exceptional

"Rooms are clean and spacious."

Nur S.

|

April 28, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

American cuisine
American cuisine
Jake's Charbroil Steaks
280 m American, Barbecue, European
Tony Roma's
310 m American, Barbecue, European
Fish & Co. (pavilion Kl)
360 m American, Halal, Seafood
Asian cuisine
Asian cuisine
Li Yen
60 m Asian, Chinese
SB Corner
70 m Asian, Indian, Malaysian
Chuai Heng Restaurant
100 m Asian, Chinese
Chinese cuisine
Chinese cuisine
Royal China Restautant
90 m Chinese
Silk Road
230 m Chinese
Vegetarian Corner
310 m Chinese, Vegan

What they offer

9.6
Exceptional

"Clean, spacious rooms with amenities available."

Jose D.

|

February 8, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (7352)Booking.com Reviews (2562)
8.0
/
10
Cleanliness8.1
Facilities7.8
Location8.7
Room comfort and quality7.9
Service8.0
Value for money8.1
Provided by verified guests of Agoda
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All guests (7352)
All room types

Show reviews that mention 

Showing 5305 verified guest comments
12345
10.0
Exceptional
Zamir from Singapore
Family with young children
Dorsett Queen Studio Residence
Stayed 2 nights in January 2019
Awesome Hotel and great location ..!”
I went 1st time to this Hotel and I'm in love with this Hotel now. Awesome location, very nice hotel staffs, and our stay was so memorable here. Rooms huge and Toilet was lovely. Great view from Balcony ...
Reviewed January 13, 2019
9.2
Exceptional
Nur from Brunei Darussalam
Family with teens
Two Bedroom Suite
Stayed 4 nights in January 2019
Good but a few observation”
this hotel is perfect for a family of 4 adults and it’s near KL Pavillion, just a few minutes walk. I read reviews of people complaining about being given 1 keycard so i contacted them, thinking that it’s solved. But the issue was that you are only given ONE lift card, and we don’t shop or walk together all the time. Though the doorman was kind enough to let us in when my brother is upstairs, you can’t expect them to wait on you everytime. I understand there are risks, but hopefully the hotel can resolve this issue. The room was not the one pictured in the website, and I thought we’ll be staying at the hotel & not the residences. I was too tired to get clarification and it wasn’t much of an issue, as the suite is still large & has the facilities & amenities. Phone didn’t work and we had to call the hotel by cellphone. Housekeeping was excellent but didn’t came one day but they fixed it quick. Other than that, buffet is decent and the staff and security greets you warmly.
Reviewed January 13, 2019
Dear Nur, Greetings from Dorsett Kuala Lumpur. First of all I would like to thank you for staying with us, and for sharing your feedback. We are glad that you have enjoyed your stay overall. We are sorry to learn that you have experienced inconveniences due to the limited number of lift card extended upon check-in, as well as the phone line coverage for this I apologise, Thank you for your warm words of compliments to the Food & Beverage and Security team. Kindly let me know if there is anything I can do. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations
Responded January 14, 2019
Dorsett Kuala Lumpur
10.0
Exceptional
Zamir from Singapore
Family with young children
Dorsett Room
Stayed 2 nights in January 2019
Awesome Hotel residence and really worth the money-;)”
I would highly recommend this Residence Hotel to all Family with kids since its a huge spacious Room for family with big Bath tub and living room. Location also at very centrally located and easy access via walking to Pavilion Mall.
Reviewed January 07, 2019
Dear Zamir, Greetings from Dorsett Kuala Lumpur. First of all I would like to thank you for staying with us, and for sharing your feedback. We are glad that you have enjoyed your stay, and the location. Kindly let us know if there is anything we can do. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations
Responded January 10, 2019
Dorsett Kuala Lumpur
9.6
Exceptional
Tabassum
Family with teens
Two Bedroom Suite
Stayed 5 nights in December 2018
Great location along with spacious room”
Pros: Rooms were really spacious and very clean. Great location, just 5 mins walk from Pavilion mall. Breakfast service and food items were really great. Staffs were well behaved, attentive and helpful. Ironing facility, hair dryer was in good condition. Top floored infinity pool has a wonderful Petronas Towers view. Overall we had a wonderful experience and stay at Dorsett Residence Kuala Lumpur. Highly recommended. Cons: We have found 2/3 mosquitoes flying in our room but no mosquito repellent or aerosol was provided.
Reviewed January 05, 2019
Dear Tabassum, Greetings from Dorsett Kuala Lumpur. First of all I would like to thank you for staying with us, and for sharing your feedback, We are glad that you have enjoyed the cleanliness of the rooms, and the location. Thank you for your warm words of compliments to my team, as well as the residence facilities. Kindly let us know if there is anything we can do. We would like to apologise for the inconveniences you have experienced due to the mosquitoes in the residence. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations
Responded January 09, 2019
Dorsett Kuala Lumpur
8.4
Excellent
Sim from Singapore
Family with teens
Premier 2-Bedroom
Stayed 2 nights in December 2018
Excellent”
Hotel staff were great. They provided excellent service, I would like to commend the duty managers Rajee (I hope I got the spelling right as I spoke to him over the phone) and Mas who went the extra mile to meet my extended families' accomodation needs when the Dorsett Residences did not meet requirements. Would also like to commend Atiq who was extremely helpful and accomodating during check in. Room wise, they were spacious and clean. Overall an enjoyable and pleasant stay and experience.
Reviewed January 02, 2019
9.2
Exceptional
Sim from Singapore
Family with teens
Premier 2-Bedroom
Stayed 3 nights in December 2018
Exceptional”
Should be clear as to how many people can be accommodated at the premier 2 bedroom at the residence. I booked for 4 adults n found it inadequate. Fortunately the managers in charge over 2 days which were Rajee and Mas and a staff by the name of Atiq swapped us over to 2 adjoining rooms at the hotel. The rooms were much more comfortable with more beds. My compliments and gratitude to the 3 of them for their excellent customer service!
Reviewed December 31, 2018
9.6
Exceptional
lim from Malaysia
Couple
Dorsett Room
Stayed 1 night in December 2018
Nice stay, but breakfast not recommendation ”
First time going breakfast but need to q for almost 15 minute, at the end inform us go second floor breakfast, but after going up only realise limited of breakfast provided, pls prepared the same variety of food before you request us to going second floor, the breakfast at second floor really suck
Reviewed December 30, 2018
8.0
Excellent
Tania from Indonesia
Family with young children
Dorsett Room
Stayed 1 night in December 2018
big twin bed, comfortable for family with children ”
walkable to pavilion and alor street. the lobby and corridor looked old but not the room it was bright and our bath room is very clean. the twin bed was big it fitted to sleep comfortably for family with 2 kids.
Reviewed December 17, 2018
Dear Tania, Greetings from Dorsett Kuala Lumpur. First of all I would like to thank you for staying with us, and for sharing your feedback, We are glad that you like the location of the hotel, and the cleanliness and spaciousness of the room and bathroom. Please let us know if there is anything we can do. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations
Responded December 18, 2018
Dorsett Kuala Lumpur
6.4
Good
Julie from Australia
Family with young children
Two Bedroom Suite
Stayed 11 nights in December 2018
The location is central but the residency tower felt like I was at home and not on holidays.”
This hotel looks nothing like the pictures it advertises. The residency tower was disappointing and had no luxury about it. The breakfast was disappointing and staff don’t understand or speak English which makes it difficult to communicate
Reviewed January 13, 2019
Dear Julie, Greetings from Dorsett Kuala Lumpur. First of all I would like to thank you for staying with us, and for sharing your feedback. We are sorry to learn that you have experienced inconveniences during your stay due to the breakfast offerings and services. We take your feedback on board with regards to the presentation of the pictures of the residence, we will work on addressing your concerns accordingly. Kindly let us know if there is anything we can do. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations
Responded January 14, 2019
Dorsett Kuala Lumpur
8.0
Excellent
Lai from Malaysia
Family with young children
Two Bedroom Suite
Stayed 1 night in January 2019
Clean,location”
Good location
Reviewed January 11, 2019
Dear Lai, Greetings from Dorsett Kuala Lumpur. First of all I would like to thank you for staying with us, and for sharing your feedback. We are glad that you have enjoyed your stay, and the location. Kindly let me know if there is anything I can do. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations
Responded January 11, 2019
Dorsett Kuala Lumpur
9.6
Exceptional
Aj from Brunei Darussalam
Couple
Dorsett Room
Stayed 3 nights in January 2019
Location location location”
The location was key to the stay this tine around though the rooms are clean and well maintained but really need to invest on the sound proofing of the rooms.
Reviewed January 11, 2019
6.8
Good
SUCHEAT from Cambodia
Family with young children
Dorsett Room
Stayed 3 nights in December 2018
Good location but...”
Pros: good location, only5min walk to Pavilion and major shopping mall around the area. Cons: 1. Service is bad. I booked the residence part due to the kids but was told on arrival that residence are not available. They blamed Agoda for not informing them. They tried tell me that they will upgrade me to the hotel room, which I don’t really need but had no choice. 2. This is not a 5-star hotel (4.5 max) - I have been to many 5-star hotels. 3. Breakfast is rubbish and be prepared for a long queue for such rubbish breakfast. It annoyed me to the point that my wife cannot bother with breakfast during our 4 nights stay there. 4. Rooms are rather small for an alleged 5-star hotel. Bathroom is a bit weird especially with the toilet spray which you have to use both hands to use it - very strange. 5. Upon checking out staff didn’t give you a receipt unless requested - another strange thing to do. I won’t go back to this hotel again.
Reviewed January 02, 2019
Dear SUCHEAT, Greetings from Dorsett Kuala Lumpur. First of all I would like to thank you for staying with us, and for sharing your feedback. We are glad that you have experienced inconveniences due to the non availability of the residence and hence you are offered an upgrade at the hotel, for this I apologise, We will review your feedback of our breakfast offerings with the Food & Beverage Manager as for us to evolve and improve. We take your feedback on board with regards to the size of the room, and the bathroom. I am very sorry to learn that your stay with us have not been a pleasant one. We have no excuse to this, but to improve on our services so as to deliver a better stay experience to our guests. Kindly let us know if there is anything I can do. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations
Responded January 09, 2019
Dorsett Kuala Lumpur
8.8
Excellent
Ryann from Singapore
Family with young children
Two Bedroom Suite
Stayed 1 night in December 2018
Excellent”
Everything was great except for the hotel carpark which was extremely narrow! It seemed impossible to manoeuvre the 90 degree bend towards the basement 2 carpark. We had to park at the adjacent Dorsett Residence instead.
Reviewed December 16, 2018
Dear Ryann, Greetings from Dorsett Kuala Lumpur. First of all I would like to thank you for staying with us, and for sharing your feedback. I am sorry to learn that you have experienced inconveniences due to the limitation of space in the carpark. We take your feedback on board. Kindly let us know if there is anything we can do. Thank you. Best regards, Victor Hiew Director of Operations
Responded December 18, 2018
Dorsett Kuala Lumpur
9.2
Exceptional
Adam from Singapore
Family with young children
Two Bedroom Suite
Stayed 3 nights in December 2018
Nice place. Not so nice location”
The Good Apartment is clean, lovely and well equipped Fast Internet Cafe serves yummy muffins and cakes. Near Pavillion Mall The Bad Inadequate carparks. Had to dismount all my luggages to park the car at the autocarpark. No connecting shelter between the hotel and apartment building. So you get wet in a heavy downpour. The room phone was not working. So had to go down to the lobby to report that. Even when they fixed it, the phone service failed again. The roads to this place is always congested. So it is difficult to get in and out of this place.
Reviewed December 14, 2018
Dear Adam, Greetings from Dorsett Kuala Lumpur. First of all I would like to thank you for staying with us, and for sharing your feedback. We are glad that you have enjoyed the residence, I apologise for the inconveniences you have experienced due to the residence is not connected to the hotel directly, and lack of car parking space at peak times. We take your feedback on board with regards to the traffic condition surrounding the area. Kindly let us know if there is anything I can do. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations
Responded December 18, 2018
Dorsett Kuala Lumpur
8.8
Excellent
Chew from Malaysia
Family with young children
Dorsett Room
Stayed 1 night in December 2018
Great location for shopping ”
The hotel has a great location, it is within 5 min walking distance to Pavilion Mall. The room is spacious. The swimming pool is not big, but sufficient for my young kids. Love their breakfast too. However, the speed of check in is rather slow. But the staff is good and friendly as willing to change us another non-smoking room after we found that we had checked in to a smoking room.
Reviewed December 14, 2018
Dear Chew, Greetings from Dorsett Kuala Lumpur. First of all I would like to thank you for staying with us, and for your warm words of compliments. We are glad that you have enjoyed our breakfast offerings. I am sorry to learn that you have experienced inconveniences due to the speed of check-in, and the size of the pool. Kindly let us know if there is anything we can do. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations
Responded December 15, 2018
Dorsett Kuala Lumpur
9.2
Exceptional
raden from Singapore
Group
Dorsett Room
Stayed 3 nights in December 2018
Exceptional”
The hotel staff were very helpful especially Vivian, at the reception counter; When we checked in she saw how big our party was and went her way to make us feel comfortable by settling our rooms first . She told us that we need not wait at the reception counter but rather at the cafe and would inform us when everything is ready. Such small gesture meant a lot to us. The housekeeping was also prompt in acceding our requests. overall great stay
Reviewed December 11, 2018
Dear Raden, Greetings from Dorsett Kuala Lumpur. First of all I would like to thank you for staying with us, and your warm words of compliments to my team. We are glad to learn of the favourable experiences you have encountered during your stay with us. Thank you once again for your positive words of encouragement, and we look forward to welcoming you back soon. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations
Responded December 12, 2018
Dorsett Kuala Lumpur
8.4
Excellent
Cheok from Malaysia
Family with young children
Dorsett Room
Stayed 1 night in November 2018
Great! Late check-in with free room upgrade”
Was here for very limited hours. Late check-in, and early check-out. Was given free room upgrade. Bigger space. Pros Strategic Location Spacious room Cons Breakfast area was chaotic Too many ppl, too small area
Reviewed December 03, 2018
Dear Cheok, Greetings from Dorsett Kuala Lumpur. First of all I would like to thank you for staying with us, and for sharing your feedback, We are glad that you have enjoyed your stay, and the room upgrade. Further to your feedback, we take your comments on board with regards to the breakfast area space. Kindly let us know if there is anything we can do, and I look forward to welcoming you back soon. Thank you. Best regards, Victor Hiew Director of Operations
Responded December 04, 2018
Dorsett Kuala Lumpur
9.6
Exceptional
Nur from Singapore
Family with teens
Two-Bedroom Suite
Stayed 4 nights in November 2018
Great stay!!”
We booked the two bedroom suite at dorsett residences and it's was really great. There were two bathrooms and one of them had a bathtub which was awesome as me and my sister were able to do our bubble baths and just relax after a tiring day out and about. Our booking included breakfast at the main building of the hotel. The breakfast spread was quite good. However, I wished that there were more varieties of American breakfast as well. But overall, it was very good as the food were replenished quite regularly and the taste was good. I celebrated my birthday there and I even put in my request such as higher floor for my birthday but upon check in, the front desk did not even mention it at all and just gave me a room on the 10th floor. She did not wish me a happy birthday either. I checked in on the 23rd and my birthday is on the 26th. In all of the hotels I've been to, they will always greet me happy birthday whenever I am celebrating it there. So there was abit lack of personal touch in the service given. The location is awesome cause it's just about 5 mins walk to pavillion where you can shop and eat with a variety of foods to choose from. It was great that they also had free parking. Although the carpark was quite a tight fit, we always were able to find a parking spot for our car and it leads right up to the hotel Lobby. Overall, I would highly recommend this hotel to both families and even couples cause there's really alot more pros than cons here. Thank you for the amazing stay!
Reviewed December 01, 2018
Dear Nur, Greetings from Dorsett Kuala Lumpur. First of all I would like to thank you for staying with us, and for sharing your feedback. We are glad that you enjoyed the proximity of the hotel, and the amenity. Further to this, I have further shared your feedback with the Front Office Manager who will look into the concerns highlighted, and to be detailed on our processes so as to deliver a better experience to our guests. Ms Nur, once again I would like to thank you for your feedback, kindly let me know if there is anything I can do to assist further. I look forward to welcoming you back in near future. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations
Responded December 03, 2018
Dorsett Kuala Lumpur
10.0
Exceptional
Anton from Australia
Couple
Dorsett Queen Studio Residence
Stayed 3 nights in November 2018
Exceptional”
This was wonderful accomodation. It is well set out and the housekeeping staff could not do enough to help make our stay pleasurable in every way. I would recommend this to anyone who is thinking about staying here. It is very large and suitable for three people. Four if you use the fold out sofa.
Reviewed November 29, 2018
Dear Anton, Greetings from Dorsett Kuala Lumpur. Thank you for taking the time to share your feedback, we are glad that you have enjoyed your stay with us. I would like to thank you once again for your compliments to the Housekeeping team. Kindly let us know if there is anything we can do to make your stay better. Thank you. Best regards, Victor Hiew Director of Operations
Responded November 30, 2018
Dorsett Kuala Lumpur
8.8
Excellent
Mohd from Malaysia
Family with teens
2 Bedroom Premier
Stayed 5 nights in November 2018
Good hotel”
Pros: 1. Easily accommodate 4-6 pax. 2. Ease of access to Pavilion Shopping Mall just next door as well as Bukit Bintang area. 3. Breakfast offers variety & delicious food. 4. Staff r friendly. 5. Room view that i requested facing the KLCC were simply marvelous. 6. The amenities were good. Got washing/dryer machine as well as simple cooking utensils. 7. Room service maintained clean during our 5-night stay. Cons: 1. The room we booked were actually a residence, the hotel is actually at the next building. 2. Only 1 pass card to enter the building & 1 entry card to the room were issued. 3. So many guests, felt a bit uncomfortable because of the crowd. 4. The actual room felt a bit small in size. 5. Can't get an extra bed. Only knew about this during check-in. Only normal room can request extra bed, notresidences. 6. Bit pricey. 7. The living room area was covered in tiles except the room. Summary Service is up to 4/5-star hotel, experience like 2/3-star hotel.
Reviewed November 26, 2018
Dear Mohd, Greetings from Dorsett Kuala Lumpur. First of all I would like to thank you for staying with us, and for your feedback. Thank you for your compliments to my team, as well as the breakfast offerings and proximity of the hotel. We take your feedback on board with regards to the crowd at certain time, and the size of the room. Please let me know if there is anything I can do. Thank you once again for your feedback, and I look forward to hearing from you soon. Thank you. Best regards, Victor Hiew Director of Operations
Responded November 27, 2018
Dorsett Kuala Lumpur
12345
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  • Excellent location
  • Pavilion Kuala Lumpur
  • Bukit Bintang Monorail Station is within 0.47 km