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Hakone Hisui Hotel
Hakone Hisui Hotel
Hakone Hisui Hotel
Hakone Hisui Hotel
Hakone Hisui Hotel
Hakone Hisui Hotel
Hakone Hisui Hotel

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9

Exceptional

64 reviews

64 reviews

Housekeeping2
View1
See map

8.3

Excellent

Location rating score

Excellent location
Excellent for walking
Parking
FREE
Walkable places
Lalique Museum Hakone

160 m

Hakone Botanical Garden of Wetlands

310 m

Hakone Mononofu no Sato Museum

320 m

Little Prince Museum

400 m

Sengokuhara Bunka Center Mae Bus Station

240 m

Popular landmarks
Hakone Venetian Glass Museum

760 m

Sengokuhara

1.2 km

Pola Museum of Art

1.7 km

Hakone Ropeway

2.8 km

Ōwakudani

2.9 km

Closest landmarks
Sengokuhara Hakonesasa Tofu Katsumata Tofu Shop

460 m

Nagai Clinic

510 m

Sengoku Annaijo Mae Bus Station

550 m

Senkyoromae Bus Station

600 m

Shinanok Bus Station

640 m

Hakone Hisui Hotel

837 Sengokuhara, Hakone, Hakone, Japan, 250-0631 - See map

This ryokan features free Wi-Fi in all rooms for easy connection, and car park free of charge. Conveniently situated in the Hakone part of Hakone, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous The Hakone Open-Air Museum. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot spring bath on-site.

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Highlights

Sparkling clean

270 meters to public transportation

Front desk [24-hour]

160 meters to Lalique Museum Hakone

Complimentary WIFi in all rooms

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Car park

Shuttle service

Complimentary WIFi in all rooms

Luggage storage

Spa

Sauna

Shops

Your dates are popular among travelersUsers are booking a place in Hakone every 12 minutes on Agoda.com
Value for money8.7
Location rating8.3
Nearest airportHaneda Airport (HND)
Distance to airport76.5 km

Rooms available at Hakone Hisui Hotel

Deluxe Twin Room
...
  • Room size: 56 m²/603 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Deluxe Room with Tatami Area
...
  • Room size: 66 m²/710 ft²
  • Outdoor view
  • 2 single beds and 3 futons
Enter dates to see prices
Room
...
  • Room size: 56 m²/603 ft²
  • Non-smoking
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Deluxe Triple Room
...
  • Room size: 56 m²/603 ft²
  • Outdoor view
  • 2 single beds
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Standard Triple Room
...
  • Room size: 50 m²/538 ft²
  • Outdoor view
  • 2 single beds
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Room
...
  • Room size: 56 m²/603 ft²
  • Non-smoking
Enter dates to see prices
Room
...
  • Room size: 66 m²/710 ft²
  • Non-smoking
Enter dates to see prices
Room
...
  • Room size: 50 m²/538 ft²
  • Non-smoking
Enter dates to see prices
Deluxe Twin
...
  • Room size: 56 m²/603 ft²
  • Mountain view
Enter dates to see prices
STANDART ROOM
...
  • Room size: 50 m²/538 ft²
  • 2 single beds and 1 sofa be...
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hakone Hisui Hotel?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The ryokan offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hakone Hisui Hotel?

A stay at Hakone Hisui Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the ryokan. For those who wish to drive their own cars, Hakone Hisui Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests.

Is breakfast offered at Hakone Hisui Hotel?

Adults can enjoy breakfast offered with an additional charge of 2700 JPY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the ryokan.

What are my dining options at Hakone Hisui Hotel?

Hakone Hisui Hotel features an on-site restaurant for your dining convenience.

What is the smoking policy at Hakone Hisui Hotel?

Hakone Hisui Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Hakone Hisui Hotel?

The closest train, metro, or bus station to Hakone Hisui Hotel is Sengokuhara Bunka Center Mae Bus Station, 230 m away.

What restaurants are nearby Hakone Hisui Hotel?

Restaurants including Lys cafe and restaurant, Le Train and Cafe Keishoku Kamon are popular in Hakone Hisui Hotel’s neighborhood which is known as Hakone.

What popular shopping places are close to Hakone Hisui Hotel?

Shopping options in Hakone Hisui Hotel’s Hakone neighborhood include Hakone Museum of Photography, Hamamatsuya and Hatajuku Yosegi Kaikan.

What are popular attractions near Hakone Hisui Hotel?

Hakone Hisui Hotel’s location in the Hakone neighborhood makes it close to famous attractions including The Hakone Open-Air Museum, Hakone Shrine / Kuzuryu Shrine Singu and Hakone Venetian Glass Museum.

What popular natural sightseeing spots are close to Hakone Hisui Hotel?

Hakone Hisui Hotel’s nearby natural sights include Mt. Kintoki, Chisuji Falls and Fuji-Hakone-Izu National Park located in the same Hakone area.

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Explore the neighborhood

What people love about Hakone Hisui Hotel

  • 10

    Exceptional

    "Hotel is superb, really comfy and welcomed."

    Su

    |

    May 21, 2019

  • 8.8

    Excellent
    Cleanliness

    "the hotel was nice, clean."

    irawati

    |

    January 14, 2019

  • 9.6

    Exceptional

    "The Teppanyaki dinner, which was cooked for us by the executive chef, was exquisite and we’d highly recommend it."

    Julie

    |

    October 31, 2018

Property ranking|Compared to 443 Hakone properties
See all rankings
Cleanliness score
9.5/10
Value for money score
8.8/10
Service score
9.2/10
Overall score
9/10
Better than
98
%
of Hakone properties
Better than
96
%
of Hakone properties
Better than
90
%
of Hakone properties
Better than
87
%
of Hakone properties
Overall rating:

9

Exceptional
60 reviews
Cleanliness
9.5
Facilities
9.1
Location
8.3
Read all reviews >
More about Hakone Hisui Hotel

More about Hakone Hisui Hotel

Hakone Hisui Hotel

Get ready for an urban adventure with a stay at Hakone Hisui Hotel, which offers you both the best of Hakone and the surrounding possibilities. The true local flavors and culture of Hakone are yours with a stay at Hakone Hisui Hotel, located just 4.5 km from the famous The Hakone Open-Air Museum.
The superior services and facilities offered at Hakone Hisui Hotel will make for a memorable stay. Stay connected throughout your stay with free internet access provided. Your explorations of Hakone can be assisted with the shuttle services available here. Parking is provided free of charge for guests.
You'll have no problem planning out your days and transportation needs with front desk services including luggage storage and safety deposit boxes. In-room conveniences such as room service and daily housekeeping will make staying in a great choice. The ryokan is entirely non-smoking. Smoking may only take place in restricted designated areas.


Dining and things to do

What's better than a good cup of coffee? Start every vacation day at the ryokan with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the ryokan. Once there, be sure to check out karaoke rooms and bar for some in-house nighttime fun. Vending machines are on 24 hours a day, so you can grab a snack at any time of day or night.
Never let a day go wasted when you're at Hakone Hisui Hotel with all the activities and facilities provided. Warm up at the end of the day with a visit to the massage, spa and sauna. No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops.


Around the property

While in Hakone, take some time to venture outside of Hakone Hisui Hotel. Tourists travel from around the world to see Hakone Ropeway, which is an easy visit just 2.7 km away. You're sure to want to visit Odawara Castle located 13.2 km away, among the most sought-after photographs for anyone visiting Hakone.


Reasons to stay here

Verified reviews score this ryokan higher than 96% of accommodations in the city on value for money.
This ryokan's facilities score higher than 97% of accommodations in the city.
Travelers keen on cleanliness will enjoy staying here, where cleanliness scores higher than 97% of other options in the city.

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Amenities and facilities
Exceptional
Facilities

9.1

Most talked about facilities

Breakfast

1 mention

Housekeeping

1 mention

Languages spoken

  • English
  • Japanese

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Garden
  • Karaoke
  • Massage
  • Sauna
  • Spa

Cleanliness and safety

  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service
  • Vending machine

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Daily cleaning
  • Disabled facilities
  • Elevator
  • Food delivery
  • Heating in public area
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Kids meal

Land sports

  • Golf course (within 3 km)

Access

  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Shuttle service

Available in all rooms

  • A/C
  • Bathrobes
  • Bathtub
  • Complimentary drinking water
  • Hair dryer
  • Non-smoking
  • Refrigerator
  • Shower
  • Slippers
  • Towels
  • TV
Location
837 Sengokuhara, Hakone, Hakone, Japan, 250-0631
Excellent
Location

8.3

Airports

  • Haneda Airport (HND)
    76.5 km 1.6 hour drive
  • Mt. Fuji Shizuoka Airport (FSZ)
    92.1 km

Public transportation

  • Sengokuhara Bunka Center Mae Bus Station
    240 m
  • Sengoku Annaijo Mae Bus Station
    550 m

Hospital or clinic

  • Nagai Clinic
    510 m

Convenience store

  • Lawson
    270 m

Cash withdrawal

  • ATM
    520 m
What's nearby

Popular landmarks

  • Little Prince Museum
    400 m
  • Hakone Venetian Glass Museum
    760 m
  • Sengokuhara
    1.2 km
  • Pola Museum of Art
    1.7 km
  • Hakone Ropeway
    2.8 km
  • Ōwakudani
    2.9 km
  • Hakone Gōra Park
    3.9 km
  • The Hakone Open-Air Museum
    4.5 km
  • Hakone Shrine / Kuzuryu Shrine Singu
    7.2 km
  • Odawara Castle
    13.3 km

Nearby landmarks

  • Lalique Museum Hakone
    160 m
  • Sengokuhara Bunka Center Mae Bus Station
    240 m
  • Hakone Botanical Garden of Wetlands
    310 m
  • Hakone Mononofu no Sato Museum
    320 m
  • Little Prince Museum
    400 m
  • Sengokuhara Hakonesasa Tofu Katsumata Tofu Shop
    460 m
  • Nagai Clinic
    510 m
  • Sengoku Annaijo Mae Bus Station
    550 m
  • Senkyoromae Bus Station
    600 m
  • Shinanok Bus Station
    640 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-5 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • ■ If you have allergies, please be sure to let us know ■
    From July 1, 2021 for the purpose of ensuring the safety of our customers If it corresponds to the 28 items of ingredients specified by our company, Meals of the reservation plan cannot be eaten.
    It will be offered as a special menu excluding designated ingredients.
    In addition, we cannot respond to allergy reports on the day of your stay.
    Please contact property as soon as possible.
    If you do not make a declaration and accidentally say it, property will not take any responsibility.
    Please be aware in advance.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00

Extras

  • Breakfast charge (unless included in room price)2700 JPY
  • Daily Internet/Wi-Fi fee0 JPY

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges0
  • Number of floors5
  • Number of restaurants1
  • Number of rooms 8
  • Room voltage100
  • Year property opened2008

Parking

  • Daily parking fee0 JPY

Reviews of Hakone Hisui Hotel from real guests

Provided by verified guests of Agoda
9.0
/
10
Cleanliness9.5
Facilities9.1
Location8.3
Service9.2
Value for money8.7
High score for Hakone
Rating
9+ Exceptional (16)
8-9 Excellent (5)
7-8 Very Good (3)
6-7 Good (0)
<6 Below Expectation (2)
Time of the year
Mar - May (8)
Jun - Aug (5)
Sep - Nov (3)
Dec - Feb (10)
All guests (60)
All languages

Show reviews that mention 

Showing 26 verified guest comments
12
9.6
Exceptional
Julie from United Kingdom
Couple
Stayed 1 night in October 2018

Wonderful, attentive staff.”

Having previously visited Hakone ten years ago, we really wanted to return after a busy few days exploring Tokyo. Hakone Hisui is a beautiful, and relaxing retreat; a place where you can really kick back and restore the equilibrium amongst the peaceful surroundings. Please note, the hotel mainly caters to Japanese clientele, so English is not widely spoken. However, the staff will really go above and beyond to make sure you are looked after. At dinner for example, their only English speaking chef, Yu, was introduced to us, letting us know that we could refer to him if we had any questions about the food. The Teppanyaki dinner, which was cooked for us by the executive chef, was exquisite and we’d highly recommend it. Thanks again for such wonderful service.

Reviewed October 31, 2018

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10.0
Exceptional
Su from Singapore
Group
Standard Triple Room
Stayed 2 nights in May 2019

Excellent cleanliness, great osen”

It was a lovely stay here at hakone, air's crisp and view was great. Hotel is superb, really comfy and welcomed. Osen was good as well. definitely recommend this place

Reviewed May 21, 2019

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8.8
Excellent
irawati from Indonesia
Family with young children
Stayed 1 night in January 2019

Excellent”

a bit confused and annoyed at first since we reserved a room for 4 adults and 1 child with breakfast. but when we check in, the receptionist told us that breakfast is only for 3 adults and we have to pay for the other adult and child. when asked how this could be so, she then changed it to become 4 adults but not for the child. we ended up paying extra for the child. but the hotel was nice, clean. the Onsen was great. so overall it was ok

Reviewed January 14, 2019

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8.8
Excellent
Tsz from Hong Kong SAR, China
Group
Deluxe Room with Tatami Area
Stayed 1 night in January 2020

GOOD ENVIRONMENT AND DELICIOUS DINNER AND BREAKFAST”

SUITABEL FOR DRIVING YOUR OWN CAR, A FEW OF RESTAURANT NEARBY THE HOTEL SO I WILL SUGGEST BOOKING WITH THE MEALS PROVIDED ARE BETTER CHOICE

Reviewed February 04, 2020

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9.2
Exceptional
Isabel from Hong Kong SAR, China
Couple
Stayed 1 night in April 2017

wonderful memories”

So good for vacation,the room was excellent and totally clean everywhere,i would love to bring my parents visit again

Reviewed December 05, 2017

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9.6
Exceptional
CHAOBANG from China
Solo traveler
Stayed 2 nights in January 2018

Exceptional”

The only thing I am not satisfied with is breakfast;The drink,fruit juice, even could not be refilled. In other words,food is too limited. Beyond that,the experience here is incredibly awesome,especially the fancy hot spring.

Reviewed February 03, 2018

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7.2
Very good
Viv from United Kingdom
Solo traveler
Stayed 1 night in April 2017

Clearly a favourite with Japanese”

Staff could hardly speak English so it was challenging and time consuming to sort out the tiniest request. Location is good for Little Prince fans and Lalique collectors who has a car to commute about, and for those happy to pay ¥8100 for set dinner and breakfast is not included for room at £315 per night.

Reviewed April 15, 2017

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9.2
Exceptional
Ching from Hong Kong SAR, China
Family with teens
Stayed 2 nights in February 2018

Tranquil environment with nice staff ”

The bathing facilities are excellent

Reviewed February 18, 2018

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8.8
Excellent
Tomoko from Japan
Family with young children
Stayed 2 nights in July 2021

ゆっくりできました”

プールサイドの見える部屋でした。 リゾートホテルのような雰囲気で、リラックスできました。部屋に設置されていたデイベットは特に居心地がよく、一日ゴロゴロしてられます。 朝食付きプランにしましたが、とてもおいしかったです。子供用もお上品な味すぎて、子供には合わなかったですが。。(そこは改善して欲しい) 徒歩圏内にコンビニ、観光施設、飲食店もあり、車がなくても不自由なく過ごせます。 とても素敵なホテルでした、機会があれば次回も泊りたいです。

Reviewed July 16, 2022

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10.0
Exceptional
keisuke from Japan
Family with teens
Stayed 1 night in December 2021

Exceptional”

施設は綺麗で部屋も広くゆっくり滞在できました。年配の祖母を連れての宿泊、大浴場から離れたお部屋だったので次回は近い部屋で予約したいと思います。

Reviewed December 06, 2021

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10.0
Exceptional
Yumiko from Japan
Group
Stayed 1 night in March 2021

素晴らしい”

清潔かつ、スタッフの方の対応も素晴らしく、快適な宿泊となりました。また是非宿泊したいお宿です。

Reviewed March 24, 2021

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8.8
Excellent
Shinichiro from Japan
Couple
Stayed 1 night in June 2020

はじめてのステイ”

初めて利用させて頂きました。お風呂が綺麗でとても快適でした。風呂上りのマッサージチェアは格別です。また利用させていただきます。

Reviewed June 07, 2020

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9.6
Exceptional
Hiroko
Family with teens
Stayed 1 night in April 2019

とても快適でした”

お部屋に温泉風呂が付いていて、ボタン1つで温泉が出てくるので、お部屋のお風呂でものんびり楽しめました。もちろん大浴場も良かったです。 アメニティも充実しています。 お部屋は広さも十分でした。 スタッフの皆さんは、とても親切で丁寧でした。 夕食は外のステーキハウスで済ませたので、わかりませんが、朝食はホテルで頂きました。 和食か洋食が選べ、どちらも美味しかったです。 レストランのスタッフの皆さんが、とても感じが良く、素敵な時間を過ごせました。 また機会があれば、是非、利用したいと思います。

Reviewed May 01, 2019

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10.0
Exceptional
Lu
Couple
Stayed 2 nights in September 2019

完美而难忘的箱根体验”

在箱根翡翠酒店住了两晚,体验很好,这一定是我们两难忘的一次旅行。酒店安静而奢华,服务热情,房间的面积,配置,观景,早餐等方面都很好。酒店的室内和露天温泉体验更是绝佳。

Reviewed September 14, 2019

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8.0
Excellent
Tsai from Taiwan
Group
Stayed 1 night in January 2019

整體感覺很開心”

房間舒適,溫泉泡起來很好,很適合放鬆渡假。

Reviewed February 06, 2019

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10.0
Exceptional
Kawai from Hong Kong SAR, China
Couple
Stayed 1 night in March 2017

好”

服務好 環境舒適

Reviewed March 11, 2017

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8.8
Excellent
kyoung from South Korea
Solo traveler
Stayed 1 night in November 2017

Excellent”

찾아가는데 조금 헤매이다 찾아감 너무 멋진곳이여서 다음에 또 가고싶을정도

Reviewed January 29, 2018

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6.0
tae from South Korea
Family with young children
Stayed 1 night in June 2017

의사 소통의 문제와 접근성의 문제”

호텔은 깨끗하고 직원들은 친절한 편이나 위치상 접근성이 용이하지 않았고 무엇보다 대부분 직원들과 영어로 의사 소통하는데 문제가 많았는데 일본 사람들만을 위한 호텔처럼 보였습니다. (호텔내 몇몇 안내 책자와 룸 서비스 메뉴등은 일본어로만 되어 있음) 또한, 저녁 식사 부킹을 하지 않았다고 호텔에서 저녁도 먹지 못하고 근처 세븐 일레븐에서 가서 사 먹었습니다. 호텔 근처에 걸어서 이동할만한 음식점등도 없었습니다. 외국인한테는 추천하고 싶지는 않은 호텔이였습니다.

Reviewed June 25, 2017

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10.0
Exceptional
jia
Couple
Stayed 3 nights in August 2019

高级房里有自带温泉,对于比较害羞的人来说是很好的选择。酒店早餐有日式和西式两款,每天都会有调整,菜品精致且可口。服务人员都很耐心周到,不会日语也完全没有关系,可以通过日语翻译App交流,全程无障碍。”

高级房里有自带温泉,对于比较害羞的人来说是很好的选择。酒店早餐有日式和西式两款,每天都会有调整,菜品精致且可口。服务人员都很耐心周到,不会日语也完全没有关系,可以通过日语翻译App交流,全程无障碍。酒店位置很好,在半山腰,到最近的公交车站约步行6-8分钟。买一张周游券去哪儿都行。还有提供给宾客的护肤产品是pola的,不知道是温泉的作用还是pola的作用,皮肤确实光滑了好多!

Reviewed August 06, 2019

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8.0
Excellent
hong from China
Couple
Stayed 2 nights in February 2019

性价比一般”

性价比一般

Reviewed February 10, 2019

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12
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