Good stay”

One of the reason we stayed here is due to the close location to Pavilion and it’s true. The place is about 5 mins walk to Pavilion. It has a nice, unblocked view facing the southern part of Bukit Bintang. The rooms are comfortable. For those who stay in, there’s a good selection of IPTV channels to watch. There’s no proper check-in counter so be ready to call them to check-in. As for cleaning, you have to inform them when you want your room cleaned. We opted to pay for only a day of cleaning after reading the reviews here. They only give one access card so if you are travelling in separate groups, make sure you plan well. They have heavy dining table chairs so it can disturb your night if you have neighbours upstairs who drag their chairs. Other than that, a recommended stay.

Exceptional”

We stayed in vale pine homes for 4D3N and we had a lovely stay during the moment. The staff also very helpful that made our stay memorable. We surely will come again next time.

Good location ”

Dorsett residence is next door to Dorsett hotel. The driver (from Dorsett residence) actually dropped us off at the hotel. We had a hard time trying to check in because we were at the wrong location to begin with. Took awhile for the receptionist to realise we’re to go to the residence. You have to call the Malaysian number to check in. There’s no service counter to help and likewise for checkout. I am also still waiting for my deposit refund. Other than that, room was nice and location is so near to pavilion for shopping. Overall, not a bad experience.

Good choice ”

It was my second time to stay at Dorsett Residence Bukit bintang with a week as me and my family like it there . But I was surprised when I went to check in it was through a third party which was Valpine agency and it was my first time to experience this since I joined agoda and I was upset for dealing with third party

One of fav place in kuala lumpur”

Thanks for services ,still my fav place if i stayed in kuala lumpur. Suggest for dorsett if you have a discount for royal member. Thanks

Good location - nice apartment ”

cons - water source is not clean, bath tub is filled with yellowish water, only one Access card per unit. Pro - strict security, nice infinity pool overlooking twin tower, strong aircon, stylish interior and cosy, appears smaller than in the picture, comes with basic kitchenette n wash/dry machine + fridge. Ideal location - 5 min to heart of Bukit Bintang.

It was a pleasant 5d4n”

Our apartment was easy to find and is close to pavilion which is convenient for us as it makes food easy to find. Not to mention, there is a row of food stalls and convenient stores all around. The house keeping is limited but you can request for as much housekeeping as you need. The apartment itself was amazing. Clean and everything was readily available! Towels and shampoo, soap are provided but toothbrush and paste are the only things you need to worry about. Vivien (our agent) was a sweetheart, accomadated us very well. However, we wouldn’t be staying here again as our family preffers toilets with bathtubs but this resident does not have one hahah! Other than that everything was great! (This is coming from someone who isn’t high maintenance)

Excellent”

nice place, clean, friendly staff, all affordable easily because it is in the center of the city of Kuala Lumpur. pleasant impression for 4 days there.

Excellent”

If you have a short trip in Kaula lumpur . There is no a good place to stay . Check in 3pm is not matter to concern . But there is no staff to stand by to solve all problems for customers. We need to wait till 9am .

Good Accomodation”

Best place to stay, soundproof & reasonable price for luxury style home.

location and room for 6pax”

didn't know this was not run by a Hotel, it was under individual owner, a condo. I thought It was Dorsett serviced apartment. waited for 10mins for someone to hand us the keys. overall good.

Staff at Dorsett Residences were amazing”

We were a large extended family traveling with young children. While the cleanliness was average, the residences was definitely value for money. The apartment had amazing views and it was walking distance to all the malls. What impressed us the most were the prompt and helpful staff from housekeeping to security. Especially to Daisy who really was very helpful throughout our 6 days staff. Kudos to the staff!

Unsatisfactory with the amenities ”

There are a total of three TVs in the business suite but only the living room's tv has channels to watch. However, the living room's air-cond is not functioning at all. The electric kettle is an international plug but a Malaysia socket, totally useless for Malaysian guest. Also, the deposit is refunded but it takes within 5-7days working days after check-out. Personally feel that this is not good to hold the guest's deposit for quite days. In addition, the room with a great view. I love the bathtub but unfortunately, the tv is not display any channel. Parking is free but subject to availability by asking the security guard standing outside the residence. Great location near to Starhill gallery and Pavillion.

The 7 day 6 night stay was amazing.”

The place was clean and big enough for us. I booked 2 rooms good for 4 pax. We were 3 per room and the space was more than what we expected. There were enough space. I love the fact that we can cook and do laundry anytime we want. The Filipina lady in charge of the booking is very accommodating. She welcomed us with a big smile, she even let us check in earlier than the expected time. She offers a hand whenever we needed help, like giving us directions, suggest places to visit and even book grab for us. The owner is very lucky to have her.

Very suitable for large family vacation”

It’s a high class serviced apartment situated at the KL heart center, just beside Pavilion Mall. Very clean rooms generally. Total 2 queen beds and queen size bunker beds, basically enough for 8 adults stay. Have all the daily necessities. The owner is very helpful and clear guidelines given.. Only downside is that the newly partitioned room has no AC, and the stand-alone cooler is not cooling enough. Centralized AC is kinda old, not very cold and I needed help to know how to turn it on. Many parts of the wallpaper are peeling off. And the water outlet in toilets emits foul stench (which is common in apartments, and can be reduced by pouring lots of water into the outlets).

kind of dissapointment as my daugther saw a cockroach crawling in the toilet area.”

Shocked to see ants crawling under the bed sheet despite having to pay for cleaning charges for six nites we stayed. The double room suite has never been cleaned during our stay. We did not complain to the person in charged as we realised dorsett residence is operated as ABNB, not an hotel. The price we paid for is around Rm 400 plus per nite is not worth the value at all.. The only plus point is that it's location is good.

Excellent location but horrible service”

Few days prior to checking in, received an email saying they had received my 30% prepayment and gave me instructions on how to proceed paying the balance and also the security deposit. Transferred total amount to Vale Pine Sdn Bhd. On the day of arrival, the check in process itself was a bit messy but it got sorted out, mind you, they had asked for security deposit, which i had already paid! 3BR was nice and spacious, bathroom had a nice view of the city. Location of the property itself is central. Unit was dusty, and AC in one of the rooms were not that cole. It had some Chinese New Year decor which was weird but understandable considering it was during the CNY period. Valepine said it'd take 5-7 days for the deposit to be refunded but it has been more than 2 weeks and still nothing. They said theyd update me but seems like i have to chase after them. Resorted to calling Agoda to deal with them, awaiting deposit to be refunded. I travel a lot but this experience is a first.

Good location, clean, big. ”

Everything else was good except that checking in was a little of a hassle. Got to call the number provided upon confirmation of room and had to go upstairs to a smaller office to proceed with the check in. Other than that, requests were accommodated and rooms were fit for 3 adults and one older children. Walking distance to Pavilion.

I wouldn’t book through Valenpine again. It would have been better to book through Dorsett directly”

Valenpine are a company who rent out rooms within hotels. This way you are staying in a hotel but have no access to speak to staff directly at reception. You have to ring them to check in if they aren’t waiting in the lobby for you and they make no contact during your stay. We traveled with our 4 young children and they only gave us two doubles and a single bed. I asked for a folder bed and they never came with one. There were two bathrooms and only one had hot water, we were only ever given 4 towels among other issues. Make sure when you book, you are booking directly through the Dorsett Hotel chain and haven’t been directed to a Valenpine room.

Very good”

One of the reviews I read before was about the cleaning fee, and I agree, this should be included in the online payment instead of being collected by the property during check-in. Upon collecting the cleaning fee, I was told they won't clean the property everyday (despite it was stated daily housekeeping on the website) but they will provide clean towels and will collect the rubbish every day, which is not the case. Feels like the cleaning fee that I paid is for the next guest instead of my stay. Other than that, the 2-bedroom suite was very good. The place is very nice, although there's some rubbish hidden in the drawer, overall it was clean (luckily). And no floor mat available for the washroom. The view from the room is awesome. The bed is comfortable. The location is great, really within walking distance to Pavilion. The security of this place is good as you can only have access to your floor and the 30th floor with your room card.