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Hakuba Highland Hotel
Twin - Non-Smoking - Bed, Hakuba Highland Hotel in Hakuba
a large outdoor dining room with a view of the mountains, Hakuba Highland Hotel in Hakuba
a black and white photo of a fire hydrant, Hakuba Highland Hotel in Hakuba
Interior view, Hakuba Highland Hotel in Hakuba
Interior view, Hakuba Highland Hotel in Hakuba
Fitness center, Hakuba Highland Hotel in Hakuba

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8.5

Excellent

372 reviews

372 reviews

View20
Breakfast11
Housekeeping5
See map
See map

8.1

Excellent

Location rating score

Excellent location
Parking
FREE
Nearby landmarks
Hakuba Field Sport Gym 110 m
Otha Pharmacy 600 m
Hakuba Train Station 680 m
Matsumoto Kiyoshi 870 m
Oidenotsuri Bridge 890 m
Oide Park 900 m
A-COOP 930 m
Big 1.0 km
Delicia Hakuba 1.2 km
Mimizuku Onsen 1.2 km

Hakuba Highland Hotel

21582,Hokujo,Hakuba-mura,Kitaazumi-gun, Hakuba, Hakuba, Japan, 399-9301 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Hakuba part of Hakuba, this property puts you close to attractions and interesting dining options. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

690 meters to public transportation

Excellent breakfast

Excellent view

Free Wi-Fi in all rooms!

Sauna

Hygiene Plus

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Bicycle rental

Car park

Shuttle service

Free Wi-Fi in all rooms!

Fitness center

Sauna

Luggage storage

Game room

Your dates are popular among travelersUsers are booking a place in Hakuba every 21 minutes on Agoda.com
Value for money8.9
Distance to city center1.0 Km
Location rating8.1

Rooms available at Hakuba Highland Hotel

Excellent
Room comfort & quality

8.3

Mountain View Twin bed
...
  • Room size: 20 m²/215 ft²
  • Mountain view
  • 2 single beds or 1 sofa bed
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Twin - Non-Smoking
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 2 single beds and 1 sofa be...
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Twin Room
...
  • Room size: 21 m²/226 ft²
  • Mountain view
  • 2 single beds
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Twin Room
...
  • Room size: 21 m²/226 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Twin Room
...
  • Room size: 21 m²/226 ft²
  • Mountain view
  • 2 single beds
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Standard Twin Room with Mountain View
...
  • Room size: 20 m²/215 ft²
  • Mountain view
  • 1 sofa bed and 2 single bed...
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Room
...
  • Room size: 40 m²/431 ft²
  • Mountain view
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Twin Room
...
  • Room size: 21 m²/226 ft²
  • Non-smoking
  • 2 single beds
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Room
...
  • Room size: 40 m²/431 ft²
  • Mountain view
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Room
...
  • Room size: 42 m²/452 ft²
  • Non-smoking
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Frequently asked questions

What time is check-in and check-out at Hakuba Highland Hotel?

Check-in is from 03:00 PM, and check-out is until 10:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out.

How do I get to Hakuba Highland Hotel?

A stay at Hakuba Highland Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Hakuba Highland Hotel has a car park right on site for maximum convenience. Parking is available for an additional charge.

Is breakfast offered at Hakuba Highland Hotel?

Wake up to a great buffet breakfast at Hakuba Highland Hotel. Adults can enjoy breakfast offered with an additional charge of 1200 JPY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Hakuba Highland Hotel?

Hakuba Highland Hotel features an on-site restaurant for your dining convenience.

What is the smoking policy at Hakuba Highland Hotel?

Hakuba Highland Hotel does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to Hakuba Highland Hotel?

The closest train, metro, or bus station to Hakuba Highland Hotel is Hakuba Train Station, 680 m away.

What restaurants are nearby Hakuba Highland Hotel?

Restaurants including Grindel, koubo-nikki and Riki are popular in Hakuba Highland Hotel’s neighborhood which is known as Hakuba.

What are popular attractions near Hakuba Highland Hotel?

Hakuba Highland Hotel’s location in the Hakuba neighborhood makes it close to famous attractions including Mimizuku Onsen, Hakuba Happo Onsen (Hot Spring) and Hakuba Ski Jumping Stadium.

What popular natural sightseeing spots are close to Hakuba Highland Hotel?

Hakuba Highland Hotel’s nearby natural sights include Oide Park, Hakuba Lion Adventure and Happoone Shizen Kenkyu Road located in the same Hakuba area.

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Explore the neighborhood

What people love about Hakuba Highland Hotel

  • 10

    Exceptional
    Cleanliness

    "The hotel itself is extremely clean and comfortable like a 6-star."

    YUK

    |

    June 18, 2019

  • 10

    Exceptional
    Breakfast

    "Dinner and breakfast were very nice like in a 5-star hotel."

    Tsz

    |

    January 26, 2023

  • 10

    Exceptional
    Breakfast

    "Kids love the breakfast, dinner and especially the onsen."

    Erwin

    |

    July 9, 2019

Property ranking|Compared to 533 Hakuba properties
See all rankings
Room comfort score
8.3/10
Value for money score
8.9/10
Service score
9/10
Cleanliness score
8.7/10
Better than
96
%
of Hakuba properties
Better than
95
%
of Hakuba properties
Better than
92
%
of Hakuba properties
Better than
92
%
of Hakuba properties
Overall rating:

8.7

Excellent
209 reviews
Cleanliness
8.7
Facilities
8.7
Location
8.1
Read all reviews >
More about Hakuba Highland Hotel

More about Hakuba Highland Hotel

Hakuba Highland Hotel

All offerings provided by Hakuba Highland Hotel help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Exploring Hakuba is made even more convenient with the shuttle services available at the hotel. For guests arriving by car, parking is provided free of charge.
Always get the assistance you need with front desk services including luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. Cold evenings are even better than warm ones, when you can cozy up at the hotel's fireplace. For longer stays or whenever you need it, the laundromat and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like daily housekeeping let you get the most out of your time at Hakuba Highland Hotel. For guests who would like to smoke, the designated smoking areas are available.
A range of amenities is offered in guestrooms at Hakuba Highland Hotel. Enjoy your stay even more at the hotel, knowing that some selected rooms include air conditioning. For a bit of entertainment, guests will find television and cable TV available in some selected rooms. Don't worry about being thirsty as a refrigerator and instant tea are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer and towels available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Hakuba Highland Hotel. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. At any time of the day or night, you can serve yourself a snack at the hotel's vending machines.
A day in will be as fun as a day out with ranges of recreational activities offered at Hakuba Highland Hotel. Have fun with your fellow guests and indulge in winter's best snow activities, knowing that ski equipment rentals can easily be accessed. A relaxing end to every day is possible with a visit to the massage and sauna. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops.


Reasons to stay here

Find rooms here that are cheaper than 96% of all other options in the city.
Compared to other accommodations in Hakuba, facilities here are rated higher than 96% of them.
Compared to the city's accommodation options, this hotel scored higher than 96% of them for food and dining.

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Amenities and facilities

Excellent
Facilities

8.7

Most talked about facilities

Food & Dining

9 mentions

View

9 mentions

Breakfast

8 mentions

Internet

1 mention

Languages spoken
  • Japanese
Outdoor
  • Bicycles
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Game room
  • Garden
  • Hiking
  • Massage
  • Sauna
  • Skiing
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Restaurants
  • Vending machine
Swimming & soaking
  • Hot spring bath
Services and conveniences
  • Air conditioning in public area
  • Daily housekeeping
  • Elevator
  • Fireplace
  • Heating in public area
  • Laundromat
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Shops
  • Smoking area
For the kids
  • Family room
  • Playground
Access
  • Fire extinguisher
  • Non-smoking rooms
  • Pets allowed
  • Smoke alarms
Getting around
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [on-site]
  • Shuttle service
Sports equipment rental
  • Bicycle rental
  • Ski equipment rentals
Available in all rooms
  • Air conditioning
  • Free bottled water
  • Hair dryer
  • Non-smoking
  • Towels

Food and dining

Restaurants on site
Main Dining Room
  • Cuisine: International, Japanese, Local
  • Menu: A-la-carte

Location

21582,Hokujo,Hakuba-mura,Kitaazumi-gun, Hakuba, Hakuba, Japan, 399-9301
Excellent
Location

8.1

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Children under 3 years old stay for free if using existing bedding.
  • Children 4 - 6 years old will be charged JPY 2,500 per child per night when using existing bedding.
  • Children 7 years and over are considered as adults.
  • Children under 7 years old who need an extra bed will be charged the same rate as an adult.
  • Extra fees as mentioned will be collected at the property.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-in until12:00
  • Check-out from07:00
  • Check-out until10:00
  • Reception open until12:00
Getting around
  • Distance from city center1.0 Km
Extras
  • Breakfast charge (unless included in room price)1200 JPY
  • Daily Internet/Wi-Fi fee0 JPY
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges0
  • Number of floors6
  • Number of restaurants1
  • Number of rooms 67
  • Room voltage100
  • Year property opened1974
  • Most recent renovation2013
Parking
  • Daily parking fee0 JPY

Reviews of Hakuba Highland Hotel from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness8.7
Facilities8.7
Location8.1
Room comfort and quality8.3
Service9.0
Value for money8.9
High score for Hakuba
Rating
9+ Exceptional (57)
8-9 Excellent (37)
7-8 Very Good (23)
6-7 Good (9)
<6 Below Expectation (1)
Time of the year
Mar - May (32)
Jun - Aug (11)
Sep - Nov (17)
Dec - Feb (67)
All guests (209)
All room types
All languages

Show reviews that mention 

Showing 127 verified guest comments
12345
10.0
Exceptional
YUK from Hong Kong SAR, China
Solo traveler
Twin - Non-Smoking
Stayed 1 night in June 2019

Perfect”

Walkable distance from train station but the location is at a little higher field and has a magnificent view overlooking the town of Hakuba with snowy mountains as background. The hotel itself is extremely clean and comfortable like a 6-star. I also appreciate the pictures hanging along the corridors which make the hotel lively and heartwarming. Hakuba is a must visit because of this hotel!

Reviewed June 18, 2019

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10.0
Exceptional
Erwin from Indonesia
Family with young children
Mountain View Twin bed
Stayed 2 nights in February 2019

Great Winter Holiday Stay”

Been to this hotel twice. Kids love the breakfast, dinner and especially the onsen. Onsen mountain view during winter time is excellent and relaxing. They provide shuttle to the ski areas. Will definitely come back again for our winter holidays.

Reviewed July 09, 2019

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10.0
Exceptional
Lor from Cambodia
Family with young children
Superior Japanese-Western mixed - Non-Smoking
Stayed 1 night in April 2019

Good ”

Very good service very friendly staffs and delicious food

Reviewed April 18, 2019

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9.6
Exceptional
Deniese from Japan
Solo traveler
Twin - Non-Smoking
Stayed 1 night in October 2019

Great views from both outside onsens! ”

Staff was helpful and many spoke English. Shuttle was convenient. I would stay there again.

Reviewed October 24, 2019

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9.6
Exceptional
Garry from Australia
Family with teens
Mountain View Twin bed
Stayed 4 nights in January 2020

Highly recommend!!”

Fantastic value for money. The staff were incredibly I would highly recommend!!

Reviewed January 13, 2020

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8.8
Excellent
Vinh from Australia
Group
Mountain View Twin bed
Stayed 6 nights in March 2019

Traditional experience with amazing Japanese service”

Friendly and highly tolerant staff. Great food for breakfast and dinner. Beautiful view and amazing onsen. Only issue was that it was distance from the main town. Good thing was that Hakuba Highland Hotel offered shuttles from the hotel into town.

Reviewed March 19, 2019

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8.8
Excellent
David from Japan
Couple
Standard Mountain View Twin Room Upper Floor
Stayed 2 nights in June 2020

Great location, great onsens, and older facility but very well kept ”

This place was extremely above my expectations given the price...I was most pleasantly surprised. Highly recommend. From experienced onsen traveler

Reviewed June 19, 2020

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8.4
Excellent
brian from United States
Couple
Twin Room
Stayed 5 nights in February 2019

Excellent”

All the staff were super friendly and helpful for all our needs.

Reviewed February 19, 2019

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10.0
Exceptional
Leo from Hong Kong SAR, China
Couple
Mountain View Twin bed
Stayed 2 nights in July 2018

It may look old from outside but everything else about this hotel is great !”

This is the best hotel out of out 11-day travel in Japan. I love its nostalgic ski resort feeling . Breakfast and dinners were wonderful. Its Onsen is even better than another high end onsen resort I visited later at Mount Fuji. My husband and I highly recommend Hakuba Highland Hotel

Reviewed August 18, 2018

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8.7
Excellent
Wichai from Thailand
Couple
Stayed 1 night in November 2014

My room was renovated so it is new”

Outdoor onsen, big new room, great foods, staff very polite

New carpet, new unit bathroom, good heater, good buffet breakfast and dinner. Got an upgrade to mountain view. I booked mountain view for the 2 last nights and wood view for the first night. Hotel is old but my room is newly renovated. Large parking lot. Can walk from Hakuba Train Station to the hotel in about 15 minutes, going up a highland, good view. Good onsen, both indoor and outdoor. Have sauna in the onsen. Staff very good but some can speak English, not all staff. They sent us to the Happoone Station and train station. Hotel guests pay less for buffet breakfast and buffet dinner. Can see a bit snow on mountain tops. About 1 degree C in mid November now.

Reviewed November 17, 2014

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10.0
Exceptional
Wing from Hong Kong SAR, China
Couple
Twin - Non-Smoking
Stayed 5 nights in January 2016

Very Value for Money”

It is the second time we stayed in this hotel, it is a very thoughtful hotel from the food, we love the freshness and variety; the view from the restaurant, we can have a wide view of Hakuba mountains; the Onsen, I just love the open wide view with freshing air; the transport, basically we can get to all the ski area with shuttle bus; discounted ski life pass; the room, not very big but very thoughtful furnishing so that our stuff can be well placed. We are thankful to Ms Chika who is very helpful, can speak good English and understand our needs. We sure will come back and it is a highly recommended hotel to stay in Hakuba and enjoy the snow seasons~

Reviewed January 28, 2016

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9.6
Exceptional
Livia from Canada
Couple
Stayed 3 nights in December 2017

Awesome services! ”

The only downside about this hotel is that its about 1km away from the station and restaurants (uphill walk in the snow) but the hotel is always happy to provide shuttle bus to the station and back. It was early snow season when we arrived at Hakuba and the resort didnt have shuttle bus running yet. The hotel offered their own shuttle bus to and pick up from the ski hills! The building itself was a bit dated but me and my boyfriend really enjoyed their recently renovated hot spring! The buffet style breakfast/dinner were good and very reasonably priced. Lastly, I have to mention all the staffs were very nice, friendly, and helpful! We would love to stay with them again!

Reviewed December 26, 2017

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7.7
Very good
Fu from Hong Kong SAR, China
Couple
Twin - Non-Smoking
Stayed 5 nights in January 2016

I will definitely be back!”

Very helpful and polite staff, decent onsen, value for money

My wife and I stayed in this hotel for 5 nights for a ski trip. This is an older hotel (like most of the mid range hotels in Hakuba), not extravagant, but is clean and homely. We took a Chuo Taxi from Narita which, after 5.5 hours, dropped us off directly at the hotel. Otherwise, one can drive or take a train to Hakuba Station or Nagano Station and get connections there. The hotel is about 20mins ride from Happo-One and Goryu/47, so you need to take the free shuttle buses to get to the slopes and back. But since Hakuba consists of different ski resorts, one has to take shuttle buses anyway to get to the different resorts anyway. The hotel is located up a small hill, and away from any apres-ski activities, so one has to take a taxi for that. For us, this was no problem, as we usually enjoy a quiet time soaking in the onsen and then go for an early dinner anyway. We booked a Western style twin room a few months ahead and got a very good rate. The size of the room was not big but it has a sofabed, so can sleep three. Décor was older style but the room was very clean. There was a small flat screen TV and kettle. Heater and Wifi worked very well. Our package was Half Board. We found the breakfast and dinner buffets quite good, and there was decent variety (although we got a bit bored after 5 nights). Despite most of the front desk staff did not speak much English, they were extremely helpful, polite and friendly. Their efforts definitely scored top marks from us. Overall, this is a typical small and quiet mid-range hotel. It is older but clean hotel with most that you need for a quiet ski focused holiday. For us, it was excellent value for money. If you prefer having bars and restaurants nearby, this is not the hotel for you. But for us, we will definitely try to stay here again next time we ski in Hakuba.

Reviewed February 14, 2016

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9.0
Exceptional
Felice from Singapore
Couple
Stayed 1 night in January 2015

3 mins to Hotel by Taxi from Hakuba JR Station”

Onsen, Food, Scenery

Had a hard time going to the hotel from the station as we reached JR station too late, hard to get a taxi and no shuttle bus. Shuttle service have to liaise with hotel and let them know what time you will be reaching the Hakuba station so they can arrange. Hotel staff were very friendly and make efforts in helping our request. The snowing scenery was awesome. Onsen during winter was perfect. However travellers going there mostly do snow ski or snowboarding. There is free shuttle bus going to different ski area, however only for people with skiing or snowboarding equipment. The hotel buffet was a spread of delicious and cheap (if not included in hotel package - per pax is 600 yen). Transportation was a hassle as Taxi is expensive and the next alternative is by walking. If going to JR station, hotel will provide chattered service.

Reviewed January 28, 2015

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9.2
Exceptional
brian from United States
Couple
Mountain View Twin bed
Stayed 3 nights in June 2018

Great stay”

Thankyou Yamamoto-san and other staff that was so friendly and helpful with all our needs. It was a long trip for us to make it out to the Hakuba area, but the staff made the trip a very pleasant one. The hotel is a bit out of town, but the shuttle service was excellent with getting us to where we needed to go. The breakfast and dinner buffets were totally amazing with both traditional Japanese and American foods. We will definitely be back again during the winter snow season, for an expected great experience.

Reviewed June 12, 2018

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7.7
Very good
Samantha from Singapore
Couple
Twin - Non-Smoking
Stayed 4 nights in December 2013

An absolute delight !”

Attentive Service Staff, Great Onsen, Great Room

Kudos to the amazing team at Hakuba Highland who made our stay such a happy and memorable one. The staff were very attentive and in spite of the language difference, it was such a wonderful experience for us. The hotel staff were definitely willing to go the extra mile for us to ensure all our needs were met and were always a step ahead ! I loved the fact that the staff remembered little things like where we had gone snowboarding the day before and were quick to inform us of the free shuttle services available if we wanted to go there again the next day .

Reviewed December 21, 2013

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8.8
Excellent
Nuryasmin from Singapore
Family with teens
Twin Room
Stayed 2 nights in February 2018

Perfect location in Hakuba”

This was the perfect hotel to stay in when in Hakuba. Only a 7 min ride downtown and 15 min ride to a nearby ski resort. View from the room, hotel compound and onsen was amazing!!! Didn’t expect much for breakfast and dinner but it turned out great! They made an attempt to change the menu for the 2 days that we were there. Love this place so much I want to come back!!

Reviewed February 28, 2018

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9.0
Exceptional
Wichai from Thailand
Couple
Stayed 2 nights in November 2014

Good view from room”

Good buffets, excellent staff, good onsen indoor and outdoor

For this booking, I booked room with breakfast and dinner for 2 nights and never regret. Very good buffets. All good except hotel is old and outdated. Our room is renovated so it is new with stunning mountain view. After we checked out, the staff sent us to Hakuba Train Station.

Reviewed November 22, 2014

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9.0
Exceptional
Kevin from Canada
Couple
Twin - Non-Smoking
Stayed 4 nights in January 2013

Fantastic Place”

Perfect complement to a ski holiday

Really loved this place. Great staff, great location. They offer free pick up when you get to Hakuba, free shuttles to the ski hills, washing machines to do your own laundry, and free internet. Perhaps the best feature is the Onsen which is also free if your a hotel guest, and a perfect way to relax after a day on the slopes.

Reviewed January 21, 2013

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8.3
Excellent
INDRAWAN from Indonesia
Couple
Stayed 2 nights in November 2014

Good place for relax”

Cozy, great hospitality, love the onsen!

Eventhough most of the customers are older people, but me and my wife really enjoyed the hotel, the dinner, and the scenery! We also enjoyed the outdoor onsen, and it's already included if you stayed in hotel. I hope one day i can visit and stay at hakuba in the future. The hotelier really nice and helpful. Luckily they provide free shuttle bus from station. Will recommend this place to friends and family.

Reviewed November 06, 2014

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