Golden Sands Resort by Shangri-La Penang
Golden Sands Resort by Shangri-La Penang
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10.0
Exceptional

"Everything is good and perfect."

Seok J.

|

May 14, 2018

Executive Sea View Golden Sands Resort by Shangri-La Penang
Executive Sea View
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Lobby Golden Sands Resort by Shangri-La Penang
Lobby
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Swimming pool [outdoor] Golden Sands Resort by Shangri-La Penang
Swimming pool [outdoor]
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Fitness center Golden Sands Resort by Shangri-La Penang
Fitness center
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See map Golden Sands Resort by Shangri-La Penang
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Excellent
Location
8.5
See all 6 photos Golden Sands Resort by Shangri-La Penang
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What guests are saying:
Staffs were very2 friendly and professional
Rafida from Singapore
Couple
Polite and efficient staff.
claire from Malaysia
Family with older children
We came for spending our honeymoon here.The staff very friendly, and welcoming drink was given upon check in, the room very spacious, and the facility was great. Definitely coming back later for spending our holiday here.
nurul from Malaysia
Couple
Great hotel.
Kamarul from Malaysia
Family with young children
Nice & very clean room although bathroom is considered small & a bit old. We love the facilities & dining. Great facilities for children & good services from staff. Overall, we're very satisfied with our stay & will definitely go back to stay.
Yusliana from Malaysia
Family with young children
GREAT VACAY IN GOLDEN SAND PENANG!!!
Nor from Malaysia
Family with young children
strategic location, spacious room with complete facilities. the pool is exciting ! we enjoyed our stay there. The staffs are friendly. Recommended!
fatin from Malaysia
Family with young children
Good service, clean and spacious room
Francis from Malaysia
Family with young children

Golden Sands Resort by Shangri-La Penang

Excellent location
- 110 meters to the beach
- What's nearby?
Excellent
From 4018 reviewsSee what guests said
8.2
/
10
Excellent facilities
8.6
Recommended by 90% of guests
Value for money7.8
Distance to city center18 km
Location rating8.5
Nearest airportPenang International Airport (PEN)
Distance to airport20.1 km
  • Airport transfer

  • 110 meters to the beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

Select your room
8.2
Excellent
Room comfort & quality
This property is in high demand!Booked 49 times since yesterday | 33 travelers are looking at this property right now
Executive Sea View
Executive Sea View
...
  • Room size: 30 m²/323 ft²
  • Sea view
  • 2 single beds or 1 king bed
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Superior
Superior
...
  • Room size: 36 m²/388 ft²
  • Nature view
  • 2 single beds or 1 king bed
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Executive Suite
Executive Suite
...
  • Room size: 66 m²/710 ft²
  • Partial sea view
  • 1 king bed
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Deluxe Room
Deluxe Room
...
  • Room size: 30 m²/323 ft²
  • Garden view
  • 2 single beds or 1 king bed
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Executive With Breakfast
Executive With Breakfast
...
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    Twin
    Twin
    ...
    • Shower
    • 1 sofa bed
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    Double room - De Luxe - Sea View
    Double room - De Luxe - Sea View
    ...
    • Shower
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    Twin room - De Luxe
    Twin room - De Luxe
    ...
    • Shower
    • 1 sofa bed
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    Family room - De Luxe
    Family room - De Luxe
    ...
    • Shower
    • 1 single bed & 1 sofa bed
    Enter dates to see prices
    Twin/Double room - De Luxe
    Twin/Double room - De Luxe
    ...
    • Shower
    • 1 single bed & 1 sofa bed
    Enter dates to see prices
    Have a question for Golden Sands Resort by Shangri-La Penang?

    What people love about the property

    • 8.8
      Excellent

      "Best hotel with best location"

      Siti N.

      |

      April 16, 2018

    • 10.0
      Exceptional

      "Staff are helpful and friendly."

      Joseph

      |

      April 7, 2018

    • 8.8
      Excellent

      "Enjoy & Relax!"

      Jacky

      |

      October 31, 2016

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    More about Golden Sands Resort by Shangri-La Penang

    More about Golden Sands Resort by Shangri-La Penang

    10.0
    Exceptional

    "Great experience plus a very warm welcome."

    SITI S.

    |

    May 2, 2018

    An overview

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What they offer

    9.6
    Exceptional

    "It is a great, friendly, fun hotel."

    Shirley

    |

    April 26, 2018

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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.
    The children's playground Adventure Zone at the property offers a discounted rate and safe environment for children.

    Real reviews from real guests

    Agoda Reviews (4018)Booking.com Reviews (3265)
    8.2
    /
    10
    Cleanliness8.2
    Facilities8.6
    Location8.5
    Room comfort and quality8.2
    Service8.3
    Value for money7.8
    Provided by verified guests of Agoda
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    All guests (4018)
    All room types

    Show reviews that mention 

    Showing 2861 verified guest comments
    12345
    8.4
    Excellent
    Zuriah from Malaysia
    Family with young children
    Superior
    Stayed 1 night in January 2019
    enjoy the vacation”
    nice hotel
    Reviewed January 14, 2019
    8.0
    Excellent
    Brady from United States
    Solo traveler
    Executive Sea View
    Stayed 2 nights in December 2018
    Great place if you have small children”
    Somebody suggested I stay here when I had to go to Penang on a visa run. It is essentially a waterpark hotel with lots of families and kids. Great for that but otherwise not a good choice for solo travelers or couples. But they do a good job based on the amount of traffic and families with kids they cater to.
    Reviewed December 20, 2018
    9.2
    Exceptional
    ravin from Malaysia
    Family with young children
    Deluxe Room
    Stayed 3 nights in December 2018
    perfect getaway hotel”
    couldn't have asked for a better hotel for a family with a 3 year old hyper child. perfect in every aspect..
    Reviewed January 13, 2019
    7.6
    Very good
    ASLINA from Malaysia
    Family with young children
    Deluxe Room
    Stayed 1 night in January 2019
    Dissatisfied - Not Value for Money”
    1. Agoda website shows as if I am selecting Seaview Room - Somewhat Partial Sea View or something. And I am willing to pay that price for Golden Sands because of supposedly SEA VIEW. When checked in, I checked twice with the front office staff. End up, my room was at Level 1 overlooking Garden and somewhat partial sea(view). PLEASE PLEASE PLEASE put proper and clearer images. Not simply 1 picture to justify your over charged room rates. 2. The TV was not meant to be watched perhaps, the images was shaking, there is white crazy lines on the screen on all channels. (ROOM 138) 3. The shower head. (OH PLEASE DO SOMETHING ABOUT THE SHOWER HEAD AND ITS HOLDER). The shower head turned towards glass door My toilet (where the toilet bowl is at) was all wet! Literally! 4. Lastly, I would like to compliment Mr Rafiq, Asst F&B Manager for willing to entertain our complaints and also for the warm and great services we received during our stay! Thank you very much Mr Rafiq truly from My Family & I.
    Reviewed January 14, 2019
    8.0
    Excellent
    May from Malaysia
    Family with young children
    Executive Sea View
    Stayed 3 nights in December 2018
    Hits and misses ”
    Good things first: check in was smooth and staff were very friendly. There are lots of people checking in and out and the hotel seemed very packed but the process was quick. The rooms are clean and except for the first day, they were cleaned early in the day. The facilities are amazing - kids didn’t need to leave the resort at all. Across the street is McD’s and 7-11 and lots of cafes and restaurants. Right outside the hotel is the night market as well. There are two restaurants and Sigi’s is good but the lobby lounge was not. Breakfast wasn’t imaginative either. On the first night we tried to have dinner at Sigi’s but were told that we had to wait more than hour if we ordered because they couldn’t cope with the volume of orders. We ended up crossing the road to eat at one of the many restaurants. There seemed to be people who weren’t hotel guests using the pool and other facilities and those who were spotted were asked to leave but that shows you just how crowded the resort can be. We were there over at the year end which explains the crowds. Stay away if you’re looking for a serene beach holiday. We had a fun as a family and will probably stay again but maybe not during the peak period.
    Reviewed January 02, 2019
    8.8
    Excellent
    Kok from Malaysia
    Family with young children
    Superior
    Stayed 2 nights in December 2018
    Suitable for family with kids - planning next trip in mind while checking out”
    You basically can spend entire day in resort. Staying here is just like living in a theme park where u just walk down and access to the "park" unlimited hrs. Pools, water theme park, indoor playground, beach. Not to mention the private beach with affordable massage services. Food are also reasonably priced for this hotel standard. Bfast is the Shangrila style...varieties!!!! The room could comfortably accomodate 2-3 adults. It has a super king sized bed and a long sofa (can accomodate 2 young kids). For dinner, just walk few mins to nearby hawker centre. McD, comvenience stores just across too. Only minor drawback is the room's floor always sandy.
    Reviewed January 02, 2019
    8.0
    Excellent
    Lim from Malaysia
    Family with young children
    Superior
    Stayed 1 night in November 2018
    nice place great”
    will come again
    Reviewed January 10, 2019
    9.6
    Exceptional
    Tan from Malaysia
    Family with young children
    Superior
    Stayed 1 night in December 2018
    Exceptional”
    It could be better if the hotel can provide umbrella in each room. The car park is at outdoor and I need to walk under rain far away to take my car. When requested for umbrella, they just mention is finish and do not offer any other options to transport us to take car. Example van or buggy
    Reviewed December 17, 2018
    8.4
    Excellent
    Miko from Malaysia
    Family with young children
    Superior
    Stayed 3 nights in December 2018
    Family friendly hotel ”
    Staffs are very friendly. We had welcomed drink and children had free lollipop upon check-in. Children are too happy with the water activities. Pool's water is very clean and water facilities are well maintained. Room is spacious and bed is comfy. Definitely will come back again for holiday in the nearest future.
    Reviewed December 17, 2018
    8.8
    Excellent
    Tessa from United Kingdom
    Couple
    Deluxe Room
    Stayed 1 night in December 2018
    Enchanting”
    This was a last minute online booking due to unforeseen circumstances therefore the rates were disappointingly exorbitant.However on arrival friendly, helpful reception staff upgraded us to a sea view room which was the icing on the cake. I had not been to Penang in 30 years so I was well pleased of this amazing view. The beach was just as I remembered as a child growing up in Malaysia very clean and a joy to stroll along the length of this fabulous beach congratulations to management for keeping the beach clean and presentable. Staff were always friendly, attentive and obliging. Food disappointing for a Shanri-La property not the usual high Malaysian standards.Please take note. Overall a fabulous property thank you. TD from UK.
    Reviewed December 15, 2018
    8.8
    Excellent
    Nor from Malaysia
    Family with young children
    Executive Sea View
    Stayed 2 nights in December 2018
    Short getaway”
    Basically we chose this Hotel due to facilities that they offer which suitable for kids. locationwise quite far from town plus need to face jam especially at night. After all we had fun stayed at the Hotel.
    Reviewed December 11, 2018
    8.8
    Excellent
    L from Malaysia
    Business traveler
    Superior
    Stayed 1 night in November 2018
    Just perfect ”
    Great check in experience. Served with Calamansi juice. When about to leave the room after settle down luggage, realise the room door can be opened without the key card. Call up for service & the guy was superb got the lock fix in few minutes. Enjoy the buffet dinner at hotel then out for a walk after dinner. When back to room, found the aircond not functioning well...again have to call for service. Too bad the aircond remain the same after service. Didn't call as already late night. Feel uncomfortable for the whole night as the room was stuffy with little bit of fan...only feel refreshed after breakfast next day :) Anyway, have a good stay at this hotel as feel at home with warm people around.
    Reviewed December 02, 2018
    10.0
    Exceptional
    Ben from Malaysia
    Family with young children
    Superior
    Stayed 2 nights in October 2018
    Preferred Hotel in Penang”
    Very strategic location and having the best swimming pool in Penang. Kids enjoy the adventure zone and the pools. Breakfast having lots of choices and very delicious. The staff are polite. I would rank Golden Sand the best hotel I ever stayed in Malaysia. I have stayed here more than 5 times. Looking forward to come again.
    Reviewed December 01, 2018
    8.8
    Excellent
    Daria from Russia
    Family with young children
    Executive Sea View
    Stayed 1 night in November 2018
    Great for kids”
    My son was fascinated with water slides and pools. The hotel itself is old, but well maintained. Rooms are small, but breakfast has a big selection for vegetarians. Only downside was the additional payment for entrance ticket for kids club.
    Reviewed November 29, 2018
    9.6
    Exceptional
    Shamsuri from Singapore
    Family with young children
    Superior
    Stayed 4 nights in November 2018
    Excellent staff of Adventure Zone”
    My daughter & son truly enjoyed their time spent at the Adventure Zone. The staff have kept them occupied w/ all sorts of activities that they refused to follow us ard discovering Penang 😆. The staff are kids-friendly & knew how to keep them engaged & entertained. But most important of all, they’re kept safe & sound till the time we picked them up. They’re already looking forward to return here again next year! To all the staff of Golden Sands Resort; you’ve been EXCELLENT! Your treated us like family throughout our stay. We’re definitely “home” away frm home ☺️
    Reviewed November 28, 2018
    10.0
    Exceptional
    Quek from Singapore
    Couple
    Deluxe Room
    Stayed 2 nights in October 2018
    Excellent”
    Staff were excellent. We were given a complimentary upgrade when our original room was not available. Staff were extremely helpful and went out of their way to ensure that our stay (and even our journey home) was pleasant. Shangri-la experience indeed.
    Reviewed November 27, 2018
    10.0
    Exceptional
    En from Malaysia
    Family with young children
    Superior
    Stayed 1 night in September 2018
    nice hotel”
    booking this hotel to celebrate my boy bday,children had fun with the playground, slide for the swimming pool not really suitable for younger kids ,my son wish to go to the slide but he say scary when slide down to water. Room very clean and spacious,they prepare a baby cot for us
    Reviewed November 25, 2018
    9.2
    Exceptional
    Mohamad from Malaysia
    Family with young children
    Superior
    Stayed 2 nights in November 2018
    Best holiday destination for family with kids”
    We booked a superior room but upon check in we were upgraded to deluxe sea facing without extra charges. Staff were all friendly and very helpful during our stay. We were delighted with the birthday cake. Wasn’t expecting anything since we didn’t agree to any arrangements by the hotel earlier. But thank you Golden Sands for making my baby’s birthday a pleasant one! Room was decent but could be cleaner as my little one likes to pick up stuff and put things in her mouth. Overall, we loved our stay here. The kids loved it so much and my son literally cried on our way home. Will definitely come again.
    Reviewed November 20, 2018
    10.0
    Exceptional
    yen from Malaysia
    Couple
    Superior
    Stayed 2 nights in November 2018
    Excellent service ”
    Although I had some unpleasant things before I stayed here, the duty manager Mr Velu here is very responsible, the service attitude is super invincible, and it helps us solve all the problems. It can only be said that his service made me forget the previous unpleasantness. Also let me sure will come back next time.. Let me have a very great birthday here..
    Reviewed November 20, 2018
    8.0
    Excellent
    Dharminder from Malaysia
    Family with young children
    Superior
    Stayed 3 nights in November 2018
    Good Hotel..but some improvement required”
    Overall, hotel is a wonderful place for a family holiday, however me and my family encountered few areas that the hotel need serious attention in order to maintain it's image / quality service: Firstly, upon my arrival at 3:00pm, 1 out of my 2 rooms were not ready. Thus all 5 of us had to bunk in in one room for almost 1 hour (after several follow-ups. Secondly, our baggage from the concierge area upon check in took almost 30 minutes to be sent up to our room. The gesture of service was good, however no one seem to be monitoring that guest luggage are sent up soonest possible after guest checked in. Thirdly, an incident gave me and my son a great shock, while we were in the 1.5M-1.3M pool, we suddenly saw a "monitor lizard" swimming across in front of us, moving from one cluster of the rocks to another cluster of rocks on the opposite end. Too bad I did not have a camera at that point of time to show this. Please do something before any guest get bitten!! Place also infested with crows
    Reviewed November 12, 2018
    12345
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    Golden Sands Resort by Shangri-La Penang
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    • Excellent location
    • Penang National Park