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Grand Service Suite at Times Square Kuala Lumpur
Grand Service Suite at Times Square Kuala Lumpur
Grand Service Suite at Times Square Kuala Lumpur
Grand Service Suite at Times Square Kuala Lumpur
Grand Service Suite at Times Square Kuala Lumpur
Grand Service Suite at Times Square Kuala Lumpur
Grand Service Suite at Times Square Kuala Lumpur

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8

Excellent

452 reviews

452 reviews

Housekeeping5
Check in/Check Out2
View2
See map

8.6

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Neway

30 m

Borders Shop

40 m

Cosmo’s World Theme Park Theatre

40 m

Cosmo's World

50 m

Ampang Bowl

50 m

Popular landmarks
Jalan Alor

500 m

Pavilion Kuala Lumpur

780 m

KLCC - Bukit Bintang Pedestrian Walkway

1.2 km

Aquaria KLCC

1.3 km

Menara Kuala Lumpur

1.3 km

Closest landmarks
White Smile

30 m

Sport toto

70 m

Sixty Nine Bistro

170 m

Wings

170 m

Giant Sg Wang (closed)

200 m

Grand Service Suite at Times Square Kuala Lumpur

No.1, Jalan Imbi, Bukit Bintang, Kuala Lumpur, Malaysia, 55100 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Bukit Bintang, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Petronas Twin Towers. Rated with 3 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Located in heart of Kuala Lumpur

Airport transport

60 meters to public transportation

Inside city center

80 meters to Berjaya Times Square

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer

Facilities

Transport to airport

Valet parking

Shuttle service

Complimentary WIFi in all rooms

Swimming pool [indoor]

Exercise area

Luggage storage

Cash withdrawal

Your dates are popular among travelersPopular destination! Properties in Kuala Lumpur are being booked every minute!
Value for money6.0
Distance to city center5.4 km
Location rating8.6
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport17.6 km

Rooms available at Grand Service Suite at Times Square Kuala Lumpur

Family Room
...
  • Room size: 99 m²/1066 ft²
  • Outdoor view
  • 2 single beds and 1 king be...
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Grand Family Suite
...
  • Room size: 99 m²/1066 ft²
  • City view
  • 2 single beds and 1 king be...
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Grand Superior Suite
...
  • Room size: 56 m²/603 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Grand Premier Suite
...
  • Room size: 10 m²/108 ft²
  • City view
  • 1 single bed and 1 king bed
Enter dates to see prices
Studio
...
  • Room size: 51 m²/549 ft²
  • Outdoor view
  • 1 queen bed
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Superior Double Room
...
  • Room size: 57 m²/614 ft²
  • Outdoor view
  • 1 king bed
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Grand Standard Suite
...
  • Room size: 51 m²/549 ft²
  • City view
  • 1 queen bed
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Superior Apartment
...
  • Room size: 57 m²/614 ft²
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One-Bedroom Apartment
...
  • Room size: 51 m²/549 ft²
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Deluxe Room
...
  • Room size: 59 m²/635 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Grand Service Suite at Times Square Kuala Lumpur?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The serviced apartment offers luggage storage to guests for before check-in and after check-out.

How do I get to Grand Service Suite at Times Square Kuala Lumpur?

Grand Service Suite at Times Square Kuala Lumpur is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the serviced apartment know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Grand Service Suite at Times Square Kuala Lumpur also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the serviced apartment. For those who wish to drive their own cars, Grand Service Suite at Times Square Kuala Lumpur has a car park available for guests. Parking is available for an additional charge. Parking options include a full-service valet for total ease.

What is the smoking policy at Grand Service Suite at Times Square Kuala Lumpur?

Grand Service Suite at Times Square Kuala Lumpur does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Grand Service Suite at Times Square Kuala Lumpur?

Imbi Monorail Station is the closest train, metro, or bus station, about 100 m away from Grand Service Suite at Times Square Kuala Lumpur.

What restaurants are nearby Grand Service Suite at Times Square Kuala Lumpur?

Grand Service Suite at Times Square Kuala Lumpur is located in Bukit Bintang, famous for good restaurants such as Big Apple Restaurant, Absolute Thai and Avenue 10 Food Court.

What popular shopping places are close to Grand Service Suite at Times Square Kuala Lumpur?

Grand Service Suite at Times Square Kuala Lumpur is located in Bukit Bintang area which features shopping places such as Pavilion Kuala Lumpur, Berjaya Times Square and Sungei Wang Plaza.

What are popular attractions near Grand Service Suite at Times Square Kuala Lumpur?

Grand Service Suite at Times Square Kuala Lumpur is located in Bukit Bintang area, which is famous for attractions such as Berjaya Time Square Theme Park, Bintang Walk and Museum of Illusions.

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Explore the neighborhood

Property ranking|Compared to 6,802 Kuala Lumpur properties
See all rankings
Location score
8.6/10
Room size
54 sqm.
Room comfort score
5.6/10
Value for money score
6/10
Better than
95
%
of Kuala Lumpur properties
Bigger than
95
%
of Kuala Lumpur properties
Better than
93
%
of Kuala Lumpur properties
Better than
82
%
of Kuala Lumpur properties
Overall rating:

8

Excellent
452 reviews
Cleanliness
5.5
Facilities
6.2
Location
8.6
Read all reviews >
More about Grand Service Suite at Times Square Kuala Lumpur

More about Grand Service Suite at Times Square Kuala Lumpur

Grand Service Suite at Times Square Kuala Lumpur

For travelers who want to take in the sights and sounds of Kuala Lumpur, Grand Service Suite at Times Square Kuala Lumpur is the perfect choice. Its convenient location right in the city center allows you more time to see all that Kuala Lumpur has to offer. Access is everything, and you'll get the most of while staying only 7.1 km from Terminal Bersepadu Selatan and its easy transportation options.
At Grand Service Suite at Times Square Kuala Lumpur, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the serviced apartment keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Kuala Lumpur is made even more convenient with the shuttle services available at the serviced apartment.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including luggage storage. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the serviced apartment's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like daily housekeeping let you get the most out of your time at Grand Service Suite at Times Square Kuala Lumpur. All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the serviced apartment. For guests who would like to smoke, the designated smoking areas are available.
All rooms at Grand Service Suite at Times Square Kuala Lumpur are designed and decorated to make guests feel right at home. Enjoy your stay even more at the serviced apartment, knowing that some selected rooms include air conditioning. For a bit of entertainment, guests will find cable TV available in some selected rooms. Don't worry about being thirsty as a coffee or tea maker and mini bar are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the serviced apartment you'll find a hair dryer available in some guest bathrooms.


Dining and things to do

Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the serviced apartment assures that you'll always have convenient and delicious choices. At Grand Service Suite at Times Square Kuala Lumpur you can even have groceries delivered to your room with their convenient service.
Enjoy the countless activities offered at Grand Service Suite at Times Square Kuala Lumpur. A relaxing end to every day is possible with a visit to the massage, hot tub, salon, steam room, spa and sauna. Don't forget to make a visit or two to the serviced apartment's pool. Burn off you vacation calories with a quick visit to the serviced apartment's fitness facility.
Challenge your travel group members or other guests to competitive fun, with the serviced apartment's ping-pong table, tennis court and squash court. Family time on relaxed evenings is easy with the serviced apartment's library. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

Don't miss out on all that Kuala Lumpur has to offer! Be sure to visit Menara Kuala Lumpur located 1.3 km away, an item on every checklist of those who travel to Kuala Lumpur.


Reasons to stay here

Compared to the city's accommodation options, this serviced apartment scored higher than 95% of them for food and dining.
Guests who stayed at this serviced apartment have scored it higher than 94% of accommodations in the city.
According to guests who stayed here, this serviced apartment's room comfort is rated higher than 92% of other accommodations in Kuala Lumpur.

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Amenities and facilities
Good
Facilities

6.2

Most talked about facilities

Housekeeping

5 mentions

Internet

2 mentions

Check in/Check Out

2 mentions

Swimming Pool

1 mention

Languages spoken

  • English
  • Japanese
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Bowling alley
  • Exercise area
  • Garden
  • Hot tub
  • Massage
  • Pool with view
  • Sauna
  • Spa
  • Squash court
  • Steam room
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Ticket services
  • Tours

Cleanliness and safety

  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Hand sanitizer
  • Physical distancing of at least 1 meter
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Grocery delivery
  • Kitchen
  • Poolside bar
  • Restaurants

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Dry cleaning
  • Elevator
  • Gift/souvenir shop
  • Hair salon
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids club
  • Playground
  • Swimming pool [kids]

Access

  • Non-smoking rooms
  • Pets allowed
  • Soundproof rooms

Getting around

  • Car park [free of charge]
  • Parking [paid]
  • Shuttle service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Bathtub
  • Coffee/tea machine
  • Complimentary drinking water
  • Non-smoking
  • Satellite/cable channels
Location
No.1, Jalan Imbi, Bukit Bintang, Kuala Lumpur, Malaysia, 55100
Excellent
Location

8.6

Airports

  • Sultan Abdul Aziz Shah Airport (SZB)
    17.6 km 34 min drive
  • Kuala Lumpur International Airport (KUL)
    44.5 km 51 min drive

Public transportation

  • Imbi Monorail Station
    100 m 5 min walk
  • SBK18A Bukit Bintang
    390 m

Hospital or clinic

  • White Smile
    30 m

Shopping

  • Pavilion Kuala Lumpur
    780 m

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Jalan Alor
    500 m
  • Pavilion Kuala Lumpur
    780 m
  • KLCC - Bukit Bintang Pedestrian Walkway
    1.2 km
  • Aquaria KLCC
    1.3 km
  • Menara Kuala Lumpur
    1.3 km
  • Chinatown - Kuala Lumpur
    1.5 km
  • KLCC Park
    1.5 km
  • Central Market
    1.7 km
  • Petronas Twin Towers
    1.7 km
  • KL Bird Park
    2.5 km

Nearby landmarks

  • White Smile
    30 m
  • Neway
    30 m
  • Borders Shop
    40 m
  • Cosmo’s World Theme Park Theatre
    40 m
  • Cosmo's World
    50 m
  • Ampang Bowl
    50 m
  • JoJoBa Spa
    50 m
  • Golden Screen Cinemas in Golden Triangle
    50 m
  • Berjaya Times Square
    60 m
  • Sport toto
    70 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-11 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Distance from city center5.4 km
  • Travel time to airport (minutes)44

The property

  • Number of floors45
  • Number of rooms 50
  • Year property opened2003
  • Most recent renovation2010

Reviews of Grand Service Suite at Times Square Kuala Lumpur from real guests

Provided by verified guests of Agoda
6.4
/
10
Cleanliness5.5
Facilities6.2
Location8.6
Room comfort and quality5.6
Service5.9
Value for money6.0
High score for Kuala Lumpur
Rating
9+ Exceptional (10)
8-9 Excellent (7)
7-8 Very Good (5)
6-7 Good (9)
<6 Below Expectation (37)
Time of the year
Mar - May (23)
Jun - Aug (5)
Sep - Nov (18)
Dec - Feb (22)
All guests (88)
All room types
All languages

Show reviews that mention 

Showing 68 verified guest comments
1234
10.0
Exceptional
Florinda from Philippines
Family with young children
Studio
Stayed 1 night in October 2017

nice room”

i so much love the room its so relaxing and the room was so nice, and the person who assist us mr.john is very helpful and kind, surely will comeback and recommend to my friends... many times i book other room at timesquare theres no laundry , but the room i book got inside a laundry machine very convinient if going back home all our clothes are clean and dry...

Reviewed October 10, 2017

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7.0
Very good
Lim from Singapore
Couple
Grand Standard Suite
Stayed 1 night in March 2014

Not very Good”

Shopping, Nearby Foods Stall, Monrail.

Firstly the lobby have no place to rest or waiting area to check in, Agent contact number was not stated , when arrived at the Grand Service Suite don't have contact number to called just wait and wait. Luckily Agnes Lee Asst Manager from another agency who help me to contact the Danata Travel & Tours agency.

Reviewed March 25, 2014

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9.7
Exceptional
abdelrahman from Malaysia
Family with young children
Grand Standard Suite
Stayed 1 night in January 2015

good place for family”

location , shopping mall , theme park

I stayed with my family at this hotel overall every thing is ok and reasonable ,and the staff Ali was so kind and helpful, he is always around us to offer service recommended for all.

Reviewed January 09, 2015

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9.3
Exceptional
Joshua from United States
Business traveler
Grand Premier Suite
Stayed 2 nights in July 2015

Excellent service ”

Location, location, location

It was great. Perfect location right across from the monorail. Easy to and from the airport. Make sure you call the number given on the reservation. It's more like an Airbnb service where the hotel has individuals manage the rooms

Reviewed July 06, 2015

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10.0
Exceptional
Ali from Malaysia
Couple
Grand Standard Suite
Stayed 1 night in January 2015

Amazing location and comfortable room”

hotel location , shopping mall and room size and cleanness.

it was Very comfortable and nice room. the location is perfect Just a few meters away from Chinatown, bukitbintang and KLCC. the view to the swimming pool is very nice and good service by the staff. definitely going to come again.

Reviewed January 06, 2015

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4.4
OSMALI from Brunei Darussalam
Group
Grand Premier Suite
Stayed 2 nights in April 2017

Misleading Title of 'Grand Service'”

The suite is not affiliated with the Berjaya Hotel, kindly take note. Paid good money to stay here. Only good thing were its great location (shopping mall and near to monorail station) and the suite were quite spacious. Otherwise, it was disappointing experience. TIP: when you book this suite, DO NOT check-in at the Berjaya Hotel reception, they will not entertain you at all. Cleanliness: the room was not ready when we arrived, rubbish was everywhere, beds were messy, used utensils everywhere. Staff asked us to just settled-in our luggages and went out for lunch and returned 1 hour later so that they could "make-up room". When we returned, the suite was still in a mess (just like how we left it). Only after we called the manager, the housekeeping team came. Then, asked us again to leave the suite and returned after 20 minutes. Gym - Double Standards were given I could use the gym facilities, however because of I'm not the Berjaya Hotel customer, towel was not provided. Facilities: 1. Bring your own toiletries, being a 'Grand Service Suite', the company only provide you with towel and tiny soaps. 2. Kitchen fully equipped with utensils including a microwave oven (but not a cooker) 3. Strong wifi in the room.

Reviewed April 25, 2017

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9.7
Exceptional
Idris from Malaysia
Family with young children
Grand Standard Suite
Stayed 1 night in January 2015

An Experience to Remember , Awesome ”

swimming pool , theme park and shopping mall.

Great location, excellent room and services provided by the staff were very good , loved our stay and will come back again .

Reviewed January 10, 2015

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6.0
Siti from Singapore
Group
Grand Premier Suite
Stayed 2 nights in September 2015

Pleasant stay”

Location

The moment my family and i stepped in the apartment, yes its an apartment. Maybe i wasn't aware with it when i book it since we prefer to be in a hotel. The suite was spacious, toilet was huge, there's kitchen. Upon reaching, we thought that there were supposed to be 2 beds, but there was a queen size bed with 2 mattress. The staff was nice enough to inform us earlier. Then though the toilet is huge, it was unsatisfied as beside the toilet there was no pipe and they only provide us with a jar for water else, you can just clean it at the shower tap on a huge bathtub and they only provide us with soap bar and two towels. The room was suppose to be 4 people, but they only provide us with two towels. I remember it stated there "free wifi" before i book it, but the connection was terrible! I have to hang around outside the room where the connection was strong. I wasn't satisfied enough with the room that they provide us with, but if you are going for long stay in KL, i guess you will have to research a better accommodation compare to this!

Reviewed September 15, 2015

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5.0
Low from Singapore
Group
Grand Family Suite
Stayed 2 nights in May 2015

worse stay EVER”

location, high floor, facilities

managed by external company. main office located at 06-45 of berjaya times square. made a few trip down to complain some issues to the boss because his subordinates were not responding to us. However the boss was worse than his guys. pushing all responsibilities to his men. and keep saying his HI-CARD is low, unable to keep our conversation going. it is not a hotel, but an apartment quoted by the guy in charge. thus no telephone were provided in the room. no lobby only security guard who could not do anything to help us. booked a WIFI room but could not scan / locate wifi. was told by guy in charge that IPHONE6 could not scan, only lenova and samsung. all 5 of us were using iphone6 thus none can connect to WIFI. was told by the guy to use nieghbour wifi, so we have to sit on the groud outside at the corridor just to use internet. after much argument with him and his boss, they decided to provide us with one portable mobile wifi. was always disconnected from it. one shower light was not lighting up, brought the issue up to him but was never rectify even after our 3rd day. super bad stay overall but i still respect the guy who were managing us as he tried and gave his best to our request. would not recommend to friends at all.

Reviewed May 09, 2015

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5.7
Jeffrey from Canada
Couple
Grand Standard Suite
Stayed 2 nights in March 2014

Massive condominium tower in a shopping mall”

Very convenient having all of the services of the shopping mall right in the hotel. They have a very large swimming pool.

This is a really large facility with hundreds of apartments that are owned by different individuals and they have several different people managing the apartments. If you go here make sure that you have somebody's phone number to contact when you arrive at the building. This is not a hotel and there is no reception desk only security desk. I spent about 45 minutes in the lobby trying to get somebody to help me because I had no idea who to contact and no local phone. The security guard seemed very tired of dealing with people like myself and finally it was another property manager who knew the guy who manage the Agoda bookings. The suite we were given had a great view but the apartment had a very bad layout and it was not particularly clean. There is a kitchen in the unit but it is not stocked with any type of dishes or cooking utensils.

Reviewed March 31, 2014

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8.7
Excellent
Julius from Malaysia
Solo traveler
Grand Standard Suite
Stayed 2 nights in November 2015

Cleanliness ”

Location,Food,Shopping

Have a pleasant stay in the apartment suite ! Is the cleanliness it has a lot of dust :)

Reviewed November 22, 2015

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2.8
Siti from Singapore
Family with young children
Grand Premier Suite
Stayed 2 nights in April 2017

Bad service ”

We are totally dissapointed with the whole thing.. The room and worst thing, we didnt know that this Grand service suite doent include ANY service from the Time Square hotel services. No room service at all.. We collected our room key from an agent outside the hotel. And counication was very bad. No wifi at all for the whole 3 days. Promise to get us the wifi and get back to us within half an hour but till we check out, there isnt any apologies at all from the agent. He act as if nothing happen. The room is in very bad situation, uncleaned bed n toilet. The sofa, lamps, cutains and bed are very worn out. The toilet shower tap also spoilt! We had a very unpleasant stay with this room.

Reviewed April 17, 2017

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10.0
Exceptional
mohammed from Malaysia
Family with young children
Grand Standard Suite
Stayed 1 night in January 2015

Excellent hotel , awesome location”

swimming pool, theme park and resturants

Easy check-in process by helpful staff.the room was clean and big enough for my family.located on top of shopping center and taxi is easy to get. totally worth the value of money.

Reviewed January 06, 2015

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6.3
Good
Shirley from Singapore
Family with young children
Grand Standard Suite
Stayed 1 night in December 2015

Room needs upkeeping”

Location

We were initially given a room that was in v bad condition. Bath tub is rusty, sofa is in very bad conditon. As I need the bathtub to bathe my 2 young kids, we requested to chang room. The staff obliged and changed us to a room at a higher level. New room's condition is much better but the bedsheet has a smell which my husband thinks is weed.. is it safe for kids to sleep on the bed????

Reviewed December 24, 2015

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6.8
Good
KARL from Philippines
Family with young children
Grand Standard Suite
Stayed 2 nights in May 2016

Clean but needs upgrade and maintenance”

My suite needs upgrade. Stay was good due to proximity of the suite to public transportation.

Reviewed May 19, 2016

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8.0
Excellent
MING from Malaysia
Business traveler
Grand Standard Suite
Stayed 1 night in November 2016

Need improve on Facility”

I request for Hair Dryer and Iron with iron board with the person in-charge, they never give me. Hope the management can provide Hair Dryer and Iron in the room. Thank You So Much.

Reviewed November 21, 2016

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9.7
Exceptional
Amin from Malaysia
Couple
Grand Standard Suite
Stayed 1 night in January 2015

Perfect Stay ,Fantastic!!”

shopping mall , room comfortable and theme park

Location was ideal as very close to major shopping malls. Staff was very helpful in the late check in .I hope to repeate it again in the soon future

Reviewed January 10, 2015

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9.0
Exceptional
musab from Malaysia
Couple
Grand Standard Suite
Stayed 1 night in January 2015

Pleasant”

theme park , swimming pool and shopping mall

Easy check-in process . Clean room over all everything good.

Reviewed January 17, 2015

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3.7
MOHAMED from Singapore
Family with teens
Grand Family Suite
Stayed 2 nights in December 2015

Very bad ”

I have made the booking earlier. Instead they gave us 2 different superior rooms. 1 at 26th floor. 1 at 27th floor. Therefore my family was seperated to 2 rooms. We were informed that the rooms will be cleaned in 30 mins but end up only have the rooms cleaned after 2 hrs. Reached at 3pm and rooms cleaned at 5pm and after we actually went to the office at level 6 and scolded the boss directly. The boss actually scolded us back for getting angry with him. You are the boss and your company screw up BIG time and you still want to scold back your guests. Unpleasant experience. I read some of the reviews, some negative some quite positive. I took the risk and regret it.

Reviewed December 22, 2015

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3.7
HENG from Malaysia
Couple
Grand Standard Suite
Stayed 1 night in March 2014

Will not stay back again ”

Nothing

When we arrival the hotel, we tried to check in at counter but they say our booking is private slot.. They just ask us to call number, but I even don't no which number I have to call.. I already check for all of the counter service and nobody know what I need to do.. And the Security guard is provide a bad service, they totally won't help you at all. They will only answer you I don't no.. That was a very bad experience! Finally someone is come down and help us to settle and bring us to the room, the room picture at your website was totally different with the hotel.. It looks very old, dirty and the bathtub is leaking.. When we reach the room we see the cleaner is still eating in our room.. So smelly! I will not going to this hotel at all!

Reviewed March 23, 2014

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1234
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