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Hotel East 21 Tokyo (Okura Hotels & Resorts)
Hotel East 21 Tokyo (Okura Hotels & Resorts)
Hotel East 21 Tokyo (Okura Hotels & Resorts)
Hotel East 21 Tokyo (Okura Hotels & Resorts)
Hotel East 21 Tokyo (Okura Hotels & Resorts)
Hotel East 21 Tokyo (Okura Hotels & Resorts)
Hotel East 21 Tokyo (Okura Hotels & Resorts)

Removed from saved list

8.5

Excellent

3,066 reviews

3,066 reviews

Housekeeping63
View34
Breakfast10
See map

7.7

Very good

Location rating score

Very good location
Parking
Available
Popular landmarks
Tokyo Skytree 3.9 km
Ginza 4.3 km
Asakusa 4.5 km
Sensoji Temple 4.7 km
Ueno Park 5.8 km
Tokyo Tower 6.5 km
Shinjuku Gyoen National Garden 9.6 km
Meiji Jingu 10.4 km
Shibuya Crossing 10.4 km
Tokyo Metropolitan Government Building observation room 11.2 km
Nearby landmarks
Sendai Horikawa Park 300 m
Yokojitsuken River Shinsui Park 590 m
Kiba Park 600 m
Toyocho Subway Station 630 m
Pentecostal Missionary Church of Christ (4th Watch) 650 m
Museum of Contemporary Art, Tokyo 800 m
Fukagawa Edo Museum 900 m
Kiba Subway Station 940 m
Susaki Shrine 950 m
Rinzo Mamiya Tomb 1.1 km

Hotel East 21 Tokyo (Okura Hotels & Resorts)

6-3-3 Toyo, Koto-Ku, Koto, Tokyo, Japan, 135-0016 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Koto part of Tokyo, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sensoji Temple. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

610 meters to public transportation

Front desk [24-hour]

Airport transfer

Excellent breakfast

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Swimming pool [indoor]

Fitness center

Free Wi-Fi in all rooms!

Luggage storage

This property is in high demand!

6 travelers have booked today.

Value for money8.7
Location rating7.7
Nearest airportHaneda Airport (HND)
Distance to airport14.3 km

Rooms available at Hotel East 21 Tokyo (Okura Hotels & Resorts)

Excellent
Room comfort & quality

8.3

Standard Single Non-Smoking
...
  • Room size: 19 m²/205 ft²
  • City view
  • 1 single bed
Enter dates to see prices
Deluxe Double Non-Smoking
...
  • Room size: 34 m²/366 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Deluxe Family Room - Skytree View - Non-Smoking (4 Adult)
...
  • Room size: 34 m²/366 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Japanese Style Room for 2 People - Non-Smoking
...
  • Room size: 54 m²/581 ft²
  • City view
  • 2 futons
Enter dates to see prices
Superior Twin Room with Extra Bed - Non-Smoking
...
  • Room size: 31 m²/334 ft²
  • City view
  • 3 single beds
Enter dates to see prices
Standard Twin Non-Smoking
...
  • Room size: 27 m²/291 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Japanese Style Room for 3 People - Non-Smoking
...
  • Room size: 54 m²/581 ft²
  • City view
  • 3 futons
Enter dates to see prices
Standard Single Room - Non-Smoking, Check-In After 9:00 PM, Check-Out Before 11:00 AM
...
  • Room size: 19 m²/205 ft²
  • City view
  • 1 single bed
Enter dates to see prices
Standard Double Non-Smoking For 2 People
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Standard Single Room - Non-Smoking, Check-In After 9:00 PM, Check-Out Before 9:00 AM
...
  • Room size: 19 m²/205 ft²
  • City view
  • 1 single bed
Enter dates to see prices

Frequently asked questions

Does Hotel East 21 Tokyo (Okura Hotels & Resorts) have a hot tub?

Hotel East 21 Tokyo (Okura Hotels & Resorts) does not have a hot tub.

What time is check-in and check-out at Hotel East 21 Tokyo (Okura Hotels & Resorts)?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

How do I get to Hotel East 21 Tokyo (Okura Hotels & Resorts)?

A stay at Hotel East 21 Tokyo (Okura Hotels & Resorts) also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Hotel East 21 Tokyo (Okura Hotels & Resorts) has a car park right on site for maximum convenience. Parking is available for a fee of 1500 JPY per day. If you're looking for an easy way to get around Tokyo with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Hotel East 21 Tokyo (Okura Hotels & Resorts)?

Wake up to a great buffet breakfast at Hotel East 21 Tokyo (Okura Hotels & Resorts). Adults can enjoy breakfast offered with an additional charge of 3050 JPY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Hotel East 21 Tokyo (Okura Hotels & Resorts)?

Hotel East 21 Tokyo (Okura Hotels & Resorts) features 3 on-site restaurants for your dining convenience. Chinese cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours.

Can special events be hosted at Hotel East 21 Tokyo (Okura Hotels & Resorts)?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings can be hosted at Hotel East 21 Tokyo (Okura Hotels & Resorts). Event decoration service is offered to help your event go smoothly.

Can business events be hosted at Hotel East 21 Tokyo (Okura Hotels & Resorts)?

On-site venues and convenient event services make Hotel East 21 Tokyo (Okura Hotels & Resorts) an ideal choice for hosting events such as conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 2000 people. Free Wi-Fi is available to help your business event or meeting a successful one.

What is the smoking policy at Hotel East 21 Tokyo (Okura Hotels & Resorts)?

Hotel East 21 Tokyo (Okura Hotels & Resorts) does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to Hotel East 21 Tokyo (Okura Hotels & Resorts)?

The closest train, metro, or bus station to Hotel East 21 Tokyo (Okura Hotels & Resorts) is Toyocho Subway Station, 630 m away.

What restaurants are nearby Hotel East 21 Tokyo (Okura Hotels & Resorts)?

Hotel East 21 Tokyo (Okura Hotels & Resorts)’s neighborhood is Koto which includes popular restaurants such as Sazanka, Brasserie Harmony and Teppanyaki Kiba.

What popular shopping places are close to Hotel East 21 Tokyo (Okura Hotels & Resorts)?

Located in the Koto area, Hotel East 21 Tokyo (Okura Hotels & Resorts) is close to great shopping choices like Fukagawa Gatharia, Tamakiya Fukagawa Kiyoshumi Shirakawa Honten and Rikashitsu.

What are popular attractions near Hotel East 21 Tokyo (Okura Hotels & Resorts)?

Hotel East 21 Tokyo (Okura Hotels & Resorts) is located in Koto area, which is famous for attractions such as Sendai Horikawa Park, Yokojitsuken River Shinsui Park and Kiba Park.

What popular natural sightseeing spots are close to Hotel East 21 Tokyo (Okura Hotels & Resorts)?

Hotel East 21 Tokyo (Okura Hotels & Resorts) is located within Koto, which makes it conveniently close to natural sights including Kiyosumi Teien (Kiyosumi Garden).

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See map

Explore the neighborhood

What people love about Hotel East 21 Tokyo (Okura Hotels & Resorts)

  • 9.6

    Exceptional

    "Wonderful stay!"

    Newton

    |

    September 21, 2022

  • 8

    Very good

    "It was a Wonderful hotel."

    Hazel

    |

    February 24, 2022

  • 7.2

    Very good
    Staff 

    "The Hotel is in a great location with friendly staff."

    Michael

    |

    April 30, 2021

Property ranking|Compared to 4,683 Tokyo properties
See all rankings
Service score
9.1/10
Value for money score
8.7/10
Room comfort score
8.3/10
Cleanliness score
9/10
Better than
96
%
of Tokyo properties
Better than
95
%
of Tokyo properties
Better than
95
%
of Tokyo properties
Better than
94
%
of Tokyo properties
Overall rating:

8.6

Excellent
2,811 reviews
Cleanliness
9.0
Facilities
8.5
Location
7.7
Read all reviews >
What travelers say they love:
Nice friendly staff, english speaking as well.
Stephen from Australia
Group
More about Hotel East 21 Tokyo (Okura Hotels & Resorts)

More about Hotel East 21 Tokyo (Okura Hotels & Resorts)

Hotel East 21 Tokyo (Okura Hotels & Resorts)

See more of Tokyo when you stay at Hotel East 21 Tokyo (Okura Hotels & Resorts) and experience all the benefits of a truly central location.
Hotel East 21 Tokyo (Okura Hotels & Resorts) offers numerous on-site facilities to satisfy even the most discerning guest. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Taxi, car hire and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Tokyo. If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site.
Front desk services including safety deposit boxes can assist with your needs. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Equipped with handy amenities, guestrooms at Hotel East 21 Tokyo (Okura Hotels & Resorts) guarantee a comfortable stay for all travelers. Some rooms are equipped with linen service and air conditioning for your convenience. In-room entertainment such as television and cable TV is provided for guests in some selected rooms. The hotel also offers a refrigerator and instant tea in some rooms for when you feel like it is needed.
It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Hotel East 21 Tokyo (Okura Hotels & Resorts). Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Hotel East 21 Tokyo (Okura Hotels & Resorts) has vending machines that provide round-the-clock refreshment, at low cost.
Recreational facilities at Hotel East 21 Tokyo (Okura Hotels & Resorts) are designed for escape and relaxation. Finish your vacation days right by dropping in at the massage, steam room and sauna. Start your vacation off right with a dip in the pool. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.
Pick up something memorable for yourself or those waiting for you back at home, at the shops.


Around the property

One doesn't need to look far as the hotel enjoys close proximity to sightseeing options and local attractions. One of the city's most iconic and famous buildings is Tokyo Tower, located 6.5 km away.


Reasons to stay here

Rooms don't get much cheaper than here, being less than 94% of the city's accommodation.
This hotel beats 95% of accommodations in the city on value for money.
This accommodation is highly rated for its staff and service, beating 96% of competition within the city.

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Amenities and facilities
Excellent
Facilities

8.5

Most talked about facilities

Housekeeping

51 mentions

Breakfast

25 mentions

Swimming Pool

22 mentions

View

11 mentions

Languages spoken

  • English
  • Japanese

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Massage
  • Sauna
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]

Cleanliness and safety

  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Shrine
  • Smoking area

Access

  • CCTV in common areas
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service
Food and dining
Restaurants on site

ブラスリーハーモニー

  • Cuisine: French
  • Menu: Buffet

中国料理 桃園

  • Cuisine: Chinese, Cantonese
  • Menu: Buffet

日本料理 さざんか

  • Cuisine: Japanese
  • Menu: Buffet
Location
6-3-3 Toyo, Koto-Ku, Koto, Tokyo, Japan, 135-0016
Very good
Location

7.7

Airports

  • Haneda Airport (HND)
    14.3 km 23 min drive
  • Narita International Airport (NRT)
    53.3 km 54 min drive

Public transportation

  • Toyocho Subway Station
    630 m 10 min walk
  • Kiba Subway Station
    940 m 17 min walk

Hospital or clinic

  • Fujisaki Hospital
    1.1 km

Shopping

  • Ameyoko Shopping Street
    5.3 km

Convenience store

  • Lawson Store 100
    650 m 5 min drive

Cash withdrawal

  • ATM
    100 m 1 min walk
What's nearby

Popular landmarks

  • Tokyo Skytree
    3.9 km
  • Ginza
    4.3 km
  • Asakusa
    4.5 km
  • Sensoji Temple
    4.7 km
  • Ueno Park
    5.8 km
  • Tokyo Tower
    6.5 km
  • Shinjuku Gyoen National Garden
    9.6 km
  • Meiji Jingu
    10.4 km
  • Shibuya Crossing
    10.4 km
  • Tokyo Metropolitan Government Building observation room
    11.2 km

Nearby landmarks

  • Sendai Horikawa Park
    300 m
  • Yokojitsuken River Shinsui Park
    590 m
  • Kiba Park
    600 m
  • Toyocho Subway Station
    630 m
  • Pentecostal Missionary Church of Christ (4th Watch)
    650 m
  • Museum of Contemporary Art, Tokyo
    800 m
  • Fukagawa Edo Museum
    900 m
  • Kiba Subway Station
    940 m
  • Susaki Shrine
    950 m
  • Rinzo Mamiya Tomb
    1.1 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Airport Transfer:
    Airport Limousine Bus from Haneda & Narita International Airport to the Hotel is available based on the time table. Please purchase the ticket at the Limousine Bus automatic ticket machine or at the information desk at the airport’s Arrival Hall. To purchase the limousine bus ticket from the property, please approach the Bell Captain Desk to purchase the ticket, or contact the Limousine Bus Reservation Center to reserve your seat. The bus schedule is subject to change without prior notice. Kindly contact the property for more details.
  • Free Shuttle Service to Tokyo Disney Resort.
    The property provides free scheduled shuttle services to Tokyo Disney Resort (R) for the property’s guests. The service is subject to availability and advanced booking on the property’s official website is required. The shuttle bus schedule is subject to change without prior notice.
  • Health Club “The East”.
    Training wear, shoes, swimwear, and towel are available for free for the members.
    Only guests over 18 years old are allowed to use the health club.
    Fee applies per person per entry when using the health club.
    The health club is closed on the last day of every month, except for December, or the day before the last day of the month if the day is weekend or public holiday.
  • JAL Coupons.
    JAL coupons are not accepted.
  • Baby Cot.
    A baby cot is available for the Standard Twin – Non-Smoking and Deluxe Double – Non-Smoking rooms only.
  • Child Policy
    For all room types except Small Single and Small Doubled Bed rooms, children 0-6 years old stay for free when using existing bedding.
    Different child policies apply for each room type. Please contact the property for more information.
  • Each plan offers different check in/out time. For the guests made booking with "Check-in After 09:00 PM, Check-out Before 09:00 AM" plan, no exception is allowed.
  • Some guestrooms at this property allow smoking. Smoking rooms are usually allocated at a lower floor with no attractive view.
    Smoking rooms and Non smoking rooms are located at different floors.
  • Guests are responsible for all costs, damages, and liabilities caused by smoking around non smoking rooms and public area. Smoking is only allowed in the smoking area on the second floor.
  • The property cannot assign 2 rooms next to each other when guests book over 2 rooms at once.
  • Breakfast is available at an additional charge per person.
  • There is an additional breakfast charge for children.
  • One Time Price for Guests who stay at property per person
    All facilities are available for use including athletic gyms, indoor pool, sauna and bath for JPY 4,400.
  • Breakfast charge for adults is JPY 3,050 and JPY 1,500 for children 4-12 years old when using existing bed.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until11:00

Getting around

  • Airport transfer fee950 JPY
  • Travel time to airport (minutes)75

Extras

  • Breakfast charge (unless included in room price)3050 JPY

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges2
  • Number of floors21
  • Number of restaurants3
  • Number of rooms 394
  • Year property opened1992
  • Most recent renovation2012

Parking

  • Daily parking fee1500 JPY
Property announcements

Health club is available only for the “The East“ member.

The outdoor pool on the property is open from July 9 to September 25, 2022.
There is a charge for this service.
*The night pool will be closed on Sundays.
Children under 3 years old are not allowed to use the pool.
*For more information, please visit the official website.

Reviews of Hotel East 21 Tokyo (Okura Hotels & Resorts) from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness9.0
Facilities8.5
Location7.7
Room comfort and quality8.3
Service9.1
Value for money8.7
High score for Tokyo
Rating
9+ Exceptional (590)
8-9 Excellent (310)
7-8 Very Good (337)
6-7 Good (65)
<6 Below Expectation (94)
Time of the year
Mar - May (276)
Jun - Aug (410)
Sep - Nov (311)
Dec - Feb (399)
All guests (2,811)
All room types
All languages

Show reviews that mention 

Showing 1,396 verified guest comments
12345
10.0
Exceptional
Nicole
Family with young children
Deluxe Twin Room with 1 Extra Bed and 1 Sofa Bed - Non-Smoking
Stayed 7 nights in March 2019

Cozy Neighborhood and Down to Earth Staff”

Located near Toyocho Station. Popular destinations is just a train ride away but at the same time near not-so-touristy establishments. Sunamachi Ginza is just a bus ride and a few minute walk. Koto City is a very much underrated area in Tokyo. You can enjoy both the old and the new. The hotel itself has a nice view of the Skytree, quiet, and relaxing. Sometimes we even ask ourselves if we're the only ones at the hotel. The staff is very much accommodating to all our requests. The cleaners are very much hardworking. Expect a clean room everyday, complementary water and morning tea to start your day. The round trip bus is a plus but taking the train is quite easy. Even much faster. You can catch the shuttle to the nearest station in the morning but you can always take the bus to the station if you're carrying lots of luggage. After check out, we left our luggages with them and even offered to refrigerate the pudding in our thermal bag. Definitely coming back here on our next trip!

Reviewed April 08, 2019

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Thank you for staying at Hotel East 21 Tokyo. We are located on the east side of Tokyo. We provide for a wonderful view of Tokyo Sky Tree.※ Only upper than 8th floor(North side) We can keep your luggage even after check out. Please bring it to the bell desk on the second floor. Our hotel is an 8-minute walk from the nearest subway station ""Toyocho"".There is a free bus to Toyocho station from the hotel only before noon. We look forward to the opportunity of welcoming you again. Best regards.

Responded April 08, 2019
Hotel East 21 Tokyo (Okura Hotels & Resorts)
10.0
Exceptional
glenda from Philippines
Family with young children
Deluxe Twin Room with 1 Extra Bed and 1 Sofa Bed - Non-Smoking
Stayed 8 nights in October 2018

the perfect hotel to stay in tokyo”

*we took the airport - hotel - airport bus which made it very convenient for us especially travelling with a senior citizen and an 11 year old child. *the hotel has a an excellent selection of restaurants and convenience stores and a supermarket at the ground floor *it is located in a very quiet neighborhood, the street is filled with hole in the wall restaurants that are often visited by locals, there is even an organic family mart in front *the hotel has indoor and outdoor pools *the rooms are spacious - and very clean *excellent buffet spread *5 minutes walking distance to the mrt *buses pass by the hotel if you don"t want to walk to the mrt stations *the hotel rooms have excellent views of odaiba and tokyo skytree *very comfortable stay, you get more than what you pay for *will come back again on our next trip to tokyo

Reviewed June 24, 2019

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Thank you for staying at Hotel East 21 Tokyo. We are glad that you gave me a high evaluation. In our hotel, there is a paid outdoor pool open only in summer. The business period is different every year, so please make sure to check the schedule. If you visit to Japan next time, please come to our Hotel again. We will be to help you so that your trip becomes splendid too. Best Regards,

Responded June 25, 2019
Hotel East 21 Tokyo (Okura Hotels & Resorts)
10.0
Exceptional
Josie from United States
Group
Standard Twin with Extra Bed Non-Smoking
Stayed 4 nights in January 2019

Great Hotel for great price! ”

The hotel is very nice, rooms are always cleaned and replenished our towels everyday even bathroom supplies. Our room is at the 14th floor overlooking the Tokyo Skytree. Staffs was so courteous. It is is so near to Toyocho subway going to tourist major attractions. station. There are grocery stores, pharmacy, Burger King, subway, other Japanese restaurants for those who didn’t avail the breakfast like us.. There are other cheap Japanese restaurants with great price too. They offer airport shuttle but price is a little expensive but comfortable. Opted to take a subway for a cheaper price.. Thank you again and will recommend Hotel East 21 to our friends.

Reviewed February 01, 2019

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Thank you for staying at Hotel East 21 Tokyo. Thank you for compliments. We are glad indeed, Because you evaluated us at a Perfect Score.Were you able to relax in your room? There are convenience stores, restaurants, and drug stores,super market around the hotel. It is convenient for meals and shopping. There are 12 restaurants. We also operate a limousine bus (chargeable) to and from the hotel and Narita airport or Haneda airport. For details, Could you see the access page of the official homepage of the hotel. We hope you may consider to stay with us once again in your next visit to Japan. We look forward to the opportunity of welcoming you again. Best regards.

Responded February 02, 2019
Hotel East 21 Tokyo (Okura Hotels & Resorts)
10.0
Exceptional
Elena
Couple
Small Double Bed Non-Smoking
Stayed 5 nights in November 2019

Amazing hotel, friendly staff, delicious breakfast”

We had the best time in hotel east 21. The hotel is conveniently located near the tube station just about 10 min walk. I booked the semi- double room but they upgraded us to a double on the 11th floor with a view of the whole city and the Skytree. We didn’t opt for breakfast, but on the second day we decided to try it and it was so delicious. There’s a big selection for vegetarians and the food was very fresh and yummy. The hotel staff was extremely polite and friendly and always went above and beyond to help us. We used the Disney shuttle every day and also booked airport shuttle tickets through them. The process was simple and smooth. I would definitely recommend this hotel to all of my friends visiting Tokyo next year. Our stay couldn’t have been better.

Reviewed November 11, 2019

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Thank you for staying at Hotel East 21 Tokyo. Thank you for a very nice comment. Have you eaten the omelet the chef is making in front of you? I was very glad to hear that the breakfast was " it was so delicious". Also, I'm glad to hear that you recommend our hotel to your friends. We will strive to improve our service so that we can be the most comfortable hotel in Tokyo. Please come to stay at Hotel East 21 Tokyo again if you have a chance. Please come again. Thank you for your post.

Responded December 06, 2019
Hotel East 21 Tokyo (Okura Hotels & Resorts)
9.6
Exceptional
Janet from Singapore
Family with teens
Deluxe Twin Room with 1 Extra Bed and 1 Sofa Bed - Non-Smoking
Stayed 5 nights in December 2019

Hospitality at its best ”

Pros Grand looking exterior with really great atmosphere for the season. Free shuttle service to Disneyland was nice gesture. Amenities in the room were perfect. Love the branded Pola range of hair care and shower gel provided. They were topped up daily. Room was tidied and clean to perfection daily. Water flask was always topped up with boiled water daily. Supermarket and drugstore just within the hotel premises. Things sold were comparatively cheaper than those in the city. Spoilt for choice by many eateries within the hotel premises providing different cuisines. Special mention for the really delicious and value for money udon place. Cons No laundromat in hotel. Walk from Toyocho to hotel is about 1.2km I highly recommend this hotel for those with teenagers below 18 and would prefer to stay together in a room as they have quadrupled room at affordable charges My family and I enjoyed our 5 ,days stay at Tokyo East 21 and will e back should we visit Tokyo again. Thank you

Reviewed December 21, 2019

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Thank you for staying in our hotel for 5 days. Were you able to relax in your room? Currently, the amenities in our hotel 's guest rooms are "POLA". There is no laundromat in the hotel, but there is a paid laundry service. There is also a 24 hour laundromat within 10 minutes' walk from the hotel, so please use it too. It takes 7 minutes to walk from the nearest station, Toyocho Station to the hotel. The distance is about 550 meters. I think you can come without getting lost in a straight line. If you visit to Japan next time, please come to our Hotel again. We will be to help you so that your trip becomes splendid too. Best Regards.

Responded December 23, 2019
Hotel East 21 Tokyo (Okura Hotels & Resorts)
10.0
Exceptional
High from United States
Group
Standard Twin with Extra Bed Non-Smoking
Stayed 6 nights in December 2018

Incredibly memorable stay”

The staff at the hotel were some of the warmest and thoughtful I’ve ever encountered. From the front desk, bell desk, to shuttle drivers, everyone was friendly and went out of their way to make our group feel welcome. Great restaurants and a well stocked supermarket downstairs made meals and snacks a breeze. About a 6-7 minute leisurely walk to Toyocho Metro. I would 100% recommend a stay at this hotel and hopefully I can stay there again the in future!

Reviewed January 01, 2019

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Thank you for staying at Hotel East 21 Tokyo. Thank you for compliments. Were you able to relax in your room? There are convenience stores, restaurants, and drug stores,super market around the hotel. It is convenient for meals and shopping. There are 12 restaurants. We hope you may consider to stay with us once again in your next visit to Japan. We look forward to the opportunity of welcoming you again. Best regards.

Responded January 01, 2019
Hotel East 21 Tokyo (Okura Hotels & Resorts)
10.0
Exceptional
Seng from Singapore
Family with teens
Stayed 5 nights in December 2019

Great Hotel to Stay in Tokyo”

It is about 10 - 15 minutes walk from Hotel to Toyocho metro station. Lots of eateries, convenience stores nearby hotel and also supermarket. The staff are very professional and helpful. Big room and Skytree view. We took a limousine bus from airport directly alight at the hotel. Hotel also provide free shuttle bus service to nearest station (Toyocho), disneyland, tokyo skytree...will come back again on our next trip to Tokyo.

Reviewed December 23, 2019

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Thank you for staying at Hotel East 21 Tokyo. The journey time from Tokyo station to our hotel is about 25 minutes by train.We also operate a limousine bus (chargeable) to and from the hotel and Narita airport or Haneda airport.For details, Could you see the access page of the official website of the hotel. We will continue to improve service so that we can continue comfortably in the future.If you visit to Japan next time, please come to our Hotel again.We will be to help you so that your trip becomes splendid too. Best Regards.

Responded December 23, 2019
Hotel East 21 Tokyo (Okura Hotels & Resorts)
10.0
Exceptional
Nino from Philippines
Group
Small Single Room - Non-Smoking
Stayed 1 night in November 2019

Exceptional”

The hotel room we booked is very clean, organized, complete with amenities. The staff is very friendly and accommodating. We love staying at the hotel. They have free bus rides to train stations and Disneyland.

Reviewed November 11, 2019

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Thank you for staying at Hotel East 21 Tokyo. there are no popular tourist facilities in Tokyo around our hotel. But, our hotel is located between Tokyo Disney Resort and Tokyo Sky Tree, which is convenient for you to go either way. There is a free bus service from our hotel to Tokyo Disney Resort. If you use the free bus from the hotel to Tokyo Disney Resort, you need to make a reservation at the official website of the hotel in advance. It takes about 30 to 45 minutes from the hotel to Tokyo Disney Resort. We hope you may consider to stay with us once again in your next visit to Japan. We look forward to the opportunity of welcoming you again. Best regards.

Responded November 12, 2019
Hotel East 21 Tokyo (Okura Hotels & Resorts)
10.0
Exceptional
Robert
Family with teens
Standard Twin with Extra Bed Non-Smoking
Stayed 2 nights in August 2019

Great hotel in a great location with awesome breakfast”

This was our first time staying here and wondering why we never stayed here before. It was a great place to stay and the breakfast was great! Next time we go to Tokyo, we will definitely stay here again. Next time we would like to use the pool facilities.

Reviewed August 10, 2019

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Thank you for staying at Hotel East 21 Tokyo. We are glad indeed, Because you evaluated us at a Perfect Score. We will continue to improve service so that we can continue comfortably in the future. When you come to Japan next time, please visit the hotel while the outdoor pool is open. We hope you will use our service again. Best Regards,

Responded August 12, 2019
Hotel East 21 Tokyo (Okura Hotels & Resorts)
10.0
Exceptional
Newton
Couple
Small Double Bed Non-Smoking
Stayed 1 night in October 2019

Superb!”

Wonderful! Super friendly staff, clean, lobby,location, free shuttle to subway, quiet, view..... Many options to eat ...around 21 East area Sometimes...weak WiFi....no matter...this hotel is grade 10

Reviewed October 10, 2019

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Thank you for staying at Hotel East 21 Tokyo. We are glad that you complimented us saying, [Superb!]. We will strive to improve our service so that we can be the most comfortable hotel in Tokyo.When you come to Japan again, please come to Hotel East 21 Tokyo. We look forward to seeing you again. Best regards.

Responded October 11, 2019
Hotel East 21 Tokyo (Okura Hotels & Resorts)
9.6
Exceptional
Richard
Family with young children
Deluxe Twin Room with 1 Extra Bed and 1 Sofa Bed - Non-Smoking
Stayed 6 nights in March 2019

Ideal location with great facilities.”

It's was the first time to Japan for our family. We were travelling with children age 10 and 12 and we had the family room which is a generous size compared to other hotels in Tokyo we previously looked at. Easy to get to from Narita Airport, we caught the Limousine Bar service which stopped off at the hotel. We caught the free bus shuttle to Tokyo Disneyland which was handy. Staff are friendly and very accommodating. The breakfast buffet catered both western and Japanese style. The hotel was located about 10-15 min walk to Toyocho Station, which was handy. We travelled to all parts of Tokyo using the Metro and Pasmo IC card, so it was handy having this station near by. The hotel is located above a small shopping mall which was convenient. There was various small eateries, chemist and supermarket which we frequently visited. The checkout pay stations had menus available in English. Would we stay here again ? Definitely! Looking coming back next year.

Reviewed May 13, 2019

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Thank you for staying at Hotel East 21 Tokyo. Thank you for having breakfast. Restaurant "Harmony" is boastsits own wine cellar as a venue offering the best in French and western cuisine within a classical upbeat atmosphere. We feature a dinner buffet on weekends. We will continue to improve service so that we can continue comfortably in the future. If you visit to Japan next time, please come to our Hotel again. We will be to help you so that your trip becomes splendid too. Best Regards,

Responded May 14, 2019
Hotel East 21 Tokyo (Okura Hotels & Resorts)
9.6
Exceptional
Carol from United States
Couple
Stayed 4 nights in September 2019

Free shuttle bus to the nearest Metro station and Disney Resorts. Airport Limosine stops there, ”

Nice hotel, convenient as there is a supermarket with a 100Yen store, drug store and a few restaurants within 100 feet walk from the hotel. Closest Metro station is about a 10 minute walk, free shuttle bus to the station only in the morning. Not close to any JR station. Shuttle bus with fee to Odaiba and Tokyo Skytree a few times a day. Very clear hotel transportation schedule provided to all visitors in the room. Our room was very spacious and clean. Will stay there again.

Reviewed September 28, 2019

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Thank you for staying at Hotel East 21 Tokyo. We are glad that you gave me a high evaluation. Our hotel is a little far from the nearest subway station, but there is a free shuttle bus from the hotel to the nearest Toyocho station, so please use it next time you stay. I'm looking forward to seeing you again. Best regards.

Responded October 01, 2019
Hotel East 21 Tokyo (Okura Hotels & Resorts)
9.6
Exceptional
Erick
Family with teens
Standard Single Non-Smoking
Stayed 1 night in August 2019

The best staff you can ask for.”

Only 4 stars on location because the nearest subway (Tozai) is half mile away. Not a big deal as we were fine with the walk anyway. The tozai also can take you straight to Tokyo station where you can board the JR trains and shinkansen. Staff is extremely friendly and helped us on multiple occasions. If I could give them 6 stars for staff I would. There were no issues with not knowing japanese although some were better than others with english (is that really a legitimate criticism for another country?) but anyone we worked with was good enough to help us. We needed help getting a package and they sent us to a staff member who was really good with english and he helped us contact the delivery office and track down the package and confirm it would be delivered on time. When I next come to Japan I'm going to be looking for rooms here first.

Reviewed August 28, 2019

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Thank you for staying at Hotel East 21 Tokyo. Our hotel is located on the border between Chiba and Tokyo. It is located in a convenient place for both sightseeing. I'm glad the package arrived to you this time. I'm relieved to be able to give it to you. We will continue to refine our service to be a hotel that will be loved. When you come to Japan again, please come to stay at Hotel East 21 Tokyo. I will help you make fun memories. Best Regards.

Responded August 30, 2019
Hotel East 21 Tokyo (Okura Hotels & Resorts)
10.0
Exceptional
Seng from Singapore
Family with teens
Stayed 1 night in December 2019

Excellent Location”

Great location, clean and big room. Staff are very professional and helpful. A lots of eateries nearby...would stay here again on our next trip in Tokyo.

Reviewed December 23, 2019

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Thank you for staying at Hotel East 21 Tokyo. There are big supermarkets, restaurants and pharmacies on the 1st floor of our hotel. Even on a rainy day, you can go there from the first floor of the hotel without getting wet. our hotel is a 7 minute walk from the nearest station, "Toyocho Station". It's a little far, so we have a free shuttle bus from the hotel to the station. It is on a first-come-first-served basis, so please use it as soon as possible. We hope you may consider to stay with us once again in your next visit to Japan. We look forward to the opportunity of welcoming you again. Best regards,

Responded December 23, 2019
Hotel East 21 Tokyo (Okura Hotels & Resorts)
9.6
Exceptional
Gracie from United States
Couple
Small Double Bed Non-Smoking
Stayed 3 nights in November 2019

Amazing stay in Toyocho”

The hotel is AMAZING! My husband and I stayed here for 4 days and loved it. The breakfast is great, the service is impeccable, and the hotel is beautiful. The lounge is a great place to view the city, and the sushi bar was a fun place to eat and chat a bit with the amazing sushi chef. The hotel is not centrally located, but if you don’t mind the 10 minute walk to the subway-then it doesn’t really matter. If you are going to Tokyo Disneyland, then it is a great place to stay since they offer a lovely shuttle to the parks for free. We had a wonderful stay and would suggest for anyone to stay here.

Reviewed December 02, 2019

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Thank you for staying at Hotel East 21 Tokyo. I am very happy to hear you say, "The hotel is AMAZING!". You can enjoy the night view of Tokyo at the lounge on the 21st floor. There is a sushi restaurant and a Japanese restaurant next to the lounge. We also have a free bus service to Tokyo Disney Resort, so if you would like to use it, please make a reservation on the hotel's official website. I hope Hotel East 21 Tokyo becomes your favorite hotel in Tokyo. I look forward to seeing you again. Thank you for your post.

Responded December 03, 2019
Hotel East 21 Tokyo (Okura Hotels & Resorts)
10.0
Exceptional
Angelyn from Japan
Family with young children
Connecting Room (2 Standard Twin Rooms)
Stayed 1 night in August 2020

Nice hotel East 21 Tokyo ”

Super clean inside in out hotel..and staff is very kindness And foods is delicious..Super enjoy w/ my family enjoying my vacation in Tokyo

Reviewed August 26, 2020

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Thank you for staying at Hotel East 21 Tokyo. We will do my best not to forget the spirit of hospitality so that you can stay comfortably. We hope you may consider to stay with us once again in your next visit to Japan. We look forward to the opportunity of welcoming you again. Best regards.

Responded August 29, 2020
Hotel East 21 Tokyo (Okura Hotels & Resorts)
10.0
Exceptional
Genevieve
Group
Superior Twin Room with Extra Bed - Non-Smoking
Stayed 4 nights in April 2019

Exceptional”

Must recommended hotel in Tokyo! The nearest station from Hotel will takes 7-10Mins. There are many convenient stores, Spa, etc. Sukiya near Hotel is a must try! They also had free Tokyo Disneyland Transfers Roundtrip. I'll definitely come back again in here.

Reviewed April 21, 2019

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Thank you very much for staying at the Hotel East21Tokyo. We are glad indeed, Because you evaluated us at a Perfect Score. Were you able to relax in your room? We have a Disney shuttle bus. Could you make a reservation from Hotel For using free shuttle between Hotel and Tokyo Disney Resort, guests are required to reserve the shuttle in advance. Please reserve of the bus on a hotel official website. Please come to Japan again. We will be to help you so that your trip becomes splendid too. Best Regards.

Responded April 22, 2019
Hotel East 21 Tokyo (Okura Hotels & Resorts)
10.0
Exceptional
DONNA from United Kingdom
Couple
Standard Double Non-Smoking For 2 People
Stayed 7 nights in October 2019

Fantastic stay with a view”

The hotel had a good location, close to subway and buses, provided complimentary shuttle bus to subway as well as to Disney. Good sized rooms with chairs to sit, fantastic view of the skytree and a lovely bar.

Reviewed October 14, 2019

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Thank you for staying at Hotel East 21 Tokyo. We are glad that you gave me a high evaluation. our hotel has a bar called "Cocktail Lounge Panorama" on the top floor. You can see the night view of Tokyo, the sea and Tokyo Sky Tree from the big windo. Our hotel is a little far from the nearest subway station, but there is a free shuttle bus from the hotel to the nearest Toyocho station, so please use it next time you stay. I'm looking forward to seeing you again. Best regards.

Responded October 15, 2019
Hotel East 21 Tokyo (Okura Hotels & Resorts)
10.0
Exceptional
Nicholas from New Zealand
Family with young children
Deluxe Twin Room with 1 Extra Bed and 1 Sofa Bed - Non-Smoking
Stayed 4 nights in March 2019

A flash Tokyo hotel ”

Our room was a little small for our group, but we loved the bathroom. The shuttle services to and from the airport, and to Disneyland were very convenient. There was a good range of places to eat around the hotel too.

Reviewed March 12, 2019

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Thank you for staying at Hotel East 21 Tokyo. We have a Disney shuttle bus. Could you make a reservation from Hotel East21 Tokyo official website,when using the shuttle bus of Tokyo Disney Resort. There are convenience stores, restaurants, and drug stores,super market around the hotel. It is convenient for meals and shopping. There are 12 restaurants. We hope you may consider to stay with us once again in your next visit to Japan. We look forward to the opportunity of welcoming you again. Best regards.

Responded March 13, 2019
Hotel East 21 Tokyo (Okura Hotels & Resorts)
10.0
Exceptional
Juanchito from Philippines
Family with young children
Deluxe Twin Room with 1 Extra Bed and 1 Sofa Bed - Non-Smoking
Stayed 6 nights in June 2019

Excellent!”

Hotel is about 7-8 minutes from Toyocho metro station. Lots of food choices around the hotel plus a supermarket at the mall beside the hotel. The staff are super helpful and very much service oriented.

Reviewed July 03, 2019

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Thank you for staying at Hotel East 21 Tokyo. We are glad indeed, Because you evaluated us at a Perfect Score. We will do my best not to forget the spirit of hospitality so that you can stay comfortably. We hope you may consider to stay with us once again in your next visit to Japan. We look forward to the opportunity of welcoming you again. Best regards.

Responded July 05, 2019
Hotel East 21 Tokyo (Okura Hotels & Resorts)
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