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Grand Mercure Phuket Patong (SHA Plus+)
Grand Mercure Phuket Patong (SHA Plus+)
Grand Mercure Phuket Patong (SHA Plus+)
Grand Mercure Phuket Patong (SHA Plus+)
Grand Mercure Phuket Patong (SHA Plus+)
Grand Mercure Phuket Patong (SHA Plus+)
Grand Mercure Phuket Patong (SHA Plus+)

Removed from saved list

8.6

Excellent

2,224 reviews

2,224 reviews

Housekeeping38
Breakfast27
Swimming Pool21
See map

8.8

Excellent

Location rating score

Excellent location - 460 meters to the beach
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
OTOP Market

100 m

Royal Armani Suit

160 m

Dive Supply

200 m

Train Thai Boxing

240 m

Pum Thai Cooking School

280 m

Popular landmarks
Jungceylon Shopping Center

570 m

Bangla Road

630 m

Freedom Beach

2.7 km

Karon Beach

3.3 km

Chaithararam Temple (Wat Chalong)

6.3 km

Closest landmarks
Via Rent-A-Car

170 m

Zeta pharmacy

290 m

Sea Smile

300 m

Phuket Dental Signature

310 m

Wattana Clinic

380 m

Grand Mercure Phuket Patong (SHA Plus+)

1 Soi Rat-U-Thit 200 Pi 2, Patong, Phuket, Thailand, 83150 - See map

In addition to the standard of SHA Plus, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Patong part of Phuket, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Bangla Road as well as Patong Beach nearby. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Located in heart of Phuket

Check-in [24-hour]

Airport transport

Excellent breakfast

560 meters to Jungceylon Shopping Center

SHA Plus Certified

More than 70% of SHA-certified establishment employees have been vaccinated.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."

Facilities

Transport to airport

Valet parking

Shuttle service

Complimentary WIFi in all rooms

Swimming pool [indoor]

Kids club

Front desk [24-hour]

Check-in/out [express]

This property is in high demand!

5 travelers have booked today.

Value for money8.3
Distance to city center1 km
Location rating8.8
Nearest airportPhuket International Airport (HKT)
Distance to airport24.8 km

Rooms available at Grand Mercure Phuket Patong (SHA Plus+)

Excellent
Room comfort & quality

8.5

1 Bedroom Pool Villa
...
  • Room size: 100 m²/1076 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Two Bedroom Pool Villa
...
  • Room size: 215 m²/2314 ft²
  • Outdoor view
  • 1 king bed & 1 sofa bed & 1...
Enter dates to see prices
Deluxe Pool Access Room
...
  • Room size: 34 m²/366 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Deluxe Pool Access- Twin bed
...
  • Room size: 34 m²/366 ft²
  • Pool view
  • 2 single beds
Enter dates to see prices
Superior Room with King Bed
...
  • Room size: 32 m²/344 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Superior Twin Room
...
  • Room size: 32 m²/344 ft²
  • Pool view
  • 2 single beds
Enter dates to see prices
King Superior Suite
...
  • Room size: 57 m²/614 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Superior 1 King Bed
...
  • Room size: 32 m²/344 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Superior Suite
...
  • Room size: 62 m²/667 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Deluxe Suite
...
  • Room size: 90 m²/969 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Grand Mercure Phuket Patong (SHA Plus+)?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Mercure Phuket Patong (SHA Plus+)?

Grand Mercure Phuket Patong (SHA Plus+) is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 1500 THB. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Grand Mercure Phuket Patong (SHA Plus+) also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Grand Mercure Phuket Patong (SHA Plus+) has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Phuket with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Grand Mercure Phuket Patong (SHA Plus+)?

Start your mornings right, with the continental and buffet breakfast options offered at Grand Mercure Phuket Patong (SHA Plus+). Adults can enjoy breakfast offered with an additional charge of 470 THB if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Grand Mercure Phuket Patong (SHA Plus+)?

Grand Mercure Phuket Patong (SHA Plus+) features an on-site restaurant for your dining convenience.

Can special events be hosted at Grand Mercure Phuket Patong (SHA Plus+)?

Audio-visual equipment service is offered to help your event go smoothly.

What is the smoking policy at Grand Mercure Phuket Patong (SHA Plus+)?

Grand Mercure Phuket Patong (SHA Plus+) does permit smoking in some areas and is not 100% smoke-free.

What restaurants are nearby Grand Mercure Phuket Patong (SHA Plus+)?

Restaurants including Bubbles Restaurant, More Ma Seafood Restaurant and Sansabai restaurant are popular in Grand Mercure Phuket Patong (SHA Plus+)’s neighborhood which is known as Patong.

What popular shopping places are close to Grand Mercure Phuket Patong (SHA Plus+)?

Shopping options in Grand Mercure Phuket Patong (SHA Plus+)’s Patong neighborhood include Jungceylon Shopping Center, Malin Plaza Patong and Patong OTOP Shopping Paradise.

What are popular attractions near Grand Mercure Phuket Patong (SHA Plus+)?

Guests at Grand Mercure Phuket Patong (SHA Plus+) can easily visit Bangla Road, Mama Massage and Apichart art gallery located in the Patong area.

What popular beaches are close to Grand Mercure Phuket Patong (SHA Plus+)?

Guests at Grand Mercure Phuket Patong (SHA Plus+) can easily visit Patong Beach, Banana Beach and Paradise Beach in the Patong area.

What popular natural sightseeing spots are close to Grand Mercure Phuket Patong (SHA Plus+)?

Grand Mercure Phuket Patong (SHA Plus+)’s nearby natural sights include Merlin Butterfly Sanctuary located in the same Patong area.

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See map

Explore the neighborhood

What people love about Grand Mercure Phuket Patong (SHA Plus+)

  • 10

    Exceptional
    Staff 

    "Great hotel with out of this world breakfast, good friendly staff and perfect location."

    Bhupesh

    |

    July 27, 2022

  • 8

    Very good
    Staff 

    "Overall staffs are all very helpful and polite."

    Chin

    |

    July 13, 2022

  • 9.6

    Exceptional
    Location

    "Good location with many good restaurants from Thai, western or middle east."

    Vinny

    |

    June 29, 2022

Overall rating:

8.6

Excellent
2,224 reviews
Cleanliness
8.6
Facilities
8.5
Location
8.8
Read all reviews >
What travelers say they love:
I had a great stay, Fon from the reception was very helpful ...
Miguel from Romania
Solo traveler
More about Grand Mercure Phuket Patong (SHA Plus+)

More about Grand Mercure Phuket Patong (SHA Plus+)

Grand Mercure Phuket Patong (SHA Plus+)

Take a good wander and unveil the wonder of Phuket with a stay at Grand Mercure Phuket Patong (SHA Plus+).
At Grand Mercure Phuket Patong (SHA Plus+), guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi, car hire and shuttle services provided by the hotel make exploring Phuket even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Get cozy and warm in the lobby with the hotel's charming on-site fireplace.
Packing light is possible at Grand Mercure Phuket Patong (SHA Plus+) thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at Grand Mercure Phuket Patong (SHA Plus+) are designed for comfort. For your comfort, some rooms at the hotel are equipped with blackout curtains and air conditioning. Rooms at Grand Mercure Phuket Patong (SHA Plus+) come in multiple layout options including rooms with separate living room and balcony or terrace. In-room entertainment amenities are available in some rooms and include television and cable TV.
In some select rooms, you can find a refrigerator, a coffee or tea maker, bottled water, instant tea and mini bar at your disposal. Grand Mercure Phuket Patong (SHA Plus+) also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms. Drop in to the executive lounge for some high-end services in a luxury environment.


Dining and things to do

Every day at Grand Mercure Phuket Patong (SHA Plus+) begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
Do you prefer to cook your own meals? Then you'll love the in-house BBQ facilities.
Apart from amenities and services, Grand Mercure Phuket Patong (SHA Plus+) goes the extra mile to make sure all guests make the most of their time. End your days in total relaxation with a visit to the massage, solarium, steam room and spa. Spend some time relaxing at the hotel's pool. Sip your favorite cocktail outdoors at the hotel's poolside bar.
Check out the hotel's fitness facility to stay fit and firm on vacation. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the souvenir shops available right on-site.


Around the property

Experience all the sights and local attractions of Phuket with Grand Mercure Phuket Patong (SHA Plus+) as your base. Enjoy the simple pleasures of an oceanside getaway, with Patong Beach located 810 m away, where you can turn a good day into a great one with a sea view. Don't forget to stop by Big Buddha Phuket located 6.9 km away, where everyone who visits Phuket wants to have their photo taken.

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Amenities and facilities
Excellent
Facilities

8.5

Most talked about facilities

Swimming Pool

42 mentions

Breakfast

23 mentions

Housekeeping

20 mentions

Food & Dining

19 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • French
  • Japanese
  • Korean
  • Thai

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Dart board
  • Exercise area
  • Garden
  • Massage
  • On-site entertainment
  • Solarium
  • Spa
  • Steam room
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Infirmary
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Access

  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Balcony/terrace
  • Bathrobes
  • Coffee/tea machine
  • Complimentary drinking water
  • Desk
  • Hair dryer
  • Lock box in room
  • Mini bar
  • Non-smoking
  • Phone
  • Private bathroom
  • Refrigerator
  • Shower
  • Slippers
  • Sofa
  • Soundproofing
  • Toiletries
  • TV [flat screen]
  • Wake up call
  • Wi-Fi
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Vegetarian
  • Full English/Irish
  • Gluten-free
  • Buffet
Restaurants on site

Bubble

  • Cuisine: International
  • Menu: Buffet, A-la-carte
Location
1 Soi Rat-U-Thit 200 Pi 2, Patong, Phuket, Thailand, 83150
Excellent
Location

8.8

Airports

  • Phuket International Airport (HKT)
    24.8 km
  • Krabi International Airport (KBV)
    79.0 km

Public transportation

  • Phuket Town Local Bus Station (Terminal 1).
    10.9 km
  • Phuket Bus Terminal 2
    11.4 km

Hospital or clinic

  • Zeta pharmacy
    290 m

Shopping

  • Jungceylon Shopping Center
    570 m

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Patong Beach
    460 m
  • Jungceylon Shopping Center
    570 m
  • Bangla Road
    630 m
  • Freedom Beach
    2.7 km
  • Karon Beach
    3.3 km
  • Chaithararam Temple (Wat Chalong)
    6.3 km
  • Big Buddha Phuket
    7.0 km
  • Kata Beach
    7.0 km
  • Phuket FantaSea
    7.7 km
  • Nai Harn Beach
    12.2 km

Nearby landmarks

  • OTOP Market
    100 m
  • Royal Armani Suit
    160 m
  • Via Rent-A-Car
    170 m
  • Dive Supply
    200 m
  • Train Thai Boxing
    240 m
  • Pum Thai Cooking School
    280 m
  • Zeta pharmacy
    290 m
  • Sea Smile
    300 m
  • Phuket Dental Signature
    310 m
  • Family market
    370 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee1500 THB
  • Distance from city center1 km
  • Travel time to airport (minutes)41

Extras

  • Breakfast charge (unless included in room price)470 THB

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges2
  • Number of floors7
  • Number of restaurants1
  • Number of rooms 314
  • Room voltage220
  • Year property opened2014
  • Most recent renovation2014

Parking

  • Daily parking fee0 THB
Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

If your booking is within the Phuket Sandbox or Test & Go program, you will need to directly contact the property for further arrangements. The property’s email address can be found on your booking confirmation or when viewing your booking on the Agoda website or app, or connect with the property using our Agoda chat. When you first contact the property, please provide:
1. A statement that your booking is a Phuket Sandbox or Test & Go booking.
2. Full names and flight details for each guest.
3. Whether this booking is for your first stay during this trip.

Reviews of Grand Mercure Phuket Patong (SHA Plus+) from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness8.6
Facilities8.5
Location8.8
Room comfort and quality8.5
Service8.7
Value for money8.3
High score for Phuket
Rating
9+ Exceptional (340)
8-9 Excellent (188)
7-8 Very Good (176)
6-7 Good (46)
<6 Below Expectation (76)
Time of the year
Mar - May (168)
Jun - Aug (226)
Sep - Nov (243)
Dec - Feb (189)
All guests (1,241)
All room types
All languages

Show reviews that mention 

Showing 826 verified guest comments
12345
10.0
Exceptional
FRANCIS from Australia
Family with teens
Superior Twin Room
Stayed 8 nights in July 2014

great hotel”

staff, location, food.

me and my daughter loved our time at grand mercure phuket patong, hotel is fantastic and great location for everything, swimming pool & steam rooms were great and food in hotel was excellent but what stood out most is the staff everyone was so helpful and pleasant to us all the time front getting us taxis , helping with our tours, at breakfast, room service. special thanks to jamnong bootsong who really went out his way to make sure we were enjoying our stay and thank you warawudhi pumthong for your help and advice. when i go back to phuket this is the only hotel i will stay thanks everyone at grand mercure .

Reviewed July 31, 2014

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10.0
Exceptional
Hans from Philippines
Couple
Superior Room with King Bed
Stayed 3 nights in July 2014

Grand Mercure Phuket Patong, simply perfect!”

The best thing about the hotel - is the hotel itself - rooms, ammenities, and the location. Second, the pool... Third, the staff.

Our entire stay in Grand Mercure is perfection. We arrived around 2AM and were greeted with a warm welcome from Jackie, the receptionist and the rest of the staff. Thailand is known to be welcoming people.. and I feel the sincerity in them. We were escorted to our room.. and wow, it was what we were looking for.. the view of the pool.. the serenity.. and the feeling of being pampered. Jackie even called up to check if everything is okay. We stayed in Phuket for four days and majority of which were spent outside - Day 1: Arrival, Day 2: City Tour, massage, and Simon Cabaret, Day 3: Phi Phi Tour and Phuket Funtasea, and Day 4: was supposed to be James Bond Island Tour. However, we decided to cancel our day 4 trip to savour Grand Mercure's inviting pool, shop at the market area in front of the hotel, and at Jungceylon which is just a 10-minute walk... and again, massage to complete our trip. Overall, Grand Mercure is the place to be while in Phuket. Great staff.. and perfect location - near the beach, shopping areas, nightlife.. Simply, perfect!

Reviewed July 22, 2014

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10.0
Exceptional
James from Thailand
Solo traveler
Deluxe Pool Access Room
Stayed 5 nights in November 2020

Fantastic Staff”

I recently stayed one week at the Grand Mercure in Phuket and I really enjoyed my stay there. Everything about the hotel is absolutely first class from the room and pool to the breakfast buffet in the morning but what is really special about the hotel is the professional and helpful staff. Everyone working there, from the maids to the receptionists and bellmen, do everything they can to make your stay a memorable one; you are definitely treated like a VIP by everyone. I stayed in a pool access room and the room had every amenity, the wifi connection was great and there was a HDMI wall connection for viewing programs from your laptop to the TV in the room. The breakfast buffet had fresh coffee and eggs made to order and a selection of many fruits, pastries, and Thai dishes for breakfast that was amazing. The location is also excellent with Patong Beach and many restaurants within easy walking distance. This is one hotel that checks all of the right boxes.

Reviewed December 04, 2020

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Dear James, Thousand thanks for your fabulous review! We are grateful for each of your comments and glad to hear you had a great time at our property. Looking forward to your next stay. Best regards, Guest relations team

Responded December 14, 2020
Grand Mercure Phuket Patong (SHA Plus+)
10.0
Exceptional
ALEXANDER from Australia
Couple
Superior Twin Room
Stayed 7 nights in September 2018

Cannot recommend highly enough!”

What a stay we had at The Grand Mercure Patong! From the staff to the facilities and the food everything exceeded our expectations. My wife and I decided to visit Phuket before the arrival of our first child and were kindly treated to upgrade to a suite by the ever so lovely Ann, as well as a celebration cake and room decorations. When we visit Phuket again we will look no further than the Grand Mercure! We thank you so much for our wonderful stay.

Reviewed September 29, 2018

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10.0
Exceptional
Inthira from Thailand
Family with young children
Deluxe Pool Access Room
Stayed 2 nights in December 2020

Grand stay at Grand Mercure Phuket Patong”

They were extremely accommodating and allowed us to check in early. This was a big plus as I had 2 children. The rooms were clean, very comfortable, the service was exceptional and the staffs were amazing. They went over and beyond to help make our stay enjoyable. I highly recommend Grand Mercure Phuket Patong for anyone visiting Phuket.

Reviewed December 04, 2020

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Dear Khun Inthira, Thank you so much for taking the time to share this wonderful review and for choosing our property! It was a real pleasure to host you and we are already looking forward to welcoming you back! with Grand regards, Guest relations team

Responded December 14, 2020
Grand Mercure Phuket Patong (SHA Plus+)
9.3
Exceptional
Gianclaudio from Switzerland
Solo traveler
Superior Twin Room
Stayed 8 nights in January 2015

Stay in Grand Mercure”

Very nice hotel, well located

The Grand Mercure is a very nice Hotel, located in Patong / Phuket, with a comfortable swimming pool, nice Restaurant and services (internet, wi-fi). The staff is very friendly. If you like to do Gymn, the Fitness Room is nice, but quite small, with few machines.

Reviewed January 17, 2015

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10.0
Exceptional
Muhamad from Singapore
Family with young children
Deluxe Pool Access Room
Stayed 4 nights in December 2019

Deluxe Pool Access Room”

Firstly the Hotel really impress me i would give 6-Star for the service. Receptionist was great i got early check in as they saw me with the kids. Clean room, kids friendly and love the pool access. All Staff was great and friendly. Also i would give a complement to Mr Anas the waitress really serve us well as a family. I would like to recommend this hotel to all Muslim Brother and sister they serve Halal Breakfast. Recommended for Singaporean. My room#123 was great!!! Well done Grand Mercure i will make my stay again when visiting Phuket.

Reviewed December 11, 2019

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9.6
Exceptional
Najma from South Africa
Solo traveler
Superior Twin Room
Stayed 7 nights in September 2018

World class hospitality”

I arranged an early check that was done very efficiently. The room was beautiful, immaculate & stylishly furnished. Even thoug the room was near the foyer, there was never any disturbance or noise of any kind, even with light entertainment on most nights. Breakfast was scrumptious with a wide selection of dishes. It would have been nice to have had Halaal options though. The pool was amazing, especially at night. Thai hoslitality & service excellence is evident at all levels, from reception & housekeeping to restaurant staff & security. I'll definitely stay at the Grand Mercure again the next time I'm in Patong.

Reviewed September 23, 2018

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10.0
Exceptional
Gary from United Kingdom
Solo traveler
Superior 1 King Bed
Stayed 5 nights in December 2015

Excellent Hotel”

Staff, Cleanliness, Location

During a recent 5 night stay at Grand Mercure Patong, I found my stay to most enjoyable! Nice friendly and helpful staff, imaculate public areas and rooms. The rooms were also of good size and good pool area. Strong wifi throughout. Good location to main shopping area's, beach and nightlife. Great value for money. Would not hesitate to stay here again on my next visit to Patong.

Reviewed December 19, 2015

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10.0
Exceptional
Joanna from Singapore
Couple
Superior Room with King Bed
Stayed 3 nights in October 2014

Awesom stay”

Staff, cleanliness and the room

They stay at Grand Mercure was awesome. I hope its not because the hotel just opened. I do hope they will maintain the standard as long as they are open. The hotel breakfast and food are delicious. The staffs are friendly and helpful. The location is great. It is also a good hotel for family with kids. I will do come back and stay at Grand Mercure again.

Reviewed October 21, 2014

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9.3
Exceptional
David from Australia
Couple
Superior Room with King Bed
Stayed 3 nights in May 2014

Fantastic”

Location, fun and friendly staff

The hotel is brand new and not yet fully completed, it was very quiet. The staff were great, super friendly, Mercure has obviously put some extra effort into the staff training. Well done. The hotel is well located right opposite OTOP and easy to get around Patong, the room was nice and fitted out well, we had good value for money, a nice 5 star hotel. My only dislike is showering in the bath tub, not a fan, prefer separate shower. Would definitely stay here again.

Reviewed May 27, 2014

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9.0
Exceptional
shane from Malaysia
Family with young children
Superior Room with King Bed
Stayed 2 nights in January 2015

Nice pool, great location at Patong”

Nice and big pool, location and near Jungceylon Mall and Patong, friendly staff

The hotel is located at Patong but the Patong beach is 7-10 mins walk from hotel, as well as Jungceylon mall as well. They provide shuttle to these two locations few times a day. The only drawback is there you need to pass by the garbage collection centre and there are garbage trucks park along the road and you need to tolerate the bad smell whenever you pass by. Some convenient stores are along the corner, so you can buy things conveniently. The pool is very nice, big and long, you can see lots of guests, kids will spend time in the pool. The breakfast is THB 35000 and kids is half price. However, the breakfast is not as many variety as 5 stars hotel, but it is fine. The bakery Chau Chau opens at 7am daily and the price is ok. It is fine to grab a nice breakfast as option. The hotel does not provide transport go and back from airport. Therefore, pls book your taxi upon arrival. The taxi from hotel is slightly more expensive as well.

Reviewed February 10, 2015

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8.4
Excellent
Jeffrey from United States
Couple
Superior 1 King Bed
Stayed 2 nights in November 2016

Another great stay at the Grand Mercure Phuket”

We stayed at the Grand Mercure for one night over a month ago, but Seta at reception remembered us immediately. We were upgraded to a deluxe suite, and could not have asked for anything more. We really enjoy staying at this hotel, as it is close to everything, and the rooms truly are an escape from the rush of the outside world. The food is excellent! We have stayed at many of the hotels in Phuket, but this is one of the few that we have gone back to.

Reviewed November 20, 2016

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9.6
Exceptional
Dylan from Australia
Couple
Superior Room with King Bed
Stayed 7 nights in December 2018

The best hotel in Patong!”

The Grand Mercure is the best hotel if you are staying in Patong. Fantastic facilities, super friendly staff, coupled with a great gym and bar area. I will definitely visit again when I come back.

Reviewed December 10, 2018

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9.0
Exceptional
ANTHONY from Australia
Couple
Stayed 2 nights in May 2014

Great service”

Service, French Chef, Pool

We were looked after very well by the staff and the hotel manager Sebastian. Rooms are modern and clean and the pool is refreshing with a small swim up bar. We ate at the hotel throughout our stay as it we had been travelling for a few weeks and just wanted to unwind. Dinner was very nice. Tapas which we ate on our balcony was really good and the western lunch baquets were also very nice - all of which were reasonably priced for a hotel. The cocktails are absolutely yummy and also very well priced. The hotels position is awesome surrounded by restaurants and massage places and a short walk to Jungceylon Shopping Centre which takes you past loads of market stalls so the walk in interesting if you are keen on shopping. We used to stay at The Burasari however since we believe it needs work to update it we have not found our new hotel for Patong. Stay in the pool access room if you can as its nice to have your own lounge chairs and these rooms also have a rain shower (but no bath).

Reviewed May 10, 2014

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10.0
Exceptional
Lim from Singapore
Couple
Superior Room with King Bed
Stayed 3 nights in December 2018

Wonderful Stay”

There were many wonderful things about Grand Mercure but the star was the staff. They were attentive and recognises us, never failing to ask about our stay. They also prepared a little surprise for us on our anniversary. Wow! The location is good and quiet, with eateries, massages and all you'll need nearby. The breakfast was great and food was very nice, I like that you will never feel that the restaurant is crowded despite being high season. The pool was nice, gym was great with well maintained equipment, surrounding was quiet, and wifi was fast! All in all a great stay!

Reviewed December 19, 2018

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10.0
Exceptional
Fatin from Malaysia
Couple
Superior Room with King Bed
Stayed 1 night in December 2019

No regrets. It was an awesome stay! ”

Very worth every penny. From checking in to checking out, everything was smooth. Hotel is located very close to Patong beach and a lot of restaurant. Staffs are super friendly. Breakfast was awesome with halal food served. Room was very clean and nice. They even surprised us with an anniversary cake in the room after our late night outing and bed & bath tub decoration. This hotel made our last night stay in Phuket a memorable one. Well done!

Reviewed December 23, 2019

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9.0
Exceptional
Keith from Australia
Solo traveler
Superior Room with King Bed
Stayed 8 nights in June 2014

Very quiet, Really great very new hotel”

Swimming pool, fitness centre, peaceful

The staff are really friendly and attentive. The beers and meals are extremely cost effective (especially the deals at the hotel bar) which was a great surprise for a large hotel in Phuket. The only down side (and it is seriously a small one) is the water treatment plant across the road. You are far enough away from the 'dodgy' bars but you are close enough to get there easily if you like. The beach is in very easy walking distance but the pools and the pool bar are so nice I didn't want to go down there (I did a few time for a walk).

Reviewed July 22, 2014

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8.0
Excellent
Mick from Australia
Couple
Deluxe Pool Access Room
Stayed 3 nights in August 2018

Good Quality Well Positioned Hotel”

My wife and I stayed in a Pool Access Room with Club Access for three nights. The Hotel is quite new and well laid out. The building quality is not great - less than a year old and already showing signs of wear (ie door handles broken, loos tiles etc.) and no visible signs of maintenance program - so I have concerns for quality in the future. Staff are quite attentive and the breakfast is very good quality, vast selection and plentiful. The Club is a 'tiny'room in an upstairs area - on our first visit there was nowhere to sit - they provide good food and drink selection and that staff very attentive. Fitness room is also small - two treadmills and two bikes with three weight machines - a bit underwhelming for those with any desire to keep fit - spent most of my time waiting to use the equipment. The hotel itself is really well positioned for access to street food, markets and most frequented areas. Its reasonably good value for would recommend the Grand Mercure for short stays.

Reviewed August 19, 2018

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8.3
Excellent
LEE from Singapore
Family with young children
Superior Room with King Bed
Stayed 4 nights in July 2014

Relax and comfortable”

Cleanliness, friendly staff and near to shopping area

It's comfortable but i think things like laundry bag should be FOC as I stay in a few hotel they would not charge us for that but in grand mercure they charge us 100 thai baht for it. They charge deposit per night which i have to put a deposit for 4 nights of stay with them which i felt that it's just on a high side. Other than this everything was good.

Reviewed July 10, 2014

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