Travelling to Japan? Read all updated requirements before you book.
Hotel Hakone Terrace Annex
Hotel Hakone Terrace Annex
Hotel Hakone Terrace Annex
Hotel Hakone Terrace Annex
Hotel Hakone Terrace Annex
Hotel Hakone Terrace Annex
Hotel Hakone Terrace Annex

Removed from saved list

8.2

Excellent

429 reviews

429 reviews

See map

7.1

Very good

Location rating score

Very good location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Hakone Museum of Photography

280 m

Hakone Gōra Park

310 m

Hakone Meissen Antique Museum

350 m

Hakone Tozan Cable Car Koen Kami Station

210 m

Hakone Tozan Cable Car Koen Shimo Station

250 m

Popular landmarks
The Hakone Open-Air Museum

940 m

Pola Museum of Art

2.1 km

Hakone Ropeway

2.3 km

Ōwakudani

2.3 km

Hakone Venetian Glass Museum

2.9 km

Closest landmarks
Hakuundo Chaen

420 m

Nakamura-ya Granna

430 m

Miyaginohayakawa River Bank

530 m

Ginkatsu-kobo

540 m

Kami-Gora

620 m

Hotel Hakone Terrace Annex

1320-409 Gora, Hakone-machi, Ashigarashimogun, Hakone, Hakone, Japan, 250-0408 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Hakone, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous The Hakone Open-Air Museum.

Show more

Highlights

Located in heart of Hakone

210 meters to public transportation

Inside city center

330 meters to Hakone Gōra Park

Complimentary WIFi in all rooms

Facilities

Car park

Complimentary WIFi in all rooms

Kitchen

Wi-Fi in public areas

Family room

Smoking area

Vending machine

Daily cleaning

Your dates are popular among travelersUsers are booking a place in Hakone every 12 minutes on Agoda.com
Value for money8.3
Distance to city center91.5 km
Location rating7.1
Nearest airportHaneda Airport (HND)
Distance to airport74.6 km

Rooms available at Hotel Hakone Terrace Annex

Excellent
Room comfort & quality

8.4

2 Adjoining Standard Rooms for 3 People with Kitchen
...
  • Room size: 40 m²/431 ft²
  • Country/region view
  • 3 futons
Enter dates to see prices
2 Adjoining Standard Rooms for 4 People with Kitchen
...
  • Room size: 40 m²/431 ft²
  • Country/region view
  • 4 futons
Enter dates to see prices
2 Adjoining Ground Floor Standard Rooms for 5 People with Kitchen
...
  • Room size: 40 m²/431 ft²
  • Country/region view
  • 5 futons
Enter dates to see prices
2 Adjoining Ground Floor Standard Rooms for 4 People with Kitchen
...
  • Room size: 40 m²/431 ft²
  • Country/region view
  • 4 futons
Enter dates to see prices
2 Adjoining Ground Floor Standard Rooms for 3 People with Kitchen
...
  • Room size: 40 m²/431 ft²
  • Country/region view
  • 4 futons
Enter dates to see prices
Standard Room for 2 People with Kitchenette
...
  • Room size: 20 m²/215 ft²
  • Country/region view
  • 2 futons
Enter dates to see prices
Two-Room Apartment with Kitchen
...
  • Room size: 40 m²/431 ft²
Enter dates to see prices
Two-Room Apartment with Kitchen - Ground Floor
...
  • Room size: 40 m²/431 ft²
Enter dates to see prices
Economy Apartment with Kitchen (20㎡)
...
  • Shower
Enter dates to see prices
Two room Apartment with kitchen (40㎡)
...
  • Shower
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hotel Hakone Terrace Annex?

Check-in is from 03:00 PM, and check-out is until 10:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee.

How do I get to Hotel Hakone Terrace Annex?

For those who wish to drive their own cars, Hotel Hakone Terrace Annex has a car park right on site for maximum convenience. Parking is free for guests.

What is the smoking policy at Hotel Hakone Terrace Annex?

Hotel Hakone Terrace Annex does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Hotel Hakone Terrace Annex?

The closest train, metro, or bus station to Hotel Hakone Terrace Annex is Hakone Tozan Cable Car Koen Kami Station, 210 m away.

What restaurants are nearby Hotel Hakone Terrace Annex?

Restaurants including Hotel Marroad Hakone French Cuisine Voyageurs, Shunsaigura and Living Room are popular in Hotel Hakone Terrace Annex’s neighborhood which is known as Hakone.

What popular shopping places are close to Hotel Hakone Terrace Annex?

Shopping options in Hotel Hakone Terrace Annex’s Hakone neighborhood include Hakone Museum of Photography, Hatajuku Yosegi Kaikan and Hamamatsuya.

What are popular attractions near Hotel Hakone Terrace Annex?

Hotel Hakone Terrace Annex’s location in the Hakone neighborhood makes it close to famous attractions including The Hakone Open-Air Museum, Hakone Shrine / Kuzuryu Shrine Singu and Hakone Venetian Glass Museum.

What popular natural sightseeing spots are close to Hotel Hakone Terrace Annex?

Hotel Hakone Terrace Annex’s nearby natural sights include Mt. Kintoki, Chisuji Falls and Fuji-Hakone-Izu National Park located in the same Hakone area.

Show more questions
See map

Explore the neighborhood

What people love about Hotel Hakone Terrace Annex

  • 9.2

    Exceptional
    Staff 

    "Very friendly staff."

    Rashed

    |

    December 24, 2021

  • 10

    Exceptional
    Cleanliness

    "The staff are extraordinary, the hotel is very well clean, the location is perfect, the facilities are the best with a nice kitchen."

    Helene

    |

    June 5, 2019

  • 9.6

    Exceptional
    Staff 

    "Staff were very helpful"

    Wong

    |

    February 11, 2019

Property ranking|Compared to 443 Hakone properties
See all rankings
Value for money score
8.3/10
Cleanliness score
8.8/10
Room comfort score
8.4/10
Room size
37 sqm.
Better than
89
%
of Hakone properties
Better than
85
%
of Hakone properties
Better than
81
%
of Hakone properties
Bigger than
79
%
of Hakone properties
Overall rating:

8.2

Excellent
429 reviews
Cleanliness
8.8
Facilities
8.2
Location
7.1
Read all reviews >
More about Hotel Hakone Terrace Annex

More about Hotel Hakone Terrace Annex

Hotel Hakone Terrace Annex

Get the most adventure during your time in Hakone when you book a room at Hotel Hakone Terrace Annex. Located right in the city center, Hotel Hakone Terrace Annex saves you time and travel by letting you wake up right in the heart of the best neighborhoods to explore. Explore the genuine Hakone that most travelers never see, with a stay at Hotel Hakone Terrace Annex -- located only 930 m from The Hakone Open-Air Museum.
At Hotel Hakone Terrace Annex, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Guests can enjoy free parking right at the hotel. Feeling lazy? In-room conveniences like daily housekeeping let you get the most out of your room time.
For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at Hotel Hakone Terrace Annex are designed for comfort. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. Rooms at Hotel Hakone Terrace Annex come in multiple layout options including rooms with separate living room and balcony or terrace. In-room entertainment amenities are available in some rooms and include television and cable TV.
In some select rooms, you can find a refrigerator, instant coffee and instant tea at your disposal. Hotel Hakone Terrace Annex also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Hotel Hakone Terrace Annex has vending machines for 24-hour available light snacks and/or drinks.


Around the property

Experience Hakone like a true local. The most famous landmark nearby is Hakone Ropeway just 2.2 km away. Don't forget to stop by Odawara Castle located 10.0 km away, where everyone who visits Hakone wants to have their photo taken.


Reasons to stay here

Find some of the city's best deals here with rooms 90% cheaper than other options.
Get more than you bargain for here, which scores value for money higher than 88% of the city's accommodation.
Facilities at this hotel are rated higher than 85% of other accommodations in the city.

Show more
Amenities and facilities
Excellent
Facilities

8.2

Most talked about facilities

Housekeeping

24 mentions

Food & Dining

2 mentions

Internet

2 mentions

Taxi

2 mentions

Languages spoken

  • Japanese

Internet access

  • Complimentary WIFi in all rooms
  • Wi-Fi in public areas

Things to do, ways to relax

  • Garden

Cleanliness and safety

  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Professional-grade sanitizing services

Dining, drinking, and snacking

  • Kitchen
  • Vending machine

Services and conveniences

  • Daily cleaning
  • Elevator
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Access

  • Fire extinguisher
  • Pets allowed

Getting around

  • Car park [free of charge]
  • Car park [on-site]

Available in all rooms

  • A/C
  • Balcony/terrace
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Carbon monoxide detector
  • Carpeting
  • Closet
  • Clothes rack
  • Complimentary drinking water
  • Free tea
  • Hair dryer
  • Heating
  • Kitchenware
  • Laptop workspace
  • Linens
  • Microwave
  • Mirror
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Slippers
  • Sofa
  • Toiletries
  • Towels
  • Wi-Fi
  • Wi-Fi [complimentary]
Location
1320-409 Gora, Hakone-machi, Ashigarashimogun, Hakone, Hakone, Japan, 250-0408
Very good
Location

7.1

Airports

  • Haneda Airport (HND)
    74.6 km 1.6 hour drive
  • Mt. Fuji Shizuoka Airport (FSZ)
    93.6 km 1.9 hour drive

Public transportation

  • Hakone Tozan Cable Car Koen Kami Station
    210 m
  • Hakone Tozan Cable Car Koen Shimo Station
    250 m

Hospital or clinic

  • Hakone Rehabilitation Hospital
    2.5 km

Convenience store

  • Lawson
    840 m

Cash withdrawal

  • ATM
    420 m
What's nearby

Popular landmarks

  • Hakone Gōra Park
    310 m
  • The Hakone Open-Air Museum
    940 m
  • Pola Museum of Art
    2.1 km
  • Hakone Ropeway
    2.3 km
  • Ōwakudani
    2.3 km
  • Hakone Venetian Glass Museum
    2.9 km
  • Little Prince Museum
    3.2 km
  • Sengokuhara
    3.9 km
  • Hakone Shrine / Kuzuryu Shrine Singu
    5.4 km
  • Odawara Castle
    10.1 km

Nearby landmarks

  • Hakone Tozan Cable Car Koen Kami Station
    210 m
  • Hakone Tozan Cable Car Koen Shimo Station
    250 m
  • Hakone Museum of Photography
    280 m
  • Hakone Gōra Park
    310 m
  • Hakone Meissen Antique Museum
    350 m
  • Hakone Tozan Cable Car Nakagora Station
    400 m
  • Hakuundo Chaen
    420 m
  • Nakamura-ya Granna
    430 m
  • Gora Station
    450 m
  • Hakone Tozan Cable Car
    450 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-6 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Guests arriving after 09:00 PM are requested to contact the property directly prior to arrival.
  • There is no reception at the property.
    The property cannot accept any delivery.
  • The property does not have an elevator.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until19:00
  • Check-out until10:00
  • Reception open until19:00

Getting around

  • Distance from city center91.5 km

The property

  • Non-smoking rooms/floorsYes
  • Number of floors3
  • Number of rooms 13
  • Room voltage100
  • Most recent renovation2015

Parking

  • Daily parking fee0 JPY
Property announcements

From 1st June 2018, Tabibito no yado e-ROOMS will be renamed as Hotel Hakone Terrace Annex.
Along with renaming, check-in will be done at Hotel Hakone Terrace after June 1, 2018.

Access to Hotel Hakone Terrace
・2 minutes on foot from Hakone Tozan Cable Car Kouen Kami Station.
・About 10 minutes on foot from Gora station.
・Address: 1320-934 Gora, Hakone-machi, Ashigarashimo-gun, Kanagawa.Japan

Reviews of Hotel Hakone Terrace Annex from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.8
Facilities8.2
Location7.1
Room comfort and quality8.4
Service8.5
Value for money8.3
High score for Hakone
Rating
9+ Exceptional (84)
8-9 Excellent (41)
7-8 Very Good (66)
6-7 Good (12)
<6 Below Expectation (21)
Time of the year
Mar - May (53)
Jun - Aug (51)
Sep - Nov (75)
Dec - Feb (45)
All guests (429)
All room types
All languages

Show reviews that mention 

Showing 224 verified guest comments
12345
9.6
Exceptional
Kim from Canada
Couple
Standard Room for 2 People with Kitchenette
Stayed 2 nights in May 2017

Exceptional”

When my husband told me that he booked a 2-star hotel, I have to say I was a reticent. However, when we arrived, I was pleasantly surprised! The staff was friendly and helpful and kept our luggage after check-out which was greatly appreciated! They provided us with a map and told us about the restaurant hours etc. Although, we did not drive, this location has many parking spots. The room was quite large (by Japanese standard) though it is important to note that you sleep on a futon on tatami mats (which we didn’t mind at all but might not be for everyone). The room was very clean and provided a great view! The only issue was that the bath didn’t drain so well. It is about a 7-minute walk to Gora station. Everyone keeps mentioning how all restaurants close at 6pm but if you’re ready to walk a short 15-minute north-east (towards Chokokunomori station – or take a one-stop train ride from Gora to Chokokunomori), you will find Kappeizushi which is some of the best sushi we had in Japan. Their Chirashi-zushi (rice topped with assorted sashimi) is absolutely delicious. This place closes at 9pm. Not too far from there, close to the Lawson, Gyoza Center offers amazing gyoza! This place closes at 8pm. Finally, if you are a foodie, Itoh dining by Nobu is a MUST and a 5-minute walk from e-Rooms. We also recommend visiting the Open-Air Museum. We really enjoyed it! It’s a 20-minute walk from e-rooms (or one-stop train ride away). We STRONGLY recommend getting the Hakone Free Pass. This pass can be purchased from any Odakyu stations and offers unlimited usage of the Hakone Tozan Railway (Odawara-Gora), the Souzan Cablecar and Hakone Ropeway between Gora to Togendai, the Hakone Boats on Lake Ashinoko, and most buses. We fell in love with Hakone and e-Rooms provided a very comfortable and enjoyable stay!

Reviewed June 20, 2017

See room deals

8.7
Excellent
Annaliesse from United States
Family with young children
2 Adjoining Ground Floor Standard Rooms for 4 People with Kitchen
Stayed 1 night in October 2015

Weekend in Hakone”

Friendly staff, great value for the money, easy access to best of Hakone.

We had a wonderful weekend stay at the Hakone Gora Tabibito no Yado e-Rooms. It surpassed our expectations. We were 2 adults plus two children (3yrs and 1yr). The apartment was clean and furnished with all basics. The staff was extremely friendly and welcoming. I will be recommending this hotel to friends. Perfect inexpensive place for a family to stay while exploring Hakone. There is no restaurant nor onsen, but this is perfect for those just looking for a place to sleep. We were pleasantly surprised that it still included yukata, slippers, and coffee/tea makings in the room. The futon wasn't the most comfortable but it was adequate.

Reviewed October 26, 2015

See room deals

8.4
Excellent
Suwandi from Indonesia
Family with teens
2 Adjoining Ground Floor Standard Rooms for 3 People with Kitchen
Stayed 1 night in November 2016

Great family room”

The location is quite a distant and uphill from Gora Station. It's better to take the cable car and stop at Koen-Kami station. With hakone pass, it's free anyway. Drop off the station and walk to the hotel, passing the museum of arts. There's a stair case down before you reach the hotel. The family room comes with 2 separate rooms inside. It has kitchenette and the place is clean. Gora is a good place to stay over if you are in Hakone. You can continue with the cable car to Owakudani and Togendai. We arrived in the morning, drop our luggage in the hotel and came back in the evening. Make sure you return before dark to Gora Station and get your dinner before going back to hotel. There's no nearby place to eat. Even at Gora Station, most restaurants close early.

Reviewed November 23, 2016

See room deals

10.0
Exceptional
PANUTHEP from Thailand
Couple
Standard Room for 2 People with Kitchenette
Stayed 1 night in April 2017

Exceptional”

This place is basically a service apartment and the condition inside the room is relatively new. The hotel manager is really kind and gave us map then explained us about places around the area including where to buy food/supply. Actually, It is better to make sure that you get prepared for food supply before get into the place so you can just stay there and relax after. (Or you'll have to walk at least 10 mins to reach the closest convenient store). Also, better to store your luggage somewhere before going up the hill (we stored ours overnight in locker at Hakone-Yumoto station). You'll have to walk up slope so I'm not recommend this place for elderly or group with lots of bags that cannot leave them behind during their stay.

Reviewed May 04, 2017

See room deals

8.8
Excellent
Srinivas from India
Family with young children
Two-Room Apartment with Kitchen - Ground Floor
Stayed 1 night in March 2016

Memorable visit”

The hotel is accessible from gora as well as koen-shimo. Walking from gora was a bad idea as the roads are almost 60+ degrees upslope. With little children and loads of luggage this was not the smoothest. There is a 7eleven convenience store nearby. Rooms come with kitchen facility and practically all necessities for a family. The bedroom has Japanese style sleeping arrangements and therefore no cots. This was unique and pleasurable. We didn't try to dine in and therefore no comments on the food facilities. The rope way line towards hakone is very easily accessible from koen-Shimo. The only low point is that the hotel expects a 10 AM checkout and allows for check in (seems to be the standard Checkin time) of 3 PM.

Reviewed March 31, 2016

See room deals

10.0
Exceptional
Adiputra from Indonesia
Couple
2 Adjoining Ground Floor Standard Rooms for 3 People with Kitchen
Stayed 1 night in November 2016

Clean - Spacious - Complete Amenities - Nice staff - Good Location”

Very clean and spacious room with complete amenities and facilities. Hotel staff nice and amazing. Location is good (take cable car, second stop from Gora station), we even walked to Gora station after checked out with luggage without any problem. There is a bus stop nearby to go around the town. Would love to stay here again next time we visit Hakone

Reviewed November 18, 2016

See room deals

10.0
Exceptional
Pavel from Israel
Couple
2 Adjoining Ground Floor Standard Rooms for 3 People with Kitchen
Stayed 1 night in May 2018

Perfect for round loop and open air museum”

Very good location at walking distance (about 10 min, or less of by cable car) from Gora station, making it an easy starting point for the Hakone loop. Also close to the Open air museum. The hotel itself is very good value for money, with spacious rooms, kitchenette and refrigerator, tea, coffee and even some traditional shirts to change to.

Reviewed May 28, 2018

See room deals

8.4
Excellent
sarawut from Thailand
Group
Standard Room for 2 People with Kitchenette
Stayed 2 nights in October 2016

cozy place and great staff”

I love this place, calm and clean, fresh air. it's easy to go to hotel from gora station, you must travel by hakone tozan cable car and off at koen shimo station. (take off the train on right hand door) after take off then walk up to the road and you will see the sign e-room so walk in a minute then turn left to hill on mini-road. finally you will find the hotel. it's first time for me to sleep in the Japanese style so I can't do the right bed sheet but can sleep. the important thing you need to find something to eat before 18.00 because all shop and restaurant will close at 18.00 but there are some mini-mart open until 21.00 (just ask the hotel staff, they will help you to find out where it is) for tourist destination, everything is for naturalist. many things to discover.

Reviewed November 03, 2016

See room deals

10.0
Exceptional
Jose from Philippines
Family with teens
Two-Room Apartment with Kitchen - Ground Floor
Stayed 2 nights in February 2018

Cozy and Spacious”

Rented a ground floor 2 bedroom apartment on our trip to Hakone. The location was near the Hakone Tozan cable car and easy to access. Apartment amenities were complete and the place could fit 4 people and still spacious. Wifi is readily available as well a fully functional kitchen. Would stay here again!

Reviewed February 11, 2018

See room deals

10.0
Exceptional
Ralf from Singapore
Family with teens
2 Adjoining Ground Floor Standard Rooms for 4 People with Kitchen
Stayed 3 nights in September 2017

Great location, excellent apartment ”

The location is really great. The customer service is awesome. The apartment is well equipped. On the day of departure, we requested a taxi to Gora station but instead the owner called for his staff to send us personally to the station. We miss Hakone so much. If there is another opportunity, we will definitely come back to e-room.

Reviewed October 01, 2017

See room deals

8.8
Excellent
James from Australia
Solo traveler
Standard Room for 2 People with Kitchenette
Stayed 1 night in May 2017

Good location, good rooms, highly recommended.”

The hotel is very easy to get to provided you follow the advise of other reviews on this site - get off the cable train at Koen Kami then it is a fairly short walk along a level road and then downhill. The Google Maps location is accurate and there is an E-Rooms sign where you need to turn left off the main road. As stated by other reviewers it is some distance to restaurants and the supermarket and these close early as does the cable railway so you need to plan for dinner unless you want to walk uphill. Reception was extremely helpful. The room was well equipped and very clean. The Wifi ws very fast. The only minor complaint is that I am a Westerner and found the futon on the floor a bit hard but ok. I would stay here again.

Reviewed May 27, 2017

See room deals

9.2
Exceptional
Ahmad from Singapore
Family with young children
2 Adjoining Ground Floor Standard Rooms for 4 People with Kitchen
Stayed 2 nights in November 2016

Great location. No lifts. ”

Location was great, especially for those who are self driving hakone area. It's 5 mins from Sounzan Ropeway station, allowing u to just bypass the cable car and buses. Room was unbelievably clean. Only issue was the lack of lifts to the 3rd floor, but bo pian trade off lah.

Reviewed November 19, 2016

See room deals

9.6
Exceptional
Jun from Singapore
Group
2 Adjoining Ground Floor Standard Rooms for 4 People with Kitchen
Stayed 2 nights in April 2017

Pleasant stay”

Awesome place to stay in Hakone. Room is spacious with many appliances. Clean as well. Just a note, this area is dead after 6pm so make sure you settle your dinner elsewhere!

Reviewed May 02, 2017

See room deals

7.2
Very good
Jean from Malaysia
Group
2 Adjoining Ground Floor Standard Rooms for 4 People with Kitchen
Stayed 2 nights in November 2018

Pros and cons”

We reached the place late in the evening and under the rain. After checking in at the main hotel, we had to walk down the slope towards the annex which I slipped and fell due to the slippery pathway. There was a short staircase leading down but then, the remaining walk was on tar road without any hand rail. Therefore, the annex hotel is not recommended for young children and elderlies. Also, it is quite a distance to surrounding shops. So, it is advisable to buy in advance before getting to the hotel. Other than that, the 2 nights stay were cozy and satisfying.

Reviewed November 13, 2018

See room deals

7.6
Very good
Chun from Hong Kong SAR, China
Couple
Standard Room for 2 People with Kitchenette
Stayed 2 nights in August 2018

Don't choose this hotel if you are not backpacker ”

I did not travel there in Backpacker style, so I had heavy and large luggage with me. The location of the hotel became a nightmare to me. After I checked in, I took my luggage to walk stairs to the Annex, and then, walk 3 floors to my room. I traveled in Summer, so I sweated a lot after taking luggage to the room. The room was very big. There were a kitchen and a washing machine. The resturant is excellent.

Reviewed September 03, 2018

See room deals

7.2
Very good
Christina from Singapore
Family with young children
2 Adjoining Ground Floor Standard Rooms for 3 People with Kitchen
Stayed 2 nights in June 2017

Fantastic room, perfect getaway without baggage or self drive”

It was quite a far walk and down this long flat of steps to reach eRoom from Koen kami station. It was a terrible and frustrating experience to walk from station to eRoom in the heavy rain, on steep hilly slippery uneven road conditions with 2 big heavyweights luggage, a stroller and 2 young child. Recommend to have luggage delivered to eRoom from Hakone Yumoto station. Unfortunately we reached the baggage delivery center at 1pm and it was closed. We had our stuffs delivered to yumoto station when we left eRoom. It was a breeze to travel baggage free. We booked and paid for ground floor room but were given 2nd floor when check in. it was not appreciated because we already foreseen we needed ground floor due to our kids and lots of stuffs we have. The lady receptionist just simply explained ground floor is all reserved for the elderly despite our actual booking and payment made beforehand. Side note after climbing and carrying our heavy stuffs up 2nd floor, there are more steps to climb before reaching the room. The lady receptionist is either not familiar with the area or she just being unhelpful to us. We asked any onsen nearby eRoom and she told us all has closed for the day, it was about 3.30pm. Later at 5pm we walked to Gora station and happened to meet a station staff, named Robert who gave us so much information about eateries, a restaurant about 5 mins walk from Gora station that closed at 9pm. Robert also recommended Gorakan onsen, just beside the station where we had our private open air onsen experience as family. We felt the Gora station staff, Robert has no obligation to us but provided a better service than eRoom receptionist where we stayed for 2 nights. The room is well equipped, super spacious, clean and new. It is very well maintained. Even has a washing machine inside the room. The Wifi is very fast. The futons are soft and thick and many layers. Bedding is definitely much comfortable compared with previous futons i have slept in other place

Reviewed June 23, 2017

See room deals

9.6
Exceptional
pitchaya from Thailand
Group
2 Adjoining Ground Floor Standard Rooms for 3 People with Kitchen
Stayed 1 night in December 2016

very impressive hotel”

Reasonable price, super helpful and kind staff, comfortable room with facilities providing. we arrived there late at night after nearby supermarket closed and we were very hungry. So, hotel staff or may be owner offered us a drive to Lawson.

Reviewed December 15, 2016

See room deals

6.8
Good
Shang from Malaysia
Family with young children
2 Adjoining Ground Floor Standard Rooms for 4 People with Kitchen
Stayed 2 nights in June 2018

Spacious room and high speed WIFI”

Very quite and peaceful place to stay. Pros: 1) Spacious 2 rooms apartment 2) Near to Hakone Tozan Cable Car station Koen-Kami and Koen-Shimo 3) walking from Gora Station around 10mins but up hill. 4) high speed Wifi in room 200+MB Cons: 1) No Lift, so if you bring big luggage will be problem to the from or walk from station 2) Tozan Cable car services will end by 1900 so if you coming back late you need to walk from Gora Station 3) no reception at apartment, need to goto Hotel reception where need 5 mins up hill from apartment. 4) no restaurant nearby, and that is only Convenience Store (Daily Yamazaki) was located near Koen-Shimo station where need 10mins walk from apartment

Reviewed June 26, 2018

See room deals

8.7
Excellent
Cecilia from China
Solo traveler
2 Adjoining Ground Floor Standard Rooms for 4 People with Kitchen
Stayed 1 night in November 2015

Good price with good service and comfort hotel”

Good location near sight seeing places at Koen kami station , Having home feeling hotel and new and good looking decoration; Have good service

Though the hotel quite near the Koen kami station, the pointer at google map is wrong, that make us spend a lots of time to find the hotel. You should type the hotel address instead of the name of hotel to find the exact location of the hotel. Apart from this, everything is good in the hotel. However, there are no any food store nearby but the staff of the hotel is so kind to drive us to buy a food at Lawson department store. I will return the hotel as it is a comfort hotel.

Reviewed November 26, 2015

See room deals

8.4
Excellent
Jose from United States
Family with young children
Standard Room for 2 People with Kitchenette
Stayed 2 nights in November 2018

Excellent”

Location is close by Gora Station, walking distance to Gora Park as well, very accessible. We were upgraded to a bigger room and we are very thankful for that. If traveling with small children request for rooms on the first floor because there are no elevators. Apartment was supplied with basic cooking utensils and soap as well as for doing laundry. Rooms just need a little bit of cleaning as the mats smelled especially early in the morning. Otherwise, good price, good location, professional staff, and would definitely go back.

Reviewed November 30, 2018

See room deals

12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss