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Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes
Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes
Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes
Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes
Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes
Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes
Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes

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7.5

Very good

535 reviews

535 reviews

Housekeeping21
Swimming Pool5
View5
See map

8.5

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Bangkok Jazz

110 m

Spa Village

110 m

Cooking Classes at Kings Kitchen Klub

150 m

Chulan Square

160 m

Chulan Tower

170 m

Popular landmarks
Pavilion Kuala Lumpur

300 m

KLCC - Bukit Bintang Pedestrian Walkway

720 m

Jalan Alor

730 m

Aquaria KLCC

730 m

KLCC Park

880 m

Closest landmarks
Spa Indrani

240 m

Escentials

240 m

Bukit Bintang (Star Hill)

240 m

House of Suzie Wong

250 m

Jim Thompson Silk

250 m

Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes

Dorsett Residences, 172, Jalan Imbi, Bukit Bintang, Bukit Bintang, Kuala Lumpur, Malaysia, 55100 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Bukit Bintang, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Petronas Twin Towers. Rated with 5 stars, this high-quality property provides guests with access to fitness center, outdoor pool and sauna on-site.

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Highlights

Located in heart of Kuala Lumpur

Check-in/out [express]

Airport transport

290 meters to public transportation

Inside city center

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Temperature check for guests and staff
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Important announcement -- "Due to COVID-19 circumstances, we request that you check travel restrictions and relevant travel advisories before booking and travelling."

Facilities

Transport to airport

Complimentary WIFi in all rooms

Check-in/out [express]

Swimming pool [outdoor]

Exercise area

Sauna

Safety deposit boxes

Tours

Your dates are popular among travelersPopular destination! Properties in Kuala Lumpur are being booked every minute!
Value for money7.6
Location rating8.5
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport18.2 km

Rooms available at Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes

2 Bedroom Family Suite
...
  • Room size: 90 m²/969 ft²
  • City view
  • 1 single bed and 1 queen be...
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2 Bedroom Business Suite
...
  • Room size: 91 m²/980 ft²
  • City view
  • 1 queen bed & 1 queen bed
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Two Bedroom Suite Non-Smoking
...
  • Room size: 83 m²/893 ft²
  • City view
  • 1 queen bed & 1 queen bed
Enter dates to see prices
Two Bedroom Deluxe Suite
...
  • Room size: 95 m²/1023 ft²
  • City view
  • 1 queen bed & 1 queen bed
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Executive Two Bedroom Suite
...
  • Room size: 101 m²/1087 ft²
  • City view
  • 1 queen bed & 1 queen bed
Enter dates to see prices
Family Studio
...
  • Room size: 65 m²/700 ft²
  • City view
  • 1 king bed & 1 bunk bed
Enter dates to see prices
1 Bedroom Business Suite
...
  • Room size: 65 m²/700 ft²
  • City view
  • 1 king bed or 2 single beds
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2-Bedroom Premium Business Suite
...
  • Room size: 88 m²/947 ft²
  • Balcony/terrace
  • 2 queen beds
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One+Two Bedroom Combo Suite
...
  • Room size: 102 m²/1098 ft²
  • Balcony/terrace
  • 3 king beds
Enter dates to see prices
One Bedroom Family Suite
...
  • Room size: 61 m²/657 ft²
  • Balcony/terrace
  • 1 queen bed and 1 bunk bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee.

How do I get to Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes?

Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the serviced apartment know you want to book a ride, and they will contact you via the Agoda messaging service. Parking is available for a fee of 20 MYR per day. Self-parking is conveniently available at the serviced apartment. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the serviced apartment can arrange taxi service.

What is the smoking policy at Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes?

Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes?

The closest train, metro, or bus station is SBK15 Muzium Negara, 270 m away from Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes.

What restaurants are nearby Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes?

Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes’s neighborhood is Bukit Bintang which includes popular restaurants such as Royal China Restautant, SB Corner and Cellini's.

What popular shopping places are close to Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes?

Located in the Bukit Bintang area, Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes is close to great shopping choices like Pavilion Kuala Lumpur, Berjaya Times Square and Sungei Wang Plaza.

What are popular attractions near Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes?

Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes’s location in the Bukit Bintang neighborhood makes it close to famous attractions including Berjaya Time Square Theme Park, Bintang Walk and Museum of Illusions.

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Explore the neighborhood

What people love about Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes

  • 10

    Exceptional
    Location

    "Good place nearby bukit bintang, and u can still avoid the main road noise"

    Harsimren

    |

    May 3, 2022

  • 9.2

    Exceptional

    "Nice & good place"

    VOON

    |

    March 27, 2022

  • 10

    Exceptional
    Location

    "Good place, close to pavillion, times square, sungai wang plaza etc."

    MOHD

    |

    January 31, 2022

Property ranking|Compared to 6,806 Kuala Lumpur properties
See all rankings
Room size
84 sqm.
Location score
8.5/10
Cleanliness score
7.5/10
Value for money score
7.5/10
Bigger than
97
%
of Kuala Lumpur properties
Better than
93
%
of Kuala Lumpur properties
Better than
89
%
of Kuala Lumpur properties
Better than
88
%
of Kuala Lumpur properties
Overall rating:

7.5

Very good
535 reviews
Cleanliness
7.5
Facilities
7.4
Location
8.5
Read all reviews >
What travelers say they love:
In addition, the room with a great view.
Yee from Malaysia
Couple
More about Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes

More about Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes

Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes

Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes is the perfect choice for travelers who want to take in the sights and sounds of Kuala Lumpur. Experience an urban escape in Kuala Lumpur with a stay at Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes, with its exceptional location right in the city center. Access is everything, and you'll get the most of while staying only 7.7 km from Terminal Bersepadu Selatan and its easy transportation options.
Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes offers numerous on-site facilities to satisfy even the most discerning guest. Free internet access provided within the serviced apartment keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Kuala Lumpur is made even more convenient with the taxi services available at the serviced apartment.
For those driving their own car, parking is available for guests. Always get the assistance you need with front desk services including express check-in or check-out and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the serviced apartment's tours. For guests who would like to smoke, the designated smoking areas are available.
All guestrooms at Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the serviced apartment, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Every stay is a new experience with various interesting room layout options at Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes, including rooms with separate living room and balcony or terrace. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator is provided in some guestrooms. Bathroom amenities are just as important as others, and at the serviced apartment you'll find a hair dryer, toiletries and towels available in some guest bathrooms.


Dining and things to do

Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes offers unique recreational opportunities for all guests. A relaxing end to every day is possible with a visit to the sauna, located right in the serviced apartment. Don't forget to make a visit or two to the serviced apartment's pool. Burn off you vacation calories with a quick visit to the serviced apartment's fitness facility.


Around the property

Don't miss out on all that Kuala Lumpur has to offer! Be sure to visit Menara Kuala Lumpur located 1.4 km away, an item on every checklist of those who travel to Kuala Lumpur.


Reasons to stay here

Compared to other accommodations in Kuala Lumpur, facilities here are rated higher than 91% of them.
Compared to the city's accommodation options, this serviced apartment scored higher than 92% of them for food and dining.
Guests who stayed at this serviced apartment have scored it higher than 93% of accommodations in the city.

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Amenities and facilities
Very good
Facilities

7.4

Most talked about facilities

Housekeeping

13 mentions

Swimming Pool

9 mentions

Food & Dining

1 mention

Internet

1 mention

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Filipino
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms

Things to do, ways to relax

  • Exercise area
  • Sauna
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Hand sanitizer
  • Hygiene certification
  • Professional-grade sanitizing services
  • Rooms sanitized between stays
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Kitchen

Services and conveniences

  • Contactless check-in/out
  • Disabled facilities
  • Doorman
  • Elevator
  • Safety deposit boxes
  • Smoking area

For the kids

  • Family room
  • Playground

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Exterior corridor
  • Pets allowed
  • Security [24-hour]

Getting around

  • Parking [paid]
  • Taxi service
  • Transport to airport

Available in all rooms

  • A/C
  • Balcony/terrace
  • Blackout curtains
  • Complimentary drinking water
  • Iron and ironing board
  • Kitchenette
  • Linens
  • Microwave
  • Non-smoking
  • Refrigerator
  • Separate dining area
  • Separate living room
  • Sofa
  • Toiletries
  • Towels
  • TV [flat screen]
  • Washing machine
  • Wi-Fi [complimentary]
  • Wooden/parqueted flooring
Food and dining
Breakfast options
  • American
  • Asian
  • Halal
Location
Dorsett Residences, 172, Jalan Imbi, Bukit Bintang, Bukit Bintang, Kuala Lumpur, Malaysia, 55100
Excellent
Location

8.5

Airports

  • Sultan Abdul Aziz Shah Airport (SZB)
    18.2 km
  • Kuala Lumpur International Airport (KUL)
    45.1 km

Public transportation

  • SBK15 Muzium Negara
    280 m
  • Bukit Bintang Monorail Station
    520 m

Hospital or clinic

  • Ting Skin & Laser Centre
    260 m

Shopping

  • Pavilion Kuala Lumpur
    300 m

Convenience store

  • 7 Eleven
    260 m

Cash withdrawal

  • ATM
    30 m
What's nearby

Popular landmarks

  • Pavilion Kuala Lumpur
    300 m
  • KLCC - Bukit Bintang Pedestrian Walkway
    720 m
  • Jalan Alor
    730 m
  • Aquaria KLCC
    730 m
  • KLCC Park
    880 m
  • Petronas Twin Towers
    1.2 km
  • Menara Kuala Lumpur
    1.4 km
  • Chinatown - Kuala Lumpur
    2.2 km
  • Central Market
    2.3 km
  • KL Bird Park
    3.1 km

Nearby landmarks

  • Bangkok Jazz
    110 m
  • Spa Village
    110 m
  • Cooking Classes at Kings Kitchen Klub
    150 m
  • Chulan Square
    160 m
  • Chulan Tower
    170 m
  • Starhill Spa
    220 m
  • Ayurvedium
    220 m
  • Starhill Gallery
    220 m
  • Tiffin Bay/Tiff's Jazz Lounge
    230 m
  • Seri Melayu
    230 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 3-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The property requires a refundable security deposit of MYR 300 upon check-in.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until21:00
  • Check-out from00:00
  • Check-out until11:00

Extras

  • Daily Internet/Wi-Fi fee0 MYR

The property

  • Non-smoking rooms/floorsno
  • Number of rooms 30
  • Room voltage240
  • Year property opened2018
  • Most recent renovation2018

Parking

  • Daily parking fee20 MYR
Property announcements

Guests are required to show a valid ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Due to COVID-19 circumstances, we request that you check travel restrictions and relevant travel advisories before booking and travelling.

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

Due to the ongoing Coronavirus (COVID-19) situation, the property can currently only accept bookings from essential workers. Identification and reasonable evidence of work qualification must be presented at check-in. Please contact the property for more information.

Due to COVID-19 circumstances, certain public facilities and areas may be closed in accordance with government directives. Please contact the property for more information.

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

In response to the Coronavirus (COVID-19), guests are required to wear a face covering in all public spaces and indoor common areas.

Reviews of Dorsett Residence Bukit Bintang by Vale Pine Luxury Homes from real guests

Provided by verified guests of Agoda
7.6
/
10
Cleanliness7.5
Facilities7.4
Location8.5
Service7.1
Value for money7.6
High score for Kuala Lumpur
Rating
9+ Exceptional (55)
8-9 Excellent (30)
7-8 Very Good (38)
6-7 Good (21)
<6 Below Expectation (68)
Time of the year
Mar - May (44)
Jun - Aug (41)
Sep - Nov (60)
Dec - Feb (67)
All guests (532)
All room types
All languages

Show reviews that mention 

Showing 212 verified guest comments
12345
9.2
Exceptional
ABDUL from Singapore
Family with young children
Two Bedroom Suite Non-Smoking
Stayed 3 nights in January 2019

Good stay”

One of the reason we stayed here is due to the close location to Pavilion and it’s true. The place is about 5 mins walk to Pavilion. It has a nice, unblocked view facing the southern part of Bukit Bintang. The rooms are comfortable. For those who stay in, there’s a good selection of IPTV channels to watch. There’s no proper check-in counter so be ready to call them to check-in. As for cleaning, you have to inform them when you want your room cleaned. We opted to pay for only a day of cleaning after reading the reviews here. They only give one access card so if you are travelling in separate groups, make sure you plan well. They have heavy dining table chairs so it can disturb your night if you have neighbours upstairs who drag their chairs. Other than that, a recommended stay.

Reviewed January 20, 2019

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10.0
Exceptional
rozainita from Malaysia
Family with teens
Executive Two Bedroom Suite
Stayed 1 night in November 2020

Exceptional”

We stayed in vale pine homes for 4D3N and we had a lovely stay during the moment. The staff also very helpful that made our stay memorable. We surely will come again next time.

Reviewed December 01, 2020

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7.6
Very good
Noorezzati from Singapore
Family with teens
Two Bedroom Deluxe Suite
Stayed 2 nights in March 2019

Good location ”

Dorsett residence is next door to Dorsett hotel. The driver (from Dorsett residence) actually dropped us off at the hotel. We had a hard time trying to check in because we were at the wrong location to begin with. Took awhile for the receptionist to realise we’re to go to the residence. You have to call the Malaysian number to check in. There’s no service counter to help and likewise for checkout. I am also still waiting for my deposit refund. Other than that, room was nice and location is so near to pavilion for shopping. Overall, not a bad experience.

Reviewed March 28, 2019

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7.2
Very good
TAHA from Bahrain
Family with teens
Two Bedroom Suite Non-Smoking
Stayed 5 nights in September 2019

Good choice ”

It was my second time to stay at Dorsett Residence Bukit bintang with a week as me and my family like it there . But I was surprised when I went to check in it was through a third party which was Valpine agency and it was my first time to experience this since I joined agoda and I was upset for dealing with third party

Reviewed September 11, 2019

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8.8
Excellent
Anisa from Indonesia
Couple
2-Bedroom Executive Suite (Smoking)
Stayed 2 nights in September 2019

One of fav place in kuala lumpur”

Thanks for services ,still my fav place if i stayed in kuala lumpur. Suggest for dorsett if you have a discount for royal member. Thanks

Reviewed September 11, 2019

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8.0
Excellent
KHAIRUN from Singapore
Family with young children
2 Bedroom Family Suite
Stayed 4 nights in November 2018

Good location - nice apartment ”

cons - water source is not clean, bath tub is filled with yellowish water, only one Access card per unit. Pro - strict security, nice infinity pool overlooking twin tower, strong aircon, stylish interior and cosy, appears smaller than in the picture, comes with basic kitchenette n wash/dry machine + fridge. Ideal location - 5 min to heart of Bukit Bintang.

Reviewed November 10, 2018

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9.2
Exceptional
Nurul from Singapore
Family with teens
Two Bedroom Deluxe Suite
Stayed 4 nights in September 2018

It was a pleasant 5d4n”

Our apartment was easy to find and is close to pavilion which is convenient for us as it makes food easy to find. Not to mention, there is a row of food stalls and convenient stores all around. The house keeping is limited but you can request for as much housekeeping as you need. The apartment itself was amazing. Clean and everything was readily available! Towels and shampoo, soap are provided but toothbrush and paste are the only things you need to worry about. Vivien (our agent) was a sweetheart, accomadated us very well. However, we wouldn’t be staying here again as our family preffers toilets with bathtubs but this resident does not have one hahah! Other than that everything was great! (This is coming from someone who isn’t high maintenance)

Reviewed October 01, 2018

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8.4
Excellent
Annen from Indonesia
Business traveler
Two Bedroom Deluxe Suite
Stayed 3 nights in December 2019

Excellent”

nice place, clean, friendly staff, all affordable easily because it is in the center of the city of Kuala Lumpur. pleasant impression for 4 days there.

Reviewed December 25, 2019

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8.8
Excellent
Theanea from Cambodia
Couple
1-Bedroom Superior Suite
Stayed 1 night in April 2019

Excellent”

If you have a short trip in Kaula lumpur . There is no a good place to stay . Check in 3pm is not matter to concern . But there is no staff to stand by to solve all problems for customers. We need to wait till 9am .

Reviewed April 27, 2019

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10.0
Exceptional
Alya from Malaysia
Group
Two Bedroom Suite Non-Smoking
Stayed 1 night in July 2020

Good Accomodation”

Best place to stay, soundproof & reasonable price for luxury style home.

Reviewed July 16, 2020

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8.0
Excellent
J from Malaysia
Group
Stayed 2 nights in February 2019

location and room for 6pax”

didn't know this was not run by a Hotel, it was under individual owner, a condo. I thought It was Dorsett serviced apartment. waited for 10mins for someone to hand us the keys. overall good.

Reviewed March 27, 2019

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8.8
Excellent
Queenie from Singapore
Family with young children
3-Bedroom Premium
Stayed 5 nights in May 2019

Staff at Dorsett Residences were amazing”

We were a large extended family traveling with young children. While the cleanliness was average, the residences was definitely value for money. The apartment had amazing views and it was walking distance to all the malls. What impressed us the most were the prompt and helpful staff from housekeeping to security. Especially to Daisy who really was very helpful throughout our 6 days staff. Kudos to the staff!

Reviewed May 21, 2019

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7.6
Very good
Yee from Malaysia
Couple
1 Bedroom Business Suite
Stayed 1 night in September 2020

Unsatisfactory with the amenities ”

There are a total of three TVs in the business suite but only the living room's tv has channels to watch. However, the living room's air-cond is not functioning at all. The electric kettle is an international plug but a Malaysia socket, totally useless for Malaysian guest. Also, the deposit is refunded but it takes within 5-7days working days after check-out. Personally feel that this is not good to hold the guest's deposit for quite days. In addition, the room with a great view. I love the bathtub but unfortunately, the tv is not display any channel. Parking is free but subject to availability by asking the security guard standing outside the residence. Great location near to Starhill gallery and Pavillion.

Reviewed October 06, 2020

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10.0
Exceptional
Vanessa
Business traveler
Two Bedroom Suite Non-Smoking
Stayed 6 nights in July 2019

The 7 day 6 night stay was amazing.”

The place was clean and big enough for us. I booked 2 rooms good for 4 pax. We were 3 per room and the space was more than what we expected. There were enough space. I love the fact that we can cook and do laundry anytime we want. The Filipina lady in charge of the booking is very accommodating. She welcomed us with a big smile, she even let us check in earlier than the expected time. She offers a hand whenever we needed help, like giving us directions, suggest places to visit and even book grab for us. The owner is very lucky to have her.

Reviewed July 22, 2019

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8.8
Excellent
Liu from Malaysia
Family with young children
Two Bedroom Deluxe Suite
Stayed 1 night in September 2020

Very suitable for large family vacation”

It’s a high class serviced apartment situated at the KL heart center, just beside Pavilion Mall. Very clean rooms generally. Total 2 queen beds and queen size bunker beds, basically enough for 8 adults stay. Have all the daily necessities. The owner is very helpful and clear guidelines given.. Only downside is that the newly partitioned room has no AC, and the stand-alone cooler is not cooling enough. Centralized AC is kinda old, not very cold and I needed help to know how to turn it on. Many parts of the wallpaper are peeling off. And the water outlet in toilets emits foul stench (which is common in apartments, and can be reduced by pouring lots of water into the outlets).

Reviewed September 25, 2020

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4.4
Kon from Malaysia
Family with teens
Two Bedroom Suite Non-Smoking
Stayed 2 nights in November 2018

kind of dissapointment as my daugther saw a cockroach crawling in the toilet area.”

Shocked to see ants crawling under the bed sheet despite having to pay for cleaning charges for six nites we stayed. The double room suite has never been cleaned during our stay. We did not complain to the person in charged as we realised dorsett residence is operated as ABNB, not an hotel. The price we paid for is around Rm 400 plus per nite is not worth the value at all.. The only plus point is that it's location is good.

Reviewed November 20, 2018

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5.2
Fara from Malaysia
Group
3-Bedroom Premium
Stayed 1 night in February 2020

Excellent location but horrible service”

Few days prior to checking in, received an email saying they had received my 30% prepayment and gave me instructions on how to proceed paying the balance and also the security deposit. Transferred total amount to Vale Pine Sdn Bhd. On the day of arrival, the check in process itself was a bit messy but it got sorted out, mind you, they had asked for security deposit, which i had already paid! 3BR was nice and spacious, bathroom had a nice view of the city. Location of the property itself is central. Unit was dusty, and AC in one of the rooms were not that cole. It had some Chinese New Year decor which was weird but understandable considering it was during the CNY period. Valepine said it'd take 5-7 days for the deposit to be refunded but it has been more than 2 weeks and still nothing. They said theyd update me but seems like i have to chase after them. Resorted to calling Agoda to deal with them, awaiting deposit to be refunded. I travel a lot but this experience is a first.

Reviewed February 23, 2020

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9.6
Exceptional
TAY from Singapore
Group
Stayed 2 nights in October 2018

Good location, clean, big. ”

Everything else was good except that checking in was a little of a hassle. Got to call the number provided upon confirmation of room and had to go upstairs to a smaller office to proceed with the check in. Other than that, requests were accommodated and rooms were fit for 3 adults and one older children. Walking distance to Pavilion.

Reviewed November 05, 2018

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5.2
Shonel from Australia
Family with young children
2 Bedroom Family Suite
Stayed 6 nights in March 2019

I wouldn’t book through Valenpine again. It would have been better to book through Dorsett directly”

Valenpine are a company who rent out rooms within hotels. This way you are staying in a hotel but have no access to speak to staff directly at reception. You have to ring them to check in if they aren’t waiting in the lobby for you and they make no contact during your stay. We traveled with our 4 young children and they only gave us two doubles and a single bed. I asked for a folder bed and they never came with one. There were two bathrooms and only one had hot water, we were only ever given 4 towels among other issues. Make sure when you book, you are booking directly through the Dorsett Hotel chain and haven’t been directed to a Valenpine room.

Reviewed March 13, 2019

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7.2
Very good
Sarah
Family with teens
Two Bedroom Suite Non-Smoking
Stayed 2 nights in January 2019

Very good”

One of the reviews I read before was about the cleaning fee, and I agree, this should be included in the online payment instead of being collected by the property during check-in. Upon collecting the cleaning fee, I was told they won't clean the property everyday (despite it was stated daily housekeeping on the website) but they will provide clean towels and will collect the rubbish every day, which is not the case. Feels like the cleaning fee that I paid is for the next guest instead of my stay. Other than that, the 2-bedroom suite was very good. The place is very nice, although there's some rubbish hidden in the drawer, overall it was clean (luckily). And no floor mat available for the washroom. The view from the room is awesome. The bed is comfortable. The location is great, really within walking distance to Pavilion. The security of this place is good as you can only have access to your floor and the 30th floor with your room card.

Reviewed January 23, 2019

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