Grand Ion Delemen Hotel
Grand Ion Delemen Hotel
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10.0
Exceptional

"Staff are very service oriented and attentive"

Irving

|

May 8, 2018

Deluxe Twin Grand Ion Delemen Hotel
Deluxe Twin
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Lobby Grand Ion Delemen Hotel
Lobby
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Interior view Grand Ion Delemen Hotel
Interior view
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Swimming pool Grand Ion Delemen Hotel
Swimming pool
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See map Grand Ion Delemen Hotel
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Good
Location
6.7
See all 6 photos Grand Ion Delemen Hotel
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What guests are saying:
Staff is very helpful and polite
Qhairul from Malaysia
Family with young children
Friendly and helpful staff.
MUHAMMAD Y. from Malaysia
Group
I really2 love this place .. its private , and the weather so cold .. the room is nice and clean .. i got the room with hill view .. its so beautiful . i cant forget my holiday here .. very2 best hotel .. thank you grand ion delemen hotel . i will come here again .
NOOR from Malaysia
Couple
Fast check in. We got the 30th floor. Stayed during NYE. Love the view. We ended up signing for the membership..
Fazilah from Singapore
Family with young children
even though the rooms are small and basic the breakfast buffet was good
LLEW from Malaysia
Couple
booked for 3 bedroom, room was huge but given 4th floor facing the construction side. cannot see any view :( kitchen does not comes with utensils.
Lee from Malaysia
Family with teens
Awesome breakfast choices. Very good natured staff. Helpful at all times. Check in was abit slow but that was due to holiday crowd. Shuttle service to First World works like a clock. Good overall experience!
RITAR from Singapore
Solo traveler
Heater is necessary for the room as ambient temperature is low. The water heater is limited for the shower only. Sink and toilet pipe has no water heater.
Mohd from Malaysia
Couple
Very good
From 6598 reviewsSee what guests said
7.5
/
10
Very good service
7.9
Recommended by 83% of guests
Value for money7.7
Distance to city center53km
Location rating6.7
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport42.4 km
  • Free Wi-Fi in all rooms!

  • Sauna

  • Currency exchange

  • Breakfast [free]

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This property is in high demand!Booked 24 times since yesterday | 54 travelers are looking at this property right now
3 Bedroom Suite
3 Bedroom Suite
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  • Room size: 125.94 m²/1356 f...
  • Balcony/terrace
  • 2 single beds and 1 queen b...
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2 Bedroom Suite
2 Bedroom Suite
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  • Room size: 99.53 m²/1071 ft...
  • Balcony/terrace
  • 2 single beds and 1 king be...
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One Bedroom Suite
One Bedroom Suite
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  • Room size: 64.7 m²/696 ft²
  • Balcony/terrace
  • 1 king bed
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Deluxe Twin
Deluxe Twin
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  • Room size: 30.35 m²/327 ft²
  • Non-smoking
  • 2 single beds
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Deluxe King
Deluxe King
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  • Room size: 30.35 m²/327 ft²
  • Shower
  • 1 king bed
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Deluxe Room
Deluxe Room
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  • Balcony/terrace
  • Shower and bathtub
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2 Bedroom Suite Balcony
2 Bedroom Suite Balcony
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  • Balcony/terrace
  • Shower and bathtub
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1 Bedroom Suite Balcony
1 Bedroom Suite Balcony
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  • Balcony/terrace
  • Bathtub
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3 Bedroom Suite Balcony
3 Bedroom Suite Balcony
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  • Balcony/terrace
  • Bathtub
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Apartment Two Bedrooms
Apartment Two Bedrooms
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  • Shower
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What people love about the property

  • 9.6
    Exceptional

    "Room is big and clean, nice view"

    KOK H.

    |

    May 6, 2018

  • 8.4
    Excellent

    "Room is perfect with great view."

    Dinah

    |

    May 3, 2018

  • 9.6
    Exceptional

    "Very friendly and helpful staffs, the view is wonderful."

    Siti A.

    |

    April 17, 2018

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More about Grand Ion Delemen Hotel

More about Grand Ion Delemen Hotel

10.0
Exceptional

"The hotel is beautifully decorated and the rooms are spaciou..."

Janis

|

November 23, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

8.0
Very good

"Very helpful & friendly staff, breakfast was also good."

Khaizatul E.

|

February 4, 2018

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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (6598)Booking.com Reviews (4422)
7.5
/
10
Cleanliness7.8
Facilities7.7
Location6.7
Service7.9
Value for money7.7
Provided by verified guests of Agoda
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All guests (6598)
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Showing 2773 verified guest comments
12345
8.0
Excellent
Chee from Singapore
Couple
Deluxe Room
Stayed 2 nights in January 2019
Good value for money”
Nice room and facilities at low price. Only 2 drawbacks. 1. there is construction work going on and can get a bit noisy in the morning. 2. the hotel location is far from first world. It will be a long walk if you decide to walk. There is free shuttle bus every 2 hours, but the places are limited. So you need to book the bus seat early to avoid disappointment. I hv seen people not getting seats onto bus before. The last resort is to take a taxi but it cost RM40 for a 10 min drive.
Reviewed January 19, 2019
6.8
Good
helen from Malaysia
Couple
Deluxe Twin
Stayed 1 night in December 2018
fantastic service by Janaki”
The location and breakfast quality just so so. However, the service quality is real fantastic!!! I’ve left my phone charger in my room then I’ve called in to the hotel and been transferred to housekeeping staff named Janaki. She was so kind and helpful to fulfil my request which courier my phone charger to me. Appreciate her kind assistance. Although the property is just so so but the employee is the key of the hotel which can make their guest To return for the next visit. Thank you and keep it up, Janaki.
Reviewed January 19, 2019
9.6
Exceptional
Yvonne from Singapore
Couple
Deluxe Room King/Twin
Stayed 1 night in December 2018
Clean, not bad but further to Genting highland”
I will recomend to my friends because the price is reasonable. the bad part is you have to change lift from lobby to your hotel room. The service staff for breakfast and counter all are good. You cannot walk to genting highland. You will need to take their free shutter bus instead. Reserve the seats with them in advance.
Reviewed January 07, 2019
6.4
Good
harbaza from Malaysia
Couple
Deluxe Twin
Stayed 1 night in January 2019
nice hotel, but need improvement”
we need to wait for 30 minutes to check in on our second visit. we arrived around 7.45pm and only get our room card at 8.15pm! There are not many people (only 4 people in front of me) during that time but the check in counter was too slow. Please improve.
Reviewed January 18, 2019
9.6
Exceptional
NURFATIHA from Malaysia
Family with teens
Deluxe Room
Stayed 1 night in December 2018
Exceptional”
The room have everything you need. Complete toileteries, bath robe, balcony, comfy bed, weighing scale. The journey from lobby to your room is quite lengthy. Need to change lifts to the other tower. This property is quite isolated from the Genting Highland centre park but managed well. What i love the most is their breakfast buffet. So many food choices. For additional person is only about RM60. And their system in managing table during guest peak hours is excellent.
Reviewed January 16, 2019
7.2
Very good
Victor from Malaysia
Solo traveler
Deluxe Twin
Stayed 1 night in January 2019
Breakfast and Stay okay, But......”
Still need to improve on checking in.. almost 20mins wait though there wasn't any guest, citing system slows... and car park direction needs to be more clearer to direct guest to the designated visitor bays. .. the management will need to improve on reducing the waiting time for breakfast especially on peak days like Sunday morning.
Reviewed January 15, 2019
9.2
Exceptional
Jhi from Malaysia
Couple
Deluxe Twin
Stayed 1 night in October 2018
Relax place”
A bit expensive for room rate.
Reviewed January 19, 2019
9.6
Exceptional
Budi from Indonesia
Family with young children
Deluxe Room
Stayed 2 nights in December 2018
I have good experience here”
Other said about bad experience for hot water, long-wait check in, and always full shuttle bus to first world. Thankfully i didn't experience any of that. only the pool, maybe it's better if the water warmer than now.
Reviewed January 03, 2019
9.6
Exceptional
Wilson from Indonesia
Family with teens
Deluxe King
Stayed 2 nights in January 2019
Love it, superb!”
No wonder that it got 5 stars for its service and facilities. I got all I need in my room and the service is excellent. One suggestion: please add more receptionists because during public holidays they are really busy and it's hard to call them so it would be better if there are more people in the receptionists area. Overall, I really enjoy my stay there.
Reviewed January 03, 2019
9.2
Exceptional
MD from Brunei Darussalam
Family with young children
Deluxe Twin
Stayed 2 nights in September 2018
Great place with great area for breakfast with a view”
The hotel was quite distant from places like the First World Plaza and JPO but its a really big hotel and a breathtaking environment and they provide a shuttle bus to and from the hotel. We loved the breakfast buffet with quite a lot of choices and the restaurant was huge with a beautiful seating area with a view of Genting hills. There is also a 24hr convenience store just outside. Highly recommended.
Reviewed January 02, 2019
9.6
Exceptional
tan from Malaysia
Family with young children
One Bedroom Suite
Stayed 2 nights in December 2018
Value for money”
For the breakfast, I give 75%, other like bedroom or the bathroom, still acceptable, but my refrigerator total cant use...balcony like no function, once I switch on the balancing like, beside unit can be switch on, mean only beside switch can be switch on my unit.
Reviewed January 02, 2019
9.2
Exceptional
Bryan from Malaysia
Family with young children
Deluxe Room
Stayed 2 nights in November 2018
New and clean”
Travelling with my 2 kids, this is a new hotel, but there are still some construction works in progress. the room is clean and big enough, breakfast not bad and my kids like the pool very much, even it is not big. overall a pleasant stay, sure will book this hotel again
Reviewed January 01, 2019
8.0
Excellent
Sandy from Singapore
Couple
Deluxe Twin
Stayed 1 night in September 2018
Good hotel but location is a bit out of the way ”
Enjoyed my stay in this hotel! Only exception is it’s far from the main attractions. However, they provide a shuttle service but it’s limited slots and you’ll have to book in advance. Room was fine and had a good view.
Reviewed December 31, 2018
10.0
Exceptional
Siti from Singapore
Family with young children
2 Bedroom Suite
Stayed 4 nights in December 2018
Nice place with magnificent view, cool weather! A good place to relax and chill.”
My 2nd time staying in 2 bedroom suite. We stayed 3D2N last year but this year we stayed 5D4N during Christmas week. My kids loves it. Everything is getting better and even they provide more frequent shutter service than normal days. Staff & room service are good too! For sure I’m looking forward to return again next year.
Reviewed December 29, 2018
9.6
Exceptional
Lau from Malaysia
Solo traveler
Deluxe Room
Stayed 1 night in December 2018
Pleasant stay and recommended”
Checked in on Christmas Eve. A long queue at check in counter but still acceptable since it is festival eve. Requested for room located at tower 7. Need to walk about 5 to 7 minutes from lobby tower to reach to the lift access to tower 7. Sky Garden, Kembali Restaurant (breakfast area) and swimming pool are located at tower 7, 7 Floor. It is quite convenient if you staying at tower 7. It is about 10 minutes distance from hotel to first world. They provided shuttle bus too. It is better to pre book the shuttle bus slot once you gotten your room number. They will check your name whether on the booking list before allow you boarding to the bus. They have extended the shuttle bus service until 2am on that day. The room is comfort, equipped with the necessary hotel facilities and breathtaking scenery. On the Christmas Day, the hotel staff hang a Christmas sock with cookies inside at the doorknob of each room as Christmas gift. So Heartwarming..
Reviewed December 27, 2018
9.2
Exceptional
Andrew from Malaysia
Couple
Deluxe King
Stayed 2 nights in October 2018
Peace and quiet in Genting Highlands”
Located about 4km from First World, its a nice and quiet hotel. Gives the 'in the skies feeling'. The hotel is usually covered in a blanket of clouds. Cons: - At the time of visit, there was the ongoing construction in front of the hotel. Hence, view was not too great. - Dependent on shuttle service for transport to and fro (Taxi service will cost you.) - Bed cleanliness could be improved. The room I was staying in had stained sheets mattress protectors. (Thankfully, staff promptly changed the sheets when contacted). Pros: - Excellent breakfast with good value for money - Responsive staff. Contactable round the clock - Plenty of facilities and services provided by hotel - Spacious room with excellent Wifi - Peaceful and quiet I would like to suggest to management to include their shuttle schedules along with their welcome e-mails. It would very helpful especially for those on arriving via First World to plan their journey.
Reviewed December 26, 2018
8.0
Excellent
ITA from Indonesia
Couple
Deluxe Twin
Stayed 1 night in December 2018
Satisfy”
Good service when I have a complaint. Must make an appointment for the shuttle bus from Ion Deleman to First World Hotel and from First World to Ion Deleman. Maybe during the holiday season because there are lots of peoples. Shuttle bus every 1 hour. Nice view. I got a connecting room so the sound from the next room sounded very clear and disturbing.
Reviewed December 24, 2018
9.6
Exceptional
MOHAMAD from Malaysia
Family with young children
Deluxe King
Stayed 1 night in January 2019
Great hotel with great facility”
Breakfast was very good..warm swimming pool and my children like it..free shuttle bus to theme park
Reviewed January 16, 2019
8.0
Excellent
Thian from Malaysia
Couple
Deluxe Room
Stayed 3 nights in December 2018
Good”
Good hotel, but need provide more shuttle bus.
Reviewed January 16, 2019
8.8
Excellent
Thng from Singapore
Family with young children
One Bedroom Suite
Stayed 3 nights in December 2018
New, refreshing location to stay at Genting”
The hotel is new the interior is very nice. It has a living area, dining table, a bedroom and a pantry area. Unfortunately, the pantry area has no cooking stove which is weird. The view from my room is fantastic, overlooking the mountains. The hotel is a 15 min drive away from the Resort World Genting. They have hourly buses there but they are usually full. We drove so this wasn't a problem for us but we would imagine the hassle for couples with strollers. Even if we drive, the road is very winding so extra care had to be taken. It is a good place for family to go and relax.
Reviewed January 11, 2019
12345
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