Grand Ion Delemen Hotel
Grand Ion Delemen Hotel
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"Staff is very helpful and polite"

Qhairul

|

May 11, 2018

Deluxe Twin - Guestroom Grand Ion Delemen Hotel
Deluxe Twin - Guestroom
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Lobby Grand Ion Delemen Hotel
Lobby
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Interior view Grand Ion Delemen Hotel
Interior view
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Swimming pool Grand Ion Delemen Hotel
Swimming pool
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See map Grand Ion Delemen Hotel
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Good
Location
6.6
See all 36 photos Grand Ion Delemen Hotel
See all 36 photos
Removed from saved list
Newly built
Very good
From 5467 reviewsSee what guests said
7.5
/
10
Very good service
7.9
Recommended by 83% of guests
Value for money7.6
Distance to city center53km
Location rating6.6
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport42.4 km
  • Free Wi-Fi in all rooms!

  • Sauna

  • Currency exchange

  • Air conditioning

Room choices
This property is in high demand!Booked 121 times in the last 24 hours | 102 travelers are looking at this property right now
3 Bedroom Suite
3 Bedroom Suite
...
  • Room size: 125.94 m²/1356 f...
  • Balcony/terrace
  • 2 single beds and 1 queen b...
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2 Bedroom Suite
2 Bedroom Suite
...
  • Room size: 99.53 m²/1071 ft...
  • Balcony/terrace
  • 2 single beds and 1 king be...
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One Bedroom Suite
One Bedroom Suite
...
  • Room size: 64.7 m²/696 ft²
  • Balcony/terrace
  • 1 king bed
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Deluxe Twin
Deluxe Twin
...
  • Room size: 30.35 m²/327 ft²
  • Non-smoking
  • 2 single beds
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Deluxe King
Deluxe King
...
  • Room size: 30.35 m²/327 ft²
  • Shower
  • 1 king bed
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Deluxe
Deluxe
...
  • Balcony/terrace
  • Shower and bathtub
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2 Bedroom Suite Balcony
2 Bedroom Suite Balcony
...
  • Balcony/terrace
  • Shower and bathtub
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Three Bedroom Suite
Three Bedroom Suite
...
  • Shower
  • Kitchenette
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Apartment Two Bedrooms
Apartment Two Bedrooms
...
  • Shower
  • Kitchenette
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Apartment Three Bedrooms
Apartment Three Bedrooms
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  • Shower
  • Kitchenette
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What people love about the property

  • "Room is perfect with great view."

    Dinah

    |

    May 3, 2018

  • "Friendly and helpful staff."

    MUHAMMAD Y.

    |

    April 29, 2018

  • "All in, a great location to relax and unwind."

    Lam

    |

    April 25, 2018

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More about Grand Ion Delemen Hotel

More about Grand Ion Delemen Hotel

"Overall a very nice stay."

Anne

|

May 5, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Room is big and clean, nice view"

KOK H.

|

May 6, 2018

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Property's guest policies

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Some helpful facts

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Announcements

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Real reviews from real guests

Agoda Reviews (5467)Booking.com Reviews (4068)
7.5
/
10
Cleanliness7.8
Facilities7.6
Location6.6
Service7.9
Value for money7.6
Provided by verified guests of Agoda
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All guests (5467)
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Showing 2316 verified guest comments
12345
8.0
Excellent
Too from Malaysia
Group
3 Bedroom Suite
Stayed 1 night in November 2018
Magnificient view !”
Although our rooms are located at 3rd floor, we are still able to enjoy the mountain view from our hotel room. The view from Hugo in the Sky and breakfast hall are also magnificent, much better than staying in Genting's hotel with similar pricing.
Reviewed November 13, 2018
5.2
Khairul from Malaysia
Couple
Deluxe King
Stayed 1 night in November 2018
Above average”
I book for king deluxe room, and then the staff give me a single room, after complain i get the 1 suite room, its okay, but the room actually not ready, its not same with the single room facilities, dont have plates & spoon, the bed not looks like organized, no select tv same with single room. I request for the forest view, but i get the first world hotel view, its okay for everything. For breakfast, i eat nasi lemak, and the anchovies is very sogy, no crispy at all. But all food is excelent accept the anchovies, cannot eat at all. Everything just okay. 👍🏻
Reviewed November 13, 2018
4.4
Thinesh from Malaysia
Couple
Deluxe King
Stayed 1 night in November 2018
AWFUL”
Booked a deluxe King Bed and was given a room with 2 single beds. Upon notifying the reception, was informed that they could manually join the beds together. The rooms are not soundproof and retching sounds could be heard from the bathroom next door which continued day and night! Ordered a pizza through the room service menu and the RM42 pizza was not worth it. All i could taste was the cheese which was half baked (some where still streaky) the pizza sauce was watery and kept dripping of its base. Will never return again
Reviewed November 13, 2018
5.6
Esther from Singapore
Family with young children
One Bedroom Suite
Stayed 1 night in June 2018
Disappointing”
The photos look much better than actual condition.
Reviewed November 13, 2018
5.6
Anis from Malaysia
Family with young children
Deluxe King
Stayed 1 night in November 2018
Not so bad, not so great ”
We arrived at 3.30 and the check in line was long. We had to queue up for more than 30 minutes. We were upgraded to a 2 bedroom suite maybe because the room we booked were full. The room was not so clean. we could see stain on the island marble top and the coffee table even on the toilet sink. floor was also dirty. The location is great, loved the view. The tiles at the swimming pool is visibly dirty, which is unpleasant. The breakfast buffet is ok. loved the roti canai and lontong. overall it was ok. need to work on the cleanliness.
Reviewed November 13, 2018
10.0
Exceptional
En from Singapore
Couple
Deluxe King
Stayed 3 nights in October 2018
Exceptional”
a very worth-staying hotel . love the place alot . will be back to stay .
Reviewed November 12, 2018
3.6
Michelle from Malaysia
Group
3 Bedroom Suite
Stayed 1 night in November 2018
Nice room but dirty floor”
It’s quite far from the first world hotel area but there is a ready shuttle van every hour (free). The rooms are nice but it’s not clean as full of dust on the floor n the rooms smell weird. Seems the rooms are not cleaned before we check in. We took a round one hour to check in even we have booked the room online, the guy whom standing in front of the counter took more than 1 and a half hour to serve 4 customers excluded me... it’s not a good experience to me as my expectation is higher compared to what I see since the rooms r pricey.
Reviewed November 12, 2018
2.8
Vooi from Malaysia
Family with young children
Deluxe Twin
Stayed 1 night in August 2018
Had bad experience with the staffs”
The facilities is not friendly to guest who is driving, in which it is always closed with boom gate. Gate control is a real mess and my car was hit by a closing boom gate. The management have not compensate for damages on my car.
Reviewed November 12, 2018
6.4
Good
Raymond from Singapore
Couple
Deluxe Twin
Stayed 2 nights in November 2018
Good”
Room and view is ok, just that there is construction nearby which can be abit annoying. The person that serve us during the check in had made a mistake of giving us a room which is still occupied by another guest. We were surprised when we saw a luggage in the room and messy bed. End up we have to walk back to the lobby and had another new keycard for new room. Overall it is not a bad hotel.
Reviewed November 12, 2018
5.6
Nazhatulkhasma from Malaysia
Family with teens
Deluxe Twin
Stayed 1 night in November 2018
Excellent staff especially @ Kembali Kitchen”
Extra pillow in the room. Others ~ Good
Reviewed November 12, 2018
9.2
Exceptional
Min from Malaysia
Group
Deluxe Twin
Stayed 1 night in October 2018
Amy Tan from malaysia”
Good clean hotel, nice food and friendly staff.
Reviewed November 12, 2018
8.0
Excellent
Mohd from Malaysia
Couple
Deluxe King
Stayed 1 night in November 2018
Awesome”
Very nice accommodations to relax and great view from my room.
Reviewed November 12, 2018
8.4
Excellent
Tony from Malaysia
Couple
Deluxe King
Stayed 2 nights in November 2018
Quite Good”
First reach at the hotel and quite surprisingly the road from First World to this hotel is quite good. Check in staff is good. Breakfast buffet is good. But the main concern for me is bugs. I have bugs on my bed and bed frame. Except for this, this hotel is good.
Reviewed November 12, 2018
8.0
Excellent
Chiu from Malaysia
Couple
Deluxe King
Stayed 1 night in November 2018
Not bad”
The staff is very attentive and friendly, hotel room is clean and spacious with good view. There is a construction project beside the hotel so it might be noisy a bit but they will stop working around 6:30pm. You had to take lift to level 6 from the lobby and walk to another lift to tower 7 only can reach your room. The room has no soundproof so you can heard the sound of kids running at the corridor & the noises from your next room. It took around 15 mins to reach First World Hotel.
Reviewed November 12, 2018
10.0
Exceptional
Apinya from Malaysia
Couple
Deluxe King
Stayed 1 night in November 2018
Anniversary trip”
The hotel is clean n nice environment.. The unit i got was very nice view just too noisy bcause of construction nearby.. We booked a room include breakfast n the food was very nice.. At first the hotel send an email about want to do any special request must be 10 days before the check-in date because i was requested them to do some surprise which have the special words or rose's love shape on the bed.. The hotel never disappointed me.. They prepared we me even they said can't make it due to already near to the the check-in date.. It was the most amazing Anniversary's trip for me n my husband.. Got special deco and also the very nice view for us.. A very much thank you to the hotel team that make my trip so special.. I will go back there again..
Reviewed November 12, 2018
4.8
Yvonne from Malaysia
Family with teens
2 Bedroom Suite
Stayed 1 night in November 2018
Bad customer service and arrangement ”
The room rate at Grand Ion Delemen hotel is not cheap hence I surely have some good expectations about this hotel. Most of the reviews seems quite positive and hence I made my booking without hesitation. To my dismay, when I check-in to the room, there are few unpleasant experience that I'd encountered. - room is furnished with tiles and not carpet hence the floor is really cold. - no room slipper provided until I made few calls. - wardrobe door is not working well. - water heater is not working, they said will asked maintenance to repair, but no one is even bothering to come and repair after i made few calls. - Intercom housekeeping, reception but always no one is answering it. - make reservation for the shuttle, confirmed but our name wasn't updated in their list. - customer service is quite poor. Most of the staff is not clear with their role and keep pushing their responsibilities to other staff. LASTLY, we will not visiting this hotel again. thanks!
Reviewed November 12, 2018
5.2
Carolina from Malaysia
Family with teens
Deluxe Twin
Stayed 1 night in November 2018
Free shuttle to first world ”
Room comfortable but must use 2 lift enter the room.
Reviewed November 12, 2018
7.2
Very good
Vivien from Malaysia
Couple
One Bedroom Suite
Stayed 2 nights in July 2018
It was alright”
Had quite a good stay while visiting for Good Vibes festival.
Reviewed November 11, 2018
6.4
Good
LayYong from Singapore
Couple
Deluxe King
Stayed 2 nights in October 2018
There's good and bad”
Good - away from crowd more like apartment than hotel - spacious toilet, room with nice view, iron and ironing board provided - free parking and buffet breakfast included Bad - had to take lift to level 6 then walk to another lift to go up to the room - after check-in, another couple was given same room no and able to open our room with their card key - room no soundproof, can heard neighbor talking and singing making so much noise in the late night
Reviewed November 11, 2018
7.6
Very good
mohd from Malaysia
Couple
Deluxe Room
Stayed 1 night in November 2018
Good”
Hope the constructions project along the way to hotel finish in the short time.
Reviewed November 11, 2018
12345
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