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DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)
DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)
DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)
DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)
DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)
DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)
DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)

Removed from saved list

8.6

Excellent

412 reviews

412 reviews

Breakfast18
Beach17
Housekeeping17
See map

9.4

Exceptional

Location rating score

Exceptional location - 50 meters to the beach
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Patong Beach

50 m

Banana Walk

200 m

John International Tailor

210 m

Train Thai Boxing

230 m

Pum Thai Cooking School

270 m

Popular landmarks
Jungceylon Shopping Center

620 m

Freedom Beach

2.6 km

Karon Beach

3.6 km

Chaithararam Temple (Wat Chalong)

6.8 km

Kata Beach

7.3 km

Closest landmarks
Harry's Steakhouse & Pub

40 m

Phuket Smile Signature

50 m

Phuket Post Office

50 m

Molly Malone's

80 m

Banana Disco

110 m

DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)

90/1 Thawewong Rd, Patong, Phuket, Thailand, 83150 - See map

In addition to the standard of SHA Plus, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Patong part of Phuket, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Bangla Road as well as Patong Beach nearby. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and indoor pool on-site.

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Highlights

Located in heart of Phuket

Check-in [24-hour]

Airport transport

Excellent breakfast

420 meters to Bangla Road

SHA Plus Certified

More than 70% of SHA-certified establishment employees have been vaccinated.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Transport to airport

Bicycle rental

Car park

Swimming pool [indoor]

Exercise area

Complimentary WIFi in all rooms

Check-in/out [express]

This property is in high demand!

8 travelers have booked today.

Value for money8.3
Location rating9.4
Nearest airportPhuket International Airport (HKT)
Distance to airport24.5 km

Rooms available at DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)

Two Bedroom Family Suite With Balcony
...
  • Room size: 136 m²/1464 ft²
  • Pool view
  • 2 single beds and 1 king be...
Enter dates to see prices
King Premium Room With Pool Access
...
  • Room size: 35 m²/377 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
King Deluxe Room with Balcony
...
  • Room size: 35 m²/377 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Three Bedroom Family Suite
...
  • Pool view
  • Non-smoking
  • 2 single beds and 2 king be...
Enter dates to see prices
King Premium Room Poolside
...
  • Room size: 35 m²/377 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Twin Deluxe Room with Balcony
...
  • Room size: 35 m²/377 ft²
  • Pool view
  • 2 single beds
Enter dates to see prices
King 1 Bedroom Deluxe Suite
...
  • Room size: 65 m²/700 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Twin Deluxe Room Poolside
...
  • Room size: 35 m²/377 ft²
  • Pool view
  • 2 single beds
Enter dates to see prices
Twin Premium Room With Balcony
...
  • Room size: 35 m²/377 ft²
  • Pool view
  • 2 single beds
Enter dates to see prices
King Premium Room With Balcony
...
  • Room size: 35 m²/377 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)?

For those who wish to drive their own cars, DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+) has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Phuket with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)?

Wake up to a great buffet breakfast at DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+). Adults can enjoy breakfast offered with an additional charge of 412 THB if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)?

DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+) features an on-site restaurant for your dining convenience. Meals served include dinner and lunch. International cuisine is available for guests.

Can special events be hosted at DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)?

You may choose an outdoor venue for your special gathering. Small or intimate events like honeymoons can also be accomodated.

Can business events be hosted at DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)?

On-site venues and convenient event services make DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+) an ideal choice for hosting events such as seminars, conferences and meetings. Meeting stationery is available to help your business event or meeting a successful one.

What is the smoking policy at DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)?

DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+) does permit smoking in some areas and is not 100% smoke-free.

What restaurants are nearby DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)?

DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)’s neighborhood is Patong which includes popular restaurants such as Baan Kamnan Restaurant, Saffron Spice Restaurant & Bar and Coyote.

What popular shopping places are close to DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)?

Located in the Patong area, DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+) is close to great shopping choices like Jungceylon Shopping Center, Malin Plaza Patong and Patong OTOP Shopping Paradise.

What are popular attractions near DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)?

DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)’s location in the Patong neighborhood makes it close to famous attractions including Bangla Road, Patong Inn Art and The Phuket Gallery.

What popular beaches are close to DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)?

DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)’s Patong neighborhood also includes Patong Beach, Banana Beach and Paradise Beach.

What popular natural sightseeing spots are close to DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)?

DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+) is located within Patong, which makes it conveniently close to natural sights including Merlin Butterfly Sanctuary.

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Explore the neighborhood

What people love about DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)

  • 10

    Exceptional

    "Wonderful hotel experience."

    Tuong

    |

    July 12, 2022

  • 10

    Exceptional
    Staff 

    "Great location very good hotel friendly staff very comfy beds"

    Keith

    |

    July 12, 2022

  • 9.6

    Exceptional
    Location

    "Nice hotel with helpful staff, lovely breakfasts and a great location, close to the beach, bars and restaurants."

    Andy

    |

    July 10, 2022

Overall rating:

8.6

Excellent
412 reviews
Cleanliness
8.9
Facilities
8.4
Location
9.4
Read all reviews >
What travelers say they love:
Breakfast spread was lovely and very enjoyable.
Kaizad from India
Family with young children
More about DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)

More about DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)

DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)

DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+) is a distinct addition to Phuket and a smart choice for travelers. This hotel is in the vicinity of popular city attractions, conveniently located for travelers to explore.
DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+) offers numerous on-site facilities to satisfy even the most discerning guest. Free internet access provided within the hotel keeps you connected throughout your stay. Exploring Phuket is made even more convenient with the taxi and car hire services available at the hotel. For guests arriving by car, parking is provided free of charge.
Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+).
For guests who would like to smoke, the designated smoking areas are available.
All guestrooms at DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+) provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include blackout curtains and air conditioning. Every stay is a new experience with various interesting room layout options at DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+), including rooms with separate living room and balcony or terrace. For a bit of entertainment, guests will find daily newspaper, television, in-room video streaming and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, a coffee or tea maker, bottled water, instant coffee and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, bathrobes and towels available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+). Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Are you a great cook? Make your own meals in-house at the hotel's BBQ facilities.
DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+) offers unique recreational opportunities for all guests. A beach that's accessible right from the hotel puts you close to the ocean during your stay. Don't forget to make a visit or two to the hotel's pool. At DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+), every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the hotel's poolside bar.
Burn off you vacation calories with a quick visit to the hotel's fitness facility. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area.


Around the property

Don't miss out on all that Phuket has to offer! Chill out in the beach or just watch the waves on warm days at Patong Beach located 500 m away. Be sure to visit Big Buddha Phuket located 7.3 km away, an item on every checklist of those who travel to Phuket.

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Amenities and facilities
Excellent
Facilities

8.4

Languages spoken

  • English
  • Chinese [Mandarin]
  • French
  • Hindi
  • Italian
  • Thai

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Garden
  • On-site entertainment
  • Pool with view
  • Sauna
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Coffee shop
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Transport to airport

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • A/C
  • Coffee/tea machine
  • Complimentary drinking water
  • Desk
  • DVD/CD player
  • Hair dryer
  • Iron and ironing board
  • Laptop safe box
  • Lock box in room
  • Mini bar
  • Phone
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Slippers
  • Toiletries
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • Buffet
Restaurants on site

The Port Restaurant

  • Cuisine: European, Japanese, Thai
Location
90/1 Thawewong Rd, Patong, Phuket, Thailand, 83150
Exceptional
Location

9.4

Airports

  • Phuket International Airport (HKT)
    24.5 km
  • Krabi International Airport (KBV)
    79.2 km

Public transportation

  • Phuket Town Local Bus Station (Terminal 1).
    11.3 km
  • Phuket Bus Terminal 2
    11.6 km

Hospital or clinic

  • Phuket Smile Signature
    50 m

Shopping

  • Jungceylon Shopping Center
    620 m

Convenience store

  • Family Mart
    100 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Patong Beach
    50 m
  • Bangla Road
    430 m
  • Jungceylon Shopping Center
    620 m
  • Freedom Beach
    2.6 km
  • Karon Beach
    3.6 km
  • Chaithararam Temple (Wat Chalong)
    6.8 km
  • Kata Beach
    7.3 km
  • Phuket FantaSea
    7.3 km
  • Big Buddha Phuket
    7.4 km
  • Nai Harn Beach
    12.5 km

Nearby landmarks

  • Harry's Steakhouse & Pub
    40 m
  • Phuket Smile Signature
    50 m
  • Patong Beach
    50 m
  • Phuket Post Office
    50 m
  • Molly Malone's
    80 m
  • Banana Disco
    110 m
  • Wattana Clinic
    110 m
  • Banana Walk
    200 m
  • John International Tailor
    210 m
  • Train Thai Boxing
    230 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

Minimum age of guests is: 5 year(s).

Children 5-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • For Airport Transfers To ensure a smooth arrival experience, we also would like to offer SHA Plus Certified Airport Transfer with a dedicated airport representative and comfortable arrival experience. One way airport transfer with: - A Private Car : THB 1,100 net per way (Max 2 seater) For 2 passengers with 2 large luggage (~25 kg per luggage) with 2 carry bags - A Private Van : THB 1,800 net per way (Max 5 seater) For 3-5 passengers with 3-5 big large luggage (~25 kg per luggage) with 3-5 carry bags - Wheelchair request must be advised in advance
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee1100 THB
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)412 THB

The property

  • Number of floors4
  • Number of restaurants1
  • Number of rooms 290
Property announcements

If your booking is within the Phuket Sandbox or Test & Go program, you will need to directly contact the property for further arrangements. The property’s email address can be found on your booking confirmation or when viewing your booking on the Agoda website or app, or connect with the property using our Agoda chat. When you first contact the property, please provide:
1. A statement that your booking is a Phuket Sandbox or Test & Go booking.
2. Full names and flight details for each guest.
3. Whether this booking is for your first stay during this trip.

Reviews of DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+) from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness8.9
Facilities8.4
Location9.4
Service8.9
Value for money8.3
High score for Phuket
Rating
9+ Exceptional (91)
8-9 Excellent (28)
7-8 Very Good (26)
6-7 Good (5)
<6 Below Expectation (21)
Time of the year
Mar - May (51)
Jun - Aug (21)
Sep - Nov (46)
Dec - Feb (53)
All guests (412)
All room types
All languages

Show reviews that mention 

Showing 171 verified guest comments
12345
8.4
Excellent
ip from Hong Kong SAR, China
Couple
King Premium Room Poolside
Stayed 5 nights in September 2019

Fussed”

The hotel previously was Ban Thai but was sold to Hilton Group n re opened on Sep 2019. Some of buildings had been renovated some don’t Guess their checkin administration still fresh so caused to some misarrangement of room. Lucky floor manager sunisa rectified and fixed the problem. Location is no complaint about the resort and breakfast also keep u full. It locates actually behind the main beach road so noisy not much , 2 quite built pool u can choose to rest whole day . Easy to access surroundings like 15 mins walk to central or jungcelon ... food , bar or massage mny choices. Feeling tired can take tuktuk, 100baht each , no bargain.. Overall , price , location n pool ; it’s worth to stay.

Reviewed October 03, 2019

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7.2
Very good
Cheuk from Hong Kong SAR, China
Couple
Twin Deluxe Room with Balcony
Stayed 2 nights in December 2019

Old but great location ”

Hotel was previously called Banthai, the new name only come with upgrade to the common area, room facilities still old, Eg old style control panel by bed side, inconvenient aircon control, weird bath & fluctuating water temp; but for all it’s downfall, its location makes up for it. Walkable distance to anything patong, easy access to beach, restaurants, malls and massage places.

Reviewed December 09, 2019

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9.2
Exceptional
Wang from Singapore
Couple
King Deluxe Room with Balcony
Stayed 2 nights in November 2019

Good quality hotel conveniently located near Patong Beach”

Staff were friendly and properly welcomed us; rooms were spacious and clean; hotel had good pool facilities and a decent bar. Very conveniently located within walking distance of Patong Beach. Breakfast was good with wide selection. Wife said the coffee there was good.

Reviewed November 25, 2019

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Thank you very much for staying with us and taking a moment to share your positive comment. We are happy to read that you enjoyed your stay and have a positive impression of the friendly staffs, pool facilities, hotel location, and breakfast selection. Your comment will be shared with the concerned team as an encouragement to all the attentive and hard work they have done. We look forward to welcoming you back to our resort again in the near future.

Responded December 22, 2020
DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)
9.6
Exceptional
Edward from Thailand
Couple
King Deluxe Room with Balcony
Stayed 4 nights in November 2020

Exceptional”

A good choice of hotel, Patong Beach 100mts in front of you. Staff really helpful and attentive to your needs. A good central position if you want to tour around the island and visit other beaches and places of interest.

Reviewed November 18, 2020

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Thank you very much for staying with us and taking a moment to share positive feedback. We are pleased to read that you enjoyed your stay and happy with the hotel location and service. We look forward to welcoming you back again in the near future.

Responded December 22, 2020
DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)
8.4
Excellent
ip from Hong Kong SAR, China
Couple
King Premium Room Poolside
Stayed 4 nights in March 2020

Holiday again ”

Once again staying there second times in six months. Tried premium pool access even better. Breakfast variety choices and staff friendly. Surprised to see Lots of ppl chose to stay at Hilton amid the virus, proves it has something attract ppl, will definitely back again hope very soon.

Reviewed March 14, 2020

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Thank you very much for staying with us and taking a moment to write a comment for us. We are glad to hear that you had a wonderful stay experience and had a positive impression of our breakfast. I truly hope to welcome you back in the future.

Responded November 11, 2020
DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)
10.0
Exceptional
Chen from Thailand
Couple
King 1 Bedroom Deluxe Suite
Stayed 1 night in October 2020

Nice hotel with good location”

Hotel is stylish. Location is super good. Just right on Paying beach. Good choice for visitors who want to stay at patong Beach area.

Reviewed October 04, 2020

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Thank you very much for your feedback. We are glad to hear that you enjoyed the stay and found our resort location to be perfect. We hope you will be able to visit us again.

Responded October 22, 2020
DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)
10.0
Exceptional
Sayed from Malaysia
Couple
King Premium Room With Balcony
Stayed 2 nights in December 2019

Excellent stay”

The hotel location was excellent. Walking distance to the beach. Center of everything. To get halal food is easy and very accessible. The premier king room was superb and we had an amazing stay. The pools are awesome except the breakfast spread was abit so so and bang average. All else matters from the staff to hotel facilities i have no complaints and definitely will come again. 2 nights is not enough to enjoy the bedroom.

Reviewed December 16, 2019

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Thank you very much for staying with us and taking a moment to share your comment. We are pleased to read that you enjoyed your stay and satisfies with the room, pool, services, and facilities. We have also noted that breakfast could be slightly improved. We look forward to welcoming you back to our resort again in the near future.

Responded December 22, 2020
DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)
5.6
Nguyen from Vietnam
Family with young children
King Deluxe Room Poolside
Stayed 3 nights in October 2019

Above average”

Cons: Room is not clean enough and has a musty smell (especially the area under the bed is covered with dust like it has not been touched for a long time). The furniture are old. Staffs are very nice and friendly but not professional. Pros: Good location. Room with access to swimming pool is convenient and cool, and has a quite relaxing area in front of the room. Breakfast is ok. Overall hotel does not live up to a four stars hotel and the Hilton brand, and is not worth the value for money.

Reviewed January 10, 2020

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Thank you very much for staying with us and taking a moment to share your feedback. We were disappointed to find that you were not satisfied with your stay due to room cleanliness. We have noted that you found the location is to be perfect and the swimming pool is good. Please accept our sincere apology for the inconvenience you have encountered during your stay and that we were slippage in Hilton Standard. We will share the comment with the management team so that we will be able to provide better service and facilities to the discerning guests in the future. Despite your disappointment on this occasion, we sincerely hope that you will return to visit us again so that we may be provided an opportunity to restore your confidence in both our product offer and service.

Responded November 11, 2020
DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)
10.0
Exceptional
Rita from Australia
Family with teens
King Deluxe Room Poolside
Stayed 5 nights in February 2020

Worth every cent”

Breakfast was amazing Clean well stocked even had vegemite 🤗 Had a pool access room but it was too shady They moved us to a better room straight away

Reviewed February 26, 2020

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Thank you for staying with us. We are glad to know that you had enjoyed your stay with us. We look forward to welcoming you back upon your next visit.

Responded November 11, 2020
DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)
10.0
Exceptional
banthitar from Thailand
Solo traveler
King Deluxe Room with Balcony
Stayed 2 nights in December 2020

Good​ location! Nice​ hotel​”

Everything​ so great​ to​ stay​ here, help​ful​ly​ staff, room​ so clean, comfort​able. Welcome​ drive​ and​ cookie so lovely.

Reviewed January 04, 2021

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Thank you very much for staying with us and taking a moment to share your feedback. We are happy to know that you enjoyed the welcome cookie, the cleaned room, and the service staffs. We hope that we will be able to welcome you back again in the near future.

Responded January 06, 2021
DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)
5.6
Ong from Singapore
Couple
King Deluxe Room with Balcony
Stayed 3 nights in January 2020

Normal service standards ”

Bad experience during check in , unable to pay deposit in sgd , no welcome cookies which other ppl have , black face by staff “ kate “when I requested to pay hotel deposit in sgd , overall was ok , but pulled down by 1st encounter during check in

Reviewed February 01, 2020

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Thank you for staying with us and take a moment to share your feedback. we were disappointed to find you were not completely satisfied with your recent stay due to the ‘lack of friendliness of some of the team members’. Please accept our sincere apology for the inconvenience during your stay with us. We greatly value your constructive feedback so that we will be able to take corrective action that will ensure that all of our guests feel cared for and experience a truly deserving vacation while staying with us.

Responded November 11, 2020
DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)
6.8
Good
HOI from Hong Kong SAR, China
Couple
King Deluxe Room Poolside
Stayed 4 nights in January 2020

Service good but the hotel is too old”

The staff is nice and helpful The room is so old and the noise protection was terrible I can hear next door’s morning call every time There were so many stains in the bathtub The lights would on and off automatically The bedsheet is clean and the bed is cozy The vent of air conditioner was so noisy and very disturbing Location is good, few minutes to the beach and 15 minutes to the mall and spa Basically located at the night market, lots of bar The breakfast is fair but I expect more Thai cuisine as there were too many bread and bread

Reviewed January 10, 2020

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Thank you very much for staying with us and taking a moment to share your feedback. We were disappointed to find that you were not satisfied with your recent stay experience in terms of our product offering. On a separate note, I am pleased to inform you of the fact that we are carrying out an on-going product improvement program within our hotel so that we are better able to serve the needs of our discerning travelers. Please accept our sincere apology for the inconvenience you had encountered. Despite your disappointment on this occasion, we sincerely hope that you will return to visit us again so that we may be provided an opportunity to restore your confidence in both our product offer and service.

Responded November 11, 2020
DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)
6.4
Good
ryoji from Singapore
Group
Twin Premium Room With Balcony
Stayed 2 nights in January 2020

Front desk”

Front desk lady was not nice at all(Ms.Ann). It took more than 15min to check in as she was searching for twin room. since our original booking was twin room, didn't understand why it took so much time. and her attitude against our complain was not nice at all. Then, we entered the room, it was double bed...

Reviewed January 29, 2020

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Thank you very much for staying with us. We were disappointed to find that you were not completely satisfied with your stay due to the ‘lack of friendliness of some of the team members’. Please accept our sincere apology for the slippage in our traditional Hilton hospitality and please rest assured your feedback has been taken seriously in order to improve our service and enhance better guests experience while staying with us.

Responded November 11, 2020
DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)
6.0
YING from Singapore
Couple
King Premium Room With Balcony
Stayed 5 nights in January 2020

Not worth the money”

Pros Staff were friendly and efficient Location is super convenient Pool view is good Cons Air conditioning was poor , we had to switch room because it stopped working in the middle of the night. Our friends room also experienced same problem Water level in toilet bowl very high, be ware of the splash when you do “ business “ Wide range of meals provided for in - room services , taste poor Doors are old

Reviewed January 29, 2020

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Thank you very much for staying with us. We were disappointed to find that you were not completely satisfied with your stay due to the aircon and room facility. Please accept our sincere apology for the inconvenience you have encountered during your stay. Please rest assured your feedback has been shared with the concerned team in order to improve our service and enhance better guests experience while staying with us. Despite your disappointment on this occasion, we sincerely hope that you will return to visit us again so that we may be provided an opportunity to restore your confidence in both our product offer and service.

Responded November 11, 2020
DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)
10.0
Exceptional
Fay from Australia
Couple
King Deluxe Room with Balcony
Stayed 10 nights in February 2020

Awesome, clean, friendly staff, great facilities and perfect location ”

Location and facilities gym, pool, buffet breakfast.

Reviewed March 11, 2020

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Thank you for your comment. We look forward to welcoming you back again in the future.

Responded November 11, 2020
DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)
10.0
Exceptional
Rewadee from Thailand
Couple
King Deluxe Room with Balcony
Stayed 2 nights in December 2020

Exceptional”

Recomended to stay for holidays.

Reviewed December 10, 2020

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Thank you very much for your feedback. We hope to be able to welcome you back again in the near future!

Responded December 22, 2020
DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)
10.0
Exceptional
Krishad from Malaysia
Family with young children
King Premium Room Poolside
Stayed 4 nights in January 2020

Family Gateway”

Amazing Loacation

Reviewed July 05, 2020

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Thank you very much.

Responded November 11, 2020
DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)
10.0
Exceptional
LECK from Malaysia
Couple
King Deluxe Room with Balcony
Stayed 2 nights in October 2019

Exceptional”

very good

Reviewed August 23, 2020

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Thank you very much.

Responded November 11, 2020
DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)
7.2
Very good
Yasuhiko from Thailand
Couple
King Premium Room With Pool Access
Stayed 2 nights in December 2020

Good”

Good

Reviewed December 28, 2020

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Thank you for your feedback.

Responded January 06, 2021
DoubleTree by Hilton Phuket Banthai Resort (SHA Plus+)
10.0
Exceptional
Cameron from United States
Couple
King Deluxe Room with Balcony
Stayed 3 nights in April 2022

Exceptional”

Excellent location, beautiful pool with swim-up bars. The staff were very accommodating during our extended check-out.

Reviewed August 04, 2022

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