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Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved)
Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved)
Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved)
Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved)
Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved)
Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved)
Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved)

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7.2

Very good

1,504 reviews

1,504 reviews

Housekeeping103
View6
Children's activities5
See map

7.4

Very good

Location rating score

Very good location - 260 meters from city center
Exceptional for walking
Walkable places
The Durian Expert

70 m

Neverland

90 m

Whampoa Hawker Centre

220 m

Durian Store

310 m

Sindy Durian

330 m

Popular landmarks
Orchard Road

2.8 km

Singapore Flyer

3.8 km

Singapore Botanic Gardens

4.2 km

Gardens By The Bay East

4.2 km

Sands Skypark Observation Deck

4.2 km

Closest landmarks
Balestier Point

70 m

Ken Jia Tcm Healthcare PTE. LTD.

70 m

N B Tham Clinic

100 m

Balestier Dental Surgery

110 m

Block 104 Carpark

180 m

Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved)

255 Balestier Road, Novena, Singapore, Singapore, 329710 - See map

Make your best journey to Singapore with the promised standard of SG Clean, and enjoy free Wi-Fi in all rooms. Conveniently situated in the Novena part of Singapore, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Gardens By The Bay East.

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Highlights

Check-in [24-hour]

Complimentary WIFi in all rooms

A/C

Daily cleaning

Laundry service

SG Clean

SG Clean denotes businesses that adhere to high standards of public hygiene.

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Important announcement -- "All leisure guests checking in to hotels have to be fully vaccinated or medically ineligible for COVID-19 vaccines under the National Vaccination Programme in compliance with the enhanced Vaccination Differentiated Safe Management Measures (VDS). For more information, you may visit the advisory issued by the Ministry of Health at https://www.moh.gov.sg/covid-19-phase-advisory. Additionally, any guest(s) who test positive on the COVID-19 test, will be subject to a one-time disinfection cost for the occupying room(s), chargeable at SGD100 per room. "

Facilities

Front desk [24-hour]

Complimentary WIFi in all rooms

Luggage storage

Laundry service

Wi-Fi in public areas

Family room

Smoke-free property

Body thermometer

This property is in high demand!

9 travelers have booked today.

Value for money7.6
Distance to city center3.3 km
Location rating7.4
Nearest airportSeletar Airport (XSP)
Distance to airport10.6 km

Rooms available at Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved)

Superior Room
...
  • Room size: 12 m²/129 ft²
  • Outdoor view
  • 1 double bed
Enter dates to see prices
Superior Family Room
...
  • Room size: 14 m²/151 ft²
  • Outdoor view
  • 1 double bed and 1 single b...
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 13 m²/140 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Superior Loft
...
  • Room size: 13 m²/140 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Deluxe Loft
...
  • Room size: 14 m²/151 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Family Room
...
  • Room size: 14 m²/151 ft²
  • Shower
Enter dates to see prices
Superior Triple Room
...
  • Room size: 14 m²/151 ft²
  • Shower
  • 1 queen bed and 1 single be...
Enter dates to see prices
1 Bedroom Standard Family Room
...
  • Room size: 14 m²/151 ft²
Enter dates to see prices
Deluxe Duplex Room
...
  • Room size: 14 m²/151 ft²
Enter dates to see prices
Room Assigned on Arrival
...
  • Shower
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved)?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

What is the smoking policy at Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved)?

Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved) does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved)?

The closest train, metro, or bus station to Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved) is Novena, 1.0 km away.

What restaurants are nearby Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved)?

Restaurants including ABC Maju Restaurant, Mad Bar Cafe and Combat Durian are popular in Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved)’s neighborhood which is known as Novena.

What popular shopping places are close to Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved)?

Shopping options in Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved)’s Novena neighborhood include Zhongshan Mall, Square 2 and Velocity Mall.

What are popular attractions near Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved)?

Guests at Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved) can easily visit Whampoa Dragon, Masjid Hajjah Rahimabi Kebun Limau and ZhongShan Park located in the Novena area.

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See map

Explore the neighborhood

What people love about Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved)

  • 7.2

    Very good
    Location

    "Very nice location!"

    Vince

    |

    July 25, 2022

  • 8.4

    Excellent

    "Overall, a cozy place to stay for a night or two."

    Sinni

    |

    July 25, 2022

  • 8

    Very good
    Location

    "Nice hotel for the price and located just before a bus stop."

    Stanley

    |

    July 13, 2022

Overall rating:

7.2

Very good
1,504 reviews
Cleanliness
7.3
Facilities
6.5
Location
7.4
Read all reviews >
What travelers say they love:
Will second visit again for next trip!
NG from Singapore
Couple
More about Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved)

More about Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved)

Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved)

Take a good wander and unveil the wonder of Singapore with a stay at Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved).
At Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved), guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Front desk service is provided at the hotel including luggage storage. Packing light is possible at Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved) thanks to the hotel's laundry service keeping your clothes clean.
For the comfort and health of all guests, smoking is not permitted anywhere within the hotel.
All rooms at Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved) are designed for comfort. For your comfort, some rooms at the hotel are equipped with air conditioning. In-room entertainment amenities including the cable TV is provided in some rooms. In some select rooms, you can find bottled water and a coffee or tea maker at your disposal.
Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved) also provides a hair dryer, toiletries and towels in bathrooms for select rooms.


Around the property

Experience Singapore like a true local. The most famous landmark nearby is Singapore Flyer just 3.7 km away. Don't forget to stop by Sands Skypark Observation Deck located 4.1 km away, where everyone who visits Singapore wants to have their photo taken.


Reasons to stay here

Find some of the city's best deals here with rooms 94% cheaper than other options.

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Amenities and facilities
Good
Facilities

6.5

Most talked about facilities

Housekeeping

80 mentions

Food & Dining

18 mentions

Internet

16 mentions

Taxi

7 mentions

Languages spoken

  • English
  • Chinese [Mandarin]

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Services and conveniences

  • Air conditioning in public area
  • Elevator
  • Invoice provided
  • Laundry service
  • Luggage storage
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Access

  • CCTV in common areas
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Smoke alarms

Available in all rooms

  • A/C
  • Accessible by elevator
  • Adapter
  • Coffee/tea machine
  • Complimentary drinking water
  • Daily cleaning
  • Desk
  • Hair dryer
  • Lock box in room
  • Non-smoking
  • Phone
  • Private bathroom
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Sleep comfort items
  • Smoke alarm
  • Toiletries
  • Towels
  • Walk-in shower
  • Wi-Fi [complimentary]
Location
255 Balestier Road, Novena, Singapore, Singapore, 329710
Very good
Location

7.4

Airports

  • Seletar Airport (XSP)
    10.6 km 14 min drive
  • Singapore Changi Airport (SIN)
    16.1 km 20 min drive

Public transportation

  • Novena
    1.0 km
  • Novena MRT Station
    1.1 km 17 min walk

Hospital or clinic

  • Ken Jia Tcm Healthcare PTE. LTD.
    70 m

Shopping

  • Orchard Road
    2.8 km

Convenience store

  • Cheers
    40 m 1 min drive

Cash withdrawal

  • ATM
    60 m 1 min walk
What's nearby

Popular landmarks

  • Orchard Road
    2.8 km
  • Singapore Flyer
    3.8 km
  • Singapore Botanic Gardens
    4.2 km
  • Gardens By The Bay East
    4.2 km
  • Sands Skypark Observation Deck
    4.2 km
  • National Orchid Garden
    4.4 km
  • Cloud Forest
    4.5 km
  • Chinatown
    4.6 km
  • Night Safari
    11.3 km
  • Singapore Zoo
    11.3 km

Nearby landmarks

  • Balestier Point
    70 m
  • Ken Jia Tcm Healthcare PTE. LTD.
    70 m
  • The Durian Expert
    70 m
  • Neverland
    90 m
  • N B Tham Clinic
    100 m
  • Balestier Dental Surgery
    110 m
  • Block 104 Carpark
    180 m
  • De Boutique Gym
    210 m
  • Whampoa Hawker Centre
    220 m
  • Block 98A
    230 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The minimum age required for local residents to check in is 18 years.
  • Guests must provide a valid form of government regulated identification (eg. original passport, photo ID card) upon check-in.
  • The property does not have bathtub, video game console, clothes dryer, washing machine, in-room safe box, refrigerator and slippers in all rooms.
  • This property cannot currently accept quarantine stays.
  • All leisure guests checking in to hotels have to be fully vaccinated or medically ineligible for COVID-19 vaccines under the National Vaccination Programme in compliance with the enhanced Vaccination Differentiated Safe Management Measures (VDS). For more information, you may visit the advisory issued by the Ministry of Health at https://www.moh.gov.sg/covid-19-phase-advisory. Additionally, any guest(s) who test positive on the COVID-19 test, will be subject to a one-time disinfection cost for the occupying room(s), chargeable at SGD100 per room.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Distance from city center3.3 km
  • Travel time to airport (minutes)25

The property

  • Number of floors5
  • Number of rooms 48
  • Room voltage240
  • Year property opened2004
  • Most recent renovation2015
Property announcements

Extra bed is not available at this property.

Reviews of Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved) from real guests

Provided by verified guests of Agoda
7.2
/
10
Cleanliness7.3
Facilities6.5
Location7.4
Room comfort and quality7.2
Service7.6
Value for money7.6
High score for Singapore
Rating
9+ Exceptional (104)
8-9 Excellent (105)
7-8 Very Good (206)
6-7 Good (121)
<6 Below Expectation (199)
Time of the year
Mar - May (135)
Jun - Aug (217)
Sep - Nov (204)
Dec - Feb (179)
All guests (1,504)
All room types
All languages

Show reviews that mention 

Showing 735 verified guest comments
12345
8.8
Excellent
YRIC from Philippines
Family with teens
Superior Family Room
Stayed 4 nights in October 2016

Cheap and Practical”

If you are looking for a cheap and practical hotel in SG where accomodations are usually expensive then this hotel is for you. Location wise,you can get a Cab from the airport and make sure to mention the hotel's address as there are many fragrance hotel in Balestier Area. The hotel has bus stops in front where you can get and travel to many spots in SG including Orchard,Lau Pa Sat Hawker, VivoCity-Sentosa etc. I actually prefer bus travel as it also allows me to see the beauty of the city-the buildings and its green and very clean sceneries. The room is practical,for three people it was comfortable-it was a double deck where the upper is single and lower is double. They provide towels,shampoo and soap,toothbrush and toothpaste. There is a small fridge.Electric kettle and complimentary tea/coffee.Toilet and Shower is functional and comfortable. The staff are approachable.Wifi is very good. The mattress is very comfortable-the best I had.A good hotel to come to after a days exploring.

Reviewed November 05, 2016

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8.8
Excellent
Joseph from Philippines
Group
Superior Family Room
Stayed 1 night in March 2016

Clean Hotel with Friendly Staff”

Ok, the pluses: (1) Fragrance had nice staff, I'm partial because the Staff was Filipina, when we checked-in, she was very approachable and made us feel welcome especially that we were so tired after a day of walking and commuting in Singapore, (2) the rooms and sheets are clean with tolerable noise-proofing, just enough for me to be able to go to sleep without effort and (3) a convenience store and a restaurant is close by in case there is anything guests need to buy. The minuses: (1) the hotel is not accessible via train, the closest MRT station is Lavender, and from here, one may take a bus, one can also get here by bus from Bugis Station and (2) the room we got had a malfunctioning Toilet door, I think it just needs replacement. Other important info, from this hotel to Changgi Airport it's a SG$16 taxi-ride, it was good enough because there were 9 of us traveling so we just split the cost. Overall, my experience was good in this hotel.

Reviewed March 15, 2016

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8.8
Excellent
Fatha from Indonesia
Family with teens
Superior Family Room
Stayed 2 nights in July 2019

Worth Every Penny”

Send lots of thx to the mgmt, bcs actually i ordered at fragrance hotel crystal in geylang, but due to monkeypox issue, i contact the management and they responsively help me by cancelling my order without additional charge! While living in fragrance balestier, the room and service was above my expectation based on other customer reviews, it was clean & the staff also very helpful and warm. Definitely will recommend this one to the others!

Reviewed July 25, 2019

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Dear Fatha, Thank you for your exceptional review for Fragrance Hotel - Balestier and our management! It has been our utmost pleasure to have been of great service to you, we are delighted to assist you in the change of hotel in the best possible way. We would like to clarify that the moneypox incident was not at any of our Fragrance group of hotels. Please do come back to stay with us again soon! Best Regards, Thaddaeus Guest Experience Executive

Responded August 01, 2019
Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved)
8.0
Excellent
Paolo from Philippines
Group
Superior Family Room
Stayed 3 nights in May 2018

One week in SG”

The rooms aren't that spacious but are still very comfortable to stay at. Heads up, if you're used to taking the MRT in going around SG, Fragrance Balestier is not close to a train station. You can take the bus and go to Novena which I think is the nearest station from the hotel (3rd stop from hotel). There are a lot of hawkers and convenience store within the area as well so you don't need to worry about getting hungry or expensive dining. There's nothing special about the facilities of this hotel but they compensate with good customer service. Overall, I enjoyed my stay and this hotel was worth my money.

Reviewed June 06, 2018

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10.0
Exceptional
Shin from Malaysia
Couple
Superior Room
Stayed 2 nights in August 2016

Clean and good value for money”

Beyond my expection! Affordable and nice! Very clean and provide many things such as towel, toiletries (toothbrush&paste, sanitary bag, soap, shower cap), water boiler and hair dryer. You can use the mug, coffee powder and teabag provided to make some drink. The tv has local and fox channels. Receptionists are polite and welcoming. Many restaurants and convenience stores nearby. Daily housekeeping. Not close to mrt but easily accessible by bus. The two nearest bus stops are opp balestier pt across the road, and balestier twrs on the same roadside as the hotel. Nearest mrt is toa payoh.

Reviewed August 16, 2016

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9.2
Exceptional
Maria from Philippines
Group
Superior Room
Stayed 3 nights in July 2016

Good Value for Your Money”

When we were looking for a place to say in SG, we wanted something on the budget but at the same time, a more private place. The hotel room's size is just right especially if you're not traveling with a lot of luggages. The room and bathroom is clean. They give complimentary bottled waters, coffee and tea. It's just that sometimes the Wi-fi is a bit slow, but still working if you are just browsing your social medias account. The location is also good. It's not near to an MRT station but there's a bus stope just a few meters away from the hotel which can bring you to the MRT. Will definitely consider staying in this hotel the next time we visit SG.

Reviewed July 19, 2016

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8.0
Excellent
Jia from Singapore
Couple
Superior Room
Stayed 1 night in September 2015

Value for money”

Comfort, Cheap, WIFI

The stay at fragrance hotel was a last minute decision. It was booked the night before the stay. Was expecting some hiccups due to last minute booking but surprisingly there was none. The room was clean and the aircon is cold. Wifi has good strength as well. Cheers is located just right outside the hotel which creates some convenience for midnight snack craving. Overall it is a good stay for the price. The receptionist is very friendly. One con would be the location. For non drivers, one would have to switch bus from newton or novena mrt. If this is not a problem for you, I would recommend this hotel for a short stay.

Reviewed September 28, 2015

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8.0
Excellent
Stephen from Australia
Business traveler
Superior Room
Stayed 2 nights in August 2019

Economical for a short business trip”

I stay in Singapore for 2-3 days a couple of times a year. The Fragrance Balestier Hotel is well located close to my major customer and has plenty of variety of restaurants around serving local food. Convenience stores where I can buy a beer or wine and snacks are also close by. Public transport passes right by the front door. The rooms are adequate for my needs as I just want a comfortable bed and clean facility to retreat to after work.

Reviewed August 31, 2019

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Dear Stephen, Thank you for your great review for Fragrance Hotel - Balestier, and appreciating our hotel's great location and proximity to a wide range of amenities! We thank you for your patronage. It has been such a pleasure for us to have served you well, and we definitely look forward to your next stay with us. Best Regards, Thaddaeus Guest Experience Executive

Responded September 08, 2019
Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved)
7.6
Very good
Maria
Family with teens
Superior Family Room
Stayed 4 nights in October 2017

Fragrance Hotel - Balestier”

PROS Good staff. Very accommodating. Easy check in and check out Clean room A bit small for 3 adults but that's really the usual rooms in SG for the price they offer 1 bottle/person/day and they always restock toiletries and clean the room CONS A bit far from the Marina Bay area. You have to double ride/transfer always. No direct/near link to MRT. So you have you take the bus first to nearest station then MRT. Maybe next time I'll try other Fragrance Hotels nearer.

Reviewed November 05, 2017

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8.8
Excellent
Everlyn from Philippines
Group
Superior Family Room
Stayed 4 nights in November 2016

Affordable for a 3-pax room”

It's my 5th time in Singapore and this is the first time I booked at Fragrance because my usual does not have an available room for 3. Since I've been hearing Fragrance for long, I tried booking and I find the place cozy though it's small. But we don't mind it at all. It is also near the tourist destinations and bus stations so commuting was very easy.

Reviewed December 02, 2016

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10.0
Exceptional
Hans from Indonesia
Family with teens
Superior Family Room
Stayed 1 night in August 2019

One of the best “Fragrance” chain hotels!”

We stayed in a room-loft like with two beds. It’s like a small apartment unlike the other “Fragrances.” And it felt quite spacious yet minimalist and clean, too. The check-in was super easy. We had an early check-in but the hotel were kindly enough to store our luggage until we were able to get our rooms.

Reviewed August 13, 2019

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Dear Hans, Thank you for your perfect review for Fragrance Hotel - Balestier and thoroughly enjoying your stay with us in our signature Loft Rooms! We are delighted to have surpassed your expectations during your time with us, and we look forward to having you back soon! Best Regards, Thaddaeus Guest Experience Executive

Responded August 18, 2019
Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved)
7.7
Very good
Monik from Indonesia
Family with young children
Superior Family Room
Stayed 2 nights in September 2015

Nice hotel with friendly staff”

Friendly and helpful staff, good room, clean

It was a pleasant stay. At first, it was quite difficult to find the hotel since there are a few fragrance hotel at the same street. Our taxi driver didn't know which one is the fragrance-balestier. But our child loved the double decker bed. The staff are very helpful and friendly.. unfortunately the hotel is quite far from the MRT station. So we have to take a taxi to go anywhere, which is easily to get.

Reviewed September 23, 2015

See room deals

9.6
Exceptional
Manori from Sri Lanka
Family with young children
Superior Family Room
Stayed 4 nights in October 2019

Exceptional”

A nice place to stay in Singapore. Room is so clear and tidy. They are cleaning the rooms everyday and providing bottled water & tea making facility. Triple room is nicely organized utilizing a minimum space. Clean and fresh looking towels and bed linen are provided which is highly unlikely that we can expect from a budget hotel. Easy access to the bus stop. Really worth for money. However, it is better if there is a bin inside the washroom since it is an essential item.

Reviewed November 02, 2019

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Dear Manori, It is heartening to hear that your stay had been a wonderful one, in particular the hotel housekeeping, It is always great to learn that our efforts contribute to a positive experience for our guests. Your kind compliments will motivate us to do even better to delight our guests and create a memorable experience for all. The Triple Room makes clever use of space with a loft design, which features a Double Bed and a Single Bed on an elevated platform. This room category is great for family stays as children would love and enjoy sleeping on this elevated platform, which is accessible via a ladder. We had taken note of your suggestions to include an additional bin in the bathroom. We will keep your comment in mind and continue in our efforts to further improve our guest’s stay experience. Thank you for staying with us and we look forward to welcoming you back! Regards, Jack Chee Senior Customer Relations Manager

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Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved)
10.0
Exceptional
Aizzel from Philippines
Family with teens
Superior Family Room
Stayed 4 nights in May 2019

Perfect”

We enjoyed our stay in Balestier Hotel. The room was super clean. They gave us bottles of water every single day and coffee. Changed sheets every day. The location is just 30 steps from a bus stop. Very convenient

Reviewed May 27, 2019

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Dear Aizzel, Thank you for letting me know that you have had a perfect Fragrance experience with us at Fragrance Hotel - Balestier. It has been our utmost pleasure to have served you well. Please come back soon! Best Regards, Thaddaeus Guest Experience Executive

Responded June 10, 2019
Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved)
10.0
Exceptional
Rajeswari from Malaysia
Business traveler
Superior Room
Stayed 4 nights in March 2020

Super location, comfortable and value”

I'm a frequent traveler to Singapore for business and still discover better hotels as I try different ones. The location of this one is super perfect as this time around, I could easily take a bus to East and West Singapore for work meetings, saving tons on grab. The room was perfect for a single business traveler as me as I'm out most times. Otherwise, to rest and hv quiet was perfect. Friendly staff and clean facilities.

Reviewed March 13, 2020

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Dear Rajeswari, Thank you for continuing to love Singapore and your newfound love for Fragrance Hotel - Balestier! We are delighted that you highly appreciate our perfect location and accessibility, as well as our quiet and comfortable environment for rest amidst tending to your business needs! It has been our utmost pleasure to have served you well with our wonderful people, and we certainly look forward to welcoming you back very soon! Best Regards, Thaddaeus Guest Experience Executive

Responded March 17, 2020
Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved)
8.4
Excellent
John from Philippines
Couple
Superior Room
Stayed 1 night in November 2017

good hotel except.....”

hi this is our 2nd time to check in at this hotel and 2nd time also saw this girl at the reception name FAITH coz i saw her name tag. about the hotel everything is perfect except your staff. shes not friendly and i dont know why you put that kind of staff in the reception. 2nd time already i saw her and shes not friendly and not smiling and not approachable not like your other staff. FAITH maybe you can give her a training or remind her that shes working at the customer service. please fragrance hotel give her a training for her customer service. i hope you can work this out.

Reviewed November 12, 2017

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Dear John, Thank you for returning to stay with us! I appreciate your feedback of the mentioned Duty Staff who had attended to you during your hotel stay. I had already highlighted this matter to the Hotel Manager who shall arrange to counsel this staff and brief her on the importance of delivering good customer service to our hotel guests. Please accept my apology for the disappointment in the service you had encountered. Regards, Jack Chee Senior Customer Relations Manager

Responded November 14, 2017
Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved)
9.6
Exceptional
lin from Singapore
Solo traveler
Superior Room
Stayed 1 night in April 2016

happy n enjoy staying here”

This outlet is very convient easy to get niCe famous food...important is balestier fragance bed is so comfortable not too soft n hard once u lay down u don have the feeling of body acne why don u try stay in a day n try it

Reviewed April 21, 2016

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7.6
Very good
Pascale from France
Couple
Superior Room
Stayed 3 nights in February 2016

Comfy mattress , simple room ”

The room is a bit small but well arranged there is space under the bed for the luggages, and a kettle for boiling water. Many buses go along balestier road, probably more convenient than taking the metro to Novena. Quiet district , so not noisy at night

Reviewed February 15, 2016

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9.3
Exceptional
WATT from Singapore
Couple
Superior Family Room
Stayed 1 night in November 2015

value for money”

staff, room size and cleanliness

the staff working at fragrance balestier is one of the best staff i have met so far!

Reviewed November 28, 2015

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10.0
Exceptional
Harindi from Sri Lanka
Family with young children
Superior Family Room
Stayed 3 nights in July 2019

This place is really worth for money. Everything was perfect and as per the description provided”

The place was close to the city and of course within half an hour we reached the hotel from the Changi airport. The staff was friendly and we had to store our luggage as we came early. They helped with that facility. The room was same as the pictures shown in the pictures and it's good for a small family. A quiet place and clean. They had provided everything they mentioned. Water bottles, bed linen, Towels, hair dryer, electric kettle and all. Our stay was for 3 days and they cleaned the room daily and provided water and coffee ingredients everyday. Bathroom was clean and water came nicely. They had both hot and cold water. Safe place for a family. Liked the place a lot and hope to visit again

Reviewed August 03, 2019

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Dear Harindi, Thank you for your wonderful review for Fragrance Hotel - Balestier, and sharing your perfect Fragrance experience with us! We are delighted you have thoroughly enjoyed your time with us, with our signature Fragrance hospitality and high standards of housekeeping services. It has been our utmost pleasure to have served you well, and we look forward to serving you again very soon! Best Regards, Thaddaeus Guest Experience Executive

Responded August 05, 2019
Fragrance Hotel - Balestier (SG Clean Certified, Staycation Approved)
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