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Hakone Airu
Hakone Airu
Hakone Airu
Hakone Airu
Hakone Airu
Hakone Airu
Hakone Airu

Removed from saved list

9

Exceptional

775 reviews

775 reviews

View8
Food & Dining4
Breakfast2
See map

8.4

Excellent

Location rating score

Excellent location
Popular neighborhood
Excellent for walking
Parking
FREE
Walkable places
Shogenji Temple

140 m

Hakone Yumoto Onsen

200 m

Sounji Temple

250 m

Hagino Tofu

260 m

Chimoto

270 m

Popular landmarks
The Hakone Open-Air Museum

4.9 km

Odawara Castle

5.3 km

Hakone Gōra Park

5.5 km

Hakone Shrine / Kuzuryu Shrine Singu

7.4 km

Ōwakudani

7.6 km

Closest landmarks
Kei Hiraga Museum

300 m

Takeichi

310 m

Hakone Kanko Bussan Kan

320 m

Odawara Yumoto Country Club

390 m

Nanohana

400 m

Hakone Airu

499-1 Yumoto, Hakone, Hakone, Japan, 2500311 - See map

This ryokan features free Wi-Fi in all rooms for easy connection, and car park free of charge. Conveniently situated in the Hakone part of Hakone, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous The Hakone Open-Air Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot spring bath on-site.

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Highlights

Sparkling clean

Located in heart of Hakone

Front desk [24-hour]

Excellent room comfort & quality

520 meters to public transportation

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Luggage storage

Shops

Bar

Coffee shop

Your dates are popular among travelersUsers are booking a place in Hakone every 12 minutes on Agoda.com
Value for money8.4
Location rating8.4
Nearest airportHaneda Airport (HND)
Distance to airport71.1 km

Rooms available at Hakone Airu

Deluxe Room with Open-Air Bath with Mountain View - 4F
...
  • Room size: 20 m²/215 ft²
  • Mountain view
  • 4 futons
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3rd Floor Superior Japanese Style Room for 4 People with Open-Air Bath
...
  • Room size: 20 m²/215 ft²
  • Mountain view
  • 4 futons
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Top Floor Deluxe Japanese Style Room with Open-Air Bath
...
  • Room size: 20 m²/215 ft²
  • Mountain view
  • 4 futons
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Standard Room with Open-Air Bath with Mountain View - 2F
...
  • Room size: 20 m²/215 ft²
  • Mountain view
  • 4 futons
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2nd Floor Standard Japanese Style Room with Open-Air Bath
...
  • Room size: 20 m²/215 ft²
  • Mountain view
  • 4 futons
Enter dates to see prices
3rd Floor Superior Japanese Style Room with Open-Air Bath
...
  • Room size: 20 m²/215 ft²
  • Mountain view
  • 4 futons
Enter dates to see prices
Japanese-style Room (Ranzan/Sansui/Moegi/Yuzan/Senshi Type, Komorebi-no-Ma Floor)
...
  • Room size: 19 m²/205 ft²
  • Non-smoking
  • 4 futons
Enter dates to see prices
Japanese-style Room (Mizuki/Suigetsu/Akari/Yuzutsu/Subaru Type, Chobo-no-Ma Floor)
...
  • Room size: 19 m²/205 ft²
  • Mountain view
  • 4 futons
Enter dates to see prices
Japanese-style Room (Kumpu/Haoto/Sofu/Kazahana/Soyokaze Type, Yuragi-no-Ma Floor)
...
  • Room size: 19 m²/205 ft²
  • Mountain view
  • 4 futons
Enter dates to see prices
2nd Floor Standard Japanese Style Room for 4 People with Open-Air Bath
...
  • Room size: 20 m²/215 ft²
  • Mountain view
  • 4 futons
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hakone Airu?

Check-in is from 03:00 PM, and check-out is until 10:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The ryokan offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hakone Airu?

A stay at Hakone Airu also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the ryokan. For those who wish to drive their own cars, Hakone Airu has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the ryokan.

What are my dining options at Hakone Airu?

Hakone Airu features an on-site restaurant for your dining convenience.

What is the smoking policy at Hakone Airu?

Hakone Airu does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Hakone Airu?

Hakone Yumoto Train Station is the closest train, metro, or bus station, about 500 m away from Hakone Airu.

What restaurants are nearby Hakone Airu?

Hakone Airu is located in Hakone, famous for good restaurants such as Yuko Izakaya, Subaru and Hatsuhana Soba Shinkan.

What popular shopping places are close to Hakone Airu?

Hakone Airu is located in Hakone area which features shopping places such as Tanakaya Miyageten, Eva Store and Hatajuku Yosegi Kaikan.

What are popular attractions near Hakone Airu?

Guests at Hakone Airu can easily visit The Hakone Open-Air Museum, Hakone Shrine / Kuzuryu Shrine Singu and Hakone Venetian Glass Museum located in the Hakone area.

What popular natural sightseeing spots are close to Hakone Airu?

Hakone Airu is located in the Hakone area, which is famous for natural sightseeing destinations such as Mt. Kintoki, Chisuji Falls and Fuji-Hakone-Izu National Park.

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Explore the neighborhood

What people love about Hakone Airu

  • 9.2

    Exceptional
    Staff 

    "The staff were very attentive and spoke very good English."

    dallas

    |

    February 25, 2020

  • 10

    Exceptional
    Staff 

    "Awesome room, awesome food, awesome staff!"

    Omar

    |

    February 2, 2020

  • 9.6

    Exceptional

    "Very impressive room decoration, food and view!"

    YAN-TSORNG

    |

    January 15, 2020

Property ranking|Compared to 445 Hakone properties
See all rankings
Cleanliness score
9.5/10
Service score
9.6/10
Value for money score
8.4/10
Overall score
9/10
Better than
98
%
of Hakone properties
Better than
95
%
of Hakone properties
Better than
90
%
of Hakone properties
Better than
87
%
of Hakone properties
Overall rating:

9

Exceptional
775 reviews
Cleanliness
9.5
Facilities
9.2
Location
8.4
Read all reviews >
What travelers say they love:
Everything is almost good.
Jun from South Korea
Couple
More about Hakone Airu

More about Hakone Airu

Hakone Airu

Get ready for an urban adventure with a stay at Hakone Airu, which offers you both the best of Hakone and the surrounding possibilities. The true local flavors and culture of Hakone are yours with a stay at Hakone Airu, located just 4.9 km from the famous The Hakone Open-Air Museum.
Take advantage of a wealth of unrivaled services and amenities at Hakone Airu. Stay connected throughout your stay with free internet access provided. Your explorations of Hakone can be assisted with the shuttle services available here. Parking is provided free of charge for guests.
You'll have no problem planning out your days and transportation needs with front desk services including luggage storage and safety deposit boxes. In-room conveniences such as room service and daily housekeeping will make staying in a great choice. The ryokan is entirely non-smoking. Smoking may only take place in restricted designated areas.
Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the ryokan come with linen service and air conditioning. The specially-designed rooms at Hakone Airu offer a layout option like a balcony or terrace. Some rooms have television to keep guests entertained.
You may be assured to know that a refrigerator and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

What's better than a good cup of coffee? Start every vacation day at the ryokan with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the ryokan. Once there, be sure to check out bar for some in-house nighttime fun.
Throughout the day, you can enjoy the activities offered at Hakone Airu. Warm up at the end of the day with a visit to the massage. No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Around the property

Venture outside Hakone Airu and explore Hakone during your stay. Tourists travel from around the world to see Hakone Ropeway, which is an easy visit just 7.6 km away. You're sure to want to visit Odawara Castle located 5.3 km away, among the most sought-after photographs for anyone visiting Hakone.


Reasons to stay here

This ryokan's facilities score higher than 98% of accommodations in the city.
Travelers keen on cleanliness will enjoy staying here, where cleanliness scores higher than 98% of other options in the city.
This ryokan's staff and services score higher than 95% of accommodations in the city.

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Amenities and facilities
Exceptional
Facilities

9.2

Most talked about facilities

Food & Dining

13 mentions

Breakfast

4 mentions

View

1 mention

Languages spoken

  • English
  • Japanese
  • Nepali

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Massage

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Restaurants
  • Room service

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Daily housekeeping
  • Elevator
  • Gift/souvenir shop
  • Heating in public area
  • Invoice provided
  • Luggage storage
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Kids meal

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Shuttle service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Refrigerator
Food and dining
Breakfast options
  • Asian
Restaurants on site

Restaurant

  • Cuisine: Japanese
Location
499-1 Yumoto, Hakone, Hakone, Japan, 2500311
Excellent
Location

8.4

Airports

  • Haneda Airport (HND)
    71.1 km 1.3 hour drive
  • Mt. Fuji Shizuoka Airport (FSZ)
    96.8 km 1.9 hour drive

Public transportation

  • Hakone Yumoto Train Station
    500 m
  • Tounosawa Train Station
    900 m

Hospital or clinic

  • Hakone Clinic
    1.7 km

Convenience store

  • 7 Eleven
    710 m

Cash withdrawal

  • ATM
    540 m
What's nearby

Popular landmarks

  • The Hakone Open-Air Museum
    4.9 km
  • Odawara Castle
    5.3 km
  • Hakone Gōra Park
    5.5 km
  • Hakone Shrine / Kuzuryu Shrine Singu
    7.4 km
  • Ōwakudani
    7.6 km
  • Hakone Ropeway
    7.6 km
  • Pola Museum of Art
    7.9 km
  • Hakone Venetian Glass Museum
    8.7 km
  • Little Prince Museum
    9.0 km
  • Sengokuhara
    9.6 km

Nearby landmarks

  • Shogenji Temple
    140 m
  • Hakone Yumoto Onsen
    200 m
  • Sounji Temple
    250 m
  • Hagino Tofu
    260 m
  • Chimoto
    270 m
  • Kei Hiraga Museum
    300 m
  • Takeichi
    310 m
  • Hakone Kanko Bussan Kan
    320 m
  • Odawara Yumoto Country Club
    390 m
  • Nanohana
    400 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-10 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 11 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Check-in is not possible after 07:00 PM.
  • Pets are strictly not allowed at the property.
  • Guests who reserved a room with dinner must check in before 07:00 PM or dinner cannot be served and no refund provided.
  • Restaurants around the area are limited and may close early in the evening. Dining options may be difficult to find after 09:00 PM.
  • Guests must inform the property of each guest’s gender so that proper room amenities can be set up.
  • Children using existing beds are charged JPY 2,160 at the property.
  • Smoking is only allowed in designated areas.
  • The property does not accept credit cards. All charges must be settled by cash.
  • Guests with food allergies are advised to notify the property 3 days before check-in. Additional fee might be charged according to the menu. In case of serious symptom, the property may reject the request for the safety.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until19:00
  • Check-out until10:00
  • Reception open until21:00

Extras

  • Daily Internet/Wi-Fi fee0 JPY

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors4
  • Number of restaurants1
  • Number of rooms 15
  • Room voltage100
  • Year property opened2017

Parking

  • Daily parking fee0 JPY

Reviews of Hakone Airu from real guests

Provided by verified guests of Agoda
9.0
/
10
Cleanliness9.5
Facilities9.2
Location8.4
Service9.6
Value for money8.4
High score for Hakone
Rating
9+ Exceptional (53)
8-9 Excellent (10)
7-8 Very Good (8)
6-7 Good (3)
<6 Below Expectation (6)
Time of the year
Mar - May (13)
Jun - Aug (26)
Sep - Nov (23)
Dec - Feb (18)
All guests (186)
All room types
All languages

Show reviews that mention 

Showing 80 verified guest comments
1234
10.0
Exceptional
Carol
Couple
2nd Floor Standard Japanese Style Room with Open-Air Bath
Stayed 1 night in November 2019

Magical!”

We stayed one night at Hakone Airu and would highly recommend it! The staff were welcoming and helpful from the moment we stepped through the door. Our dinner and breakfast were wonderfully presented and tasted delicious. Our room was spectacular with a view of the mountains, comfortable bedding, lovely amenities, but it was the private onsen that was most spectacular. We highly recommend Hakone Airu!

Reviewed November 13, 2019

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Did you enjoy magic at our hotel? Spend a relaxing time in the private hot springs and meals. We are waiting for your re-visit. Thank you.

Responded November 15, 2019
Hakone Airu
9.2
Exceptional
dallas from Canada
Couple
3rd Floor Superior Japanese Style Room for 4 People with Open-Air Bath
Stayed 1 night in February 2020

Exceptional”

Hakone airu was an amazing experience. We thoroughly enjoyed our stay, albeit we got there pretty late. The private onsen was totally worth it. The room is very spacious and the tatami beds were very comfortable. The staff were very attentive and spoke very good English. The only thing that was a negative was the dinner. It was mostly due to personal taste, but the dinner didn't blow us away. If the dinner is an important part of your decision to book, I would probably look elsewhere. Overall, an amazing experience and would definitely recommend it.

Reviewed February 25, 2020

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Thank you for staying at our hotel. Glad to your review. The hotel has a private open-air bath and a public bath. Both are natural hot springs. They will be truly relaxing. But apologize for not being able to satisfy you at dinner. Dinner is served with Japanese kaiseki. The kaiseki cuisine is mainly cooked with fish and seafood. Communicate the review to the chef and strive to improve. Hakone has different pleasures depending on the season. Please come to Hakone again. Thank you.

Responded February 25, 2020
Hakone Airu
8.8
Excellent
Tik from Hong Kong SAR, China
Couple
Top Floor Deluxe Japanese Style Room with Open-Air Bath
Stayed 1 night in May 2019

Great experience ! Enthusiastic staffs with excellent service provided”

Even though the price is not low when comparing with other hotels in Hakone area, but Hakone airu is the one that the price is lower then what it worths ! Strongly recommended ! Staffs are very very nice and the service provided is absolutely perfect ! Food is great and pretty ! If there is a chance for me to go to Hakone one more time, this hotel probably will be on my list again !

Reviewed May 29, 2019

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Thank you for staying at our hotel. Our hotel is a mix of Japanese style inn and Bali resort. There is a private hot spring in every room to relax. Hakone enjoys different seasons. Please come to Hakone again. Thank you.

Responded May 31, 2019
Hakone Airu
9.6
Exceptional
Brian from United States
Couple
Top Floor Deluxe Japanese Style Room with Open-Air Bath
Stayed 1 night in May 2018

This place is AMAZING”

We spent 10 nights all over Japan and this was by far our favorite night! The place is immaculate, service impeccable, the private meals were delicious and plentiful, the views were amazing, the private onsen was fantastic, the traditional style rooms were a blast. I wish we had more time at Hakone Airu!. One of the most memorable stays we’ve ever had!

Reviewed May 18, 2018

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Thank you for having you stay. I feel very honored. You're very kind.

Responded May 18, 2018
Hakone Airu
9.2
Exceptional
Christina from United States
Couple
3rd Floor Superior Japanese Style Room with Open-Air Bath
Stayed 1 night in June 2019

Amazing with excellent customer service! ”

Stayed here for one night on our way to Osaka from Tokyo. Pros: Even though the price is a bit steep, the rooms were clean and modern. The private onsen in the room was definitely the highlight - amazing and had a mountain view. I'm not sure what is in the onsen water but my skin felt so soft and supple afterwards, and my muscles felt so relaxed! We had dinner in a private room downstairs with each course brought out and explained to us! We did have an issue with getting hot water in the shower initially but when we called downstairs with the problem, someone came up and fixed it immediately (within 5 minutes). In terms of the bed, it was actually really comfortable despite it being on the floor, no issues sleeping! Cons: from the train station, I highly recommend taking a taxi to this place. When you get closer to the hotel, you have to walk this > 45 degree incline up a hill to reach it. Event hough it says ~15 minute walk, that steep incline, is brutal.

Reviewed August 21, 2019

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Thank you for staying and reviewing our hotel. There is a steep slope from Hakone Yumoto Station to the hotel. Please come by bus or taxi. However, if you go up the hill, there is a beautiful Mountainview hot spring. Enjoying them Thank you.

Responded August 28, 2019
Hakone Airu
9.2
Exceptional
James from Singapore
Couple
2nd Floor Standard Japanese Style Room with Open-Air Bath
Stayed 1 night in October 2018

Good service”

Everything was great except the walk up the slope was a bit tiring. One sad thing was that they collected back the bed during breakfast, thought I could nap awhile more. Other then that, all was great. Will be back again when I visit Hakone

Reviewed October 24, 2018

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Thank you for staying at our hotel. I appreciate your review. You can leave your futon as it is. Please tell us at check-in. I am waiting for your revisit.

Responded October 25, 2018
Hakone Airu
8.0
Excellent
Tiffany from Canada
Couple
2nd Floor Standard Japanese Style Room with Open-Air Bath
Stayed 1 night in August 2019

Very good”

Great service, very friendly, unique and magical experience. It’s an uphill walk from Hakone-Yumoto station (although Google says it’s 12 mins) so be prepared!

Reviewed September 01, 2019

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Thank you for staying at our hotel. There is a slope from Hakone Yumoto Station to the hotel. We recommend that you come to the hotel by bus or taxi. The return is downhill. Please enjoy the shopping street in the city. Thank you.

Responded September 05, 2019
Hakone Airu
8.0
Excellent
Eleanor from United Kingdom
Solo traveler
3rd Floor Superior Japanese Style Room for 4 People with Open-Air Bath
Stayed 1 night in September 2019

Overpriced ”

This hotel is absolutely beautiful but completely overpriced. I wasn’t surprised to see that my room had been drastically reduced in price on the day that I arrived. Unfortunately I couldn’t take advantage of the new offer. The dinner would be a wonderful addition, if the food was at all edible.

Reviewed September 06, 2019

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We offer Japanese food kaiseki. Kaiseki is cooked using fish and seafood. We will communicate your review to the chef and make an improvement effort. Thank you.

Responded September 11, 2019
Hakone Airu
10.0
Exceptional
Ben from United Kingdom
Couple
3rd Floor Superior Japanese Style Room with Open-Air Bath
Stayed 1 night in September 2018

Honeymoon”

Our first Ryokan we stayed at. Overall it was excellent, the rooms were modern and clean and lovely. Some people may find it strange how they work as you go for dinner and they come into your room to prepare it for sleeping but was absolutely fine. The dinner was good, lots of new dishes to try and variety. Only thing I wold mention is they don't explain what the dishes are or what to do with them as they assume you know you have to cook certain ones or the hot plate they give you etc, so a little explanation would have helped. Otherwise the stay was very enjoyable.

Reviewed October 01, 2018

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Happy Honeymoon Anniversary! Thank you for staying at our hotel. Did you enjoy the hot springs and scenery of Hakone? Please come again.

Responded October 04, 2018
Hakone Airu
8.0
Excellent
François from Canada
Couple
2nd Floor Standard Japanese Style Room with Open-Air Bath
Stayed 1 night in September 2018

Awesome room. Improvement needed to accomodate non Japanese speakers”

The room was just as advertised with a private onsen with a good view. The food was good but sadly would have been better had the japanese only menu and/or employee been able to explain to me the wonderfull things I was eating. Having never done a ryokan before its difficult to compare with my experience. The addition of an english menu would have been a lot considering the price paid and the small amount of effort that would require for such an establishement.

Reviewed September 18, 2018

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Thank you for staying at our hotel. There is a staff who can speak English and Chinese etc at our hotel. Even if there is a language barrier, I cover it with hospitality, which is the strength of the Japanese. We are looking forward to seeing you again. Thank you.

Responded September 19, 2018
Hakone Airu
9.2
Exceptional
Whitney from Hong Kong SAR, China
Group
3rd Floor Superior Japanese Style Room with Open-Air Bath
Stayed 1 night in December 2019

Amazing”

Best hotel I have ever stayed at !! The in-room onsen was amazing, private dining service was incredible, staff were so helpful and the cleanliness and amenities were better than most 5-star hotels!!!

Reviewed December 18, 2019

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Thank you for staying and reviewing our hotel. We are pleased that you are satisfied with the stay. Our hotel has celebrated its 3rd anniversary. And this year we won the Agoda Gold Circle Award 2019. We will make an effort to provide better service. Please come to Hakone again. Thank you.

Responded December 19, 2019
Hakone Airu
10.0
Exceptional
Sheila from United States
Couple
Top Floor Deluxe Japanese Style Room with Open-Air Bath
Stayed 1 night in June 2018

Unbelievable ”

Have not yet been to other Ryokans so I cannot compare, but I can say our stay at the HakoneAiru was an incredible experience. Very worth the price. Elaborate dinner and breakfast. Not Michelin, but enjoyable. Book it.

Reviewed June 30, 2018

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Meals are traditional Japanese food You can enjoy the food appearance. We are waiting for your revisit.

Responded August 03, 2018
Hakone Airu
9.6
Exceptional
Brian from Australia
Couple
2nd Floor Standard Japanese Style Room with Open-Air Bath
Stayed 1 night in March 2019

Amazing Getaway, Relaxing, Peaceful and Quiet”

Pros: - amazing service - private onsen in room (a must!) - dinner and breakfast beautifully presented (though not to everyone's taste). Private dining rooms. - nice bar and sake options - room size Cons: - location (difficult to travel with big or lots of luggage). Easy to get to via bus (5 minutes from train station, 100 yen/pp).

Reviewed April 14, 2019

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Thank you for staying at our hotel. There is a private hot spring in every room. They will heal you very much. Please enjoy the look and taste of the traditional Japanese-kaiseki dinner. There is a steep slope from the station to the hotel. Please come to the hotel by bus or taxi. Thank you very much.

Responded April 18, 2019
Hakone Airu
8.4
Excellent
Pearl from Singapore
Group
2nd Floor Standard Japanese Style Room with Open-Air Bath
Stayed 1 night in April 2019

Good facilities and great staff”

Onsen and staff were great. The food were explained course by course. It's a Japanese-infonesian fusion style hotel, but mainly Japanese. We've got lucky and got a room with Sakura view.

Reviewed April 08, 2019

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Cherry blossoms bloom very beautifully from the end of March to the beginning of April. You can see them from our hotel. Please come to Hakone again.Thank you.

Responded April 09, 2019
Hakone Airu
10.0
Exceptional
Jessica from Australia
Couple
2nd Floor Standard Japanese Style Room with Open-Air Bath
Stayed 2 nights in August 2018

Healing experience”

The private onsen in our room and spa products were just what the Dr ordered - super indulgent. The dining experience was outstanding with incredible staff and the food second to none. Highly recommend this property!

Reviewed August 14, 2018

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Thank you for staying at our hotel. Did you enjoy the hot spring? The scenery will change according to the season in Hakone. We are waiting for your revisit.

Responded August 14, 2018
Hakone Airu
10.0
Exceptional
Al from Canada
Family with teens
Top Floor Deluxe Japanese Style Room with Open-Air Bath
Stayed 1 night in December 2018

Brilliant service, services & decor!”

Our experience was just superb! The service, attentiveness of staff, food, insensitive and food was over the top. This rivals The Fairmont that we use often. Worth every yen.

Reviewed December 31, 2018

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Thank you for staying at our hotel. I appreciate your review as well. Relax with hot springs and nice views, Japanese cuisine. We arewaiting for your revisit.

Responded January 01, 2019
Hakone Airu
9.6
Exceptional
Elena from Canada
Couple
3rd Floor Superior Japanese Style Room with Open-Air Bath
Stayed 2 nights in October 2018

Exceptional”

Our stay here was amazing! It was the 'relaxing' part of our honeymoon and we loved everything, from the the private onsen on our mountain-view balcony to the private dinner booths and delicious traditional Japanese food! We felt like royalty our entire stay. The floor mattresses were also surprisingly comfortable - probably the most comfortable beds from our trip to Japan! We would love to come back and stay here again sometime.

Reviewed October 27, 2018

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Happy Honeymoon! Thank you for staying at our hotel. Hotel futon is original order mat of special order. You can sleep comfortably. The hot spring in the room is a natural hot spring. The view from the terrace is also good. We are waiting for your revisit.

Responded October 27, 2018
Hakone Airu
10.0
Exceptional
Min from Singapore
Couple
2nd Floor Standard Japanese Style Room with Open-Air Bath
Stayed 1 night in July 2019

Perfect accommodation ”

Starting from checking in, the whole process was so smooth and the service they have provided was excellent! One of the staff has went beyond and show us out to see where is the bus stop to take. They kept the shoes upon check in. The food they served for dinner and breakfast was way beyond words! Sashimi was fresh and food presentation was great! Would strongly recommend people to stay. Thank you for the wonderful experience

Reviewed August 02, 2019

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Thank you for staying at our hotel and the best reviews. Our hotel is a mix of Balinese and Japanese style. Please enjoy a different atmosphere. Meals are provided with Japanese kaiseki. Kaiseki is cooked using many fish and seafood. Please come to Hakone again. Thank you.

Responded August 06, 2019
Hakone Airu
10.0
Exceptional
Chika from United States
Couple
Deluxe Room with Open-Air Bath with Mountain View - 4F
Stayed 1 night in December 2018

Positively interesting. ”

Not traditional in decor but overall great. Friendly staff and great food. Only complaint was that you must pay cash for the stay which agoda website does not specify.

Reviewed December 23, 2018

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Thank you for staying at our hotel. Did you relax with Japanese food and hot springs? Credit cards can not be used for reservations from sites other than the official website. It also shows on the site of Agoda. (Policy column) Please make a reservation from official website when you wish to pay with card. Thank you.

Responded December 24, 2018
Hakone Airu
9.6
Exceptional
YAN-TSORNG from Taiwan
Couple
Top Floor Deluxe Japanese Style Room with Open-Air Bath
Stayed 1 night in January 2020

Excellent experience”

Very impressive room decoration, food and view! Nice service, but hot spring has some strange smell

Reviewed January 15, 2020

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Thank you for staying at our hotel. Glad to your review. There are different types of hot springs depending on the area. Our hot spring is a simple hot spring with no color or smell. There are many hot springs with a peculiar smell in the Hakone Gora area. (Sulfur hot spring) Thank you.

Responded January 17, 2020
Hakone Airu
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