Grand Hyatt San Francisco
Grand Hyatt San Francisco
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9.6
Exceptional

"Very clean, Helpful and friendly staff."

Megan

|

January 19, 2018

Executive Suite - Bed Grand Hyatt San Francisco
Executive Suite - Bed
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Lobby Grand Hyatt San Francisco
Lobby
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Lobby Grand Hyatt San Francisco
Lobby
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Interior view Grand Hyatt San Francisco
Interior view
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See map Grand Hyatt San Francisco
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Exceptional
Location
9.4
See all 6 photos Grand Hyatt San Francisco
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What guests are saying:
Very helpful staff, best location - central to everything particularly shopping and very clean rooms.
Anna from Australia
Group
our stay was great; hotel is lovely and i will not stay at other hotels again, but only here in the future
Joan from United States
Couple
Free wifi- a plus Perfectly located- a plus Walgreens, a 24 hour Diner, Starbucks, Macys/Barneys nearby Great Service- a plus Soft bed- a minus Bad pillows- a minus Weak shower flow- a minus
ARETA from Canada
Couple
Renovating at the moment but staff couldn't do more to ensure no inconvenience. Would definitely stay again
Gordon from Australia
Couple
when we asked for bellman's service, he was spacing out. the bed is okay, but the quit is too thick for march days in san francisco. there is only very limited selection on tv channels.
Jiang from China
Couple

Grand Hyatt San Francisco

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 169 reviewsSee what guests said
8.4
/
10
Excellent room comfort and quality
8.7
Recommended by 90% of guests
Value for money7.7
Location rating9.4
Nearest airportOakland International Airport (OAK)
Distance to airport17.7 km
  • 470 meters to public transportation

  • Located in heart of San Francisco (CA)

  • Free Wi-Fi in all rooms!

  • Air conditioning

Room choices
8.7
Excellent
Room comfort & quality
This property is in high demand!Last booked 9 hours ago
Accessible King Bed
Accessible King Bed
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 1 king bed
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Standard Double
Standard Double
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 2 double beds
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Standard King
Standard King
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 1 king bed
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ADA King Tub
ADA King Tub
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 king bed
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Club King
Club King
...
  • Room size: 35 m²/377 ft²
  • Non-smoking
  • 1 king bed
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Double Club
Double Club
...
  • Room size: 35 m²/377 ft²
  • Non-smoking
  • 2 double beds
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Executive Suite
Executive Suite
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 king bed
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Double Bed
Double Bed
...
  • Separate shower/bathtub
  • 2 double beds
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Standard Double Bay View
Standard Double Bay View
...
  • Room size: 25 m²/269 ft²
  • Bay view
  • 2 double beds
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City View King
City View King
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed
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More about Grand Hyatt San Francisco

More about Grand Hyatt San Francisco

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

American cuisine
American cuisine
OneUP
40 m American, Bar, Gluten Free
Sutter Street Cafe
50 m American, Cafe
Campton Place Restaurant
50 m American, French, Gluten Free
Asian cuisine
Asian cuisine
After Osha
20 m Asian, Thai
Maru Sushi
130 m Asian, Gluten Free, Japanese
E&O Kitchen and Bar
140 m Asian, Chinese, Gluten Free
Cafe
Cafe
Boba Guys
90 m Cafe
Cafe De La Presse
210 m Cafe, French
Cafe La Taza
250 m Cafe

What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (169)Booking.com Reviews (2863)
8.4
/
10
Cleanliness8.7
Facilities7.8
Location9.4
Room comfort and quality8.7
Service8.6
Value for money7.7
Provided by verified guests of Agoda
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All guests (169)
All room types
Showing 99 verified guest comments
12345
9.6
Exceptional
THITI from Thailand
Group
Standard King
Stayed 2 nights in November 2018
NICE HOTEL”
GREAT LOCATION . NICE STAFF AND REASONABLE PRICES
Reviewed November 23, 2018
6.4
Good
SUSAN from Indonesia
Family with teens
View Double Room
Stayed 1 night in September 2018
This property’s location is very good.”
However, considering this is a five stars hotel and relatively expensive, they don’t provide sleepers, toothbrush, shower cap. Even though there are tea and coffee, but electrical kettle is not available, Only coffee maker. I was not able to make tea.
Reviewed September 05, 2018
7.6
Very good
Widiastuti from Indonesia
Solo traveler
Standard King
Stayed 7 nights in August 2018
Nice location but poor service. ”
The room is nice but the room cleaning service staff is quite disappointing. Seems she needs to be trained more. She always forgot to put either body lotion or the face soap or even face towel. And this happened not only 1 day but happening 3 or 4 days. I have to call to get it and this is very annoying for a hotel this level. And then there is a resource charge of $25 that is not being told clearly when u check in. You found out during your check out. Very upsetting. Going up to the room doesnt need the card Key as well, thats worrying too. Everybody can just go and press the Floor. So overall not really a good experience to stay here. And I guess not safe as well. Only location is good.
Reviewed August 26, 2018
9.2
Exceptional
Gili from Israel
Family with teens
City View Double
Stayed 3 nights in July 2018
Exceptional”
Great view of the city (from a city view room), elegant room with very comfortable beds. Great location at union square and a very short walk to powell station and chinatown. However, no pool and expensive breakfast (so we ate at Starbucks across the street).
Reviewed July 31, 2018
10.0
Exceptional
Joanna from Indonesia
Family with teens
Stayed 5 nights in May 2013
Great location and impeccable service! ”
Spacious room, Fast check-in and check-out, Stylish design
This was by far THE most stylishly designed Grand Hyatt we have ever stayed in! We have stayed in several other Hyatt hotels in the past but the sleek design of the SF hotel wowed us. Check-in and check-out were very fast and the staffs were all very friendly and approachable - especially helpful when you need to hail a cab from the busy streets. Overall, we really liked our stay at the Grand Hyatt Union Square. Highly recommended!
Reviewed June 02, 2013
9.3
Exceptional
Bee from Malaysia
Family with teens
Stayed 4 nights in January 2013
Great location with warm and modern ambience”
You'll feel like you are highly valued by them
The location is very convenient.Those branded shops are just a few steps from the hotel while Chinatown is simply 2 blocks away.There is a rest place with books,sofas and heaters on the lobby and free wifi is provided there!Somemore the staffs are very friendly so I'm pretty satisfied with my stay and will definitely come back again.
Reviewed February 08, 2013
8.0
Excellent
Anton from Indonesia
Family with young children
Stayed 1 night in January 2013
Nice hotel in San Francisco Downtown”
Great location, right at the Union Square
This is one of the nice hotels at the heart of San Francisco, right at the Union Square area where access to the shop of a bunch of branded items is just walking distance. However, if you drive to stay there will be a bit tricky, hotel overnight self parking is 38 dollars, while valet parking will simply cost 55 dollars, which is a bit too stiff for commoners. The room interior is clean and neat, but the bathroom door does not really sealed when in used.
Reviewed January 16, 2013
7.2
Very good
Janice from Philippines
Family with young children
Double Club
Stayed 1 night in December 2017
Great location & staff, but room was so-so”
For a 5 star hotel I had certain expectations of this property. The room while newly designed was not very user friendly- not enough places to hang towels, can’t easily switch all lights despite having a lights off/on button! The club lounge was great though - great selection on hot and breakfast items; staff were great. Location was good too. But for next time I might stay at a diff 5 star hotel... was a bit disappointed with the room.
Reviewed January 02, 2018
8.8
Excellent
Tae from Hong Kong
Solo traveler
Standard King
Stayed 1 night in March 2018
Great location Great Staff”
Per usual, great standard Hyatt rooms. Staff were exceptional.
Reviewed June 25, 2018
10.0
Exceptional
Beat from Switzerland
Family with teens
Accessible King Bed
Stayed 1 night in October 2016
Great last minute choice for us”
We encountered a booking issue at another hotel so decided to search and book literally last minute through Agoda. Checked in half an hour later and everything was fine. Great room, good size, great beds, bathroom and very friendly staff (with minor exceptions downstairs).
Reviewed October 31, 2016
8.7
Excellent
Peck from Malaysia
Solo traveler
Standard
Stayed 3 nights in February 2014
Centrally located next to union square ”
Location, new design, great staff
Apart from being centrally located next to union square, it's close to all the shopping that you need and restaurants. It's also walkable to public transports. The rooms are new and spacious, I even had a 'powder area'. The best was staff attentiveness. As I had a flight to catch at midnight, I requested to extend my booking till the evening , and I was willing to pay the extra half a night. The front office checked and offered me free extension up to 6pm! No hotel has ever offered this! Really great
Reviewed March 08, 2014
7.0
Very good
licheng from China
Business traveler
Standard
Stayed 2 nights in January 2014
good stay, but not impressed by the hotel staff”
good location, well designed
Not impressed by the service this time: It took me 20 mins check in because it was said there is no reservation even I showed the reservation number before the staff. Then it was passed to the reservation manager. Was notified that booking.com didn't send the booking details to hotel on time. But I got confirmation from booking.com that it was done as soon as I received confirmation. Not impressed by service by the restaurant. Two hotel staff (ladies) stood there chatting all the time even there are customers' coming. And they mislead other guest even I stood earlier their on line. Bet Hyatt should pay more attention to training staff...
Reviewed January 23, 2014
8.3
Excellent
ARETA from Canada
Couple
Stayed 5 nights in February 2013
Great Location, newly renovated ”
Great Location, good for shopping
Free wifi- a plus Perfectly located- a plus Walgreens, a 24 hour Diner, Starbucks, Macys/Barneys nearby Great Service- a plus Soft bed- a minus Bad pillows- a minus Weak shower flow- a minus
Reviewed February 18, 2013
8.3
Excellent
YIM from United Kingdom
Family with teens
Double Bed
Stayed 8 nights in January 2012
Nice hotel and loation is good”
cleaningness and tidiness
I was quite unsatisfied for being charged for receiving delivered stuff to Grand Hyatt. I assume the hotel can accept the delivery without any charge for the hotel guests staying at hotel yet the stuff is not heavy and big. Just small parcel.
Reviewed February 08, 2012
10.0
Exceptional
Tan from Singapore
Couple
Standard
Stayed 4 nights in September 2011
Excellent Hotel in Great Location”
Good location, great room, friendly & helpful staff
Room is nicely done up with a cosy feel. Staff are friendly, and helpful, making the stay pleasant and enjoyable. Hotel is conveniently located within walking distance of fashion boutiques and shopping malls. Public transport such as buses and trams are easily accessible. Definitely will return again if given the chance.
Reviewed October 24, 2011
8.7
Excellent
Katrina from Australia
Group
Double Bed
Stayed 5 nights in July 2011
lovely hotel”
perfect location for travellers who want a bit of everything in the city
only walking distance to major shopping department stores and centers, walking distance to chinatown and only 5/10 minutes drive to pier 39/fishermans wharf. definitely highly recommended. the only diappointing thing was they gave me a room with only 1 queen bed when i requested 2 double beds
Reviewed July 27, 2011
9.0
Exceptional
Lu from China
Business traveler
Standard
Stayed 3 nights in April 2011
Great location amd Lovely Service ”
location, price, service
it is a beautiful hotel located in unione square. very go shopping around is very convenient as lots of big mall and supper maker seatting overther. for the guy love apple product, you will find apple store just 20 meter far from your place.
Reviewed April 21, 2011
9.6
Exceptional
Justine from Australia
Solo traveler
Bay View 1 King Bed
Stayed 6 nights in July 2018
Location Location Location ”
From check in to check out and everything in between I could not fault anything during my stay. The hotel is in a perfect location to explore the city, with plenty of places to
Reviewed July 30, 2018
7.2
Very good
Moises from Philippines
Family with teens
City View Double
Stayed 10 nights in April 2018
Nice”
Service
Reviewed June 01, 2018
6.0
Gary from Indonesia
Couple
City View King
Stayed 3 nights in December 2017
Not that recommended.”
The amenities and room are too simple for the price.
Reviewed December 17, 2017
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Grand Hyatt San Francisco
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  • Exceptional location
  • Union Square
  • Montgomery Street Subway Station is within 0.47 km