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Hakone Sengokuhara Prince Hotel
Hakone Sengokuhara Prince Hotel
Hakone Sengokuhara Prince Hotel
Hakone Sengokuhara Prince Hotel
Hakone Sengokuhara Prince Hotel
Hakone Sengokuhara Prince Hotel
Hakone Sengokuhara Prince Hotel

Removed from saved list

8.2

Excellent

1,059 reviews

1,059 reviews

View17
Housekeeping6
Breakfast4
See map

7.5

Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
Sengokuhara 610 m
Little Prince Museum 1.8 km
Hakone Venetian Glass Museum 2.1 km
Pola Museum of Art 2.4 km
Hakone Ropeway 2.8 km
Ōwakudani 2.9 km
Hakone Gōra Park 4.7 km
The Hakone Open-Air Museum 5.3 km
Hakone Shrine / Kuzuryu Shrine Singu 6.8 km
Odawara Castle 14.4 km
Nearby landmarks
Sengokuhara 610 m
Hakone Meissen Garden Museum 900 m
Hakone Counry Club 1.1 km
Hakone Botanical Garden of Wetlands 1.2 km
Hakone Mononofu no Sato Museum 1.2 km
Palace Hotel Hakonemae Bus Station 1.6 km
Lalique Museum Hakone 1.6 km
Senkyoromae Bus Station 1.7 km
Sengokuhara Bunka Center Mae Bus Station 1.7 km
Little Prince Museum 1.8 km

Hakone Sengokuhara Prince Hotel

1246 Sengokuhara, Hakone-machi, Ashigarashimo-gun, Hakone, Hakone, Japan, 250-0631 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Hakone part of Hakone, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous The Hakone Open-Air Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot spring bath on-site.

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Highlights

580 meters to Sengokuhara

Front desk [24-hour]

Excellent view

Complimentary WIFi in all rooms

Hot spring bath

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit

Facilities

Bicycle rental

Car park

Shuttle service

Complimentary WIFi in all rooms

Golf course [on-site]

Tennis court

Front desk [24-hour]

Luggage storage

This property is in high demand!

4 travelers have booked today.

Value for money8.2
Distance to city center20Km
Location rating7.5
Nearest airportHaneda Airport (HND)
Distance to airport78.0 km

Rooms available at Hakone Sengokuhara Prince Hotel

Very good
Room comfort & quality

8

Superior Triple Room
...
  • Room size: 28 m²/301 ft²
  • Mountain view
  • 1 sofa bed and 2 single bed...
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Superior Room
...
  • Room size: 28 m²/301 ft²
  • Mountain view
  • 2 single beds and 1 sofa be...
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Room
...
  • Room size: 29 m²/312 ft²
  • Mountain view
  • 2 single beds
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Superior Twin - Non-Smoking
...
  • Room size: 28 m²/301 ft²
  • Mountain view
  • 1 sofa bed and 2 single bed...
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Superior Twin Room (Kodachi or Hikari Type)
...
  • Room size: 29 m²/312 ft²
  • Mountain view
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Room
...
  • Room size: 50 m²/538 ft²
  • Mountain view
  • 2 semi double beds
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Room
...
  • Room size: 33 m²/355 ft²
  • Mountain view
  • 2 single beds
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Room
...
  • Room size: 29 m²/312 ft²
  • Mountain view
  • 2 single beds
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Room
...
  • Room size: 52 m²/560 ft²
  • Mountain view
  • 4 super king beds
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Luxury Room
...
  • Room size: 53 m²/570 ft²
  • Balcony/terrace
  • 1 sofa bed
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Frequently asked questions

What time is check-in and check-out at Hakone Sengokuhara Prince Hotel?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hakone Sengokuhara Prince Hotel?

A stay at Hakone Sengokuhara Prince Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Hakone Sengokuhara Prince Hotel has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Hakone with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Hakone Sengokuhara Prince Hotel?

Wake up to a great buffet breakfast at Hakone Sengokuhara Prince Hotel. Adults can enjoy breakfast offered with an additional charge of 2700 JPY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Hakone Sengokuhara Prince Hotel?

Hakone Sengokuhara Prince Hotel features 2 on-site restaurants for your dining convenience.

What is the smoking policy at Hakone Sengokuhara Prince Hotel?

Hakone Sengokuhara Prince Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Hakone Sengokuhara Prince Hotel?

The closest train, metro, or bus station is Ubako Onsen Iriguchi Bus Station, 1.3 km away from Hakone Sengokuhara Prince Hotel.

What restaurants are nearby Hakone Sengokuhara Prince Hotel?

Hakone Sengokuhara Prince Hotel is located in Hakone, famous for good restaurants such as Horiyoshi, Susuki No Sato and GRANDE RIVIERE Hakone.

What popular shopping places are close to Hakone Sengokuhara Prince Hotel?

Hakone Sengokuhara Prince Hotel is located in Hakone area which features shopping places such as Hakone Museum of Photography, Hamamatsuya and Hatajuku Yosegi Kaikan.

What are popular attractions near Hakone Sengokuhara Prince Hotel?

Guests at Hakone Sengokuhara Prince Hotel can easily visit The Hakone Open-Air Museum, Hakone Shrine / Kuzuryu Shrine Singu and Hakone Venetian Glass Museum located in the Hakone area.

What popular natural sightseeing spots are close to Hakone Sengokuhara Prince Hotel?

Hakone Sengokuhara Prince Hotel is located in the Hakone area, which is famous for natural sightseeing destinations such as Mt. Kintoki, Chisuji Falls and Fuji-Hakone-Izu National Park.

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Explore the neighborhood

What people love about Hakone Sengokuhara Prince Hotel

  • 10

    Exceptional

    "Room is next to driving range, very peaceful and serene scenery."

    Chai

    |

    November 22, 2019

  • 7.2

    Very good
    Location

    "the view nearby is beautiful."

    Haibo

    |

    September 2, 2019

  • 8.8

    Excellent

    "The price is amazing for what you get."

    Ronald

    |

    June 13, 2019

Property ranking|Compared to 442 Hakone properties
See all rankings
Cheapest price score
Cleanliness score
8.8/10
Value for money score
8.2/10
Room comfort score
8/10
Better than
97
%
of Hakone properties
Better than
86
%
of Hakone properties
Better than
85
%
of Hakone properties
Better than
77
%
of Hakone properties
Overall rating:

8.2

Excellent
1,059 reviews
Cleanliness
8.8
Facilities
8.3
Location
7.5
Read all reviews >
More about Hakone Sengokuhara Prince Hotel

More about Hakone Sengokuhara Prince Hotel

Hakone Sengokuhara Prince Hotel

Getting in and around Hakone is a breeze when staying at Hakone Sengokuhara Prince Hotel, located right in the heart of the city. Get ready for an adventure with a stay at Hakone Sengokuhara Prince Hotel. Go beyond the touristy and get deeper into the offerings of Hakone with a stay at Hakone Sengokuhara Prince Hotel, located merely 5.3 km from The Hakone Open-Air Museum.
Hakone Sengokuhara Prince Hotel offers impeccable service and all the essential amenities to travelers. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Taxi, car hire and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Hakone. If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site.
The hotel provides front desk services such as luggage storage and safety deposit boxes for guests' convenience. If you need, the tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room.
Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at Hakone Sengokuhara Prince Hotel is furnished and equipped with handy amenities. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. In-room entertainment such as cable TV, is provided for guests in select rooms. The hotel also offers a refrigerator in some rooms for when you feel like it is needed.
It's good to know that a hair dryer, toiletries and towels are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Hakone Sengokuhara Prince Hotel. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Hakone Sengokuhara Prince Hotel has vending machines that provide round-the-clock refreshment, at low cost.
Hakone Sengokuhara Prince Hotel offers wonderful recreational facilities for guests to enjoy. Finish your vacation days right by dropping in at the massage and spa. Get wet in the best way on sunny days by joining water-world activities like fishing. Have fun without traveling far, by taking advantage of the tennis court and golf course on site at Hakone Sengokuhara Prince Hotel.
Have fun with your friends or family, or even meet new people at the shared lounge and TV area. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


Around the property

One doesn't need to look far as the hotel enjoys close proximity to sightseeing options and local attractions. The most popular local attraction is probably Hakone Ropeway only 2.8 km away. Get a photograph of yourself in front of Odawara Castle located 14.4 km away, a must-see for anyone visiting Hakone.


Reasons to stay here

Rooms don't get much cheaper than here, being less than 96% of the city's accommodation.
This hotel beats 85% of accommodations in the city on value for money.
Guests who stayed here rated the facilities above 87% of other accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.3

Most talked about facilities

View

5 mentions

Housekeeping

5 mentions

Food & Dining

4 mentions

Breakfast

4 mentions

Languages spoken

  • English
  • Japanese

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fishing
  • Garden
  • Golf course [on-site]
  • Massage
  • On-site entertainment
  • Spa
  • Table tennis
  • Tennis court
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service
  • Vending machine

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Currency conversion service
  • Daily cleaning
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Kids meal

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Smoke alarms

Getting around

  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • A/C
  • Bathtub
  • Complimentary drinking water
  • Hair dryer
  • Non-smoking
  • Refrigerator
  • Towels
Food and dining
Restaurants on site

ディナーブッフェ

  • Cuisine: European, Japanese
  • Menu: A-la-carte

メインダイニング

  • Cuisine: European, French
  • Menu: Buffet
Location
1246 Sengokuhara, Hakone-machi, Ashigarashimo-gun, Hakone, Hakone, Japan, 250-0631
Very good
Location

7.5

Airports

  • Haneda Airport (HND)
    78.0 km 1.7 hour drive
  • Mt. Fuji Shizuoka Airport (FSZ)
    90.6 km 1.7 hour drive

Public transportation

  • Palace Hotel Hakonemae Bus Station
    1.6 km

Hospital or clinic

  • Nagai Clinic
    2.0 km

Convenience store

  • Lawson
    470 m

Cash withdrawal

  • ATM
    1.9 km
What's nearby

Popular landmarks

  • Sengokuhara
    610 m
  • Little Prince Museum
    1.8 km
  • Hakone Venetian Glass Museum
    2.1 km
  • Pola Museum of Art
    2.4 km
  • Hakone Ropeway
    2.8 km
  • Ōwakudani
    2.9 km
  • Hakone Gōra Park
    4.7 km
  • The Hakone Open-Air Museum
    5.3 km
  • Hakone Shrine / Kuzuryu Shrine Singu
    6.8 km
  • Odawara Castle
    14.4 km

Nearby landmarks

  • Sengokuhara
    610 m
  • Hakone Meissen Garden Museum
    900 m
  • Hakone Counry Club
    1.1 km
  • Hakone Botanical Garden of Wetlands
    1.2 km
  • Hakone Mononofu no Sato Museum
    1.2 km
  • Palace Hotel Hakonemae Bus Station
    1.6 km
  • Lalique Museum Hakone
    1.6 km
  • Senkyoromae Bus Station
    1.7 km
  • Sengokuhara Bunka Center Mae Bus Station
    1.7 km
  • Little Prince Museum
    1.8 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-5 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Please be informed that the hotel does not allow people with tattoo (Including fashion Tattoo) to use public facilities such as Spa and Pool). If the hotel find out, hotel will advise to check out and will not refund the booking.
  • Shuttle service is available from Odawara station to the property leaving Odawara Station at 02:00 PM. Guests are required to reserve the service via Special Request section prior to arrival.
  • Guests who reserved a room with dinner must check in before 07:30 PM or dinner cannot be served and no refund provided.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until23:00
  • Check-out from06:00
  • Check-out until11:00
  • Reception open until12:00

Getting around

  • Distance from city center20Km
  • Travel time to airport (minutes)145

Extras

  • Breakfast charge (unless included in room price)2700 JPY
  • Daily Internet/Wi-Fi fee0 USD

The property

  • Non-smoking rooms/floorsyes
  • Number of floors4
  • Number of restaurants2
  • Number of rooms 100
  • Year property opened1992
  • Most recent renovation2015

Parking

  • Daily parking fee0 USD

Reviews of Hakone Sengokuhara Prince Hotel from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.8
Facilities8.3
Location7.5
Room comfort and quality8.0
Service8.6
Value for money8.2
High score for Hakone
Rating
9+ Exceptional (56)
8-9 Excellent (18)
7-8 Very Good (18)
6-7 Good (7)
<6 Below Expectation (18)
Time of the year
Mar - May (30)
Jun - Aug (32)
Sep - Nov (23)
Dec - Feb (32)
All guests (268)
All languages

Show reviews that mention 

Showing 117 verified guest comments
12345
10.0
Exceptional
TAT from Hong Kong SAR, China
Group
Superior Twin - Non-Smoking
Stayed 1 night in February 2019

Hotel room are clean , have a big parking log”

Nice view in the hotel room, and the room are so clean that you never expect, the morning buffet are fantastic , you can have dinner outside by walking for 5-10 mins , some of the dinning room outside are great, and you can enjoy your hot spring in hotel. I will come again next time

Reviewed February 08, 2019

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10.0
Exceptional
Chai from Singapore
Group
Superior Triple Room
Stayed 2 nights in November 2019

Exceptional”

Room is next to driving range, very peaceful and serene scenery. Breakfast area faces a lot of mountains,.glorious view esp during fall.

Reviewed November 22, 2019

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8.8
Excellent
Ronald from United States
Family with young children
Superior Twin - Non-Smoking
Stayed 1 night in June 2019

Beautiful Hotel”

This hotel is tricky to review. It has mesmerizing views and beautiful grounds. The price is amazing for what you get. However, you are almost trapped at the hotel because it's so isolated. You are then forced to take a taxi to get food or spend money on their overpriced buffets. Their food is decent, but not worth the money. I had to adjust my thinking and realize what I paid for the room and the food combined was still a good value. I can see how some people would love this hotel or hate it. Depends on what you are looking for.

Reviewed June 14, 2019

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9.2
Exceptional
Kai from Singapore
Family with teens
Superior Twin - Non-Smoking
Stayed 2 nights in May 2019

Comfortable stay for Onsen”

Complimentary bus service from Odawara and shuttle service to nearby bus stop Accommodation rate is pretty pricey for this area

Reviewed May 17, 2019

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8.4
Excellent
John
Group
Superior Twin - Non-Smoking
Stayed 2 nights in April 2019

Excellent views”

The hotel is a little walk from the bus stop however they have a shuttle bus. I recommend that staff take English lessons as it was a little hard to communicate with them and they should display tour brochures in English. Prices for the buffet dinner were very high and there are no restaurants close by to eat at. The view from the room of the golf course was excellent and the staff allowed us to check in at 2 pm instead of waiting to 3 pm which was appreciated. The hotel is about a 15 minute bus trip to Lake Ashi and the trip on the Pirate ship was great. There were not many choices of food at Togendai-ko however getting off the ship at Hakonemachi-ko and walking to Motohakone-ko was a very rewarding experience with great views of Mount Fuji and a there was a bakery where we had lunch. The cable (ropeway) car was also a highlight as there were great views of the active volcano - however if you are prone to asthma beware as the area has very strong sulfur fumes.

Reviewed May 01, 2019

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8.8
Excellent
Noviani from Indonesia
Couple
Superior Triple Room
Stayed 1 night in January 2019

Excellent”

Hotel is good, room is big. The location is far from station but hotel provides shuttle service from and to Odawara station so it’s easy and free to get to the hotel

Reviewed January 29, 2019

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8.4
Excellent
Warat from Thailand
Family with teens
LUXURY Twin Room 51 to 55 Sq M
Stayed 1 night in April 2019

Excellent”

Good hotel with great views. Staff was a bit unhappy to help and not friendly. Overall was OK

Reviewed April 17, 2019

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8.0
Excellent
Gena from Indonesia
Family with young children
Superior Twin - Non-Smoking
Stayed 1 night in December 2019

Good stay”

Wish we’d known they had a shuttle — would have saved us a long walk with luggage and also we would have planned our outward travel around their shuttle schedule.

Reviewed December 30, 2019

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7.6
Very good
Kwok from Hong Kong SAR, China
Family with young children
Superior Twin - Non-Smoking
Stayed 3 nights in April 2019

Good hotel, nice staff”

Apart from a bit mobile from the downtown, it’s a great hotel. Room is big enough and onsen is good.

Reviewed April 28, 2019

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7.2
Very good
Haibo from Hong Kong SAR, China
Family with teens
Superior Triple Room
Stayed 2 nights in August 2019

Nice place to stay in Hakone”

It is a little far from bus station and train station, and less restaurant nearby. However, the view nearby is beautiful. There will be shuttle buses to fetch you if you call the reception in Lawson at bus station.

Reviewed September 02, 2019

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6.0
Ban from Singapore
Family with teens
Superior Room
Stayed 2 nights in August 2019

Overpriced and Underwhelming”

The hotel is very dated. Rooms are in need of a makeover. The prices charged were not in synced with the value of the hotel. The staff were not consistent. some were quite unfriendly, especially the receptionists. Buffet breakfast was average. The view and proximity to golf course is a huge plus, but still not matching the prices charged.

Reviewed August 26, 2019

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6.0
Miriam from Japan
Family with teens
Superior Triple Room
Stayed 2 nights in July 2019

Above average”

If you don’t have a car you have to rely on the hotel to shuttle you to the nearest bus stop. The food in the hotel was very expensive. Other options outside the hotel in the immediate vicinity are limited. The hotel was very accommodating when I asked to cancel 2nd night however

Reviewed July 28, 2019

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3.6
Charlene from United States
Family with teens
Superior Twin - Non-Smoking
Stayed 2 nights in April 2019

Acceptable”

Was refused entry to the onsen because of tatoo- which was not disclosed when I made my reservation- and the staff, one female in particular, was VERY rude.

Reviewed April 22, 2019

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10.0
Exceptional
Juneanto from Indonesia
Family with young children
Superior Twin - Non-Smoking
Stayed 2 nights in May 2017

A wonderful stay in Hakone. Prince Hakone Sengokuhara provided great impeccable services and ”

We are delighted by complete facilities and warm services from the team. The shuttle service from and to station is very convenient and helpful for traveling to sengokuhara. Wonderful view and surrounding feels so tranquil. The staffs are very helpful and always do their best for every request, from picking up us when we were lost, help sending the luggage, provide beautiful meals and keep smiling while delivering great services. We stayed for 3D2N and had a wonderful memory in here. Thank you

Reviewed May 29, 2017

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9.6
Exceptional
Nicole from Malaysia
Couple
LUXURY Twin Room 51 to 55 Sq M
Stayed 1 night in November 2017

The onsen is superb”

Very friendly hotel staff, they will show you all the facilities and show you the way to your room. The hotel onsen is really good. Hotel room is big with very good view. Will definitely come again when visit to Hakone

Reviewed August 16, 2018

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9.2
Exceptional
hyoungkyu from South Korea
Couple
Superior Triple Room
Stayed 1 night in April 2016

it was very nice experience to stay here.”

Hotel facilities is good. I stay in 1st. floor. but view is good. golf course view. But inconvinient for walkers. bus stop is far from hotel about 500m. If you have a car. it's perpect place to stay. very calm and clean. Specially Free Spa is best point in this hotel. And also very kindness Staff. My wife lost her bag in Gora station. But Very kind reception staff Kasumi Tamaoki call to here and there and find my wife's bag. Thanks for all efforts of her.

Reviewed May 12, 2016

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10.0
Exceptional
Pimara from Thailand
Family with young children
Superior Twin - Non-Smoking
Stayed 1 night in March 2018

Awesome room and the view is spectacular.”

We recommend this hotel for the family travel with little kid. They provide us with the baby barrier since the room is too small to fit the baby cot. The receptionist and the hotel staff are very nice, they always greet us with a smile. Love this hotel.

Reviewed March 22, 2018

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10.0
Exceptional
Naheed from India
Group
Superior Twin - Non-Smoking
Stayed 2 nights in April 2018

Amazing place,great location , fantastic ambience and hospitable and caring staff”

I lost my phone in Gotemba while shopping. I came to the hotel and shared it with the receptionist on the desk. By next morning he had all the details of the phone and he could track it to lost and found in the Gotemba. He arranged for a taxi and made sure I got there and to the station in time. This stands out as the best experience of Japanese hospitality in my entire trip. Congratulations to the hotel for having such a caring and compassionate staff

Reviewed April 26, 2018

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10.0
Exceptional
Zhen from Singapore
Family with teens
Superior Twin - Non-Smoking
Stayed 1 night in February 2018

5 Stars hotel with First Class service located far from the town which is barely noticeable ”

Although it is not so accessible without own transport but definitely worth the efforts. Around 10-15 mins walking from Sengoku Kogen Bus station which is still acceptable if you are patience enough. Do note that neighbor eatery is almost non-existent therefore you basically have only one option to dine-in at the hotel which is slightly costly per head especially the dinner buffet. Both dinner & breakfast buffet is good, great ambient and service enhance the dining experience. The staff is chatty some of them can speak Mandarin so my elder parent can communicate properly with them and feel like home. Window views are great and the semi-open onsen is superb! Really hope to revisit again.

Reviewed March 23, 2018

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9.6
Exceptional
Jimmy from United States
Family with young children
Superior Room
Stayed 1 night in October 2016

Beautiful Hotel”

This hotel was expensive but it was worth it. Room was spacious with a pretty nature view. Even when it was raining it was pretty. You can see people play golf and it was enjoyable with all the green. We did not get to try the onsen but I'm sure it would've been nice.

Reviewed May 23, 2017

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