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Hard Rock Hotel Desaru Coast
Hard Rock Hotel Desaru Coast
Hard Rock Hotel Desaru Coast
Hard Rock Hotel Desaru Coast
Hard Rock Hotel Desaru Coast
Hard Rock Hotel Desaru Coast
Hard Rock Hotel Desaru Coast

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8.4

Excellent

6,557 reviews

6,557 reviews

Housekeeping138
Breakfast83
View44
See map

8.2

Excellent

Location rating score

Excellent location - 370 meters to the beach
Parking
FREE
Nearby landmarks
Desaru Coast Adventure Waterpark 240 m
First Aid Room 260 m
Desaru Beach 370 m
The Els Club Desaru Coast - Ocean Course 1.5 km
Tunamaya Beach & Spa Resort 2.0 km
Fisherman Museum (Muzium Nelayan) 2.5 km
Sand & Sandals Resort & Spa 2.6 km
Tanjung Penawar 4.3 km
Sebana Golf Resort 4.4 km
Tanjung Lompat 4.7 km

Hard Rock Hotel Desaru Coast

Jalan Pantai 3, Desaru Coast,, Desaru Beachfront, Desaru, Malaysia, 81930 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Desaru Beachfront part of Desaru, this property puts you close to attractions and interesting dining options. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Excellent food & dining

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Fitness center

Spa

Check-in/out [express]

Luggage storage

This property is in high demand!

18 travelers have booked today.

Value for money8.0
Distance to city center79km
Location rating8.2

Rooms available at Hard Rock Hotel Desaru Coast

Duplex Suite
...
  • Room size: 89 m²/958 ft²
  • Garden view
  • 1 bunk bed & 1 king bed
Enter dates to see prices
Rock Royalty King Room
...
  • Room size: 42 m²/452 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Studio Suite
...
  • Room size: 54 m²/581 ft²
  • Garden view
  • 1 king bed and 1 bunk bed
Enter dates to see prices
Superior Double
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 2 double beds
Enter dates to see prices
Rock Suite
...
  • Room size: 108 m²/1163 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Deluxe King
...
  • Room size: 42 m²/452 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Rock Royalty Double Room
...
  • Room size: 42 m²/452 ft²
  • Balcony/terrace
  • 2 double beds
Enter dates to see prices
Superior King
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Deluxe Double
...
  • Room size: 42 m²/452 ft²
  • Balcony/terrace
  • 2 double beds
Enter dates to see prices
Rock Star Suite
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 2 futons and 1 king bed or ...
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hard Rock Hotel Desaru Coast?

Check-in is from 04:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hard Rock Hotel Desaru Coast?

Hard Rock Hotel Desaru Coast is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Hard Rock Hotel Desaru Coast has a car park right on site for maximum convenience. Parking is available for an additional charge. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Desaru with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Hard Rock Hotel Desaru Coast?

Wake up to a great buffet breakfast at Hard Rock Hotel Desaru Coast. A selection of food types including western and asian breakfast options is available for guests.

What are my dining options at Hard Rock Hotel Desaru Coast?

Hard Rock Hotel Desaru Coast features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. International cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Hard Rock Hotel Desaru Coast?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings and private events can be hosted at Hard Rock Hotel Desaru Coast. Small or intimate events like birthday parties, entertainment events and honeymoons can also be accomodated. Services for in-house catering, in-house planning and audio-visual equipment are offered to help your event go smoothly.

Can business events be hosted at Hard Rock Hotel Desaru Coast?

On-site venues and convenient event services make Hard Rock Hotel Desaru Coast an ideal choice for hosting events such as corporate events and meetings. The 3 venues can accommodate you and your guests. Audio-visual equipment is available to help your business event or meeting a successful one.

What is the smoking policy at Hard Rock Hotel Desaru Coast?

Hard Rock Hotel Desaru Coast does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Hard Rock Hotel Desaru Coast?

Hard Rock Hotel Desaru Coast is located in Desaru Beachfront, famous for good restaurants such as The Elephant & The Butterfly Mexican Poolside Bar & Grill, Prego and Seasonal Tastes.

What are popular attractions near Hard Rock Hotel Desaru Coast?

Guests at Hard Rock Hotel Desaru Coast can easily visit Desaru Coast Adventure Waterpark, Tunamaya Beach & Spa Resort and Fisherman Museum (Muzium Nelayan) located in the Desaru Beachfront area.

What popular beaches are close to Hard Rock Hotel Desaru Coast?

Guests at Hard Rock Hotel Desaru Coast can easily visit Desaru Beach in the Desaru Beachfront area.

What popular natural sightseeing spots are close to Hard Rock Hotel Desaru Coast?

Hard Rock Hotel Desaru Coast is located in the Desaru Beachfront area, which is famous for natural sightseeing destinations such as Tanjung Penawar and Tanjung Lompat.

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Explore the neighborhood

What people love about Hard Rock Hotel Desaru Coast

  • 8.8

    Excellent

    "Awesome live band entertainment at night."

    Alvin

    |

    September 19, 2022

  • 10

    Exceptional

    "Satisfied, food is awesome."

    Norsaidah

    |

    September 15, 2022

  • 10

    Exceptional

    "Easy access to water park."

    Ritchie

    |

    September 13, 2022

Overall rating:

8.4

Excellent
6,557 reviews
Cleanliness
8.9
Facilities
8.4
Location
8.2
Read all reviews >
What travelers say they love:
Good amenities and suitable for family and couple.
Lin from Singapore
Family with young children
More about Hard Rock Hotel Desaru Coast

More about Hard Rock Hotel Desaru Coast

Hard Rock Hotel Desaru Coast

Hard Rock Hotel Desaru Coast provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi and car hire services to help you get to where you want to go in Desaru.
Parking is always available, provided by the hotel for their driving guests. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include room service, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms at Hard Rock Hotel Desaru Coast include a balcony or terrace, as part of the room design. Some selected rooms have television and in-room video streaming to keep guests entertained.
The hotel also provides guests with a coffee or tea maker and mini bar in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms. Selected room rates may have access to the executive lounge provides high-end services in an atmosphere of sophisticated luxury.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. If you're picky about eating, don't worry! Hard Rock Hotel Desaru Coast has a selection of cuisine types including halal options.
Have fun at night with your travel companions right at the hotel's bar.
Hotel's host of recreational offerings ensures you have plenty to do during your stay. Pamper and indulge yourself with a visit to the massage and spa. The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy.
In a competitive mood? Get sporty with your travel group or other guests at the yoga room and golf course on site in the hotel. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.

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Amenities and facilities
Excellent
Facilities

8.4

Most talked about facilities

Breakfast

50 mentions

Swimming Pool

33 mentions

Housekeeping

31 mentions

Food & Dining

22 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Golf course [on-site]
  • Massage
  • On-site entertainment
  • Spa
  • Swimming pool [outdoor]
  • Tours
  • Water park
  • Yoga room

Cleanliness and safety

  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Family room
  • Kids club
  • Kids facilities
  • Kids meal
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Coffee/tea maker
  • Free bottled water
  • Hair dryer
  • Ironing facilities
  • Mirror
  • On-demand movies
  • Scale
  • Shower
  • Toiletries
  • Towels
  • TV [flat screen]
  • Wi-Fi [free]
Food and dining
Restaurants on site

The Elephant and the Butterfly

  • Cuisine: Mexican
  • Menu: Buffet

Sessions

  • Menu: Buffet, A-la-carte

Constant Grind

  • No additional information available

GMT +8

  • No additional information available
Location
Jalan Pantai 3, Desaru Coast,, Desaru Beachfront, Desaru, Malaysia, 81930
Excellent
Location

8.2

Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The Hotel is open for fully vaccinated travellers only. Children aged 17 and below must be accompanied by fully vaccinated parents.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from16:00
  • Check-out until11:00

Getting around

  • Distance from city center79km

The property

  • Number of bars/lounges1
  • Number of floors5
  • Number of restaurants3
  • Number of rooms 365
  • Year property opened2018

Reviews of Hard Rock Hotel Desaru Coast from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.9
Facilities8.4
Location8.2
Service9.0
Value for money8.0
High score for Desaru
Rating
9+ Exceptional (606)
8-9 Excellent (204)
7-8 Very Good (247)
6-7 Good (84)
<6 Below Expectation (146)
Time of the year
Mar - May (205)
Jun - Aug (394)
Sep - Nov (300)
Dec - Feb (388)
All guests (3,254)
All room types
All languages

Show reviews that mention 

Showing 1,287 verified guest comments
12345
10.0
Exceptional
Zhen from Singapore
Couple
Superior King
Stayed 2 nights in December 2019

Great short-getaway from buzzing city”

1) Location 5/5 Perfect for those who drive cause it takes us only 2hours inclusive of jam to reach 2) Hotel and facilities 4.5/5 New, spacious, clean but room have a bit of smell (probably need some sanitizing) . We tried their Mexican restaurant , food is amazingly good and highly recommended for the health conscious cause it is not too oily and salty. Main restaurant buffet selection is pretty wide. Their cafe also serves good coffee but can have wider selections of pastry. Gym is spanking clean with wide selection of equipment including Didn’t use the pool cos is always so crowded. Every level has water dispenser for you to refill water. 3) Staff 5/5: Everyone is welcoming and efficient especially so during the breakfast hours . From the counter crew to restaurant crew to retail crew to house-keeping crew and even the security guard, everyone is smiley and they can answer you pretty well with our queries. We also went to the water theme park. like it

Reviewed December 19, 2019

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Dear Zhen, thank you for staying with us and for the amazing feedback. We are really glad that you enjoyed the stay and we appreciate the incredible support on the 'Save The Planet' initiative that we implemented to replace the plastic bottles with refillable water flasks in every guestrooms. Your kind compliments to all our band members are well received ind it was our great pleasure of serving you. We had a great time with you and we look forward to rockin'out your next stay with us! 🎸

Responded December 20, 2019
Hard Rock Hotel Desaru Coast
10.0
Exceptional
Nor from Malaysia
Family with young children
Superior King
Stayed 2 nights in August 2020

Wonderful Birthday Vacation”

We had a great weekend & Merdeka holiday here. We are here to celebrate our 12th wedding anniversary and my wife's birthday. The check in process was smooth and fast following the Covid-19 SOP. The Deluxe King room was spacious and very comfortable for the 3 of us. All the staff were very friendly and helpful. The breakfast buffet at Sessions was simple but good and well organized. The birthday dinner we had at The Elephant and The Butterfly was wonderful and the Mexican foods were so delicious. Aizat entertained us with his fabulous service. The waterpark activities at the Adventure Waterpark was quite limited due to the SOP and the wave pool was closed for maintenance. Overall, we had a great vacation and thank you HRHDC for the wonderful service. We would love to come again soon.

Reviewed September 03, 2020

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Thanks for the rockin' review, Nor! It's great to know everyone enjoyed the holiday and what we have to offer. So thankful for your compliments about our service, people, and food. It was a pleasure having you with us. We look forward to celebrating many more milestones with you and your family. Rock on! 🎸

Responded September 25, 2020
Hard Rock Hotel Desaru Coast
10.0
Exceptional
VICKNESHWARAN from Malaysia
Family with young children
Superior King
Stayed 2 nights in January 2020

Extremely nice place”

We had a great time! Rooms were spacious, clean and new. Staffs were extremely nice and courteous and always willing to assist with any queries we might have. My 5YO daughter had a super fun time in the Roxcity Kids Club. Pool is a little smaller (much smaller then HRH Penang) but I believe thats cause of Desaru Coast Water Park next door. Guests of HRH has direct access to the Desaru Coast Waterpark. So thats another plus point. Food was good. Breakfast buffet had a lot of options. Similar to HRH Penang. It was good. We went right after the hols. It was calm and quiet. Weather was perfect. Cloudy and windy with a bit of sun and light drizzle. Overall fantastic stay and experience. We will definitely be back soon! :)

Reviewed January 06, 2020

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Hey Vickneswaran, massive thank you for the perfect rating and amazing feedback. We are really glad that you enjoyed the Hard Rock experience at Desaru Coast and wd we look forward to rockin' out your future stay with us again! 🎸

Responded January 06, 2020
Hard Rock Hotel Desaru Coast
10.0
Exceptional
Zulkifli from Malaysia
Family with young children
Superior Double
Stayed 2 nights in July 2020

Magnificent staycation”

Beach is clean and smooth sand, even though sharing with Westin private beach. Suggest to walk to the beach instead of hop-on HR free shuttle. Beach is just 10 mins walking distance. Roxity kids club, suggest to scan the QR code situated in-front of the roxity kids club door entrance before the door opens. The club opens at 10am with limited 15 kids per session, been queuing in front of the club since 9am. At 9.55am the door opens and the staff starts calling name who had scan the QR code earlier and registered. I filled in the QR code quickly and manage to slot in 3 kids.

Reviewed August 03, 2020

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Thank you Zulkifli for sharing your kind compliments with us. We're glad that you enjoyed the overall stay experience with us.It was truly great to have you with us and we're looking forward to welcome you back soon! 🎸

Responded August 06, 2020
Hard Rock Hotel Desaru Coast
10.0
Exceptional
Kwang from Singapore
Family with young children
Superior Double
Stayed 3 nights in June 2022

Perfect hotel with kids”

The location is very convenient, with lots of food options available. Service quality of this hotel is excellent with very friendly and accommodating staffs. Rooms are clean and well furbished. Most importantly, for family with young kids, this is the perfect hotel for you given that it is right beside a very nice water theme park and there is a private direct access to the park from the hotel. Overall, a great place to spend a getaway with your family. We'll definitely be back for more. Keep up the good work, Hard Rock Hotel, Desaru!

Reviewed July 10, 2022

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Welcome to the Show, Kwang! Thanks for the perfect score and awesome review! We cannot thank you enough for the special compliments overall in recognition of our people and property. Our people are truly the best asset we have, and we are indeed very proud. We’re delighted to hear that you thoroughly enjoyed having rockin' fun with us. Looking forward to rocking with you again!

Responded July 14, 2022
Hard Rock Hotel Desaru Coast
10.0
Exceptional
Poh from Singapore
Couple
Superior King
Stayed 1 night in June 2022

Great view, functional layout, spacious and clean!”

Pros: 1) Able to play music on their smart TV 2) Can watch movies on their TV 3) Live band till 11+pm! 4) Free shuttle bus to Desaru coast 5) Free breakfast (but food is okay only) 6) Clean 7) Functional layout 8) Easy check in and check out 9) Direct access to Waterpark 10) Room comes with balcony 11) Can refill water with the sanitized water bottle provided in the room 12) Foam Party available Cons: 1) lobby smells a little at level 6 2) Not accessible to other amenities if not driving

Reviewed June 16, 2022

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Welcome to the show, Poh! Thank you for being part of the Hard Rock family and we look forward to hosting you again! 🎸

Responded June 17, 2022
Hard Rock Hotel Desaru Coast
10.0
Exceptional
Li from Singapore
Family with young children
Superior Double
Stayed 2 nights in June 2019

We will be back ”

Had a great 2 night stay here. Hotel is clean and new. Complimentary mini bar that is top up daily. It’s quite a comprehensive minibar with soft drinks and packet drinks, kit kat, double decker, and biscuits. Staff are all very ready to help. Staff at Kids Club was also wonderful when we left our 3 kids there. Buffet dinner is great but breakfast was not as good. Overall we enjoyed our stay and kids can’t wait to be back!

Reviewed June 29, 2019

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Dear Li, thank you for the awesome review and we are very happy that you enjoyed our complimentary mini bar, Roxity Kids Club and signature rockstar service that have made your stay amazing. Keep on rocking and we look forward to welcoming you back again soon. Best Regards, Hard Rock Hotel Desaru Coast.

Responded June 29, 2019
Hard Rock Hotel Desaru Coast
10.0
Exceptional
Wan from Malaysia
Family with young children
Superior King
Stayed 2 nights in July 2022

Great family time!”

Celebrated our anniversary here for 3D2N. 1. Great service- All staff (from counter, restaurant, pool, etc) were very attentive and friendly - customer oriented culture observed. 2. Great food - breakfast as expected from 5star hotel. Lunch and dinner at Sessions is really good. Celebrated anniversary dinner per their package at the Elephant and the Butterfly - tremendously good! It’s something that we will remember and come back for again. 3. Great facilities- spent the whole time in the hotel - the pool, the playground (our daughter loves this), the coffee place, and of course the live band! Was also duly surprised Hard Rock set up a stage on the second night, coincidentally on our announcement! Love this place!

Reviewed July 12, 2022

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Welcome to the Show, Wan! Thank you for staying with Hard Rock Hotel Desaru Coast on this trip. The team is ecstatic to read of how great your overall experience was with us, we cannot thank you enough for your wonderful comments about our people, food, and service. Our people will be very happy to know that the hard work and dedication they put into giving guests great experiences continues to pay off. We can't wait to have you as our guest again! 🤘🏼

Responded July 14, 2022
Hard Rock Hotel Desaru Coast
9.6
Exceptional
Ramnah from Malaysia
Family with young children
Superior Double
Stayed 1 night in May 2022

great for family”

Went there with my entire family. The check in was smooth for me, however my sister in-law room was receive pretty late. their room was ready at 5pm.The guest next to us at the reception also face the same issue which understandable of her anger since the room is not cheap . Thanks to the abang reception (forget his name) for helping placing our room near to each other. great for children as pool & playground available. safety also were strongly practice at the pool. kids have to wear life jacket. At night we hang to listen to the live ban d. The room is clean.instead of providing disposable water. We were given the metal reusable bottle (save the turtle) but do note that the bottle is not for you to bawak balik ya. the only issue I have is our room is one of the shower faucet do not work. Try to book a spa session but it was fully book (should book it earlier). The breakfast buffet is good. you are been seated by the staff. the water park is literally next door. I wish it was included in the room purchase however the staff said that its only included if bought thru their website (do note that also). I think its an all round kind of place. everyone from all ages can enjoy their stay here. If you have the extra money to spent I really recommend staying here

Reviewed May 30, 2022

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Welcome to the show, Ramnah! Thank you for the review and we look forward to more rockin' experiences with you. 🎸

Responded May 31, 2022
Hard Rock Hotel Desaru Coast
10.0
Exceptional
Noor from Malaysia
Family with young children
Superior Double
Stayed 2 nights in May 2022

the best vacay for 3 days 2 nights ”

we went there for birthday celebration & staycation with the kids. HRH have easy access to Desaru Waterpark and the kids really enjoy it! staff very friendly and sharing some info of local restaurant for dinner (seafood so fresh and cheap!) kids also can join kids club which available at HRH which have so much activities for them. meanwhile mom & dad can have free time and enjoy the beach at the Westin (there have available bus charters to few places). At night have live band at the lobby hotel cafe. special discounts for HR shop for stay guest. for birthday we got free cakes! the staff of cafe so nice gave my kids with free chocolates

Reviewed June 10, 2022

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Welcome to the show, Noor! It's great to see how much you and your family enjoyed your stay with us. We always aim to ensure that every guest has a rocking experience and is always delighted to hear great feedback. Looking forward to celebrating many more milestones with you and your family! Rock On! 🎸

Responded June 14, 2022
Hard Rock Hotel Desaru Coast
10.0
Exceptional
NUR from Malaysia
Family with young children
Superior Double
Stayed 1 night in May 2022

Great place to stay with your family”

Our stay was short and sweet. We love the room, ambiance and cleanliness. Food is also okay. The best place to stay especially if you intend to have fun at the Desaru water park since there is a direct access to the park. My only issue is only during check in as I have to waited 2 hours plus to get my room. I hope they can improve on that. Otherwise, good place to stay!

Reviewed May 31, 2022

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Welcome to the show, NUR! We must apologize for the shortcomings in the check-in process and thank you for letting us know too. This will be immediately corrected. Thank you for being part of the Hard Rock family and we look forward to hosting you again! 🎸

Responded June 01, 2022
Hard Rock Hotel Desaru Coast
10.0
Exceptional
Nadiah from Singapore
Family with young children
Superior King
Stayed 2 nights in January 2019

Exceptional”

Everything was perfect. Especially it's near to the theme park. You can re-entry the theme park if you're a guest at this hotel. It's just that the ticket price is not worth it. Quite expensive and not much ride. For kids, not much things to play. As for the room, i suggest to have more hanging area for clothes/towel. I choose the room with the theme park scenery. Ended up, can't see much of a view since the trees is blocking it. Breakfast was awesome. Many varieties and nice. But downside is if you were to dine in for lunch,the food is quite expensive and the taste is way below then expectation. Hotel location is good. 10mins drive to seafood and shopping. Overall love this place.

Reviewed February 01, 2019

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Dear Nadiah, thank you for the review. It was good to hear that you enjoyed the easy access to Desaru Coast Adventure Waterpark. We highly appreciate your feedback and suggestions to help us improve further and we hope we will able to meet your expectations during your next stay with us. Best Regards, Hard Rock Hotel Desaru Coast.

Responded February 07, 2019
Hard Rock Hotel Desaru Coast
10.0
Exceptional
Nurul from Malaysia
Family with young children
Superior Double
Stayed 1 night in September 2020

Great Stay!”

It was a pleasant stay at the hotel. The staff are friendly (security, bellboy, front desk, restaurant staff, housekeeping staff, customer service staff, chefs) are all well trained and accommodating. My family had our dinner and breakfast at the hotel. The pre prepared food was not much of a choice but it was good. The check in and check out process was fast and the front desk staff was so attentive and patient to answers all questions. My nephew had a blast celebrating his birthday at the hotel. We were given a connecting rooms with the water park view. It was superb! Definitely will come over again for our next family trip!

Reviewed September 21, 2020

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Thanks for the rockin' review, Nurul! It's great to know everyone enjoyed the holiday and what we have to offer. We cannot thank you enough for the kind compliments about our people. Looking forward to celebrating many more milestones with you and your family! Rock On! 🎸

Responded September 25, 2020
Hard Rock Hotel Desaru Coast
10.0
Exceptional
Abrizah from Malaysia
Family with young children
Superior King
Stayed 3 nights in December 2019

Great place for families and children”

I love HRC desaru because its spacious, new, friendly service and most of all its so fun for my children. Yes the pool is quite small but the whole point of staying there so you get the best access to the waterpark without having to drive. We got the best unobstructed view from level 7, love the water coolers concept and refill bottles. The kids club is complimentary and so fun, my kids didnt want to leave. The nannies are fun and hands on too. Food is delicious in HRC desaru. They have good live band. If they have a beach front it will be perfect!

Reviewed December 27, 2019

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Thank you Abrizah for the amazing feedback and we are really glad that you and your family had a great staycation during the festive season. Your kind words about our brand signature service and facilities are much appreciated and we look forward to rockin' out your next family vacation at Hard Rock Hotel Desaru Coast! 🎸

Responded December 30, 2019
Hard Rock Hotel Desaru Coast
10.0
Exceptional
Nadiah from Singapore
Family with young children
Deluxe King
Stayed 2 nights in January 2019

Exceptional”

Great service from the hotel. Staff was friendly too. Everything is perfect. Just that quite expensive for the location. I would suggest the hotel to have a hanging area for clothes/towel. The breakfast was awesome! With many varieties of food and the taste is superb. But downside is that when we dine in there for lunch, the food was a little bit turndown and the waiting time for the food to come is quite late. We bought tickets to the theme park. Good thing is that it can be re-entry if you're staying at this hotel. But the price for the theme park is not worth it. Not much ride. Overall i enjoyed my stay here.

Reviewed January 29, 2019

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Dear Nadiah, thank you for the review. We are glad to hear that you had a pleasant holiday and adventure-filled vacation with us. It was our pleasure to have u as our guest and we look forward to welcoming you back again. Best Regards, Hard Rock Hotel Desaru Coast.

Responded January 30, 2019
Hard Rock Hotel Desaru Coast
10.0
Exceptional
Alyce from Malaysia
Group
Superior Double
Stayed 2 nights in July 2020

Excellent Service!”

Is amazing hotel with great amenities, great restaurants, beautiful pool and most relaxing environment. But the best part was the awesome, attentive and super friendly staffs. Particularly thanks to Didi, on duty manager and Zul, guest relationships manager for their professional and considerate help on all our request and arrangement, thank you guys for your thoughtful and caring to insure that we are enjoying our stay. Not to mentioned, front desk young lady, Sarah who made our check in pleasant and smooth. Everything is perfect. Can’t wait to go back again, many times.

Reviewed July 15, 2020

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Dear Alyce, thank you for staying with us and for the kind review. We are glad that you enjoyed the overall stay and we really appreciate the heartfelt compliments our band members in attending to your requests. It was wonderful to have you with us and we look forward to welcoming you back again soon! 🎸

Responded July 17, 2020
Hard Rock Hotel Desaru Coast
10.0
Exceptional
Claudia from Singapore
Family with young children
Superior Double
Stayed 1 night in June 2019

HMM”

it was a great stay as i stayed with my family. we stayed 1 night and it was great. breakfast spread was great. customer services r superb cuz is 5 stars obviously. price is rlly pricey but i think is ok bc i stayed in 2 queen bed room and it was great. Everything was ok just that location is pretty far from town itself bc there is nothing much to eat except the hotels food cafe etc ? But it is a good location because it was located beside the waterpark and it was great! do stay here with ur fam or bf gf if u wanna travel c:

Reviewed June 03, 2019

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Thank you Claudia for the review and we are really glad that you enjoyed the stay at Hard Rock Hotel Desaru Coast. We look forward to welcoming you back again. Best Regards, Hard Rock Hotel Desaru Coast.

Responded June 03, 2019
Hard Rock Hotel Desaru Coast
10.0
Exceptional
Norshameza from Malaysia
Family with teens
Superior Double
Stayed 2 nights in July 2022

Good place to stay but have few to comments”

Good place to stay only thing my room was so far as i use agoda. Amenities must call to replenish not like other hotel i stayed if second day they will just replenish mineral water and coffee tea even have which is our entitlement. Only complimentary drinking water given on first check out second day must use reusable water. so we have to buy mineral water for travel. Balcony not clean and dirty so i dont use.

Reviewed July 06, 2022

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Welcome to the Show, Norshameza! Thanks for the perfect score! We also appreciate you for taking the time to share with us your feedback. Your comments have been discussed at length with the related departments to prevent this from happening again. Thanks for being part of the Hard Rock family, we look forward to welcoming you back!

Responded July 10, 2022
Hard Rock Hotel Desaru Coast
10.0
Exceptional
Ahmad from Malaysia
Couple
Superior King
Stayed 1 night in February 2020

Best team of staffs”

Thanks Zul for preparing the room for our anniversary. Thanks Rosli for booking our airport transfer. Thanks Sara & Sabiha (I hope the spelling is correct) for the quick check-in & check-out. Thanks to all the other staffs that I can't remember their names for making our anniversary such a great experiance. Already planning to return on my birthday.

Reviewed February 24, 2020

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Dear Ahmad, thank you very much for the wonderful feedback. We really appreciate the heartfelt compliments towards our band members in attending to your requests. Rock on and we're looking forward to your birthday visit soon! 🎸

Responded February 26, 2020
Hard Rock Hotel Desaru Coast
10.0
Exceptional
farah from Malaysia
Group
Deluxe Double
Stayed 1 night in August 2020

great for a group holiday”

manage to get connecting room for our girls holiday. get the room at level 6, air conditioner for one of the room are not functioning well, it s just fan not cold at all. the toilet have not bidet. quite frustrating, we are in Malaysia. why dont you cather for the Malaysian culture instead, dont care how international you are. the breakfast, at first we have told as ala-carte. end up actually pre-buffet. all the menu is on the buffet table is just already put in plate like in your school canteen. overall we have a pleasant stay here! oh yeah got 10% discount on shopping in house.

Reviewed August 13, 2020

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Thank you Farah for taking the time to share your review and we're glad that you enjoyed the overall stay experience with us. Your feedback and comments are duly noted as we continue to fine-tune all our offerings. It was a great pleasure to have you and we're looking forward to welcome you back soon. Rock on! 🎸

Responded August 14, 2020
Hard Rock Hotel Desaru Coast
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