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DoubleTree Resort by Hilton Penang
DoubleTree Resort by Hilton Penang
DoubleTree Resort by Hilton Penang
DoubleTree Resort by Hilton Penang
DoubleTree Resort by Hilton Penang
DoubleTree Resort by Hilton Penang
DoubleTree Resort by Hilton Penang

Removed from saved list

8.5

Excellent

11,040 reviews

11,040 reviews

Housekeeping213
Breakfast127
View86
See map

8.2

Excellent

Location rating score

Excellent location - 80 meters to the beach
Parking
Available
Popular landmarks
Batu Ferringhi Beach 1.6 km
Escape Theme Park 6.7 km
Entopia 6.8 km
Kek Lok Si Temple 8.7 km
Cheong Fatt Tze - The Blue Mansion 9.6 km
Armenian Street 10.1 km
Penang Fort Cornwallis 10.3 km
Khoo Kongsi 10.3 km
Pinang Peranakan Mansion 10.4 km
Chew's Jetty 10.7 km
Nearby landmarks
TeddyVille Museum 10 m
Miami Beach 80 m
Teluk Nangka 350 m
Moonlight Bay Beach 570 m
Shamrock Beach 640 m
Teluk Gintan 770 m
cfdddvc 860 m
Penang Floating Mosque 1.1 km
xx x 1.2 km
Tanjung Bungah Beach 1.3 km

DoubleTree Resort by Hilton Penang

56, Jalan Low Yat, Batu Ferringhi, Penang, Malaysia, 11100 - See map

Get the added peace of mind that comes with Hilton CleanStay, when you book a stay here. Conveniently situated in the Batu Ferringhi part of Penang, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Pinang Peranakan Mansion as well as Batu Ferringhi Beach nearby. Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

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Highlights

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Excellent food & dining

Hilton CleanStay

Clean and Ready for you

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Valet parking

Check-in/out [express]

Luggage storage

Kids club

Fitness center

Swimming pool [outdoor]

Game room

This property is in high demand!

36 travelers have booked today.

Value for money8.5
Distance to city center20km
Location rating8.2
Nearest airportPenang International Airport (PEN)
Distance to airport20.2 km

Rooms available at DoubleTree Resort by Hilton Penang

King One Bedroom Suite Balcony
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
Enter dates to see prices
King Deluxe Room Balcony
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Family Room - Balcony
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed
Enter dates to see prices
King Premier Sea View Balcony
...
  • Room size: 30 m²/323 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
One Bedroom Suite Sea View
...
  • Room size: 50 m²/538 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Family Suite Sea View
...
  • Room size: 100 m²/1076 ft²
  • Sea view
  • 1 king bed or 1 double bed
Enter dates to see prices
King Deluxe - High Floor
...
  • Room size: 25 m²/269 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Presidential Terrace Suite
...
  • Room size: 179 m²/1927 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Terrace Suite Sea View
...
  • Room size: 58 m²/624 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
King Guest Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at DoubleTree Resort by Hilton Penang?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to DoubleTree Resort by Hilton Penang?

For those who wish to drive their own cars, DoubleTree Resort by Hilton Penang has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Penang with private transportation, the hotel can arrange taxi service.

Is breakfast offered at DoubleTree Resort by Hilton Penang?

Start your mornings right, with the continental and buffet breakfast options offered at DoubleTree Resort by Hilton Penang. Western breakfast is available for guests. There's an additional charge of 59 MYR for adults and 29 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at DoubleTree Resort by Hilton Penang?

DoubleTree Resort by Hilton Penang features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at DoubleTree Resort by Hilton Penang?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings can be hosted at DoubleTree Resort by Hilton Penang. Small or intimate events like honeymoons can also be accomodated. Services for in-house catering, in-house planning and event decoration are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, food and beverage are available upon request.

Can business events be hosted at DoubleTree Resort by Hilton Penang?

On-site venues and convenient event services make DoubleTree Resort by Hilton Penang an ideal choice for hosting meetings. The 3 venues can accommodate up to 35 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi and meeting stationery is available to help your business meeting or event a successful one.

What is the smoking policy at DoubleTree Resort by Hilton Penang?

DoubleTree Resort by Hilton Penang does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby DoubleTree Resort by Hilton Penang?

DoubleTree Resort by Hilton Penang is located in Batu Ferringhi, famous for good restaurants such as Danish Briyani House, Long Beach and Makan Kitchen.

What popular shopping places are close to DoubleTree Resort by Hilton Penang?

DoubleTree Resort by Hilton Penang is located in Batu Ferringhi area which features shopping places such as Batu Ferringhi Night Market, Raz Kashmir Crafts and Yahong Art Gallery.

What are popular attractions near DoubleTree Resort by Hilton Penang?

DoubleTree Resort by Hilton Penang is located in Batu Ferringhi area, which is famous for attractions such as Penang Tropical Spice Garden, TeddyVille Museum and cfdddvc.

What popular beaches are close to DoubleTree Resort by Hilton Penang?

DoubleTree Resort by Hilton Penang is located in the Batu Ferringhi area, which includes Batu Ferringhi Beach, Miami Beach and Moonlight Bay Beach.

What popular natural sightseeing spots are close to DoubleTree Resort by Hilton Penang?

DoubleTree Resort by Hilton Penang is located in the Batu Ferringhi area, which is famous for natural sightseeing destinations such as Teluk Nangka, Teluk Gintan and Carla's Peak.

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Explore the neighborhood

What people love about DoubleTree Resort by Hilton Penang

  • 10

    Exceptional

    "I had a great one night stay at DoubleTree Resort."

    NURSAKIRAH

    |

    October 20, 2022

  • 10

    Exceptional
    Staff 

    "The staff very friendly ."

    NORMAH

    |

    October 19, 2022

  • 10

    Exceptional
    Staff 

    "Very clean, friendly and helpful staff"

    Muhammad

    |

    October 19, 2022

Overall rating:

8.5

Excellent
11,040 reviews
Cleanliness
8.9
Facilities
8.6
Location
8.2
Read all reviews >
What travelers say they love:
all good, cozy room, cozy lobby area & good people.
Romaizi from Malaysia
Couple
More about DoubleTree Resort by Hilton Penang

More about DoubleTree Resort by Hilton Penang

DoubleTree Resort by Hilton Penang

Dip your toes in the ocean shore of Penang with a stay at DoubleTree Resort by Hilton Penang.
DoubleTree Resort by Hilton Penang offers impeccable service and all the essential amenities to travelers. Keep up with all your communications easily with the hotel's free Wi-Fi. Taxi services provided by DoubleTree Resort by Hilton Penang makes it easy to plan your day trips, sightseeing, and more around Penang. Guests can enjoy convenient available parking right at the hotel.
Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at DoubleTree Resort by Hilton Penang thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time.
Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
Designed for comfort, all guestrooms offer a range of amenities to ensure a restful night. For your comfort, some rooms at the hotel are equipped with air conditioning. Some rooms at DoubleTree Resort by Hilton Penang even come with extra design features such as a balcony or terrace. In-room entertainment amenities including the television is provided in some rooms.
In some select rooms, you can find a refrigerator, a coffee or tea maker and mini bar at your disposal. DoubleTree Resort by Hilton Penang also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Every day at DoubleTree Resort by Hilton Penang begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
DoubleTree Resort by Hilton Penang offers wonderful recreational facilities for guests to enjoy. Be sure to spend some time exploring the beach, which is accessible directly from the hotel. Spend some time relaxing at the hotel's pool. Sip your favorite cocktail outdoors at the hotel's poolside bar.
Check out the hotel's fitness facility to stay fit and firm on vacation. Get social at the hotel's shared lounge and TV area, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the souvenir shops available right on-site.


Around the property

Don't miss out on all that Penang has to offer during your stay at DoubleTree Resort by Hilton Penang. Multiple day trip options await you and your travel group close to DoubleTree Resort by Hilton Penang, starting with visits to Chew's Jetty located just 10.7 km away. Cheong Fatt Tze - The Blue Mansion is located 9.5 km away, and is one of the most famous tourist spots to visit and photograph.

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Amenities and facilities
Excellent
Facilities

8.6

Most talked about facilities

Breakfast

62 mentions

Swimming Pool

47 mentions

Housekeeping

29 mentions

Beach

16 mentions

Languages spoken

  • English
  • Arabic
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Fitness center
  • Game room
  • Garden
  • Massage
  • Pool with view
  • Swimming pool [outdoor]
  • Table tennis
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Balcony/terrace
  • Bathrobes
  • Blackout curtains
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • LAN Internet in room [free]
  • Mini bar
  • Non-smoking
  • On-demand movies
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Slippers
  • Sofa
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Vegetarian
  • Gluten-free
Restaurants on site

Makan Kitchen

  • Cuisine: Local, Malaysian
  • Menu: Buffet, A-la-carte
Location
56, Jalan Low Yat, Batu Ferringhi, Penang, Malaysia, 11100
Excellent
Location

8.2

Airports

  • Penang International Airport (PEN)
    20.2 km 45 min drive
  • Sultan Abdul Halim Airport (AOR)
    81.3 km

Public transportation

  • Penang Hill Railway Station
    7.8 km
  • Komtar Bus Terminal
    9.8 km

Hospital or clinic

  • Tejani Medical Clinic
    2.1 km

Shopping

  • Batu Ferringhi Night Market
    2.2 km

Convenience store

  • On-site

Cash withdrawal

  • ATM
    1.7 km
What's nearby

Popular landmarks

  • Batu Ferringhi Beach
    1.6 km
  • Escape Theme Park
    6.7 km
  • Entopia
    6.8 km
  • Kek Lok Si Temple
    8.7 km
  • Cheong Fatt Tze - The Blue Mansion
    9.6 km
  • Armenian Street
    10.1 km
  • Penang Fort Cornwallis
    10.3 km
  • Khoo Kongsi
    10.3 km
  • Pinang Peranakan Mansion
    10.4 km
  • Chew's Jetty
    10.7 km

Nearby landmarks

  • TeddyVille Museum
    10 m
  • Miami Beach
    80 m
  • Teluk Nangka
    350 m
  • Moonlight Bay Beach
    570 m
  • Shamrock Beach
    640 m
  • Teluk Gintan
    770 m
  • cfdddvc
    860 m
  • Penang Floating Mosque
    1.1 km
  • xx x
    1.2 km
  • Tanjung Bungah Beach
    1.3 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Effective 1 June 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4- and 5-star hotels and MYR 2 per room per night for 0- to 3-star hotels. The property’s star rating will be in accordance to the rating from the Local Council, and should the rating differ from the website, the Local Council rating will apply. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee60 MYR
  • Distance from city center20km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)59 MYR
  • Daily Internet/Wi-Fi fee0 MYR

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors13
  • Number of restaurants1
  • Number of rooms 316
  • Room voltage220
  • Year property opened1988
  • Most recent renovation2017

Reviews of DoubleTree Resort by Hilton Penang from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness8.9
Facilities8.6
Location8.2
Service8.9
Value for money8.5
High score for Penang
Rating
9+ Exceptional (915)
8-9 Excellent (237)
7-8 Very Good (292)
6-7 Good (120)
<6 Below Expectation (217)
Time of the year
Mar - May (456)
Jun - Aug (504)
Sep - Nov (438)
Dec - Feb (383)
All guests (4,903)
All room types
All languages

Show reviews that mention 

Showing 1,782 verified guest comments
12345
10.0
Exceptional
nor from Malaysia
Family with young children
King Premier Sea View Balcony
Stayed 1 night in December 2021

Exceptional Stay!”

We booked our stay for 4 days 3 nights at Doubletree Hilton Penang on 8-11th Dec 2021. We specifically picked a room with a living which was, King One Bedroom Suite Balcony as we are on vacation with our two kids. Upon arrival, they warmly greeted us and gave a speedy check in. They spotted us when our car drove to the drop off lobby and quickly help us with our luggage. Welcome cookies were warm, luggage were handled and delivered to our room in a speedy manner. Our room was spacious and clean. We don’t really got a nice view from the balcony but that’s okay as we were satisfied with our room and the cleanliness. We requested for a baby cot upon check-in but it was never been sent until late evening. Had to reminded them after our dinner and they quickly apologize us for the delay and straight away sent the cot to our room. Morning buffet spread was excellent but with limited choices. The pool was strictly monitored and we were only allowed 30 minutes per session. But since we were there on weekdays, they are quite flexible. The beach are accessible through a link bridge from the hotel and it is open from 7am and 7pm. We decided to extend our night with a standard room but the hotel upgraded us with the same room type we had before. It was beyond our expectation as the assigned room was at the corner and the view we had was spectacular. The front office team was amazing and thanks to the F&B team who gave us a wonderful experience at Makan Kitchen. Staff were all friendly, helpful and their service was above expectation. SOP had been followed strictly and you will feel safe to be their guest. A little bit downside was the covered car park which is narrow and charged RM3 per day for multiple entries. Should gave it complimentary for hotel guest. But overall, we rated the hotel with 10/10. We had a blast vacations and will definitely come back to Doubletree Hilton Penang. Thank you.

Reviewed December 13, 2021

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10.0
Exceptional
KATHY from Malaysia
Family with young children
King Guest Room
Stayed 1 night in November 2021

Perfect for family with toddler!!”

As a Hilton member, no doubt I have choosen this newly built hotel for my staycation. The room was sparkling clean and my request for a baby cot was fulfilled. We were greeted by Mr Narain who was friendly and kind enough to give a room with a view! A LARGE ice bucket was sent upon request at a charge of RM5 which we ordered for our whisky session. The BEST part of this staycation i would say was the kids pool!!The sandy kids pool gave a grip for my 16 mths old toddler to walk about in the water, the sprinkles and the slides added more fun to his 1st ever pool experience..The sandbox was covered with a blue canvas to avoid sharp edges and branded CAT truck toys were provided for the little ones to play and interacts, how thoughtful!! My husband was very impressed with this gesture and kept praising the hotel throughout our trip. Morning buffet breakfast was divided into 3 sessions to avoid crowd and follow SOP. The spread was good and the staffs were polite. The do have a coffee machine that serve both cappucino and latte macchiato, our favourites! The baby chair provided looks like the famous "stokke tripp trapp baby chair" , i'm impressed! the only drawback was they didnt provide us toddler utensils which i luckily i brought myself.. The beach is located a stone throw away, directly in front of Miami Cafe accessible by the hotel flyover which is accessed by your room key. Restaurants are located a bit of a distance but it didnt concern us as we drove there. Parking fees was RM 3 for multiple entry. Overall, I would recommend this hotel stay for parents with children mainly toddlers as its a very baby friendly hotel!!

Reviewed November 16, 2021

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10.0
Exceptional
Chang from Malaysia
Couple
Twin Guest Room
Stayed 1 night in June 2019

A resort that truly live up to the Hilton name”

Excellent & speedy check in service handled by floor manager of the day Miss Shalini. They spotted us when we came in from the car park carrying our luggages and spot on attentive. Welcome cookies were warm, luggages were handled and delivered to our room in a speedy manner. She was informative too in suggesting our best mode of transportation to another location in Batu Ferringi which we were supposed to attend a wedding dinner that day. Love the pool side, pool side service and also the next morning buffet spread in terms of varieties and tastiness. Room and toilet were very clean although there's a small bit of stain on the window curtain but it's not really our concern as it is understandable that we were in this place during one of the peak holiday weekend of the year. Air-conditioning is cold enough and perfect for me. Love how the Careline provided me with a complimentary shaving kit when I told them my shaver was broken on the morning. Not to mention some of the toiletries provided are Crabtree & Evelyn products. Overall we give this resort a 10/10 for our stay here. Definitely it live up to the Hilton name and standard. Will come back again if we are going to Batu Feringgi for a getaway.

Reviewed June 11, 2019

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10.0
Exceptional
Nurul from Malaysia
Family with young children
Twin Guest Room
Stayed 1 night in July 2020

Awesome stay, value for money”

Loved everything bout the hotel. It was clean and the room is big enough for family with 2 toddler like mine. It was my birthday when we checked in & I got a complimentary room upgrade. Thats a very nice & thoughful gesture. The kids pool is perfect as there is a mini playground and the water level is suitable for young kids. We do not have to worry much & can stay by the side of the pool to watch them enjoy. Breakfast was okay & I recommend you to include them as its quite hard to get breakfast around that area. The only thing I think the hotel should improve is to provide coffee making facilities in the room. Complimentary coffee & tea would be nice. All in all, perfect stay!

Reviewed July 29, 2020

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10.0
Exceptional
Nuriy from Malaysia
Couple
King Premier Sea View Balcony
Stayed 2 nights in January 2022

From 2 star ups to 5 stars”

At first, when we check-in, our room has a problem where the smoke alarm detector keeps ringing and the room smell funny. After issuing a complaint about the smoke alarm, the technician came and he had to remove the smoke alarm. After that, the hotel team offers to compensate us by changing our room to a spacious suite room than the current room that we stay in. The suite was a spacious space with a living room, and much more comfortable. The breakfast was good. I would say 6/10. They have Roti Canai, Nasi Lemak, and many more. The parking needs to pay RM 3 per day. Check-in was fast and efficient. The staff is friendly. And love the free cookies!

Reviewed January 09, 2022

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10.0
Exceptional
Balakrishnan from Malaysia
Couple
King Guest Room
Stayed 2 nights in May 2022

Very good”

During check in the reception customer service ungraded my room with balcony and the room was super large with no additional cost. The balcony could view part of the sea of Batu Ferringhi and I enjoy sitting on the balcony to view the sea and greenery facing the other side on to the hills. My wife was not happy with the mattress and pillows and next day it was replaced with additional pillows and a much comfortable mattress. We were very happy and the only set back is paying RM3 to the parking attendance. I believe the hotel management should bear this cost. Overall my experience was very good and thank the management for all the good with a 5 star ratings. Will go again in the future.

Reviewed June 01, 2022

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10.0
Exceptional
Yoon from Malaysia
Solo traveler
King Accessible Room
Stayed 1 night in October 2020

Best staycation ever! My go to place for a break”

Tired of working from home all the time, cant travel to nearby states? Book a staycation at Double tree. I managed to get a great offer (although the offer doesnt come with a view), but the place is as great as when I visited before MCO. Although take note parking you have to pay MYR3 for 1 day. Other than that I love the pool and walking across the bridge to a nearby quiet beach. The room is spacious and clean and the hotel promote high SOP of cleanliness due to current covid situation. Highly recommended!

Reviewed October 28, 2020

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10.0
Exceptional
Afriza from Malaysia
Family with teens
Family Room - Balcony
Stayed 2 nights in October 2019

Superb Hotel for Family with Kids for Family Room”

First impression, the check in was actually really bad. We reached an hour plus late for the actual check in time 3pm, but the rooms were not ready. I have a 4 month old baby with me, so it was really inconvenient. There was another couple with baby was waiting and experienced the same issue. Also very bad experience with payment during check out, they accidentally switched bills / name with my brother and caused some confusion as my brother had to pay twice!!! Seriously this is unacceptable. However, other than all the FRONT DESK issue which they clearly need to resolve ASAP, the rooms , service, pool, kids club, breakfast was really really good. We had a good time. Not far from Feringghi Market. Not far from town. We really enjoyed our stay. Especially if you book early, you get a really really good price for the family room. We enjoyed the family room the most. Please fix your front desk issue, otherwise everything was perfect. Staff were all helpful and friendly.

Reviewed November 04, 2019

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10.0
Exceptional
Kay from Singapore
Couple
Terrace Suite Sea View
Stayed 2 nights in September 2019

Exceptional stay & service”

Stayed: 2 Night, Sky Terrace Suite Thumbs up: Chris meeting us upon arrival at the lobby & gave us speedy check in. Ensuring us for a room as we were early. Went for lunch & chris met us at the hotel’s restaurant( makan kitchen) personally to pass the room cards to us ensuring everything is all ready. Shanaka: for always checking up on my partner & i. Asking about the quality of the food & remembered that we didnt finished our nasi goreng even asked if there was something wrong. Went the extra miles to find a florist near the hotel that i could arrange for flower delivery for my partner. Beautiful room, nice view. Warm staffs from start to end. Truly a DoubleTree standard. The best DoubleTree in Malaysia. Staffs from JB & KL should learn from Penang as staffs here are way more warmer & friendlier.

Reviewed September 28, 2019

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10.0
Exceptional
Siti from Malaysia
Solo traveler
Twin Guest Room
Stayed 1 night in August 2020

⭐️⭐️⭐️⭐️⭐️”

Overall is good! Customer service staffs did a very good job in welcoming their customers. I was so impressed with an idea of giving a warm cookies to each of their customers. That’s brilliant! And I loved how calming the place is. The room also is very comfortable. I would love to visit the place again with my partner in future. Keep up the good work always!

Reviewed August 28, 2020

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10.0
Exceptional
HSIAO from Malaysia
Couple
King Deluxe Room Balcony
Stayed 1 night in May 2022

Yummy cookies”

Yes, we get two welcome cookies as soon as we checked in & they are sooooo yummy ..... & huge! Such a warm welcome. Room is spacious, linens & towels are so clean & soft, smells so good. Room & balcony r so clean. No trace of stains on the lazy chair at the balcony. Feel quiet & safe. Breakfast buffet line is so good & delicious local food. Staff are very attentive. We love the whole experience, will b back again!

Reviewed May 18, 2022

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10.0
Exceptional
Clifford from Malaysia
Family with teens
King Deluxe Room Balcony
Stayed 3 nights in January 2020

Wonderful staff and service”

The hotel is very nice, as we knew from our previous trips, but on this visit, the staff were so welcoming and friendly to our family. From arranging the New Year Eve dinner to ensuring we had comfortable rooms close to each other, to the helpful and hardworking housekeeping staff, we were well taken care of. Thanks to Mr Karim, the General Manager, Mr Bob, Mr Baharain, and all the restaurant staff for making us feel at home. We will definitely go back to Doubletree Hilton in our next trip to Penang

Reviewed January 29, 2020

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10.0
Exceptional
Muhammad from Malaysia
Couple
King One Bedroom Suite Balcony
Stayed 1 night in July 2020

Beautiful Hotel, Beautiful Memories”

I booked for a One Bedroom Suite with Balcony and I got a spacious room complete with the view of Batu Ferringhi Beach! The location of the property is spot on. The building looks proud from afar and the inside reflects the outer image. I love the mattress and pillows, they're so comfortable. The bathroom and toilet are nice too. I will definitely come again when I visit Penang in the future. Thank you agoda!

Reviewed July 11, 2020

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10.0
Exceptional
Poh from Malaysia
Family with teens
Twin Guest Room
Stayed 2 nights in August 2020

Nice, big and comfortable room”

Nice hotel. Big and comfortable room. Location wise is good as it is not far from the town. Price is reasonable. Check in check out was swift. However, the multilevel parking cannot cater for big car like 7 seater MPV. We have to park jockey parking for a rm30 per day. Also, please don’t bother to go to the public beach across the bridge. Totally a turned off. Very dirty beach. Plus point is the hotel swimming pool is not bad.

Reviewed August 24, 2020

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10.0
Exceptional
Maheswari from Malaysia
Family with young children
Twin Guest Room
Stayed 2 nights in January 2021

Extraordinary visit”

Our visit to Double Tree Penang, was unforgettable memories. Main reception the staffs are very friendly, willing to share ideas especially rooms selection, very pleasant and caring staff, housekeeping superb, when we arise basin chokage, they’ve rectified it very professionally,,, thanks to the maintainability team. Great job. Coming back to F&B section, foods awesome. I loved the staffs especially The Captain of the F&B, very caring had the interest to make sure everyone enjoyed the meal, the housekeeping staff whom doing their job diligently without hesitation, not forgetting carpark guys whom really cares of our parkings. Overall during this pandemic, they ( Double Tree ) did their SOP professionally according to the SOP standards. Double Tree Team in Penang.... Hats off Great job

Reviewed January 09, 2021

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10.0
Exceptional
KABILAN from Malaysia
Family with young children
Twin Guest Room
Stayed 1 night in March 2020

Above expectations!”

This will be my choice of hotel for coming visits to Penang. i was mesmerized by how beautiful and luxurious the hotel is. Such a class ! The hotel staff on the other hand were so friendly and helpful and always with a smile. The breakfast is a must as they serve local Malaysian cuisine and its delicious to be honest. The room is very big for all four of us , the shower is cozy and we have a sofa bed. The swimming pool is huge and has two kids pool. also, to my surprise, they also have a linking bridge that will take you right to the beach from the hotel. how cool is that ? I've been to Penang many times before, but this hotel is one step above the rest and im definitely going to recommend to all of my friends.

Reviewed March 12, 2020

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10.0
Exceptional
poovelighlan from Malaysia
Couple
King Premier Sea View Balcony
Stayed 2 nights in February 2022

Exceptional”

Overall good stay, relaxing seaview.. Super comfy mattress and pillows.. Enjoyed the stay after so long MCO/interstate travel ban etc.. Special thanks to DTH team for preparing special cake for my wife birthday as requested and the mini deco prepared during checkin!! Walked into the room, quite upset to find the room was quite dusty, especially on the table edges.. i have allergic rhinitis and it flared up immediately due to the dust.. Hot water was a bit of issue, second day there was no hot water, but it was manageable due to the wheather.. On third day, we were shocked to find quite a number of bugs in the room after wokeup, surprised how all of them came in when we didnt open the balcony door the whole night.. Parking was so tight, had to tightly squeeze thru small passages up the ramp, many 4x4 passed with dents due to the narrow ramp..

Reviewed February 20, 2022

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10.0
Exceptional
Nur from Malaysia
Family with young children
Twin Guest Room
Stayed 2 nights in January 2022

Pleasant Stay”

Travelling with 11 month baby, easy check in/out process. Room was clean & housekeeping staff was very attentive. Had ala carte dinner, burger was delicious. Breakfast buffet offer lots of variety and delicious. Access to the beach provided using the overhead bridge, public beach but was not crowded since we came during weekdays. Recommended for others to stay here :)

Reviewed February 04, 2022

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10.0
Exceptional
Justin from Malaysia
Family with young children
King Guest Room
Stayed 2 nights in November 2021

Best staff ever!”

A special shoutout to Mr. Ash from Front Office.. You my good sir are amazing! We stayed here for a weekend gateway with the kids. despite a minor hiccup, , Mr. Ash went above and beyond to make sure that our stay would be a memorable one. Amenities were great. Clean and cozy rooms. Free biscuits and mineral water was highly appreciated. I highly recommend to all, families, couples, solo travelers. The staff made us feel at home! Overall, an exceptional and wonderful place to stay at and we will be back again. Try it, you will not regret.

Reviewed November 17, 2021

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10.0
Exceptional
Justin from Malaysia
Family with young children
King Guest Room
Stayed 2 nights in November 2021

Amazing Staff”

A special shoutout to Mr. Ash from Front Office.. You my good sir are amazing! We stayed here for a weekend gateway with the kids. despite a minor hiccup, , Mr. Ash went above and beyond to make sure that our stay would be a memorable one. Amenities were great. Clean and cozy rooms. Free biscuits and mineral water was highly appreciated. I highly recommend to all, families, couples, solo travelers. The staff made us feel at home! Overall, an exceptional and wonderful place to stay at and we will be back again. Try it, you will not regret.

Reviewed November 17, 2021

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