Grand Hyatt Kuala Lumpur Hotel

Grand Hyatt Kuala Lumpur Hotel

12 Jalan Pinang, KLCC, Kuala Lumpur, Malaysia, 50450
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    Guest reviews

    9.1
    Exceptional
    /10
    (1355 reviews)See what guests said
    10.0
    Exceptional

    "The Grand Hyatt KL was a truly excellent hotel in every way."

    Lawrence

    -

    June 9, 2017

    9.4
    Exceptional cleanliness
    Recommended by 97% of guests

    Property highlights

    • 360 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Kuala Lumpur

    This property is in high demand!Booked 64 times this week | 12 travelers are looking at this property right now
    Exceptional
    Location
    9.3
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Aquaria KLCC80 m
  • SevenAteNine210 m
  • Kuala Lumpur Convention Center260 m
  • Top Room@Top Hat280 m
  • Embassy of the Philippines300 m
  • Kuala Lumpur City Centre (KLCC)310 m
  • Suria KLCC Mall310 m
  • KLCC Park350 m
  • Fitness First360 m
  • Raja Chulan Monorail Station360 m
  • Value for money8.5
    Distance to city center1 Km
    Location rating9.3
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.8 km
    Select your room
    9.3
    Exceptional
    Room comfort & quality
    Grand Tower Suite
    Grand Tower Suite
    ...
    • Room size: 105 m²/1130 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club Tower View Deluxe King
    Club Tower View Deluxe King
    ...
    • Room size: 65 m²/700 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Grand Executive Suite
    Grand Executive Suite
    ...
    • Room size: 152 m²/1636 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club Tower King Room
    Club Tower King Room
    ...
    • Room size: 47 m²/506 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club Garden View King
    Club Garden View King
    ...
    • Room size: 47 m²/506 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices
    Diplomat Suite
    Diplomat Suite
    ...
    • Room size: 242 m²/2605 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Grand Deluxe King
    Grand Deluxe King
    ...
    • Room size: 65 m²/700 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Garden View King
    Garden View King
    ...
    • Room size: 47 m²/506 ft²
    • Park view
    • 1 king bed
    Enter dates to see prices
    Grand
    Grand
    ...
    • Room size: 47 m²/506 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Club Twin Room with View
    Club Twin Room with View
    ...
    • Room size: 47 m²/506 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Have a question for Grand Hyatt Kuala Lumpur Hotel?

    What people love about the property

    • 10.0
      Exceptional

      "Best service will b back"

      thanh

      |

      January 12, 2019

    • 8.4
      Excellent

      "Great gym ."

      HENRY

      |

      January 4, 2019

    • 10.0
      Exceptional

      "Enjoy our Stay"

      POH

      |

      December 13, 2018

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    More about Grand Hyatt Kuala Lumpur Hotel

    More about Grand Hyatt Kuala Lumpur Hotel

    10.0
    Exceptional

    "Great quality and standard in an excellent location"

    Todd

    |

    January 2, 2019

    An overview

    Show less

    What they offer

    8.0
    Very good

    "Easy Access to KLCC"

    Beh

    |

    January 6, 2019

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    Arthur's Bar and Grill
    360 m American, Asian, Bar
    Tony Roma's
    520 m American, Barbecue, European
    Ship
    610 m American, Asian, European
    Asian cuisine
    Asian cuisine
    Tonka Bean Cafe
    60 m Asian, Chinese, Halal
    Swatches
    160 m Asian, Chinese, Malaysian
    Lai Po Heen
    240 m Asian, Chinese, Halal
    Chinese cuisine
    Chinese cuisine
    biba's, mandarin oriental
    250 m Chinese
    Silk Road
    580 m Chinese
    Royal China Restautant
    730 m Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Real reviews from real guests

    Agoda Reviews (1355)Booking.com Reviews (2581)
    9.1
    /
    10
    Cleanliness9.4
    Facilities9.3
    Location9.3
    Room comfort and quality9.3
    Service9.2
    Value for money8.5
    Provided by verified guests of Agoda
    All languages
    All guests (1355)
    All room types

    Show reviews that mention 

    Showing 862 verified guest comments
    12345
    10.0
    Exceptional
    Desmond from Singapore
    Couple
    Tower View King
    Stayed 2 nights in March 2019
    Good hotel, nice staffs and services ”
    Room must be reserve for guest as we already paid..we wait till 6 PM to have our room, we are tired after a long travelling and need to rest We appreciated for the free drink and free breakfast ..but we still need rest after we arrived at hotel
    Reviewed March 05, 2019
    Dear Desmond, Thank you for taking the time to rate and review us on Agoda. We are glad to hear that you enjoyed our team’s hospitality and we hope your overall stay with us was a pleasant one. However, we are sorry that you had to wait long to check in on one of the hotel busiest days and we apologise for any inconveniences caused. I will share this comment with our Front Office team for further review so we can do better in the future. We hope to welcome you back at the hotel again so we can make it up to you. Best Regards, Grand Hyatt Kuala Lumpur
    Responded March 07, 2019
    Grand Hyatt Kuala Lumpur Hotel
    10.0
    Exceptional
    Nazrene from Singapore
    Couple
    Garden View King
    Stayed 1 night in March 2019
    Weekend gateway”
    It was a wonderful weekend gateway to celebrate a birthday. We were given complimentary birthday cake. We had a lovely time. Staff was friendly and helpful. Great amenities. We felt welcome and at home. We will definitely come back again.
    Reviewed March 04, 2019
    Dear Nazrene, Thank you for choosing Grand Hyatt Kuala Lumpur for your birthday trip. We are pleased to read that you enjoyed your overall experience with us, especially our team’s hospitality and the amenities. It is our pleasure to have you as our guest at the hotel and we looking forward to welcome you back in the near future. Best Regards, Grand Hyatt Kuala Lumpur
    Responded March 04, 2019
    Grand Hyatt Kuala Lumpur Hotel
    10.0
    Exceptional
    Muhammad from Singapore
    Couple
    Grand King Room
    Stayed 4 nights in February 2019
    Excellent”
    It was a pleasant 5 Days 4 Nights stay at Grand Hyatt Kuala Lumpur. It was a beautiful stay for me and my wife. The service was beyond expectations. The staffs were excellent and professional. They always cater to everyone's request and their response is really fast. Check In and Check Out was smooth. Facilities is very clean. Scenery is beautiful. Me and my wife will definitely come back to Grand Hyatt Kuala Lumpur again. Definitely will recommend my friends and families. Thankyou for the hospitality. It is really an enjoyable stay.
    Reviewed March 05, 2019
    Dear Muhammad, Thank you for taking the time to share your feedback and rate us 10 stars out of 10. We are delighted to read that you had a pleasant stay at Grand Hyatt Kuala Lumpur and it is our pleasure to have you as our guest. It is wonderful to know that the hospitality by the team impressed you and will surely share your kind words with the team. Once again, thank you for your recommendation and please do not hesitate to contact us if you are coming back so we can continue to take care of you. Best Regards, Grand Hyatt Kuala Lumpur
    Responded March 05, 2019
    Grand Hyatt Kuala Lumpur Hotel
    10.0
    Exceptional
    zhen from China
    Group
    Grand Twin Room
    Stayed 2 nights in February 2019
    the hotel ,including stuff and services,can santisfy guests' needs fully. ”
    location is close to the twin building,if you choose a twin-view room,nightscapes are wonderful,breakfasts are also good,you can try some local food meanwhile.attention,you have to transfer lifts at the lobby to go outside or go to your room,it seems safe.
    Reviewed February 13, 2019
    Dear Zhen, We appreciate the time you took to share your feedback on your recent stay with us. Thank you for letting us know that you find the location of our hotel convenient and you enjoyed the view from our room, our breakfast spread as well as our food. It is also wonderful to read that our lift system is to your liking, the lift system is designed as like this in order to ensure our in-house guest privacy and security. We look forward to be of service again and welcome you back in the near future. Best Regards, Grand Hyatt Kuala Lumpur
    Responded February 13, 2019
    Grand Hyatt Kuala Lumpur Hotel
    10.0
    Exceptional
    Luka from Serbia
    Solo traveler
    Tower View King
    Stayed 1 night in January 2019
    Classy hotel”
    A very classy hotel with beautiful rooms overlooking the Petronas towers. Great facilities such as the pool and gym. Make sure to go for breakfast at the 38 restaurant on the 38th floor. Even if you don't have it included I your package, the 100 RM price is well worth the amazing food on offer and the stunning 360° views of Kuala Lumpur.
    Reviewed January 21, 2019
    Dear Luka, Thank you for taking time to share your recent experience with us. We are delighted to read that you enjoyed our facilities, the Petronas Twin Towers view from our hotel and our breakfast spread at THIRTY8. It is our pleasure to have you as our guest and we look forward to welcoming you again to our hotel. Best Regards, Grand Hyatt Kuala Lumpur
    Responded January 21, 2019
    Grand Hyatt Kuala Lumpur Hotel
    9.6
    Exceptional
    David from Indonesia
    Family with young children
    Grand King Room
    Stayed 1 night in January 2019
    Grand Hyatt and it’s huge Brand name”
    GH KL has proven it’s class as one of the best 5* hotel in KL. The room is spacey, complete amenities and cleanliness is superb. Pick the room with twin tower views, you’ll never regret. The pool are very kids friendly and also awesome views, and with the all-day dining by the pool, it was absolutely fantastic. You’ll have the pool, the view, as well as your lunch or a mid-day coffee break, Awesome. Has some problem during our stay, regarding my wifes b’day surprise, disappointing tho, but somehow it was a miscom problem among the staff’s of GH. And as human, i tried (tried very hard) to understand. But the way they settle it on the next day, shows me the class of Grand Hyatt. Aniway, Thank You Grand Hyatt KL. We’ll stay in GH KL, if we visit KL in the future.
    Reviewed January 10, 2019
    Dear David, Thank you for taking time to share your feedback with us on your recent stay at Grand Hyatt Kuala Lumpur. We are delighted to read that you enjoyed the overall experience with us, especially our pool area and the poolhouse. It is also wonderful to read that you enjoyed the Petronas Twin Towers view from our room. Please do not hesitate to contact us if you are coming back so we can continue to take care of you. Best Regards, Grand Hyatt Kuala Lumpur
    Responded January 10, 2019
    Grand Hyatt Kuala Lumpur Hotel
    8.4
    Excellent
    HENRY from Singapore
    Family with teens
    Garden View King
    Stayed 4 nights in December 2018
    Superd location and facilities”
    Close to shopping mall with sheltered connectivity.Great gym .However customer service is little slack as luggage misplaced in wrong room and giving an edible gift which expires in 1 day.Worse still do not check whether the gift is suitable as we are vegan.Show lack of sincerity and professionalism.
    Reviewed January 04, 2019
    Dear Henry, Thank you for taking time to share your feedback with us on your recent stay. We are glad to read that you like our gym facilities and you find the location of our hotel convenient. We are sorry to read your comment regarding the misplaced of luggage in the wrong room. Please accept our sincere apologies as this is definitely not our usual standard. The team work hard to deliver and delight but it seems like we missed the mark on this occassion. We will definitely share this with our team especially our Director of Rooms for further corrections and review. Once again, we sincerely apologise for all the inconveniences caused during your stay with us. Best Regards, Grand Hyatt Kuala Lumpur
    Responded January 08, 2019
    Grand Hyatt Kuala Lumpur Hotel
    8.8
    Excellent
    Ivy from Philippines
    Couple
    Grand Twin Room
    Stayed 1 night in December 2018
    great staff”
    Aside from the fact that the hotel is nice, cozy and accessible, the most that stands out during our stay are the staff. From the people in the ground service, saying hi and hello and assisting our luggages, to reception, to restaurants we dine in all are smiling and readily to help and offer assistance. We would love to stay again in future :) Thank you!
    Reviewed January 02, 2019
    Dear Ivy, Thank you for sharing your feedback with us on your recent stay at Grand Hyatt Kuala Lumpur. We are delighted to hear that you enjoyed the overall experience, especially our team’s hospitality. We look forward to be of service again and welcome you back in the near future. Best Regards, Grand Hyatt Kuala Lumpur
    Responded January 03, 2019
    Grand Hyatt Kuala Lumpur Hotel
    10.0
    Exceptional
    Christopher from Japan
    Couple
    Tower View Deluxe King
    Stayed 3 nights in December 2018
    Amazing!”
    One of the best hotels and hotel experiences iv had was at this hotel! Staff was super friendly and helpful for helping us get around Malaysia! Rooms are super clean just like the pictures with amazing views of the city! Morning breakfast buffet is delicious so is the evening dinner menu a la carte! Definitely recommend this hotel!
    Reviewed December 17, 2018
    Dear Christopher, Thank you for your review and we are delighted to read that you enjoyed the overall experience, especially our team’s hospitality, the amazing view from our hotel and the food from our outlets. We looking forward to welcome you back in the near future. Best Regards, Grand Hyatt Kuala Lumpur
    Responded December 17, 2018
    Grand Hyatt Kuala Lumpur Hotel
    9.2
    Exceptional
    Aliff from Singapore
    Solo traveler
    Garden View King
    Stayed 1 night in September 2018
    Amazing time in Hyatt”
    From the moment I stepped into the hotel, the staff were attentive. They welcomed us and walked us up all the way to check-in counter. He (Mahadir, I think) stayed throughout with us and made sure he can answer any questions we have. The room.... WOW! huge, spacious and love the compartmentalisation. very organised room and top-notch room service. The breakfast spread is one not to miss too!
    Reviewed December 09, 2018
    Dear Aliff, Thank you for your review on Agoda. We are glad to read that you enjoyed the overall experience, especially our room and the service of our staffs. We will definitely share your compliments to our team especially the management and Mahadi so their hard work can be recognized. We look forward to welcoming you again at the hotel! Best Regards, Grand Hyatt Kuala Lumpur
    Responded December 10, 2018
    Grand Hyatt Kuala Lumpur Hotel
    10.0
    Exceptional
    Yuen from Thailand
    Couple
    Grand King Room
    Stayed 4 nights in December 2018
    Very satisfied, the hotel staff very friendly and very helpful ”
    The hotel location is great and the hotel staff smile all the time and very helpful and willing to share all info of Sightseeing even we not though the hotel booking, absolutely great experience to stay there especially compared now I stay in Penang with my wife some hotel call 5 star but the service is shit, only the price they take is 5 star standard
    Reviewed December 09, 2018
    Dear Yuen, Thank you for your review on Agoda. We are delighted to read that you enjoyed the grand experience during your recent stay with us, especially our team’s hospitality and the location of our hotel. Let us know if your travel brings you back to Kuala Lumpur so we can continue to take care of you. Best Regards, Grand Hyatt Kuala Lumpur
    Responded December 10, 2018
    Grand Hyatt Kuala Lumpur Hotel
    10.0
    Exceptional
    keng from Malaysia
    Couple
    Grand King Room
    Stayed 2 nights in February 2019
    Excellent Hotel”
    Everything was excellent! Great room, great service, large room! Strongly Recommended
    Reviewed February 26, 2019
    Dear Keng, We appreciate the time you took to share your feedback with us. Thank you for letting us know that you enjoyed our room, our team's hospitality as well as our room. Once again, thank you for your recommendation and we hope to welcoming you soon! Best Regards, Grand Hyatt Kuala Lumpur
    Responded March 01, 2019
    Grand Hyatt Kuala Lumpur Hotel
    10.0
    Exceptional
    kok from Malaysia
    Family with young children
    Grand Suite
    Stayed 2 nights in September 2018
    Good service and very close to klcc by walking distance”
    Big spacious room with nice view and clean hotel room
    Reviewed February 23, 2019
    Dear Kok, We appreciate the time you took to share your feedback on your recent trip with us. Thank you for letting us know you enjoyed our hospitality service, the view from our room as well as the location of our hotel. We look forward to welcome you back in the near future. Best Regards, Grand Hyatt Kuala Lumpur
    Responded February 25, 2019
    Grand Hyatt Kuala Lumpur Hotel
    10.0
    Exceptional
    Nur from Singapore
    Couple
    Grand King Room
    Stayed 2 nights in November 2018
    Fantastic ”
    The service is super excellent. I reached KL 7.30 in the morning. We took the public transport which is the train and reaches Grand Hyatt approximately 8+ in the morning to check in which i did request ahead to check in at 10am but sometimes most hotels will tell u Subject to availability. But this one gets me right away. And so we manage to check in as early as right upon we reached. 👍🏻👍🏻👍🏻👍🏻
    Reviewed November 06, 2018
    Dear Nur, Thank you for taking the time to share your feedback with us. I am delighted to learn you had a fantastic experience throughout your stay with us. Please do not hesitate to contact us if your travel brings you back to Kuala Lumpur, so we can continue to take care of you. Best regards, Grand Hyatt Kuala Lumpur
    Responded November 07, 2018
    Grand Hyatt Kuala Lumpur Hotel
    9.2
    Exceptional
    Nurul from Malaysia
    Family with young children
    Grand King Room
    Stayed 1 night in June 2018
    Exceptional”
    It was a wonderful stay. We LOVE the pool! Breakfast was great! The only problem was when we came back from midnight movie, the route from carpark to the room was confusing. Thank god the staff was very helpful.
    Reviewed November 02, 2018
    Dear Nurul, Thank you for sharing your feedback with us. I am delighted to learn you had a wonderful stay and you liked our pool and breakfast facilities. Please do not hesitate to contact us if your travel brings you back to Kuala Lumpur, so we can continue to take care of you! Best regards, Grand Hyatt Kuala Lumpur
    Responded November 05, 2018
    Grand Hyatt Kuala Lumpur Hotel
    10.0
    Exceptional
    KHO from Malaysia
    Couple
    Club Tower King Room
    Stayed 1 night in September 2018
    Nice View, Helpful staff and also Nice breakfast”
    Breakfast is nice with wide variety of choices, It was special occasion between me and my wife, on that day, surprise that they provided us the cake for the celebration. TQ very much for the happy moment during our stay there.
    Reviewed September 10, 2018
    Dear KHO, Thank you for your review and rating 10 out of 10 on Agoda on your recent stay with us. We are happy to know you had a memorable experience with us on your special day. We hope to welcome you back at Grand Hyatt Kuala Lumpur in the near future. Best Regards, Grand Hyatt Kuala Lumpur.
    Responded October 01, 2018
    Grand Hyatt Kuala Lumpur Hotel
    6.8
    Good
    WOONG from South Korea
    Family with young children
    Grand King Room
    Stayed 1 night in February 2019
    Familly trip”
    Convenient to KLCC mall.
    Reviewed February 22, 2019
    Dear Woong, Thank you for choosing Grand Hyatt Kuala Lumpur for your recent trip. We are delighted to read that you enjoyed your overall experience, especially the location of our hotel. We hope to welcome you back in the near future. Best Regards, Grand Hyatt Kuala Lumpur
    Responded February 25, 2019
    Grand Hyatt Kuala Lumpur Hotel
    10.0
    Exceptional
    JINWUNG from South Korea
    Solo traveler
    Grand King Room
    Stayed 2 nights in February 2019
    nice hotel”
    Overall nice, room was spacious and clean, good location and view, nice atmosphere in pool, etc. Only one downside was buffet breakfast, choices were very limited.
    Reviewed February 07, 2019
    Dear JINWUNG, Thank you for choosing Grand Hyatt Kuala Lumpur for your recent stay. We are glad to read that you enjoyed the view from our hotel, our facilities and the convenience of our location. We are sorry to read that you find our breakfast choices are limited. Allow me to share the comments with our culinary team, especially Executive Chef for further review. Once again, thank you and we wish you a good day ahead. Best Regards, Grand Hyatt Kuala Lumpur
    Responded February 07, 2019
    Grand Hyatt Kuala Lumpur Hotel
    9.6
    Exceptional
    Masoud from Oman
    Couple
    Tower View Deluxe King
    Stayed 6 nights in December 2018
    A very Homely Five Star Hotel”
    Top class, very friendly staff, breakfast was great, rooms (twin tower view) very spacious and well kept. Nothing to complain about but felt very sad to leave - I got so close to the very friendly staff.
    Reviewed January 16, 2019
    Dear Masoud, Thank you for taking time to share your feedback on your recent stay at Grand Hyatt Kuala Lumpur with us. We are pleased to read that you enjoyed your overall experience with us, especially our team’s hospitality, the Petronas Twin Towers view from the room and our breakfast spread. It is our pleasure to have you as our guest and we look forward to welcome you back in the near future. Best Regards, Grand Hyatt Kuala Lumpur
    Responded January 16, 2019
    Grand Hyatt Kuala Lumpur Hotel
    10.0
    Exceptional
    Rohit from Australia
    Family with young children
    Grand Deluxe King
    Stayed 3 nights in January 2019
    It was one of the best hotels I have been to”
    I loved the breakfasts each morning we sat at the hotel with a cries of the towers and the room service Was nice. The pool was pleasant after a hot day and a fantastic view from the sky lobby, you could see the patronus twin towers and a mall which was seven minutes away(walking). Through that mall there was direct access to the patrons tower. A lovely stay at this hotel!!!
    Reviewed January 15, 2019
    Dear Rohit, Thank you for taking your time to share your feedback with us on your recent stay at Grand Hyatt Kuala Lumpur. We are delighted to read that your recent experience with us was a pleasant one. It is also wonderful to read that you enjoyed our breakfast spread, our room service, view from our sky lobby as well as the convenience of our location. We look forward to be of service again and welcome you back in the near future. Best Regards, Grand Hyatt Kuala Lumpur
    Responded January 15, 2019
    Grand Hyatt Kuala Lumpur Hotel
    12345
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    Grand Hyatt Kuala Lumpur Hotel
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    • Exceptional location
    • Aquaria KLCC
    • Raja Chulan Monorail Station is within 0.36 km