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Gateway Hotel (Marco Polo)
Gateway Hotel (Marco Polo)
Gateway Hotel (Marco Polo)
Gateway Hotel (Marco Polo)
Gateway Hotel (Marco Polo)
Gateway Hotel (Marco Polo)
Gateway Hotel (Marco Polo)

Removed from saved list

8.6

Excellent

9,150 reviews

9,150 reviews

See map

9.3

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Walkable places
Muji

60 m

Spasso

60 m

Jenny Bakery Kowloon Tsim Sha Tsui store

80 m

Canton Road

100 m

Silvercord

100 m

Popular landmarks
Victoria Harbour

380 m

Tsim Sha Tsui East

420 m

Hong Kong Skyline

570 m

Victoria Peak (The Peak)

3.5 km

Nan Lian Garden

5.9 km

Closest landmarks
Hong Kong Hotels Association

60 m

Lippo Sun Plaza

110 m

Tak Shing Pharmacy

170 m

Consulate of Maldives

180 m

Travellers' Home

240 m

Gateway Hotel (Marco Polo)

13 Canton Road, Harbour City, Kowloon , Tsim Sha Tsui, Hong Kong, Hong Kong SAR, China, 000000 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Tsim Sha Tsui, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Victoria Peak (The Peak). This 4-star property features restaurant to make your stay more indulgent and memorable.

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Highlights

320 meters to public transportation

Check-in [24-hour]

Excellent breakfast

Inside city center

380 meters to Tsim Sha Tsui East

Announcements by hotel (2)
As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.

Facilities

Front desk [24-hour]

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

Fitness center

Bar

Restaurants

Laundry service

This property is in high demand!

19 travelers have booked today.

Value for money8.2
Distance to city center1km
Location rating9.3
Nearest airportHong Kong International Airport (HKG) - Hong Kong SAR, China
Distance to airport25.8 km

Rooms available at Gateway Hotel (Marco Polo)

Excellent
Room comfort & quality

8.9

Continental Deluxe
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds or 1 double b...
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Superior
...
  • Room size: 27 m²/291 ft²
  • City view
  • 2 single beds or 1 double b...
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Deluxe
...
  • Room size: 27 m²/291 ft²
  • City view
  • 2 single beds or 1 double b...
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Superior Suite
...
  • Room size: 58 m²/624 ft²
  • City view
  • 2 double beds or 1 king bed
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Premier
...
  • Room size: 27 m²/291 ft²
  • City view
  • 2 double beds or 1 king bed
Enter dates to see prices
Staycation Package - Funtastic Playcation - Superior Suite with Free Breakfast, In-room Afternoon Tea Set and Welcome Amenity child
...
  • Room size: 58 m²/624 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Staycation Package - Marco Polo Birthday Offer - Superior Room with Breakfast, evening cocktail, Free Wi-Fi and and Coffee & tea throughout the day
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 double bed or 2 single be...
Enter dates to see prices
Staycation Package - Marco Polo Birthday Offer - Deluxe Room with Breakfast, evening cocktail, Free Wi-Fi and Coffee & tea throughout the day
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 double bed or 2 single be...
Enter dates to see prices
Staycation Package - Marco Polo Birthday Offer - Premier Room with Breakfast, evening cocktail, Free Wi-Fi and and Coffee & tea throughout the day
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 double bed or 2 single be...
Enter dates to see prices
Gateway Suite
...
  • Room size: 86 m²/926 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Gateway Hotel (Marco Polo)?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Gateway Hotel (Marco Polo)?

For those who wish to drive their own cars, Gateway Hotel (Marco Polo) has a car park that's close to the hotel. If you're looking for an easy way to get around Hong Kong with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Gateway Hotel (Marco Polo)?

Wake up to a great buffet breakfast at Gateway Hotel (Marco Polo). Adults can enjoy breakfast offered with an additional charge of 260 HKD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Gateway Hotel (Marco Polo)?

Gateway Hotel (Marco Polo) features 2 on-site restaurants for your dining convenience. International cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours.

Can business events be hosted at Gateway Hotel (Marco Polo)?

On-site venues and convenient event services make Gateway Hotel (Marco Polo) an ideal choice for hosting meetings. All available venues come in different styles and sizes and can accommodate up to 80 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Gateway Hotel (Marco Polo)?

Gateway Hotel (Marco Polo) does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Gateway Hotel (Marco Polo)?

Tsim Sha Tsui MTR Station is the closest train, metro, or bus station, about 360 m away from Gateway Hotel (Marco Polo).

What restaurants are nearby Gateway Hotel (Marco Polo)?

Restaurants including Woodlands, Sangeetha Vegetarian Restaurant and Paisano's Pizzeria are popular in Gateway Hotel (Marco Polo)’s neighborhood which is known as Tsim Sha Tsui.

What popular shopping places are close to Gateway Hotel (Marco Polo)?

Shopping options in Gateway Hotel (Marco Polo)’s Tsim Sha Tsui neighborhood include Harbour City, Jenny Bakery Kowloon Tsim Sha Tsui store and Canton Road.

What are popular attractions near Gateway Hotel (Marco Polo)?

Guests at Gateway Hotel (Marco Polo) can easily visit Hong Kong Skyline, Tsim Sha Tsui East and Hong Kong Museum of History located in the Tsim Sha Tsui area.

What popular natural sightseeing spots are close to Gateway Hotel (Marco Polo)?

Gateway Hotel (Marco Polo)’s nearby natural sights include YMCA Climbing Wall and DukLing located in the same Tsim Sha Tsui area.

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Explore the neighborhood

What people love about Gateway Hotel (Marco Polo)

  • 8.8

    Excellent
    Location

    "The location is good."

    Ramses

    |

    October 18, 2022

  • 10

    Exceptional

    "Very nice hotel and we had a wonderful birthday celebration"

    Wan

    |

    October 17, 2022

  • 10

    Exceptional
    Staff 

    "A cleaning lady and other staffs were so kind"

    윤수

    |

    October 13, 2022

Property ranking|Compared to 968 Hong Kong properties
See all rankings
Room comfort score
8.9/10
Location score
9.3/10
Cleanliness score
8.7/10
Overall score
8.6/10
Better than
99
%
of Hong Kong properties
Better than
96
%
of Hong Kong properties
Better than
94
%
of Hong Kong properties
Better than
94
%
of Hong Kong properties
Overall rating:

8.6

Excellent
5,981 reviews
Cleanliness
8.7
Facilities
8.1
Location
9.3
Read all reviews >
What travelers say they love:
Rooms were so spacious that I did not expected.
HUNG from China
Family with older children
More about Gateway Hotel (Marco Polo)

More about Gateway Hotel (Marco Polo)

Gateway Hotel (Marco Polo)

You'll love the exceptional convenience during your stay at Gateway Hotel (Marco Polo), located right in the heart of the city center, with an easy access to everything in Hong Kong. Variety is the spice of life. Gateway Hotel (Marco Polo) offers an abundance of choices in activities, with its location just 3.4 km from the Victoria Peak (The Peak).
The superior services and facilities offered at Gateway Hotel (Marco Polo) will make for a memorable stay. Stay connected throughout your stay with free internet access provided. Your explorations of Hong Kong can be assisted with taxi and car hire services available. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes.
The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Gateway Hotel (Marco Polo). The hotel's room service will make staying in a great choice. The hotel is entirely non-smoking.
Guests are guaranteed a comfortable stay while at Gateway Hotel (Marco Polo). To enhance your stay, some rooms at the hotel come with blackout curtains and air conditioning. The specially-designed rooms at Gateway Hotel (Marco Polo) offer a layout option like a separate living room. Some rooms have cable TV to keep guests entertained.
You may be assured to know that a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms. The executive lounge is an extra bonus for guests, providing an exceptionally comfortable and well-appointed atmosphere for lounging.


Dining and things to do

Wake up with no worries at Gateway Hotel (Marco Polo), where breakfast can be provided in house. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.


Reasons to stay here

Verified reviews for this hotel's food and dining options score it better than 98% of accommodations in the city.
Travelers who stayed here really appreciated the location, scoring it better than 96% of the city's other options.
This accommodation beats more than 98% of competition in the city on room comfort.

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Amenities and facilities
Excellent
Facilities

8.1

Most talked about facilities

Housekeeping

136 mentions

Food & Dining

58 mentions

Breakfast

56 mentions

Internet

42 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Japanese

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Currency exchange
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Smoke-free property
  • Smoking area

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [nearby]
  • Rental car
  • Taxi service

Available in all rooms

  • Accessible by elevator
  • Adapter
  • Air conditioning
  • Bathrobes
  • Blackout curtains
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Linens
  • Mini bar
  • Mirror
  • Non-smoking
  • On-demand movies
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Buffet
Restaurants on site

Three on Canton

  • Cuisine: International
  • Menu: Buffet, A-la-carte
Location
13 Canton Road, Harbour City, Kowloon , Tsim Sha Tsui, Hong Kong, Hong Kong SAR, China, 000000
Exceptional
Location

9.3

Airports

  • Hong Kong International Airport (HKG) - Hong Kong SAR, China
    25.8 km 31 min drive
  • Shenzhen Bao'an International Airport (SZX) - China
    52.4 km

Public transportation

  • Tsim Sha Tsui MTR Station
    360 m 7 min walk
  • East Tsim Sha Tsui MTR Station
    670 m 13 min walk

Hospital or clinic

  • Tak Shing Pharmacy
    170 m

Shopping

  • Ladies Market
    2.3 km

Convenience store

  • 7 Eleven
    370 m 3 min drive

Cash withdrawal

  • ATM
    60 m 1 min walk
What's nearby

Popular landmarks

  • Victoria Harbour
    380 m
  • Tsim Sha Tsui East
    420 m
  • Hong Kong Skyline
    570 m
  • Victoria Peak (The Peak)
    3.5 km
  • Nan Lian Garden
    5.9 km
  • Ocean Park Thrill Mountain
    7.0 km
  • Hong Kong Disneyland
    13.2 km
  • Lantau Island
    23.6 km
  • Ngong Ping 360
    23.7 km
  • Tian Tan Buddha (Big Buddha)
    27.5 km

Nearby landmarks

  • Hong Kong Hotels Association
    60 m
  • Muji
    60 m
  • Spasso
    60 m
  • Jenny Bakery Kowloon Tsim Sha Tsui store
    80 m
  • Canton Road
    100 m
  • Silvercord
    100 m
  • Lippo Sun Plaza
    110 m
  • The Sun Arcade
    130 m
  • Fuk Tak Temple
    150 m
  • Tak Shing Pharmacy
    170 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Mini-bar service is provided to guests in every room and will be replenished daily with no additional charge.
  • Children under 12 years are not permitted to enter the club continental floor and the continental lounge.
  • Each room can accommodate 3 adults at most or 2 adults and 2 children under 12 years old.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Distance from city center1km
  • Travel time to airport (minutes)40

Extras

  • Breakfast charge (unless included in room price)260 HKD

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors16
  • Number of restaurants2
  • Number of rooms 400
  • Room voltage220
  • Year property opened1982
  • Most recent renovation2013
Property announcements

The breakfast inclusive rate only includes maximum 2 daily breakfasts

Swimming pool is temporary closed until further notice.

As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.

Limited housekeeping service (Housekeeping service once a week) will be provided for 7 nights or above stay

The property is closely monitoring the coronavirus infection (COVID-19) situation as the health and safety of our guests and associates are property's utmost concern. According to the authorities from Food and Health Bureau, hotels are not recommended for quarantine purposes.

Reviews of Gateway Hotel (Marco Polo) from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness8.7
Facilities8.1
Location9.3
Room comfort and quality8.9
Service8.6
Value for money8.2
High score for Hong Kong
Rating
9+ Exceptional (1,288)
8-9 Excellent (818)
7-8 Very Good (681)
6-7 Good (179)
<6 Below Expectation (188)
Time of the year
Mar - May (814)
Jun - Aug (849)
Sep - Nov (787)
Dec - Feb (704)
All guests (5,981)
All room types
All languages

Show reviews that mention 

Showing 3,154 verified guest comments
12345
10.0
Exceptional
ALLAN from Philippines
Business traveler
Superior
Stayed 2 nights in September 2019

Excellent Staffs”

We had a very comfortable stay at Marco Polo Gateway Hotel. The staffs were very helpful and attentive especially the personnel and staffs at the concierge. The front desk staffs were kind enough to accommodate some of our request/s which honestly made our stay even more comfortable. The hotel location was very convenient. The Star Ferry, MTR, bus stops and restaurants are just few minutes walk away from the hotel. I would love to come back and stay again at this hotel. Keep up the excellent job Marco Polo Gateway Hotel team! :)

Reviewed September 21, 2019

See room deals

Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

Responded September 26, 2019
Gateway Hotel (Marco Polo)
10.0
Exceptional
Donna from Hong Kong SAR, China
Couple
Superior
Stayed 1 night in May 2020

Great location. Spacious. Value for money”

The room is of decent size and equipped with everything in room. Location is the best selling point of this hotel. It’s closest to MTR station among the 3 hotels in Harbour City. U r in the heart of Harbour City for some real shoppers. The gym is shared with sister hotel which is fine to us as we didn’t intend to use it. Bfast included and during virus period, they arrange semi-buffet style which I appreciate more as there will be less chance of cross infection and food wastage. Staff and nice and efficient. However, the room temperature keeps at 17-18C. We asked for assistance and they brought us heater and extra blanket. It’s good place for our staycation with late check out as well!

Reviewed May 24, 2020

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Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

Responded June 02, 2020
Gateway Hotel (Marco Polo)
10.0
Exceptional
Yi from Hong Kong SAR, China
Couple
Continental Deluxe
Stayed 7 nights in February 2022

Unexceptionally pleasant stay! ”

Great location, friendly staff, flexible arrangement, polite housekeepers, delicious food (especially the scones), good facilities, quick check in/out, comfortable room setting. The only thing I would complain about would be the coffee. May need to provide trainings to baristas or replace the coffee machines.

Reviewed March 09, 2022

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Dear Guest, Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts. We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel. Best regards, Dalip Singh Area General Manager Marco Polo Hotels - Hong Kong

Responded March 10, 2022
Gateway Hotel (Marco Polo)
10.0
Exceptional
Low from Malaysia
Family with young children
Premier
Stayed 3 nights in June 2019

So nice location ... so nice , great ! Good service ”

Family’s room is so big .. in the room got one separate living room got one sofa and two chairs , and guess room got two twin bedded.Also have free mini bar alcohol ,soft drinks and fruits apple ,Oren ,kiwi all is refill everyday .Walking 10 minutes can go to Victoria harbor super nice view! Good service when they help us to call taxi to airport , they will help us to take luggage to taxi .. thank you very much!

Reviewed June 05, 2019

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Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

Responded June 05, 2019
Gateway Hotel (Marco Polo)
10.0
Exceptional
Marinette from Philippines
Group
Superior
Stayed 2 nights in November 2019

Its always excellent at Marco polo gateway. Perfect location , Comfortable rooms.”

I wish It was us who used the rooms , so hard to reach Agoda inspite that Marco polo gave us one chance to reschdule Our reservations , the problem is Agoda . So I let my Young cousins use Our room instead. One room was not use . I hope Marco polo Will let us save that other room for Our next stay when HK stabilized . Marco polo have excellent Customer Service they reply to my Messages right away .

Reviewed December 03, 2019

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Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

Responded December 20, 2019
Gateway Hotel (Marco Polo)
10.0
Exceptional
Kee from Hong Kong SAR, China
Solo traveler
Superior
Stayed 5 nights in December 2020

Fantastic hotel and wonderful staff”

I stayed here for a few days during December 2020. On arrival, the staff upgraded me to the next room type and although I was early they let me check in. Staff were very accommodating and location of the hotel was excellent. Rooms are well equipped (Nespresso, fast internet, decent bed, walk in shower etc.) and my faced the harbour which was spectacular especially during the evening. Will definitely recommend this hotel!

Reviewed December 16, 2020

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Dear Kee, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

Responded December 17, 2020
Gateway Hotel (Marco Polo)
10.0
Exceptional
Leslie from Philippines
Family with young children
Stayed 2 nights in June 2019

EXCELLENT HOTEL AND SERVICE”

This is the best hotel in Hong Kong at the heart of Tsim Sha Tsui , the staffs and management are very accommodating. They see to it that their guests are taken care of from the bell service too the check in counters upto the housekeeping service. A perfect convenient location for all activities. Relaxing hotel big rooms.

Reviewed June 19, 2019

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Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

Responded July 02, 2019
Gateway Hotel (Marco Polo)
10.0
Exceptional
Joseph from Philippines
Business traveler
Stayed 3 nights in December 2019

Unbeatable location; stellar staff”

This is my 34th night in Marco Polo Hotels for 2019. I keep coming back across two countries because 1) The staff from managers to room boys go above and beyond 2) The buffet is the best and most varied I've tasted 3) The location allows instant access to key amenities 4) Rooms are well appointed (this has an espresso machine!) and overly large. Hapy patron here

Reviewed December 13, 2019

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Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

Responded December 13, 2019
Gateway Hotel (Marco Polo)
10.0
Exceptional
Adrian from Philippines
Group
Superior
Stayed 3 nights in October 2019

Exceptional”

Excellent service from all the staff! Special shout out to the houskeeping for making us feel at home and made sure we are always comfortable! Excellent job!

Reviewed October 19, 2019

See room deals

Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

Responded October 24, 2019
Gateway Hotel (Marco Polo)
10.0
Exceptional
Hau from Hong Kong SAR, China
Solo traveler
Superior
Stayed 7 nights in February 2022

Room size is big and clean.”

The room size is big and clean, the location is very convenient and lots of restaurants surrounding. The only thing need to be improved is the air condition too cold.

Reviewed March 03, 2022

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Dear Hau, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh Area General Manager Marco Polo Hotels - Hong Kong

Responded March 04, 2022
Gateway Hotel (Marco Polo)
10.0
Exceptional
Pauline from Singapore
Group
Continental Deluxe
Stayed 2 nights in December 2018

Room was cold and staff were attentive to my dad's circumstance to offer heater in room”

Overall was great in the continental club room. Having assess to the club floor ease the elderly of the rushing people on the street. And I can have the ease of doing shopping via the direct assess to the shopping malls.

Reviewed January 14, 2019

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Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

Responded January 14, 2019
Gateway Hotel (Marco Polo)
10.0
Exceptional
shelby from Indonesia
Couple
Superior
Stayed 4 nights in October 2019

Best location”

The location is great, right at the mall. You can find everything easily, restaurants and shops are connected to the hotel. The staff was really great, friendly and helpful. Would definitely stay here again

Reviewed October 29, 2019

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Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

Responded October 31, 2019
Gateway Hotel (Marco Polo)
10.0
Exceptional
Ellice from Hong Kong SAR, China
Solo traveler
Superior
Stayed 2 nights in October 2021

always a pleasure”

I stay in this hotel a lot. I got the package with the free upgrade and late check out. I didnt think i got the upgrade as the room looked like any other room i stayed in in the past. but still happy with my stay. Thank you.

Reviewed October 11, 2021

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Dear Ellice, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

Responded October 11, 2021
Gateway Hotel (Marco Polo)
9.6
Exceptional
Trinidad from Philippines
Couple
Superior
Stayed 2 nights in January 2020

Exceptional”

Im in good faith to say that it was only at marco polo gateway hongkong i can probably feel nd see the perfect hotel that im looking for . the perfect hotel heads , staff nd maintenace of kindness courteousness nd the professional treatment to guest with a HEART❤️. I religously recomend this hotel. To xperience how it feels stayin in a 5 ***** stars hotel like in hongkong marco polo gateway. I would like to give gratitude nd thank you for attending to us to Ma'am Kimmy Chan. Hotel Duty Manager. God bless you Ma'am ❤️🙏

Reviewed January 14, 2020

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Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

Responded January 15, 2020
Gateway Hotel (Marco Polo)
10.0
Exceptional
Thea from Philippines
Family with young children
Superior
Stayed 1 night in January 2020

Great Hotel and Perfect Location! ”

Staff are really friendly and accommodating. They make you feel like you are a valued guest even if its just your first time to check in. Love the location

Reviewed January 18, 2020

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Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

Responded January 20, 2020
Gateway Hotel (Marco Polo)
10.0
Exceptional
Lin from Hong Kong SAR, China
Couple
Deluxe
Stayed 1 night in January 2022

One of the best hotel in HK”

We stayed couple times in gateway last year. This hotel was value to money. The staffs were very professional and friendly. I would love to stay again in Gateway in the future .

Reviewed January 07, 2022

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Dear Lin, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

Responded January 13, 2022
Gateway Hotel (Marco Polo)
10.0
Exceptional
Jessy from Indonesia
Family with young children
Superior Suite
Stayed 5 nights in May 2019

Great location, attentive staff”

Satisfied with all staffs response and service to make our stay comfortable and enjoyable. Clean hotel.

Reviewed June 06, 2019

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Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

Responded June 10, 2019
Gateway Hotel (Marco Polo)
10.0
Exceptional
Shirley from Philippines
Family with teens
Superior
Stayed 3 nights in November 2019

Exceptional”

Always a great location when in HK. Good rooms. Food and shopping everywhere. Esp great when youre there on rainy months, you wont be drenched

Reviewed February 26, 2020

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Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

Responded February 26, 2020
Gateway Hotel (Marco Polo)
10.0
Exceptional
Yik from Hong Kong SAR, China
Couple
Superior
Stayed 1 night in January 2021

Nice hotel with low price”

Pro: The bathroom is really nice with bathtub and shower. Nice bedding as well. Con: only 1 lift is serving and seems other lifts are closed. TV resolution is low, no ViuTV.

Reviewed February 04, 2021

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Dear Yik, Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts. We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Gateway Hotel. Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

Responded February 05, 2021
Gateway Hotel (Marco Polo)
10.0
Exceptional
Marie from Philippines
Family with teens
Superior
Stayed 3 nights in August 2019

The best hotel for me”

Best location for everything whether dining or shopping...will stay here again when in hongkong

Reviewed August 15, 2019

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Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

Responded August 15, 2019
Gateway Hotel (Marco Polo)
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