Great location ”

Hotel is a mere 3 mins walk from Johor CIQ. Conveniently located @ KOMTAR. Room is very clean. Buffet breakfast is superb & staff ensure that food items to be topped up.

Comfortable and luxurious ”

Great stay and we had a relaxing time. Rooms were clean and spacious. Only downside was that housekeeping staff took too long to pick up calls so maybe they could improve on that!

2D1N stay caution in Holiday Inn ”

Location is good, nearby shopping mall and restaurant. Very convenience to people who travel from Singapore to JB stay caution.

Great Location”

Very convenient location! Friendly Staff.

Great location for the priced paid”

New hotel with the bedt lcoation. But check in was rsther slow. Can be improved

Superb!”

Love the the cleanliness and convenience. Will stay again!

Superb location!”

Enjoyed my stay here! Was happy to be upgraded from city view to sea view. So convenient and comfortable. Buffet breakfast consider quite good though not fantastic.

Family ”

Very Good Location . Best for family, very near to the famous curry fish head .

Exceptional”

Comfortable, clean accommodation and delicious food as well as an easily accessible downtown location.

Expectation failed ”

I Was wrong to have set a high expectation since it’s new and having excellent locations plus having high reviews. Here’s my share - checked-in in the morning, room not ready hence i was given a pre-registered card. Only my passport is required which was shocking to me as I handed her 3 passport, my husband and daughter was beside me. - went back after shopping. Front office staff did not even smile nor greet when I was handed my pre-registered card to her. It was as if I’ve owe her money even when she room card presented to me. I was pretty annoyed at this point. - room was pretty decent and clean. Called housekeeping and front office for 10 over calls as we Wanted to request for additional towel and toothbrush set, still no one picks up. Went out for dinner and came back continuing to call for 15mins and still no one answer. Last resort I called in room dining and wow one call and I got through. Told the agent I can’t reach anyone from housekeeping nor front office and demand a call back. They return called after 10mins and deliver what we requested. - bed is comfy, pillow could have been better as there’s stains on both the hard and soft pillow covers. - breakfast was pretty normal - I would not return as the hotels around like Amaxx and Frasxx provides quality service

Shortage of staff”

Waiting time too long due to shortage of staff

Exceptional”

Hotel room is very clean and staff very friendly. Location very convenient cos next to 2 malls, city square and JBCC. Connected to CIQ via link bridge.

Very good”

Stayed here during my short trip to JB, a very convenient location, satisfied with hotel ambience and cleanliness

Good hotel near to facilities”

The hotel is situated near many eateries and shopping. Easy to travel from CIQ. However, there seem to be a shortage of staff doing housekeeping. Our room was not cleaned around 5 pm. Luckily we returned to the room just to deposit our stuff. We left to allow the staff to tidy up the place. Other than that, everything was good.

Convenient”

The short distance from custom makes this a good place for a quick getaways

The Best Ever Hotel In JB”

Clean, value of money, nice BF, great location, it is convenience and City Square just beside the hotel

Clean hotel suitable for family with young kids”

It's right at the city center plus the hotel is new and clean which are the most important for family with young kids.

Exceptional”

Had a pleasant stay with holiday inn .. the front desk was helpful to assist us with our accommodation. They went out of their way and added an additional bed to our standard room. Would like to thank Mr Raziq especially who assisted us all the way to settle in comfortably.

Second visit with young kids”

Location is a walking distance to Jb checkpoint. Stayed from 14-16th June 2022z On the 14th June 2022, internet was down since 8am i arrived. I couldn’t check in till 1530hrs. Internet was restored on 15th June at about 7am. Quite frustrating. Hotel phone lines were down on those times. I had to walk down to front desk to book the use of swimming pool. My request for 2extra towels was forgotten. Next day i had to walk down to front desk again. Front desk wasn’t efficient nor friendly. One of my request for booking to use of swimming pool didnt keyed in. Because the staff at the pool desk said no request was made. My 1st visit to Holiday inn was much better. No problems. But second time staying there was quite the opposite. Breakfast buffet was ok. Staff clearing plates during buffet was much more efficient than front desk. From far, i can see that my kids had good interactions with the breakfast buffet staff. They are more helpful and friendly.

Close to CIQ”

Hotel is within walking distance to Woodland CIQ and all the shopping malls are linked. Grab rides to Larkin or KSL are just within RM10. Lots of good food and massages around.