Hilton Guangzhou Tianhe
Hilton Guangzhou Tianhe
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"Clean, a lot of restaurants nearby, good location"

ng

|

January 7, 2018

King Accessible Deluxe - View Hilton Guangzhou Tianhe
King Accessible Deluxe - View
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Lobby Hilton Guangzhou Tianhe
Lobby
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Interior view Hilton Guangzhou Tianhe
Interior view
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Swimming pool [outdoor] Hilton Guangzhou Tianhe
Swimming pool [outdoor]
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See map Hilton Guangzhou Tianhe
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Excellent
Location
8.3
See all 43 photos Hilton Guangzhou Tianhe
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What guests are saying:
Great location, good ambiance, well mannered staff.
Syikin from Malaysia
Business traveler
Absolutely fantastic hotel. Everything is in excellent shape with very good service.
Max from Germany
Business traveler
Very good
Joon from Singapore
Business traveler
The hotel is quite fuss free and have great facilities. It is near to the subway and railway station. There are tons of good eateries along the way which includes 3 Halal restaurants.
Mohammad from Singapore
Solo traveler
Prefect.
Somboon from Thailand
Business traveler
The Hilton is one of only two 5-star hotels that are walking distance from Guangzhou East station. The Hilton has all you'd expect in a 5 star international hotel.
ray from United States
Business traveler
very good condition^^
eunha from South Korea
Business traveler
Great stay, very happy to return
Antonios from Greece
Business traveler
Excellent
From 927 reviewsSee what guests said
8.4
/
10
Excellent cleanliness
8.9
Recommended by 92% of guests
Value for money8.3
Distance to city center1 KM
Location rating8.3
Nearest airportGuangzhou Baiyun International Airport (CAN)
Distance to airport27.1 km
  • 550 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Guangzhou

Room choices
8.6
Excellent
Room comfort & quality
This property is in high demand!Booked 29 times since yesterday
Hilton Deluxe Suite
Hilton Deluxe Suite
...
  • Room size: 81 m²/872 ft²
  • City view
  • 1 king bed
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King Deluxe Suite
King Deluxe Suite
...
  • Room size: 159 m²/1711 ft²
  • City view
  • 1 king bed
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Panorama Suite
Panorama Suite
...
  • Room size: 94 m²/1012 ft²
  • City view
  • 1 king bed
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Twin Hilton Executive
Twin Hilton Executive
...
  • Room size: 46 m²/495 ft²
  • City view
  • 2 single beds
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Presidential Suite
Presidential Suite
...
  • City view
  • Separate shower/bathtub
  • 1 single bed and 1 king bed
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Junior Suite
Junior Suite
...
  • Room size: 89 m²/958 ft²
  • City view
  • 1 king bed
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King Hilton Executive
King Hilton Executive
...
  • Room size: 46 m²/495 ft²
  • City view
  • 1 king bed
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King Accessible Deluxe
King Accessible Deluxe
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 king bed
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King Hilton Deluxe
King Hilton Deluxe
...
  • Room size: 46 m²/495 ft²
  • City view
  • 1 king bed
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King Hilton Guestroom
King Hilton Guestroom
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Have a question for Hilton Guangzhou Tianhe?

What people love about the property

  • "Great location, good ambiance, well mannered staff."

    SYIKIN

    |

    September 6, 2017

  • "Everything is in excellent shape with very good service."

    Max

    |

    July 9, 2017

  • "Service warm, helpful and professional."

    Joon P.

    |

    April 17, 2017

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More about Hilton Guangzhou Tianhe

More about Hilton Guangzhou Tianhe

"We got a very nice room."

PUI

|

September 15, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Chinese cuisine
Chinese cuisine
Hui Ji ChaoZhou Seafood ShaGuo Zhou (LinHeXi Heng Road)
90 m Chinese, Seafood
BaiNian ShuiJiao
180 m Chinese
Fu Yue Chao Shi Seafood ZhouCheng
250 m Chinese, Seafood
American cuisine
American cuisine
KFC (TianHui Cheng)
370 m American, Fast food
Qian Wei Shuan (DongFang BaoTai)
520 m American, Japanese
Ebony
1.8 km American, Asian, European
Fast food
Fast food
Si DengBao HongBei Restaurant (DongFang BaoTai)
460 m Fast food
FG fine foods(DongFang BaoTai)
460 m Fast food, Pizza, Seafood
JiuLong BanDao Western Restaurant
490 m Fast food

What they offer

"The room is in good size, I had a wonderful stay"

ho

|

November 7, 2017

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (927)Booking.com Reviews (1368)
8.4
/
10
Cleanliness8.9
Facilities8.6
Location8.3
Room comfort and quality8.6
Service8.6
Value for money8.3
Provided by verified guests of Agoda
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All guests (927)
All room types
Showing 610 verified guest comments
12345
9.6
Exceptional
YI from Malaysia
Couple
King Accessible Deluxe
Stayed 3 nights in November 2018
Exceptional”
We had a wonderful stay in Hilton Guangzhou. Staff are helpful and the ambience is good.
Reviewed November 08, 2018
Thank you for taking the time to share with us your kind and gracious words from your recent experience at Hilton Guangzhou Tianhe. It is a great pleasure to know that you enjoyed your stay with us. We were delighted to receive your compliments of our hotel ambience as well as guest room views. Thank you very much for your support. We intend to make every effort to ensure your stay with us an enjoyable and memorable experience. We hope to welcome you back soon!
Responded November 09, 2018
Hilton Guangzhou Tianhe
6.8
Good
LOH from Malaysia
Business traveler
Twin Hilton Guestroom
Stayed 1 night in October 2018
Good”
Decided not to stay too far from Guangzhou East railway station as just travel from Shenzhen. Hotel location is a little bit hidden, anyway I get some help from baidu map. It's quite a distance from metro from what I expected, but anyhow the cold weather seems like not a problem for this walking distance. I did select large bed from Agoda but end up the order send to them is a twin bed. I've been asking for a queen bed from the front desk but they said the room is full. So I have no choice but just to sleep on a single bed. Will come back again to stay in future.
Reviewed November 03, 2018
Just wanted to thank you for your recent stay here at Hilton Guangzhou Tianhe! So glad you were able to experience our authentic Hilton hospitality. We kindly invite you to join HHonors and book on the official website, you can enjoy complimentary Wi-Fi and special gifts. Thank you very much for your support. We intend to make every effort to ensure your stay with us an enjoyable and memorable experience. We hope to welcome you back soon!
Responded November 06, 2018
Hilton Guangzhou Tianhe
9.6
Exceptional
Yeow from Singapore
Business traveler
Twin Hilton Guestroom
Stayed 1 night in August 2018
Excellent”
Well, this is Hilton. Nothing more to say really. Very nice! Location wise is ok, pretty near to the Guangzhou Train Station by foot.
Reviewed October 23, 2018
Thank you for taking the time to share with us your kind and gracious words from your recent experience at Hilton Guangzhou Tianhe. It is a great pleasure to know that you enjoyed your stay with us. We were delighted to receive your compliments of our hotel ambience as well as guest room views. Thank you very much for your support. We intend to make every effort to ensure your stay with us an enjoyable and memorable experience. We hope to welcome you back soon!
Responded October 24, 2018
Hilton Guangzhou Tianhe
10.0
Exceptional
Elizabeth from Philippines
Business traveler
Twin Hilton Guestroom
Stayed 1 night in October 2018
nice place nice staff”
our stay is so good . we dont the language but the staff is super good to help us . we are always cheated by taxi driver and staff always there to help us
Reviewed October 23, 2018
Thank you for taking the time to share with us your kind and gracious words from your recent experience at Hilton Guangzhou Tianhe. It is a great pleasure to know that you enjoyed your stay with us. We were delighted to receive your compliments of our hotel ambience as well as guest room views. Thank you very much for your support. We intend to make every effort to ensure your stay with us an enjoyable and memorable experience. We hope to welcome you back soon!
Responded October 24, 2018
Hilton Guangzhou Tianhe
10.0
Exceptional
IG from South Korea
Business traveler
Twin Hilton Guestroom
Stayed 3 nights in September 2018
Suitable for your business”
It is in a good location, Good breakfast, I also like the sanitary facilities. This hotel is highly recommended.
Reviewed October 04, 2018
Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels.
Responded October 15, 2018
Hilton Guangzhou Tianhe
9.2
Exceptional
Ricardo from Portugal
Solo traveler
Twin Hilton Guestroom
Stayed 1 night in September 2018
lovely service”
feeling very good
Reviewed September 11, 2018
Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels. Hilton Guangzhou Tianhe
Responded September 12, 2018
Hilton Guangzhou Tianhe
7.2
Very good
petulia from Hong Kong
Family with teens
Twin Hilton Guestroom
Stayed 1 night in August 2018
good location nice hotel”
Price, location, service are resonable. But my room has some smell when I check in. Seem long time nobody stay that room. The bed is not very clean. Because my nose is allergic. Beside that everything are good
Reviewed August 23, 2018
Dear valued guest, thank you for staying with Hilton Guangzhou Tianhe and thanks for your comments. It is a great honor to know that you are satisfied with our hotel ambiance. It is true that our hotel is a perfect place for vacation where you could escape from the hustle and bustle life. Thanks for your suggestions regarding the room and we will figure out solutions for this. Look forward to seeing you again soon. Thanks for your recognition which will allow us to keep making progress in the future.
Responded August 24, 2018
Hilton Guangzhou Tianhe
8.8
Excellent
TECK from Malaysia
Business traveler
King Hilton Deluxe
Stayed 3 nights in August 2018
Good”
Overall good. But poor wifi connection
Reviewed August 23, 2018
Dear valued guest, thank you for staying with Hilton Guangzhou Tianhe and thanks for your comments. It is a great honor to know that you are satisfied with our hotel ambiance. It is true that our hotel is a perfect place for vacation where you could escape from the hustle and bustle life. Thanks for your suggestions regarding the WiFi and we will figure out solutions for this. Look forward to seeing you again soon. Thanks for your recognition which will allow us to keep making progress in the future.
Responded August 24, 2018
Hilton Guangzhou Tianhe
10.0
Exceptional
Tsz from Hong Kong
Couple
Twin Hilton Guestroom
Stayed 1 night in August 2017
Anniversary celebration”
good arrangement and clean, staff friendly.
Reviewed August 10, 2018
Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels.
Responded August 10, 2018
Hilton Guangzhou Tianhe
6.8
Good
Treerapong from China
Couple
King Hilton Deluxe
Stayed 1 night in July 2018
system error from agoda and staff not helpful”
Arrived to the hotel after taking a very early flight from Bangkok, arrived in hk at the morning and we have to take a bus to Guangzhou. while checkin at the hotel just found out the system of agoda error, the hotel got cancel, and the staff don't help anything at all. So have to rebook with a higher price. after rebook, I tried to show the booking to them and they say they can't checkin for us, we have to wait almost another hour at the lobby, the staff don't get back to us and asking me to get to a line again and again.. very disappointed with their hospitality.
Reviewed August 02, 2018
We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every Guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
Responded August 02, 2018
Hilton Guangzhou Tianhe
7.6
Very good
Muhammad from Malaysia
Business traveler
Twin Hilton Guestroom
Stayed 2 nights in June 2018
Its ok but one thing”
but i still did not receive my deposit since last week. It almost 11 days. Manager should take a look into this.
Reviewed July 09, 2018
Dear valued guest, thank you for staying with Hilton Guangzhou Tianhe and thanks for your comments. As the deposit , we will figure out solutions for this. Look forward to seeing you again soon.
Responded July 10, 2018
Hilton Guangzhou Tianhe
9.2
Exceptional
DAVID from China
Business traveler
Twin Hilton Guestroom
Stayed 3 nights in October 2017
EXEC COMFORT AND SERVICE”
IT WAS GLAD TO BE BACK. WE LOVETHIS HOTEL, DRINKS AT THE BAR, THE EXEC CLUB A SMALL FEE FOR SUCH INDULGENCE! HAPPY HOURS AND A GREAT VIEW...FOR A BUSY TRIP IT IS A GREAT PLACE TO BE...
Reviewed May 06, 2018
Just wanted to thank you for your recent stay here at Hilton Guangzhou Tianhe! So glad you were able to experience our authentic Hilton hospitality. We kindly invite you to join HHonors and book on the official website, you can enjoy complimentary Wi-Fi and special gifts. Thank you very much for your support. We intend to make every effort to ensure your stay with us an enjoyable and memorable experience. We hope to welcome you back soon!
Responded May 07, 2018
Hilton Guangzhou Tianhe
7.2
Very good
oenal from Austria
Business traveler
Twin Hilton Guestroom
Stayed 1 night in April 2018
Was great to stay in”
Everything is fine i like he hotel and the staff is very freindly
Reviewed April 09, 2018
Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels.
Responded May 07, 2018
Hilton Guangzhou Tianhe
8.4
Excellent
SIEW from Malaysia
Business traveler
Twin Hilton Guestroom
Stayed 2 nights in March 2018
Front door staff not honest, Date 29/3/2018 ; 1250pm”
Looking for Taxi to Fushan, he called a taxi but over charged me RMB 120. He claimed that unable to pay to driver, and must paid to him. Arrived destination, the fare just RMB 80, and driver said it is possible to pay once arrived. This guy is a con man. very bad experience.
Reviewed April 02, 2018
Thank you for staying with Hilton Guangzhou Tianhe. Please accept our sincere apologies for not being able to bring you a pleasant stay.We will look into this immediately. Constructive suggestion is appreciated and often helpful toward improving our services in the future. Again, thank you very much for your continued support. We intend to make every effort to ensure your stay with us an enjoyable and memorable experience.
Responded May 07, 2018
Hilton Guangzhou Tianhe
8.8
Excellent
Tan from Singapore
Business traveler
King Hilton Guestroom
Stayed 4 nights in March 2018
Extremely Crowded East Subway Station within walking distance ”
Stayed several times at this hotel, conveniently located with underground Subway station and modern shopping mall within 15 mins walking distance. However, east station is an extremely crowded exchange station, prepare to be sandwiched and badly pushed especially during peak hours , the station connecting to several other lines so give Commenters better convenience . The Hotel is quieter and not far away from central Tien He with 5 stars international hotels like Marriot, Westin, Sheraton. Always ask Hotel staffs to assist you in calling a taxi in advance , private hire with slight higher fees is well worth , as these taxi are a lot cleaner, better attitude and safer drivers ;)
Reviewed April 01, 2018
Dear valued guest, thank you for staying with Hilton Guangzhou Tianhe and thanks for your comments. It is a great honor to know that you are satisfied with our hotel ambiance. It is true that our hotel is a perfect place for vacation where you could escape from the hustle and bustle life. Look forward to seeing you again soon. Thanks for your recognition which will allow us to keep making progress in the future.
Responded May 07, 2018
Hilton Guangzhou Tianhe
9.6
Exceptional
Yangki from South Korea
Business traveler
King Accessible Deluxe
Stayed 1 night in March 2018
Nearby Tianhe CBD , reasonable price”
Pros: Nearby Tianhe CBD , reasonable price Cons: Staffs are lovely but speed up check-in process needed
Reviewed March 26, 2018
Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels.
Responded May 07, 2018
Hilton Guangzhou Tianhe
9.2
Exceptional
Zhaoyang from China
Couple
King Hilton Guestroom
Stayed 1 night in February 2018
good”
good
Reviewed March 03, 2018
Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels.
Responded May 07, 2018
Hilton Guangzhou Tianhe
8.8
Excellent
Mandy from China
Family with young children
King Hilton Guestroom
Stayed 1 night in February 2018
Good service ”
Good
Reviewed February 20, 2018
Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels.
Responded May 07, 2018
Hilton Guangzhou Tianhe
10.0
Exceptional
Wenting from China
Solo traveler
Twin Hilton Guestroom
Stayed 2 nights in September 2017
look for Martin”
Look for Martin, he is the kindest manager
Reviewed February 06, 2018
Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels.
Responded May 07, 2018
Hilton Guangzhou Tianhe
4.4
william from Singapore
Couple
Twin Hilton Guestroom
Stayed 1 night in January 2018
Once a giant ,why fallen ”
We stayed for 2 nights , request big bed for a couple to stay. Key card fails for 3 times , and have to when up n down to replace a key card. Manger promise a free upgrade and breakfast as a complimentary the next day , but need to check out n recheck in . We were disappointed, the upgraded room is smaller n without bathtub in the executive level. Instead the 1 st night room are better in size n facilities. Felt cheated n disappointed how a international hotel has maintain their facilities n treated their guest.
Reviewed February 05, 2018
Thank you for staying with Hilton Guangzhou Tianhe and your suggestions for room service, we will look into this immediately. Constructive suggestion is appreciated and often helpful toward improving our services in the future. Again, thank you very much for your continued support. We intend to make every effort to ensure your stay with us an enjoyable and memorable experience.
Responded May 07, 2018
Hilton Guangzhou Tianhe
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