Edsa Shangri-La Manila
Edsa Shangri-La Manila
See all 65 photos

"Staff are pleasant and attentive especially at Heat."

yasmin P.

May 1, 2018

 Edsa Shangri-La Manila
See all 65 photos
Lobby Edsa Shangri-La Manila
Lobby
See all 65 photos
Interior view Edsa Shangri-La Manila
Interior view
See all 65 photos
Swimming pool [outdoor] Edsa Shangri-La Manila
Swimming pool [outdoor]
See all 65 photos
See map Edsa Shangri-La Manila
See map
Excellent
Location
8.8
See all 65 photos Edsa Shangri-La Manila
See all 65 photos
Removed from saved list
Excellent
From 1428 reviewsSee what guests said
8.6
Recommended by 91% of guests
  • 330 meters to public transportation

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Hot tub

Room choices
8.8
Excellent
Room comfort & quality
This property is in high demand!Last booked 6 hours ago
Premier Suite
Premier Suite
...
  • City view
  • 67 m²/721 ft²
  • 1 king bed
Enter dates to see prices
Tower Wing Deluxe Room
Tower Wing Deluxe Room
...
  • City view
  • 34 m²/366 ft²
  • 1 king bed
Enter dates to see prices
Horizon City Room
Horizon City Room
...
  • City view
  • 34 m²/366 ft²
  • 1 king bed
Enter dates to see prices
Deluxe Garden Wing
Deluxe Garden Wing
...
  • City view
  • 34 m²/366 ft²
  • 1 double bed or 1 king bed
Enter dates to see prices
Tower Wing Horizon Executive
Tower Wing Horizon Executive
...
  • 63 m²/678 ft²
  • Executive lounge access
  • 1 single bed
Enter dates to see prices
Tower Wing Premier Room
Tower Wing Premier Room
...
  • 45 m²/484 ft²
  • 1 single bed
Enter dates to see prices
Suite Deluxe
Suite Deluxe
...
  • 107 m²/1152 ft²
Enter dates to see prices
Double Club
Double Club
...
  • 30 m²/323 ft²
Enter dates to see prices
Suite Standard
Suite Standard
...
  • 165 m²/1776 ft²
Enter dates to see prices
Suite Garden View
Suite Garden View
...
  • 90 m²/969 ft²
Enter dates to see prices
Have a question for Edsa Shangri-La Manila?
Up to 30% off with Agoda Insider Deals!

Prices drop the moment you sign in!

Sign in now
More about Edsa Shangri-La Manila

More about Edsa Shangri-La Manila

"The location is good."

Reviewed January 18, 2018

ANGELITO from Cambodia

|

Family with young children

An overview

Show more

Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

What to eat nearby

Filipino cuisine
Filipino cuisine
Vatel Restaurant Manila
6.5 km Filipino, French, Mediterranean
iBread
7.8 km Filipino
Hizon's Cakes & Pastries
8.2 km Filipino
Asian cuisine
Asian cuisine
Tramway Buffet Plaza
1.8 km Asian, Chinese
Gloria Maris
2.4 km Asian, Chinese, Filipino
Tapa king
2.7 km Asian, Filipino
Chinese cuisine
Chinese cuisine
Chin's Express
4.3 km Chinese, Fast food
Hap Chan Tea House
5.1 km Chinese
Caffe La Lotte Restaurant
6.4 km Chinese

What they offer

"It''s in a great location and overall I had a comfortable st..."

Justin from United Kingdom

|

Solo traveler
Show less

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show more

Property's guest policies

Show more

Some helpful facts

Show more

Real reviews from real guests

Agoda Reviews (1428)Booking.com Reviews (1124)
8.6
Cleanliness8.9
Facilities8.7
Location8.8
Room comfort and quality8.8
Service8.7
Value for money7.9
Provided by verified guests of Agoda
Filter guest comments by:
Language
English
日本語
한국어
简体中文
more
Room type
Tower Wing Deluxe Room
Premier Suite
Horizon City Room
Deluxe Garden Wing
Search reviews
Now you can search for any keyword within the reviews
Showing 946 verified guest comments
12345
6.0
VINCENT from Malaysia
Business traveler
Premier Suite
Stayed 1 night in August 2018
1 night”
didnt really use anything except the room, so not good perspective. VERY expensive compared to other Asian cities, but that seems to be Manila...
Reviewed September 12, 2018
Dear Vincent, Thank you for taking the time to share your review. Please be assured that your feedback has been noted so we may review and improve on. We hope you will allow us the opportunity to redeem ourselves by welcoming you back to the hotel. Yours sincerely, Amit O General Manager
Responded September 17, 2018
Edsa Shangri-La Manila
7.6
Very good
Rosemarie from Philippines
Business traveler
Deluxe Garden Wing
Stayed 1 night in September 2018
Comfortable and convenient”
Complete amenities
Reviewed September 10, 2018
Dear Rosemarie, Thank you for taking the time to share your review. We look forward to having you with us again soon. Yours sincerely, Amit O General Manager
Responded September 11, 2018
Edsa Shangri-La Manila
10.0
Exceptional
eilleen from Philippines
Couple
Deluxe Garden Wing
Stayed 2 nights in August 2018
Staff are very courteous & efficient”
Staff are very courteous except we had one problem regarding the upgrading cost we had a miscommunication but it was solved right there & then
Reviewed August 31, 2018
Dear eilleen, Thank you for taking the time to share your review. It is with great pleasure to hear that you enjoyed the attentive service provided by our team and that the confusion about the upgrade cost was resolved immediately. We hope to welcome you back again soon. Yours sincerely, Amit O General Manager
Responded September 05, 2018
Edsa Shangri-La Manila
3.2
Amparo from Philippines
Family with teens
Horizon City Room
Stayed 1 night in August 2018
Rundown hotel rooms, poor housekeeping staff service ”
This hotel needs a major upkeep and maintenance works. For the room rate that I paid - Php12,800/night- the bathroom pipes were clogged, the housekeeping staff took forever to deliver our requests, the carpet is filthy, and no safety handles for PwDs inside the bathroom, except for one on the shower wall. Bath tub is too high for a pwd who has dofficulty climbing. Plus, the twin beds are soooo small. Marriott has better beds and rooms.
Reviewed August 28, 2018
Dear Amparo, Thank you for your review. Your observations about our facilities and services has also been noted so we may review and improve on. We hope you will allow us the opportunity to redeem ourselves by welcoming you back to the hotel. Yours sincerely, Amit O General Manager
Responded September 05, 2018
Edsa Shangri-La Manila
3.6
Amparo from Philippines
Family with teens
Horizon City Room
Stayed 1 night in August 2018
Hotel needs major renovation and accounting system untrustworthy. ”
Room furniture (on the horizon club category) needed a major renovation. The sink and bath tub drain were clogged, bathtub needs more safety measures for senior citizens like my mom. Housekeeping is super slow, our request for additional towel never came. Horizon club is ok but little children tended to make a lot of noise and hotel staff seemed helpless in keeping the children behave well. Worst of all, I was double charged for my horizon club room! The POS kept printing out one night and wouldn’t clear out. I had to pay for the room and then later that day I reviewed my receipts and emails and true enough, I was charged twice! I immediately called the front desk at horizon club and thanks to Therese, she quickly solved the problem and reimbursed me in cash. But really, Shang, your accounting system sucks. I wonder how many customers you’ve already double charged because of your bad system? I had expected something more than a return on my excess payment - but none came. :-(
Reviewed August 28, 2018
Dear Amparo, Thank you for taking the time to share your review and for pointing out areas in which our colleagues have not met your expectations. We appreciate your honest feedback and assure you that improvements will be made. Once again, thank you and we hope you will allow us the opportunity to redeem ourselves by welcoming you back. Yours sincerely, Amit O General Manager
Responded September 05, 2018
Edsa Shangri-La Manila
9.6
Exceptional
Airene from Philippines
Family with young children
Tower Wing Deluxe Room
Stayed 2 nights in August 2018
Great Longweekend!”
Everything is great except for their HEAT buffet restaurant. Not worth it for the price :( Few choices only for a 2.4k+ price.
Reviewed August 28, 2018
Dear Airene, Thank you for taking the time to share your review. It is with great pleasure to hear that you had a memorable experience with us and that you enjoyed the attentive service provided by our team. On the other hand, your observation about the buffet has been noted and shared to our culinary team so we may review and improve on. Once again, thank you and we hope to have you with us again soon. Yours sincerely, Amit O General Manager
Responded September 05, 2018
Edsa Shangri-La Manila
10.0
Exceptional
kai from China
Solo traveler
Deluxe Garden Wing
Stayed 1 night in August 2018
good clean, ”
good relax
Reviewed August 25, 2018
Dear kai, Thank you for taking the time to share your review. We are delighted to hear that you had a comfortable stay with us. We look forward to having you with us again soon. Yours sincerely, Amit O General Manager
Responded September 05, 2018
Edsa Shangri-La Manila
8.0
Excellent
Renelyn from Philippines
Couple
Tower Wing Deluxe Room
Stayed 1 night in August 2018
Great Location”
Great Location, Friendly staff. Great amenities. It was a very pleasant stay.
Reviewed August 13, 2018
Dear Renelyn, Thank you for taking the time to share your review. I am truly delighted to hear that you had a wonderful experience with us and enjoyed the service provided by our team. Your nice comments on our facilities and service are so much appreciated. We look forward to having you with us again soon. Yours sincerely, Amit O General Manager
Responded August 13, 2018
Edsa Shangri-La Manila
10.0
Exceptional
Lau from Hong Kong
Business traveler
Deluxe Garden Wing
Stayed 2 nights in August 2018
Free upgrade ”
free upgrade to suite..very nice and comfortable room
Reviewed August 09, 2018
Dear Lau, Thank you for taking the time to share your review. We are delighted to hear that you had a comfortable and enjoyable stay. We hope to have you with us again soon. Yours sincerely, Edsa Shangri-La, Manila
Responded August 13, 2018
Edsa Shangri-La Manila
10.0
Exceptional
Natasha from Philippines
Business traveler
Tower Wing Deluxe Room
Stayed 2 nights in August 2018
Always a great stay in Shangri-la EDSA”
The staff has been courteous. The rooms are clean and comfortable. The food is great.
Reviewed August 06, 2018
Dear Natasha, Thank you for taking the time to share your review. We are truly delighted to hear that you had a wonderful experience with us and enjoyed the service provided by our team. Please know that each and every member of our team does his very best to better serve our guests. We hope to have you with us again soon. Yours sincerely, Amit O General Manager
Responded August 08, 2018
Edsa Shangri-La Manila
9.6
Exceptional
Oscar from United States
Couple
Deluxe Garden Wing
Stayed 2 nights in July 2018
Great Staff”
The staff was friendly and very accommodating. Very professional. I enjoyed my stay.
Reviewed July 29, 2018
Dear Oscar, Thank you for taking the time to share your review. We are delighted to hear that you had an enjoyable and comfortable stay with us. Your nice comments are so much appreciated. We look forward to having you with us again soon. Yours sincerely, Amit O General Manager
Responded July 30, 2018
Edsa Shangri-La Manila
8.0
Excellent
Robert from Philippines
Business traveler
Tower Wing Deluxe Room
Stayed 1 night in April 2018
Really hard to beat”
When you book online, they have a tendency to immediately try to up-sell you to a "better" room, which is a bit of a turn-off upon arrival, but the restaurants are the best.
Reviewed July 25, 2018
Dear Robert, Thank you for your review. Please be assured that your feedback has been noted and shared to our operations team so we may improve on our processes. We hope to welcome you back again in the future. Yours sincerely, Amit O General Manager
Responded July 30, 2018
Edsa Shangri-La Manila
9.6
Exceptional
Oscar from United States
Family with teens
Deluxe Garden Wing
Stayed 1 night in July 2018
Very nice staff. Facility was clean and beautiful.”
My children enjoyed their stay very much. Would probably stay there again when we return.
Reviewed July 23, 2018
Dear Oscar, Thank you for taking the time to share your review. It is with great pleasure to hear that you had a wonderful experience with us and that you enjoyed the attentive service provided by our team. Your comments are much appreciated. We hope to have you with us again soon. Yours sincerely, Amit O General Manager
Responded July 23, 2018
Edsa Shangri-La Manila
5.2
Betchie from Philippines
Couple
Deluxe Garden Wing
Stayed 1 night in July 2018
Less than an hour me, my husband were sneezing. It was not properly cleaned as per requested. Kindly”
Less than an hour me, my husband were sneezing. It was not properly cleaned as per requested. Kindly read our request next time. Good thing we arrived late at night from St. Lukes Global.
Reviewed July 23, 2018
Dear Betchie, Thank you for taking the time to share your feedback. I read with concern of your experience and regret that we have let your down. Please accept our sincere apologies for the inconvenience during this time. We assure you that this has been discussed with our whole team so we can avoid a similar experience in the future. Once again, thank you and we hope you will allow us the opportunity to redeem ourselves by welcoming you back to our hotel. Yours sincerely, Amit O General Manager
Responded July 23, 2018
Edsa Shangri-La Manila
5.6
Serafin from Hong Kong
Couple
Tower Wing Deluxe Room
Stayed 1 night in July 2018
Outdated....doesn't match the price ”
too old rooms not well maintained and old facilities... long line in the reception breakfast buffet seems untidy
Reviewed July 22, 2018
Dear Serafin, Thank you for taking the time to share your honest review. At Edsa Shangri-La, Manila, we pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. Please be assured that your observations are much appreciated and have been noted for our continuous improvement. Once again, we hope you will allow us the opportunity to redeem ourselves by welcoming you back to our hotel. Yours sincerely, Amit O General Manager
Responded July 23, 2018
Edsa Shangri-La Manila
5.6
Serafin from Hong Kong
Couple
Tower Wing Deluxe Room
Stayed 1 night in July 2018
old hotel not recommended ”
pros Near to.the mall cons long queue for check ins rooms outdated not sound proof...definitely can hear voices at the next room. too crowded in the lobby too many guests in the lobby walking no privacy not classy like other shang hotels
Reviewed July 21, 2018
Dear Serafin, Thank you for taking the time to share your review. At Edsa Shangri-La, Manila, we pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. Please be assured that your observations have been noted so we may review and ensure improve on. Once again, we thank you and we hope you will allow us the opportunity to redeem ourselves by welcoming you back to our hotel. Yours sincerely, Amit O General Manager
Responded July 23, 2018
Edsa Shangri-La Manila
9.2
Exceptional
Natasha from Philippines
Business traveler
Tower Wing Deluxe Room
Stayed 1 night in July 2018
It is always great to stay in Shangri La.”
The staff is always accommodating and courteous. The rooms are clean. The beddings and blankets have thinned out and look a bit old. The 24/7 in-room Service do not answer early morning calls. If they do, it takes a long time for them to receive calls. But, still great!
Reviewed July 08, 2018
Dear Natasha, Thank you for taking the time to share your review. We are thrilled to hear that you had an exceptional experience and that you enjoyed the attentive service provided by our team. Please know that we are always committed to providing the finest service and facilities to our guests who hopefully will leave with many fond memories. Once again, thank you and we hope to have you with us again soon. Yours sincerely, Amit O General Manager
Responded July 16, 2018
Edsa Shangri-La Manila
9.6
Exceptional
Irish from Philippines
Couple
Tower Wing Deluxe Room
Stayed 1 night in June 2018
Thoughtful service!”
We stayed over the weekend to celebrate our anniversary and they were so sweet to leave us an anniversary cake during the turndown.. plus a complimentary late check-out. Food at HEAT, the facilities and the warm service are a plus too.
Reviewed July 02, 2018
Dear Irish, Thank you for taking the time to share your review. We are truly delighted to hear that you enjoyed your anniversary staycation with us. Please know that your feedback is encouraging as we strive to provide our guests a memorable experience. Once again, thank you and we hope to welcome you back again soon. Yours sincerely, Amit O General Manager
Responded July 16, 2018
Edsa Shangri-La Manila
9.2
Exceptional
Lidya from Singapore
Group
Deluxe Garden Wing
Stayed 3 nights in April 2018
Exceptional”
Great place if you plan to stay around Edsa. the hotel is close to the mall if your plan is to shop and eat, and just to relax. There are few local family restaurants in the mall that became my favorites in day 1.
Reviewed July 01, 2018
Dear Lidya, Thank you from taking the time to share your review. We are delighted to hear that you had a comfortable and delightful stay with us. Please know that it is always our intention to have our guests carry with them a delightful memory of their stay experience. Once again, thank you and we hope to have you with us again soon. Yours sincerely, Edsa Shangri-La, Manila
Responded July 16, 2018
Edsa Shangri-La Manila
8.0
Excellent
AI-HONG from Malaysia
Business traveler
Deluxe Garden Wing
Stayed 4 nights in June 2018
Good location!”
Friendly staff and helpful. The bake shop at the lobby offers wide range of nice pastry and cakes. The home made chocolate taste yummy!
Reviewed June 30, 2018
Dear AI-HONG, Thank you for taking the time to share your review. We are delighted to hear that you had a delightful and comfortable stay with us. Please know that each and every member of our team does his very best to better serve our guests. Once again, thank you and we hope to have you with us again soon. Yours sincerely, Edsa Shangri-La, Manila
Responded July 16, 2018
Edsa Shangri-La Manila
12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss