One of the affordable and cleanest hotels after Covid-19”

There are other cheaper hotel options around the same area but most of the hotels in Johor Bahru have not recovered from the pandemic in terms of the manpower and so a lot of them are not well-maintained. I have heard of poor service and dirty rooms about other hotels due to the manpower crunch. Since Holiday Inn is an IHG hotel, I thought their standard of cleanliness should be good. True enough, the room was clean, modern and complete with amenities. However, the room smelled like smoke despite us requesting for a non-smoking room. Called the front desk and they sent housekeeping to take care of it. The housekeeping staff came 15-20 mins later and just sprayed some solution a few times which did not help rid of the smell. Other than that, the rest of our stay was great with a great view from the 26th floor. Breakfast: Make sure to include breakfast in your booking as there is a wide variety of items in their buffet breakfast. Facilities: The pool is open from 8am - 7pm located at the 32nd floor and a gym too Location: It’s just opposite the immigration checkpoint and connected to the city square mall so you only need to walk a few meters. It’s very easy to find. Things to do: You can shop at the adjacent mall as the items are very cheap, the food are very good, there’s a cinema as well at only 16RM. There are many spa places and salons. But would recommend Pelangi area for great massages and KSL mall for very affordable nail spa services like gel mani and pedi.

Everything was awesome! ”

room : 10/10 spacious and i got straits view (at first i got city view but i requested straits view and it’s awesome.. we can clearly see singapore frm our room. breakfast: 10/10 food taste good but not too good . + points i give for their free flow coffee and its from high quality coffee machine and you can choose to have cappuccino/ latte/ black .. the juices were also pressed juice. not a tasteless cordial or fake juice. location: 10/10 it’s located on a shopping mall komtar JBCC and city square. it is easy to shop but unfortunately due to covid, CS is temporary close. near CIQ so it’s easy if you want to travel to singapore and stay at Jb staff: this is the best part of the hotel. staffs were very helpful and friendly. they tried their best to entertain us. from front desk to housekeeping and restaurants were very good and nice restaurant: 9/10 plus points for the offer they gave us.. we paid only rm22 for 1 set of meal.. that was very cheap for hotel’s meal. taste was ok can improve on the taste i guess. again i got free latte machiato from the waiter . he said i waited quite a while. but i think there wasn’t any problem. just my luck on my birthday. the rm22 package is for 1 meal and soft drinks. so i got 1 meal , pressed juice and a latte machiato. parking: i saw many comments about parking. but for me it’s not really a big deal to go to 7th floor but for mpv or bigger car its a bit difficult. but for my small car was ok. pool: during this pandemic we need to book the pool for only one hour and only 12 people and one time. but i got the whole pool for myself. because no one were there . tips : book the pool at 6pm-7pm . there is also a small spa pool there. overall it was an amazing staycation for mu birthday and definitely will be my favourite hotel in JB

I COULD GIVE YOU 10, BUT AGODA ALLOWS ME 5!”

It's a new hotel. The room was very clean, no dust even on the top shelves. Large new TV with various channels. Good shower pressure & aircon functioning well. It's just that the bed is a bit hard, probably because it's still new, but the pillows are very comfortable. Staff was friendly. Food served very tasty and appetizing. We had breakfast and got a free lunch there (price is affordable). The restaurant also provides cutlery for the kids in the open space which I think it's a good idea as guests don’t have to ask the waiter. For parking issue, I think the problem is not from the hotel as said. There's only one critical narrow ram condition. However if you drive carefully, it shouldn’t be a problem at all. Last but not least, a million thanks to Mr. Special and Khai for the concern and responsibility you both took towards what happened to our car that day. You both have our respect. Overall, we enjoyed our stay here, and will definitely come back again! Thank you Holiday Inn JB!

Wonderful experience”

We had an amazing time in Holiday Inn. Received a warm welcome from the entrance guards and the frontdesk staff Ms Shireen. The stay was pleasant. Room was wonderfu and clean with an amazing view of the city. We get to see both sunrise and sunset views! Being just above the mall was really convenient for us to grab dinner and do some shopping. Hotel obeyed strict SOP. Accessible hand sanitizers and well arranged dining area. Breakfast was delicious and felt taken care of by the staffs. Overall highly recommended place to stay when in JB. Location is perfect for travellers to enjoy the city center. Ample of parking space. Only wished the pillows were a tad bit firmer. The firm pillow was still quite soft for us. It might be a personal choice thing. Cheers!

Good ambience, Good Deal”

Thank you agoda for the good deal we had. Hopefully there is good discount again. Very comfortable hotel, quiet room that can ensure a good night sleep as long as no other customers making noise at the corridor.. not a huge room but good for one night stay. Breakfast is rather disappointing as it is not vegetarian friendly. Hardly find food that suits vegetarian. Should offer more vegetarian food as non vegetarians can have it too. Lighting in the room was so nice. Free parking. Anyway it would be good if they can check on the drainage system as sometimes there is foul smell coming from the drain beside the toilet bowl. Not sure if there is exhaust system in the washroom. No slippers provided too. In a nutshell, we are still very pleased with the stay. Will recommend to friends and families!

Lovely ! Worth it!”

Holiday Inn JBCC is clean, Neat, staff are friendly from front desk to Bell man. Love the choices I have breakfast buffet but I would be thrilled to see more choices for upcoming future! Bed is comfortable & solid, you have the choice of soft or solid pillows, Toilet is sparkling clean, NO tiny uninvited creatures crawling at all. 2 things I would like to comment is the wall for the room to room. I can easily hear what next door maybe doing. I would love to have more privacy, of course I am sure you will not want to hear or being heard what you are doing too. Last by not least the the choice of ala carte food at the cafe during dinner. I order a tom yam soup that day, to be honest it is not fantastic. Trust me, if is not because of my partner is having a gastric we wouldnt have eaten there.

Sweet surprise”

I checked-in to Holiday Inn for business. The whole process was pleasant and smooth. The front counter staff was very friendly and he even remember you by name! The room size was just nice and clean. There’s some smells coming out from the drain but the housekeeping attend to it immediately and offer to change my room as well. The breakfast spread was generous. Their beef curry for Roti canai is delicious! 1 of the setback is parking where you have to drive up to level 7 and without direct access to the lobby. But that’s ok for solo traveller

The best hotel!!! ”

I was supposed to stay in KSL Hot Spring Resort near Terbau city but unfortunately, the KSL hotel is not in living condition and the staff was not helpful at all! Out of no choice don't wish to spoilt our mood we check out from KSL and I felt so lucky to book Holiday Inn! Firstly, the hotel is super clean and spacious and the staff greeted you with a big smile! Thank you for your smile and make my day better ☺️ I'm with my husband and daughter but the bed is big enough for us. Carpark is very bright with a security officer to look out for your vehicle. Overall is 10/10! And is the value of money. Will come back soon.

I love this hotel!!”

I am so blessed to have this hotel for our trip to JB. I didn't expect to high bcoz this is my 1st time come to JB & stay in this hotel. The best thing I love the most about this hotel is the nice scent when I came to the lobby & their room cleanliness (5 stars). Hotel staffs also very friendly,helpful,always greet us with smile as well as the kitchen staffs 😊😊. I also had the best tosai during my breakfast in this hotel. Your tosai really the best la wehhh!!!! Definitely will come again n book this hotel in the future.

Ohh lala”

This is super strategic location with shopping mall across and beside with less then 20 steps away. If you are driving with waze look for Komtar JBCC due to the parking search with the hotel name lead to a narrow drive up to 7 floor. Should close this road. Others then that hotel is clean, breakfast ok better go early, if the hotel have crowd u will have long Q due to lack of staff food refill after 8.30 will be slow and the hotel staff is too busy their will inform you food is finish at 8.30am whereby buffet breakfast end 10.30am. Management pls get more staff.

Great Holiday Inn”

I have stayed at many Holiday Inns around the world and this one has been the best. All categories are superb. We stayed in room 1304 which looked out toward the water and the view was very nice especially since the wall was all Glass! The bathroom was amazing and so clean. Great water pressure and very hot. The bed was so comfortable and the pillows plush. They had everything you need in the room.

infinity satisfied”

really really really really really recommended. easy access, cleanliness is tip top, buffet breakfast IS AWESOME!! easy parking, jbcc in the same building or maybe have to change the lift but still easy access. a few staffs not so friendly I guess. but i don't mind. if they can't be friendly, i would do the same. rooms is very clean. maybe it's a new hotel so still in well maintained. but really recommend for those 1st time to stay in johor bahru. for me, i will repeat to stay in holiday inn.

Strategic ”

Everything is excellent for this strategically located hotel which is in between City Square and Komtar JB- marvellous! Vijay was quick at check in too (except for the few things that we experience during our stay) Firstly was the remote control that was literally low batt (which I didn’t know) and made us upset cause we couldn’t change to any channels. Called the front desk, he acknowledged (I didn’t get his name) but was not rectified for the whole day. After breakfast, I personally had to update the front desk and Daniel arranged for someone to check and got it rectified immediately. Thank you. Secondly was the toilet flush which was not strong enough to flush. The water spray on the other hand was that too strong and we couldn’t adjust it! Food at breakfast was a great spread from local nasi lemak, beef kurma, sambal chicken, half boiled eggs, dim sum etc to western scrambled eggs and a good voice of pastries and muffins!

SIMPLY THE BEST”

Nothing less than 5 STAR service throughout our stay from the moment we arrive at the lobby, until we checkout. All the staff were super helpful, friendly with all the warmth and 5 star customer service one should expect from an establisment like this. The cleanliness of the room is just as their IHG promise. VERY CLEAN! Breakfast IS NOT to be missed! Wide selection and tasty. NASI LEMAK TELUR BUNGKUS a must try! Wish our trip was longer. Will definitely come back!

Superb location! Clean hotel!”

Pleasantly surprised by a Holiday Inn! Very clean n very new…location is perfect for shoppers n foodies! Practically across the street from city square n right next to komtar. Pool looks fabulous too with an awesome view. Didn’t have time to try it out but it looks well maintained n clean. Rooms were pretty big n the water pressure in the shower was good which is much appreciated!

Fantastic stay!”

My husband and I had a pleasant stay here. We were so pleased with the quick check-in, the location of the hotel which is close to many eateries and malls, the view from our room as well as the cleanliness. The only minor inconvenience would be the carpark, you have to park at Level 7 of JBCC as the hotel lobby as at Level 8. But this was a minor downside to us. We’re definitely coming back again for future trips!

Great location! Connected to JBCC”

The room is very clean, being a newly operated hotel. The breakfast is nice, following the full SOP. There is a live band at the lounge at night, and having coffee while listening to the live band is superb. The gymnasium is well equipped, and the view of the city centre from the gymnasium is magnificent. You can see as far as Singapore, and also Stulang. It is a bit sad though, seeing how quiet it is the CIQ and also Tambak Johor. Once it is a very busy road at all time. Dinner is also good, children eat for free. It is so worth the money. The swimming pool is a bit small though, no pool for children, i think because this hotel aims for professional and business travelers. However, since JBCC is connected to this hotel, children can easily go to Angry Bird park. Also JBCC is a nice mall, calmer than City Square. There are also plenty of nice cafes and restaurants around the hotel, you just have to walk a little bit to jalan Dhoby for more eateries> Overall, this is a great hotel, centrally located in JB city centre with nice room and facilities. The staff are also very very nice!

Hotel With Great Staffs Will Make Your Stay A Great One! ”

The hotel is highly recommended mainly because:- 1. Clean and tidy in all areas in the room and hotel. 2. Attentive staffs - front desk, maintenance and housekeeping. NO hotel is problem free but NOT all hotels have attentive staffs who are quick to response and solved the problems. This hotel staffs are attentive to hear, fast to respond & solve the issues ensuring our 4 days 3 nights stay there a comfortable one. 3. Good air conditioning unit where the temperature can be controlled easily especially at night till early morning. No waking up unnecessary to change temperature at different time. 4. Comfortable bed and pillows. Set back is the lane going up towards the hotel parking. Need to drive SLOWLY, CAREFULLY and PATIENTLY. Finally thank you to Day Front Desk Vijay, Night Front Desk Khai, Housekeeping Hamidah at 15th floor and Maintenance Shaikh ( hope I spell the names correctly). Thank you for your kindness, fast attention and actions to rectify the problems we listed in our room. You made our stay in your hotel a good memory. See you all again in our next visit.

Best Hotel in JB”

Great hotel, very clean and beautiful room, staffs are very friendly and kind always smile even though in mask... hahaha breakfast was nice and great choice... really love their omelet and croissants... 5/5 🌟 for this hotel... realy satisfied with my stay... will come back to this hotel...

Best Service ”

Superb service from staff, willing to accomodate. Extended my stay with you twice as services are great. Not to mention, breakfast was the best continental breakfast so far. Changes menu everyday. Carpark wise, going up was a breeze, going down need some skills but the trick is too drive slow and know the turning radius of your car. Security wise, carpark level 7 is superb, equip with a security guard always on the ball and looking at the cars there is a win. Overall, will definitely come again in the near future! Kudos team Holiday Inn!